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You Tube Need to Know | Crisis mappers: Mobile technology helps disaster victims worldwide | Uploaded by PBS . Retrieved 20 March 2012 http://www.youtube.com/​watch?v=xW7Vt5iunWE This YouTube presentation tells the story of how crisis mapping came to be a source of critical and timely support to Haitians requiring aid following the 2010 devastating earthquake. It is a remarkable example of resourcefulness, voluntary collaboration and use of social media to assist with the humanitarian aid response. The video includes a live interview with, Patrick Meier, head of Ushahidi, a not-for-profit organisation, who explains that within hours of the news of the quake reaching the world, he knew that it would be a real challenge to get information from people on the ground in Haiti. Based on the Haitians high mobile ownership (85%) he worked out that texting a message would be the best way to find out who needed help. He arranged for a local phone company to provide a number for emergency texts. The number is advertised on the radio as 90% of the population has radio access. A call was put out on Facebook to locate volunteers who could translate messages from Haitian Kreyol to English. These messages are then forwarded to Boston where a voluntary group of students plot the location on an online map. The online location is then forwarded to the US response group coordinating the distribution of aid. Within hours help is sent. I came across this video when sourcing materials and was impressed with the professional presentation, the inclusion of a Haitian recipients experience of receiving aid after texting the number he heard on the radio, and interviews with major stakeholders. Further searches of Patrick Meier verified the story. Crisis mapping was also used during the Libyan crisis to bring aid to victims. Crisis locations were extracted from posts for help on Facebook and Twitter and plotted by volunteers

(My commentary is actually against the PDF that's linked to, rather than the YouTube video. Reference at the end). This report, commissioned by the United States Institute of Peace, examines the role of Ushahidi, a crisis-mapping platform, in the relief effort following the 2010 earthquake in Haiti. It highlights the ability of crowd-sourcing to provide a more reliable account of what's happening in a disaster situation than traditional intelligence gathering means which don't engage the local population. It begins by describing the challenge that rescuers faced when sourcing their intelligence from media reports, which tended to focus on isolated incidents of violence, wrongly spreading the idea that violence was commonplace and leading the rescue teams to delay their rescue efforts. The report accuses the media of deliberately producing exaggerated reports, which may be true, but even the most ethical journalist can only report on what he or she experiences - if he or she sees or hears about a violent incident, the resulting report will almost certainly give the impression of violence. For the most objective and detailed picture of the state of a crowd, the largest possible portion of that crowd needs to have a voice - something an individual journalist could never facilitate. That's where Ushahidi proved a valuable tool. By aggregating SMS messages, email and social media communications from those in distress, it allowed rescuers to direct assistance appropriately. In addition to crowd-sourcing the conditions of those in distress, Ushahidi also incorporated other forms of crowd-sourcing - maps were sourced from the World Bank, Yahoo!, GeoEye and the U.S. government to provide geographic information, and staffing power was provided by a vast team of volunteers. This gives the case study a lot of depth. Heinzelman, J. and Waters, C. (2010) Crowdsourcing Crisis Information in Disaster-Affected Haiti Retrieved 2 April 2012 from http://www.us