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This article helps us to better understand the information systems being utilized, why they are important and what difficulties they bring about. In the Hospitality Industry, customer service is put at the top of the list of must haves. With customer service comes knowing information about your customer and without Information Technology services put in place, these expectations will never be met. Having a computer based IT is crucial because it allows the employees to work more proficiently which in turn creates a better experience for the guest. Multiple hospitality leaders have been applying fully Internet based technological systems within their organizations. IHG group has implemented an easy to use system so it is simple for every position within the hotel. For a company like IHG with over 500 hotels, it was imperative they eliminated the manual system to provide better quality control. Because of this system they can get better quality products at lower costs. Although this new system is much more user friendly, the overall cost involved is still not confirmed but this system is still predicted to have positive impacts long term. For example at Marriott Hotels, they use a company website, POS Micros, Property Management System and Central reservation system just to name a few. On top of stellar service and quick/ easy information submissions, guests are looking to have the best technology at their disposal to use. Things like computers with full internet access, printers and fax machines to make sure they can still be functional while displaced. An advanced system called MARSHA is being used as a reservation system and stores the rewards system information for Marriot guests. Micros-Opera is a popular property based system provider and has become common within the hotel industry. Vendors usually use this since it gives them the ability to connect to other vendor's applications. MICROS 9700 HMS is the most popularly used point of sale system. There are some

The article highlights the recent security concerns regarding travel to the Dominican Republic. The article gives key safety tips to take, not just for the current level 2 alert but for any international travel as an appropriate security plan of long distance traveling.

This article goes into detail on how information technology has grown to a critical level for the success of business operations. Tourism has grown in India to become the largest service industry for the country, providing 6.23% to the national GDP, and providing 8.78% of the total employment. It is estimate that over 5 million annual foreign tourists arrive alongside 562 million domestic tourists. The implementation of this information technology provides a multitude of benefits including reducing costs, enhancing operation efficiency, and improving service quality and customer experience. To list some of these components; The railway, car rental, and bus/coach systems are all computerized and information regarding tourist/passenger transit data is now readily available. Airlines have fully implemented CRS (Computer Reservation System) to help generate higher rates of occupancy and boarding the scope of the market. Though these systems have helped improve the India's economic growth, the current structure of the tourism industry has shown that businesses in the accommodation sector lacked direct access to travelers and consumers. It's thanks to e-business that suppliers have found technological solutions (GDS's) to direct traffic properly. The Ministry of Tourism's Plan channels over half of their budget to the development of destinations, circuits, mega projects as well as rural tourism infrastructure projects. The travel and tourism industry has revolutionized the travel plans and strategies for India, and it's thanks to the embracing of newly developed and effective information technology that has turned operations to running on a new level of efficiency.

One of the reasons why I felt this article was very insteresting is tha I have use "despegar before and I have also not used or decided not to use this travel agency because of the "not friendly" sfoftware or technology they had on their website. As a customer I feel this would give an amazing positive revenue to the company. This articles texplain how this GDS software called SABRE has sign a contract of extension with Despegar.com

The internet has allowed the Hospitality Industry to significantly grow, by bring their products , which is now easily accessible for customers.

This article summarizes the evolution of technology in the hospitality industry over the years. They go into detail with SABRE which was created in the 1960s which was the first computerized reservation system. Being able to book online allows for many customers to be reached. For example, in 2007 nearly 40 million households book travel online and pending $86 billion on airline tickets, lodging, cars, intercity rail, cruises, and packages. These vast advancements in technology enables globalization of brand awareness. E-commerce encourages economic growth with accessibility, collaboration, automation, functionality, and flexibility.

It's clear that travel companies need to meet customers where they are-on mobile and social platforms-with experiences that fit seamlessly into their lives. Gen Z is the future, and travel brands that start to organize around their behaviors now will win with tomorrow's most valuable customers.

Southwest has been historically known to almost exclusively book through direct bookings, aside from limited booking availability through Sabre. By mid-2020, Southwest Business is going to offer booking to travel managers through Amadeus, in order to encourage more business class travelers.

Hotels POS systems are at risk for customers. Hackers are using tactics like Phishing and ransomware. Hotels must take action and arm themselves with a "toolbelt" of security options to combat the hackers.

This article explores the issues with cyber security in the hotel industry. it is to be taken seriously because customer information is on the line and so is the company's reputation and revenue. Hotels must look into their POS systems because, according to the article, is a weak security point. However, it holds much of the consumer's information like credit card numbers, expiration dates, and etc. The POS system is vulnerable so the secuiry put in place to protect it must be updated. Personal details for hotel guests are stored in many different places in a hotel's many systems. This includes the restaurant, gift shops, billing, facilities, and etc. According to the article, hotels needs a "toolbelt" of various security technologies to prevent malicious attacks. The three mentioned in the article are File Integrity Monitoring, Unified Threat Management, and Security Information and Event Management. Please look into the article to read what each of these systems can do in regards to cyber secuity for the hospitality industry. A good way to implement these tools is to look into outsourcing a managing security firm that specializes in cyber security. This can help minimize and even diminish things that can cause breaches in systems. In my opinion, this article gives solutions to hotels in regards to cyber security. Sometimes installing a firewall or antivirus is simply not enough. A security firm that specializes in this area can be considered. It may be expensive depending on the business to do that, however, it will be even more expensive to have a tarnished reputation for not securing customer information and to deal with lawusuits.

I believe it is important for hotel brands to evolve with the people who are staying there. Nothing beats being at home; however, it is pretty awesome when you are staying away from home and do not feel as if you are missing out. This article covers just that, making a bold statement with their title; "High Tech and High Class: How Luxury Hotels are Embracing Technology". Modern hotels are on " a deeper level of connectivity than a simple iPod doc, or a reliable Internet connect". Many are using state of the art devices and software which allows their guests to control from the lighting in the room to even housekeeping. The article also talks about Shane Krige, General Manager of the Plaza in New York City. He purchased a few iPads for the hotel lobby for his guests to play with. The feedback led to the hotel putting an iPad in every room at the Plaza. The Star Hotel & Casino in Sydney Harbour now offers a Control4 systems which gives guests a touch screen control for the TV, lighting and temperature and even music. Even better than the touch screen control the suites all feature "a button labeled "Leaving Room" by the entry door that automatically places the suite in an energy-saving mode: With a single touch, it closes blinds, turns off lights and dials back air conditioners for energy savings. Should you forget to press this on your way out, after 30 minutes the system will sense there is no one and trigger the button automatically. Upon return your room will greet you by opening curtains, turning on the lights and displaying a welcome message". Greener might be more expensive; however, it pays for itself and saves the hotel money in the long run.

Relatively speaking, GDS's have been around for a while now, with iterations stretching back a few decades now. SiteMinder has worked to integrate cloud technology into traditional GDS models to streamline distribution. They have had strong success, powering over 200,000 reservations in the past year, generating over $60 million in hotel revenue. Over 900 hotels are now poised to receive SiteMinder services, making them the industry leading GDS cloud platform. To date, SiteMinder is represented in the globe's most influential cities, including New York, Los Angeles, London, Honk Kong, Paris, Munich, and Sydney. GDS technology has come a long way from the early models that airlines used solely for in-house purposes. New GDS's such as SiteMinder are both a testament to adaptation and the appeal of cloud technology.

In article it will display several examples of how the consumers are leaning towards online purchases and the popularity behind why people are catering to these functions.

This article references the hidden costs of cloud computing. It advises how retail companies such as Home Depot have been successful in their transition to cloud computing however the hospitality industry falls behind. Businesses such as Expedia try to educate their engineers of the cost of cloud services and advises them to use it wisely. It appears to be that the hospitality industry still lags on the technology wave, as it continues to "remain a hybrid of newer and older technology".

This was an interesting read! I didn't realize that the data from servers had to be moved in shifts. So maybe it's not as cost effective as thought to be. Hopefully the travel industry makes progress in becoming more "cloud friendly" as it can be very beneficial.

This article was written at the end of 2018 with discussion and predictions for Hospitality Technology in 2019. The majority of the new technology is centered around improving the guest experience with most of it related to the hotel industry. From self check-in kiosks like you see at the airport, to smart rooms in the hotel that sync with your phone and automatically show your netflix and other social media platforms on your tv.

The CO2E in travel industry is very high. Author provides serval ways for both buyer and supplier to design a green travel program. These solutions including personal travel plan, CO2E offset models, booking method, CO2E assign, green travel service, behavior changes, and airports designs.

This article covers a study performed on various hotels to determine management's level of IT knowledge and security implementations in relation to the hotel's IT security budget. The article discusses four types of technology impacting the hotel industry and how management responses to trending technology can affect a business, particularly in terms of a data breach and overall security. The study finds that an alarming percentage of hotel managers are not adequately informed on the risks and procedures of IT management and security, and many do not have proper IT security measures in place despite having an appropriate budget.

This article talks about the 7 fundamental changes that are impacting travel agents. Specifically it speaks about the internet's role, self-service, forming new types of relationships with clients, social media, mobile access, digitization, and data/AI use.

the article highlights the benefits of a new partnership between sabre and google cloud to better enhance the services of sabre in the travel ecosystem.