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Contents contributed and discussions participated by atutt002

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atutt002

Why Klook is using offline events to target Southeast Asia's mobile-first travelers | P... - 0 views

www.phocuswire.com/-offline-events-southeast-asia

event registration technology hospitality mobile solution

shared by atutt002 on 26 Jul 20 - No Cached
  • large-scale, in-person festivals to attract Southeast Asian travelers to its digital brand
  • more than 150,000 people stopped in for education, entertainment and, most importantly, to purchase Klook products
  • one-third of the attendees bought one of its tours, activities or experiences.
  • ...3 more annotations...
  • There is also tremendous noise in today’s digital marketplace, and it is down to brands to distinguish themselves from the competition
  • photo zones with backdrops of popular destinations in Japan, Korea, Hong Kong, Europe, Australia and the United States
  • provides discounts for guests that purchase products while at the events and shares offers
  • atutt002 on 26 Jul 20
     
    This article showcases a platform that not only provides online registration but also many different ways for event attendees to interact with each other over the course of the event.
atutt002

Hotel Technology Trends 2020 - Hotel Technology Consulting Services - 0 views

hoteltcs.com/hotel-technology-2020

hotel technology

shared by atutt002 on 13 Jul 20 - No Cached
  • Same as the animal, hotels preferred to spend time with those the same as them.
  • slow-moving but reliabl
  • While guests appreciate improvements, radical change can be risky for hotels
  • ...3 more annotations...
  • technology is targeted at those people who want to use it
  • This is different from a hotel, where technology must provide a function.
  • We see how we would use it. What we need to be thinking, is how the guest will use it, within our existing hotels
  • atutt002 on 13 Jul 20
     
    This article provides an interesting perspective regarding the hotel guest's acceptance (or lack thereof) of technology. It showcases the need for familiarity that adds to the comfort and loyalty guests feel towards the hotel experience. While they may be interested in new technology, guests often become overwhelmed with being forced to adapt to the new kind of acting that new technology requires.
atutt002

Restaurant Theft: Close the LOOP for a more complete deterrence program - 0 views

blog.mirus.com/anced-theft-deterrence-program

technology hospitality solution restaurant theft minimization

shared by atutt002 on 05 Jul 20 - No Cached
  • 2016 was the first year ever that 100% of retailers said they were victims of organized retail theft.
  • 75% of employees steal from the workplace at least once, and half will steal repeatedly
  • Internal employee theft is responsible for 75% of inventory shortages
  • ...10 more annotations...
  • stand out from their peer group for one reason (too many discounts, voids, cancels, overrings, etc.)
  • Many systems today, like Mirus, are good at Monitoring events
  • to either support (RESOLVE) or deny whether the reported exception has meri
  • Training Required / Scheduled, Terminated, Warning
  • This added visibility raises the level of accountability and ensures that action is being taken in a timely manner to follow up on any / all reported fraudulent activity.
  • Measurement
  • Fraud graphs and charts help spot trends
  • Increased Accountability
  • Minimize Fraudulent Activity
  • Improved Customer Service
  • atutt002 on 05 Jul 20
     
    This article features an automated data gathering system that measures patterns in employee/personnel returns, refunds, etc. that can help identify misbehavior. As discussed in our discussion board about Restaurant Fraud, this type of software could absolutely assist with monitoring and accountability for employees of any level, including management. An added bonus is customer data to increase and improve service
atutt002

Bye-bye POS; hello payments automation | PhocusWire - 0 views

www.phocuswire.com/-POS-hello-payments-automation

pos payments automation hospitality technology restaurants hotel software business

shared by atutt002 on 28 Jun 20 - No Cached
  • the automation of payments
  • the new automation of payments adds another layer of efficiency to these processes.
  • not only in terms of the cost of commission but also for always needing a person physically present to process the transaction.
  • ...7 more annotations...
  • Non refundable booking​, non-returnable or unchangeable and non-cancellable:
  • Advanced payment, deposit or bond
  • Pre-authorization​:
  • No-show and/or penalty
  • Payment at check-out​:
  • increasing complexity of around payments
  • However, improvements in the payment tech landscape are helping to address that complexity and make processes simpler.
  • atutt002 on 28 Jun 20
     
    This article pays close attention to the POS capacity for payments. Taking into account different possibilities that could come up in regular hotel or restaurant business operations. As payment methods change, POS technology must also change and evolve.
atutt002

Five essential tips for developing a strong mobile hotel website | PhocusWire - 0 views

www.phocuswire.com/-a-strong-mobile-hotel-website

essential mobile hotel website software technology

shared by atutt002 on 22 Jun 20 - No Cached
  • mobile usage in trave
  • mobile users are much more task-oriented than desktop users
  • most websites that are optimized for 1024×768 should work well on tablets.
  • ...5 more annotations...
  • to verify whether you need different content for your mobile website.
  • A whopping 1.5% of users actually check out the hotel’s location and get directions via Google Maps.
  • your hotel mobile website should display the phone number prominently and enable direct click-to-call.
  • Click-through-rates (CTRs) for pages that are formatted for mobile are 75% higher than pages that are not mobile-optimized
  • an average of 1% of all mobile visitors actually book a hotel reservation using a multi-touch booking engin
  • atutt002 on 22 Jun 20
     
    This article highlights the user side of mobile apps for hotel reservations. Especially at the end, the author highlights the need for a booking engine easily accessible from the mobile app or website. This can be relevant for prioritizing a mobile PMS software rather than the traditional PMS, which may be more compatible with mobile use and implementation
atutt002

Air India signs distribution agreement with Amadeus, Sabre out in the cold | PhocusWire - 0 views

www.phocuswire.com/Air-India-GDS-Amadeus-Sabre

airline distribution agreement contract business travel hospitality

shared by atutt002 on 08 Jun 20 - No Cached
  • reducing its presence on global distribution systems and awarded Travelport sole distribution rights of its domestic inventory. 
  • Legal proceedings from Amadeus began in 2018
  • a new relationship enabling
  • ...5 more annotations...
  • to access international content and retailers in the rest of the world to access both domestic and international from Air India.
  • Sabre says it attempted to negotiate a new deal with Air India for the “better part of a year.”
  • it will continue to work with Air India on a new agreement.
  • r Air India,
  • renew our relationship with Amadeus
  • atutt002 on 08 Jun 20
     
    This article explains a recent contract struggle with the airline Air India and two Global Distribution Systems, Sabre and Amadeus. Because of the new contract with Amadeus, Sabre has been forced to nullify their old contract with the airline. Air India has chosen to prioritize the GDS Amadeus because of the global reach that it affords.
atutt002

How to Build in Redundancy for a Reliable Network - 0 views

www.summitir.com/...undancy-for-a-reliable-network

redundancy network hospitality disaster recovery technology

shared by atutt002 on 01 Jun 20 - No Cached
  • Redundancy is the installation of additional or alternate network devices, communication mediums or equipment in your infrastructure
  • switches, network devices and equipment, an alternate Internet source, phone and VOIP backups, and alternate power sources.
  • Installing a commercial grade generator that can provide power to critical servers and systems.
  • ...3 more annotations...
  • Another option is to have a backup internet service provider (ISP) that can be used when the network running the VOIP phones goes down
  • A single point of connection could be damaged or inadvertently cut, so having a second point of connection serves as a backup.
  • Building redundancy into your network and having a network failover plan should help you avoid downtime that could cost your business productivity and money.
  • atutt002 on 01 Jun 20
     
    This is an excellent article about redundancy and how to provide backups in the case of system failure. The article is not specifically targeted towards the hospitality industry but its recommendations for preparation in case of emergency are especially applicable to the service industry -- specifically to 24-hour establishments like hotels.
atutt002

Beyond Pricing bags $42.5M to develop pricing tech for short-term rentals | PhocusWire - 1 views

www.phocuswire.com/beyond-pricing-series-a-raise

pricing rentals tech software

shared by atutt002 on 25 May 20 - No Cached
  • “Our customers make up the majority of the short-term rental industry but don’t have the resources to invest in their own software
  • help them maximize both revenue and occupancy while maintaining a competitive edge
  • Beyond Pricing dynamically prices more than 150,000 listings in more than 7,000 cities around the globe; it has priced more than $2 billion in bookings.
  • ...2 more annotations...
  • the short-term rental industry is still under-penetrated
  • short-term rental software.
  • atutt002 on 25 May 20
     
    This article sheds light on an under-developed and growing section of the hospitality industry: short-term rentals. Focusing in on an emerging software company, the article reviews the need for pricing and revenue management software not only in hotels but also in short-term rental listings. "Beyond Pricing", an emerging revenue and pricing software, is currently creating tools for this specific market to increase revenue through strategic pricing
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