No matter what telecommunications strategy a property takes, one thing
is for certain, it needs to be a different one from the past.
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Hotel Telecommunications Strategies - 6 views
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The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.
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Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis.
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Given the hotel’s advantage in quality over the guest’s portable devices, the proper packaging of services will lure even the most avid self-contained guest back to using the hotel’s telecom services.
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Hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure.
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Attracting the Guests to Use the Hotel’s Telecommunication Services
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The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
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No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
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The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax
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No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
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Attracting the Guests to Use the Hotel’s Telecommunication Services Hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
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Guests had little choice back then but to use the guestroom phone and grumble about the cost.
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Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis .
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Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis
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Another concern among hoteliers is what can be termed the self-contained guest
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Another concern among hoteliers is what can be termed the self-contained guest
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Theoretically, the self-contained guest needs no hotel telecommunications services .
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Theoretically, the self-contained guest needs no hotel telecommunications services
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Guests had little choice back then but to use the guestroom phone and grumble about the cost.
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Hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
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The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level. Guests had little choice back then but to use the guestroom phone and grumble about the cost. This era has come to an end. With few exceptions, most hotels have seen between a 15 percent and 25 percent drop in telephone revenues over the last five years. The main reason for this decrease is guest choice. The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax . A fax machine in the guestroom was considered a premium amenity for many years. With the Internet explosion, however, the machines have seen less use.
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No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level. - ...6 more comments...
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Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility. -
This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century. -
This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay. -
This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the -
The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. -
This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides. -
In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that. -
With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.
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Does the Cloud Make VoIP More Hospitable? - Unified Communications Strategies - 1 views
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The current technology is creating opportunities for hospitality providers that specialize in hotel technical infrastructure: a hosted provider of not only voice, but PMS, Internet access, premises infrastructure. Several hybrid IP systems now support a gateway mode – where the on-premises solution is effectively a gateway controlling all the analog rooms. Centrally managed and controlled – integrated into a multi-tenant web based PMS – backed by a 24-hour help desk and NOC, could be the ticket to get hospitality VoIP.
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Two issues are keeping IP out of the rooms: complexity and cost. The local staff just don’t have the time or skills to deal with complex phone systems. Even selling local ads isn’t worth the cost or effort of replacing the system, though these benefits could be more attractive regionally, or even nationally. IP systems make a lot of sense for the business phones, but room phones are likely to remain analog for now due to the cost disparity of the endpoints. IP phones continue to get cheaper, and maintenance of copper lines continues to rise. Eventually, the phones will become IP.
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The rooms mostly remain analog, but IP phones offer benefits at higher-end properties. IP phones offer the elimination of separate cabling. Hotels could potentially sell ads on the phone that range from color picture ads to speed-dial settings like “Pizza Delivery.” Some vendors are creating optimized phone-top IP applications for hospitality that make it easier to request a car from valet parking, book a tee time, or check out. IP phones could also be designed to be a mini access point to support the increasing number of tablets.
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This article talks about 3 stages for the telecommunication development in hotel. Hotel could absolutely use the phone 2 decades ago which is much more convenient to keep in touch with each others because of the lack of the mobile phones. But after the cellphone came out, hotel couldn't make more benefit from the phone calls which were just used for internal communications, morning calls, housekeeping and so on. After 2000, another technology was created which is call VolP( voice over the internet or IP phone) which could do more than a phone, such as Ads on the IP PHone. but it could not be widely used because of the complexity and cost. There is a new technology coming out called cloud which combines all the stuffs-- Telephones, PMS, Internet, and cable plant together and make employees or customers easier to learn. For example,a hosted provider of not only voice, but PMS, Internet access, premises infrastructure. Several hybrid IP systems now support a gateway mode - where the on-premises solution is effectively a gateway controlling all the analog rooms. Centrally managed and controlled - integrated into a multi-tenant web based PMS - backed by a 24-hour help desk and NOC, could be the ticket to get hospitality VoIP.
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Future of Hotel Call Accounting by Jessie Warner - 1 views
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Call accounting has been around for decades to track, manage and bill or allocate phone calls. By the mid-1980s, call accounting was a necessary and very profitable tool for almost all hotels/motels. Some properties made thousands of dollars each month with call accounting
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Call accounting products allow hotels/motels to bill guests for all phone calls that the property will have to pay for, recovering costs (plus fair mark-ups and/or surcharges for amortized equipment/service costs, profits, etc., too, if desired)
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Managers can also detect phone misuse or abuse, optimize phone system performance, allocate telecom costs by department or extension, set special rates for VIP guests, and decrease billing errors
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is there a role – and a future - for hospitality call accounting? Do hotels/motels still need call accounting systems? The answer to these questions is a profound YES and YES!
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Hospitality call accounting has a bright future
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What hotel call accounting does is to track, manage, and bill or allocate phone calls made by guests or employees. It has played a critical role in the lodging industry for decades. By the mid-1980s, call accounting was a very profitable source for most of hotels/motels because it generated thousands of dollars each month. However, hotel call accounting has been less important due to the presence of cell phones, decrease in long distance rates. At this point, hoteliers may wonder if they really need call accounting systems. The author emphasizes that hotel call accounting is still important and beneficial for hotels/motels in many ways: billing hotel guests for all phone calls, detecting phone misuse or abuse, decreasing billing errors, etc. Mostly, revenues from call accounting alone can cover the costs for phone equipment and service, so hotels do not take any risk. The author also stresses that call accounting has a bright future. Even though the importance of call accounting has decreased, hotels still need a way to track and bill phone calls to guests and departments as PMS and phone systems get more advanced, as Internet and VoIP are used more and more. -
This article talks about the importance of call accounting in hotels. Call Accounting is a hotel's ability to track and analyze the phone calls made from its grounds. Call Accounting is a software that is still a necessity even though it no longer makes as much money as it used to. Warner says, "Now that cell phones are everywhere and long distance rates have significantly decreased, call accounting does not allow properties to bring in nearly as much revenue as before. For many hotels/motels, call accounting has been forced to take a back seat in their organization." Call Accounting shouldn't be eliminated simply because the ROI is less. Tracking where a 911 call originated and providing quality customer service is more important than money. If you provide proper customer service, the money will come. In another article on Ezine articles, Warner said, "Without a call accounting system, hotel managers do not have the information needed to quickly resolve guest concerns and may be confronted with headaches and disgruntled customers. However, by using a call accounting system, managers can have the added security and peace of mind that they have the information needed to help their guests and to understand, manage, improve, and control telephone activities."
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Tech Trends: In-Room Telephones | Hotel Management - 2 views
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Although much in-room telephone development has focused on the move to VoIP technology, there are still ways to upgrade the telephone hardware to continue to satisfy guests and protect the bottom line.
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Bittel Americas is the integration of the phone, alarm and dock with USB port.
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adding a desktop device, but it takes up too much space
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“I’d rather leave my iPhone on the nightstand than on the desk. We recognized this as a universal issue for all hotels and figured there’s something we can do to provide an integrated device that includes a phone, alarm, mp3 iPhone dock and so on.
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very little revenue comes from phones. The less money hoteliers spend maintaining phones, the better.”
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That’s people’s content on there, they have almost all their info at their fingertips on that device. … An in-room device probably makes more sense if we were to design our product in such a way that works well with these smartphones instead of trying to compete against them.”
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This article talks about how hotels are trying to upgrade the in room phones to better serve the guest they receive. They have started to think of ways to integrate the phones to have USB ports for charging smart phones or thinking of ways to actually have a tablet available on the night stand. Some companies have even decided to downgrade their phones to save on maintaince cost since most people have smart phones or tablets with all their information on it. -
I think this is a great article that you found. It is true that people do not really use the in-room telephones anymore unless it is to call down to the front desk and then still the hotel is not making money on it. If they had an all-in-one phone, alarm, USB port, mp3 people would get a lot more use and be happier with it. These devices should start to come to major hotels and see how they work and then go from there to be everywhere
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Your Mobile Phone As A Door Key | Fast Company - 3 views
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But Samsung's system actually teaches us a whole lot more about the future of smartphone "keys." Once inside the room, the same phone can be used to order room and laundry service, book other hotel facilities, and act as an in-room phone extension. Because of the Olympics tie-in, the special app also gives localized content to the hotel guest, and Olympic Games information including results. It can also control the hotel room TVs, lighting and AC and other in-room electronics. And it can provide "location based offers."
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This article describe a new smartphone app based on Android system in Samsung phone. At the first, this article introduce the long history about the room key development. It points out that the physical keys always have a problem that key itself can be stolen, and thus used by someone who doesn't have access privileges. Then the article introduce the new Samsung's system. What amazing me is the phone is not only can be used as a door key but also a control center in guests' hand. "Once inside the room, the same phone can be used to order room and laundry service, book other hotel facilities, and act as an in-room phone extension. " The app has powerful features and I thought it will become a trend in the future. -
Jingjia...this is a great article. I agree with you, I am impressed with the functionality of the phone application and how it works. It eliminates the middle man and any room for human error. I wonder how much more we can do with our phones. On this article listed below, it talks about how you can start a car directly from your IPhone (http://www.wired.com/autopia/2009/10/start-your-car-from-your-iphone/). Soon, we will be able to do many things with simply the touch of a button.
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America's Most Hi-Tech Hotels - Articles - Executive Travel - 1 views
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the hottest high-tech hotels feature an intricate network of intelligent systems working to make every aspect of your stay more comfortable, more convenient and more secure—both for you and for the hotel staff
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Instead of swiping your card through the lock and waiting for the green light, you can simply approach the door with card in hand and walk in, thanks to smart technologies that unlock the door for you as you approach
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radio-frequency ID (RFID) cards replace the conventional swipe card, allowing various systems throughout the hotel to detect your presence automatically and respond appropriately
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Hyatt is also experimenting with a version of this approach, building RFID into customer loyalty cards to let regular guests bypass the front desk and head straight for the comfort of their rooms.
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The technology also allows the hotel to maintain better security by knowing more clearly who’s coming and going throughout the hotel, since each RFID card can be detected by multiple sensors in the lobby, elevators and rooms.
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Hilton and InterContinental are working with a company called OpenWays to deploy a new key technology that plays a specially encoded sound from your phone. Give your cell phone number to the hotel at the time of booking, and you’ll receive a text message with a special phone number to call. When you arrive at the door of your suite, just call the number and hold the phone up to the door lock. As the garbled noise plays from your phone’s speaker, the lock will “hear” it and open on command.
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Soon you’ll be able to use your own cell phone as your room key at a number of top hotels
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OpenWays
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audio key system
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One of the most advanced high-tech security technologies, facial recognition, is starting to make its way from the government sector to the hospitality industry
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3VR Security
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From the moment you step into the lobby to the time you check out, high- tech hotels of the future will be tracking your moves, identifying you to hotel staff and opening doors to luxurious amenities. This sophisticated tracking will help ensure your security and may even enhance the guest experience by personalizing your interactions with hotel staff in much the same way that Google and Facebook personalize your web browsing experience by showing you relevant content
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As hotels make every attempt to come up with new and innovative techniques to conduct business, technology companies are looking for ways to being the first on scene with new technological tools. Many hotels now have instead of swiping ones card through the lock and waiting for the green light to enter, the guest can simply approach the door with a card in their hands and walk right into their rooms. This is possible through radio frequency identification (RFID). RFID are also being used to track customer loyalty to ones brand. RFID Technology also allows the hotel to maintain better security by knowing more clearly who's coming in and going throughout the hotel, since each RFID card be detected by multiple sensors in the lobby, elevators and rooms. There is even the possibility to access ones room by simply utilizing their cell phones and having the phone unlock the door. This is done by simply dialing a phone number and when prompted placing the cell phone next to the door lock. An audio key will play and the door will be unlocked. The audio is unique to each and every reservation.
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Cloud VoIP service could benefit the hospitality industry - 0 views
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the cloud could be a way for hospitality businesses to improve the uses and reduce the cost of operating a premises-wide phone system.
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cloud VoIP solutions, this would allow a hotel to improve its guest room phone services without buying expensive new technology.
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could also open up new customized options for guests, such as easier access to valet and food services, or even sell ad space in its phone system
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lowers overhead costs, allowing a hotel to implement services without spending the time, manpower and resources on setting up guest rooms with new phones.
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can not only save a hotel significant resources on its phone system, but also potentially increase revenue
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This article mentions how Cloud VoIP services could help reduces the costs of utilizing older phone system technologies as well as offer new opportunities for guests to communicate with various departments of the hotel. As cell phones are now basically ubiquitous, the use of in-room telephones in hotels has decreased significantly, making them dead weight. VoIP systems would lower the overhead costs as well as offer guests customized options for contacting valet, food services, or concierge desk. Ultimately the adoption of VoIP phone services would save the hotel significant resources as well as possible increase revenue.
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shared by Linfan Cai on 05 Sep 12
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Three companies partner for hotel technology packages | Hotel Management - 1 views
www.hotelmanagement.net/...otel-technology-packages-16974
Phone System AutoClerk Technology PhoneSuite
shared by Linfan Cai on 05 Sep 12
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Offering both cloud-based and premise-based property management solutions, AutoClerk’s software can accommodate corporate hotels, B&Bs, resorts, condos or timeshare hotels. In addition, they produce Point-of-Sale (POS) software and systems to manage marinas.
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Voiceware by PhoneSuite is a server-based hotel phone system capable of running both administrative and guest room SIP phones, as well as standard, inexpensive, analog guest and common area phones. It can be hosted “in the cloud” as a service, or locally on a premise-based server.
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new features such as group affiliation with voice message broadcast, voice mail and wakeup prompts (using the guest’s native language), and Interactive Voice Response (IVR)-based guest checkout are possible using PhoneSuite’s new Voiceware platform.
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The partnership of AutoClerk, Inc., Technology At Work, and PhoneSuite is changing the approach to technology packages for hotels. This technology addresses the issues of solely-based cloud based solutions by additionally offering "premise-based property management solutions". Its application for property management and phone systems is most compelling. The software extends its use to smaller boutique hotels, B&Bs, and larger corporate hotels with its variety in package solutions. For international guests, the use of Interactive Voice Response allows for the use of their own native language, tailoring the hotel experience to the individual and group needs. -
The three companies AutoClerk, Inc., Technology At Work and PhoneSuite. They provide complete techonology packages for hotels. The packages mainly include software, hardware, IP-based Private Branch Exchange phone system and network design. The package could use the same computer to run the hotel's Property Management system. It is able to offer could-based and premise-based property management solutions. The AutoClerk could interface to many standard systems, such as Internet reservations or restaurant Point-of-sale. The PhoneSuite developed a server-based hotel phone system called Voiceware. It coud run both administrative and guest room Session Initiation Protocol phones.It can be hosted "in the cloud" as a server.
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iPhone as hotel room key? Technology offers 'high level of security,' tech chief says -... - 0 views
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Holiday Inn next month will begin testing technology that lets you convert your iPhone into your room key - but several readers said they're too skeptical to try it.
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"It's new," he said. "Those questions are all valid questions."
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The basics: Guests who opt to try "fast check-in" will give the hotel their smartphone number and download Open Ways' app. Then, two or three days before arrival, they'll receive a text message containing their room number and a unique and encrypted sound code that they'll use to unlock their hotel-room door.
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This article is about technology of combining the room key with the iphones. Holiday Inn will test this technology next month. Though this is a creative idea, some people may feel skeptical to try the new room keys. As this technology is new, some guests may not accept that use the cell phone as their room keys and there are many questions come into being with this new technology. For hotels, they must think about the using guests' iphones as the room keys is optional or required. The article also illustrates how the iphone works and what will happen if the iphone is lost or stolen. Besides, more hotels will test this new technology and the technology will work with regular cell phones. In my opinion, combining the cell phones with the room keys is a good idea, because many customers today use iphones today, and almost everyone takes a cell phone when live in the hotel. It is convenient for the guests to use their cell phones as the room keys. This technology can give guests fast check-in because before the guests arrive, they will receive a text massage containing their room number and a unique and encrypted sound code that they'll use to unlock their hotel-room door. When they arrive at the hotel, they can directly go to their rooms. It also can reduce front desk's work. . However, security is still the main factor that the guests will concern and there are some risks if the cell phones lost or stolen. Besides, some guests may prefer to use traditional room key and may not accept the change. It relies on the Open Ways (the secured network) and can work with more brands of cell phones. I consider hotels can provide this technology for the guests as an option because some guests prefer the traditional room keys while some like the new technology. -
This article is about the use of I-Phone of Blackberry as your room key. It explains that Holiday Inn will be trying this new technology and many guests are not sure about trying it out. Many guests are not sure about trying it and question how safe it can be. The article explains that this new technology is not required and is rather an opinion. The article explained how it works and is simply a code sent to the customer to their phone and this is used to open the door and the code is only used once and resets every time. The article goes on to explain that there is no issues if the phone is lost or stolen because the codes aren't saved to the phone but rather the server the app runs on. I feel that this is a new cool way to technology. However, I don't see where it is anymore secure than a room key and really it doesn't make the process any easier. I feel its new and innovative but its not the best idea.
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Will guestroom telephones ever be replaced? | Hotel Management - 0 views
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Imagine walking into a hotel room that had no phone,
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By contrast, present-day landline phones have a proven record of reliability,
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Security is a primary concern.
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“Some hotels will be on the front end of throwing out the phone for a new technology, but others will be slow to adopt. This will in great part be driven by guest preferences and demands, and generationally there are still millions of travelers who expect a phone in their room.”
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This article is about the possibility of hotel replacing the tradition landline telephone with digital personal assistant like the Amazon's Echo. Like with any technology, there will be concerns with security. Because with a landline phone, a guest can location can be pinpointed in case of an emergency. The technology that improves the guestroom phone will like replace the telephone with an Alexa/Siri-like device that will meet the guest service needs. This new technology will adhere to every traveler's needs, allowing the guest to have products that they normally uses at home. Eventually, the telephone will be quickly replace by hotels that are jumping at the chance while some hotels will slowly adapt to the ever-growing trend. But at the end of the travels still want a landline phone in their room. Most newer hotels are using VoIP which is saving hotels a lot of money for not running cables. Some hotels still prefer to use a traditional analog telephones that are connected to the internet or a router. With the newer telephones guest will have the ability to place the telephone anywhere in the room whereas with the older that is primary stationary in the nightstand connected by the a cable. At the end of the day, the main goal should and always make things easier for both the guest and hotel.
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Event Planning - Technology Solutions - 5 Technologies Event Planners Can't Live Withou... - 5 views
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5 Technologies Event Planners Can't Live Without
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our top five technologies for event planners are no surprise
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1. Smartphones
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This is the most obvious technology we can’t live without. Let’s be honest—-most of us are glued to our smartphones and our favorite apps 24 hours a day.
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Chances are, if you walk around a convention center or hotel lobby, you will see people with their heads down, tapping away furiously on their smartphones
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How did we ever find time to accomplish everything before smartphones came into existence?
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your event management system with a customer relationship management (CRM) system such as Salesforce,
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the benefits of the SaaS (software as a service) delivery model are becoming increasingly apparent.
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These applications are advantageous to planners because they allow us to access all details and execution aspects of an event from any web-enabled device—be it a computer, smartphone, or iPad
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With SaaS cloud apps, just provide end-users with reports-only access to what they need and nothing more.
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integration options available to planners, you are now blessed with the ability to link up your event management system with a customer relationship management (CRM) system such as Salesforce,
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2. SaaS Cloud Apps
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With all of the information you could ever need to access right at your fingertips through event management applications, you can ditch the millions of pieces of paper and now access contracts, registrations, room blocks,
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Live and virtual events are about giving the attendee a choice as to how they spend their time
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“webinars on steroids.” Live and virtual events are about giving the attendee a choice as to how they spend their time.
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virtual events save the planner and attendee time, money, and resources.
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virtual events save the planner and attendee time, money, and resources.
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Virtual events are a great way for planners to fill seats at a cost that won’t make anyone wince.
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This is the best tool in the box for improving future events.
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4. Social Media and Viral Marketing
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Did you know that one out of three consumers is online for three or more hours per day? Or that 90 million tweets are sent out daily? What about this one: One of every eight minutes spent online is spent on Facebook
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Some of the best traction you will get is from people sharing interesting tidbits they may have learned and enticing others to learn more
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Today is the day of the iPad and the tablet, and a more simplified life.
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3. Virtual Events
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In a world where everyone is always on the run, our top five technologies for event planners are no surprise—but what these tools can accomplish might impress you.
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our top five technologies for event planners are no surprise—but what these tools can accomplish might impress you.
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our top five technologies for event planners are no surprise—but what these tools can accomplish might impress you.
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our top five technologies for event planners are no surprise—but what these tools can accomplish might impress you.
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our top five technologies for event planners are no surprise—but what these tools can accomplish might impress you.
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our top five technologies for event planners are no surprise—but what these tools can accomplish might impress you.
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our top five technologies for event planners are no surprise—but what these tools can accomplish might impress you.
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our top five technologies for event planners are no surprise—but what these tools can accomplish might impress you.
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Smartphones
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Chances are, if you walk around a convention center or hotel lobby, you will see people with their heads down, tapping away furiously on their smartphones.
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Whether the ubiquity of these devices is a blessing or a curse, the fact is, event professionals and participants alike would be lost without them.
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SaaS Cloud Apps
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SaaS (software as a service) delivery model
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These applications are advantageous to planners because they allow us to access all details and execution aspects of an event from any web-enabled device
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Additionally, with all of the integration options available to planners, you are now blessed with the ability to link up your event management system with a customer relationship management (CRM) system
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Virtual Events
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Virtual events are a great way for planners to fill seats at a cost that won’t make anyone wince.
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Often complementing physical events, virtual events save the planner and attendee time, money, and resources.
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There is word that the economy is making a recovery, but many of us have yet to see it.
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Social Media and Viral Marketing
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Did you know that one out of three consumers is online for three or more hours per day? Or that 90 million tweets are sent out daily? What about this one: One of every eight minutes spent online is spent on Facebook.
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So this should be a no-brainer
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This marketing can come from either you or your attendees. Allowing attendees to share things that they like and getting them involved in hyping your event is a great way to spread the word.
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iPads and Tablets
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Today is the day of the iPad and the tablet, and a more simplified life.
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When combining tablets with mobile event applications, planners can also communicate in real-time with participants and share or update information in seconds. Never leave home without one!
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1. Smartphones
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This is the most obvious technology we can’t live without. Let’s be honest—-most of us are glued to our smartphones and our favorite apps 24 hours a day. We get nervous when we can’t find the phone, and we feel phantom vibration rings. Chances are, if you walk around a convention center or hotel lobby, you will see people with their heads down, tapping away furiously on their smartphones
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Virtual Events
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SaaS Cloud Apps
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Social Media and Viral Marketing
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iPads and Tablets
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. Smartphones
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The author of this article, Tara Thomas, summarizes the top five technologies for event planners. The first technology that she mentions is smart phones. She writes that this is the most obvious technology that event planners can't live without. Planners can do things like set alarms, look up information, communicate instantly, and use social media to promote the event. The second technology that Thomas mentions is SaaS cloud applications. Software as a service allows planners to access all details and execution aspects of an event from any web enabled device, eliminating printed or emailed reports. Thirdly, Thomas talks about virtual events. Virtual events save the planner and the attendee valuable time, money, and resources. Thomas next talks about social media and viral marketing. Using sites like Facebook, Twitter, and LinkedIn to share event details is a great way to communicate to a very large group of people. The fifth and last technology that Thomas speaks of is Ipads and tablets. Through event management applications, planners have all of the information they could possibly need right at their fingertips. Ipads and tablets also make it possible to communicate in real time if needed. - ...11 more comments...
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I think this is a great article. I am a Marketing Manager but do events at my restaurant as well and even for me I need my smart phone at all times to look up stuff in emails or even have a remote log-in to my computer to check a contract if needed. Event planners really do need all of these technologies at all times and people may view it as rude to be on your phone at all times but in reality they are just doing their jobs to make your life easier and less complex.
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"5 technologies event planners can't live without" was a unique read. The article begins with the number one technology the author designates as not being able to live without which are smartphones. Event planners are constantly in need to update their events, use the latest applications, set alarms for all events , look up phones number instantly by vendor and so on. What is then questioned is the systems in place before smartphones were introduced. Number two on the list is SaaS cloudapps better known as software as a service applications that are vastly on the rise. SaaS cloudapps enable meeting planners to access details and other aspects of events from any web device such as a smart phone or ipad. This is also valid with the ability to link event management systems to customer relationship management systems (CRM).Number three is Virtual events. The article presents many positives in hosting "webinars or live events" that include saving time, money and available resources. The meeting planner can fill "seats" easier and measure improvement for future events. Number four is social media and viral marketing. This is a major deal for event planners because not only they have the ability to market their events but attendees market for them: before, during and after. The article presents statistics about twitter, facebook and linkedin which support why social media and viral marketing are keys to success for event planners. Last but not least, listed as number five are Ipads and tablets. These devices simply allow event planners to have a bundle of information at their fingertips. In summary, event planners are constantly on the go and will always strive for perfection even during crunch time. Technology enhancements have allowed event planners to become more efficient and better resources for their clients. -
This article list five technologies event planners cannot live without, including the smartphones, SaaS Cloud Apps, virtual events, social media and viral marketing, and iPads and tablets. With more and more people adopting smartphones, ipads and tablets, event planners should look into purchasing a mobile event app for their attendees to use at their event. This not only reduces paper waste, it also reduces the high costs involved in printing event guides and brochures for the event. It is essentially a virtual event guide that's available in the palm of the attendee's hands. -
In a world where everyone is always on the run, our top five technologies for event planners are no surprise-but what these tools can accomplish might impress you. 1. Smartphones This is the most obvious technology we can't live without. Let's be honest--most of us are glued to our smartphones and our favorite apps 24 hours a day. 2. SaaS Cloud Apps In today's quick and chaotic world, the benefits of the SaaS (software as a service) delivery model are becoming increasingly apparent.With SaaS cloud apps, just provide end-users with reports-only access to what they need and nothing more. 3. Virtual Events There is word that the economy is making a recovery, but many of us have yet to see it. People are quickly catching on to the benefits of virtual events, or as we like to call them, "webinars on steroids." Live and virtual events are about giving the attendee a choice as to how they spend their time. 4. Social Media and Viral Marketing Sharing event details on Twitter, LinkedIn, and Facebook is hugely beneficial because of the range of attention you can garner. People show up at events they've heard about, think good things about, and understand the value of. 5. 5.iPads and Tablets Tablet computers are revolutionizing the event-planning industry. The day of the binder stuffed with event details and spreadsheets is coming to an end. Today is the day of the iPad and the tablet, and a more simplified life. -
This article provides readers with basic information about the advanced five technologies event planners can not live without.Including smartphones,Cloud apples,Virtual Events, Social media and ipads. -
Here are the 5 espects for event planers development. In my opinion, the most important one in next several years is the smartphones. This is the smartphoe time. It make our life easy and convenient. If we do have an apps for event planning for smartphones, and make a good market planning, it will help the company find lots of potential customers and expanding the business not only on the computer internet. -
This article discusses how technology can assist in event planning. It lists the five technologies that can sincerely facilitate event planners with their day to day tasks and responsibilities. The five technologies include smart phones which are life savers when it comes to trying to find phone numbers, respond to email inquiries, and keeping a clear and adequate schedule. The Saa S Clould App lends a hand to event planners so they can link up their systems for customers using software as a service tool. Third, they discuss virtual events, which give key data and facts about events and help the planner and client save time, money, and resources. The forth technology is social media and viral marketing which is enormously helpful and saves money. As a final point, ipads and tablets save paper and are of assistance to event planners to be more structured. -
This article highlights the 5 technologies that are vital to the success of event planners. The first piece of technology that event planners cannot live without are smartphones. With the introduction of the smartphone, event planners can now do mutliple things at once while on-the-go. While moving from event to event, event planners can check their emails so they are not overwhelmed, review and add postings to social media pages, and check their to-do lists for the day. The second piece of technology that are key for all event planners are SaaS Cloud Apps. With these new cloud systems, event planners can now access any information and details about an event from any web-based product making life a whole lot easier. The third piece of technology are virtual meetings. With the cost of travel increasing everyday virtual meetings gives event planners the opportunity to hold events online saving them time, money, and resources, as well as getting immediate feedback from attendees. The fourth piece of technology is social media marketing. With the popularity of Facebook, Twiiter, Instagram, etc going through the roof, event planners are taking advantage of this by being able to have access to a wide variety of potential clients. The last piece of technology that is vital to the success of events planners is IPads and Tablets. No longer will event planners have to deal with file cabinets and binders filled with contracts and invoices. Now, event planners can do everything through a tablet and keep their business more organized. http://www.successfulmeetings.com/Event-Planning/Technology-Solutions/Articles/5-Technologies-Event-Planners-Can-t-Live-Without/ -
Nowadays, there are 5 technologies that event planners cannot live without. They are smartphones, saas cloud apps, virtual events, social media and viral marketing, as well as ipads. With a smartphone, the event planner can respond to emails in time, add new postings on the event page, etc. Saas cloud apps allow the event planners or guests get the event details from any web-enabled device. Virtual events is an effective way for organizers to get the data for future events. With social media, event planners can share their experience through twitter or facebook, which is a great way to spread the market. With ipads and tablets, one can make contracts, register or other things online. -
This article discuses how these 5 technologies help to make planning events easier. -
This article picked five technologies that event planners must have, and they are smartphones, SaaS Cloud Apps, virtual events, social media and viral marketing, and iPads and tablets. In detail, the arthor mentioned event planners should link up the event management system with a customer relationship management system such as Salesforce. Also, when talked about the virtual event, the author mentioned it can help to save time, money and resources, and it is a high recommonded tool for improving future events. -
This article was about the 5 technologies event planners can't live without. These technologies are: smart phones, SaaS cloud apps, virtual events, social media and viral marketing, and finally iPads and tablets. Smart phones are important to the daily activities of an event planner because they are able to look up phone numbers, response to emails, update a status on a social media site, review or add to lists for events, and so much more all on the go. SaaS cloud apps let planner take advantage of accessing all devices and execute aspects of an event for any web enabled device. With SaaS cloud apps you are also able to link up your event management system with a customer relationship management system. Virtual events allow planners to fill seats at a cost that won't cost a burden. Social media and viral marketing allows event planners to market themselves and get event details to different consumers. iPads and tablets get rid of the need for a large heavy binder stuffed with event details. Now event planner can carry a tablet that allows you to access anything you need. In conjunction with the SaaS cloud apps you can also access contracts, registrations, and room blocks and also link up a CRM system as mentioned before. The technology advances we have now let event planners do even more on the day to day, but also make it easier for them to do so. -
The article lists five technological necessities that used by the event planners. They are smartphones, SaaS cloud apps, virtual events, social medial and viral marketing, ipads and tablets. All of these technologies can save time and costs for the event planners. What`s more, they provide a more simplified life for the human beings.
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Mobile Key by OpenWays Named 'Top Innovation' by Lodging Magazine - 7 views
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Mobile Key by OpenWays was hailed for its ability to "allow hotel guests to use their mobile phone if they want to bypass the front desk check-in procedure and get straight into their rooms.
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This article basically talks about a front-desk bypass solution that allows guests to head straight to their room without standing in lines to obtain a plastic room key as long as a guest has a mobile phone. To sum up the article, mobile key by Open ways is compatible with any cell phone, as all of the 6+ billion mobile devices in the world. It simplifies hotel Master Key management by harnessing mobile technologies to make all locks 'on line' without the costly infrastructure. It also enhances a hotel's sustainability program because the Mobile key is made only of data and not plastic. Moreover, hotels can eliminate costs originally spent on toxic plastic key cards. It is a creative way to move the technology of mobile keys forward, giving hotels an added dimension to guest satisfaction and a new means of attracting the ever-important business traveler. In my opinion, this solution could be beneficial to hotels' revenue since the system is compatible with not only smartphones but also all kinds of cell phone. It works with all major lock technologies and relies on a combination of text messages and its Crypto Acoustic Credential (CAC) technology. The only modification required to a lock for it to work is the addition of a decoding listening device. I think this is a great convenience for both the hotel management and consumers. Furthermore, there might be a good marketing opportunity here modifying the system to pop up a special offer on a phone once the rock has been deactivated. For example, a free dink at the hotel bar, or a half price meal at the hotel restaurant. - ...1 more comment...
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Cool article Sungoo. I love the concept. I feel like this solution is a win for everyone involved. As a guest in a hotel, I like it because it's one less thing I have to carry around and worry about. As a front desk worker, I'm happy because I have less customers to deal with and the lines at the desk are shorter so (theoretically) the guests I do have to interact with will likely be in a better mood. As hotel management I like it because in addition to the cost savings you mentioned, it helps with security. Anyone can have a room card but I know exactly who is in the hotel due to their phones. -
Mobile Key by OpenWays allows hotel guests to bypass the front desk and go straight to their room upon arrival by simply using their cell phone as a room key. Many people do not want to wait in line at the front desk merely to get a plastic key card for their room. As long as the guest has a cell phone and the hotel is equipped with OpenWays they can get secure access to their rooms. Mobile Key by OpenWays is also very beneficial to the hotel as well. Since Mobile Key is only made of data, it cuts the hotel's costs of making room keys out of toxic plastic for guests as well as master keys for employees. The hotel is now "greener," saving money, and improving customer service. With technology growing and customers relying more and more on mobile technology while travelling, Mobile Key creates an easier and more enjoyable way to travel. -
In my personal opinion, I love this renovation on mobile key. I don't like to wait a long time for check-in. With the Mobile Key, guests don't have to carry their room key anywhere anytime and if they leave it in the room, they have to wait a long time in the line to the front desk to ask for another one. My favorite part of the Mobile key is that this technology is green. Even though current room keys that used by most hotels made of plastic are reused and recycling, the plastic itself is a material that would pollute the environment. But I still have a question about it that how about guests lose their cell phone during their stay. Does the hotel have a plan B for helping guests to open doors without the plastic key?
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11 Ways Mobile Technology Could Change Hotel Experience - 7 views
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It is opening a variety of delivery mechanisms for personal guest services that are affordable, efficient and easy to use.
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Hotel Room Keys - Technologies already exist that allow guests to safely use their mobile device as a room key by sending an encrypted signal to the guest's cell phone that is unique to each user.
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Room Service – With the use of apps, you won't be tethered to your room in order to get room service
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Thermostats, Light Switches and more – All-in-one systems already exist, allowing guests to have central control of media, lighting, temperatures and more
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Loss of revenue from one mobile device inspired change might lead to new and creative ways to reach the hotel's bottom line because of another change
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Great article summarizing various elements a mobile device can be used for in a hotel. Mobile devices are becoming a priority in younger generations & are often used not just for phone calls, but also text messaging, web searching & games. It's no surprise they are now being used to check in at hotels, pay bills & order room service. Cell phones provide guests a unique customer service that is inexpensive, quick & simple to use. Using mobile devices as room keys is an example that will save the hotel money in not having to purchase thousands of room keys & having to deal with replacement cards for guests. There are several benefits to utilizing mobile devices in the hospitality industry, but there are also drawbacks. Guests may choose to play games on their phone or watch movies on their phone's screens instead of paying to watch a movie on the hotel's television or attending activities offered by staff. This reduces the face-to-face customer service that many hotels are recognized for. It may take away from the hotel's superior guest service if a request does not go through the mobile device or it malfunctions when a guest is trying to enter their room. Whether or not hotel managers like it, mobile devices are becoming popular among guests & should be implemented. - ...1 more comment...
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Great article, and it will be interesting to see how over time, the industry evolves to adapt mobile technology on property. While it creates opportunities for hotels and guests respectively it will also create opportunities for hackers and those who have malicious intent with the sensitive types of data. As soon as hotels figure out ways to make this work, hackers will figure out ways to crack the system. I think the industry would have to work with cell phone network providers as well as hardware providers to ensure that these devices and transactions can remain secure. -
This article discusses how technology is changing the experience you have while staying at a hotel, by making it much easier for the guest. The article specifically address 11 areas in which technology is changing the whole experience. First is a mobile wallet, which will make paying the bill a breeze, by wirelessly sending credit card information directly to the hotels computer. Next, how about using your smart phone as a room key, as well as using it as the in room phone, connecting you to the front desk anytime any place. Or using it to order room service, and having it delivered to you anywhere on the property by using your phones location services. Next the article discusses virtual concierge desk, which can be scattered around the property, making it easy to make dinner reservations without having to wait in line. And the last main points that are discussed are controlling the temperature, lighting, and in room entertainment from an app on your smart phone, letting you turn off and on lights from bed, and changing the temperature before you even get back to the room. And one day when you forget your smart phones power cord and think your taking a step back in time, because you cant use any of the new technology, no worries their will be one in the room. -
Mobile technology is constantly changing the way we do everything. Smart mobile devices dictate how we live our lives and how we travel. Here is a sampling of eleven items that may be drastically different in some hotels of the near future: 1. Currency 2. Hotel Room Keys 3. In-Room Phone 4. Concierge Desk 5. Room Service 6. Front Desk Attendant 7. Printed Hotel Promotional Material 8. Alarm Clocks 9. In-Room Entertainment 10. Thermostats, Light Switches and more 11. Power Cords
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Hotel Industry Trend: Mobile Proximity Marketing Gives Hoteliers and Their Advertisers ... - 3 views
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andexclusivity.
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Today, hotels and advertisers have a new tool to reach their guests after they check in: interaction via the guests’ mobile devices—only now, it won’t be by dialing a number or sending a text message.
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Proximity marketing is one of the most effective advertising tools to become available for hoteliers.
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Proximity marketing offers hoteliers capabilities that traditional advertising never could alone, which is why it is such an effective marketing for hoteliers.
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Proximity marketing provides a tool to reach guests beyond just traditional advertising campaigns by adding to existing digital signage and television advertising.
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Proximity marketing appeals to what guests want, offering hotels and advertisers increased customer engagement, interaction andexclusivity. By notifying guests of exclusive promotions hotels have to offer through their mobile phones, hotels and advertisers have a greater chance of customers responding to their advertisements, and therefore a greater ROI on their marketing spend.
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Changing technologies provide a new way for hotels to interact with guests.
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As hoteliers search for new marketing tools to increase interaction with their guests, and advertisers switch budgets from traditional advertising to newer, more interactive “new media”, it is clear that the future of hotel marketing is ready to evolve.
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With such an increase in the use of mobile devices, hotels and advertisers are now provided with an interactive and immediate way to connect and engage with their guests. Research shows that 98% of hotel guests turn on the TV within five minutes of entering their room. This means that within the first five minutes of checking in, hotels are provided with a captive audience that is primed for information and offers.
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By the end of 2011, 91% of Americans will own mobile phones, and Smartphone penetration will double.
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by using wireless Bluetooth® capabilities—95% of mobile phones, including Smartphones are Bluetooth-enabled – to reach guests via their mobile devices, hotels and their advertisers can now offer promotions to guests after check-in, directly onto their mobile phone.
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Research has shown that proximity marketing increases the response rate of traditional mobile marketing making it more effective: through mobile advertising, over 1.2 billion in digital coupons were issued in 2010 (over 41% growth) and response rates for mobile location-based couponing was 23-33 percent. By adding proximity marketing into the mix, hoteliers can encourage guests to react to an advertisement immediately, create repeat business, and in turn generate larger ROI for hotel advertisers.
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Increased interaction engages the customer in a hotels promotion.
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Proximity Marketing is the trend of the marketing sector of the hospitality industry. Based on the statistics, there is a great increase in using proximity marketing recent years. And there are some reasons why hotels choose to use this technology. First, it enables the hotel to reach potential customers and providing electronic forms of advertising. By notifying guests of exclusive promotions hotels have to offer through their mobile phones, hotels and advertisers have a greater chance of customers responding to their advertisements, and therefore a greater ROI on their marketing spend. Second, from the perspective of the hotel, it decrease the advertising cost in terms of decreasing labor cost. It is said that proximity marketing has a tremendous revenue-production potential, and more hotels are engaging in using proximity marketing. -
Proximity marketing is the localized wireless distribution of advertising content associated with a particular place. It is now becoming one of the most popular marketing tools in any industry especially in hospitality. Marketing people from hotel industry were looking for new marketing tools past few years. Instead of sending out promotion mails or emails, they need to have better ideas. What they realized is that wish an increase in the use of mobile devices, hotels can communicate and provide better service with guest cell phone. They also realized guests usually watch TV, while they are waiting to be C/I. So hotel is now providing offers while guests are in line. It is a Win-Win situation. The way to find communication is now the key of marketing. Proximity Marketing is a type of eMarketing that will help to communicate with guests with low cost. -
According to this article, it said that by the end of 2011, 91% of Americans owned mobile phones, and Smartphone penetration have been doubled. Obviously, it becomes a trend in hospitality industry nowadays that more and more people use smart phones and tablets. Based on wireless such as bluetooth, it allows hoteliers to interact with customers much easier and more convenient. Proximity marketing is one kind of eMarketing which is very popular in daily life. It is well known that better marketing brings better sales which of course increases revenues of companies. By sending guests nearby informations about promotions and discounts, hotels attract more guests than before. However, too much informations sent to guests will make them sucks and they have no choice to select what they really want. So in my opinion, I think it should be improved.
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Bluetooth Proximity Marketing - How can retailers benefit? | LinkedIn - 0 views
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Bluetooth Proximity Marketing is the latest marketing technique, but how can retailers apply and benefit from it?
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Bluetooth is a short-range wireless system found on most smartphones and tablets nowadays that transmits information and can receive information without wires. We use Bluetooth in our cars to call people without a headset or to send files to another device without a USB cable.
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Bluetooth Proximity marketing can have many applications, but can it be applied to the shopper experience and if so how can the retailer and consumer benefit? Within Bluetooth Proximity Marketing there are several types of applications.
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Bluetooth proximity marketing was the new and upcoming marketing technique back in 2014. As learned this week in class this kind of marketing is used to connect with potential and existing consumers. There are four different types of proximity marketing that should be considered: Internet enabled device (cell phone, tablet, etc) with GPS. WiFi device (cell phone, tablet, etc) within range of a transmitter Bluetooth device (cell phone, tablet, etc) being within range of a transmitter NFC enabled phone that can read a RFID chip on a product or media. The main one described in this article is Bluetooth. An example of Bluetooth proximity marketing would be a retailer adds a transmitter to a specific promotional spot, and the person with a Bluetooth enabled phone may receive a coupon for the products found at that promotional spot or a complimentary product. The target is to directly market the consumer, you can send coupons, engage the costumer, send relevant information, etc.
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PhoneSuite Introduces Innovative Voiceware VoIP Hotel Phone System - 0 views
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Voiceware by PhoneSuite is a server-based core that’s compatible with the latest full-featured SIP phones from a variety of manufacturers, yet still works with a hotel’s existing standard guestroom phones
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he system can be run on-property or “in the cloud,” and allows hoteliers to choose the features that make sense for their operation,
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Voiceware offers more functionality and an interface that’s easier to use than traditional hotel front desk consoles.
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PhoneSuite’s phone systems for economy to midscale properties integrate seamlessly with Property Management Systems and eliminate hours of training with an easy-to-use console
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This article discusses a new VoIP telephone solution for hotel properties of various sizes. The system works existing phones in hotel rooms can be run on or off the property. The system claims to be guest centric in that all services such as wake-up calls, preferred languages, group affiliation are tied to the guest account not a phone. Guess are even given the ability to access many features of the system on or off property. Administratively the system claims to be more functional and easier to use than traditional front desk consoles. if I was the operator I would consider this VoIP system when evaluating phone systems.what I find most attractive is that it to be run in the cloud and various modules can be added based upon the level of service I felt was necessary for my property.
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https://www.hospitalityupgrade.com/_magazine/magazine_Detail.asp/?ID=483 - 0 views
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The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.
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The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
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Cellular phones have become so widely used that some cell phone providers have had trouble keeping up with the demand
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With more guests carrying laptops than ever before and Internet business activity rapidly increasing, the guest must have the best connection available. HSIA also relieves the congestion on the PBX caused by modem calls.
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No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection.
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With technology advancing, hotels are putting their best effort to keep up with new ways of telecommunication. As mentioned in the article, the fax machine used to be the most popular way of telecommunication back in the day. Now hotels have been trying to figure out the best ways to gain guest to use their telecom infrastructure since the fax machine has become outdated. The problem is guest don't want spend a lot of money making a phone call so the hotels have had to create packages for guests to use the phone. They would include unlimited calls and high-speed internet for a certain amount a day which could attract some guest but not all. Guest don't find the need to use their phones because mostly everyone has a phone, tablet, or pocket computer. Hotels can catch the guest attention by the internet because none of these devices are no good without internet connection. Making packages with unlimited calls and high speed internet is a start to reeling in guest. It all comes down to what can the hotel offer in means of telecommunication that a guest's device cant. One concept they have is the land-line has much better connection and speed. Having that speed and connection is very important to a guest. It is going to take time and trial and error but there are always alternate ways to reel guest in to use their ways of telecommunication. -
This article discusses technology and how it can be upgraded for guest use. It also mentions how to appeal to guest because they may come with their own devices. It gives suggestions on service packages and bundles that can be given to aid their telecommunication.
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NFC mobile phones replace hotel room keys in Sweden - Express Hospitality - 0 views
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The goal of the pilot is to get feedback from guests and employees using NFC phones for a variety of services.
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The technology also increases security.
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experience gained
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four months.
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A decrease of smart cards will also have an environmental effect with less material used
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Hotel lock vendor SSA ABLOY launched a four-month pilot at the Clarion Hotel Stockholm. The program can allow hotel to send hotel room key directly to guests' mobile phones before arrival. With the mobile key, hotel guests can check-in and out using their mobile phones. In addition of increasing guest experience, mobile phone can also increase security, it allows hotel to revoked the key and reissue. At the same time, decreasing using of physical cards can save the environment.
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New telecommunications technologies for the restaurant and foodservice industry - 1 views
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The Automated Attendant is incredibly versatile, allowing callers to be answered by different greetings depending on the situation. If it’s after hours, your customers could hear something like, “Sorry, our restaurant is closed, but, if you leave a message we will get back to you shortly,” or if it’s during peak times, “Sorry, we are very busy attending at the moment but please leave a message at the tone.” If someone does happen to leave a message, the system can send a copy of the voice mail message out as a WAV file to your handheld.
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Simply put, the Automated Attendant, voice mail to email, line appearances, paging, and portable phones will all make it easier to answer the call, book the next reservation, and run your business.
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Telecommunication is a kind of trasmission and information. In old times, smoke signal or colorful flags were used as telecommunications. Nowadays, telecommunication involves use of electrical devices such like telephones and videos. I think there are lots of people among us working in restaurant right now. So I want to ask a question: Does it frequently happen that the phone rings when you are crazy with customers' orders? I am always struggling in such crazy situation which leads me to bad working mood. In this article, it mentioned telecommunication method that help servers in restaurant handle with phone calls in rush hours. Instead of voice message, Automated Attendant will send voice messages directly to managers' emails, which means not have to pick up the phone to hear voice mails. It really makes sense because sometimes servers even have no time to listen to the voice mails in phones, which will let restaurant miss some important dinner reservations. So as a server in restaurant, I do think telecommunication is helpful and significant.