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The partnership of AutoClerk, Inc., Technology At Work, and PhoneSuite is changing the approach to technology packages for hotels. This technology addresses the issues of solely-based cloud based solutions by additionally offering "premise-based property management solutions". Its application for property management and phone systems is most compelling. The software extends its use to smaller boutique hotels, B&Bs, and larger corporate hotels with its variety in package solutions. For international guests, the use of Interactive Voice Response allows for the use of their own native language, tailoring the hotel experience to the individual and group needs.

The three companies AutoClerk, Inc., Technology At Work and PhoneSuite. They provide complete techonology packages for hotels. The packages mainly include software, hardware, IP-based Private Branch Exchange phone system and network design. The package could use the same computer to run the hotel's Property Management system. It is able to offer could-based and premise-based property management solutions. The AutoClerk could interface to many standard systems, such as Internet reservations or restaurant Point-of-sale. The PhoneSuite developed a server-based hotel phone system called Voiceware. It coud run both administrative and guest room Session Initiation Protocol phones.It can be hosted "in the cloud" as a server.

This article discusses a new VoIP telephone solution for hotel properties of various sizes. The system works existing phones in hotel rooms can be run on or off the property. The system claims to be guest centric in that all services such as wake-up calls, preferred languages, group affiliation are tied to the guest account not a phone. Guess are even given the ability to access many features of the system on or off property. Administratively the system claims to be more functional and easier to use than traditional front desk consoles. if I was the operator I would consider this VoIP system when evaluating phone systems.what I find most attractive is that it to be run in the cloud and various modules can be added based upon the level of service I felt was necessary for my property.

Voice over Internet Protocol (VoIP) is a technology that is evolving in the hospitality industry. Trending in 2015 will be the use of hosted PBX services which will take the place of the stand alone on-premise system. By utilizing a hosted service businesses should see a cost savings from the freedom of maintenance on a system that is owned and operated by the hotel to the required staff that is needed to monitor the system on a daily basis. With the use of a hosted PBX the host company will be running analytical data and sharing the results with your company, a hosted setup will also be keeping up with technology without you incurring additional expenses of keeping your software updated in the ever changing technology field. This article goes on to talk about mobile integration which in my opinion, will need some tweaking right out of the starting gate. The trend talks about migrating our mobile phones and tablets as a replacement to the desk phone and room phone. This idea will make front desk staff more mobile, but I do see how it will also cause issues with employee abuse on personal calls acting like they are working and also with customers seeing an employee on the phone and automatically thinking the employee is on a personal call. There are still people out there that have not moved up with technology like the vast majority of the population, and they will be the first to complain loudly at the advances coming.