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Contents contributed and discussions participated by Chang Ren

Chang Ren

Starwood Hotels Accommodates HR Users With Global Reporting System | Information Builders - 2 views

  • WebFOCUS has let our users around the world access current information via the Web with accurate results and easy-to-use functionality
  • Having a consolidated reporting system and a single interface to manage HR data has increased our productivity at all levels
  • personnel information is extracted from SAP production data many times daily to refresh an Oracle data warehouse. WebFOCUS is used to generate custom reports from the Oracle data on demand.
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  • SAP delivered the capabilities Starwood lacked in its HR processes, but when it came to having comprehensive technology for company-wide reporting, the "vacancy" sign was still flashing.
  • Starwood also took advantage of Information Builders' education classes
  • a secure business intelligence environment that allows users to access selected reports based on their roles and security access rights to particular data. WebFOCUS also interfaces with Starwood's own data-level security via the company portal.
  • The WebFOCUS Managed Reporting environment made it easy to develop standard reports, set up domains for various properties and divisions, and manage the reporting infrastructure from a central location.
  • Additionally, through the dashboard, developers can set up a different interface for different people
  • WebFOCUS has become Starwood's standard reporting interface to display nearly all HR information.
  • Currently, four people manage the HR reporting activities for 750 properties in 80 countries. Based on its success in HR, Starwood is examining the possibility of expanding the use of WebFOCUS to other departments within the organization.
  • These technical and business attributes make WebFOCUS ideal for calculating occupancy percentages, booking rates, customer preferences, guest satisfaction levels, and a host of other factors.
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    With 110,000 employees in more than 750 properties, it has been a challenge for Starwood of making current data accessible to authorized users. So Starwood recently deployed Information Builders' WebFOCUS to augment their SAP suite of applications, and the results are accommodating HR professionals worldwide. This system boosts the productivity and reduce manual labor. The WebFOCUS Managed Reporting environment made it easy to develop standard reports, set up domains for various properties and divisions, and manage the reporting infrastructure from a central location. 
Chang Ren

Conference News - Presentation Solutions - Virtual Meeting Technology Helps Disabled Ve... - 0 views

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    virtual events provider ON24, which announced today that it has teamed up with Veteran Recruiting Services - the market leader in virtual career fairs for the military community - to host the first-ever virtual career fair for veterans with service-related disabilities. The career fair gives disabled veterans the opportunity to benefit from the advantages that virtual meetings offer, not the least of which is having equal access to the event, with no physical travel required.
Chang Ren

IHG launches online guest reviews and ratings for its hotel bands worldwide - Hospitali... - 0 views

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    IHG launched Guest Reviews and Ratings for each of its seven existing hotel brand websites in Chinese, English, German and Spanish. For customers, this service gives online customers the convenience of reading authentic customer feedback while bookend their stays. For hotels, this service can verify the guests who really stayed in IHG's hotels and gave an unbiased review for recent stay.  IHG is always at the forefront of online booking in this industry. it was the first hotel to introduce online booking system in 1995. In 2002 IHG pioneered Best Price Guaranteed. 
Chang Ren

Five tech tips to prevent employee theft | Hotel Management - 0 views

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    this article talks about five tech tips that help to prevent employee theft. for problem 1 taking money from the register, CCTV can help, but internet protocol cameras can bring more convenience and new features. For copying the company's digital asset, using cloud-based security services, company can monitor where its information has been removed. For stealing customer data, encrypting customer data can be vital in dealing with this problem. For pilfering products, RFID readers can help detect either up to 40 feet way or up to 300 feet away. For cheating on time sheets, biometric identification systems keep employees accountable for their time on the job and prevent "buddy punching," the practice of having colleagues clock their peers in and out.
Chang Ren

InterContinental Hotels Group launches Meetings Online with GroupMAX - Spice News: Spec... - 0 views

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    This article is about a new meeting system that IHG launched for meeting and events booking across 23 of its hotels in Australia and New Zealand.It can be used by any standard web browser or smartphone. It is also equipped to handle various unique business needs including multiple types of events and attendees as well as a wide range of booking methods, payment types, languages and currencies. * Online Hotel Booking: It can help to encourage more delegates to book within the block.  * Live Event Tracking: Meeting organisers can optimise their room block contracts.  * Automated Room Lists: it can secure - eliminating the risk associated with transferring private financial detail across email.  * Increased Pick-up: It will help to maximise event traction through automated email reminders which act as an early warning system for delegates and in turn, maximise block traction.  * Professional Email Marketing: hotels are able to leverage GroupMAX's integrated email marketing platform to create new service opportunities which can be communicated to delegates prior to arrival.
Chang Ren

Benchmark Powers Expansion with Centralized Accounting Platform :: Hotel News Resource - 0 views

  • Successful management comes from by-the-numbers decisions
  • Benchmark uses the Internet-enabled Profitvue enterprise back office system from Aptech Computer Systems to centralize property accounting.
  • The system is Internet-enabled, so the only back-office hardware our hotels need is a PC. The same is true for our front office systems. This is a great savings for our owners.”
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  • We can have the new property up and running quickly without the usual hardware and software installation, and staff training. This saves time and money, and we can turn the property around much faster.”
  • Benchmark’s cloud-based system enables the company to keep all guest data secure at its hosting center
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    Instead of introducing some new technology, this article is more like an advertisement. it does not introduce much information about this technology and it is not a news for us to know a cloud based PMS. But cloud based PMS is still not widely used in the industry, while Benchmark is one step ahead. Except the benefit of reduce hardware costs for investors, closed based accounting system also make it easier for its headquarter to protect corporate and guest data as well as maintain these data. With this benefit, corporate is able to monitor the operations of its hotels. 
Chang Ren

5 Profit Boosters Hidden in your Restaurant Point-of-Sale System | RestaurantNews.com - 0 views

  • Your POS software may have a customer database, that lets you find customers who haven’t visited recently or who love your Chicken Parmesan.  Your POS software may even have a built-in loyalty program, that encourages customers to identify themselves and lets you reward customers for purchases.
  • It may tie in to a marketing automation system, that helps you keep in touch with customers via e-mail, text message and social media.
  • Just pick 5 to start, set them up in your point-of-sale software, and count them on a weekly basis.  You’ll learn valuable information about your operation, and send an important signal that you are paying attention to food costs
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  • On-the-spot reports, graphs and alerts will let you know if your labor costs are meeting your goals.
  • Take some time on a quarterly basis to review your menu performance reports, update your food cost comparisons, and evaluate your couponing. Use the information your POS system has been gathering to help make informed decisions to improve your bottom line!
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    POS is quite widely used in the field, at least in some restaurant chains. But this article points it out that although many restaurants are using POS, they still underestimate how useful this system can be. So this article introduces five features that POS can have if managers integrate these into POS. All of these features introduced in this article can be summarized into one word, that is tracking!POS can help to keep a track customer information and their preference to build a customer loyalty; POS can track inventory without counting every item in storage; POS can track employee's working hours and give managers alarm; POS can even track the menu information to help managers to make judgements if the menu item are profitable.  It is an investment to have a POS and it is also a waste of using only part of POS features. 
Chang Ren

Online Hotel Management System Provider Announces New Travel Agency Distribution Service - 0 views

  • Online hotel management system provider Frontdesk Anywhere is developing a state of the art system that administers bookings for Expedia, Agoda and more than 130 international travel agents
  • The two-way system means that not only is the hotel up to speed on room availability, guests will not be mislead when making online bookings
  • When the new service is launched, the information needs to be updated just once and is sent to all the booking agents instantly.
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    Frontdesk Anywhere provides not only a common feature of sharing information with reservation system, but it makes a further step and integrate hotel management, reservation system with travel agents. Although the advantage that this article discussed include that customer will no longer be mislead and have accurate information. But actually, oversell happens all the time in hospitality industry. So it means more to hotel that hotels may save lots of labors as well as expenses to keep the information for travel agents updated. 
Chang Ren

New "ATM" takes old phones and gives back green | R&D Mag - 2 views

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    In the video we had about e-wastes, people cannot really know where their dumped devices would be and most of them are not really care about recycling. This new ATM can collect used devices directly from users and the company which is doing this is definitely certified by government which will follow the laws and recycle them. This machine eliminates the possible that people just dump the devices, because they will be motivated by the value of recycling;. This is not really a cutting edge technology, but the meaning of this is that it can increase the percentage of e-wastes recycling.
Chang Ren

The case for a new airline distribution model [INFOGRAPHIC] | Tnooz - 1 views

  • The GDSs charge the airlines for each ticket sold through their systems, with the average charge being in the $12 per ticket range.
  • Multiply that $12 by 600,000,000 tickets per year and you get about $7 billion dollars.
  • Clearly, the GDS companies are critical pieces of the travel supply chain and it is foolish to suggest they go away. However, it is also fair to advocate for use of lower cost technologies and modernized business models that can lower costs across the board, including for consumers at the proverbial ticket counter.
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    This GDS allows over 300 major airlines to get connected with thousands of points of Sale and this platform, consisted by only 3 major ticket distributors known as a GDS other than the airline website. Airlines are paying around $7 billion dollars per year for using GDSs. This is a huge amount and consumers have to pay this.  But at this moment, GDS is still needed as a neutral technology platform especially for small travel agencies.  
Chang Ren

InformationWeek - Cloud Computing - Microsoft vs. VMware: Who'll be private cloud king? - 0 views

  • VMware is preparing for a world of multivendor clouds where customers wish to move across environments with different workloads
  • As Microsoft builds out its Azure cloud data centers to work with Windows Server 2012 on premises, VMware is building out an ecosystem of public cloud suppliers that offer compatibility with its VMware workloads.
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    this article introduces the two mainly cloud computing platform, one is Windows Server 2012 from Microsoft, the other is VMworld 2012. As an industry giant, Microsoft wants to provide a platform for companies to be able to manage between different data centers. As a NO 1 OS provider, Microsoft can ensure the consistency between its products. On the other hand, VMware would like to provide multivendor clouds where customers wish to move across environments with different workloads. 
Chang Ren

NFC mobile phones replace hotel room keys in Sweden - Express Hospitality - 0 views

  • The goal of the pilot is to get feedback from guests and employees using NFC phones for a variety of services.
  • The technology also increases security.
  • experience gained
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  • four months.
  • A decrease of smart cards will also have an environmental effect with less material used
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    Hotel lock vendor SSA ABLOY launched a four-month pilot at the Clarion Hotel Stockholm. The program can allow hotel to send hotel room key directly to guests' mobile phones before arrival.  With the mobile key, hotel guests can check-in and out using their mobile phones.  In addition of increasing guest experience, mobile phone can also increase security, it allows hotel to revoked the key and reissue. At the same time, decreasing using of physical cards can save the environment. 
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