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Ryan Jove

Headline Story | equities.com - 0 views

www.equities.com/...headline-story

headline story equities technology hospitality Software Business tech solution

shared by Ryan Jove on 09 Oct 12 - No Cached
  • tw telecom CEO Keynotes COMPTEL PLUS Fall 2012 Convention & EXPO
  • called for the Federal Communications Commission (FCC) to embrace "smart, forward looking competitive telecom policy with price and service quality rules where incumbents have market power, regardless of technology used."
  • "The FCC should establish technology-neutral policies, a principle that is central to the Telecom Act of 1996 and competition policy,"
  • ...7 more annotations...
  • "The industry is moving from a physical infrastructure to a logical one. We're moving from circuits to services. Innovation is driving our success as a competitive indu
  • stry." 
  • Intelligent Network
  • Intelligent Network
  • "We as an industry must adapt to new technologies and capabilities as our customers adopt IT strategies for cloud services and solutions. And we must convince the FCC to update its competition rules to accommodate these changes.
  • "Competition drives innovation. Innovation grows the market,"
  • The company's fiber optic networks directly connect more than 16,300 buildings across the United States
  • Ryan Jove on 09 Oct 12
     
    This article outlines the discussion about whether the Federal Communications Commission (FCC) should change their policies that were enacted in the Telecom Act of 1966.  At the COMPTEL PLUS Fall 2012 Convention and EXPO, Larissa Herda, the Chairman, CEO, and President of tw telecom urged the FCC to adapt to the new competitive technologies.  She emphasizes the importance of change going forward and discusses the Intelligent Network as an example.  She calls for the adoption of new IT Strategies for cloud services and solutions.  Above all, this article discusses the convention as a platform for the discussion of change in the tech world.
mandalysha

CBRE: How hoteliers are controlling communications costs | Hotel Management - 0 views

www.hotelmanagement.net/...ntrolling-communications-costs

communications hotel management

shared by mandalysha on 20 Jan 23 - No Cached
  • A new report from CBRE analyzed the costs of phone and internet service within the information and telecommunications systems department of nearly 3,000 hotels
  • The report, which examines data from 2015 through 2019, found a significant upward trend in telecom-related expenditures.
  • the data also revealed a steep decline in revenue generation from charges for phone calls and internet access
  • ...10 more annotations...
  • From 2015 through 2019, total operating expenses increased at a compound average annual growth rate of 2.2 percent at the properties in the study
  • During this same period, the hotels’ cost for telecom service increased at a CAGR of 9.7 percent
  • As part of efficient cost control, organizations within the industry are undergoing IT audits
  • the cost of internet service increased at an average annual pace of 16.1 percent
  • The 9.7 percent combined CAGR for telecommunications cost is more than three times the CAGR for any other individual hotel department cost during the same five-year period
  • Telecom costs increased the most in the upper-midscale (CAGR 21.5 percent) and upscale (CAGR 13.9 percent) chain scales
  • Individually, the cost of phone service rose by a CAGR of 5.7 percent
  • organizations are upgrading certain technologies
  • consolidating telecom vendors across portfolios
  • Owners may be able to upgrade a Dedicated Internet Access to current market pricing—saving 20 percent in the process—while improving the speed capabilities by 200 to 300 percent
  • mandalysha on 20 Jan 23
     
    A report from CBRE analyzed the costs of phone and internet services within the information and telecommunications systems department of nearly 3000 hotels. There is an upward trend in telecom-related expenditures with a decline in revenue generation from phone call charges and internet access. Three ways to control these costs are undergoing IT audits, consolidating vendors across portfolios, and upgrading technologies.
Hanlu Hu

Hospitality industry can benefit from upgraded telecom tech | Subsidium Technologies - 0 views

www.subsidiumtech.com/...fit-from-upgraded-telecom-tech

hospitality telecom tech

shared by Hanlu Hu on 26 May 12 - No Cached
  • Businesses in the travel industry are often required to connect, collaborate and communicate with other entities all over the globe. Companies within that sector that specialize in hospitality services need to have particularly efficient telecommunication processes if they want to vie for an elite position among their competitors. Outdated telephony and collaborative platforms can be unreliable, and for businesses that provide a service that depends on optimum customer satisfaction, poor accessibility can make the company appear to be unprofessional.
  • Maestro PMS is a cloud-based hosted storage and backup system that businesses can integrate to replace their old physical, in-house servers
  • Businesses that are looking to improve their own telecommunication systems should first contact a professional technology consulting agency before beginning their implementation planning process. With their evaluation and unbiased advice, decision makers can rest assured that they are investing in the best possible solution for their company.
  • Hyeyoung Jang on 26 May 12
     
    In this article talk about hospitality industry has to upgrade to make more benefit for making more profit than now. There is more telecommunication technical solution that is able to hospitality telecommunication problem entities. Notrhwind, the inventor of the PMS software system in hospitality industry since 1987. Northwind offers PMS (Property Management System) in hotel software. Maestro PMS is a storage and backup system based on the cloud computing system and replace from their old data to in hotel server. Tim Belcher assitant general manger of Legacy Hotel and Conferences, one of the telecommunication companies, said that the problem of the telecommunication system could replace duties of their IT staff since maintain and resolve problems with storage provider. Business that are looking to improve their own telecommunication system, the company should contact a professional technology consulting agency before set up the implementation planning process.
  • Xue Yan on 07 Sep 12
     
    More and more companies in hospitality industry are focusing on telecommunication, for telecommunication system could help them better manage the company and enhance customer service. Before choosing the right system, companies have to consult a professional company and conduct lots of development and research work. Then they can find a right one for the company. A right telecommunication solution, like PMS in the article, could help reduce cost and time, as well as providing great customer service.
  • Hanlu Hu on 26 Jan 13
     
    This article is indicating that hospitality industry can benefit from upgraded telecommunication technology and hospitality serviced need to have particularly efficient telecommunication process if they want achieve success among their competitors.  A new system is introduced in this article: Maestro PMS. It is a cloud-based hosted storage and backup system that business can integrate their old physical, in-house servers. And the system backups and upgrades in secure network operation hosting facility, which could let operators focus their attention on guest service and revenue generating activities. This article also suggest that if company looking to improve their own telecom systems, it is better to contact a professional technology consulting agency before beginning implementation planning process.
Chris Cardoso

Hotel Telecommunications Strategies - 6 views

www.hotel-online.com/...Mar03_Telecommunications.html

shared by Chris Cardoso on 28 Jan 12 - No Cached
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. 
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis.
  • ...18 more annotations...
  • Given the hotel’s advantage in quality over the guest’s portable devices, the proper packaging of services will lure even the most avid self-contained guest back to using the hotel’s telecom services.
  • Hotels are unable to compete on price with devices that the guest has brought with him.  What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services   Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis .
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Theoretically, the self-contained guest needs no hotel telecommunications services .  
  • Theoretically, the self-contained guest needs no hotel telecommunications services
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • The early 1980s marked the beginning of an era of profitable hotel telephone departments.  The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.  Guests had little choice back then but to use the guestroom phone and grumble about the cost. This era has come to an end.  With few exceptions, most hotels have seen between a 15 percent and 25 percent drop in telephone revenues over the last five years.  The main reason for this decrease is guest choice.  The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax . A fax machine in the guestroom was considered a premium amenity for many years.  With the Internet explosion, however, the machines have seen less use.
  • weiwei lu on 28 Jan 12
     
    No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.
  • ...6 more comments...
  • Qianlin Wang on 04 Sep 12
     
    Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility.
  • Shuqiong Huang on 05 Sep 12
     
    This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century.
  • rebecca Bonet on 08 Sep 12
     
    This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay.
  • Paige Hanna on 09 Sep 12
     
    This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the
  • Ling Xiang on 24 Jan 13
     
    The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure.
  • Karin Goodine on 26 Jan 13
     
    This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides.
  • Yawen Zheng on 26 Jan 13
     
    In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that.
  • Chris Cardoso on 15 Sep 13
     
    With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.
ypere044

Hotel guests spend more on telecom; 38% rise in past two years - USATODAY.com - 0 views

travel.usatoday.com/...1

hotel telecom Hospitality revenue

shared by ypere044 on 22 Jan 13 - No Cached
  • The way travelers communicate on the road has changed dramatically over the years, and these changes become evident when analyzing the revenue earned by U.S. hotels from their guests for use of telecommunication devices and services. In lodging industry parlance, "telecommunications revenue" includes monies received from the guest use of hotel room phones, fax machines, and internet connections.According to our research, telecommunications revenue at the average U.S. hotel in PKF's annual Trends in the Hotel Industry survey sample has declined by 79% since 2000.
  • Internet fees help drive growth in telecom revenue
  • Tiered Internet pricing: Here to stay?
  • ...1 more annotation...
  • to tell us about the state of the industry's telecommunications revenue stream - a stream that includes Internet fees.
  • Dandan Mao on 22 Jan 13
     
    "The way travelers communicate on the road has changed dramatically over the years, and these changes become evident when analyzing the revenue earned by U.S. hotels from their guests for use of telecommunication devices and services. In lodging industry parlance, "telecommunications revenue" includes monies received from the guest use of hotel room phones, fax machines, and internet connections."
  • Siyu Ma on 25 Jan 13
     
    This year, travelers are on track to pay U.S. hotels an estimated $1.95 billion in fees and surcharges - an amount that includes unpopular Internet charges. With this in mind, Hotel Check-In asked Robert Mandelbaum, the Atlanta-based director of information services for PKF Hospitality Research, to tell us about the state of the industry's telecommunications revenue stream - a stream that includes Internet fees.
  • ypere044 on 21 May 14
     
    Over the years, with technological and telecommunication advances the way we communication while on the road or on vacation has changed. I remember going on vacation as a child and being able to call my grandma from our hotel room once a day because we didn't want to spend too much money on calling back home or getting a voicemail from family members calling while we weren't in the hotel room. Over the years, this has changed dramatically. Now I can go on vacation and call, text, send emails, pictures, and videos to all my contacts with the use of my cell phone or with the use of my laptop in a WiFi area. This article gives insight on the revenue provided by telecommunications as told by Robert Mandelbaum a director of information services. He tells us that internet fees help with the growth of telecom revenue, as use of in room phones has decreased. This is just one way that the changes in technology have affected the industry. In this case, telecommunication advances have had a negative effect on the revenue in telecommunications but its only a matter of time until something new comes around and attempts to restore profit production. 
Jiaqi Xu

How to Generate Revenue with Hotel Call Accounting Software - 2 views

ezinearticles.com/?How-to-Generate-Revenue-with-Hotel-Call-Accounting-Software&id=94261

hotel technology

shared by Jiaqi Xu on 07 Feb 12 - No Cached
  • Jingyi Wen on 07 Feb 12
     
    Billing software is important for the hotel. It can helps the hotel account for telephone charges, Internet usage, equipment fees, surcharges and taxes in real time. With the declining of the telecom revenue the new call accounting modules should adapt to new market competition. Some of the hotel adjusting room rate to balance the telecom revenue lost. Even though the use of the telecom is declining, proper use hotel call accounting system can still bring profit. The accounting system can provide traffic reports identify grade of service, peak calling hours, and the number of trunks the hotel should have to run telecom smoothly. The calling accounting report can show where guests are calling. It is easy for hotel find its target market and negotiate better tariff plans. The call accounting system can make fewer mistakes than the night auditor. All calls are being record with the help of calling accounting system. Hotel should update the critical information in calling accounting system monthly and all the properties use the same tariff table and follow the same guidelines. In this way hotel can avoid inaccurate billing and lost revenue.
  • ...2 more comments...
  • Carl Miller on 09 Feb 12
     
    This is an interesting article as hotels have to adjust from guests using the room telephones and hotel internet to using their cell phones and mobile networks. Hotels do need to compensate for that loss in revenue but it is hard to charge much for internet service when guests can go down the block to Starbucks and get it for free. With these changes, it makes it even more important to hotels' bottom lines to have the right call accounting system in place making sure they don't miss out on any collectible monies. Good article Jingyi.
  • Fei Qi on 02 Mar 12
     
    This article is about how to generate revenue from the hotel call accounting system. Travelers involve the business travelers and family travelers all need to keep in touch with others. Therefore, it is important for sophisticated hotel billing software to account for telephone charges, Internet usage, and equipment fees. Sometimes your telephone charges could account for a larger cost than the room rate. The article also compared the old call accounting system and the new ones. Old call accounting system would generally been left in the back room logging long distance call records from a PBX serial port. Nowadays, hotel managers become creative in using new call accounting modules or more appropriately a communication management system .Properly utilization of a hotel call accounting system can help hotel generate high profits. Proactive hotel properties use call accounting reports to determine calling patterns that show where guests are calling. These statistics help the hotel target marketing and negotiate better tariff plans. As hotel provides more communication facilities, the communication management system will be required to account for hotel cell phones, calls made with authorization codes, internet service, hand held devices and other guest amenities.
  • Jiaqi Xu on 02 Mar 12
     
    Hotel call accounting software or hotel accounting software in short is a system records telephonic activity, translates it into relevant data and arranges it in reports, graphs, charts etc for analysis. In the hospitality industry, the call accounting software plays an important role as an interface between the hotel management/staff and the customers. Call accounting products allow hotels/motels to bill guests for all phone calls that the property will have to pay for, recovering costs.Managers can also detect phone misuse or abuse, optimize phone system performance, allocate telecom costs by department or extension, set special rates for VIP guests, and decrease billing errors.
  • Wei Ding on 03 Mar 12
     
    Using accounting system to generate revenue for hotel is a great way. Today, revenue management is strong relay on those more accounting system. Properly use accounting system can support hotel generate more profits. Also, proactive hotel properties use call accounting reports to determine calling patterns that show where guests are calling. All these data help the hotel target marketing and negotiate better tariff plans.
kjeewan

Controlling Telecommunication Costs | CBRE Hotels - 0 views

www.cbrehotels.com/...olling-telecommunication-costs

shared by kjeewan on 30 Aug 22 - No Cached
  • Although telecom accounts for a small percentage of expenses, data during 2015 through 2019 revealed a significant upward trend in telecom related expenditures.  At the same time, the data also revealed a steep decline in revenue generation from charges for phone calls and internet access.
  • To manage costs more efficiently, organizations within the industry are undergoing IT audits and consolidating telecom vendors across portfolios.  At the same time, competitive organizations are recognizing the need to upgrade certain technologies.
  •  The emphasis of connectivity within the hotel industry is unquestionably going to grow in the coming years, ultimately placing headwinds on balance sheets.  Owners and operators across all segments of the industry are tasked with better managing and creating efficiencies with their property portfolios.  Additionally, as portfolios become larger through acquisition across the globe, being able to limit disruption and deploy the best technology becomes even more important.
  • kjeewan on 30 Aug 22
     
    There is a significant increasing cost of phone and internet service in hotels. In order to survive this changing landscape organizations are undergoing IT audits, consolidating telecom vendors and upgrading certain technologies. Another concern would be to limit disruptions in service.
Shiyuan Peng

Wi-Fi firm looks to hotels, universities - 0 views

usa.chinadaily.com.cn/...content_15707820.htm

hotels universities hospitality Technology

shared by Shiyuan Peng on 05 Sep 12 - No Cached
  • The United States wireless network provider Meru Networks Inc is eyeing the Chinese market with the company expecting its revenues in the Asia-Pacific region to double in the next two to three years.
  • The country's thriving hospitality industry and higher education institutes will be the biggest customers for Meru
  • China has been one of the fastest developing markets for Meru because of increasing demand despite slowing gross domestic product growth
  • ...7 more annotations...
  • Meru is hoping the next-generation of Wi-Fi products will boost sales in China
  • China's education industry could be a safe place to find profits.
  • Meanwhile, the rapid-growing hospitality industry in China is likely to become another gold mine for Wi-Fi providers.
  • The number of five-star hotels in the country hit 651 in January and there are another 500-plus luxury hotels waiting to open
  • The association estimated that the nation's five-star hotels could exceed 1,000 by 2015.
  • Chinese telecommunications carriers have been able to develop their own third-generation telecom standards. Overseas communication network providers seem to have trouble adapting to the different industry standards.
  • The company is trying to team up with China's telecom carriers to better develop the market.
  • Shiyuan Peng on 05 Sep 12
     
    Because of increasing demand, China has been one of the fastest developing markets for Meru--an American wireless network provider. The company expects that its revenues in the Asia-Pacific region will double in the next two to three years. The company thinks that China's education industry could be a safe place to find profits and the rapid-growing hospitality industry in China is likely to become another gold mine. It is estimated that China's five-star hotels could exceed 1000 by 2015. However, China has a habit of adopting its own communication standards so that overseas communication network providers seem to have trouble adapting to the different industry standards. Therefore, Meru has reached a decision to cooperate with China's telecom carriers to better develop the market.
Carolina Villa

Hotel industry looks forward to a new telecoms era - Sandals CEO says 'Greater service ... - 0 views

www.bahamaislandsinfo.com/index.php

hotel industry telecoms

shared by Carolina Villa on 27 Jan 12 - No Cached
  • Adam Stewart, CEO of the award-winning Sandals Resorts International, today gave top marks to LIME, the Caribbean division of Cable & Wireless Communications.
  • "The hospitality industry expects and deserves the best in communication services - our guests look forward to communicating back home to share their experiences and demand speed, reliability and stability," said Mr. Stewart.
  • Other businesses in the Caribbean that have dealt with LIME immediately congratulated The Bahamas on the choice of company.
  • ...3 more annotations...
  • I expect to see LIME do great things for BTC and especially for the hospitality industry in The Bahamas and believe they have the right track record for the job."
  • Executive Vice President of the Bahamas Hotel Association Frank Comito said the hotel industry welcomed improvements in telecommunications. "Affordable, reliable internet and phone service is essential to our industry’s competitiveness, and our ability to generate business and service our customers," said Comito.
  • "On the business side, it underpins our financial transactions and our communications with buyers and suppliers. Our customers, whether they are travelling on business or pleasure, expect to stay connected at a reasonable price. It’s no longer an option, it's required to be competitive," he added. BTC is one of the last government-owned telecom monopolies in the world.
  • Carolina Villa on 27 Jan 12
     
    The CEO of the award-winning Sandals Resorts International gave top marks to LIME, the Caribbean division of Cable & Wireless Communications. He remarks the importance of having the best in communication services in the hospitality industry. The executive Vice President of the Bahamas Hotel Association also welcomed the hotel industry improvements in telecommunications.
anonymous

Telecommunications Equipment for the Hospitality Industry - 3 views

www.business.com/...t-for-the-hospitality-industry

telecommunications hospitality software

shared by anonymous on 09 Sep 17 - No Cached
  • In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority
  • Purchase hospitality telecommunications equipment that meets your needs and is easy to use Before purchasing your in-room telecommunications equipment
  • Use the proper lodging telecommunications equipment to provide for a wide range of Internet demands Some guests may only wish to stay connected with friends and family via email. Others may have a job dependent on reliable and data rich communications with their home base.
  • ...2 more annotations...
  • Choose a hotel telecommunications equipment supplier offering a secure and reliable messaging system A good hospitality messaging system covers a wide range of services to guests, such as voicemail, wake up calls, and general information messages
  • Determining appropriate telecom equipment for the hotel industry is becoming more and more complex. There are many companies focused on providing telecommunications equipment for the hospitality industry, however you must first determine the best equipment to fit your needs.
  • ruchit0622 on 09 Sep 17
     
    The article describes about the importance of telecommunication in the hotel industry. It also mentions the importance of choosing the right equipment, so the guest is connected to their friends and family. It also provide us an information that it is necessary to have an appropriate vendor so there is no problem once the equipment is installed in the properties. The equipment should also provide a wide range of network which would support all of its guest staying in the hotel.
  • lin081989 on 29 Aug 18
     
    Telecommunication has become the forefront in the hospitality industry, and it is a increasingly a vital priority for customers. Whether guests travel for business or pleasure, they always want to stay connected to their family and friends. In order for the hotel industry to choose the right telecom equipment that will fit the customers needs but also the hotels needs, they need to the following; effective and user-friendly telecom equipment, reliable and secure messaging software, and ample but dependable internet access. Hotel guests want the ability to feel right at home or right and their workplace when they are staying on hotel property, so having the best equipment available to a guest not only in their hotel room but also in other areas, such as library, conference room, pool area, restaurant, or even a bar. The guest wants to feel like they are handling their work business with no software or network interruptions, no matter what area in the hotel they decide to work from. With technology being such a top priority in the hospitality industry or any industry for that matter, ensuring customer satisfaction and repeated business, will anticipate a clients needs.Most importantly, before purchasing your in-room telecommunications equipment, it's best to have a good idea of your current and future telecommunication needs. Telecom equipment for the hospitality industry includes a variety of options. The most cost-effective approach is to acquire equipment with only the options you need or foresee a forthcoming need for.
  • tgood006 on 07 Jun 19
     
    Telecommunication is becoming more important in hotels in general. Choosing all the right equipment and stuff is great but if you dont have a great network to run all this equipment to allow your guess to telecommute. This will allow meeting planner to coordinate events for those not able to travel to meeting and still get the necessary information from the conference there colleagues are attending. It be very interesting to see where this will go.
bbalthaser

U.S. Hotels - Controlling Telecommunications Costs - By Robert Mandelbaum and Michael K... - 0 views

www.htrends.com/trends-detail-sid-116427.html

telecom hospitality cost Technology solution hotel

shared by bbalthaser on 16 Jan 23 - No Cached
  • Telecom costs increased at a greater pace than total operating costs across all chain scale categories except luxury hotels.
  • undergoing IT audits and consolidating telecom vendors across portfolios
  • upgrade certain technologies
  • ...2 more annotations...
  • an IT audit and evaluation.  This is designed to detail an organization’s current technology landscape, how it performs and what additional needs exist.
  • Additionally, as portfolios become larger through acquisition across the globe, being able to limit disruption and deploy the best technology becomes even more important.
  • bbalthaser on 16 Jan 23
     
    Expenses relating to telecommunications in the hospitality industry have seen an increase despite a decline in returns for products offered to guests like fees for phone calls and internet. The article explains the rising costs and how operators can control costs regarding telecommunications. "Between 2015 and 2019 telecommunications costs went up faster than operating costs across the board." One reason was due to the complimentary phone and internet offered at some properties. IT Audits, consolidation of telecom providers, and technology upgrades are three ways organizations can manage costs. IT audits involve looking at an organization's current tech plan and its performance. What does it need beyond what it has? Then consolidating the vendors used. Controlling costs especially when technology is changing will benefit owners and operators as it helps them "limit disruption and use the best tech".
  • bbalthaser on 16 Jan 23
     
    Coming from a culinary background controlling costs is everything especially when it comes to food. In tech, it's way more than just what the customer sees or eats. I think IT audits would be a must nowadays in the hospitality sector as it provides a clear view of what is being utilized and a road map to where we can go and how we can skim the fat to make a better product for management and customers. I suppose consolidating tech would be like using one provider for a variety of tech solutions or software that includes many BOH applications in one place. That would be handy to have and management effectiveness would increase as you wouldn't need to educate employees on multiple platforms.
liz649

Taking Control of Telecom to Improve Guest Engagement & Experiences | Hospitality Techn... - 0 views

hospitalitytech.com/e-guest-engagement-experiences

shared by liz649 on 16 Jan 22 - No Cached
  • The Be Your Own Carrier Model allows businesses to take control of their telecom by letting them deploy the specific services they want to offer to their customers. Whereas the Bring Your Own Carrier model lets IT leaders choose the carrier they want to power their communications platforms.
  • In addition, BYOC models can help them build a loyal base of customers and generate positive reviews.
  • cdamo003 on 16 Jan 22
     
    The (BYOC) or Bring your own carrier telecom option talked about in this article that a lot of hotels are adapting seems to be a great way to bring additional customer service to your guests. This allows the hotel to customize technology to what the guest likes and needs.
Mohan Song

Telecommunications Equipment for the Hospitality Industry - Business Guides & Articles ... - 1 views

www.business.com/...the-hospitality-industry-12825

technology hotel hospitality

shared by Mohan Song on 03 Sep 12 - No Cached
  • In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority. Whether your main focus is family vacations or business trips, your guests want to stay connected. To ensure customer satisfaction and repeat business, you must anticipate their needs.
  • To encompass the telecommunications desires of most guests you will need to provide the following: Effective and user-friendly telecom equipment for the hotel industry Reliable and secure messaging software Ample and dependable Internet access
  • for the hotel industry is becoming more and more complex. There are many companies focused on providing telecommunications equipment for the hospitality industry, however you must first determine the best equipment to
  • ...1 more annotation...
  • you must anticipate their needs.Determining appropriate telecom equipment for the hotel industry is becoming more and more complex. There are many companies focused on providing telecommunications equipment for the hospitality industry, however you must first determine the best equipment to fit your needs. To encompass the telecommunications desires of most guests you will need to provide the following: Effective and user-friendly telecom equipment
  • martha villamizar on 03 Sep 12
     
    To ensure customer satisfaction and repeat business, it is very important that the hospitality industry determine what type of telecommunication equipment is going to optimize their guest experience. Our guests want to stay connected, either they are on vacation or in a business trip. Before installing telecommunication equipments in a hotel room, it is a good idea to know what type of customers your business handles. They could be a family on vacation or professionals on a business trip. There are a lot of companies that offer telecomunications equipments for this industry, and base on customer satisfaccion , the hotel industry needs to fit customer needs....
  • Jenna Rashbaum on 04 Sep 12
     
    This article definitely explains all of the uses that will benefit the guests in hotels. The first thing that it mentions is choosing a telecommunications equipment that meets all of the needs of the organization and is easy to use. This to me is the most important aspect because if you choose equipment that does not suit all of your companies needs it is not efficient at all to the company because you may then have to end up purchasing other equipment and spending more money in the long run. Choosing telecommunications equipment that is secure and has a reliable messaging system is also important because guests may need to relay messages to someone as well as employees may need to relay messages to one another. If the system is not reliable there is always a chance that messages will not be delivered to the proper person or in the proper time frame causing problems. If you can find a system that has all of these features in one it is definitely the best option for your organization. This is a great article because it talks about all of these issues which we may not realize exist.
  • Mohan Song on 25 Jan 13
     
    Optimize your guests' experience with hotel telecommunications equipment In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority. Whether your main focus is family vacations or business trips, your guests want to stay connected.
alibaba0512

Online privacy: Difference Engine: Nobbling the internet | The Economist - 1 views

www.economist.com/...online-privacy

ITU Telecommunication Internet Privacy

shared by alibaba0512 on 26 Jan 13 - No Cached
  • The congressional measure, approved overwhelmingly by the Senate Judiciary Committee on November 29th, would require criminal investigators to obtain a search warrant from a judge before being able to coerce internet service providers (ISPs) to hand over a person’s e-mail.
  • Cheap storage, wholesale access to the internet, powerful mobile phones and ubiquitous social networking have dramatically increased the amount of private data kept online.
  • As a consequence, the international telecoms treaty that emerged focused on how telephone traffic flows across borders, the rules governing the quality of service and the means operators could adopt to bill one another for facilitating international calls.
  • ...2 more annotations...
  • The main objective of the conference in Dubai is to broaden the definition of “telecommunications” to include the internet—in the name of bridging the digital divide and bringing the full benefits of the web to the poor of the world.
  • In ITU jargon, the current treaty relates only to “recognised operating agencies”—in other words, conventional telecoms operators. The ITU wants to change that to simply “operating agencies”. Were that to happen, not only would Google, Facebook and other website operators fall under the ITU’s jurisdiction, but so too would all government and business networks. It seems the stakes really are as high as the ITU’s critics have long maintained.
  • alibaba0512 on 26 Jan 13
     
    The international regulation for Internet can change whole industry even whole world. Due to the prevalence of internet, the regulation of telecommunication can play an important role for the field.  However, like normal privacy, internet privacy can be treated as the same way. Nowadays, only after getting a warrant from a judge can a police coerce internet service providers (ISPs) to hand over a person's email. 
Jing Huang

Wrap-up: Software, Telecom, and Recovery - HBS Working Knowledge - 0 views

hbswk.hbs.edu/2783.html

software telecom

shared by Jing Huang on 24 Jan 13 - No Cached
  • Venture capital firms ask themselves tough questions these days.
  • Among them: how can they dig out of the dot-com collapse? How should they invest going forward? How should the leader of a firm strike the right note for the future? And is it a field that graduating MBAs should aspire to enter?
  • The software industry has been heavily over-invested in for the last few years, according to panelists at the session "Can Software Recapture Investors' Interest?"
  • ...2 more annotations...
  • The new thinking is to avoid huge packaged platform suites and focus on spot applications for blocking hackers and preventing online invasion. There is a trend to invest in application and infrastructure hardware, said John G. Simon, a partner at General Catalyst. An opportunity exists, he said, for add-ons and plug-ins that ride on top of ERP systems. "People want to get things in digital form."
  • The best VCs are managing investments the same way in both areas. "We're helping them stay alive during a horrible economic downturn so they can last on a minimum amount of capital during a period in which their top line is not going to grow very much," said Kevin Maroni, of Spectrum Equity Investors. "We're waiting for the cycle to return."
  • Jing Huang on 24 Jan 13
     
    Venture capital firms ask themselves tough questions these days. Among them: how can they dig out of the dot-com collapse? How should they invest going forward? How should the leader of a firm strike the right note for the future? And is it a field that graduating MBAs should aspire to enter? According to experts at the conference session titled "From Bubble to Recession: The Current State of the Venture Capital Industry," none of the answers are simple, but a sense of perspective remains one highly valuable commodity. According to Walter Kuemmerle, a Harvard Business School professor who served as panel moderator, the money flow in venture capital may have been down 51 percent in 2001 compared to 2000, but the sum total was still greater than the previous eighteen or so years combined.
Avril Emmanuel

Future of Hotel Call Accounting by Jessie Warner - 1 views

www.evancarmichael.com/...-of-Hotel-Call-Accounting.html

shared by Avril Emmanuel on 05 Mar 12 - No Cached
  • Call accounting has been around for decades to track, manage and bill or allocate phone calls. By the mid-1980s, call accounting was a necessary and very profitable tool for almost all hotels/motels. Some properties made thousands of dollars each month with call accounting
  • Call accounting products allow hotels/motels to bill guests for all phone calls that the property will have to pay for, recovering costs (plus fair mark-ups and/or surcharges for amortized equipment/service costs, profits, etc., too, if desired)
  • Managers can also detect phone misuse or abuse, optimize phone system performance, allocate telecom costs by department or extension, set special rates for VIP guests, and decrease billing errors
  • ...2 more annotations...
  • is there a role – and a future - for hospitality call accounting? Do hotels/motels still need call accounting systems? The answer to these questions is a profound YES and YES!
  • Hospitality call accounting has a bright future
  • Gyujin Chae on 05 Mar 12
     
    What hotel call accounting does is to track, manage, and bill or allocate phone calls made by guests or employees. It has played a critical role in the lodging industry for decades. By the mid-1980s, call accounting was a very profitable source for most of hotels/motels because it generated thousands of dollars each month. However, hotel call accounting has been less important due to the presence of cell phones, decrease in long distance rates. At this point, hoteliers may wonder if they really need call accounting systems. The author emphasizes that hotel call accounting is still important and beneficial for hotels/motels in many ways: billing hotel guests for all phone calls, detecting phone misuse or abuse, decreasing billing errors, etc. Mostly, revenues from call accounting alone can cover the costs for phone equipment and service, so hotels do not take any risk. The author also stresses that call accounting has a bright future. Even though the importance of call accounting has decreased, hotels still need a way to track and bill phone calls to guests and departments as PMS and phone systems get more advanced, as Internet and VoIP are used more and more.
  • Avril Emmanuel on 20 May 12
     
                      This article talks about the importance of call accounting in hotels. Call Accounting is a hotel's ability to track and analyze the phone calls made from its grounds.                   Call Accounting is a software that is still a necessity even though it no longer makes as much money as it used to. Warner says, "Now that cell phones are everywhere and long distance rates have significantly decreased, call accounting does not allow properties to bring in nearly as much revenue as before. For many hotels/motels, call accounting has been forced to take a back seat in their organization."       Call Accounting shouldn't be eliminated simply because the ROI is less. Tracking where a 911 call originated and providing quality customer service is more important than money. If you provide proper customer service, the money will come.          In another article on Ezine articles, Warner said, "Without a call accounting system, hotel managers do not have the information needed to quickly resolve guest concerns and may be confronted with headaches and disgruntled customers. However, by using a call accounting system, managers can have the added security and peace of mind that they have the information needed to help their guests and to understand, manage, improve, and control telephone activities."                  
Ruoxi Wang

http://www.hospitalityupgrade.com/_files/File_Articles/Spr03-Telecom.pdf - 0 views

www.hospitalityupgrade.com/...Spr03-Telecom.pdf

hospitality telecommunication internet cellphone guests

shared by Ruoxi Wang on 11 Sep 13 - No Cached
  • Ruoxi Wang on 11 Sep 13
     
    The PDF can not be highlighted. Here is the summary. This article described the development of telecommunication skill in the hotel industry. It compared the telecommunication with the past communication skill. It told us what the telecommunication skill can bring to the industry, especially to the customers of this industry. At last, according to the development of the technology and the customers' need, hotels should come up with new plan of the service.
natalieemmanuel

Mobile payments go beyond mainstream » Telecoms.com - 0 views

www.telecoms.com/...-payments-go-beyond-mainstream

shared by natalieemmanuel on 04 Sep 14 - No Cached
  • For the end user, having the ability to conduct payments on mobile is extremely convenient. For businesses and financial institutions, the convenience and security of mobile payments can bring new revenue sources via e-commerce, and enhance customer loyalty through programs that leverage consumers’ mobile data
  • The hospitality industry has been quick to embrace mobile payment technology as operators seek industry-tailored mobile solutions that improve efficiency, boost profitability and increase guest satisfaction. Case in point: Gaylord Hotels’  poolside ordering and payment uses an iPod Touch, featuring mobile POS software and an attachment that allows the server to scan, collect payment and print a receipt from anywhere, so guests never have to leave their cabana
  • The future of mobile payments offers unrivalled opportunity for businesses, but ensuring its security is vital to maintain consumers’ trust. End users expect secure access to services from any device. With application security growing increasingly threatened, fraud prevention in this area is top priority. Ultimately, non-intrusive clientless verification of fraud activity helps both businesses and consumers
  • natalieemmanuel on 04 Sep 14
     
    The growing trend of using mobile payment technology could lead to many opportunities for businesses and consumers alike. The hospitality industry is looking towards mobile payments as a way to make transactions more efficient and profitable for both the business and their customers. Hotels such as the Gaylord Hotel are now using mobile payment methods poolside. By using an iPod Touch, the hotel staff is able to collect payment and even print a receipt from their mobile POS system. This option to use the mobile payment system is a great convenience for their guests as they don't even have to leave their poolside cabana. Not only are hotels starting to use this technology to collect payments but major retailers have also begun to use this technology as well. Retailers such as Target and Walmart have teamed with Merchant Customer Exchange to develop an app that allows their customers to pay for their goods by using their smartphone at the store's register. With this growing technology also comes some concern of security. Businesses are being urged to consider the importance of fraud protection as they begin to use mobile payment. If businesses choose to use a mobile payment app or POS they must follow the proper procedures to ensure the security of their software. The benefits of this growing technology could be great for both businesses and their customers.
sbaut010

chrome-extension://pnhplgjpclknigjpccbcnmicgcieojbh/reader.html - 0 views

www.hospitalityupgrade.com/...n-Hotel-Telecommunications.asp

hospitality software technology Module 2

shared by sbaut010 on 15 Jan 20 - No Cached
  • Divestiture (the birth of the need for PBXs) was as far before the year 2000 as we are now past it and still hoteliers install dial tone as the main staple to their communication plan. Hotel telephony needs to become a communication platform addressing multiple service and marketing touch points on various devices – hotel provided and guest owned.
  • Divestiture (the birth of the need for PBXs) was as far before the year 2000 as we are now past it and still hoteliers install dial tone as the main staple to their communication plan. Hotel telephony needs to become a communication platform addressing multiple service and marketing touch points on various devices – hotel provided and guest owned.
    • sbaut010
      sbaut010 on 15 Jan 20
       
      I had not thought of PBX as outdated until I read this. PBX systems and operators have been so iconic within the hospitality industry, for the last few decades, that it is kind of hard to think about the industry as a whole without them... That being said, I think we can all agree that hotels are ready to ditch this antiquated telecommunications tool, and customer service would be better for it. As great as it is to listen to smooth jazz while you wait for a representative or leave your voicemail after the tone, it would be even better to use any other platform as means of contact with the company. Automated responses and announcements could be sent immediately to the guest and employees throughout an internet based system; no more pesky phone lines.
  • Spoiler alert: As an industry we’ve waited so long to get out of PBXs that a single hotel communication platform, is really no longer feasible.
    • sbaut010
      sbaut010 on 15 Jan 20
       
      Ain't that the truth.
  • ...4 more annotations...
  • It will communicate with the guest at the moment of their need just like a friend would.
    • sbaut010
      sbaut010 on 15 Jan 20
       
      Too cool!
  • Can you imagine your sales staff calling guests in their rooms to inform them of a discounted room rate on their next visit, or to tell them that the special in the restaurant tonight is lasagna? Hoteliers use the guestroom phone less than guests do. If, arguably, 98 percent of all SMS messages received are read, and 90 percent of them are read within the first three minutes of receipt, why are we still spending money on an antiquated, dial tone-generating device in the guestroom?
    • sbaut010
      sbaut010 on 15 Jan 20
       
      So true
  • We need to move straight on to having hotel companies plug into enterprisewide, preferably global, telecom platforms which have hotel feature sets included. Today’s headlines all center on personalization, guest life cycles and guest experience. None of the stories include hotel phone systems. Why not? Because a premise-based phone system is about as capable as a first grader in college, and hosted systems today aren’t much more mature.
    • sbaut010
      sbaut010 on 15 Jan 20
       
      Unfortunately hosted telecom systems are not quite there yet when it comes to the technology, but we are not so far away from systems like these from working either. AI has made significant leaps in the past few years and I believe that in the next five years or so this could be an industry norm.
    • sbaut010
      sbaut010 on 06 Feb 20
       
      This article talks about the struggles of old PBX systems with a hint of comical relief. It also emphasizes how old PBX systems are not going to be present in the future of the industy. Phone lines are limiting our power to interact with guests through other media.
Frances Mesa

Should Your Hotel be Considering an LEED Certification? | Hospitality Technology - 0 views

hospitalitytechnology.wordpress.com/...sidering-an-leed-certification

hospitality; leed Green enviroment solution

shared by Frances Mesa on 14 Jun 13 - No Cached
  • Today, guests around the world are extremely conscious about the kind of hotels they live and holiday in. They constantly need to be reassured that the hotel they are staying at is environmentally friendly and so, gone are the days when ‘environmental consciousness’ was just a fad
  • What is LEED Leadership in Energy and Environmental Design (LEED) is an internationally recognized Green Building Rating System and measures how efficiently a building or hotel property performs across a relevant set of metrics like energy savings, water efficiency, CO2 emission reduction, improved indoor environment quality as well as use of natural resources in construction and their impacts.
  • LEED is the most widely recognized form of green building certification in the world, and for a hotel that wants to establish a prominent competitive advantage, it is a must.
  • ...3 more annotations...
  • The LEED website says, LEED promotes a holistic approach to sustainability by recognizing performance in five key areas of human and environmental health, namely, sustainable site development, water savings, energy efficiency, materials selection, and indoor environmental quality.
  • An LEED certification has numerous advantages. Initially it may seem that the hotel needs to invest in putting in place compliance related technology and processes, but in the long run these solutions reduce hotels expenditure, be it through reduced energy consumption, water consumption, use of recycled products which are cost effective etc.
  • Hotels, from luxury, to chains to standalone properties are now exploring the option of an LEED certification. The advantage of this certification is that it is recognized by guests and the media, internationally and this allows a property to attract guests who are environmentally conscious. It also allows hotels to display their thought leadership and commitment to the environment while also reducing costs internally.
  • Frances Mesa on 14 Jun 13
     
    LEED certification for hotels. "You do not need to be a five start hotel or a large resort before considering an LEED certification. What you need is INITIATIVE!
  • Frances Mesa on 14 Jun 13
     
    In this article it talks about the new LEED certificate and what is it and why should hotel consider this certification. Government is starting to react to the environmental problems in the world and are starting to do something to reduce the carbon footprint. They are doing this by starting the LEED certificate for hotel buildings. Hotels right now have the option to stay as they are or to comply by the LEED certificate regulations, but in the future all the hotel buildings will have to comply with the regulations that the LEED certificate demands. Hotels are being pushed to change their ways in doing things from their regular way of electricity to their waste so they can help with our environment. the "LEED certificate is issued by the US Green Building Council, an independent, non-profit, third-party rating system." They have even created four levels of LEED certification: certificate, silver, gold and platinum. The LEED certification has various benefits some of them are: lower operation costs, increased property value and healthier and safer environments for occupants. Furthermore, some of the things hotels can do to be comply with the LEED regulations are: switching from evening to daytime office cleaning, installing motion sensors in all restrooms, telecom and electrical closets and adopting zero garbage or solid waste management.
  • tbarn012 on 16 Jun 13
     
    I enjoyed this article. It would be very impressive to see all hotels complying with the LEED. It's not only about the amenities when your choosing where to stay, it's also about are they conscious of the environment. I definitely expect the five start hotel to be environmental friendly.
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