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We accepted driverless trains very easily – London’s DLR, for example, has been trundling around without drivers since 1987. Driverless cars we’ve been more sceptical about, but seem to have made peace with their inevitability (aids for human drivers like lane assist are pretty much standard in every new car). But if either of those concepts blows your mind and/or has you feeling a little uneasy in the pant department, just wait until you board a pilotless aeroplane! That’ll feel completely fine, right? But it will almost certainly happen – it kind of does now, to an extent

The Vdara Hotel & Spa in Las Vegas uses two robot ‘butlers’ to deliver room service. This Chinese company claims to have created an AI receptionist. Even hotel mega-giants Hilton experimented with a Watson-powered robot concierge called Connie

an omnipresent army of artificially intelligent travel agents who can find the perfect holiday for you, powered by deep learning and a vast collective knowledge of everything travel-related except what it feels like to get sunburnt

Hotel room check-in and access via smart phone

iRiS Software Systems has a Guest Valet concierge application for both tablets and smart phones. The sommelier, bar and menu applications allow guests to order from a visually stimulating tablet-based menu.

GlobalVCard – GlobalVCard allows you to make secure online payments with a single or multi-use unique credit card number. You create the “card” virtually and a digital image of the card on your smart phone is presented for payment.

In the hospitality industry, "Near Field Communications" (NFC) now has an even more secure network that assists the utilization of total hotel security, individual room monitoring for the HVAC system, more bedside controls for lights, electronic drapes, monitoring who is at the door, fire and smoke security, excessive electrical usage, all centrally monitored by management and the individual guest, from network controlled smart devices that we all carry. Imagine a typical hotel (which already exists today). Your smart device is already registered with the hotel or hotel chain. You walk into the front door of the hotel and there are sensors by the entrance/exit. You press the hotel's "app" that is on your mobile device, you have now checked into the hotel, without going to the front desk. The hotel's system sends your smart device an arrival confirmation along your new room number. When you reach your room, the app opens the door using NFC. Look ma, no keys needed. The door security device registers your arrival time along with the device's ID info. In the meantime, the HVAC system now sets the temperature of your assigned room to the temperature from your profile. Housekeeping and the concierge are notified.

is how it will drive the business and generate more revenue

Take the example of the GoSLSHotel-using guest who always orders Dom Pérignon for the room on arrival. "After five days, maybe you send a bottle of Dom to the room before they even get there," Chao said.

There's a direct correlation between how much an app is promoted and how much it is used.

Conrad Hotels and Resorts said it has added a new and intuitive Conrad Meetings function to the award-winning Conrad Concierge mobile app.

Conrad Meetings functionality within the brand's mobile app now provides a direct line to the in-house event manager from the initial inquiry through the hotel's delivery, such as adjusting the temperature of the room, refreshing catering, or requesting meeting room technology support.

Conrad Hotels and Resorts is a global luxury brand consisting of 23 properties across five continents. It is part of Hilton Worldwide, a leading global hospitality company.

ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to

ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to

ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to

The personalisation is a key. Exploit solutions, smart applications to build individualized rooms that adapt to the needs of the customers. Thanks to artificial intelligence technology plus databases, you can do that easily. Not only can you create guests’ profiles to remember their likes/dislikes and preferences, but also you can improve your service by providing a better experience

Digital keys ensure hassle-free and more secure entry and exit for your guests – every digital key generated is unique and completely non-reusable

Using the special hotel applications, AR/VR technologies, your guests can discover their options before even booking.

The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years.

The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years.

cut costs

The hotel industry may be rooted in old-fashioned hospitality, but it’s also constantly breaking new ground with its technological innovations.

And as new technology emerges it gives flight to new guest expectations,

That reason is the wow effect it has on the viewer. It’s also the reason why hotels are starting to use drone photography to capture dazzling images of their hotels from dizzying new heights to captivate guests online.

ChatGPT (which stands for Generative Pre-trained Transformer) is a free artificial intelligence chatbot that has incredibly human-like communication skills (and a fee-based premium version in development)

Microsoft is reportedly considering a $10 billion investment in ChatGPT owner Open AI according to multiple media outlets.

Because of this, tech companies are seeing value in data-driven personalization solutions and ChatGPT fills that need. It can help save companies time and money to allocate resources to solve more complex and specific problems.  

using artificial intelligence for hotels is “not just a matter of gaining a competitive advantage; it’s imperative in order to stay in business.

“94% (of C-level executives) reported that artificial intelligence would ‘substantially transform’ their companies within five years

49% of survey respondents say that the hotel industry ranks right in the middle at a grade of “C” for artificial intelligence implementation

main benefit is a reduction in maintenance cost and increased flexibility, and who can keep up with their customers' changing technology needs will see the benefits to their future business, Harris believes. 

cloud technology had made operations easier and more profitable for the hotelier

“Imagine a world where you can use your hotel room television to place your room service order, book a local tour, stream a movie from your Netflix account, and download a document to be printed at the front desk,”

“This is the future hotel experience at Hyatt.”

“The consumer appetite for new and fun in-room technologies has been far outpacing what most hotels offer.

More than 100,000 users have experienced the app to select wine and food pairings. In the initial project, a Personal Sommelier was delivered on an iPad that can help consumers expertly explore wine and food pairings even before they dine at a restaurant. The results were positive for large brands and independent operators alike.

Promotion through the Apple App Store – more than 2 billion apps are downloaded every month, making a mobile app strategy more important than an Internet advertising strategy. Uptown gives mid and high tier brands superior access to this exploding distribution channel.   Cloud based back-end which enables world-wide seamless updates of new brands and content.

3. Enable location-based services and information. A 2014 Ipsos study commissioned by Google showed that 88% of people make local searches on smartphones, while 61% want mobile search results customized to their immediate location. Location-specific offers, driving directions and maps, and localized search results all play a role here. For example, if a person searches “Olive Garden” on mobile, chances are excellent that they are looking for a local restaurant. The brand can win more sales when it ensures that its local stores are in the mobile search results. The quickest way to do this is to buy search terms including location, i.e. “Olive Garden Birmingham AL.” Over the long run, you can boost your local SEO by claiming each location in Google and Bing, and then driving citations and ratings from users. 4. Help people avoid lines. Mobile check-in helps hotels, airlines and car services improve guest satisfaction. The Center for Generational Kinetics conducted a study that found that 40% of millennials prefer purely online customer service, supporting the overall trend that they prefer self-service experiences offered via mobile instead of in person. I recently had a four-day hotel experience in which I checked in, checked out, made requests and ordered room service, all via mobile and without speaking to anyone. It was simply an experiment for me, but self-service is the preferred way of doing business for many. 5. Offer local insight and options. Innovative travel companies now replicate concierge services through their apps. Hotel and airline apps sometimes offer local area guides and activity booking tools. These tools make travel experiences richer and boost loyalty. For example, my team and I recently stayed in a hotel in Philadelphia. We arrived after 10 p.m. and wanted a good nearby restaurant that was serving at that hour. After a few clicks, we had a reservation and walking directions.

the cloud could be a way for hospitality businesses to improve the uses and reduce the cost of operating a premises-wide phone system.

cloud VoIP solutions, this would allow a hotel to improve its guest room phone services without buying expensive new technology.

could also open up new customized options for guests, such as easier access to valet and food services, or even sell ad space in its phone system

Sceptre Hospitality Resources, the hospitality industry's foremost top line revenue enhancement service provider, announced today their "voice services will be powered by Thing5 LLC", the leading provider of telecommunications and reservation services to the hospitality industry

They have a long track record of helping hospitality clients achieve consistent sales revenue growth.

"Thing5 is a managed telecommunications technology leader built on the strategy of offering comprehensive, Communication-as-a-Service (CaaS) and BPO Solutions for the Hospitality and Travel Industries"