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Jennifer Koren

Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

hospitality.cvent.com/...f-with-increased-group-revenue

IT Technology Hotels Hospitality

shared by Jennifer Koren on 18 Jul 12 - No Cached
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  • Mengchao Li on 18 Jul 12
     
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
  • ...9 more comments...
  • Irine Wallace on 17 Sep 12
     
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  • Irine Wallace on 17 Sep 12
     
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  • yuzhu li on 24 Oct 12
     
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  • Qike Chu on 25 Oct 12
     
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  • Michael Anthony on 26 Oct 12
     
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  • Ting Li on 26 Oct 12
     
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  • LU DENG on 26 Oct 12
     
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  • Yaping Li on 27 Oct 12
     
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  • TIAN LIU on 06 Mar 13
     
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • Xueling Wang on 07 Mar 13
     
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  • Jennifer Koren on 24 Oct 13
     
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
jblan183

Hotel Concierge Software. What it is and why your hotel needs it. - 1 views

www.triparound.com/hotel-concierge-software

concierge Tech POS software

shared by jblan183 on 02 Nov 21 - No Cached
  • While room booking has been highly modernized, the same can’t be said for the activities and services offered by the hotel.  Experiences such as spa, tours, and excursions play a vital role in the guest’s overall experience. Modern travelers like Millenials want to dive deep into the culture of the location they are visiting and experience it at its fullest. Even a great hotel room and good service are no longer enough.
    • jblan183
      jblan183 on 02 Nov 21
       
      Since most Millennial parents, according to triparound.com, work remotely, they have become more adventurous compared to prior generations, being able to work while they vacation as well as make enough of a living to afford more adventurous excursions over traditional hotel stays at the Marriott International hotels.
  • By having all activity bookings in one organized, online platform concierge teams and hotel staff can enjoy a much better collaboration. All knowledge and bookings are shared through the software.
  • A big part of the concierge’s role is the development of meaningful relationships with the hotel’s guests in order to better understand their needs, enhance their experience, and delight them.Unfortunately, due to inefficient activity booking methods, concierges often lack the time needed to do that. With a hotel concierge software, all activity bookings can be done with a click of a button (literally) , and thus they have more time to come closer to your customers, assess their needs, and emphasize on the personal touch. 
    • jblan183
      jblan183 on 02 Nov 21
       
      As mentioned below by Remy Merckx, Global VP of Digital from the Radisson Hotel Group, technology is "an accelerator to get in touch with the customer," increasing the nymber of potential interactions and improving the personalization capabilities during traditional touchpoints like check-in or at the concierge desk.
  • ...1 more annotation...
  • What is a hotel concierge software?In brief, a hotel concierge software is a digital platform that allows the efficient organization of daily operations, planning, collaboration, and booking of experiences for concierges.In other words, it empowers concierge teams toHave better collaborationReduce downtimeMonitor the performance of your hotel’s experiencesMake bookings without the need for physical presence by the guest
Paige Wuensch

Novotel Virtual Concierge Ups Guest Satisfaction Levels - 0 views

www.hotelnewsresource.com/Guest_Satisfaction_Levels.html

concierge guest technology hospitality hotel green tech travel

shared by Paige Wuensch on 09 Jul 13 - No Cached
  • Virtual
  • One month after the first phase of a global virtual concierge roll-out, Novotel has noted significant increases in guests’ satisfaction levels. Accor’s midscale brand also reports high levels of adoption across all target demographics. Comments made by guests on social media sites have also been very complimentary.
  • staff
  • ...1 more annotation...
  • “This solution is powerful and our customers love it. The system is very fluid and flexible in particular for content updates. With this new, simple and intuitive technology, Novotel reflects its commitment to provide guests with an ever more innovative hotel experience.
  • Paige Wuensch on 09 Jul 13
     
    This article is based on Novotel Hotels. The company has launched The Virtual Concierge last month in June 2013. I picked this article because I have never heard of a virtual option of using a Concierge before. The Virtual Concierge is located on a screen availble for guest use in the lobby of the hotel. "Guests can use it to browse through information about the brand and the hotel. They can also obtain recommendations on places of interest near the hotel (restaurants, museums, etc.); practical information such as the weather forecast and flight information, and a host of other innovative services including sending virtual postcards." The hotel has even introduced free mobile applications for smartphones that will allow guests to access the virtual concierge's services from anywhere! "The service is unanimously approved by everyone who has used it! " I could definitely see virtual concierges making a strong addition to hotels around the world. Unfortunately I predict it will eliminate several jobs in the market, as it eliminates a key position to hotel staffing.  
Camila Calcines

Hotel Denit introduces first virtual concierge in Barcelona - 0 views

www.traveldailynews.com/...denit-introduces-first-virtual

hotel concierge barcelona mobile future tourism hospitality tablet smartphone

shared by Camila Calcines on 30 May 13 - No Cached
  • exclusive, groundbreaking project in the hotel sector: Petit Denit, the new virtual concierge
  • hotel reception to create a small tourist guide tailored to each guest.
  • Each receipt printed generates its own URL, giving the guest online access to the information forever.
  • ...4 more annotations...
  • The design of each receipt/guide is practical, original and can be adapted to mobile devices and tablets
  • Petit Denit virtual concierge service as many times as they want
  • has more than 200 references
  • adapting it to the hotel sector for the first time in our country.
  • Camila Calcines on 30 May 13
     
    This article spotlights this new virtual concierge system that is used in the hotel sector. The Petit Denit virtual concierge service is located in the hotel reception and was initially an application used for the home and now was adapted to the hotel sector for the first time in Barcelona. The Petit Denit "allows the hotel reception to create a small tourist guide tailored to each guest." This a fast system that allows the hotel to print instantly a customized guide for each guest on all the tourist attractions in the city. I think this saves time and money for the hotel because you have a small machine doing the work of an individual. When the staff is busy, this allows the Petit Denit to do all the work and satisfy guests staying at the hotel. In addition, it's practical because the design can be adapted to mobile devices and tablets since we live in a world that is very technologically advanced and everyone is always on their smart devices. Finally, it's important that the hotel sector stays on top of every technological advance because there is a lot of competition.
klint005

HNN - Hotel technology trends to keep an eye on in 2018 - 1 views

www.hotelnewsnow.com/...ends-to-keep-an-eye-on-in-2018

IT hotel Hospitality tech mobile

shared by klint005 on 09 May 18 - No Cached
  • In-room technology upgrades
  • Virtual reality
  • obots
  • ...4 more annotations...
  • Personalized experiences/smart rooms/Internet of Things
  • Mobile connections/payments
  • Virtual concierge
  • n addition to maximizing guest experiences, advances in technology both increase hotel revenue while decreasing other expenses, and as a result, the hospitality industry is investing in a number of technology based upgrades.
  • bradbachew on 09 May 18
     
    Hotels are stepping up the amount of tech on their properties as guests want the comforts of home, during their stay. Below are 6 trends to look at in 2018. 1. Virtual Concierge- App technology is allowing guests to access anything from local dining to concert tickets, and directions etc. from the comfort of their own phones without having to make a phone-call or walk to the concierge desk. 2. Mobile Connection/ Payment- Check in/ out, room keys are all done from app tech. 3. Personalized experiences/smart rooms/Internet of Things- Guests now have the ability to control the temp, humidity, lighting, blinds; do basically anything they fancy from their rooms. 4. In-room technology upgrades - WiFi improvements allowing technology to stream seamlessly while you are staying on the property 5. Virtual reality- VR tech is new to the mass market and hotels are not letting it slip by. Hotels are allowing guests to basically take a vacation to another location, from the comfort of the bedroom. 6. Robots- Robots are now being used in place of front office staff, in room dining, maintenance, to create a more private and efficient service.
  • mrueda on 28 Sep 18
     
    This article discusses how hotel technology trends are growing and experiencing a very high demand. Technology is ever shaping and modeling new paths for better guest experiences and streamline hotel operations. In an already very competitive market, hotel operators are always looking for new ways to enhance their on-site operations and guest experiences. Some of the latest trends include virtual concierge, mobile connections and payments, personalized experiences, smart rooms and robots. There are always advancements in-room technology upgrades such as guest access to Wi-Fi since smartphones, tablets and laptops have become a must for travelers. It is such as exciting time to be apart of the hospitality industry, whether it's as an employee or guest.
  • klint005 on 18 Oct 18
     
    A lot of new trends with IT have emerged within the year of 2018 so far which include: Virtual concierge - Saving guests the time to physically go down to a concierge desk and wait to talk to someone is key with online 24-hour concierge service Mobile connections/payments - Mobile check-ins Personalized experiences/smart rooms/Internet of Things - Using apps to control room temperature, lighting, etc In-room technology upgrades - Introducing smart TVs and all-access wifi Virtue Reality - 360-degree videos of hotel properties are now a thing. Offering guests the opportunity to see where they'll be staying is a huge advantage Robots - The Henn-na Hotel in Japan is ran by robots all throughout the property and this phenomenon is expanding to other hospitality establishments.
aquin206

6 Technology Trends Redefining the Hospitality Industry - 2 views

www.entrepreneur.com/...423654

technology hospitality

shared by aquin206 on 10 Jan 23 - No Cached
  • Travelers now prefer self-service over waiting to be served
  • online planning and booking
  • ontactless check-in and
  • ...22 more annotations...
  • Incorporating technology into day-to-day operations is essential to minimize human error, maximize service efficiency and improve the guest experience.
    • aquin206
      aquin206 on 10 Jan 23
       
      Companies must evolve in the world of technology in order to meet customer demands. In effect of the Covid-19 pandemic, travelers now prefer self-service such as contactless check in. The incorporation of this technology, minimizes huma error and maximizes efficiency.
  • Companies must move quickly to meet evolving demands or risk missing the boat.
  • 24/7 digital concierge.
  • Gamification of travel planning
    • aquin206
      aquin206 on 10 Jan 23
       
      By using game like templates in their websites, travel companies are able to capitalize on human motivation. When customers able to get rewards, brand awareness, customer loyalty, and revenue are improved
  • As people contemplate their next getaway, hospitality companies can leverage gamification — using game design elements in non-game contexts — to turn travel planning from a chore into a guilty pleasure.
  • companies can capitalize on human motivation.
  • Beyond novelty, using gamification for online advertising is proven to boost data driving, customer loyalty, brand awareness, user-generated content, online engagement and revenue.
  • Virtual reality tours
    • aquin206
      aquin206 on 10 Jan 23
       
      Virtual reality tours help travelers to enjoy their future destination before they arrive. They also help with brand experience as they create mental imagery and presence.
  • Through the use of VR (virtual reality), companies can now give first-person digital tours of their space to future guests.
  • VR increases the elaboration of mental imagery and presence, leading to better brand experience,
  • Going contactless
    • aquin206
      aquin206 on 10 Jan 23
       
      Contactless check in, mobile keys, and digital payments all increased by 66 percent due to the pandemic. This however, is here to stay as this decreases staff dependency.
  • The adoption of contactless technology like self-check-in, in-room technology, mobile keys and digital payments, increased by 66 percent during the pandemic
  • many hospitality companies transitioned to contactless check-in/out to reduce staff dependency.
  • Chatbot as a digital concierge
    • aquin206
      aquin206 on 10 Jan 23
       
      Chatbot is a simple way to meet guest demands 24/7. With FAQ, guests can get an answer to their question in a matter of seconds at any time of the day without needing to leave their room.
  • Hoteliers are scrambling to meet 24/7 guest demands. With fewer staff, chatbots are shifting from luxury to necessity.
  • This means a 24/7 ability to engage users, answer their questions and fulfill their requests.
  • IoT for room control and customization
    • aquin206
      aquin206 on 10 Jan 23
       
      IoT allows guests to have a home away from home by personalizing their rooms by changing the color of the lights, temperature, etc.
  • Location-based services
    • aquin206
      aquin206 on 10 Jan 23
       
      With location based services, travelers are able to find activities and amenities wherever they are staying. This can offer more intuitive local recommendations without needing staff assistance.
  • IoT technology allows guests to personalize room settings like room temperature and lighting.
  • By seeing a guest's location via their smartphone, hospitality companies can offer more intuitive local recommendations. Without needing staff assistance, guests can instantly access local information, such as the nearest grocery store or the best pub in town.
  • Hospitality tech revolution predictions
  • he hospitality industry cannot expect a return to normal.
  • aquin206 on 10 Jan 23
     
    This article focuses on six trends that are redefining the hospitality industry. These trends are; gamification of travel planning, virtual reality tours, going contactless, chatbot as digital concierge, IoT for room control, and location-based services. Companies must evolve in the world of technology in order to meet customer demands. In effect of the Covid-19 pandemic, travelers now prefer self-service such as contactless check in. The incorporation of this technology, minimizes huma error and maximizes efficiency. Gamification of travel planning: By using game like templates in their websites, travel companies are able to capitalize on human motivation. When customers able to get rewards, brand awareness, customer loyalty, and revenue are improved. Virtual Reality Tours: Virtual reality tours help travelers to enjoy their future destination before they arrive. They also help with brand experience as they create mental imagery and presence. Going Contactless: Contactless check in, mobile keys, and digital payments all increased by 66 percent due to the pandemic. This however, is here to stay as this decreases staff dependency. Chatbot as a Digital Concierge: Chatbot is a simple way to meet guest demands 24/7. With FAQ, guests can get an answer to their question in a matter of seconds at any time of the day without needing to leave their room. IoT for Room Control and Customization: IoT allows guests to have a home away from home by personalizing their rooms by changing the color of the lights, temperature, etc. Location-Based Services: With location based services, travelers are able to find activities and amenities wherever they are staying. This can offer more intuitive local recommendations without needing staff assistance.
  • shineal on 14 Jan 23
     
    Hello Alejandra. I really enjoyed reading this article, thank you for sharing! Although I am a germaphobe, and number three (Going contactless) appealed to me on a certain level, the points that stood out to me the most were; number two (Virtual reality tours) and number four (Chatbot as a digital concierge). I am one of the individuals who check reviews of places before I make a reservation but taking the virtual reality tour would give me more assurance of the property because individuals have different expectations and standards so what may be appropriate for them, may not be for me. The Chatbot as a digital concierge is quite convenient for both guests and hotels, hence it will ensure a more comfortable and relaxing stay.
Sasha Bravo

The Future of the Hotel Industry and Social Media - 0 views

mashable.com/...hotel-industry-social-media

shared by Sasha Bravo on 28 Mar 13 - No Cached
  • Unlike many modern industries, most of what a hotel does needs to happen offline. It's hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with customers using social media.
  • Here are six ways that social media could make that impact on the hotel industry.
  • A concierge with a Twitter feed could be a powerful thing. Instead of making a single stop at the concierge desk to collect brochures, guests could ask questions before they get to the hotel, from their rooms, or while they're out exploring.
  • ...7 more annotations...
  • f mobile geolocation features alert a hotel that you are in the building, it creates the opportunity for them to pitch relevant services. Perhaps when you arrive, for instance, management will encourage you to come down to the bar and enjoy a complimentary cocktail.
  • Interacting with customers using Facebook and Twitter can improve customer service. The idea of personalized customer service was also possible with a telephone number. But it's vastly easier with social media.
  • This strategy has successfully recovered previously dissatisfied customers. It also gives Marriott the ability to solve problems for customers as they arise.
  • About two years ago, Wolf asked Marriott's online network what they wanted from their social media interaction with the hotel brands. "I figured the last thing they wanted were deals, that they just wanted to engage," Wolf says. "And they said, no, they wanted deals.”
  • Fairmont and Omni Hotels & Resorts are two examples of chains that tweet or Facebook last-minute special offers in hopes of unloading their unbooked inventory.
  • Social media can make it easier for both large brands and small independent hotels to tell their stories. In the case of large brands, hotels have the opportunity to highlight individual properties. Potential Hilton guests, for instance, can check out videos of each Caribbean hotel on YouTube.
  • Smaller companies can use social media to reach their customers without a national advertising budget. Many hotels use Twitter, for instance, to communicate promotions and remind customers what they're about.
  • Sasha Bravo on 28 Mar 13
     
    this article is very interesting, going over the future of hospitality and social media. It goes over 6 major changes they believe are affecting hospitality directly. The one that i found interesting is the use of twitter as a concierge as well as a method to improve costumer service. I never thought about the ability to use this technology as a concierge with the ability to have access to hotel services!
danikafox

Hotels Working On Concierge App For Check-in Via Smartphones | The Economic Times - 0 views

www.hospitalitynet.org/...4065287.html

hotels smartphones concierge app

shared by danikafox on 15 May 14 - No Cached
  • Come 2015, guests arriving at the Aloft and W Hotels will be able to bypass the traditional check-in desk and enter their rooms using their smartphone as the room key.
  • Much like Starwood, other top hotel brands are also looking for ways to shorten queues at the front desk by offering quick check-in, check-out and concierge facility through the smartphones of their guests.
  • The Concierge App allows guests to manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wake-up calls and more.
  • danikafox on 15 May 14
     
    Essentially this article breaks down the evolution of a mobile concierge that is to come in the future of the hotel industry. It is noted that Starwood Hotels has been implementing a system in two of their boutique brands that will allow guests to check-in to a room using a keyless entry system through their smartphones. This type of technology would provide a seamless check-in process and open the door to eliminating a "front desk" all together. The article goes on to explain that Marriott has already implemented a system similar to this in some their properties that allows certain guests to check-in through their mobile app and collect their keys from a designated mobile check-in desk. The use technology and applications has become the "new norm" and as technology continues to evolve the hospitality industry will be on the forefront of its utilization.
rnobl005

Exclusive: Condé Nast Launches New Event Management Software-With a Twist - 0 views

www.bizbash.com/...35253

shared by rnobl005 on 15 Jul 18 - No Cached
  • Exclusive: Condé Nast Launches New Event Management Software—With a Twist
    • rnobl005
      rnobl005 on 15 Jul 18
       
      Conde Nast is a mass media company publishing well known magazines such as Vogue and Conde Nast Traveler. Over the past few years their brands have incorporated more and more events into their repertoire, so I wasn't surprised when I came across this article a few months back. In 2017 they acquired an event concierge platform called Ribyt which has evolved into Concierge.com. Not only is it a guest management software system - it also gives users access to a team of hospitality professionals who can handle project management, staffing, web design, and branding details. I was in the event industry for 5 years prior to starting the graduate program at FIU so I am always excited to see how tech and the events world intersect. I think this software is really innovative and believe it can be a great resource for meeting planners.
  • An expansion of event concierge platform Ribyt—which Condé Nast acquired in March 2017—Concierge.com promises to offer “software with a service.”
  • Translation: In addition to online registration and guest management, users will have full access to a team of seasoned event and hospitality experts.
  • ...5 more annotations...
  • “Ribyt started as a home-grown software for managing guests attending our more complex events—events with multiple levels of invitee and variable itineraries,”
  • The resulting platform offers a variety of features and services. On the software side, it can design and deploy event invites, track activity, manage travel accommodations, generate personalized itineraries for guests, delegate responsibilities to team members, and more. The accompanying service side, though, is what makes the platform unique: Concierge.com's team of professionals can handle everything from overall project management to event-day staffing to website design and branding details.
    • rnobl005
      rnobl005 on 15 Jul 18
       
      To me this is a unique selling point - I don't know of any other management programs that includes people who can help you with the the planning aspects of your event.
  • Concierge.com is a turnkey solution for time-strapped event producers
  • Clients can use the self-service software on its own, or tap into the full-service option. Pricing is based on the number of guests being managed.
    • rnobl005
      rnobl005 on 15 Jul 18
       
      Again, I like that they've made their service scalable. This takes into consideration that not every client is the same.
  • “Consumers, and as a consequence marketers, are valuing in-person experiences more and more,” says Murphy. “As such, Condé Nast is leveraging its strong heritage in creating unforgettable moments—like the Vanity Fair Oscar Party and Glamour's Women of the Year—to create a full-service offering for clients looking to connect with consumers in powerful ways.”
anonymous

AccorHotels to acquire leader in the concierge market, John Paul - eHotelier - 0 views

ehotelier.com/...der-concierge-market-john-paul

technology Hospitality leader concierge

shared by anonymous on 19 Jan 17 - No Cached
  • AccorHotels announces today it has begun exclusive negotiations for the acquisition of John Paul, the leading player in premium customer and employee loyalty services.
  • anonymous on 19 Jan 17
     
    AccorHotels, which represents 20 brands and over 240,000 hotels, is in negotiation to buy an 80% stake in John Paul. John Paul is a leader in loyalty solution in numerous industries. The company leverages its state of the art technology to do so. With the acquisition of the company, AccorHotels will acquire "the first technology enabled concierge, equipped with proprietary CRM and data platform based on a behavioral profiling and 360 personalization". Having this type of software on hand will allow the company to strengthen its brand by providing a better customer experience. AccorHotels hopes to do so by using the in depth profiling system and strengthening their CRM with data attained through John Paul.
Xue Yan

Morgans Hotel Group Launches Intelity's ICE, a Digital Extension of - 3 views

www.hospitality-industry.com/...tys_ice_a_digital_extension_of

hotel ICE software

shared by Xue Yan on 31 Aug 12 - No Cached
  • NEW YORK, July 20 - Morgans Hotel Group Co. (NASDAQ:MHGC) (“MHG”), the original boutique hotel company, announces its plans to launch a new virtual concierge program, a digital supplement to its renowned “GEM” (guest engagement manager) services. This initiative utilizes Intelity’s ICE (Interactive Customer Experience), via iPads, which will be available in all guest rooms at Royalton.
  • This innovative hospitality development will offer guests the opportunity to interactively explore the hotels many amenities, browse and order in-room dining options, communicate with the concierge for tickets to events, or arrange a car service; all on brand new Apple iPads.  Guests will even be able to personally manage their requests using the new ICE Touch program in-room technology. From the convenience of their room, guests will have direct communication with hotel management allowing them a novelty experience and further establishing a seamless stay at Royalton
  • In addition to serving as a resource for guests, this new platform also offers advanced communication tools for hotel staff, including real time messaging, notes from the General Manager, messages regarding programmed events, and information on specialty cocktails and featured menu items from the restaurants’ Chef. Hotel employees will even be able to program specific video or on-screen messaging for in-house groups. Royalton, already renowned for their staff and service, expects this program to enhance guest communication while heightening operational efficiencies.
  • ...1 more annotation...
  • “This is an opportunity for Morgans Hotel Group to provide a unique and engaging guest experience, while staying on the cutting edge of technology.”
  • Xue Yan on 31 Aug 12
     
    The Intelity's ICE is a new virtual concierge program, as a digital supplement to its renowned "GEM" (guest engagement manager) service, which is established in Mogans hotel in New York. By launching the Intelity's ICE, nearly all guests' requirements can be accomplished quickly, for guests can explore the amenities in the hotels, search for events in the city, buy tickets and communicate with the hotel working staff through an ipad in each room. Not only that, but the hotel managers also find it a great program to communicate with the working staff. To the hotel managers, they think that the program can enhance customer service and increase communication opportunities as well as heightening operational efficiencies
  • Michael Anthony on 31 Aug 12
     
    I found the mobile app to be most interesting because my article disscussed that as well. I feel that the mobil app will certainily create a unique experience for the visting guest. By going digital there are many benefits to not only the guests but the environment as well. There will be longer be a need for plastic room keys, or large amounts of paper. Hotels will be able to save expenses and man power by providing systems like the new virtual concierge program. In particular, you won't need to hire so many people to book reservations over the telephone. Everything can be done through the Ipad which most people have now a days anyway. However, I would feel better if there was trouble shooter around should the guest not be able to comprehend the technologic system.
galca008

New Report: Guests Demand Investment in Hotel Technology - Intelity - 0 views

intelitycorp.com/...nd-investment-hotel-technology

Hospitality Technology

shared by galca008 on 06 Mar 18 - No Cached
  • Guests don’t just want the usual benefits during their stay. They have begun to actively voice a desire for investment in hotel technology that supports a high-tech, high-touch hotel experience.
  • A recent survey of travelers by Oracle and Phocuswright revealed that two-thirds said investment in hotel technology that enhances guest experience is “very or extremely important.”
  • Nine in 10 business travelers and 8 in 10 leisure travelers value use of smartphones to request hotel services or communicate with staff.
  • ...5 more annotations...
  • A third of guests are interested in using a complimentary hotel tablet provided in guest rooms
  • Forty-one percent of guests want a message to their smartphone when their guest room is ready
  • About 21 percent of guests want the ability to stream content onto the in-room TV
  • The common theme is control. Hotel guests are leaning toward more independence as opposed to the traditional hotel experience where staff are very visible throughout the entire stay. Guest preference is for staff to maintain a constant digital presence, where they can be conveniently contacted if needed or serve as virtual concierge with suggestions and information to help guests make the most of their time at a destination.
  • More than 60 percent of guests currently go to sources other than a hotel concierge for suggestions about how to improve the guest experience, but surveys such as these reveal that hotels could reach and serve more hotel guests if they expanded to include a virtual concierge and digital guest services for better communication and messaging with guests.
  • galca008 on 06 Mar 18
     
    This article highlights the necessity of investing in technologies for the Hospitality Industry. Guests are demanding technology that makes their stay more independent rather than having to deal with present employees. They want to be able to contact virtually rather than go down to talk to the concierge. They also want more in-room technology available for them. This article in my opinion is very important for hotels to take note of just how much guests want hotels to provide them with new technologies, because the percentages are becoming high. People are bored of the same hotel stay they have been receiving for so many years, and investments in technology is a must.
marble_bird

ITInvestmentAnalysis_Hospitality.pdf - 0 views

shared by marble_bird on 12 Jul 20 - No Cached
  • This study aims to determine the feasibility of IT investment in hospitality and determine the value and tangible/ intangible benefits from IT implementation.
  • Nowadays hospitality thinks that technology can improve business effectiveness and efficiency. Hospitality in Indonesia, especially Jakarta was competing to provide the best service in terms of information and technology. Moreover, implementation of IT is one of strategies to improve hotel performance
  • Based on previous research, IT implementation at the hotel has been started since 1980s until 1990an, many hotels that invest millions of dollars for information technology about 4.4 million dollars
  • ...19 more annotations...
  • Gaining competitive advantage [7] such as, IT security investments may stop the competitors to absorb market power. From other studies that point to problems appearing in hospitality to find out if the IT they invested is effective, [8] asserts that many hospitality companies have no procedures to see how effectively their spending on information technology is.
  • Various sources of data that show about IT investment in the hotel, then the problem is the existence of large amount of investment for IT development without understanding IT effectiveness for the hotel [11], the managerial party who difficult to give data about the values and intangible/tangible benefits.
  • According to [14], an IT investment consists of the total life cycle cost of an entire project or project chunk that involves IT, including the post-project operating cost of the system that was implemented. The investment ceases to exist when it is replaced or eliminated for any reason.
  • Evaluating expense or impact of large IT investment may vary from study to study [15]. In order to evaluate IT investment, Information Economics (IE) is a set of calculating tools to measure the benefits and costs of an information technology project.
  • The benefits of IT/IS that organizations use can be viewed by combining Simple ROI analysis and analysis of technology and business domain.
  • This study using Information Economic approach in order to do feasibility assessment that combine technology domain and business domain
  • The data collected includes the financial data of 5-star hotels and IT projects undertaken, as well as the costs for the technology used today. This stage is also done spread the questionnaire online for intangible value analysis of business domain and technology domain
  • The feasibility of IT investment can be known ROI score generated on the economic impact sheet. According to [23], to calculate simple ROI, there are three worksheets, such as: development cost sheet using ratio, ongoing work sheet, and economic impact sheet. The final value of the ROI and the scores of corporate analysis is incorporated into the IE
  • The Scores on the IE Scorecard will show the value and benefits of investment for IT.
  • The huge demand for the Internet makes many hotels present the speed and bandwidth that can satisfy the guests.
  • E-Concierge Service Management. Service to entertain hotel guests and modern travelers is currently working with smartphones in the form of E-Concierge Mobile with technology called Mobile Guest Softphone (MGS).
  • IT Security, the problem that arises when using IT in a company/organization is its security. For companies/organizations and even hotels are also very vulnerable to information that can harm the hotel in case of cyber attack.
  • According to Table 2, Mandarin Oriental Hotel ROI score is 1. This score means that the IT investment is feasible. Above 100% for Simple ROI means that IT implementation give profitability to the hotel and able to invest more in the future
  • Value Linking approach implemented in 5-star hotel, implementation online reservation and e-Concierge management, hotel guests can quickly make room reservations and guest data collection will be better. For e-Concierge the process of entering guests to the room will also be easier
  • This value showed that 5-star hotels in Jakarta have the time and opportunity to invest more in the future. Therefore, it is necessary to focus on future growth and development of existing infrastructure.
  • It can be concluded that IT implementation and IT projects in 5-star hotels in Jakarta are quite useful. E-Concierge, mobile apps and online reservation are most valuable and success investment for 5-star hotel. But, in order to improve the performance of hotel IT, which in terms of security and improve hotel services, need a system improvement in accordance with the hotel program, so it can support the vision and mission of 5-star hotels in Jakarta.
  • The result of financial analysis that is calculated ratio and processed in economic impact sheet obtained simple ROI and can be concluded that in terms of cost, IT investment in 5-star hotels in Jakarta can provide economic benefits for the hotel.
  • The investment quadrant shows that a 5-star hotel has a solid business base, has the time and opportunity to invest in the future. The 5-star hotels in Jakarta also have the time and opportunity to invest more in the future. Therefore, it is necessary to focus on future growth and development of existing infrastructure.
  • This value indicates that IT investment in 5-star hotel in Jakarta is considered economical enough, and quite helpful and useful in supporting hotel business process.
  • marble_bird on 12 Jul 20
     
    This article covers a study performed on various 5-star hotels in Jakarta on the effectiveness and feasibility of IT investments. The study is performed via a questionnaire distributed to hotels in the area with associated data values for analysis. The study finds that IT investment in 5-star hotels in Jakarta is economically feasible and could provide these businesses with competitive advantage and profit.
sydneywolfson

The Impact of AI on the Hospitality Industry | by Willa Zhou | Towards Data Science - 0 views

towardsdatascience.com/spitality-industry-8ba7adb66be

shared by sydneywolfson on 04 Feb 22 - No Cached
  • Countless hospitality industry leaders are increasingly leveraging the use of one specific tool in their hotels to increase personalization and exceed customer expectations: artificial intelligence or more commonly known as AI.
  • More and more hotels, especially large global hotel chains such as Marriott International, Hilton Hotels & Resorts, and Caesars Entertainment, have started implementing the use of AI in their hotels in the form of chatbot messaging, AI powered customer service, and data analytics in hopes of redefining the current industry standards on a personalized guest experience.
  • Marriott International, for example, has multiple chatbots including Marriott Rewards chatbots which are available on various platforms such as Facebook Messenger, Slack, WeChat, and Google Assistant (Bethesda
  • ...6 more annotations...
  • By allowing guests to communicate in their native languages, chatbots seamlessly remove the language barrier with guests from all over the world
  • ilton introduced the world’s first AI powered hotel concierge robot named Connie, after its founder Conrad Hilton,
  • Connie was developed in collaboration with IBM with three main goals in mind: to decrease wait time in line, provide added efficiency in hotel operations, and surprise guests with an innovative and completely unique too
  • Connie is able to inform guests on hotel features, local attractions, and dining recommendations just like any front desk agent, concierge, or hotel phone operator would
  • Besides customer service improvements through chatbots and concierge robots, AI has also impacted the hospitality industry with the use of data analytics.
  • AI demonstrates a real promise in increasing convenience, enhancing personalization, as well as raising satisfaction and loyalty for hotel guests
  • sydneywolfson on 04 Feb 22
     
    This article talks about AI in hotels. For example, the article mentioned the use of chat boxes for Marriot International. Another example is Connie, the first AI powered hotel concierge robot at the Hitlon. It is a unique tool and can help decrease wait time and provide added efficiency in hotel operations.
Jennifer Mesa

11 Ways Mobile Technology Could Change Hotel Experience | By Frank Wolfe - 0 views

www.hospitalitynet.org/...4054500.html

hospitality technology mobile

shared by Jennifer Mesa on 13 Apr 12 - No Cached
  • With virtual concierges available wherever you are on the property, there will be no need to go downstairs to the lobby to have a concierge make your dinner reservations
  • This hotel staff's position could soon change as guests adapt to using their mobile device as a hotel room key and with hotels able to send a room bill via e-mail.
  • Christina Eveillard on 13 Apr 12
     
    This article talks about how mobile technology has changed the world and how this change is benefiting the hospitality industry in different ways. The mobile technology is offering a lot of services to guests that are affordable, useful and easy to use. If this technology continues to increase, it will change the way that consumers interacts with hotels in different ways. Some of the features with mobile technology that are affecting hotels are: 1.     Currency: you can pay your room bill directly from you mobile device. 2.     Hotel room keys: customers can use to their mobile device as a room key. 3.     In room phone- they could be history sine you can perform almost everything you can do in your in room phone on your cell phone 4.     Concierge desk- now virtual concierges are available everywhere in the hotel room Soon or later hotel will have to integrate this new system in their hotel because mobil devices is becoming rapidly a part of everyone life .
  • Jennifer Mesa on 19 Jan 13
     
    This article describes manydifferent was that hotels plan to give their guest's most of their power to get many tasks done like, getting/using a room key, ordering room service and more via their mobile device. Technology has advanced so much already that most of these features are being used and taking over quickly. It looks like if this technology is accepted there will be a lot less of a demand for human interaction and maybe even jobs for a few of the possitions in hotels.
  • Jennifer Mesa on 19 Jan 13
     
    Mobile devices take over the hotel bizz
Caroline Hardenbergh

In-room digital concierge - 0 views

www.hotelnewsnow.com/...In-room-digital-concierge

concierge dining advertising hotel technology software business travel solution tech mobile

shared by Caroline Hardenbergh on 29 Jun 12 - No Cached
  • Caroline Hardenbergh on 29 Jun 12
     
    This is a KniTec Pro:Centric AdRev Solution advertisement for hoteliers offering in-room solutions providing guests with self-service "instant access to these businesses/services with a touch of their in-room television remote." This is add-on technology for LG Hospitality Televisions which have already been installed.. It works through KniTec's selling "highly targeted advertising space to businesses in the area which appeal to hotel guests." This saves the hotel having to generate these business associations, PLUS gain "up to 30% of all revenue earned from advertisement sales." KniTec gives a turn-key solution to establishment of hotel / local area businesses partnerships benefiting guests by installation of the "LG's Pro:Centric Server and Gold Bundle free of charge ($8,500 Value), manage the server content remotely and design the advertisements." This certainly appears to be a cost effective solution to providing concierge services to guests 24-7 in regards to reducing labor and work staff time; and if area activities and attractions were also included with dining options, then the benefits would certainly justify initial capital investment.
Endrich Reveil

5 Major Changes That Will Impact Your Hotel Experience in the Future - 0 views

www.hospitalitynet.org/...4068427.html

hotel experience future hospitality mobile tech travel

shared by Endrich Reveil on 14 Jan 15 - No Cached
  • 1. Keyless Entry
  • Proxce, a Silicon Valley-based company, has developed an identity management system that allows guests check-in with their smartphone.
  • 2. Mobile Payment
  • ...7 more annotations...
  • According to Hotel News Now, more hotel guests are turning to social media sites to vent when complaints arise.
  • 3. Social Media-Based Customer Service
  • Hotels have begun to jump on the bandwagon and are utilizing mobile payment at restaurants, bars, and events that is more convenient for travelers who tend to carry less cash these days. On the other hand, it allows hotels have better inventory management systems and to be more creative with menu selections.
  • 4. Mobile Concierge and Room Services at the control of your fingertips
  • Guests that usually go through a traditional concierge will soon have access to a mobile application where they will be able to seek information on hotel, dining and transportation needs.
  • 5. Expense Report Summary
  • To wherever the business traveler may stay, any E-receipt suppliers will automatically send the guests travel expenses and itinerary data to the expense management system so that the traveler won't ever have to worry about scanning their receipts or lost expenses.
  • Endrich Reveil on 14 Jan 15
     
    Future technology is making the consumer's hotel experience more accessible and convenient. With mobile apps like Applepay, the hassle of traveling with multiple cards could reduce the risk of identify theft. Another helpful app while traveling is having a personal concierge service right on your smartphone. It is great that hotels are branching out on advancing technologies for better ways to improve their customer service. With many major competitors, having the most advance technologies in a hotel will keep them standing out against the rest.
herzencortes

Don't Lag Behind: Emerging Hotel Technology Trends for Hospitality Industry | By Berta ... - 1 views

www.hospitalitynet.org/...4089375.html

shared by herzencortes on 06 Feb 19 - No Cached
  • Not so long ago, all the hotels had the same checking procedures, the same TV channels, and delivered the same experience in general. However, it couldn't last forever and the age of digital technologies introduced new standards of service
  • They want to make reservations from their smartphones, they are looking for a stable network and convenient minimalistic design.
  • A great example is Hilton Worldwide. This company introduced an AI-driven concierge in 2016. They called this robot Connie. It's based on a powerful IBM computer Watson.
  • ...14 more annotations...
  • The more it interacts with the customers, the smarter it becomes, and the more useful its suggestions.
  • Smart Guest Rooms
  • More Data
  • Energy Conservation
  • Virtual Reality and Augmented Reality
  • Mobile Technologies
  • People are looking for customization and automated solutions. One-third of all hotel guests in the world are millennials, and experts predict that they will make up over 50% of clients in two years
    • herzencortes
      herzencortes on 07 Feb 19
       
      The millennial market is quickly changing the tourism market, from the way reservations are made to the destinations that are chosen. In my opinion the tourism industry needs to evolve or fall behind.
  • Hotels that don't want to lag behind have already started using it.
    • herzencortes
      herzencortes on 07 Feb 19
       
      Hotels are beginning to involve AI technologies such as Alexa and Siri in their rooms, though these may not have the capability of doing hotel reservations and research them yet, these are now able to make restaurant reservations and recommend ac tivities acting in many ways like a concierge.
  • "focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests."
    • herzencortes
      herzencortes on 07 Feb 19
       
      As the market evolves companies need to evolve along with it, by making rooms smart it adds a differentiator and in doing so a n aspirational destination for millennials.
  • Obviously, hotels also need to re-think design, including accessible plugs in every part of the room so that their guests could easily charge all their devices.
    • herzencortes
      herzencortes on 07 Feb 19
       
      The change towards more technology friendly rooms is evident by the ever increasing number of outlets and USB ports found in hotels.
  • Almost 50% of resorts and hotels are now looking for new ways of collecting data from their guests.
    • herzencortes
      herzencortes on 07 Feb 19
       
      Data is gold for many reasons from building accommodations that are more adequate for the demographics of a hotel to the commercialization of a hotel, through AI technologies the mining of this information becomes easier with more data than ever before available to marketing professionals.
  • VR technologies allow guests to navigate through a hotel before they decide whether or not they're going to stay there.
    • herzencortes
      herzencortes on 07 Feb 19
       
      VR is going to be very important to marketing in the future. Hotels are now starting to use it more and more every day.
  • Today's hotels are focusing on customization, local experiences, and inspiration. Modern travelers put these factors above all, and the hospitality industry changes to meet their expectations
    • herzencortes
      herzencortes on 07 Feb 19
       
      Customization is going to be king in the future to come and a great way of reaching new markets.
  • Energy Conservation
    • herzencortes
      herzencortes on 07 Feb 19
       
      Green hotels and destinations are becoming more and more prevalent, energy conservation raises the bottom line by lowering costs.
  • ppate011 on 06 Feb 19
     
    Before hotels had the same number of tv channels, but now it's a race to see what hotel can bring more technological advances to the table to increase ROI. Hilton worldwide has adopted an AI-driven concierge in 2016 at a property which is powered by IBM Watson. The article also talks about 5 top emerging hotel technology trends. The first one is Smart guest rooms, the second one is obtaining more data, third is energy conservation. The fourth one is VR and AR which can show people special maps of guest rooms, while the fifth one would be mobile technologies, such as mobile key, room service request.
anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

www.forbes.com/...ence-innovation-in-hospitality

innovation technology hospitality software

shared by anaslip on 24 May 20 - No Cached
  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
  • ...9 more annotations...
  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
  • anaslip on 24 May 20
     
    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
shineal

e-Concierge App for your Hotel - AppHotel - 1 views

www.apphotel.mobi/mobile-conciergerie.html

app hotel

shared by shineal on 25 Jan 23 - No Cached
  • Your guests no longer need to make a call or go through the reception to call upon your services.
  • Concierge On Mobile
  • An e-concierge service on smartphones and tablets to satisfy your guests and boost your sales
  • ...4 more annotations...
  • Book a flight, obtain information on arrivals and departures schedule and track the position of any flight
  • Your guest can view menus and order from his device and be served in his room.
  • The guest can discover attractions and points of interest around your hotel
  • your guest can add a message with specific requests and be informed with a notification when it’s ready.
  • shineal on 25 Jan 23
     
    This Concierge On Mobile will revolutionize the hospitality industry. Guests can now make hotel and flight bookings; organize airport shuttles; order room service; make special requests; discover points of interest in their geographic location, among others through the AppHotel.
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