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Contents contributed and discussions participated by Berta Lai

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Berta Lai

Hotel Enhances Luxury Brand with In-room iPads Without Sacrificing Guest Privacy - 0 views

hospitalitytechnology.edgl.com/...Sacrificing-Guest-Privacy84742

hotel ipads security

shared by Berta Lai on 14 Feb 13 - No Cached
  • With the introduction of tablets, the hospitality industry experienced a dramatic shift in guest experiences. In fact, a recent study found that 82 percent of guests with tablets in the room used them around 11 times from check-in to check-out.
  • Hotels now have a powerful tool to demonstrate the commitment to innovation through guest services by not only providing in-room technology, such as a tablet, but enabling that device as an in-room companion to enhance the guest experience.
  • Hotel also needed to ensure that guests’ personal information and history on the device remained confidential
  • ...2 more annotations...
  • restrict guests from using the iPad’s camera to prevent guests from seeing previously uploaded content by former guests
  • native web browser was removed to prevent guests from viewing previous web activity
  • Berta Lai on 14 Feb 13
     
    Hotels are going way beyond in meeting guests' expectations with the modern day's technologies. One example would be the SLS Hotel, a subsidiary of LA based sbe Entertainment, introducing In-room iPads featuring their internal application, which could be used to change TV stations, place wake-up calls, and order room service. Aside from the above mentioned, guests could surely utilize the internet browsing websites, and other features on the iPad which brings up the next question - Invasion of Guest Privacy. SLS Hotel has partnered with AirWatch in developing a comprehensive securing device in order to deliver a customized brand experience to each guests. Securing measures include restricting guests from using the iPad's camera to prevent guests from seeing previously uploaded content by former guests, removal of the native web browser to prevent guests from viewing previous web activity, etc… SLS Hotel is also planning to implement a cross-platform BYOD program for hotel staff which would also create another security concern on managing confidential and sensitive information within the company. Afterall, a comprehensive security plan and measures have to be in place before any forms of technology could be implemented in this industry. One mistake or negligence could cost the downfall of a company.
Berta Lai

Hyatt Transforms In-Room Television Into Connected, Interactive Entertainment and Conci... - 0 views

hospitalitybusinessnews.com/...ntertainment-and-concierge-ser

interactive entertainment hotels technology television

shared by Berta Lai on 11 Feb 13 - No Cached
  • “Imagine a world where you can use your hotel room television to place your room service order, book a local tour, stream a movie from your Netflix account, and download a document to be printed at the front desk,”
  • “This is the future hotel experience at Hyatt.”
  • “The consumer appetite for new and fun in-room technologies has been far outpacing what most hotels offer.
  • Berta Lai on 11 Feb 13
     
    Forget about whether there is free wifi in room or not when travelling. Hyatt Hotels Corporation has introduced the internet accessed In-Room television where basically your In-Room TV not only performs the normal functions, but everything you can possibily imagine with your laptop, mobile phone, etc... from browsing websites, ordering room service, dinner reservations to receiving customized messages from meeting and group planners and much more! With this new service, I would simply see it as an electornic bulter where every guest could enjoy whenever they stay with such properties.
Berta Lai

POS Software Trends 2013 | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...POS-Software-Trends-2013-83583

Trends POS Software Hospitality

shared by Berta Lai on 04 Feb 13 - No Cached
  • Any technology investment is a balancing act. Roll out a new technology and run the risk that something better (more affordable, durable, simplified, etc.) will soon be developed. Or wait for “something better” to come along at the risk of being a bit too far behind the competitive curve.
  • On the supplier side, many vendors have already rolled out or will release some form of mobile-ready solution in 2013. Mobile advancements cover both consumer-facing and employee facing. Vendors’ R&D in cloud-based POS should start to come to market in 2013.
  • Online ordering is the number-one choice for the second year running, and in fact slightly more than half (51.2%) of all restaurant operators in our survey named it the POS feature they’d most like to invest in for 2013. Interest in mobile phones for ordering and payment is spiking, too, with 48.4% of restaurant operators adding it to POS shopping lists. Cloud computing saw the biggest jump, and is desired by 36.2% of restaurants in our survey (a jump of 17 percentage points over 2012).
  • Berta Lai on 04 Feb 13
     
    With cloud computing such a big hit in all levels and industries, restaurants are also shifting their approach from more customer service, less techonology investment to vice versa. This article summarized the upcoming trends, features in demand and purchsing plans for POS in 2013.
Berta Lai

TV Industry Disruption: Aereo's Threat and Promise - 0 views

www.ecommercetimes.com/...77155.html

tech mobile cable TV web

shared by Berta Lai on 27 Jan 13 - No Cached
  • the cable television model is old and broken, and the need for lower-cost alternatives is growing. The timing may be right for companies like Aereo to transform cable television the way Apple and Google changed wireless
  • Aereo uses a variety of technologies to get all the channels you want to watch. It uses antennas to capture local TV signals and store the broadcast content in the cloud. It makes other channels available over the Web. It provides live TV on smartphones, computers and tablets, in addition to your television, through a set-top box.
  • We may indeed be about to step into a new universe of ideas and products in the television industry -- at entirely new pricing models. This change will sweep the industry and affect us all. Many new companies will pressure existing market leaders. Those that can change can continue to lead. Those that can't will wither and die the way the long-distance industry did a decade ago.
  • Berta Lai on 27 Jan 13
     
    The introduction of Web TV service by Aereo is going to lead to another serious threat to the cable TV companies by offering lower-cost choices to customers with the same channels you may get thru cable TV. In addition to your television, it provides live TV on smartphones, computers and tablets, through a set-top box. Aereo is going to change the cable tv industry, no matter Aereo succeed or not in pursuing this idea, the revolution will keep going, and cable tv companies cannot ignore the fact.
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