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Contents contributed and discussions participated by lavendersheshe

lavendersheshe

HRIS System | Benefits of HRIS | Importance of HRIS Software - 0 views

  • Human Resource Information System (HRIS) is a software through which organizations can take care of all HR processes and unify employee data in a single system.
  • . HRIS system is cost effective
  • As this data is entered manually by the person with authority, you can trust it to be accurate. It’s going to show exactly what was entered without any errors.
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  • . Any changes made are also automatically updated wherever the policy has been assigned without having to manually change it everywhere.
  • . It becomes easier to compare and analyze data in order to generate timely reports for every employee. The quality of these reports is raised too with increased accuracy.
  • HRIS can also be used to announce upcoming events or deadlines to every employee in one place. Employees can also respond with acknowledgements.
  • A cloud-based software is suitable for organizations that have less than 10 employees as well as SMEs with over 100 employees. Most of these software are available on a per employee basis at remarkably low prices. Furthermore, knowing the importance of HRIS system, you can also pay only for the features that you need and select your preferred package
  • An on-site software is only suitable for large-scale organizations with 100+ employees considering the factors involved in it. On-site software can get expensive as there are charges that will appear in the future and while using the software. Maintenance of the hardware, licensing fees, updating the system, the space required to install the hardware, etc. are just some of the extra charges
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    HRIS is very beneficial to the hospitality industry because it is a labor intensive industry. This article highlights the advantages of employing an HRIS in your business and how to choose the right HRIS based on the size of your organization. Lastly, it explains further the benefits of using a cloud based HRIS and an on premise HRIS.
lavendersheshe

Hotel Maintenance Management | What is Hotel Maintenance? - 0 views

  • Hotel maintenance is the upkeep of the various systems and components used in the hospitality industry. These systems include general building operations such as HVAC, electrical, and plumbing, but also many needs specific to hotels and their customers. These specific needs are widely varied and their scope depends on the size of the hotel and the services they offer.
  • On average, a hotel charges a little under $130 per night. If there is a significant problem in any of the rooms it rents, it means a loss of $130 each night that the room needs repairs. If the repair work requires multiple rooms to be shut down for a few days during a busy season, that amount quickly escalates
    • lavendersheshe
       
      Hotel maintenance is important because when issues arise then hotel guests won't be able to occupy the room which is affected and it will lead to loss of business.
  • AHLEI Maintenance Employee Certification: The American Hotel & Lodging Educational Institute (AHLEI) offers a certification for hotel maintenance employees as well as others involved in the hospitality industry.Certified Chief Engineer training: CCE training is offered by the National Association of Hotel & Lodging Engineers (NAHLE). The program is designed for hotel engineers and maintenance workers, and it trains candidates in management, operations, grounds, and building systems.
    • lavendersheshe
       
      When hiring a maintenance professionals e.g. Facility manager for your hospitality business you must make sure they have the right certification for the job. AHLEI & CCE training are examples of qualifications.
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  • Maintenance technicians handle a wide range of responsibilities so they tend to be “jack-of-all-trades” type workers. Their tasks include regular scheduled maintenance as well as corrective maintenance performed on a hotel’s numerous systems.
  • Maintenance supervisors oversee the actions of maintenance technicians and may also help with regular maintenance tasks themselves.
  • Directors of maintenance handle high-level planning and hotel maintenance tasks, including working with supervisors, reporting to the hotel manager, and creating policies for their workers to follow.
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    This article defines hotel maintenance management and why it is important to it in place to maintain the physical hotel facility in order to achieve desired outcomes. Hotel maintenance management certifications and training that can help you put together an effective team for your properties preventive maintenance.
lavendersheshe

10 Smart Hotel Marketing Strategies to Increase Bookings | WordStream - 0 views

  • The challenge of being in the hotel marketing industry is the overwhelming amount of competition. Especially with the growth in popularity of websites like Airbnb and Home Away, it’s become even more challenging to stand out against the competition to gather more bookings.
  • You need to be EVERYWHERE relevant online for potential bookings so people can find you in the window when they need to book a place to stay.
  • Remarketing is a critical component for hotel marketing due to the fact that travelers are distracted not only by everyday distractions (like pop-up phone notifications and crying babies), but to the fact that there are hundreds of other options they can choose from.
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  • What type of hotel are you marketing, and who is your typical guest? There needs to be a different strategy for marketers of a Super 8 Motel off Route 9 compared to the Ritz Carlton on the sandy beaches of the Caribbean shores. These people book differently, travel differently, and have different budgets
  • Figure out when things are busy, steady, and slow and then adjust your budget accordingly. Make sure your windows aren’t too narrow. This often requires planning ahead, but Google and other ad platforms make it fairly easy to adjust your budget on an ongoing basis
  • For example, you could offer all first-time guests a 15% discount. Incentives are also great for creating a sense of urgency to spur people to book with you before they miss out on a special limited-time offer.
  • For instance, you could partner with a popular brewery and run a contest where the winner gets a free brewery tour and beer tasting along with a discounted stay at your hotel. Building these relationships will lead to easy, effective, and affordable marketing that will definitely increase your booking rates.
  • Don’t Just Market the Hotel, Market the Location
  • Marketing and customer service go hand in hand, especially in the hospitality industry. If you go above and beyond for your customers, then they are much more likely to pay it forward and do the same for you in terms of stellar online reviews, referrals, and return visits.
  • Customer loyalty programs are a wonderful way to ensure customers come back again and again.
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    The hotel industry is highly competitive and it is important to maintain an appeal to your customers and gain a competitive edge. Smart technology strategies is a way for a hotel to be able to ensure business and remain relevant to the target audience.
lavendersheshe

Hubb releases virtual event technology | Vancouver Business Journal - 0 views

  • Vancouver-based Hubb has partnered with Evia Events to support the events industry in pivoting to virtual events solutions to minimize the impact to attendees and sponsors affected by recent event cancellations
    • lavendersheshe
       
      Due to the outbreak of the coronavirus pandemic event companies have been forced to cancel events. Event technology steps in to provide solutions for virtual events to still bring people together.
  • Evia can also help produce and distribute content for organizers who don’t have those capabilities in-house. Hubb’s attendee facing web-based tools include an attendee schedule builder, where attendees can build their schedule ahead of the event, save favorites and easily find and view content, including videos and presentations.
    • lavendersheshe
       
      This technology allows event planners to produce events and giving them access to tools required to put content together for attendees. Attendees will also have access this content and tools that will help them navigate through the virtual event easily
  • Hubb Meetings lets attendees book 1×1 meetings with other attendees, product experts or sponsors — these meetings can happen onsite or virtually using an online collaboration tool.
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    Amid the outbreak of the coronavirus (COVID-19) software companies like Hubb and many more are coming up with solutions for bringing people together virtually. These softwares can help in reducing the impact on the event industry and help businesses conduct events when needed.
lavendersheshe

Cybercriminals are capitalizing on coronavirus fears, security firm warns - CBS News - 0 views

  • A leading cyber security firm says criminals and a group affiliated with China are capitalizing on growing fears over the coronavirus, leading to a spike in malicious online activity.
  • "They've been sending people emails to prey on people's fears and open attachments
    • lavendersheshe
       
      It is important to be careful on opening suspicious emails and rely on watching the news to learn about the coronavirus updates. Opening such emails and downloading attachments can launch a harmful virus into your system and lead to your computer being hacked
  • China-based adversary known as PIRATE PANDA uses major news events as a lure to implant malware that allows remote access to a victim's computer network
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  • Another group, identified by CrowdStrike as MUMMY SPIDER, is using the coronavirus theme in an "email thread-hijacking technique" that "ultimately led victims to download malware
  • The security firm said the strategy can be used to steal financial information or login credentials, and expanded to other targets
  • CrowdStrike also reported a surge in queries from companies who anticipate employees will work from home over the next three months, which can leave company data more vulnerable
    • lavendersheshe
       
      If employees work from home then an organization has less control over the security of online systems and exposes the company to more risk.
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    Cybercrime has been on the rise since the outbreak of the coronavirus and hackers are capitalizing on the fact that people are now more concerned about protecting themselves and their loved ones. It is important to be more aware now as an organization in making sure that employees are informed on safety measures on using systems when there at home, using the needed resources in increasing cyber security and backing up important information.
lavendersheshe

Hospitality startup Oaky raises $9.5M to develop upsell technology | PhocusWire - 0 views

  • Hotel upsell platform Oaky is embarking on its next phase of growth and development following its biggest capital raise to date
  • Oaky is an automated and personalized upselling tool that helps hoteliers capture incremental revenue and enable an elevated guest experience.
  • The Amsterdam-based company will use the funding to invest in product development, as well as to grow the team and expand its geographic footprint
    • lavendersheshe
       
      Before developing the upselling platform, Oaky already knows how the funding would be used and they have set goals to accomplish. It is important to have goals and a vision before going through with investing your time and money into a project
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  • “We’re incredibly energized to leverage this investment to scale all areas of our organization, continue our geographic expansion and solidify Oaky’s position as the global thought leader in this burgeoning category,
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    The hospitality industry is growing rapidly and many technology businesses want to be a part of this thriving market. Oaky company is developing a new software that would help hotels upsell rooms in more efficient way. This investment would eventually play role to expand the company and improve its position in the market.
lavendersheshe

A revenue leaders response & best practice in a crisis | By Limin Cheng - Hospitality Net - 0 views

  • By the simple routine of running daily pick-up reports, monitoring booking pace and reviewing the forecast, the discipline of these reports equips us with information to understand the severity of what is happening.
    • lavendersheshe
       
      even though things are going bad during the times of this outbreak and its effect on sales. It is still significant to follow up on reports and monitor performance to learn the impact of such a crisis.
  • Understanding the macro-perspective may be cold comfort in the face of lost revenue, but it provides a realistic picture of performance and could be useful in dealing with anxious comments from far-away head offices.
    • lavendersheshe
       
      During times of a crisis, it is a great comfort to learn what other businesses in the same geographical area similar to your hospitality business did during that time and how they came out of the crisis and possibly find inspiration on what you could do better as an organization.
  • it's important to divert your sales or distribution efforts to other sources of revenue.
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  • If we respond to a cancellation request with patience, compassion, and anticipation that they will return, your guest is likely to return when they can arrange their next trip. If we respond in a petty way to reject refunds or charge cancellation fees, you might get the money but you would have lost the customer forever and left a bitter taste in their mouth.
    • lavendersheshe
       
      It is important to treat the customers right during the bad times as much as the good times. A customer trusts your business more if there treated with compassion and integrity during a challenge and they will most likely come back.
  • As a revenue leader, this is the time to show the rest of the hotel team that we are more than statistics, increased prices and overbooking levels. It's a time to use data to paint realistic expectations, whilst strategizing for the turnaround when it comes.
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    The coronavirus has become a crisis all over the world. This crisis has negatively impacted the hospitality industry in areas such as the Asia Pacific. This article is a detailed code of conduct of the most healthy ways a revenue leader can positively respond and impact the business during the times of a sharp decline in sales.
lavendersheshe

Linga Brings Latest Cloud Restaurant and Retail Operating System to Hotels Around the G... - 0 views

  • Linga has announced that its flagship product, the Linga rOS (restaurant and retail operating system), will now share its premium set of enterprise features with hotel properties using Oracle's OPERA PMS or Micros' Fidelio PMS. Enterprise features like its award-winning point of sales, mobile ordering, loyalty programs, employee scheduling, text alerts, self-order kiosks, central kitchen management, payment processing, inventory management, among others, will function seamlessly on the two leading property management systems.
    • lavendersheshe
       
      OPERA and Micros Fidelio PMS are very popular and well known property management systems used by hotels. Linga has created a system that can complement food and beverage operations in a hotel to the experience of a customer much more valuable.
  • "The goal of integrating Linga rOS with two of the largest and most-used hotel and resort management platforms was to offer solutions that made managing a hotel/restaurant business easier, faster, and more efficient for guests and staff.
    • lavendersheshe
       
      Integration of these two systems can help staff be more helpful with guests. for example, making and managing reservations, ordering food, gathering more information on guest preferences etc.
  • Integrating with Linga provides hotels and resorts with a cloud-based restaurant operating system that includes workflow and business automation, real-time data, and connections to powerful hubs for CRM, human capital management, inventory, finance, and more
  •  
    Linga is a B2B software company that introduced a new product called LingaROS which is a restaurant or retail operating system. This system includes premium features that integrate the hotels property management system (OPERA) with the restaurants and retail stores within the property. This software aims at improving the guest experience and increase efficiency in operations.
lavendersheshe

Hospitality Property Management Software Market Growing - 0 views

  • Hotel property management system (PMS) is known as a platform that enables the group or a particular hotel to manage front-office tasks, such as room assignment, guest check-in/check-out, booking reservations, managing billing, and room rates.
  • Production is analyzed with respect to different regions, types, and applications. Here, the price analysis of various Market key players is also covered.
  • Both, sales and revenue are studied for the different regions of the global market.
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  • Based on deployment, the market is divided into: * On-Premise * CloudBased on hotel size, the market is divided into: * Small & Medium-scale, * Large ScaleBased on type, the market is divided into: * Hotel Operation Management System * Integrated Security System * Hotel Building Automation System * Guest Service Management System * Others
    • lavendersheshe
       
      These are the different criterias based on deployment, hotel size and type that you would choose which property management software is the most suitable for your hotel business.
  • Apart from the information, trade and distribution analysis for the Market, contact information of major manufacturers, suppliers and key consumers are also given.
  • To gain insightful analyses of the market and have comprehensive understanding of the global market and its commercial landscape. Assess the production processes, major issues, and solutions to mitigate the development risk. To understand the most affecting driving and restraining forces in the market and its impact in the global market. Learn about the market strategies that are being adopted by leading respective organizations. To understand the future outlook and prospects for the market. Besides the standard structure reports, we also provide custom research according to specific requirements.
    • lavendersheshe
       
      These are the key reasons for a large hospitality business like a hotel to purchase a property management software. It would provide the most accurate information and analyses of a large operation.
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    As the hospitality industry keeps expanding and the demand keeps accelerating from the increasing number of travelers. Businesses operating under this industry relatively also have the increasing need for maintaining efficiency and effectiveness of their operations. Major B2B software providers are now currently getting into this rapid growth wave to meet the needs of these businesses.
lavendersheshe

How technology and eco-friendly practices are helping short-term rentals go green | Pho... - 0 views

  • The short-term rental industry faces a unique set of challenges when it comes to sustainability.Unlike hotels, where services like housekeeping and recycling are centralized on-site, rental homes are dispersed over a given region, which can make streamlining operations in an eco-conscious way somewhat difficult.
  • sustainability and operational efficiency are effectively the same thing.
    • lavendersheshe
       
      The hospitality industry uses sustainability as strategy to lower costs and reducing wasteful consumption through smart initiatives
  • keyless entry and smart temperature control to adjust the thermostat when properties aren’t in use.
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  • With smart thermostats, "it will save property managers money, but ultimately it creates a better guest experience
  • City Relay says, as part of its sustainability initiatives, it primarily uses technology to streamline communication channels. "That way, people don't have to congregate in a central space or drive across London to have a face-to-face meeting to get things done," says Helen Skeen, senior brand and content manager.
    • lavendersheshe
       
      Sustainability can be integrated into everyday operations in the simplest forms such as this example of taking advantage of communication technology to avoid driving all the way to the company to conduct meetings.
  • Having those digital lines of communication [through programs like Slack and Trello] is essential to being able to do the job, but also making sure that in doing that job, we're not wasting resources and increasing pollution
  • According to Airbnb, 88% of its hosts incorporate some form of green practice into their hosting, with 59% providing recycling, 39% providing information about public transportation, 47% providing bulk toiletries and 40% using green cleaning products.The company says it has seen an “overwhelming desire” from both hosts and guests to take steps to support sustainable travel, and Airbnb provides a toolkit for hosts with environmentally friendly tips.
    • lavendersheshe
       
      It is also important to take the time to educate people that host travellers in their homes different ways of promoting a sustainable stay.
  • being aware of the fact that - at least in the short-term - it's going to cost your business more.”
    • lavendersheshe
       
      For smaller companies that provide short term rental platforms it may be costly in the beginning to initiate sustainable practices but in the long run it would provide better results.
  • City Relay aims to educate guests and hosts about sustainability efforts with information in house manuals and through marketing materials and in the booking channel
  • , Airbnb is creating a new program that will offer $100 million to local initiatives around the world over the next 10 years. The grants will “focus on projects that promote cultural heritage, economic vitality and sustainable communities and demonstrate clear local impact
  •  
    AirBnb and City Relay discuss how they are implementing sustainability in the short term vacation rentals that host travellers in their business platforms. Sustainability has become a very important trend in tourism which travellers highly consider and these businesses see sustainability as a way of increasing operational efficiency.
lavendersheshe

Why Panic Buttons Are the #1 Must-Have Technology for Hotels in 2020 - By Robb Monkman,... - 0 views

  • Safety has become an important discussion topic across our industry as reports of unsafe working environments for hotel staff have begun to emerge in the media. Surveys around the nation show that housekeepers are sexually assaulted at over twice the rate of workers in other industries.
  • Along with new laws, union pressures and impending deadlines for compliance, it’s also important to recognize the ongoing importance of media and the ways in which internal policies, such as those relating to staff safety, can make or break a hotel’s reputation. In today’s socially influenced climate, after all, a brand’s reputation can be one of two things — their strongest asset and an integral marketing tool, or their most significant liability
  • Fast forward to today and next-generation ESDs act as a dedicated safety platform that leverage Bluetooth technology to relay GPS coordinates of any employee in distress
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  • As you might imagine, this represents an important, pivotal update that ensures swift response and support, both on and off property, in the case of a staff emergency.
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    Employees are the most important asset when it comes to the hospitality industry. There has been so many instances of assault and harassment from housekeeping attendants in hotels. Hotels are encouraged to comply and use panic buttons to ensure the safety of employees.
lavendersheshe

Smart Hospitality: 7 ways technologies are reshaping your business - 0 views

  • The personalisation is a key. Exploit solutions, smart applications to build individualized rooms that adapt to the needs of the customers. Thanks to artificial intelligence technology plus databases, you can do that easily. Not only can you create guests’ profiles to remember their likes/dislikes and preferences, but also you can improve your service by providing a better experience
    • lavendersheshe
       
      Personalisation has become the most important trend in hospitality in the modern times. E business strategies like Smart Apps have been able to meet the requirements of customers and fulfill individuality as well as uniqueness to there experiences.
  • Digital keys ensure hassle-free and more secure entry and exit for your guests – every digital key generated is unique and completely non-reusable
    • lavendersheshe
       
      Digital keys is not only an E business strategy but also a sustainable one. Sustainability is another trend that is very significant to consumers.
  • Using the special hotel applications, AR/VR technologies, your guests can discover their options before even booking.
    • lavendersheshe
       
      This kind of E business strategy makes it more easier for a future customer to make a fast decision in purchasing your services.
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  • That makes virtual concierge a must-have for modern hotels. The AI-powered application allows hoteliers to offer conversational assistance and give prompt replies to the queries all day and night
  • Smart devices like occupancy sensors, smart ventilation, air conditioning systems, thermostats, other suchlike technologies can increase the resale value by reducing costs.
    • lavendersheshe
       
      E business strategies also help in making large scale operations especially in big hotels more efficient.
  • The energy savings from IoT technology also include smart lighting solutions to utilize for a better understanding of your energy needs, automation of consumption, adaptation to current occupancy.
  • Thanks to the IoT solutions, you can forecast your maintenance needs according to the system usage and eliminate failures resulted in reducing costs.
  •  
    E business strategies like Smart Apps, digital keys, virtual concierge services, smart energy management systems, IoT technology etc. have shown to fulfill effectiveness and efficiency in business operations and achieve customer satisfaction. The hospitality industry is being transformed in this digital era and it is important that hospitality businesses implement E business strategies or solutions to achieve better results in doing business.
lavendersheshe

Plum's Wine on Demand Amenity Installed in All 226 Suites at Star-Studded London West H... - 0 views

  • “Being a high-end, high-touch property, we are always looking for ways to exceed guest expectations and personalize their stay,” explains Piero Procida, Director of Food and Beverage at The London West Hollywood at Beverly Hills
  • “Being a high-end, high-touch property, we are always looking for ways to exceed guest expectations and personalize their stay,” explains Piero Procida, Director of Food and Beverage at The London West Hollywood at Beverly Hills
    • lavendersheshe
       
      Personalizing customer experience is a proven way for a customer to be happy with the service offered and many chances of them sharing there experience to draw new customers.
  • upscale hotels like The London West Hollywood are looking for creative new lifestyle opportunities and symbiotic relationships with local brands to make their properties stand out
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  • Plum units house two bottles of wine, preserved for up to 90 days using argon gas, and automatically tracks, bills and alerts staff to replace an empty bottle using cloud technology. With the high cost of labor for room service and low capture rates of mini-bars, Plum is a welcome evolution to drive F&B profits.
  •  
    This is great example of a hardware technology that has been implemented in London West Hollywood hotels to improve and personalize customer experience. This technology also helps in driving F&B profits while reducing labor costs. The customer gets to enjoy a quality glass of wine at their own convenience.
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