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Six Technology Trends Revolutionising The Hospitality Industry | By Calum McIndoe - 1 views

www.hospitalitynet.org/...4060662.html technology trends hospitality industry
shared by jazminesnyder on 10 Jun 14 - No Cached
  • Firstly, upfront investment is lower with the cloud as there are no initial hardware costs or associated expenses such as full time, in-house IT staff to maintain the system. Secondly, hotels like the idea of taking the headache and distractions of IT off their site, leaving them free to focus on the day-to-day business of looking after their guests.
  • tablets and smartphones revolutionise the way we interact with technology.
  • City Nites accesses its hotel management system on Apple iPads to eliminate old-fashioned, manual registration desk processes. This enables hotel team members to 'meet and greet' their guests at any location, improving the personalisation of the check-in experience and reducing the costs associated with static reception desks and all their technology at each location.
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  • The online reputation of a property is business critical. It does not however, stand alone as a marketing department concern, but relates directly to daily operations.
  • the technology systems in use - especially those in large chains - must account for the global perspective.
  • Integrating these systems can provide more comprehensive management information, faster reporting and a truly comprehensive view of profitability.
  • Elsewhere, integration offers the possibility of being able to "revenue manage" the guest across all areas of their stay: this requires transaction level interfaces but need not be complex to use. Critically it aligns the marketing -based personalised offering with the financial outcome of the revenue secured.
  • Customers expect their experience within a hotel to be totally personalised to them:
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • All of these trends have already brought about a profound change in the hospitality industry - and they will continue to disrupt and redefine operations. From the back office to front of house, from the hotel to the corporate office, the technology that underpins these changes will deliver a sharp competitive edge at all levels.
  • All of these trends have already brought about a profound change in the hospitality industry - and they will continue to disrupt and redefine operations. From the back office to front of house, from the hotel to the corporate office, the technology that underpins these changes will deliver a sharp competitive edge at all levels.
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • All of these trends have already brought about a profound change in the hospitality industry - and they will continue to disrupt and redefine operations. From the back office to front of house, from the hotel to the corporate office, the technology that underpins these changes will deliver a sharp competitive edge at all levels.
  • around 85% of the queries we see from hospitality companies and hotels include a serious look at cloud computing.
  • The sum total of these drivers is that cloud technology is no passing fad: for the hospitality sector it is the new norm.
  • the low capital expenditure investment for mobile hardware and much reduced software costs mean that mobile is a viable option for small independent properties, looking to develop customer service as a competitive edge.
  • As such, social media monitoring MUST be interfaced with the hotel management systems so that swift, appropriate action can be taken.
  • it is embedding the process of capturing guest preferences and proactively using that data.
  • ypere044 on 10 Jun 14
     
    This article gives us a glance at six different technological trends being used and "revolutionizing" the hospitality industry. The six trends are cloud/software services, mobility, social media, personalized systems, integration, and globalization. The trends are all seen across the board in hospitality nowadays and are making huge changes in the industry. We have been talking about cloud computing and the pros and cons of using a cloud to store information and even with all the controversy, companies are investing and using the cloud. The use of tablets and smartphones has changed the way we interact with technology and the hospitality field is not staying behind. They are developing mobile sites and apps to help customers look at pictures and reviews about a place, check in and check out or make other arrangements. Social media is also revolutionizing hospitality by creating a reputation for businesses whether they be positive or negative. People can freely post about whether they enjoyed their stay at a certain hotel and helps build the online reputation of the company. In addition, more and more companies are looking to become more personalized experience. When I think about this part, I think mostly of the new systems rolling out at Disney World that scream personalization, guests can select their Fastpasses ahead of time, can use MagicBands to purchase things, get into their hotel, get into the park as well as to utilize the Fastpass system and every time a MagicBand is scanned at a touchpoint, the cast members know the person's name and whether they are celebrating something. With integration, customers and staff can access information from different departments all on one system and with globalization companies are trying to use systems that are global and used worldwide. 
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  • haelidenton on 30 Aug 14
     
    As technology continues to grow, it's hard for hotels to keep up. But, there are six trends that could be very beneficial to hotels. The first being the Cloud/Software as a Service. If hotels begin to use a cloud based hotel management system, it would reduce cost of ownership by minimizing property hardware. As well as take the burden of maintaining the system off IT. Another trend that is growing is using mobile devices, such as tablets, to interact. Some hotels have recently decided to use Apple iPad's at the registration desk. This is an idea that needs to grow in the hospitality industry, because it increases the personalization of the check-in experience and reduces costs involving technology at the reception desk. Social media has a huge impact on the hospitality industry. There are reviews, referrals, and other types of communication about hotels on every type of social media. It is crucial that hotel management monitors and addresses every type of social media, in order to respond appropriately and take action. Being able to integrate the operating systems of all the amenities of a hotel (accommodation, event catering, the spa, etc.) is another tool that would be beneficial to the hospitality industry. This would provide better management information, faster reporting, and will allow management to view profitability. Last but not least, the last major trend the hospitality industry needs is globalization. As international travel, trade, and business grows, hotel companies will need to create different management tools in order to survive. International links are important for the hotel industry. Which means technology systems, need to be global.
  • ravicka on 15 Jan 15
     
    Technological developments continue to have a great effect on all aspects of our lives, the hospitality industry not being an exception. Calum McIndoe in his article "Six Technology Trends Revolutionising the hospitality industry" outlines areas of technology that managers within the industry need to take advantage of. Cloud technology, though this concept is fairly new it can provide great financial benefits to companies as it cuts cost greatly due to the fact that it eliminates the heavy hardware requirements traditional technology offered. Mobility, the fact that portable devices can add a competitive edge to the service offered. Think traditional services being provided on the go away from a fixed station. Social; the popularity of social networking sites have changed the face of hospitality and tourism marketing completely. Properties are now forced to monitor social networking sites to learn about customer demands and to also learn about the image their company has out there and how they can improve it. According to Mr. "for any hotel to not at least monitor social medis is tantamount to willingly flying blind." Personalized systems; value for customers within this industry has to do greatly with the personal touch added to the service delivered. These merged systems allows properites to use data to ensure that guest needs are met. Integration; the joining of isolated systems used in all areas of operations on the property. The use of integrated systems allows for the pulling of data from the different departments thus ensuring proper management of services delivered and revenue management. Globalisation; It is important that hospitality companies adapt to changes and trends brought about by globalisation. Whether the current global outlook is taken into consideration when considering how a company operates can greatly impact the final product.
  • jazminesnyder on 26 Aug 15
     
    ((NOTE: The author already highlighted the article in yellow when I found it, my personal highlighting is in PINK. Sections 5 and 6 are not highlighted in pink because I agree with the parts that the author highlighted yellow in those sections; Diigo toolbar will not let you highlight over something that has already been highlighted.)) This article mainly focuses on the technological changes in the hotel industry in pertinence with storing hotel information versus the traditional method(s) used by hotels that involved little to no technology at all. The article lists six different points or examples and states that businesses, especially small or upcoming businesses, need to follow by these six trends. The part of the article that stood out to me the most when reflecting on the lectures and power points for this week is the first trend. The first trend speaks about a "cloud" software (which I am not really familiar with so excuse me if my explanation is not 100% sound) and announces that "around 85% of the queries we see from hospitality companies and hotels include a serious look at cloud computing". The author lists a few reasons why such a high percentage of hotels are doing it this way. He basically says that you do not need special staff or special training to maintain the system; the system maintains itself so you can have more time to focus on your guests and trends in their patterns. Also, as far as the cost is concerned, "upfront investment is lower with the cloud as there are no initial hardware costs or associated expense…". Even though I am not very familiar with this service just yet, I like the idea of freeing up employee time to go and interact more with the customers; attending to the customers' needs is the most important thing in my eyes. The article goes on to list mobility, social media, personalized systems, integration, and globalization as all equally important parts to this revolution of technology pertaining to the hospitality industr

Green Chains Have the Competitive Edge over Stand Alone Hotels - 2 views

started by Mary White on 17 Jan 12 no follow-up yet
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What is Stopping Hotels from Adopting Green Practices - 0 views

www.greenlodgingnews.com/-from-adopting-green-practices hotel Business green solution
shared by Dhaval Khakhar on 07 Feb 12 - No Cached
  • Dhaval Khakhar on 07 Feb 12
     
    This articles talks about the nature of the hotel industry, which is inherently wasteful. when we see from energy and water use to waste generation, the guests in the hotel consume more resources than they do at home. Unless and until the hotels don't take steps to reduce waste and over-consumption of resources, this industry will have a large environmental impact on the world. the hotels which have green lodging standards reduce the impact of their operations and the bad part is that majority of the hotels have not even adopted these standards. the reasons could be either the management doesn't know the impact on the environment, or they believe the process is costly and time consuming, or the person who holds the responsibility is not doing his/her job right. Just like the law of science says "every action has equal and opposite reaction". similarly we can say, that managers and their managing practices can make a big difference in climate changes of the environment. Most of the hotel rooms say to recycle our towels, is it to recycle or to save their costs ? There could also be a possibility of having a wrong manager at the wrong position, who is not willing to widen his/her scope and learn about green initiatives, because in the end, these investments will generate benefits, financial, social and environmental.
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The Ultimate Green Hotel - 1 views

www.travelandleisure.com/...timate-green-hotel-august-2006
shared by Karl Koenitzer on 08 Feb 12 - No Cached
  • Ecotourism, by its traditional definition, places equal emphasis on energy, conservation, ecology, and community—issues that are integral to most eco-lodges. But experts such as Hitesh Mehta, a Florida-based landscape architect and board member of the International Ecotourism Society, suggest that "ecotourism" should be thought of as a category within a larger idea: sustainable travel. Mass tourism can be one of the most depleting effects on the environment, explains Sean Southey of the United Nations Development Programme's Equator Initiative. Jets and cars consume fossil fuels, hotels create tons of waste, and trekking humans encroach into natural areas. Sustainable travel seeks to reduce negative impact both locally and on a global scale.
  • Karl Koenitzer on 06 Sep 12
     
    This article was particularly intersting to me because it highlights the active "green movement" in the industry, but it also points out that many hotels that claim to be "going green" are actually employing practices that are anything but sustainable. The "green" notice you see when you enter the property, is nothing more than a marketing ploy in case they may encounter a customer who actually values sustainability. As much as eco-friendly organizations may inspect, certify, and supervise the industry, it is still very easy for companies to take the cheaper, more traditional road of ignoring the very principles of sustainability they claim to operate by. As much as we may try to regulate this movement, our efforts are never enough. Becoming environmentally sustainable has had a global impact already, but the level of awareness is not high enough to reach a globally effective level yet. Sustainability is our obligation to the earth that lets us live rent free. It is our responsibility and we must all take the initiative to ensure our global destinations are still around for future generations to enjoy. The problem, as this article points out, is that you can still polute and waste energy and hide behind the sign on your property that says you are eco-friendly just in case you come across that customer out there who actually values sustainability. It is sad that with all the sustainable technology available today, we still don't appreciate its importance. We have the technology to manage HVAC systems, waste processing, and renewable energy to name a few, but it is cheaper and more convenient to employ the traditional methods that are not sustainable. Many travel industry organizations have figured out that all they have to do is post signs saying they have sustainable technology and what it does without actually having to practice what they preach. I believe government agencies need to move in the general direction of coercing sustainable practices under s
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How Travel is Getting to Grips with New Mobile Technology and NFC in 2012 - By Marco Sa... - 0 views

www.htrends.com/C_in________By_Marco_Saio.html
shared by jennifer kornreich on 01 Mar 12 - No Cached
  • jennifer kornreich on 01 Mar 12
     
    According to a recent Google whitepaper, the number of mobile users researching travel via their mobile devices is expected to grow 51% in 2012. The case is equally compelling for mobile booking in APAC, with more than 15% of travellers projected to book travel products and service by 2013. This article was very interesting it discussed the up coming technologies that are effecting travelers. Mostly in airports and business travelers. They discuss a technology called NFC technology which is near field communication. with this technology in our phones we will be able to pay for lunch, tickets, and everything else just by swiping our phones at the registar. They discuss in the article something that we discussed in a group, whether it is good to be an early investor our wait and rid fit out and make sure that it is a good investment. As for mobile technology in travel they definitely said that the early adopters are reaping the benefits and seeing a major cash inflow from investing. So in this situation it would have been a better idea to adopt early, because now that it is so popular it is more expensive to get the technology up on running.
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New Facebook apps should boost revenues for restaurants - 2 views

restaurant-hospitality.com/...uld-boost-revenues-restaurants technology hospitality hotel software
shared by Bing Kwok on 04 Sep 13 - No Cached
  • Bing Kwok on 04 Sep 13
     
    The new Facebook app is the result of a partnership with restaurant reservation service OpenTable. Mobile users can now check out a restaurant's Facebook page and then make an instant reservation at any of the 20,000 restaurants that are part of the OpenTable lineup.Making a restaurant reservation can't get much easier than this. The app should help bring in business for restaurants that are part of the OpenTable network. A potential downside: It's now equally easy to for mobile users to cancel their confirmed reservations with a quick tap on their smartphone screen. The second app, a social gifting app dubbed Gratafy, promises to create an as-yet-untapped revenue stream by letting users purchase specific food and drink items for their Facebook friends without ever stepping foot in the restaurant themselves.
  • Dibakar Desouza on 06 Sep 13
     
    Yes i do agree with you on this. However, for example in China and Japan the whole concept of making reservations is not a common thing yet and i as well believe that it will never be. People just tend to walk in to restaurants as and when they please....This app would not really serve the purpose in these kinds of cultures....
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Becoming a King of the Cloud: How Hoteliers Can Level the Playing Field Using Cloud Tec... - 0 views

skift.com/...r-kings-of-the-cloudsiteminder
shared by smaka004 on 29 Sep 14 - No Cached
  • For revenue managers, however, perhaps the most important offering for hotels on the cloud is the low, predictable fees that come with a model that is typically subscription-based. This pay-as-you-go model removes the commission costs to the technology provider. Ultimately, this not only provides a boost to a hotel’s bottom line but an opportunity for that hotel to be connected to a greater number of booking sites and meta-search engines – to find travelers, and to be found.
  • Through the cloud, hotels are equipped with one architecture that is not only powerful today but is equally prepared for the change that is inevitable in future. According to Criteo’s Travel Flash Report, the first half of 2014 saw: Mobile bookings on travel websites are growing faster than desktop, at 20 percent versus 2 percent Smartphones and tablets account for 21 percent of hotel bookings In-app bookings account for 12 percent of total mobile bookings made on travel websites
  • Cisco has forecast that cloud applications will account for 90 percent of global mobile data traffic by 2018.
  • smaka004 on 29 Sep 14
     
    This article summarizes how a particular advance in IT, specifically cloud technology, has made it easier for hotels to actually provide hospitality. By democratizing the industry-leading technology solutions, the cloud provides independent hoteliers with the ability to compete with their larger counterparts by increasing efficiencies. While the article identifies many of the general benefits of cloud technology that we have been discussing in class previously, such as uninterrupted access to business solutions and much lower hardware costs, it goes on to provide specific examples of how hotels can actually integrate software within the cloud to power their business. For example, revenue management solutions on the cloud often work on a pay-as-you-go model, not a subscription. This increases the number of connections that hotel revenue managers can make with OTAs, in turn driving conversion to actual bookings. Moreover, cloud-based revenue management solutions provide integrated software that decreases the need for a large revenue management staff. The article also cites the prevalence of mobile bookings, which are growing at 20% versus 2% for desktop bookings. More than a fifth of bookings are actually done using a mobile device. With all of this new consumer data, hotels can actually personalize their offerings for their guests. This will decrease generic advertising costs over time. The reason why it is important to take these mobile bookings into account is that mobile consumers are already connected to the cloud as they make these arrangements. With that in mind, hotels need to turn around and continue to push storage, advertising, and booking solutions on the cloud to meet this demand.
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Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

hospitality.cvent.com/...f-with-increased-group-revenue IT Technology Hotels Hospitality
shared by Jennifer Koren on 18 Jul 12 - No Cached
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  • Mengchao Li on 18 Jul 12
     
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
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  • Irine Wallace on 17 Sep 12
     
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  • Irine Wallace on 17 Sep 12
     
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  • yuzhu li on 24 Oct 12
     
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  • Qike Chu on 25 Oct 12
     
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  • Michael Anthony on 26 Oct 12
     
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  • Ting Li on 26 Oct 12
     
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  • LU DENG on 26 Oct 12
     
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  • Yaping Li on 27 Oct 12
     
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  • TIAN LIU on 06 Mar 13
     
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • Xueling Wang on 07 Mar 13
     
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  • Jennifer Koren on 24 Oct 13
     
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
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POS Security: 4 Ways to Reduce Employee Theft in Your Restaurant - 0 views

focuspos.com/loyee-theft-in-your-restaurant
shared by mayr0604 on 17 Sep 15 - No Cached
  • According to the National Restaurant Association, employee theft accounts for about 75 percent of restaurants’ inventory losses; this equals more than three percent of annual sales
  • 1. Deploy video surveillance cameras and integrate them with your restaurant POS system.
  • Sweethearting” – offering free or deeply discounted food and beverages to friends or family – is another common act of employee theft.
  • ...6 more annotations...
  • 2. Track and limit POS system access.
  • To control and keep tabs on who logs into your POS system and when, consider issuing magnetic stripe cards employees must successfully swipe through a magnetic stripe reader before they gain access to it
  • 3. Set different POS security levels in your restaurant POS software.
  • Using log-in information (e.g., records of magnetic card swipes and fingerprint submissions) should enable you to track every employee and transaction, heightening POS security by giving you the documentation necessary to hold employees and managers accountable for their actions.
  • 4. Conduct background investigations of prospective employees.
  • Additionally, run a criminal background check. Previous employers may not uncover problems with an individual to whom you’re considering offering a job. With a criminal record (or the lack of one) on the table, there’s no ambiguity.
  • mayr0604 on 17 Sep 15
     
    Increasing POS Security is a must when confronting employee theft within the hospitality industry. The following article highlights four effective ways in which hospitality companies can reduce internal loss and more effectively manage their staff. 
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How Can Hoteliers Take Advantage of the Disruptive Shift from Desktop to Mobile? | By M... - 0 views

www.hospitalitynet.org/...4068791.html hotels revenue booking GDS OTA mobile connect
shared by ccpanther88 on 28 Jan 15 - No Cached
  • Last year over 38% of web visitors and nearly 40% of page views were generated from non-desktop devices
  • nearly 21% of bookings and 17% of room nights came from tablets and mobile devices.
  • Tablets generated 226% more revenue and 77% more room nights than "pure" mobile devices
  • ...2 more annotations...
  • nvesting in your property website to maximize revenue from the three screens
  • Keeping the consumer engaged and reaching them multiple times throughout their journey (through which you will also be competing with the OTAs and other hotel websites) requires using multiple channels to tell your hotel's story.
  • ccpanther88 on 28 Jan 15
     
    Mark Starkov, President & CEO at HEBS Global provides advice as to how to understand and optimize several tools hotels use for bookings. We live in a world where mobile connectivity is on the rise with no fall in sight. More and more people are spending more time and money on and through these devices, and it is something that our travel and hospitality industries are booming from. In 2014, nearly 40% of web visitors and page views were credited to non-desktop computers. In terms of hotels, these devices can also account for over 20% of bookings and 17% of sleeping room nights. Between 2013 and 2014, hotel revenue generated via tablets more than doubled and booked over 77% more room nights than non-"pure" devices. These stats alone should have all hoteliers seeing opportunity. The world of e-commerce is allowing hoteliers and other travel companies to open up many revenue streams. Between DGS, OTAs, and CRM, we are able to reach a much wider audience and bring in an exponentially larger amount of business. These tools do not work for free, as there are often commissions or subscription fees these companies are compensated for. As valuable as these third-party tools are, it is equally important to invest in your direct-booking outlet. Booking direct business keeps the most money in your pocket. Not only will you get optimum rates, you will also save on commissions, referral fees, etc. Just imagine not having to pay a third-party commission of 10% of a $100,000 dollar piece of business. That's 10 thousand saved. Sometimes, when large corporate events are booked, there can be two referral services involved, resulting in 15% commission payout. In terms of direct vs. third-party business, a hotel could not survive on only one.
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'Hotels of the Future' changing Australia's hotel industry today | The Hotel Conversation - 0 views

www.thehotelconversation.com.au/...1538601355 industry innovation
shared by Yueyu Peng on 16 Oct 18 - No Cached
  • The changes emphasise trends such as localism, individualism, art and sustainability, and come at a time when the Australia hotel sector is undergoing its largest-ever expansion.
  • Over 200 new or upgraded hotels will be added to Australia’s hotel inventory in the decade to 2025 in city, airport, suburban, regional and resort destinations.
  • New lifestyle brands introducing new hospitality concepts:
  • ...4 more annotations...
  • The technology revolution
  • The Lobby/Living Space Revolution
  • Design emphasis moves from global to local, uniformity to individuality
  • Small equals big in the design revolution:
  • Yueyu Peng on 16 Oct 18
     
    This article is about the changes in Australia hotel industry. Tourism Accommodation Australia release the research report. The report shows the technology innovation and future trend of Australia.
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HNN - Hotel industry explores voice tech, smart speakers - 0 views

www.hotelnewsnow.com/...ores-voice-tech-smart-speakers hotel industry voice tech Hospitality technology
shared by mrueda on 26 Aug 18 - No Cached
  • Through the smart speaker, guests can request information, such as hours of breakfast or for the fitness center, and they’ll receive an immediate “canned” response, he said. For other more specific requests, such as asking for more towels or for a late check out, the platform converts the request through a tablet, which triggers hotels staff to respond accordingly and complete the request.
  • Hotel companies have begun switching over some requests that would normally go to a concierge, such as restaurant recommendations, to voice-activated smart devices, while some have gone a step further and let guests control lights, shades and the HVAC system, said Victor Idrac, project coordinator at HTNG.
  • tness center, and they’ll receive an immediate “canned” response, he said. For other more specific requests, such as asking for more towels or for a late check out, the platform converts the request through a tablet, which triggers hotels staff to respond accordingly and complete the request.
  • ...9 more annotations...
  • Through the smart speaker, guests can request information, such as hours of breakfast or for the fitness center, and they’ll receive an immediate “canned” response, he said. For other more specific requests, such as asking for more towels or for a late check out, the platform converts the request through a tablet, which triggers hotels staff to respond accordingly and complete the request.
  • fitness
  • many risks to accept and challenges to solve with new guest-facing technology.
  • “During the early adoption phase of any guest-facing technology, guest education is critical to utilization, experience and value,” he said. “Another equally important part is staff training, as implementation of voice-based solutions can impact the staff in a multitude of ways.”
  • Routine updates on the devices are a necessity, he said, and software updates should not only introduce new features but also fix any security bugs ore vulnerabilities that have come to light
  • Routine updates on the devices are a necessity, he said, and software updates should not only introduce new features but also fix any security bugs ore vulnerabilities that have come to ligh
  • The world is more and more connected to mobile devices, Pohl said
  • This technology will eventually be as commonplace as a television is in guestrooms, Idrac said.
  • Voice is one of the greatest emerging technologies of this decade, and hotel brands should get comfortable with this tech now, he said. Some brands that will come later to the game will need to listen to their customer base, he said
  • mrueda on 26 Aug 18
     
    This article discusses the never ending demand and growth of technology in the hospitality and tourism industry. The article specially discusses voice technology. Similar to the Amazon Alexa and Google Dot.  Many hotels across the United States have already implemented this technology into their guest rooms. According to the article, "it provides better tracking capability." Ron Phol SVP and COO of Best Western Hotel & Resorts.  A guest can put in a request through the voice technology and software is able to track the time it takes for a guest to receive a response back. This voice technology is still in its baby stages. So an extended amount of training and care is involved when introducing it to hotels, not only for the staff but also the guest.  There is also the concern of security breaches and down time that can slow down the day to day functions of a hotel.
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HVAC Maintenance and Energy Savings - Facilities Management HVAC Feature - 0 views

www.facilitiesnet.com/...Management-HVAC-Feature--10680
shared by ehida004 on 24 Jun 18 - No Cached
  • HVAC systems in typical commercial buildings are responsible for more than 40 percent of total energy use. Keeping HVAC systems running properly and at peak efficiency is the first step in managing facility energy use.
  • Temperatures and humidity levels that fall outside of this range can lead to interruption in services and even costly system failures.
  • Reactive maintenance remains the norm, not the exception. Maintenance is deferred. Planned and predictive maintenance remain the exception.
  • ...5 more annotations...
  • Sometimes the difference between keeping a business running and having to shut down is nothing more than proper HVAC system maintenance.
  • Proper maintenance of HVAC systems requires careful planning and forward thinking, both of which become lost when maintenance is considered nothing more than an overhead expense.
  • Reactive maintenance is the most costly way to maintain building HVAC systems.
  • And when factors are included, such as extended equipment life, reduced energy use, less frequent system downtime, and decreased interruptions to building operations, organizations that have implemented comprehensive maintenance programs find that their total costs can be as much as 50 percent lower than the costs for those organizations that continue maintain equipment reactively.
  • Facility executives should be able to demonstrate the consequences of ignoring HVAC system maintenance while identifying the real cost savings associated with comprehensive maintenance.
  • ehida004 on 24 Jun 18
     
    According to this article, HVAC systems are responsible for more than 40 percent of total energy use. Having proper HVAC maintenance services allows for companies to save cost and prevent them from losing revenue due to damages. As stated in this article, "reactive maintenance is most costly way to maintain building HVAC systems". HVAC systems are the least noticed by organization because its not visible unlike other visible things such as lighting systems, carpet ect. Documentation is key, if facility executives want to level the playing field, they should consider investing money in HVAC maintenance that will provide the organization a rate of return that is equal or even greater than what others are promoting. There's up to 15 to 20 percent less energy used than when those systems are left to deteriorate. Therefore, regular inspection, testing, and maintenance of the damper will keep it operating properly minimizing energy use.
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Daily Buzz: Event Registration's New Frontier: Associations Now - 1 views

associationsnow.com/...ent-registrations-new-frontier
shared by herzencortes on 25 Mar 19 - No Cached
  • Facial recognition and customized software-as-a-service solutions are taking center stage.
  • But, as with any new technology, registration advances also come with a need for improved data security.
  • there is no question that these technologies—including facial recognition, thumbprint/grid and tracking by cameras—greatly increase the quantity of data that is being held. Event technology is evolving to meet these data concerns.”
  • ...4 more annotations...
  • one area of advancement that must correspond with all these technology advancements is consumer data privacy and controls,
  • “We see innovative solutions focusing on the one thing companies do exceedingly well and integrating their tech with other best-in-breed solutions,” says Adrien Peterson, chief technology officer at EventCore, in an interview with Smart Meetings. “This opened up a whole new reality for event planners. They could create a bespoke event registration tech deck, a built-to-order solution to meet their event’s precise needs.”
    • herzencortes
      herzencortes on 26 Mar 19
       
      Face recognition has become a turning point in hospitality technology. This technology is now present in stadiums, airports, phone and consumer products. The next step is going to be key access, and other technologies that will be part of the customer experience.
  • one area of advancement that must correspond with all these technology advancements is consumer data privacy and controls,
    • herzencortes
      herzencortes on 26 Mar 19
       
      Privacy is quickly becoming a bigger and bigger issue, this is because there is more and more information about people available from bio metrics to financial information.
  • “Without a great user experience, you’ll be hard-pressed to get anyone to actually use the system,”
    • herzencortes
      herzencortes on 26 Mar 19
       
      User experience is becoming a turning point in all different technologies, and in hospitality this trend is equally as prevalent.
  • chern331 on 25 Mar 19
     
    Eventcore is seeking to implement new technologies for event registration. The company is interested in doing fingerprint and face recognition as an entry to an event, instead of a normally accepted ticket. The company spoke about growing security concerns in the event industry and how there needs to be more effort to safeguard attendees information. Biometric entry seeks to keep customer information safe while ensuring speedy entry into events.
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How to Invest in Hotel Real Estate - CrowdStreet - 0 views

www.crowdstreet.com/...how-invest-hotel-real-estate
shared by Maria Zuniga on 29 Oct 17 - No Cached
  • Commercial real estate investments are subject to shifts in supply and demand that can have a notable impact on net operating income, profitability and yield
  • hotels have the ability to mark rents to market on a daily basis. The upside of that flexibility is that hotels can quickly react to heightened demand and improving economic conditions and raise room rates as much and as fast as the market will bear.
  • The flip side of this fluidity is that hotels are more susceptible to operating fluctuations when compared to other asset classes.
  • ...21 more annotations...
  • Hotels are defined primarily by the services and amenities that they offer.
  • Full-Service
  • Limited-Service
  • Budget
  • Extended Stay
  • OTAs have had a major impact on how hotels are booked since their inception some twenty years ago
  • ADR = Room Revenue / Rooms Sold
  • RevPar = Occupancy Rate x ADR
  • The two core customer groups that fuel demand for hotel rooms are tourism and business travelers
  • Hotels also can benefit from locations adjacent to or near convention centers.
  • Demand drivers can change as a metro grows.
  • The hotel industry has seen substantial change both in terms of how hotels are developed and used as well as how they are marketed. Most changes in use are rooted in the adoption of technology.
  • Hotels have unique industry standard metrics to track performance and growth, which include average daily rates (ADR) and revenue per available room (RevPar)
  • illenials are driving changes in use of practically everything they touch and hotels are no exception. Through their desire for affordable yet “cool” hotels in urban locations, hotel brands have been rapidly evolving to deliver concepts that cater to their tastes
  • While some pundits argue that the Millenial hotel is a fad, it is nonetheless changing the industry landscape and bringing a new breed of hotel to a magnitude of urban destinations.
  • nother way in which technology is changing the use of hotels is by enabling guests to redefine the period of the traditional night stay.
  • These apps are yet another example of how technology can be used to generate efficiencies – in this case to fill intraday hotel vacancies that would otherwise go unused.
  • Anyone who has traveled for either business or pleasure can grasp the basic building blocks of a successful hotel investment, which include: product offering, service, location, and competitiveness.
  • It also doesn’t require an industry veteran to appreciate that investing in a five-star hotel doesn’t necessarily correlate to earning five-star returns.
  • The takeaway is that hotels across all categories and price points have their own market segments, competitive sets and corresponding metrics. The key is to conduct a comparative analysis amongst similar hotels in order to determine whether or not the subject asset stands to win greater than, equal to or less than its fair share of its market demand.
  • There are a variety of entry points into hospitality real estate investments with a host of strategies
  • Maria Zuniga on 29 Oct 17
     
    This article is very interesting because it breaks down everything about investing in the hospitality industry. Hospitality is one of the few properties that shift in supple and demand can be felt immediately. The article explains that hotels have no lease agreement so they are able to market on a daily basis. This is why they are able to raise the prices on the rooms. I really like how the article describes the key metrics used to evaluate hotel performance. The article also explains recent changes in the hospitality industry that have brought to the market new types of hotels. It is important to note that the two core customer groups that fuel demand are tourism and business travelers.
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PMS Software Evaluation Scorecard Ensures Hotels Can Find Their Ideal Property Manageme... - 1 views

www.hospitalitynet.org/...4084559.html
shared by jmore044 on 16 Sep 17 - No Cached
  • Knowing that not all hotel PMS solutions are created equal, StayNTouch® has released a comprehensive PMS Evaluation Scorecard designed to help hotel operators select the right PMS for their needs and budget.
  • The criteria-based approach is created on a quantitative assessment of the PMS in terms of functionality, flexibility, maintainability, and usability.
  • Hoteliers can use the step-by-step scorecard to determine the total score for each PMS vendor and then consider only the technology providers with the highest grades.
  • ...1 more annotation...
  • The downloadable scorecard and template address the most critical areas that require consideration during the evaluation process including: Defining goals Creating a list of potential vendors/solutions Annual Costs Implementation Mobility Integration Reporting/Insights Ease of use/User Interface Automation Security and Scalability Service and Support
  • mitchlaferriere on 16 Sep 17
     
    StayNTouch has released a PMS Evaluation Scorecard designed to help brands to decide the right PMS for their needs and budget. The scorecard takes into account functionality, flexibility, maintainability, and usability. Making well-informed decisions when it comes to PMS is especially important, as the PMS represents the backbone of an operation. Moreover, with the multitude of options now available, choosing the right PMS can be quite the ordeal. The market is filled with a variety of products that suit a diversity of needs. From "traditional" PMS to web-based and cloud-based formats, such a choice can be daunting for a hotelier. StayNTouch's PMS Evaluation Scorecard is designed to simplify the process by weeding out the worst options, leaving the prospective consumer with only the highest rated matches.
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Hospitality Digital Technology: Challenges, Priorities and Buzzwords - By Max Starkov - 0 views

www.hotelnewsresource.com/article104385.html
shared by chern331 on 18 Mar 19 - No Cached
  • Today’s hospitality is being transformed into a 100% digital technology-enabled industry powered by online, mobile, cloud, IoT, AI and blockchain tools and applications. Digital technology is making its way into every aspect of the industry: hotel operations, guest services, communications, revenue management, distribution, CRM and marketing.
  • Guest Engagement, Acquisition, and Retention Technology – these are technology applications focused on engaging and bringing the guest to the property, continuing the conversation pre-, during and post-stay and eventually turning the guest into a loyal and repeat guest. Guest Services Technology – these are on-property hardware devices and appliances, and software applications (on-premises or cloud-based) that provide or enhance guest services, improve guest comfort and satisfaction and enable customer service and communications.
  • Reluctance to invest in digital technology: This reluctance to invest in digital technology comes from the lack of understanding that we are serving technology obsessed travel consumers who demand a hotel technological experience be equal or better to what they have at home.
  • ...2 more annotations...
  • Most of the time, CRM data is not being utilized to engage and retain past guests.
  • Hoteliers need to monitor, proactively inquire about and familiarize themselves with the Next Generation Technologies that are already making their way into hospitality, including Artificial Intelligence (AI), Internet of Things (IoT), Voice Assistants, Chat Bots, Robotics, and Blockchain.
  • chern331 on 18 Mar 19
     
    The hospitality industry is showing signs of becoming a 100% computerized operation. Trends are showing that technology in hotels are directly correlated to its guest retention rate. There are many aspects to the growing technology capabilities in many hotel sectors. The sectors include: security improvements, guest interaction through AI, and automated self-serve kiosks.
10More

A Robust, Up-to-Date HRIS Can Jumpstart Your Talent Management Implementation - 1 views

www.adp.com/...insight-item-detail.aspx HRIS Talent Management HR
shared by ashleyb102 on 16 Feb 18 - No Cached
  • Human Resource Information Systems (HRIS), are essential for driving fundamental HR management and payroll functions
  • a robust, up-to-date HR system of record can significantly jumpstart your Talent Management implementation
  • A HRIS provides the core system of record that enables entry, validation, maintenance, presentation, and reporting of data required for effective HR management
  • ...5 more annotations...
  • name, address, phone number, Social Security number, job code, job title, job grade, direct manager, employment history, and education
  • employee records
  • The more high-quality information that resides in your HRIS, the faster and easier it will be to add Talent Management capabilities to your HR system or record
  • Three fundamental data elements are required to drive automated processes across all Talent Management domains: job codes, job titles, and job grades assigned to each employee
  • In the Succession Management area, job titles are needed for nominating successors with the right skills, competencies, and experience to fill a specific position
  • ashleyb102 on 16 Feb 18
     
    HRIS (Human Resource Information Systems) are needed to enable beneficial HR management and payroll functions. This system allows companies to keep track of data pertaining to employees like name, address, phone number, social security number, job title, employment history and education. This article explains how in order for companies to have a strong Talent management system they must first have their HRIS in order. The HRIS should be in order because it can provide the Talent Management Systems with data that can make auto processing easier and faster. Job codes, job titles and job grades are data elements in an HRIS that can help span all Talent Management modules. In result, this can make recruiting, retaining, and rewarding employees a simpler process.
  • jmelilli on 21 Feb 18
     
    Not all ADP systems are created equal. While the system is advertised as scalable In my experience the options for smaller operations leaves much to be desired. They have become the most prevalent system and can be a valuable experience for anyone entering the job market.
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