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Glenn Hervieux

15 Customer Service Skills that Every Employee Needs - 53 views

www.helpscout.net/...customer-service-skills

character website

shared by Glenn Hervieux on 22 May 17 - No Cached
  • Glenn Hervieux on 22 May 17
     
    Great list of traits/behaviors to show we care about those we serve
Dan Bench

Dan Pink's Drive: A Scholarly Book Review - 20 views

edurolearning.com/drive-scholarly-review

shared by Dan Bench on 12 Jul 16 - No Cached
  • we have a responsibility to ensure that our students develop skills to perform heuristic tasks in order to compete in the job market.
  • According to SDT the three basic psychological needs for motivation are competence, where one feels effective and efficacious; relatedness, where one feels close and connected to others; and autonomy, where one feels causation and ownership of one’s behavior
  • Starkey (2011) suggests that creativity is the penultimate learning experience and that sharing the knowledge is the ultimate goal (p. 25), a concept supported by Siemen’s (2004) connectivism learning theory, where learning and knowledge rests on a number of opinions that when connected allows us to know more (2004).
  • ...2 more annotations...
  • Overall, promoting mastery through flow-friendly classrooms is certainly a reality and adds weight to the Motivation 3.0 model
  • So as Lent (2010) suggests, providing opportunities for students to be part of something larger than themselves is clearly a viable proposition where students pursue “purpose” goals that serve others as opposed to “profit” goals, such as good grades, that only serve themselves (Pink, 2011, p. 142).
Rafael Morales_Gamboa

Scaling Personalization: What It Takes To Meet The Expectations of Today's Students | The EvoLLLution - 36 views

evolllution.com/...xpectations-of-todays-students

personalization education technology

shared by Rafael Morales_Gamboa on 22 Mar 16 - No Cached
  • service that’s friendly, immediate, accurate and goes the extra mile
  • students want a flexible, affordable, easy-to-use product that meets their needs
  • We provide students with access to our predictive analytics tool, which looks at student behavior and gives them a sense of whether they’re on track for success, could make some improvements or are falling behind.
ekpeterson

Educational Leadership:Teaching Screenagers:Too Dumb for Complex Texts? - 72 views

www.ascd.org/...b-for-Complex-Texts%C2%A2.aspx

reading technology education texts complex learning resources

shared by ekpeterson on 06 Mar 16 - No Cached
  • Willingness to Probe
  • readers may need to sit down with them for several hours of concentration.
  • hey insert a hesitant question before moving on.
  • ...8 more annotations...
  • That willingness to pause and probe is essential, but the dispositions of digital reading run otherwise. Fast skimming is the way of the screen. B
  • they have grooved for many years a reading habit that races through texts, as is the case with texting, e-mail, Twitter, and other exchanges, 18-year-olds will have difficulty suddenly downshifting when faced with a long modernist poem.
  • They are deep and semiconscious behaviors that are difficult to change except through the diligent exercise of other reading behaviors.
  • Texts like this one are too complex to allow for rapid exit and reentry. They often originate in faraway times and places and discuss ideas and realities entirely unfamiliar to the modern teenager. To comprehend what they say requires a suspension of present concerns.
  • Finally, the comprehension of complex texts depends on a receptive posture in readers. They have to finish the labor of understanding before they talk back, and complex texts delay the reaction for hours and days.
  • Digital communications, on the other hand, especially those in the Web 2.0 grain, encourage quick response.
  • Complex texts aren't so easily judged. Often they force adolescents to confront the inferiority of their learning, the narrowness of their experience, and they recoil when they should succumb.
  • reserve a crucial place for unwired, unplugged, and unconnected learning. One hour a day of slow reading with print matter, an occasional research assignment completed without Google—any such practices that slow down and intensify the reading of complex texts will help.
Christina Melly

A dozen ways to teach ethical and safe technology use - Home - Doug Johnson's Blue Skunk Blog - 142 views

doug-johnson.squarespace.com/...l-and-safe-technology-use.html

shared by Christina Melly on 28 Dec 10 - No Cached
  • Responsible teachers recognize that schools must give students the understandings and skills they need to stay safe not just in school, but outside of school where most Internet use by young people occurs. Over-filtered school networks set up a false sense of security; the real world of the Internet is quite different from the Internet at school.
    • Rob Weston
      Rob Weston on 28 Dec 10
       
      Can't agree enough with this, the over-use of filters in schools is making everybody complacent when it comes to teaching students to self-filter.
    • Christina Melly
      Christina Melly on 02 Sep 15
       
      Right -- if students don't take ownership of their own messages, we see a lot more of those inappropriate messages when the "babysitter" is taken away.
  • A district’s current acceptable use policy should include language about posting private information about both oneself and others
  • A district’s current acceptable use policy should include language about posting private information about both oneself and others
  • ...5 more annotations...
  • Verbalization of how we personally make decisions is a very powerful teaching tool, but it’s useless to lecture about safe and appropriate use when we ourselves might not follow our own rules.
  • If you're not making mistakes, then you're not doing anything
  • 9. Create environments that help students avoid temptations
  • Assess children’s understanding of ethical concepts. Do not give technology-use privileges until a student has demonstrated that he or she knows and can apply school policies. Test appropriate use prior to students gaining online access.
  • Privacy - I will protect my privacy and respect the privacy of others. Property - I will protect my property and respect the property of others. a(P)propriate Use - I will use technology in constructive ways and in ways which do not break the rules of my family, church, school, or government.
  • anonymous on 28 Dec 10
     
    2. Stress the consideration and application of principles rather than relying on a detailed set of rules. Although sometimes more difficult to enforce in a consistent manner, a set of a few guidelines* rather than lengthy set of specific rules is more beneficial to students in the long run. By applying guidelines rather than following rules, students engage in higher level thinking processes and learn behaviors that will continue into their next classroom, their homes, and their adult lives.
  • Christina Melly on 02 Sep 15
     
    Teaching ethical and safe use of ICTs.
anonymous

Why Schools Must Move Beyond One-to-One Computing | November Learning - 139 views

novemberlearning.com/...ve-beyond-one-to-one-computing

shared by anonymous on 04 Apr 13 - No Cached
  • I’m concerned that most one-to-one implementation strategies are based on the new tool as the focus of the program. Unless we break out of this limited vision that one-to-one computing is about the device, we are doomed to waste our resources.
    • Michael Stocks
      Michael Stocks on 03 Mar 14
       
      I don't think this idea applies to just 1 to 1 but many other school implementations.
    • DON PASSENANT
      DON PASSENANT on 18 Jul 14
       
      It is not the devices but the inability to create and implement standards that lead to 21st century skills.  Too much buying stuff without expert advice and guidance.
  • Then, teachers are instructed to go! But go where?
    • anonymous
      anonymous on 13 Jul 15
       
      VISION first! You have the device. You know how to access some cool interactive tools. But now what? This is the key!!
  • I believe every student must have 24-7 access to the internet.
  • ...19 more annotations...
  • it is a simplistic and short- sighted phrase that suggests if every student had a device and if every teacher were trained to use these devices, then student learning would rise automatically.
  • Adding a digital device to the classroom without a fundamental change in the culture of teaching and learning will not lead to significant improvement.
  • Let’s drop the phrase “one-to-one” and refer instead to “one-to- world.”
  • The planning considerations now evolve from questions about technical capacity to a vision of limitless opportunities for learning.
  • As soon as you shift from “one- to-one” to “one-to-world,” it changes the focus of staff development from technical training to understanding how to design assignments that are more empowering—and engage students in a learning community with 24-hour support
  • Perhaps the weakest area of the typical one-to-one computing plan is the complete absence of leadership development for the administrative team
  • Craft a clear vision of connecting all students to the world’s learning resources.
  • Model the actions and behaviors they wish to see in their schools.
  • Support the design of an ongoing and embedded staff development program that focuses on pedagogy as much as technology.
  • Move in to the role of systems analyst to ensure that digital literacy is aligned with standards.
  • Ensure that technology is seen not as another initiative, but as integral to curriculum.
  • support risk- taking teachers
  • creating cohorts of teachers across disciplines and grades who are working on innovative concepts
  • Mathtrain.TV.
  • how much responsibility of learning can we shift to our students
  • How can we build capacity for all of our teachers to share best practices with colleagues in their school and around the world?
  • How can we engage parents in new ways?
  • How can we give students authentic work from around the world to prepare each of them to expand their personal boundaries of what they can accomplish?
  • publishing their work to a global audience.
Roland Gesthuizen

Punitive Damages - 35 views

www.alfiekohn.org/...punishment.htm

punishment discipline behaviour AlfieKohn

shared by Roland Gesthuizen on 26 Mar 15 - No Cached
  • Roland Gesthuizen on 26 Mar 15
     
    To punish kids, very simply, is to make something unpleasant happen to them -- or prevent them from experiencing something pleasant - usually with the goal of changing their future behavior.  The punisher makes them suffer, in other words, to teach them a lesson
Roland Gesthuizen

Parenting With Dignity - Reasons why punishment doesn't work - 26 views

www.parentingwithdignity.com/...s_punishment_does_not_work.htm

parenting punishment discipline behaviour

shared by Roland Gesthuizen on 26 Mar 15 - No Cached
  • Roland Gesthuizen on 26 Mar 15
     
    Punishment guarantees a "push-back" response in all of the following situations: (A "push-back" response is simply the natural human resistance to change. Any time that one attempts to change a child's behavior the child will resist. Add punishment and you will insure more resistance to change.)
mostrum

25 classroom management strategies to get silence from a noisy group of students - Behaviour Needs - 127 views

www.behaviourneeds.com/...from-a-noisy-group-of-students

classroom management management classroom strategies silence student behavior

shared by mostrum on 20 Feb 15 - No Cached
  • mostrum on 20 Feb 15
     
    25 great ideas for getting loud classes to quiet down.
Matt Renwick

Why Change Management Fails | Psychology Today - 51 views

www.psychologytoday.com/...why-change-management-fails

change management psychology

shared by Matt Renwick on 06 Dec 14 - No Cached
  • They fail fundamentally because it is conceived as an outside-in process, moving about parts of the organization, rather than an inside-out process which focuses on change within individuals.
  • 70% of large-scale change programs didn’t meet their goals
  • when changes fail, people often grow cynical.
  • ...12 more annotations...
  • change doesn't happen without individual people changing their thinking, beliefs and behavior
  • think differently about their jobs
  • change efforts often falter because individuals overlook the need to make fundamental changes in themselves.
  • managers don’t act as role models for change
  • combine efforts that look outward with those that look inward
    • Matt Renwick
      Matt Renwick on 07 Dec 14
       
      Kind of how we kept our vision statements, but also added the mission, instead of getting rid of the vision altogether.
  • alignment with their own life purposes
  • cognitive dissonance
  • Linking strategic and systemic intervention to genuine self-discovery and self-development by leaders is a far better path to embracing the vision of the organization and to realizing its business goals.
  • behavioral data to affect employee performance
    • Matt Renwick
      Matt Renwick on 07 Dec 14
       
      How we monitor levels of instruction as a school.
  • explain that story to all of the people involved in making change happen
  • Anyone leading a major change program must take the time to think through its "story"
  • change is an inside-out process
Matt Renwick

Why Cliques Form at Some High Schools and Not Others - The Atlantic - 37 views

www.theatlantic.com/...2

form schools atlantic design pbis

shared by Matt Renwick on 21 Nov 14 - No Cached
  • Schools that grouped students by academics and created other ways to force kids with different backgrounds to cooperate (whether in clubs or on sports teams) were less ruled by segregation and hierarchy.
  • how organizations shape our behavior
  • People are social animals, but we’re also creatures of our environment. Our habitats shape our habits.
Sharin Tebo

OPINION: Personalization, Possibilities and Challenges with Learning Analytics | EdSurge News - 34 views

www.edsurge.com/...lenges-with-learning-analytics

personalizedlearning learner research personalized SDW analytics challenges possibilities personalization

shared by Sharin Tebo on 02 Nov 14 - No Cached
  • Many of these challenges result from trying to personalize within the context of traditional school structures that standardize the curriculum, the assessments, the grouping, and the instructional time.
  • a genuine problem: how to achieve the tremendous academic gains that are possible through personalized instructional methods within the constraints of a traditional classroom.
  • Knowledge mapsFormalizing a learning map--sequences of connected concepts and skills that define how one masters a domain, such as beginning Algebra--and mapping student mastery on the map, enables intelligent learning systems to recommend the next concept or skill to be learned, propose aligned instructional content, and present appropriate questions and tasks to assess mastery.
  • ...3 more annotations...
  • Learning analytics combines data from student models with data on learning behaviors, knowledge maps, and learning outcomes, and mines these data sets to identify patterns that associate student attributes and behaviors with successful outcomes.
  • Learning analytics marks a significant departure from traditional data-driven instructional strategies. That’s because so much more data is available to mine, make sense of, and use.
  • It is not enough to design cutting edge analytics to shape educational decision making if we do not understand how teachers can apply them to optimize student learning outcomes.
  • Sharin Tebo on 02 Nov 14
     
    Learner analytics to help personalize learning
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