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Contents contributed and discussions participated by Brian Massey

Brian Massey

The Ultimate UX Design of Form Validation - Designmodo - 0 views

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    Forms are a key component of Landing Pages (in addition to Offer, Image, Trust and Proof). When a visitor considers completing a form — for lead gen, to subscribe or to purchase — it is the moment of truth.

    So, it is sad that so many forms work to chase these ready customers and prospects away.

    This article will give you some things to consider as you guide development of your website forms in these areas: Right time of informing about problems/success Right place for validation messages Right color Clear language
Brian Massey

Visitor Personas and Video Games | Orbit Media - 0 views

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     @crestodina I spoke at the Conversion Conference #convcon this week about flipping your message according to your Web visitor. This can be applied to subject lines, search ads, display ads and landing pages.

    One of the most powerful "flips" is between the four kind of visitors outlined by Bryan and Jeffrey Eisenberg in their book Waiting for Your Cat to Bark?.

    Here is a creative twist on the four kinds of visitors you'll encounter on your website: video game characters.

    Is the page, post or email you're working on right now targeting Frogger or Mario or Galaga or PacMan?

    It should.
Brian Massey

How to Design Kickass Long Form Sales Pages-ConversionXL - 0 views

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     @peeplaja "People have an infinite attention span if you are entertaining them."

    I get a lot of questions about sales letter styled landing pages. Do they work? Do I need to write that much?

    My stock answer is that they do work, but that your copywriter needs to know what they are doing. These kind of landing pages typically work with visitors that already know and follow your business.

    Peep says it best: "Buyers are readers." There is more wisdom in this entertaining post.
Brian Massey

26 Time Management Hacks I Wish I'd Known at 20 - 0 views

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    If there was one thing that defeats your efforts to market with data, it would be lack of resources. Marketing departments are notoriously under-staffed for the workload delegated by executives. It can become overwhelming to imagine doing tests when you're just trying to get communications out the door.

    In the interest of helping you find more time and happiness in your work, I offer this excellent list of 26 "time hacks."

    Please. Do some split testing with the extra time you find. Your visitors will thank you.

    26 Time Management Hacks I Wish I'd Known at 20 from Etienne Garbugli @egarbugli
Brian Massey

3 Ways To Increase Conversion If Your Prices Are Not The Cheapest On The Market - Conve... - 1 views

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     @conversion_team It's easy to cut prices.It's hard to build up the value of what you offer in words and images. If you can occupy the high-price category in your niche, life gets much easier.

    So, I was pleased to find this article which makes a bold statement: "Avoid Best Practice Conversion Rate Optimization"

    What?

    While your competitors are testing button color, you can be comparing yourself to the competition, being open about your profits, and doing the math for your visitors.

    Best practices only get you so far. Here are some alternatives for online success.
Brian Massey

13 Unconventional Landing Page Strategies To Increase Conversions - 0 views

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     @PeepLaja I love the unconventional, and Peep Laja of ConversionXL has assembled a great list of creative landing pages and strategies.

    If this doesn't get you excited about your next landing page, I don't know what will.
Brian Massey

7 Steps To Get Actionable User Insights With Qualaroo - Conversion Team - 0 views

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     @conversion_team-I'm speaking about "flipping" you message when writing copy that converts at #convcon West in San Francisco. Basically, "flipping" prevents "blending" your message, which makes it lose impact and relevance.

    The catch is that you must understand something about the Web visitors that you're flipping your message toward.

    The Conversion Team has a solution, and this article does a great job of helping you get an actionable understanding of how to write for your visitors in a persuasive and relevant way.
Brian Massey

How Creating Crawlable Landing Pages Increased Quality Score | SEER Interactive - 0 views

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    Landing pages are a key strategy for monetizing your investment in pay-per-click ads. Here's some evidence of the importance of having landing pages with text that Google can read.

    While our landing pages are for humans, we must remember that Googlebot is a visitor as well.
Brian Massey

26 Ways to Use Visuals in Your Social Media Marketing | Social Media Examiner - 0 views

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     @smexaminer While images are important for social media to help break through the noise, they are also very important on our landing pages, home pages and other web pages.

    Unfortunately, we often resort to what I call "business porn" in my book. Business porn includes stock photos of multi-racial smiling people, of graphs going up and to the right, and of cheerful women with headsets.

    So if you are struggling with what to use for visuals on your site or in your emails, here are 26 excellent ideas. 
Brian Massey

What Spending $252,000 On Conversion Rate Optimization Taught Me - 0 views

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     @neilpatel While it may sound self-serving to share with you an article on why you should spend money with a company like ours, a conversion optimization company, I think you'll find the points made by Neil Patel are a great guide to choosing your conversion optimization strategy.

    Yes, you need a conversion optimization strategy, even if you don't hire consultants.

    Given Neil's background of creating companies in the online marketing optimization space (KISSmetrics and CrazyEgg), I hope we'll see some more from him in the form of tools.
Brian Massey

Tracking PayPal with Google Analytics and Google AdWords - Loves Data Blog - 1 views

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    PayPal is a preferred method of payment for many of your visitors. Even if you've got a merchant account and gateway all setup, you should consider PayPal as an alternative source.

    However, measuring transactions through PayPal is problematic. Or it was.

    Here is an excellent post on how to configure your PayPal account and Google Analytics for full-transaction tracking, includkng Ecommerce tracking.
Brian Massey

INFOGRAPHIC Crafting the Subject Line that Gets Your Email Read - Litmus - 0 views

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    We've seen in email tests that subject lines can have implications far beyond the open rate. We've seen two identical emails with identical landing pages have the same open rates and the same click-through rates (CTR), but one generated more sales than the other.

    What's the difference? The subject line.

    In short, subject lines are important.

    And they are difficult to write.

    This infographic does a great job of boiling things down to help remove the indecision when you are writing subject lines.
Brian Massey

Build a Conversion Rate Heatmap by Hour & Day of Week in Google Docs | Optimisation Beacon - 0 views

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    When we dig into a site's analytics, we try a number of different approaches to the data. Sometimes interesting things pop out, and sometimes the data looks "as expected."

    This is an analysis we are going to start adding to our analysis: Heatmap of Conversions by Hour of Day. We will modify it for our ecommerce clients (as we track Revenue per Visit, or RPV).

    You might try this and see if there is an interesting pattern in your data.
Brian Massey

It's Not My Job: Why Marketing is Broken - - 0 views

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     @TheGrok (Bryan Eisenberg) is one of the founders of the performance marketing movement -- we've called it conversion marketing. He has the cred to ask the hard questions. In this very impactful article, he asks "Really, is this so hard to do?" of the email marketers whom he sees as "broken."

    These examples should leave you with a feeling of, "Oh yes. I get it now."

    That can be a very valuable feeling.
Brian Massey

Nine conversion techniques from the 1920s to try today | Econsultancy - 0 views

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     @eConsultancy brings the excellent teaching of Claude Hopkins Scientific Advertising into our online world. It's almost conversion steampunk until you realize that we haven't invented very much original.

    And we've left some smart ideas behind.

    Enjoy these nine tips and you should be able to find a free PDF of Hopkins' book somewhere on the Web.

    If not, email me.
Brian Massey

Which Site Seal do People Trust the Most? (2013 Survey Results) - Articles - Baymard In... - 0 views

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    When you place the logos of third parties on your site, you are "borrowing" the trust they have created for yourself. Such logos include client logos, website certified logos, associations you belong to, and even the credit card company logos found on checkout pages.

    Here is an interesting study on which common trust symbols are perceived as most trustworthy.
Brian Massey

19 Things We Can Learn From Numerous Heatmap Tests | ConversionXL - 1 views

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     @peeplaja has just saved you a whole lot of time. He's done the research and found the studies that you can use to refute the often poor advice your designers are giving your Web team.

    Spend some time with this post and the links he references if you want to consistently create effective, high-converting websites.
Brian Massey

Google Analytics Tips: 10 Data Analysis Strategies That Pay Off Big! - 0 views

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     @Avinash Kaushik has a unique ability to make analytics human. I don't share many analytics posts with you, as I don't want to scare you off. But I fear I may be underestimating you.

    Here are ten very good ways to get to know your visitors through Google Analytics. I believe you will be energized and excited if you open these reports in your own Google Analytics account.

    This is a great way to start appreciating your visitors in ways that will make your site more successful.
Brian Massey

Karon Thackston: Phrasing Discount Offers for Maximum Results by Getentrepreneurial.com... - 0 views

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    How you phrase a discount is a powerful way to increase conversions. Some visitors do not like to do math, or will do it wrong. Therefore, offering 20% off is less effective than save $18. However, high discounts (50%, 90%) may draw buyers more powerfully than the dollar value.

    You have to find out for yourself.

    Karon offers a nice list of alternatives and some links to research for your enjoyment.
Brian Massey

The Top 5 Website UX Trends of 2012 | UX Magazine - 0 views

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    While good UX (User eXperience) does not always translate into higher conversion rates or revenue per visit (RPV), these trends point to excellent hypotheses for what MIGHT increase the performance of your site.

    Single Page Sites: Simplicity is often a great way to increase conversion rates Infinite scrolling: Consider this for category pages. I haven't tested this yet. Persistent top nav: I am very curious to see if this increases CR and RPV. Let me know if you've tested it. Web 2.0 Aesthetics: I hope this includes the rotating banners at the top of so many sites. Typography Returns: Your message is the most important part of your conversion optimization plan. Typography can help... or hurt
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