Conversion Conference Blog » Retargeting Emails - Do E-commerce customers lik... - 0 views
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Retargeting Emails - Do E-commerce customers like or loathe them? March 10th, 2011Leave a commentGo to comments By Charles Nicolls, SeeWhy At SeeWhy, when we first launched our remarketing service in 2009, Randy Stross wrote a piece about email remarketing in The New York Times suggesting that while remarketing might be a great idea for ecommerce websites, it's not a great idea for consumers. He likened emails following up on abandoned shopping carts to a salesman chasing you down the street if you didn't buy from his store. There are major differences, of course. We've long argued that remarketing emails, when done well, not only drive conversions but also build brand trust. They can deliver great service and provide customers with the confidence to return to buy-either online, by phone or in store. If Randy was right and customers universally resented the intrusion, then these emails wouldn't work. In aiming to answer the question more substantively, I turned to data, and specifically email marketing benchmarks. The key metrics to look at to determine whether customers like or loathe remarketing emails are: the recovery rate the open rate the clickthrough rate the unsubscribe rate Frankly, the evidence is overwhelming: Remarketing, when done well, is appreciated by customers. Here's the evidence: (1) The recovery rate The recovery rate is the percentage of visitors that abandon shopping carts, and remarketed visitors thatthen return and purchase following remarketing. At SeeWhy, we measure recovery rates across all our customers, and currently the average is 20 percent. So, one in five shopping cart abandoners come back and buy, having being remarketed. In some cases, the recovery rate is as high as 50 percent. Moreover, when remarketed customers buy, they spend on average 55 percent more than customers who didn't abandon their shopping carts. (2) The open rate The average email open rate for remarketing emails is currently 46 percent, m
19 Things We Can Learn From Numerous Heatmap Tests | ConversionXL - 1 views
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@peeplaja has just saved you a whole lot of time. He's done the research and found the studies that you can use to refute the often poor advice your designers are giving your Web team.
Spend some time with this post and the links he references if you want to consistently create effective, high-converting websites.
25 Ways to Increase Online Sales Without Spending a Penny - 0 views
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@richpage offers up 25 things you can do to impact your conversion rate. Not all of these are really "free" when you consider the cost of time and effort. None of them require sending money to an ad network or Google or an agency.
My favorites are: #7 State your value proposition clearly #8 Create landing pages for your PPC ads #13 Run an A/B test for the subjet line of your next email #18 Improve your webpage load time #22 Discover what your visitors are really doing using CrazyEgg
Pingdom Tools - 0 views
17 Web & Graphic Design Trends To Watch In 2017 - 0 views
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There are sevreral items in this list that are important for conversion optimizers to take note of, things to try. Mobile-first design: I surprised to learn how many leads and sales are now coming from the mobile web. Skeleton screens: Far better than some spinning animation for decreasing both load times AND percieved load times. Photo-cenric Menus: Try these for ecommerce sites. Scroll-triggerd animations: ONLY FOR STORY TELLING! Animated Call-to-action Buttons: Try those that shimmer without interaction. Hand lettering: Be careful not to make things hard to read. AI for design: I just have to try Grid.
The Ultimate UX Design of Form Validation - Designmodo - 0 views
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Forms are a key component of Landing Pages (in addition to Offer, Image, Trust and Proof). When a visitor considers completing a form — for lead gen, to subscribe or to purchase — it is the moment of truth.
So, it is sad that so many forms work to chase these ready customers and prospects away.
This article will give you some things to consider as you guide development of your website forms in these areas: Right time of informing about problems/success Right place for validation messages Right color Clear language
How to Use Ebooks Strategically and Reach Your Content Marketing Goals | Copyblogger - 0 views
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This article on ebooks comes at an important time at Conversion Sciences as we put the final touches on a unique ebook of our own (preorder Business Video Through the Eyes of Your Prospects).
Content is the way you charge and release the power stored in your marketing batteries (customer lists, email lists, social media networks).
And don't forget that ebooks now outsell print books.
What Not to Waste Your Time On in 2017 | HigherVisibility - 0 views
Stay Informed: 39 Conversion Optimization Blogs for You to Follow | The Invesp Blog - 0 views
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In their own words:8. Conversion Sciences Blog Conversion Sciences is another A/B testing conversion optimization agency that has stood the test of time (it was founded in 2007). In this blog you can find some remarkable and noteworthy ideas about A/B testing and conversion optimization. What to read: AB Testing JavaScript: Great Power, Great ProblemsHow to Avoid Mobile-Friendly Redesign DisastersAB Testing Inspiration: Using Emotional TriggersHow Google Reviews Drive Conversions for Local Businesses
Design a Perfect Search Box - 0 views
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@101babich When we isolate the visitors to a website that use site search, we often find a significantly higher conversion rate and average order value. Searchers are great customers.
This does not imply cause and effect.
However, after running tests that improve the visibility of search, we have found that we can increase the number of searchers, and that these new searchers are more likely to buy.
It doesn't work every time, but it is certainly worth a try.
The lesson? Follow Nick's advice here.
7 Things Highly Productive People Do | Inc.com - 0 views
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We focus on conversion marketing because it lets us spend our limited resources on the things that will move our business forward. However, when you first start your conversion optimization process, you are going to have to do MORE work until you get the data on what programs to kill. So, I thought I would pass along some very effective tips that have worked for me to find more time in my already crowded day. Enjoy.
22 free tools for data visualization and analysis - Computerworld - 0 views
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It's great to optimize high-traffic websites, but the traffic brings it own set of analysis problems. In particular, the number of things you can test goes up, the amount of data goes up and finding insights becomes more and more difficult. Excel is a great tool, but I'm looking for some tools to help cut the analysis time. Here is a nice list of free tools that I will be exploring over the coming weeks.
Video Demos Increase Sales Conversions At Zappos.com - 0 views
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We've been having great success with video in a e-commerce setting here at Conversion Sciences. You may not need to commission "ten fully functional video studios" and full-time staff of 45 people as Zappos has. But clearly Zappos believes that video is increasing their sales enough to make such an investment.
What could online video do for your business?
Why online retailers should enclose the checkout process | Econsultancy - 0 views
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"Enclose" the checkout process.
This means to create a distraction-free bubble when your visitor has decided to take that bold step and buy your product.
The psychological thing you're working against here is that, when asked to let go of something of value -- like our money -- we are more than happy to delay that decision.
Maybe we'll just shop a bit more. Maybe we'll check one other place for the right price.
That is why any distraction in your checkout process can be an out for a buyer, an out that they may never return from. I've seen checkout processes that have social media icons in them.
Really? Is this the right time to remind someone that they need to check Facebook?
Go buy something on your site and just look for all of the distractions you find. You might feel a bit embarrassed.
E-Commerce Customer Acquisition Snapshot | Custora Blog - 1 views
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The interesting graphic shown in this post by Custora shows how e-commerce businesses are gaining customers and how that has changed since 2009.
It is no surprise to see cost-per-click (CPC) search advertising growing over that time. However, it is gratifying to see that email has grown the fastest, far outstripping banner advertising, Facebook and Twitter.
In my book I say that email is the biggest social network on the planet. It appears to be so for e-commerce companies as well.
In the interest of helping you find more time and happiness in your work, I offer this excellent list of 26 "time hacks."
Please. Do some split testing with the extra time you find. Your visitors will thank you.
26 Time Management Hacks I Wish I'd Known at 20 from Etienne Garbugli @egarbugli