Call center Services | Outsourcing Services

Increasing competition in the outsourcing services have decreased the values of its contracts. Businesses are looking for short term low-cost outsourcing services contracts, than ever before, to take the advantages of increasing competition in the industry in the last quarter of the year Outsourcing activities have been decreased by 25 percent as annual contract volumes and 7 percent in second quarter of 2012 as compared with the first quarter of the year.

United States: Online shoppers all around the United States, who used Google, have recently noticed that they are no more allowed to buy any kind of product that related to drug. This includes not just the products that contain steroid but also the most natural and herbal items have been removed from the shopping portals.

The news of the bill passed in the US senate that stopped the American businesses from setting up call centers in other countries and outsourcing, had created much uproar in South Asia as the region is currently leading the global outsourcing and BPO industries.

Western Cape, South Africa: The Western Cape CEO of South Africa's Department of Trade and Industry has come out to indirectly tell all the other outsourcing destinations that South Africa has become an eminent competitor for them and is rapidly becoming the favorable destination for outsourcing.

Some of the most prominent organizations in the information technology-business process outsourcing (IT-BPO) sector are expecting a 20% growth in the revenues generated by this industry this year in 2012. The growth will not only add billions of dollars to the profits but also generate employment considerably.

Workers from various departments and walks of life have come out to express concerns about their jobs as outsourcing continues in the region at large. With massive plans for outsourcing taking shape, many Canadians worry that they might be left jobless.

Manila, Philippines: while the Filipino BPO industry is growing rapidly to fill in more people and make up for joblessness in the country, the industry has not been able to fetch up many of skilled labors. To ease the situation out, the government of the Philippines is going to fund the industry so that skilled labor can be produced.

Massachusetts, United States: several protestors in the city of Attleboro came out onto the streets to protest against increasing outsourcing to other parts of the world. Americans have been protesting against outsourcing since quite some time now but the final blow to the patience of the residents of Attleboro was the outsourcing of numerous technology related jobs to China.

Mumbai, India: Reports say that the IT sector has, not only in India but all around the globe, is seeing a downturn primarily because of the global economic crises. However, at the same time, the BPO industry has remained in the limelight and is seeing an increase in its profitability to an amazing extent.

Long Island, New York: once again, the American opposition leader, Mitt Romney comes into headlines as news of him outsourcing some of his call centers to the Philippines are published on the internet. Romney however has denied the news.

Washington, United States: with digital age having hit the world and taken everything by a storm, gaming consoles too, like books and magazines, are going digital. With the release of Xbox 720, the news of its going totally digital has also arrived.

Companies associated with the BPO industry are now hiring personnel with American nationality or green card as well as those residing stateside for their American offices. This is because owing to the firm stances taken by Washington against offshore outsourcing, BPO companies are now moving into the States.

Malaysian Transport Minister, Datuk Seri Kong Cho Ha, said that outsourcing the placement and handling of Automated Enforcement System cameras is a common practice and hence, has been implemented for Malaysia too. He claimed that the government had done nothing unusual or wrong and that this step would actually prove to be helpful for the country's roads and traffic.

Businesses begin demanding Google-friendly website designs as the search engine become more serious of quality control. Outsourcing companies that offer technology related services such as website design and development change the strategies from going very creative in design to rather user-friendly.

Washington D.C., United States: Senator Cecilia Tkaczyk rallied outside the Capitol on the 31st of October to protest against the Republican, George Amedore, for his vote against the bill that was to impose restrictions on American companies that were outsourcing their call centers offshore. The protest has been supported by many.

Washington D.C., United States: President Barack Obama and Mitt Romney once again, come face to face clashing over their beliefs on outsourcing and the American economy. While Obama maintained his stance of stopping to outsource, Romney stood firm on the point that loss of jobs in the United States was not due to outsourcing but due to manufacturing jobs given to other countries.

Vancouver, Canada: through a local company, cloud-based software has recently been launched that will help the users of smartphones, tablets and notebooks to keep their data safe and report of any theft or issue in time for the problem to be solves as soon as possible.

Jakarta, Indonesia: Surveys and researches have revealed that the customer support program in Indonesia is now going over social media. People have begun using social media websites to enter complaints and vent their disappointments alongside using the agent phone services at large.

Manila, Philippines: Business Process Association of the Philippines (BPAP) has said that it will continue to support American businesses as well as the fragile economy of the country. The statement was issued after President Barack Obama was elected as the American president for the second time and hints came out that he might open up the debate on outsourcing once again.

New York and London; with growth and devilment, the BPO business is becoming largely endangered in the sense that it is facing new challenges in the field. The issues facing the BPO companies include not just security of the customers but also privacy of their data and liability.