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Madrid, Spain: The World Tourism Organization (UNWTO), the United Nations agency responsible for travel and tourism, has released a figure of 1 billion identifying the travelers and tourists who have visited foreign lands in 2012. This, according to UNWTO, is a record breaking number and has remained highly encouraging for the tourism industry.

Major telecom operators have found a solution to these problems in the form of a magic wand that goes by the name of Online Charging System (OCS). This amazing yet under-utilized software can handle subscribers' account balance and perform a number of operations without breaking a sweat.

For any contact center, it is immensely important to look up to the issues of the agents. Call and contact centers work day and night to solve the issues of the customers and callers but what goes inside the vicinity of the call center often goes unnoticed. The managers only notice their agents going for longer and longer bathroom breaks and more often than before but they never care to find out why. Now, this is something very important as keeping the manager-agent relationship healthy is something that has to be taken good care of because this is what makes up for a professional working environment and hence, contributes to the success of a business.

United States: Online shoppers all around the United States, who used Google, have recently noticed that they are no more allowed to buy any kind of product that related to drug. This includes not just the products that contain steroid but also the most natural and herbal items have been removed from the shopping portals.