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Increasing competition in the outsourcing services have decreased the values of its contracts. Businesses are looking for short term low-cost outsourcing services contracts, than ever before, to take the advantages of increasing competition in the industry in the last quarter of the year Outsourcing activities have been decreased by 25 percent as annual contract volumes and 7 percent in second quarter of 2012 as compared with the first quarter of the year.

Due to the challenges that the business community is now facing and the change that the world has seen since the global economic crises of 2007, risk management is now becoming a prominent entity in all industries. Back in the day, it was a back office service but has now turned into a mainstream entity. The strategy, if formulated, beings about amazing ways overcome the crises and problems. Even turning the strategy up into a mainstream entity from a back office service is not easy enough but this can be done with ease. Earlier, or until the economic downfall seen in 2007, risk management was considered to be nothing more than a necessity of fulfillment and the main track on which a business would rather be run.

New Delhi, India: It has been estimated by call center gurus in India, one of the leading outsourcing economies in the world alongside China, Philippines and Pakistan, that the cal center industry will get a boost in 2012 after having seen a sharp downfall in 2011.