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Although, Oregon-based First Call Resolution is a good choice, I would recommend call center outsourcing to Asia. By outsourcing to Asia, you will receive tremendous economic benefits due to a currency exchange rate that will work in your favor.

Mumbai, India: Reports say that the IT sector has, not only in India but all around the globe, is seeing a downturn primarily because of the global economic crises. However, at the same time, the BPO industry has remained in the limelight and is seeing an increase in its profitability to an amazing extent.

These days, the trend amongst American companies, of outsourcing higher value work to different geographical zones is seen to be increasing. In depth researches and studies have been conducted within the United States and have shown that while the trend of outsourcing services to Latin America is increasing, locations such as China. The Philippines, India and Pakistan are also on top of the clients' preference lists. Researches of International Off shoring Research Network's (ORN) Project from Fuqua School of Business of Duke University and Center for International Business Education and Research (CIBER) are also taken into high consideration in this case.

The news of the bill passed in the US senate that stopped the American businesses from setting up call centers in other countries and outsourcing, had created much uproar in South Asia as the region is currently leading the global outsourcing and BPO industries.

Where the world was talking of outsourcing tasks to South Asia and Latin America or keeping things done within Europe or North America, the emergence of Africa in this sector seems to be pretty interesting.