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Malaysian Transport Minister, Datuk Seri Kong Cho Ha, said that outsourcing the placement and handling of Automated Enforcement System cameras is a common practice and hence, has been implemented for Malaysia too. He claimed that the government had done nothing unusual or wrong and that this step would actually prove to be helpful for the country's roads and traffic.

The BPO industry is nothing new to the world and every modern business owner and executive is pretty much aware of what Business Process Outsourcing is and what its wonderments are. Until a few back however, this industry was limited to serving only the non-core issues of a business while core issues and other important tasks were handled by the business owners themselves. All what the BPO companies served a business owner for was nothing more than payroll and contact center type of duties. With unprecedented growth in the business sector and drastically changed lifestyles, business owners and executives no more seem to have time to handle many issues that they used to, in the past and seem to further limiting the tasks that they want to do themselves. Hence, the BPO sector is becoming more active and has increased the services that it provides. With this chance, human resource BPO has become a popular offering that is attracting the business community from world over.

OCS is a specialized communications function that allows a service provider to charge a user for services in real-time. The OCS handles subscribers' account balance, charging transaction control and correlation.

An OCS (Online Charging System) has become an integral part of telecom billing as it allows for both event based and session based charging in real time. It calculates charges for a particular call on the basis of CDRs (Call Data Record) and updates the result on the billing system. This telecom charging system is capable of handling account balance of subscribers, ensuring credit limits and authorizing resources on the basis of transactions.

Major telecom operators have found a solution to these problems in the form of a magic wand that goes by the name of Online Charging System (OCS). This amazing yet under-utilized software can handle subscribers' account balance and perform a number of operations without breaking a sweat.

We ensure at all times that your brand is projected in the best light by answering every query and solving every problem of your customers. Our operations are flexible and completely scalable, which means you can increase or decrease the number of agents handling your customers' calls at any time you want.

The modern-day telecom industry is going through transitions faster than ever before. Addressing the demands of finicky customers, fighting off the competition at every step of the way and countering the threat of OTT platforms is proving too much to handle for even seasoned telecom operators.

Stop juggling calls and focus on growth. Let our award-winning call center outsourcing solutions handle your customer service needs.

Working for outbound sales might not be a very simple task but if it works out well, it can be amazingly fruitful. Back in the day when it first started, not many professionals were available to handle this task well and hence, business owners never considered it to be anything useful. With time however, it was realized that outbound sales actually work wonders in turning the prospects into customers and hence, increasing the profits. Therefore today, more and more businesses are coming up to make use of this service.

While cloud computing is fast becoming a popular form of sharing information and being adopted largely by the business community, it is facing many challenges. It is typical for a new technology to face problems while growing as it cannot be perfect in its initial days but with cloud computing, immense popularity and considerable success have coupled up with criticism in a whole new way. Some of the challenged being faced by this business include; ensuring the security of data, managing the contracts as well as the cloud, handling the lock-in and making up for the tensions.

It is impossible to talk about a business whilst ignoring finance and accounting because the two latter mentioned programs are strongly attached to every kind of business. Actually, a business is all about earning profits and return on investment. Thus, finance and accounting remain two subjects that are inseparable from the world of business. Recently, the world saw the worst economic crises ever seen in the last 50 years and it is still recovering from it. Due to this, the profits fell like never before and it became hard to even think of making an investment. This situation coupled up with the fast paced lives of today to make things worse. While business owners had no time to handle too much, the global economic crises added a lot more work and this is where the need for finance and accounting BPO came in. In order to add new brains to this subject and hence, introduce fresh talent to it to achieve better results, business owners began

With the trend of online and telephonic sales increasing, it is important to know of the ways to enhancing the conversion rate. This rate is about converting the callers or website visitors into customers through special tactics and skills so as to increase the profits. The profits will increase only if the visitors or callers end up buying the products rather than just enquiring and turning away. There are different techniques to handle the potential customers in both cases; website visiting as well as calling into a sales call center and those associated with the respective field are supposed to know the right ways of increasing the conversion rate.

The human resource department is one of the most important departments of any organization and a company without this department is like a country without a constitution. No matter how many managers are kept, if there is no human resource management, a business cannot run successful. The human resource manager(s) play a pivotal role in keeping many important subjects going smoothly and if this management is not there, things can take the wrong turn. Human resource is all about managing the people associated with the business and since it is the employees whose performance takes a business towards failure or success, managing them is quite essential. From recruitment and selection to performance, payroll and training, everything is handled by the human resource managers.

The concept of providing businesses with support in administrative tasks is almost as old as that of the BPO industry but it has never been as advanced as it is today. The word 'advanced' here, signifies the boundaries that this service touches today and the proficiency with which it is given today, remains simply incomparable to earlier times. When BPO companies come to provide administrative support to businesses, they can offer anything from human resource services and handling of accounts and finances to personal assistants, clerks and data enterers. Hence, it is known that this is a pretty wide subject and requires much research before any service regarding it, is opted for outsourcing.

With outsourcing becoming an increasingly popular strategy to save time and money, business owners are now able to outsource just about anything that they wish to. Recently, a boom has been seen in database management outsourcing. This is a task that is important to almost every business because for one reason or the other, databases have to be maintained and managed and this is a task that is highly time consuming. Therefore, outsourcing it saves a great deal of time. Also, since creating and managing the databases is a very monotonous task, it does not leave a person with enough peace of mind so as to be able to think of other problems. Thus, it is something that must be outsourced because its handling is really not an easy task.

One of the most desirable services for a business or an enterprise in today's time is that of virtual receptionist. This service is a great help for business owners as they come to manage a lot of their tasks as backhand support and these tasks vary at large. From call centers and telephone calls to administrative and managerial tasks, everything can be handled by a virtual receptionist. These receptionists work from their place of convenience. Altogether, a virtual receptionist is what modern-day business owners look up to because they not only help in performing a lot of tasks but also charge much lesser than in-house employees. Thus, better than hiring, it is better to hand over a lot of tasks to virtual receptionists and they work out wonderfully well.

Today, a virtual assistant is the need of every business and enterprise. Therefore, virtual assistants are being largely demanded for and are becoming increasingly common place. Such assistants cost less and can multitask, which means that they are quite economical and can even be hired by smaller businesses that do not have very large budgets. A virtual assistant can perform many tasks such as screening emails, booking the travel tickets and seats, making calls on one's behalf, manage the calendar and timetable and alongside these, handle many other tasks too. This saves a lot of time and provides a great deal of help. These assistants can be set to work for 24/7 or lesser and for whatever the time they work, the business owners have the peace of mind to concentrate on the core issues. However, there have been a few controversies associated with virtual assistants, which are merely misconceptions. Some of these have been addressed here.