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Companies associated with the BPO industry are now hiring personnel with American nationality or green card as well as those residing stateside for their American offices. This is because owing to the firm stances taken by Washington against offshore outsourcing, BPO companies are now moving into the States.

Researches and studies are always being led on various subjects and matters around the globe. Same is the case with call and contact centers. Where until recent times, the corporate sector was not even properly ready to accept the trend of working with call centers owing to lack to training and talent, today, researchers are finding ways of making things better with them. This shows that a call center service is something that has become a common part of most businesses and executives are largely making use of them. Numerous case studies and researches regarding this matter have come up and one of the recent one has to say that getting customer feedback can help enhance services.

Washington D.C., United States: Owing to the increase in the Massachusetts' businesses outsourcing backhand services, President Barack Obama came to point out, in a promotional ad campaign, that Romney's handling of economic matters was never successful and is still not successful.