"The least credible source not surprisingly was vendors themselves, pointing to the need for vendors to:
Receive third party validation and leverage content, especially from trusted analysts and pundits
Use social media such as blogs that contain advice and peer communities and groups to gain more trust"
Social Media in China - Didn't think it was struggling this much. As we write our supplement for China it will be interesting to see what is really working there.
I just commented on this. It would be great to hear if anyone has some experience in estimating the crisis management costs in the preparation and expected value of crisis management in social media.
One of the challenges in ROI is the incremental value of each touch in the purchase funnel / process; Agent-based modeling is one of the tactics used to overcome the focus on LTA most marketers are focused on
79% of ppl ignore online ads, FB ads carry a .05% CTR
visitors / readers come for editorial content, not the ads; CTR for editorial content is 96x better than ad content