Sacred Rose Festival Attendees Report Thousands in Overcharges - 1 views
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Many music fans who attended the Chicagoland area's inaugural Sacred Rose Festival this past weekend and used their credit cards while there subsequently reported thousands in surprise overcharges.
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the four-digit charges curiously appeared on the customers' cards after they visited a merchant on the festival grounds.
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Various Redditors reported that they each received surprise charges amounting to $1,190, $1,300, $1,500, $1,700, $3,200 or more. One charge of nearly $5,000 was reportedly declined by a customer's bank.
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Here is their statement: 'You may have accidentally been charged a large amount from F&B at SeatGeek Stadium when using a credit card. Our payment processing is secure but had a configuration error. There was no exposure and/or fraud; we are PCI compliant. We are reversing all of these charges and you should see the amount credited to your card in 3-5 business days.'
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There was a technical glitch with the point of sales system regarding the tips inaccurately processed.
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The overcharge nightmare of an establishment and their quick response to guests has led Sacred Rose Festival to scramble in response to outraged customers. The festival has shared the error came with the systems configuration and are PCI compliant with no exposure to breaches or fraud, but one would venture a guess there is more to this story.