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Big Night Entertainment launches Tabbedout mobile payment solution | Hotel Management - 0 views

  • Boston-based Big Night Entertainment Group launched Tabbedout, a secure mobile payment solution that is seamlessly integrated with its MICROS POS system,
  • Available for free on both iPhone and Android smartphones, the Tabbedout application integrates seamlessly with each venues’ MICROS point-of-sale system
  • allows users to store credit card information directly on their phone, encrypted and under passphrase protection, instead of on host servers
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    This article is about an application developed by Big Night Entertainment Group called Tabbedout. This application is a secure mobile application that allows customer to view their account and pay it through their smart phone as the application is integrated with the Micros POS system. The application will be used in four of the company's venues. The application is a secure payment method as well as a marketing tool. The payment information of the customer is saved in the phone and not on a host server. This application gives customers a whole new customer service experience. Customers can close off their tab by simply paying from their smart phone, without having to wait for their server to come back with the bill, only to come back again after the customer has given away their credit card. Also, the server doesn't need to worry as their system has the customer credit card information to close the tab off in the event a customer walked out without paying.
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    This application is incredible. As technology advances, it makes our lives easier and simpler. Customers who pay through this application should feel more secure because identity theft is less likely to occur. As you said, the application gives customers new experience, and the advantages can result in enhancing customer satisfaction.
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How to Develop a Technology Investment Strategy | Trends & Events > Trends from AllBusi... - 0 views

  • It will be easier to identify technologies that can help your business if you have a clear picture of where you're heading and what steps you must take to get there.
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    It is important to lay down a technology investment strategy that aligns with the specific goals of your organization and avoid investing in "pie in the sky" with no guaranteed returns. It will be easier to identify technologies that can help your business if you have a clear picture of where you're heading and what steps you must take to get there. Once you've set down your business strategy, you should appoint a member of your organization to track IT trends and advancements in the marketplace. Sit down with this person and list the sky technology areas they should be monitoring based on your business needs. Once you have projects in mind, talk to a trusted IT advisor and run a cost analysis. Create a short list of IT investments that you can not only afford, but will also help you achieve your stated business goals. Do a risk analysis of significant project you consider to undertake. Make sure the project is coming in on time and on budget. Finally, continue to update your IT investment plan and monitor new technology developments.
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    Great article talks about what companies should do if they want to invest the technology. Companies will surfer great risk if the company is blindness in investment. The company should firstly Clearfield their business strategy know what kind of the technology needed by the company. Advisor from professional people and the cost analysis is also important. Base on this analysis hotel can find better technology with less risk.
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Travel Agent Use of GDS Growing More Than Any Other Booking Channel - 1 views

    • fotan001
       
      I found this article so interesting as we continue our discussions on GDS and Travel Agents. As reported in the article by Danielle DeVoren/ Taylor McGrann on TravelClick, "a study of more than 650 agents from 34 countries found that travel agents are using Global Distribution Systems more than ever before". GDS has managed to maintain a rate parity, added with more benefits, have added incredible value  to booking with GDS. So much so, that GDS is one of two channels TA's are using more of with a 14 percent increase. The other channel, which was hotel/chain websites, paled in comparison at 3% increase. Promotional messages play a big role as well, as GDS helps Agents find the best rate with the best added amenities. I think this clearly shows that GDS is still a powerful tool for Travel Agents and has continued to deliver to TA's needs by keeping up with the rate race and adding other values in amenities (such as upgrades, complimentary breakfast, etc.). 
  • “With more agents using the GDS, there is an increased emphasis on ensuring rate parity so that agents can maintain credibility with their clients. There is nothing worse for an agent than offering a rate to clients only to learn that they could find a better rate by themselves on a different channel,” said Mr. Ewell.
  • Negotiated rates aren’t the only option for travel agents using a GDS. Travel agents put a premium on booking the best available rate for clients and promotional messaging help agents find the best rate whether negotiated or not. Agents affirmed that promotional messages from GDS Advertising influence bookings,” said Mr. Ewell. 
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Network Solutions | Role of Computer Networking in Hospitality Industry - 1 views

  • Network inside your organization is as important as outside. Things not end there; when some guests reach your hotel you will need a network to keep track of reservation, inventory, services, and maintenance. Free Wi-Fi accessibility, guests’ connection with front desk and monitoring for safety; these things have now become the signature of modern hospitality. LAN connection for easy and safe data transfer and all other things are needed in networking for smooth running of your hotel.
  • nization is as important as outside. Things not end there; when some guests reach your hotel you will need a network to keep track of reservation, inventory, services, and maintenance. Free Wi-Fi accessibility, guests’ connection with front desk and monitoring for safety; these things have now become the signature of modern hospitality. LAN connection for easy and safe data transfer and all other things are needed in networking for smooth running of your hotel. In hotels, computer networking play a vital role, communication between workers and staff creates a stable environment. Communication between front desk and manger office is important as in case of any unusual event. And the link of rooms with the service providers’ staff creates a healthy effect on guest’s mind when services are provided to them in no measure of time. Fire alarm or emergency alarm in case of any accident ensures the guest’s safety and also increase the rating of your hotel. The interlinked electronic systems in rooms which control all the electronic devices in room are too much helpful. The Wi-Fi accessibility now becomes an essential thing in hotels. So networking makes it possible to provide that service efficiently. Some five star hotels provide alarm bells on the table in the dining restaurants. These bell ring in the kitchen and makes it possible for the staff to attend each incoming guests at that time and avoid complaints. Here we present a complete solution to all your network problems; Network Solutions Why Network Solutions? Network Solutions is an organization with an extensive geographic stretch providing IT guides. They have worked with almost every kind of business organization and have an extensive vision of their work. They have genius IT specialists who not only show their professional aptitude during their work but also show personal interest in your business that content you mentally. They have an experience of almost all fields as they have worked with almost every genre of business you can think off from health care to education or flaunting fashion to secret secure banking systems. They know perfectly how to prove themselves as the best option available. They work with you, understand you, give respect to your needs and know how to use resources efficiently and bring up with something that does wonders your business. Some of their core networking values are: Envisage They do a lot of research work and observation, and try to sum up things. First they give a close view to your business in order to know your need of networking. They predict the average traffic you are going to have on your network. So that they can provide you with the best and never disturbing network facilities. In Hospitality industry the network traffic depends on your choice, how much you want to give ease to your business or your guests, connecting every room with the front desk or you just want to establish a connection between you workers and manager. Identification  They observe your style and know your needs. And now is the time to identify your problems and your pains. In hotels the problems you face in network in unresponsive and slow communication which creates irritation both among your guests and workers. So to save you from pain Network Solutions is there. Monitoring They monitors the WAN accessibility and the performance of the established network. Measure Fair usage policy and to monitor the traffic of net is another important thing in networking. Network Solutions has made it possible for you. Analyze Analyze the general or common pattern traffic utilization patterns and try to make it more seamless. Automation The network change and configuration are under Automation. Troubleshoot Any kind of trouble in network afterwards, network solution is there to fix it.  To ensure the quality of their  service. (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); Leave a Reply Click here to cancel reply. Comment
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    Networks provide efficiency in the hospitality industry on a multitude of platforms. They are useful to the resort itself, who can connect and make reservations, check guests in, allow guests to charge food or additional items to their rooms, and provide service for any additional guest needs. For guests they can make reservations, learn about the hotel, and be connected and feel at home even away from home. More than that, networks can connect in the article posted and provide security, connecting the entire resort. For example, if there is an emergency the network can link to all rooms and set off the alarm to inform the guest.
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Entrepreneur Uses Technology to Make Wedding Planning More Transparent - 3 views

  • Tina Hoang-To got the idea to build Wedding Spot after planning her own wedding in late 2012. She felt overwhelmed by the stacks of wedding packets quickly taking over her coffee table, and the thought of researching hundreds of wedding venues was exhausting.
  • a big opportunity to create a company that could help brides plan their dream weddings without going through all the stress
  • Consumer behavior has evolved drastically since the introduction of the Internet
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  • Working directly with venues, Wedding Spot gathers all the information required to allow newly engaged couples to easily search for venues based on budget, location, style and guest count. Users can "build out" their ideal wedding day by selecting specific services and options to get an instant price quote and then book a site tour with one click of a button
  • On average, our venues are booking one wedding for every three appointments that we set up, which is a striking contrast to the low-single-digit conversion rates for the wedding industry
  • many sites with a ton of information about wedding venues, but none of them answered the most important question — what would it cost to have a wedding there? Couples would have to email, call or even visit venues just to get a basic wedding information packet with rental fees
  • successful because we were founded at a time when consumers are used to searching for things online and venues are definitely more open to providing transparency in pricing
  • demo our product to venues using an online meeting tool, and our small sales team has been able to onboard hundreds of venues a month
  • online meeting and collaboration software
  • With each venue, we need to walk them through a quick demo of Wedding Spot and then start the process of gathering all the information we need to build out their venue-listing profile on our site
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    I found this interesting interview of Tina Hoang-To by Jeanette Mulvey. Tina describes what led to the creation of Wedding Spot (the stress of her own wedding) and the growth her company is continually experiencing.  Wedding Spot allows couples to browse, price and compare wedding venues around their preferred location, eliminating the stress of having to visit a high number of different places in order to get of quote. As she described it, I realized it was very similar to what Yelp does for restaurants and bars.  I am not currently planning a wedding but I went browsing through the website and in my opinion this can prove to be an invaluable tool for brides and grooms to be as it saves them time and reduces their stress. It also has a feature that allows users to set a budget.  As more venues join Wedding Spot, I am sure it is only a matter of time before it is a necessary first step to planning a wedding and choosing a venue. 
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SevenRooms Introduces 7X, the First-of-its-Kind Marketing Automation and Guest Engageme... - 0 views

  • Today, SevenRooms, the all-in-one reservation, seating and guest management platform, announces the launch of 7X, the industry's first-of-its-kind marketing automation and guest engagement software
  • The new software rolls out today with four components: Guest Satisfaction, Automated Tagging & Segmentation, Email Automation, and Experiences & Special Offers
  • In a world where 70% of diners never come back, 7X's ability to boost repeat visits will be immediately felt on operators' bottom lines, with research showing that it is 7 times more cost effective to retain an existing customer than to acquire a new one – and that increasing retention rates by just 5% can increase profits by upwards of 95%.
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  • "With 7X, we get insights from aggregated reviews, can auto-tag guests based on parameters we set, and segment and market to these guests automatically on a wide range of campaigns and events. Most importantly, we can continue to build direct, deeper personal relationships with them that will keep them coming back for years to come.
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    SevenRooms establishes 7X, a marketing and guest engagement platform for restaurants. The software is composed of four aspects: guest satisfaction, automated tagging & segmentation, email automation, and special offers/experiences. The software monitors guest reviews on all platforms including Yelp, Google Reviews, etc. The software sorts through guest profiles and qualifies them as "first time", "VIP", and anything in between. It also automatically sends e-mails to customers, depending on their quantification and last time dining.
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Cirque du Soleil Entertainment Group implements Openbravo POS software for omnichannel ... - 0 views

  • Cirque du Soleil Entertainment Group, producer of world-renown shows, multimedia productions, theme parks and special events, has extended its partnership with Openbravo. Under a new five-year contract, Openbravo will deploy POS software for Cirque du Soleil’s merchandising stores and across its shows around the world.
  • 5-year partnership
  • Openbravo can bring to Cirque du Soleil to help achieve its business and growth objectives
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  • The two companies already work together to increase Cirque du Soleil’s business agility and enhanced customer experience through Openbravo POS to manage merchandising and food and beverage (F&B) sales by integrating with Cirque du soleil’s central ERP system.
  • It helps reduce waiting times by providing a faster and more convenient checkout experience, and it opens up many possibilities to roll-out new retailing scenarios in the future,”
  • Openbravo provides a comprehensive POS solution that is accessible on both mobile devices and web browsers. Customers can “leverage cloud with a full web solution including strong offline capabilities, enhance customer service with a powerfully mobile POS, gain deeper insights into store performance and customer behaviour with embedded analytics and enable stores to become real multichannel hubs.”
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    Cirque de Soleil has signed a 5 year contract with Openbravo POS system. With this new partnership, Cirque seeks to provide their guests with better purchase experiences. The POS system is expected to cut guest wait times for F&B and merchandise purchases. The POS is cloud-based and accessible through a computer, tablet, or phone. This system will also merge with Cirque de Soleil's customer database to provide better business analytics.
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The Role of Global Competer Reservation Systems in the Travel Industry Today and in the... - 0 views

shared by kimmumford on 15 Jan 18 - No Cached
  • the best known global CRSs are AMADEUS, GALILEO, SABRE, and WORLDSPAN with AMADEUS being the only one which is largely owned by European airlines. Together with GALILEO, it is the leading system in the European market. GALILEO, however, also has a strong position in the US market after it merged with an American system. SABRE and WORLDSPAN have been developed in the US. So far, SABRE is the only CRS which is wholly owned by one single airline.
    • kimmumford
       
      Global CRS's
  • CRSs are systems for purely (information transfer) logistical functions
    • kimmumford
       
      CRS definition
  • he network of the global CRS AMADEUS has additional 14 network nodes distribers who thus have the latest information about availability at any point in time and can use it as a basis for a new offer. In addition, the system can also store customer related information such as e.g. all services provided to a certain customer, type of payment, service information etc. ♦ Fare Quote & Ticketing: Just like the product presentation, the fare quote, ticketing and voucher generating process depend on the type and the complexity of the services offered. For flights, multiple fares are being offered which differ according to the reservation category, the date of the journey, the day when the reservation was made, the route and the length of the stay. That means that practically each fare needs to be calculated individually. In addition, fare quotes can change daily. The prices of other service providers, however, are relatively fixed so that in most cases, they stay an unchanged part of the offer. For the ticketing, travel agencies receive a fixed number of ticket forms which may only be used after confirmation has been availability of particular reservation categories and possibly the fare. It may, however, be difficult to describe the products of other service providers appropriately with only a limited amount of information. Hotels, for example, have so far only been able to provide information about the price, the size of the bed and its approximate location which alone is not a meaningful description for potential customers. For this reason, it is intended to link the particular offers to visual multimedia technology to be able to provide more detailed information to the customer. ♦ Reservation: The core function of reservation systems and the main reason for developing them is the reservation of offered services in the travel industry. To this end, a so called Passenger Name Record (PNR) or Guest Name Record (GNR) is created for each passenger or each group of passengers. These records contain all services-related customer information. At the same time, this information is transferred to the internal inventory system of all service providFigure 2 Principel structure of CRSs N N P pr S Fare Quote and T Hotel- or Car-Systems Travel Agencies Tourism Tourism Tourism Tourism Stickynote
    • kimmumford
       
      AMADEUS network modes and criticism of CRS
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  • The development of such systems was already started at the beginning of the sixties, the objective being at the time to automate seat reservations procedures of airlines. Today, the largest civil data centers and the most powerful communications networks are being used exclusively for this purpose.
    • kimmumford
       
      Began for one purpose which is now expanded.
  • Today, the user has direct access to essential travel information and can find further information in all CRSs about trade shows, visa regulations, particular events etc. Furthermore, programs and interfaces have been developed which facilitate the internal administration for each travel agent. Also invoicing, accounting, customer and quota management increasingly depend on the respective CRS. User prompting has significantly improved so that even inexperienced users can easily learn how to work with the reservation procedure. Since more and more PCs are being used in this area modern user interfaces have been introduced.
    • kimmumford
       
      Additional access for the CRS
  • Another weak point in the CRSs have always been additional functions since such functions would not increase the number of sold flight tickets. O
    • kimmumford
       
      Weak point
  • There are two approaches which can help to reduce distribution costs. On the one hand, the on-line services provide additional possibilities of cost-effective direct distribution to the end customer. Many airlines now offer access to their internal service provider systems via on-line services and in particular via Internet. This also helps reducing costs incurred by travel agents and fees to the CRSs. O
    • kimmumford
       
      two approaches to cost reduction
  • he so called “no frill carriers”, one of them being Southwest Airlines, have taken this one step further. In all areas, they avoid unnecessary costs (service, change of bookings, meals, etc.) and merely offer basic services, i.e. to transport a passenger from A to B at the best possible price.
    • kimmumford
       
      Offer basic services
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    This article discusses the role of CRS and GDS in the travel industry. The author discusses the well known systems used. The authors further discuss the advantages and disadvantages of using these systems and ways to reduce the costs. These systems were believed to be entering extinction; however, there are still uses in the industry.
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What is Eventbrite and How Does It Work? - 0 views

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    Here is an article that discusses an event management software that I first used with SoBe WFF. It has hit more popularity as of late, and FIU uses it regularly as a University.
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Shopify, the e-commerce company that's coming for Amazon - Vox - 0 views

  • Helmed by internet personalities with a combined 40 million-plus subscribers on the video platform and roughly 50 million more followers on other social media networks, then breathlessly promoted with nearly five hours of videos that drew more than 90 million viewers, the flash sale planned for the afternoon of November 1 was inevitably going to be massive.
  • Organizers recognized that it would be an event, and that it was going to need Shopify
  • Currently more than 1 million merchants around the globe use the company’s technology to open their own digital storefronts and sell goods on the internet, creating a constellation of independent, and decentralized, stores (unlike marketplaces like eBay or Etsy)
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  • Shopify has worked to position itself as the online commerce solution with the experience and size to support fast-growing, digitally native brands — the company’s tech has powered direct-to-consumer staples such as Allbirds and Brooklinen —
  • Last year, the company announced plans to invest $1 billion over five years on warehouse space and robotics to build out a fulfillment network so Shopify can also deliver your packages.
  • But what really has made the Shopify platform a bit of a juggernaut is its comprehensiveness
  • Currently, 1.4 million full-time jobs globally are supported by companies using Shopify.
  • who can tap their networks to instantly bring “high quality, low volume goods” into the world.
  • The company expects to see roughly $1.5 billion in revenue in 2019, a 50 percent jump from the previous year, and continues to see strong growth in subscription revenue.
  • Shopify software was processing $1.5 million in sales and 16,000 checkouts a minute.
  • Shopify’s plan is to lease warehouse space, and utilize robotics technology from a company called 6 River Systems, which they purchased in October for $450 million
  • Companies that sign up for the program can even have their own logo stamped on the box, unlike Amazon third-party sellers, which end up advertising Bezos’s latest project.
  • Trying to take on Amazon and its fulfillment network is a daunting task. That $1 billion investment Shopify is making may sound massive, but Amazon plans to spend $64 billion on logistics and shipping alone in 2019.
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    Is Shopify the new Amazon? If you do not know what Shopify is, it is an ecommerce platform for companies to use to sell their goods. It helps merchants to set up simple website store fronts and allows them to customize their store anyway they want. It also assists them will marketing campaigns, distribution, and shipping.
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    Very interesting article! This introduces Shopify as one the new ecommerce platform that allows individuals to set up the way they want to see their store front. It allows them to manage everything on this platform. Almost like a direct competitor to Amazon.Very interesting market for exponential growth!
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Bed & Breakfasts | Email Marketing | StreamSend - 1 views

  • Bed and breakfasts often do not get the opportunity to market their businesses the way they should
  • With email marketing software, marketing has now become more affordable than ever – even for a quaint bed and breakfast.
  • Flyers and television advertisements are costly marketing techniques that often do not showcase the level of quality in their accommodations
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  • When innkeepers send an email blast with easy-to-use email marketing software, customers can see updates to the breakfast menu, local weather conditions for their weekend stay, special offers for specific events within your area or even special weekend packages!
  • Email blasts are a great way to keep customers engaged and up to date with your bed and breakfast.
  • With email marketing driven by the power of the internet and social media, bed and breakfasts can bring together those with a passion for travel, pampering, sightseeing and first class food; what a magnificent combination!
  • Dan Forootan is the President of EZ Publishing. The firm specializes in helping businesses harness the power of the Internet for marketing and to automate business processes.
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    The lodging industry is one of the most popular in the hospitality industry. Bed and Breakfasts provide an alternative to hotels and motels by providing a literal home away from home experience. Unfortunately, the advertising and marketing of a bed a breakfast, according to this article, needs to upgrade. Email marketing would be a great addition to this sector of the industry to promote deals, updated breakfast menus, and etc. Giving customers an email blast every now and then can help. This can also increase customer loyalty. According to the article, it is a great way to keep customers engaged and up to date. The article promotes StreamSend, which is an email marketing software that helps with marketing by including vibrant imagery, videos, surveys, and other interactive elements (StreamSend). This is also said to be affordable and dependable, making it ideal for any industry including a bed and breakfast. I think this is a great start, specifically for those in the bed and breakfast sector of hospitality. The bed and breakfast brings airbnb and a hotel together with different amenities and not just another place to stay for the night. So it makes sense for the innkeepers to jump into email marketing to promote their business in different ways and to have more access to guests in regards to promotions.
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How Technology Is Changing The Accounting And Bookkeeping Industry - 1 views

  • In recent years, technology has become a vital component of the accounting and bookkeeping industry.
  • Today’s technological advances have surpassed the thought of outdated financials, lack of real-time data, remote control sessions, and even basic desktop-based software.
  • In addition to the general ledger, traditional payroll practices have also evolved into full-service payroll options through online services such as Gusto, formally known as ZenPayroll.
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  • The software also offers calendar reminders of important dates, events, birthdays, and anniversaries as a way of keeping business owners connected to their employees and outside contractors.
  • This automated feature instantly saves the small business owner from the hassles that come with payroll complexities and other compliance matters.
  • Xero is an accounting solutions software, it allows for bank feeds to become integrated in real time so that both bookkeeper and client can view, edit and add notes to statements as they please. Xero also enables bookkeepers to directly download transactions from a client’s bank and credit card financial accounts to compose the most accurate statements and invoices.
  • The days of consistent on-site consulting have morphed into brief off-site meetings, with a plethora of additional software now serving as accompaniment for visibility and accountability of business tasks.
  • The ability to leverage the latest in cloud-based technology through platforms -- such as Xero ’s accounting software -- has completely transformed our firm and even the entire accounting and bookkeeping industry.
  • For example, it has changed the way that business-to-business on-site consultations function, since frequent visits were often implied as a means of connection between client and bookkeeper.
  • Another development is that payroll departments are not only operating within their sector: the entire management of employees and subcontractors both contribute to the most accurate pay-by-pay insurance quotes and invoices.
  • many companies turn to these new platforms in order to ensure their success and implement new ways of conducting accounting and bookkeeping practices.
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    In this week's lecture we learned that hospitality accounting is really no different than business accounting. This particular article is not specific to the hospitality industry; however, it provides insight on how new technology is shaping accounting which will also shape hospitality accounting. In this article written for Forbes it discusses the important role technology has played in accounting and bookkeeping. "Today's technological advances have surpassed the thought of outdated financials, lack of real-time data, remote control sessions, and even basic desktop-based software". Meaning what once took up hundreds of filing cabinets and boxes and usually hard to access and now at your finger tip. Xero's is one of the newest accounting software. This software changes the way business to business consultation are handled. They software eliminates the need for constant face to face meeting as "it allows for bank feeds to become integrated in real time so that bookkeepers and client can view, edit and add notes to statements as they please". Not only has technology changed the way your books are kept, but also how payroll is done. Software like Gusto has changed the traditional payroll into full-service payroll options available online. "This automated feature instantly saves the small business owner from the hassles that come with payroll complexities and other compliance matters."
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Technology and the notion of sustainability - ScienceDirect - 0 views

  • Definitions of sustainable development can be divided into two major classes, representing what are known as the weak and strong concepts of sustainability.
  • “development that meets the needs of the present without compromising the ability of future generations to meet their own needs”.
  • sustainability is a difficult concept to deal with due to scientific uncertainty. They referred to the concept of maximal sustainable yield (MSY), used in fisheries management long before sustainability became a general catchword in environmental policies
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  • When discounting is applied to events far off into the future, it tends to lead to results that we consider absurd.
  • only some natural resources are economic resources.
  • If we applied discounting of lives to the problem of nuclear waste disposal, then we could stop worrying about its effects on people who live several 1000 years into the future.
  • Is the concept of sustainability applicable to a geographically restricted area, or does it always have to refer to the planet as a whole?
  • sustainability in terms of natural-technological resources is essentially a global issue. No city, in fact no country or region in the world, is fully self-supporting for all types of resources.
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    This academic article is well written discussing the key differences involving weak and strong areas of sustainability. In the perspective of Technology, only some natural resources are economic resources. Scientifically, the temporal views involving 'time preferences' and equations for discounting future goods sold shows a short run of the economy. The article concludes with showing value from discounting three types of assets. Sustainability, is a strategic concept, and therefore needs time and capital to promote longer lasting affects.
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Sales & Catering CRM for Hotels: Everything You Need to Know - 0 views

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    A good CRM for your hotel is essential in keeping everyone on the same page. Event management companies use CRM systems to keep up with clientele data. It is used in the hotel to prevent double booking and provides a daily report on performance. To keep clients satisfied a good system to keep the relationship between the establishment and customer is needed to track data and deliver desirable service.
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12 Ways to Make Your Restaurant More Sustainable - Open for Business - 0 views

  • Cook what’s in season.
  • keep your menu seasonal.
  • . Partner with the right producers.
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  • started their own kitchen garden for the restaurants and hired a gardener to tend it
  • Grow it yourself.
  • sustainable supply chain for the industry
  • Start small.
  • Buy locally, in bulk.
  • local suppliers
  • Think beyond the food.
  • Think about things like water usage and train your staff
  • biodynamic, carbon-neutral and organic wines
  • chefs to learn about how ingredients grow
  • Make a road map,
  • linen napkins i
  • hey held a special event with a dedicated menu meant to demonstrate what it’s like to have autism; since many autistic children tend to separate food according to shape and color, they presented different courses with items focused on shape and color, meant to be eaten individually
  • Manage your waste — all of it
  •  landfill, is the most expensive kind of waste for restaurants
  • Food waste can weighed
  • Recycle glass and cardboard
  • Do your homework.
  • look for opportunities to minimize any cost increases that sustainable practices may bring
  • rain your staff to be passionate about the cause.
  • Extend your mission to the community.
  • Start by printing your menu on recycled paper
  • Plan for the long haul.
  • Jamie estimates that he spends 10-12% more up front on equipment, but he says it’s easy to recoup those losses in other areas, such as buying salvaged pieces for furnishings. Plus, you’ll save money on energy costs. Jamie bought an energy-efficient coffee machine and eco-friendly refrigerators, and he’s confident that he will actually make money on those purchases in the new few years.
  • Prioritize customer satisfaction above everything else.
  • communicate your restaurant’s mission and vision,
  • delivering an exceptional guest experience.
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    This week I want to share two articles. I realized that on the discussion we all or almost all of us used the same examples as sustainable methods or strategies. There a million of ways to become sustainable in this industry. Check this examples or ideas for a more sustainable restaurant.
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Expedia rolls out MICE tech tool to the US | PhocusWire - 0 views

  • In an effort to streamline the booking process for hotels and meeting planners, Expedia is rolling out its automated MICE online booking engine in the United States.
  • Through the booking engine, meeting and event planners can search, price, configure and book spaces online, as well as manage other meeting elements such as AV equipment, catering and even group lodging.
  • with both the white label approach as well as a marketplace proposition.
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  • first focused on primarily English-speaking areas
  • What we've found is that, while these English-speaking countries are different in how they price out their offerings - such as their inclusion of taxes - they're similar in how they address their audience,
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    This article is about a new tool that uses white label and market positioning for meeting planners looking for the right hotel organizer. Greatly simplified and shortened the consumption of small and medium activities in the planning.
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Historic Kansas City hotel undergoes tech upgrade | Hotel Management - 0 views

  • Technology services firm Velociti will deploy a number of upgrades and wireless technology solutions, which promise to better serve guests throughout the hotel's 216 rooms and 7,000 square feet of meeting and event space.
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    This article was interesting because it emphasized the importance of technology upgrades. It mentioned how when this hotel was built in 1931 it had a radio receiver in each room. Now it will be working with a technology firm for upgrades to their rooms to better serve their guests. They are trying to stay relevant with their consumers during this era of advances in technology.
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Casino Gets Hacked Through Its Internet-Connected Fish Tank Thermometer - 0 views

  • Internet-connected technology, also known as the Internet of Things (IoT), is now part of daily life, with smart assistants like Siri and Alexa
  • But of much greater concern, enterprises are unable to secure each and every device on their network, giving cybercriminals hold on their network hostage with just one insecure device.
  • There's no better example than Mirai, the botnet malware that knocked the world's biggest and most popular websites offline for few hours over a year ago.
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  • Nicole Eagan, the CEO of cybersecurity company Darktrace, told attendees at an event in London on Thursday how cybercriminals hacked an unnamed casino through its Internet-connected thermometer in an aquarium in the lobby of the casino.
  • he hackers exploited a vulnerability in the thermostat to get a foothold in the network. Once there, they managed to access the high-roller database of gamblers and "then pulled it back across the network, out the thermostat, and up to the cloud."
  • compelling reminder that the IoT devices are theoretically vulnerable to being hacked or compromised.
  • Manufacturers majorly focus on performance and usability of IoT devices but ignore security measures and encryption mechanisms, which is why they are routinely being hacked.
  • Therefore, people can hardly do anything to protect themselves against these kinds of threats, until IoT device manufacturers timely secure and patch every security flaws or loopholes that might be present in their devices.
  • The best way you can protect is to connect only necessary devices to the network and place them behind a firewall.
  • educate yourself about IoT products.
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    I found this article fascinating. It shows that no matter how much security we think we have, there will always be someone who is smart enough to hack you. We bring Smart devices into our homes and businesses to make our lives easier, yet these devices make us vulnerable to cyberattacks. In this article it details how a hacker(s) used a Smart thermostat located inside a fish tank to access and pull sensitive data out of a casino. I'll never look at the fancy aquariums in resorts/restaurants the same.
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Financial Statement Fraud Risk Escalates in Pandemic - CFO Journal. - WSJ - 1 views

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    The article, "Financial Statement Fraud Risks Escalates in Pandemic" by Deloitte Editor focuses on the escalation of risk that is as a result of financial statements fraud. According to the report, the escalation is more persistent due to the COVID-19 pandemic. Fraud occasions consist of three elements, mainly related to pandemics. Pressure due to money shortfalls and other setbacks brought about by the pandemic insert some strains to the organizations that may cause some liquidity problems and significantly affect shareholders' expectations (Deloitte, 2020). Opportunity is also an element of fraud events. The situation of the pandemic may push some organizations to consider some staffing changes to counter the problems brought about by the pandemic. The third element is the rationalization. In times of a pandemic, some individuals or organizations tend not to separate acceptable from unacceptable behaviors. Others engage in manipulative actions in the name of the crisis, which they would otherwise not consider. The article explains that keen examination needs to be done during revenue recognition. Some organizations may fabricate or misstate their revenues to prove their perseverance during a challenging business environment. Another financial reporting risk lies in allowances and reserves. The author states that keen scrutiny needs to be done on the organization's reserve accounts since most of them are based on estimates and mere judgments. The management may be tempted to manipulate these reserves ways to favoring their bottom line. Valuation and impairments also form a financial reporting risk for examination. During turbulent times, organizations are tempted to give false valuations on their assets; hence keen examination would be needed. Additionally, restructuring charges brings a financial report risk in that some organizations may seek to write off their underperforming assets. In other cases, a business may include costs associated with the pandemic a
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Artificial intelligence is reshaping the hospitality industry | Strongbytes - 0 views

  • With the help of AI, businesses operating in the hospitality industry can upgrade their services, processes and improve customer experiences.
  • AI systems, more specifically chatbots, have proved to be extremely effective when it comes to direct messaging and online chat services. Chatbots are able to understand and respond to simple questions or requests almost instantaneously. And they can do this 24 hours a day, seven days a week.
  • Apart from discussing with customers, AI-driven chatbots can help hotel guests with a wide range of tasks, including ordering meals or drinks, controlling room temperature and lighting, managing evening reservations, as well as taxi booking and itinerary planning.
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  • Most accommodations collect a lot of information about current or potential guests and AI systems can sort through these large amounts of data and draw important conclusions that will help businesses adjust their services and strategies.
  • Machine learning based techniques such as natural language processing and sentiment analysis can help you extract key customer data, like certain positive or negative phrases from a voice chat, an instruction to an AI-powered assistant from your hotel or a discussion in the review section of your website. This information will allow you to customize your offer or rewards program for certain guests.
  • Introducing AI-based features into websites can reduce friction and provide customers personalized experiences, while also freeing up staff who can handle more complex tasks.
  • Regarding occupancy, an AI system can help businesses by providing relevant insights into the occupancy patterns of the area they're located in. In addition, it can dynamically adjust pricing rates from day to day.
  • Furthermore, AI can parse multiple sources of information and identify if there are any upcoming events that might influence your occupancy rate or might determine the price to go up.
  • airports are benefiting from AI-powered robots too. These robotic assistants can help passengers by carrying out a series of tasks including providing information in different languages, performing check-in activities, etc
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    This article discusses the various ways that AI is being integrated into the hospitality industry and the positive effects it has had in the industry.
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