Casino Hits Labor Savings Jackpot with Preventative Maintenance Management | Case Studi... - 0 views
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Showalter knew that in order to keep guests happy – and willing to make return visits – facility managers in the hospitality industry must solve an array of challenges that range from maintaining glittering casino lights and complex HVAC systems to staying on top of repairs for simple ice machines, kitchen appliances and outdoor sprinklers. Having an efficient way to track those repairs, whether it involves repeat malfunctions in an air conditioner in a guest room or a commercial mixer in the kitchen, is vital to maintenance operations.
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Showalter bemoaned the fact that in the past engineers would fix problems but without written records of the repair, management didn’t know if they were fixing the same problem. It was impossible to see patterns of repeat malfunctions. “Now with Bigfoot, we can keep track of what’s been done,” Showalter says. “We’ve saved a lot of time by not having our technicians go back to do the same repair job multiple times on end.”
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Showalter chose to meet his maintenance challenges with the help of a computerized maintenance management system (CMMS). He selected a web-based program called Bigfoot CMMS, produced by the Smartware Group, Inc.
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This is a great example of Preventive Maintenance systems for a hotel. Before implementing their their computerized maintenance management system (CMMS), it was very difficult for the Silver Reef Casino Management to know the 'history' of the products they were fixing and replacing, and whether this was something they had fixed before. The article also highlights the importance of quality management of rapid response and PM and how it directly relates to the guest relations and satisfaction. I have worked in hotels that offer very little to no PM, and from experience I know this makes everything harder and the service be more reactive than proactive. Hotels that are serious about their guest will definitely have a system to track defects and the work being done proactively.