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Aloha Point-Of-Sale software is one of the industry leaders in restaurant POS systems and most restaurant owners have some familiarity with the system.

Critics of the software feel that the costs are too high, and customers must pay for every upgrade.

Large operations and chain stores gain many benefits from Aloha software, but smaller restaurants might consider other options or buy limited versions of Aloha for their immediate needs.

Whether you are into hospitality & housekeeping, guarding & security or maintenance & engineering services, you actually put the smile back on customers’ faces. However, this is no easy task. You need to manage major roadblocks like attrition, disconnect between operations and payroll, service continuity, on-time and accurate billing, compliance, etc., which hamper your day-to-day operations and strategic growth. Allow Abaris to transform your business process, to accelerate your success.

We cater to different segments in this industry, namely: Hospitality/ Housekeeping Services – Hospitality/ Housekeeping Service Providers can manage all aspects of their business including lead management, sales, operations scheduling and billing, to contract termination. They can benefit from special features such as zone-based deployment to sites, and Rostering to improve employee-wise plans.

Security/Guarding Services – Security and Guarding Service Providers can use Abaris ERP on Cloud to mount hurdles specific to their industry, often characterized by unorganized departments spanning multiple sites & customers, and complex processes. Apart from a complete view and integrated management of their business, they can also improve resource deployment and timely billing.

ou can see other customers in the restaurant as they experience the restaurant in their own way – some mesmerized by the robots, others focused on their food and seemingly oblivious to the fact that the robots are even there.  Its an awesome scene.

The robots are fully autonomous, taking a customer order and cooking it from start to finish.  This includes boiling the noodles, pouring broth, adding spices and toppings, and so on.  The orders are complex too, requiring the robots to take customer preference for amount and type of sauce, salt, noodle, and so on.   The finished product is handed off to a human server who brings the food to the customer’s table.  The irony could not be more real as we witness the lowly human in the role of a mere server while the robot takes on the cooking.

The restaurant, called FA-men (pronounced Fu-a-men) based in Nagoya, Japan, takes its name from the phrase “Fully Automated raMEN” says Ni-Lab.  Not content to simply sit around when there are no orders to cook, the robots can be seen doing tricks and even performing pretend combat with a sword (knife) and a shield (plate) in homage to Manzai, a  style of stand-up comedy in Japan.  If you know Japanese, or are just curious, you can check out FA-men’s website.

The company claims to be the first online travel agent that will allow customers to earn rewards on flights, hotels and packaged trips all in one place, with both business and leisure travellers being rewarded with discounts, bonuses and exclusive added value services.

Company research identified a continued lack of loyalty in the industry as 69% of consumers say they will visit more websites to find the right price and will use more comparison sites (41%) in the next 12 months than ever before to plan their holiday.

Ebookers spokesperson Rob Define said “Following extensive research to identify exactly what it is our customers are looking for in a rewards programme, we’re extremely excited to launch Bonus+, a programme that will ensure our customers get instant access to rewards, resulting in a little more sizzle, a lot more zing and a few more ‘oh go-on-thens’ out of their holiday.

SocialTables now has 2,500 customers and 30,000 users. Two-thirds of those are venue owners including the Hyatt Hotel Corporation and Caesar’s Entertainment, and one-third are party planners.

“SocialTables is a hospitality SaaS company,”

For example, if a property receives negative feedback, it can be beneficial to respond directly to the customer, apologize for the experience and emphasize improvements that will be made or have possibly already been made

hile it may not seem important, the act of liking a Facebook page can make a huge difference in promoting a favorable image of your property brand, especially if you offer reasonable promotions as reward for liking your business.

The key to social media marketing is to actively engage

E-commerce solutions are varied, and seller, buyer compatibility with it is necessary to work with a chosen one.

It facilitates local community access to tourism market and minimises the financial information leakage. It links local communities and hospitality industry directly with the tourists. It could help building up local finance along with the national foreign exchange. It increases small enterprises by directly marketing the local products and industries anywhere in the world.

t monitors, evaluates, creates faster transactions, empowers the participating communities, makes information interchangeable through organised and flexible web services. It

successful marketing is driven by a mix of complementing strategies — and email is still one of your best tools

successful marketing is driven by a mix of complementing strategies — and email is still one of your best tools

Email marketing is a very effective way to build guest loyalty, encourage brand engagement and increase direct bookings through well-targeted communications. It’s cost efficient and easily automated, making it an ideal marketing technique for busy hoteliers without a lot of time on their hands.

Elevating the guest experience Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others.

Empowering the mobile worker Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Managers, security personnel and customer service associates are the primary users of mobile and wireless devices in the hospitality companies surveyed

Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012. Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.

the best known global CRSs are AMADEUS, GALILEO, SABRE, and WORLDSPAN with AMADEUS being the only one which is largely owned by European airlines. Together with GALILEO, it is the leading system in the European market. GALILEO, however, also has a strong position in the US market after it merged with an American system. SABRE and WORLDSPAN have been developed in the US. So far, SABRE is the only CRS which is wholly owned by one single airline.

CRSs are systems for purely (information transfer) logistical functions

he network of the global CRS AMADEUS has additional 14 network nodes distribers who thus have the latest information about availability at any point in time and can use it as a basis for a new offer. In addition, the system can also store customer related information such as e.g. all services provided to a certain customer, type of payment, service information etc. ♦ Fare Quote & Ticketing: Just like the product presentation, the fare quote, ticketing and voucher generating process depend on the type and the complexity of the services offered. For flights, multiple fares are being offered which differ according to the reservation category, the date of the journey, the day when the reservation was made, the route and the length of the stay. That means that practically each fare needs to be calculated individually. In addition, fare quotes can change daily. The prices of other service providers, however, are relatively fixed so that in most cases, they stay an unchanged part of the offer. For the ticketing, travel agencies receive a fixed number of ticket forms which may only be used after confirmation has been availability of particular reservation categories and possibly the fare. It may, however, be difficult to describe the products of other service providers appropriately with only a limited amount of information. Hotels, for example, have so far only been able to provide information about the price, the size of the bed and its approximate location which alone is not a meaningful description for potential customers. For this reason, it is intended to link the particular offers to visual multimedia technology to be able to provide more detailed information to the customer. ♦ Reservation: The core function of reservation systems and the main reason for developing them is the reservation of offered services in the travel industry. To this end, a so called Passenger Name Record (PNR) or Guest Name Record (GNR) is created for each passenger or each group of passengers. These records contain all services-related customer information. At the same time, this information is transferred to the internal inventory system of all service providFigure 2 Principel structure of CRSs N N P pr S Fare Quote and T Hotel- or Car-Systems Travel Agencies Tourism Tourism Tourism Tourism Stickynote

Almost 900 hotels located in the world’s top destinations are poised to receive personalized GDS sales and marketing representation from the global hotel industry’s leading cloud platform.

GDS by SiteMinder’, gain its own chain code and more than triple in hotel users.

Through sales and marketing representation, those hotels can now access a network of GDS experts based in New York, Los Angeles, London, Hong Kong, Paris, Munich and Sydney that will work with travel buyers on their behalf to increase hotel brand exposure and revenue.

examine small businesses–specifically Bed and Breakfasts (B&Bs)–to develop theories identifying factors that facilitate and inhibit the adoption and implementation of Internet technology in the accommodation sector.

These destination guides search engin directories. In an attempt to get a bigger piece of the online pie, other B&Bs are aligning with similar minded businesses within a geographic area

Security was seen as the greatest disadvantage of using the Internet.

Global distribution systems have significantly changed the way people traveled and the work of travel companies as well. With GDSs, independent travel agents, travel companies, and online agents have a remote access to airline reservation databases, can place remote bookings (thus automating the booking process), and meet their customer needs by looking the database for the best available offers. Also, GDS systems provide such travel-based technology services as airline information technology products and revenue management tools for hotels, airlines, and car rental agents.

predictions

and GDS systems: the future prospects

“Being a high-end, high-touch property, we are always looking for ways to exceed guest expectations and personalize their stay,” explains Piero Procida, Director of Food and Beverage at The London West Hollywood at Beverly Hills

“Being a high-end, high-touch property, we are always looking for ways to exceed guest expectations and personalize their stay,” explains Piero Procida, Director of Food and Beverage at The London West Hollywood at Beverly Hills

upscale hotels like The London West Hollywood are looking for creative new lifestyle opportunities and symbiotic relationships with local brands to make their properties stand out

The platform’s flexibility and diverse offerings have proven successful across a broad base of customers from craft breweries to cideries, distilleries to wineries, brewpubs to non-brewery taprooms, and beyond

Now that taprooms and tasting rooms are driving so much revenue for craft breweries, picking the right POS can make a big difference in both customer and employee experience.

The platform’s flexibility and diverse offerings have proven successful across a broad base of customers from craft breweries to cideries, distilleries to wineries, brewpubs to non-brewery taprooms, and beyond

With the advancement of POS technology and a corresponding boom in the travel and hospitality industry, POS systems serve to streamline operations: transactions, inventory, length of stay, food and extra charges –analyzed and levied per room

In today’s world, quality hotels usually have an integrated smartphone compatibility in their website, thus allowing POS to adequately access and track data on reservations and ETA’s of their clients.  This helps to eliminate some of the hassles of check-in, which would involve paperwork and other unnecessary actions of reservations made through a website which was at least once-removed from the database and tracking.

Major benefits of an effective POS system within the hotel are:  Operational efficiency, a reduction of revenue losses, huge improvements in customer service, which translates to customer acquisition, loyalty and retention, accuracy in accounting, tracking and inventory, and in general, help in decision-making for hotel managers.

Events in the hospitality industry include weddings, business meetings, celebration dinners and fundraisers.

The events and meetings industry generated $263 billion in direct spending in 2009, according to a study by the Convention Industry Council.

As the owner of a small business in the hospitality industry, your first priority is the satisfaction of the client, the person who booked the event and is paying for it.

If you are in the hospitality industry you cannot afford to ignore digital marketing.

take advantage of it.

more mileage

primary sales processes

ustomer personalisation

assimilating patterns in image, voice, video, and text, and turns it into meaningful and actionable insights for decision making.

Improve customer experiences. Customers spend an average of 70 percent more with companies that provide great service.1 The right restaurant POS system can give Customers the convenience they want so they keep coming back. Promote new menu items with greater ease. POS self-service touchpoints, like self-ordering kiosks, make it simple to keep menus up to date and draw attention to new items. Offer loyalty features that generate repeat business. Most US Customers (65 percent) are members of at least one restaurant loyalty program.2 POS systems can more easily link Customers to their loyalty account to drive repeat business.