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Contents contributed and discussions participated by ppate011

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ppate011

Hotel Event Planner Roles & Responsibilities | Social Tables - 0 views

www.socialtables.com/...hotel-event-planner

shared by ppate011 on 21 Feb 19 - No Cached
  • From the cleaning staff to the catering crew, you’re in charge of all the team members who make the event run smoothly.
  • So you’re going to need some great communication and people skills to shepherd such a large team, especially in the hustle-bustle of high-stakes situations.
  • No events, no job! That’s why planners in this role are also usually in charge of sales and marketing for the property’s event space.
  • ...5 more annotations...
  • Hotel event planners work with their clients to dream up and execute outstanding events that stay in budget and meet expectations.
  • That means you need detailed planning skills, a knack for delegating well, and above all, the ability to multi-task.
  • ou’re going to run plenty of other events that are at night or on weekends. Not to mention no one’s going to be covering for you.
  • From speakers that arrive late, to unexpected food allergies, or guests that didn’t RSVP – there’s always a little something to keep event managers on their toes
  • An event manager is responsible for all of the hotel’s events spaces including dining rooms, conference rooms, large ballrooms, and sometimes even concert venues.
ppate011

Cybersecurity in Hospitality: An Unsolvable Problem? | Paladion - 0 views

www.paladion.net/pitality-an-unsolvable-problem

shared by ppate011 on 14 Feb 19 - No Cached
  • n addition, hotels often share partnerships with other local companies that their guests may frequent (from restaurants to local entertainment options), giving hotels even more expansive profiles on each guest in their database.
  • This rich personal data is invaluable to cybercriminals
  • Nearly every hotel now offers their guests dedicated mobile apps, and new digital partnerships with sponsors, travel companies, and other related hospitality and entertainment companies.
  • ...5 more annotations...
  • Only one employee at one hotel needs to make one mistake to create a global crisis.
  • nd here’s the really bad news: even if a hotel runs their own networks perfectly, they cannot control one of their many external vendors.
  • large-scale hotel breaches were not caused by any specific mistake made by the hotel—they were caused by cybercriminals breaching the hotel’s Point of Sale (POS) system
  • Hospitality companies still need to modernise their infrastructure, train their staff, and hold their partners accountable.
  • While hospitality companies have fewer transactions than retail organisations — and thus have data on fewer customers to steal — they collect substantially more valuable and varied personal data for each of their guests
ppate011

Don't Lag Behind: Emerging Hotel Technology Trends for Hospitality Industry | By Berta ... - 1 views

www.hospitalitynet.org/...4089375.html

shared by ppate011 on 06 Feb 19 - No Cached
  • Not so long ago, all the hotels had the same checking procedures, the same TV channels, and delivered the same experience in general. However, it couldn't last forever and the age of digital technologies introduced new standards of service
  • They want to make reservations from their smartphones, they are looking for a stable network and convenient minimalistic design.
  • A great example is Hilton Worldwide. This company introduced an AI-driven concierge in 2016. They called this robot Connie. It's based on a powerful IBM computer Watson.
  • ...6 more annotations...
  • The more it interacts with the customers, the smarter it becomes, and the more useful its suggestions.
  • Smart Guest Rooms
  • More Data
  • Energy Conservation
  • Virtual Reality and Augmented Reality
  • Mobile Technologies
  • ppate011 on 06 Feb 19
     
    Before hotels had the same number of tv channels, but now it's a race to see what hotel can bring more technological advances to the table to increase ROI. Hilton worldwide has adopted an AI-driven concierge in 2016 at a property which is powered by IBM Watson. The article also talks about 5 top emerging hotel technology trends. The first one is Smart guest rooms, the second one is obtaining more data, third is energy conservation. The fourth one is VR and AR which can show people special maps of guest rooms, while the fifth one would be mobile technologies, such as mobile key, room service request.
ppate011

Why you should use a cloud-based PMS for your hotel? | The Hetras Blog - 0 views

hetras.shijigroup.com/...cloud-based-pms-for-your-hotel

shared by ppate011 on 31 Jan 19 - No Cached
  • You are likely comfortable with the operation of your legacy PMS; you’ve bought the servers, installed the software and trained your staff to use it.
  • but you may be surprised to see that a cloud-based PMS will maintain the same functionality (meaning no new training on the basics) while offering advantages like remote login, distribution management, process automation, and real-time data analytics, just to name a few
  • PMS runs in your browser
  • ...5 more annotations...
  • Anytime, real-time access
  • Automated tasks
  • Multi-property Management
  • Mobile Guest Journey
  • Data Analysis
  • ppate011 on 31 Jan 19
     
    This article answers the question of why you should use a cloud-based PMS for your hotels. This article points out that the cost of buying servers, install the software, and train your staff equal or exceed the post of getting a cloud-based PMS. The cloud-based PMS offers all of the stuff that other PMS systems offer as well as, remote login, distribution management, process automation, and real-time data analytics. The PMS also runs in your browser, so you don't have to learn new software. You can manage multiple properties at the same time, and also have the ability to integrate smart phone app.
ppate011

GDS business can be a significant source of incremental bookings and increased margin f... - 0 views

bookassist.org/...en

technology hospitality software business travel

shared by ppate011 on 26 Jan 19 - No Cached
  • Every hotelier knows the advantage of direct online bookings to their hotel. But there is more to direct than just bookings on your website booking engine.
  • At Bookassist our metasearch management team has delivered metasearch bookings growth of 130% in the first quarter of 2018 versus the last quarter of 2017 (see https://bookassist.org/company/testimonials/en/)
  • The GDS is a large computer network that represents a single point of entry to travel agents and travel sites worldwide
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  • A 2017 study of more than 900 travel agents located throughout 52 countries revealed that travel agents are continuing to report a record use of the GDS for hotel reservations.
  • It’s important to note also that GDS corporate business typically delivers a quality customer that usually augments hotel F&B/C&B revenue using his employer expenses to wine and dine in the hotel, in contrast to leisure travellers who tend to spend outside the hotel.
  • Because of the fixed transaction fee element, calculation of the CPA of a GDS booking will depend on the hotel sale rate achieved and the length of stay.
  • For the individual hotelier, the requirements for applying to consortia or account managing their property on the GDS can be onerous.
  • RFP is “request for proposal”, where companies make the market aware of the volume of bednights they expect to need for the upcoming year.
  • GDS business can be a significant source of incremental bookings and increased margin.
  • It’s time to make sure that you are open for business on the GDS.
  • ppate011 on 26 Jan 19
     
    Over the few years, travel agents are using booking through Global distribution systems. Hotels however are having to pay a 20% booking fee when people book through GDS. Travel agents are also now using Airbnb, and alternative booking, because they aren't seeing any commissions on them. GDS is a large computer network that represents a single point of entry to travel agents and meta search sites. GDS are heavily used in the business and corporate travel accounts. GDS corporate business typically delivers more revenue for hotels because business travelers usually eat and drink in the hotel, rather than travel outside the hotel and spend money. Travel agents use commissionable and non-commissionable booking that, where commissionable bookings must add typically 8-10% agency commission on top of the GDS fees. GDS can be a good source of incremental bookings and increase margins.
  • ppate011 on 26 Jan 19
     
    Over the few years, travel agents are using booking through Global distribution systems. Hotels however are having to pay a 20% booking fee when people book through GDS. Travel agents are also now using Airbnb, and alternative booking, because they aren't seeing any commissions on them. GDS is a large computer network that represents a single point of entry to travel agents and meta search sites. GDS are heavily used in the business and corporate travel accounts. GDS corporate business typically delivers more revenue for hotels because business travelers usually eat and drink in the hotel, rather than travel outside the hotel and spend money. Travel agents use commissionable and non-commissionable booking that, where commissionable bookings must add typically 8-10% agency commission on top of the GDS fees. GDS can be a good source of incremental bookings and increase margins.
ppate011

PowerHouse Growers | Green Hotels: Innovation in Sustainable Operations - 1 views

www.powerhousegrowers.com/tion-in-sustainable-operations

technology hospitality software business travel

shared by ppate011 on 14 Jan 19 - No Cached
  • Green hotels are generally considered as going above and beyond standard operational practices so as to include environmentally friendly or sustainable standards. Green hotels can become designated and certified through certain associations such as the Green Key Rating Program.
  • Water consumption accounts for on average 10% of a hotel’s utility expenses.
  • Motion sensors can be installed in public restrooms, recreational facilities, and in meeting rooms so as to cut back on energy consumption
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  • Green hotels are designed to control and monitor indoor air quality which has been a growing concern within the hospitality industry. Many green hotels have opted to pursue LEED certification which addresses major design concerns in order to improve health and wellbeing while lowering operating costs.
  • Waste disposal is becoming a growing operational expense across many industries and these practices are not only environmentally friendly but they improve the bottom line of green hotels as well.
  • Not only does the system produce heat and electricity but it converts the food waste into a nutrient-rich fertilizer as well.
  • This open-source data sharing program has been pinnacle in gathering information and creating company-wide green solutions and practices that not only improve Fairmont’s value but unites their company globally.
  • The Rubens at the Palace hotel in London installed the city’s largest living wall in an effort to combat the chronic stormwater run-off problem they’ve been experiencing due to vanishing green spaces.
ppate011

Benefits and Effectiveness of POS Systems for Hotels - POS Highway - 2 views

www.poshighway.com/...ness-of-pos-systems-for-hotels

shared by ppate011 on 08 Jan 19 - No Cached
  • With the advancement of POS technology and a corresponding boom in the travel and hospitality industry, POS systems serve to streamline operations: transactions, inventory, length of stay, food and extra charges –analyzed and levied per room
  • In today’s world, quality hotels usually have an integrated smartphone compatibility in their website, thus allowing POS to adequately access and track data on reservations and ETA’s of their clients.  This helps to eliminate some of the hassles of check-in, which would involve paperwork and other unnecessary actions of reservations made through a website which was at least once-removed from the database and tracking.
  • Major benefits of an effective POS system within the hotel are:  Operational efficiency, a reduction of revenue losses, huge improvements in customer service, which translates to customer acquisition, loyalty and retention, accuracy in accounting, tracking and inventory, and in general, help in decision-making for hotel managers.
  • ppate011 on 08 Jan 19
     
    POS is short form for Point Of Sales system, and this is a system not only helps retail and other business but it also that helps with the hospitality industry. The article talks about how new POS technology and integration has allowed the use of the system in the hospitality industry to help guests as well as the managers running the hospital. POS systems have helped hotel industry with customer service, ease of checking in and out of the hotel, and as well as hotel loyalty programs. By integrating everything to further help the managers and guest. In my opinion, the use of this system has created more liability to the managers and staff to be accountable to get things done efficiently. Customers and managers can see how long it will take to fulfill requests by guest such as, room service of food from the restaurants, and activities like to how long it take for rooms to get cleaned. Helping to eliminate time wasting tasks that can affect your overall customer satisfaction. The article also talks about how effective POS technology can help a hotel run more smoothly, than ever before.
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