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yoevelyn

The Rise Of The Restaurant Robot - 0 views

www.forbes.com/...e-rise-of-the-restaurant-robot

shared by yoevelyn on 03 Feb 21 - No Cached
  • A study by the Center for an Urban Future found that the automation potential for waiters and waitresses is 77%. That figure increases to 87% when you factor in workers that prep food.
    • yoevelyn
      yoevelyn on 03 Feb 21
       
      I have never seen the hard date before, but according to this article, the automation potential for jobs in the restaurant industry could be as high as 87%. That is a massive exodus of workers leaving an industry.
  • This seems counterintuitive, but is influenced by the consumers’ desire to enjoy an authentic coffee shop experience that includes a handcrafted espresso drink with a touch of human interaction.
    • yoevelyn
      yoevelyn on 03 Feb 21
       
      It seems the biggest barrier to implement robotics and automation in restaurants is customers's expectations. Guests seem to think that the human touch gives more authenticity to the dining experience.
  • If you prefer a little more flair with an element of humanity, consider the Tipsy Robot, which uses two robotic arms mimicking a human bartender that will mix your drink, muddle your mojito, and even garnish your libation for a little extra pizzazz. 
    • yoevelyn
      yoevelyn on 03 Feb 21
       
      We have spoken in class a great deal about bartenders and servers and housekeepers being replaced by automation. This bar concept in Las Vegas offers a glimpse of what that will look like: Their selling proposition is a pair of dancing robot arms shaking your martinis. And it seems people are buying into it as the drinks are pricy.
katvillaverde

Could Robots Breathe New "Life" Into the Tourism Industry? - 0 views

www.hospitalitynet.org/...4108664.html

technology hospitality Hotel business solution travel tech

shared by katvillaverde on 07 Feb 22 - No Cached
  • Hotels are a “symbol of hospitality”, say the researchers, “which manifests as human values or touch”.
  • On a more positive note, the researchers explain, many people enjoy technological advancements, appreciate the “usefulness and ease of use” of service robots and like to show off their novel experience to others
  • They speculated that the “highly contagious” nature of COVID-19 may have made people more enthusiastic about robot services in hotels.
  • ...5 more annotations...
  • In each study, the researchers sought to find out whether the participants’ preference for the robot-staffed hotel increased when they felt more at risk
  • In a resounding show of support for AI concierges, butlers, and cleaners, the results of all four studies indicated a preference for the robot-staff hotel.
  • beneficial for maintaining social distancing and reducing anxiety regarding contagion through human interaction”.
  • Hotels should target customers who feel particularly threatened by the pandemic by “promoting the health and safety aspects of service robots”.
  • The world is already moving rapidly toward the introduction of high-level technologies, and the pandemic offers a “good opportunity for pioneers to act”.
  • katvillaverde on 07 Feb 22
     
    The article explains how the pandemic offers a "good opportunity for pioneers to act". In a study that was conducted, there was a preference for a robot-staffed hotel. This could be due to, however, the contagious nature of COVID-19.
dominiquecolas

Nino robotic bartender can make "any drink in seconds" - 2 views

www.dezeen.com/...-can-make-any-drink-in-seconds

shared by dominiquecolas on 01 Sep 19 - No Cached
  • Customers can place orders via an accompanying phone app, where they can either pick a recipe created by a professional mixologist, or devise their own concoctions.
  • Ratti told Dezeen that Nino is not intended to replace human bartenders; rather, he sees it as an opportunity to teach people how to interact with the machines that will almost certainly be part of their lives in the future.
  • he company says that these units have so far made more than 1 million drinks, sometimes serving as many as 800 cocktails per night.
  • dominiquecolas on 01 Sep 19
     
    The Nino Robotic cocktail maker is a larger scale version of the roboctic bartender discussed this week in class. One of the main highlights is that guests are able to order and craft drinks from a smartphone app, and the robot is able to make as many as 800 cocktails per night. The architect of the machine explains that his concept is is not intended to replace human interaction, but instead is just one of the first of many tech-based amenities that will inevitably be part of every day life in the future.
  • llaff002 on 03 Sep 19
     
    Yes, I believe this technology is our future. There are so many avenues to be explored in the drink world. Concocting a drink at your fingertips is daunting. Having this system placed in facilities, like cruise ships, would be beneficial because of the quantity of patrons in a single place. As far as other places, like hotels, I'm not sure its necessary. It seems like it would take up a lot more space than a traditional bar.
imontenegro

AI, automation to boost hotel revenues by 10% - Report - 0 views

punchng.com/st-hotel-revenues-by-10-report

technology hospitality hotel software business tech travel solution

shared by imontenegro on 06 Feb 19 - No Cached
  • imontenegro on 06 Feb 19
     
    "A new report by Colliers International, has found that personalisation of Artificial Intelligence can increase hotel revenues by over 10 per cent and reduce costs by more than 15 per cent. The report which was conducted for Arabian Travel Market 2019, stated that hotel operators were expecting technology such as voice and facial recognition, virtual reality and biometrics to be mainstream by 2025. It added that further to this, about 73 per cent of manual activities in the hospitality industry had the technical potential for automation, with many global hotel operators including Marriott, Hilton, and Accor already investing in automating elements of their Human Resources." While automation is forecast to replace a large number of jobs, between 39 and 73 million in the United States alone, according to a study by McKinsey Global Institute, the report also stated that innovative technology would not be a purely negative disrupter. The report stated that looking to the future, the use of robots within the hospitality industry was becoming more commonplace with Colliers predicting the global sale of guest relation robots to reach 66,000 units by 2020. "Deployed to improve guests' overall experience in a hotel, these robots offer a range of uses from artificially intelligent chatbots designed to assist with the customer service process, through to robot concierge and butlers which have the ability to deliver luggage, handle check-in and check-outs and deliver meals 24/7 to guests efficiently," it said. It added that in 2015 the world's first robot-run hotel opened in Japan, saying that Henn-na Hotel featured a multi-lingual animatronic dinosaur at reception that helped with check-in and check-out as well as robot porters and a giant mechanical arm that stored luggage in individual drawers.
  • imontenegro on 06 Feb 19
     
    "Curtis stated, "Hoteliers have been cautious of technology taking away the human touch from the guest service and experience. However, by giving guests the power to choose every part of their hotel experience, hoteliers can learn the right balance between staff interaction and AI-powered, automated customer service."
  • imontenegro on 06 Feb 19
     
    SUMMARY: Hospitality is the business of selling experiences. AI innovations are evolving daily within the hospitality industry. Currently, there are innovations that offer guests the ability to express both satisfaction and grievance. The influence of these AI innovations and the usage of social listening tools are expected to become standard in a decade. An artificial intelligence robot may not smile but, it can recognize faces, remember names and most importantly remember guest preferences, characteristics and behaviors.
bingkunwu

Impact of AI and robotics in the tourism sector: a critical insight - 1 views

www.emerald.com/...html

technology Robots Artificial Intelligence Chatbots Machine Learning Human-Robot-Interaction hospitality

shared by bingkunwu on 08 Nov 22 - No Cached
  • bingkunwu on 08 Nov 22
     
    Technology has amassed influence in different and dynamic sectors of the economy. Tourism has become the following field that Artificial Intelligence and robotics seem to merge their roles and optimize service and customer experience to evade any current challenges and change the sector. Through a systematic review of AI and robotics as emerging study designs in tourism, radical complementary dimensions to the future of tourism prompt a proactive strategy to make travel arraignments simpler, customized, automated and insightful. As AI allows continuous learning for machines, the introspective field will monetize such knowledge to learn about travellers' behaviours and interests to inclined personal experience. Tourism marketing needs a positive and improved change that will undoubtedly venture into a safe world from the infective Covid-19 pandemic and enhance expertise in applying Robotics and AI. The infrastructure of tourism as a sector with destinations, hotels, and travelling will be endowing the use of AI to prompt it to surpass human performance. Through AI, a wide range of information will be collected, stored and utilized to calibrate the center of satisfaction in the experience shared. Devices such as Virtual Reality, Facial recognition, Chatbots, Google maps, robots, and language translators are set to give the first experience in regulating destinations and facilities and optimizing services within the sector.
bench7628

Are Waiters In Danger Of Being Replaced With Tablets And Robots? - iReTron Blog - 0 views

www.iretron.com/...placed-with-tablets-and-robots

technology hospitality

shared by bench7628 on 17 Sep 19 - No Cached
    • bench7628
      bench7628 on 17 Sep 19
       
      This article point the positive and the negative effects of robot waters and tablets in the restaurant industry. There is a high demand for eMenu and robots in the restaurant industry in the country like China.
  • A new report from Cornell University claims that table top technology actually benefits customers at full-service casual dining chains. By monitoring one chain restaurant’s service over the course of two Fridays and two Saturdays, research showed that table turnover rates improved and customer spending increased when a table top-placed tablet was used for ordering and/or settling the bill.
  • When you think about it, there can be advantages to robot waiters. They won’t spit in your salad when they get mad at you, and they certainly won’t give you a bad attitude. They probably won’t need to be tipped. But don’t people go to restaurants for human interaction?
  • ...1 more annotation...
  • Perhaps people who attend fancy restaurants won’t like the new technology completely taking over their experience. And then there are people who are completely sick and tired of technology taking over every other profession, including education and banking. But the replacement of waiters with tablets and (possibly) robots is certainly going to happen whether they like it or not.
claudecole

AI in the hospitality industry: Benefits, applications, and use cases - 1 views

www.arrowhitech.com/ai-in-the-hospitality-industry

hospitality industry applications AI travel Hotel business

shared by claudecole on 14 Sep 22 - No Cached
amdelgad liked it
  • Science-fiction once claimed that humans would one day live together with robots who would make our lives easier.
  • In recent years, AI is becoming increasingly vital in the hospitality industry owing to its capacity to do traditionally human tasks at any time of day. This might save hoteliers a lot of money, minimize human mistakes, and allow them to provide better service.
  • Customer service is especially important in the travel sector, as hotels often live or die depending on how they treat their clients. The options for improving this element using AI are nearly limitless, ranging from improved personalization to targeted recommendations.
  • ...13 more annotations...
  • The introduction of AI has drastically altered hotel operations. The tremendous number of jobs that front-desk employees are expected to handle demonstrates how different the situation would be without artificial intelligence.
  • A phone system with AI can intelligently route calls. Basic queries can be answered by chatbots on the internet. Remote check-in systems that are AI-connected can allow customers to check into their rooms using a smartphone app without ever having to stop at the front desk
  • To use the data you have on your hotel’s behalf, you must first sort, organize, cleanse, parse, and transform it into something that humans can understand. To put it another way, you must find a means to delete inaccurate or duplicated data, arrange it so that it makes sense, and then present it in a human-readable style, such as charts and graphs.
  • AI, on the other hand, enables personalization on a far deeper level, affecting the very core of the guest experience. It also helps you save time, money, and effort by enhancing efficiency.
  • For example, an AI chatbot linked to your Facebook Messenger can answer queries from visitors and collect basic information to save in your database. This information can then be utilized to tailor future interactions with the guest. You might design special offerings that cater to their specific needs, such as child-friendly accommodations, all-inclusive stays, or experiences that include a hotel room as well as tickets to nearby events or shows.
  • AI may assist you in ensuring that you get it right while also increasing efficiency and accuracy. You won’t have to look very hard to find proof of this. You almost certainly employ both a property management system (PMS) and a point of sale (POS) system. Both of these use AI to assist you to handle bookings, offering add-ons, and adding them to customers’ bills, among other things.
  • Artificial intelligence embedded in the software you use every day, such as your PMS and POS, allows for greater efficiency, a stronger relationship with your visitors, and, ultimately, greater hotel success.
  • Hilton Hotels’ First Robot Concierge, Meet Connie.
  • AI chatbots, for example, have been popular on social media platforms to allow customers to ask questions and receive near-instant responses, 24 hours a day, seven days a week. Hotels benefit from this because it allows them to achieve response speeds that are nearly difficult to achieve through human-to-human interaction.
  • Predict passenger flow using predictive analytics and machine learning to avoid airport overcrowding.Based on the current operational state, as well as prior data and patterns, machine learning can be used to assess the probability of delayed departures.By studying typical baggage mishandling and breaking points, conditions, and settings, developers can leverage machine learning skills construct a virtual assistant to proactively track baggage.
  • AI and machine learning can be used to incorporate real-time feedback into workflows. This can help assess whether or not a guest is happy with their room.
  • RPA is capable of automating dull and repetitive operations. AI is capable of detecting demand patterns, forecasting corresponding prices, and even calculating human resource requirements.
  • Hospitality businesses can use AI and machine learning to determine which aspects of their loyalty program appeal to clients and which are deal breakers. By examining emotional activity, sentiment analysis (which uses Natural Language Processing) can help organizations comprehend positive, negative, and neutral viewpoints.
  • claudecole on 14 Sep 22
     
    This article details the increasing and already abundant role that AI technologies are playing in the day-to-day operations of hospitality companies. It goes into depth about how these advancements are using analytical data to provide a better guest experience while also taking information from outside sources to focus on aspects of the operation that need improvement or things that are being well received. The process of AI implementation has also allowed for the customization of guest experience allowing guests to be catered to 24/7 offering insights and calculated suggestions.
olindacatillon

Tech In Hospitality: How AI, VR Can Revolutionise Customer Experiences - 1 views

www.msn.com/...ar-AA1dIqLj

tech hospitality

shared by olindacatillon on 13 Jul 23 - No Cached
  • Robots
  • Automation
  • According to MarketsAndMarkets, the global augmented reality and virtual reality market is estimated to reach $114.5 billion by 2027, at a CAGR of 25.3 per cent.
  • ...7 more annotations...
  • Automation
  • According to MarketsAndMarkets, the global augmented reality and virtual reality market is estimated to reach $114.5 billion by 2027, at a CAGR of 25.3 per cent.
  • Automation
  • According to MarketsAndMarkets, the global augmented reality and virtual reality market is estimated to reach $114.5 billion by 2027, at a CAGR of 25.3 per cent.
  • Robots
  • According to MarketsAndMarkets, the global augmented reality and virtual reality market is estimated to reach $114.5 billion by 2027, at a CAGR of 25.3 per cent.
  • According to Allied Market Research, the market for hospitality robots was anticipated to be worth $295.5 million in 2020 and is expected to grow to $3,083 by 2030, a CAGR of 25.5 per cent.
  • olindacatillon on 13 Jul 23
     
    The author (Dean Rodrigues) discusses the transformative aspects of technology in hospitality. The use of technology can streamline operations and make them more efficient. The use of AR can change the way people interact with food. The use of robots in the kitchen will reduce human error.
ecast038

Disruption Drives the Hospitality Industry to Innovation - Hotel Business - 0 views

www.hotelbusiness.com/itality-industry-to-innovation

hospitality innovation automation hotel smartphone

shared by ecast038 on 19 Oct 21 - No Cached
  • looks
  • drastic
  • looks
  • ...17 more annotations...
  • As the industry looks to rebound, hotel owners, in particular, are introducing new solutions and services to entice guests, including embracing automation, a once taboo term in an industry used to thinking of service in a very human-centric way. From robot concierges to new marketing strategies, hotel owners are changing the norm to address social distancing measures and lingering travel concerns.
  • Property automation system companies are catering specifically to the accommodations industry to
  • the industry must completely re-evaluate and adjust operations to reduce potential touchpoints, and automation is a crucial component at this time.
  • The entire check-in process can now be done through a smartphone, minimizing staff interactions and reducing exposure to a crowded lobby. Guests can check-in with a single touch and enter their room in minutes without even requiring a physical key card.
  • centric
  • make the integration of smart locks and devices easily accessible.
  • For an industry that has long since relied on its (human) staff to deliver customer service, this is
  • drastic
  • experience
  • shift to a tech-first experience. However, for hotels struggling to open with a skeleton staff to reduce overhead, an automated management system can improve efficiency and the overall guest experience.
  • experience
  • branded apps are a one-stop portal for everything from reservations to room service. Used c
  • orrectly, a branded app can help streamline operations and establish a direct channel of communication between hotels and guests.
  • Smart technology is a key investment for hotels as they look to reduce high touchpoints in rooms. Voice assistants can control nearly everything in a room, including temperature, lighting, alarm clocks, televisions an
  • d to order room service. It also creates an opportunity for hotels to learn guest patterns and personalize the experience even further.
  • And based on the past few months, the industry is rising to the challenge.
  • the pandemic accelerated the need to embrace smart technology and automation urgently, putting more pressure on an industry with slim profit margins to cover the costs of implementing the infrastructure to accommodate these changes. The industry has its back against the wall, forcing change and innovative new thinking to adapt and entice guests back as travel resume
  • nixalexa on 19 Oct 21
     
    Before the pandemic hotels were using apps to allow guests to view hotels in their area and book hotels from the comfort of their phone. These apps also had incentives to make customers want to book through the app, now that the pandemic has caused individuals to not be able to be in contact as much, the hotels have taken advantage of these apps to allow guest to do more. Guests are now able to check in through these apps, open the door to their room without needing a key, ordering room service and towels and other toiletries through the app as well. The pandemic forced a lot of companies within the hospitality and tourism sector to become more technology friendly in the sense that they wanted less person-to-person contact, for the safety of external guests and internal guests. Like mentioned in the article smart devices have more of an influence on the guests experience overall, the article mentioned how hotels are using robots to clean rooms, deliver room service and toiletries to guest to increase social distancing standards within the properties. Hospitality was once known as an experience only able to be best delivered by humans but now it is an experience through technology that brings comfort to guests.
  • ecast038 on 24 Oct 21
     
    To provide safer environments to guests and avoid going out of business, hotels had to quickly adopt changes and innovations. Although the industry has heavily relied on human interaction for all customer service aspects, smart technology and automation has been crucial for hotels. In many hotels, all guests need is their smartphone to check-in and get in to their rooms. Marketing has changed and many hotels rooms now feature workstations and gym equipment to ease guests travel concerns.
tsmit216

Hotel Technology Trends: 14 Upcoming Innovations for 2021 - 0 views

www.revfine.com/hotel-technology

shared by tsmit216 on 16 Jan 20 - No Cached
  • Self-service automation intends to place the decision-making process in the hands of the guests as opposed to hotel staff. This directly follows trends which have been witnessed across multiple sectors.
  • 3. Facial Recognition TechnologyMany consumers are just beginning to become accustomed to facial recognition technology; particularly in relation to smartphone security. Still, it is important to mention that these very same methods represent another important facet of modern hotel technology. There are several benefits which facial recognition applications are able to provide for hotel management:Enhanced levels of security and privacyOnly authorised personnel will be allowed to enter specific areasThis method can be used in conjunction with electronic payments as another form of verification
  • 4. Robots
  • ...12 more annotations...
  • In fact, one hotel in Japan is already fully staffed by these mechanical marvels. However, robots will more likely be used to supplicate human interaction as opposed to replace it altogether.
  • 7. ChatbotsChatbots and similar online widgets are now commonplace when visiting countless websites. In the same respect, they are beginning to revolutionise hotel technology and its associated amenities. These clever devices are set to offer guests a host of options. Some of those which are the most applicable within the hospitality industry include:Hyper-personalised search criteria and resultsA streamlined method for confirming a reservationAn excellent way to build brand recognition and loyalty.Marketing relevant products and services to the end userA final point to mention is that modern chatbots offer a language-agnostic edge. As they can detect and respond to numerous dialects, previous international barriers have been removed from the equation. This will lead to higher booking rates and an impressive return on investment (ROI).
  • Virtual Reality (VR)VR plays another important role; primarily in illustrating the amenities, services and rooms that a hotel has to offer. Virtual hotel tours/ 360 videos are a perfect example of this immersive trend. In fact, many professionals believe that this type of hotel technology is set to become compulsory in the not-so-distant future. The good news is that it is a cost-effective solution and virtual reality can be easily deployed within most scenarios.
  • There is no doubt that cutting-edge hotel technology is here to stay.
  • crucial
  • utili
  • sing robots for luggage transportation, security, room service and restaurant waiting.
  • attract additional sales
  • educe friction
  • r
  • pre-set the amenities
  • competitive edge
  • julianaparada on 16 Jan 20
     
    This article is about the 11 upcoming innovations for this new year. Some of the innovations are already being used, like Service Automation, Facial Recognition Technology, Alexa voices, etc. But, this article explains how "There is no doubt that cutting-edge hotel technology is here to stay". A really cool innovation that caught my attention is robots. In Japan, there are hotels already fully staffed by mechanical marvels. As stated in the article "they will be used to supplicate human interaction as opposed to replace it altogether".
  • tsmit216 on 24 Aug 21
     
    Some of the trends that are happening now in the hotel industry. The rate of change in technology is generally accelerating, which is worth noting. So things that change this year, could become obsolete in just a few years. Staying on top of these changes will be mission critical for those in the industry.
adel168

At Alibaba's futuristic hotel, robots deliver towels and mix cocktails - 0 views

www.reuters.com/...nd-mix-cocktails-idUSKCN1PG21W

hotel robots

shared by adel168 on 22 Jan 19 - No Cached
  • drastically cuts the hotel’s cost of human labor and eliminates the need for guests to interact with other people.
  • Guests check in at podiums that scan their faces, as well as passports or other ID
  • Elevators scan guests’ faces again to verify which floor they can access and hotel room doors are opened with another face scan.
  • ...2 more annotations...
  • To check out, guests press a button on the app after which the room locks and they are automatically charged through Alibaba’s online wallet.
  • develop AI and other high-tech expertise which will propel Alibaba’s e-commerce offerings forward, as well as develop new areas of business at a time when e-commerce revenue growth rates are slowing,
  • adel168 on 22 Jan 19
     
    The Alibaba hotel in China has incorporated several e-business components that decrease the hotel's cost of human labor drastically. The traditional front desk check-in process is replaced by podiums that scan guests face as well as documents. To check-out, a button is pressed on an app which locks the room and automatically charges the guest through an online wallet. Apart from hotels, Alibaba has also launched projects for grocery stores and book stores.
kteme001

How technology is changing the hotel industry | deBugged - 3 views

www.rentokil.com/...is-changing-the-hotel-industry

Hospitality Hotel Industry Technology travel green

shared by kteme001 on 19 Jun 17 - No Cached
  • Fuelled by technology and the immense power of the Internet of Things (IoT), consumer expectations are growing. This is true within every industry and in none more so than the hotel sector. In an industry where customer expectations for a positive experience run particularly high, technology may just provide the means for overcoming this challenge.
  • Technology for consumers means an easy life and our appetite for this lifestyle is insatiable.
  • To meet the challenge of growing customer expectations, the hospitality industry is turning to technology.
  • ...11 more annotations...
  • Back in 2014, a PWC report already showed hospitality as the fifth industry with the highest investment in sensors.
  • Mobile hotel check-in and check-outs may well become the norm soon, enabling staff to focus more on guest experiences.
  • he Hilton hotel is leading the charge for keyless entry.
  • facial recognition software may also be available to unlock guest bedrooms.
  • Technology can play a huge role in the effort to make your stay as easy and hassle-free as possible.
  • Starwood Hotels & Resorts Worldwide uses daylight harvesting to adjust indoor lighting, based on the amount of natural light coming in from outside.
  • hotel robots to deliver guest amenities and clean rooms
  • ravel sites like Expedia, Kayak, Booking and of course Airbnb
  • capability to select specific room locations (45%) means to share information about in-destination activities (41%) the check-in/check-out process (39%) ways to make service requests (36%)
  • , hotel operators are increasingly turning to data scientists to get under the skin of their customers.
  • : the human touch.
  • kingleo7 on 19 Jun 17
     
    This article talks about the growing need for customers to have certain in-technology. It also talks about what hotel industry is doing and investing keep it's ahead of the curve and what current are guest expectations when arriving at a Hotel in 21 century.
  • kteme001 on 18 Jan 18
     
    In this article, it explains that technology is the ruler of today's world. It creates an "easy life" and raises the expectations of customers by the minute, essentially making anything possible. To meet these expectations in the hospitality industry, hotels are incorporating more technological accommodations. This is a must to stay ahead of the competition and attract new customers. A report showed the hospitality industry as the 5th highest investor in sensors to ensure a positive customer experience. From simple technology such as online booking to things such as automated check in/ out are changing the game for the customers overall experience. These things have become normalized for a better guest experience along with keyless hotel room entrance making a shift to app's that act as the bedroom key. Another growing trend is having robots complete simple tasks such as room service as well as more sustainable practices such as adjustable lighting. In order to properly track the success rate of these new technologies, many hospitality related companies are hiring data scientists to assure they are meeting their guest's expectations. All of these advances make life easier for the company and the guests but none of these things can replace the art of human interaction. Although this art is dwindling away, it is something that most still yearn for, regardless of the technology involved in their experience.
sbaut010

Top 10 Technology Trends for 2020 - Towards Data Science - 0 views

towardsdatascience.com/y-trends-for-2020-4a179fdd53b1

Technology Trends 2020

shared by sbaut010 on 11 Jan 20 - No Cached
  • Hyper-automation elevates task automation to the next level. It is the application of advanced technologies like Artificial intelligence (AI) and Machine learning (ML) to automate processes (not just tasks) in ways that are significantly more impactful than that of traditional automation capabilities. It’s the combination of multiple machine learning, packaged software and automation tools to deliver work. Hyper-automation requires a combination of tools to help support replicating pieces of where the human is involved in a task. This trend kicked off with robotic process automation (RPA) but will see growth with the combination of process intelligence, content intelligence, AI, OCR and other innovative technology.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      Great for integration into MIS and customer service. AI is going to be BIG!
  • Multi-experience deals with the massive shift from a two-dimensional screen and keyboard interface to a much more dynamic, multi-modal kind of interface world where we’re immersed in the interactive technology and it surrounds us. Multi-experience currently focuses on immersive experiences that use augmented reality, virtual reality, mixed reality, multi-channel human-machine interfaces and sensing technologies.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      AR and VR have not been adopted in the hospitality industry, but it would be exiting to see these being implemented.
  • More legislation similar to the European Union’s General Data Protection Regulation (GDPR) is likely to be enacted around the world in the coming years.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      Safer technology will help build trust among its users
  • ...5 more annotations...
  • According to Brian Burke, from Gartner, “edge computing will become a dominant factor across virtually all industries and use cases as the edge is empowered with increasingly more sophisticated and specialized compute resources and more data storage. Complex edge devices, including robots, drones, autonomous vehicles, and operational systems will accelerate this shift”.
  • Autonomous Things are the physical devices that use artificial intelligence to automate functions previously performed by humans.
  • The most recognizable current forms of autonomous things are robots, drones, autonomous vehicles, and appliances. The automation of these things goes beyond the automation provided by rigid programming models, and they exploit AI to deliver advanced behaviors that interact more naturally with their environments and with people.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      It will be interesting to see the effect of so much automation in society and the Hospitality industry
  • Recognizing “practical blockchain” is important here: while blockchain has been around for a few years, it’s been slow to be commercially deployed because of some of the technical and management issues in the technology. Blockchain has the potential to reshape industries by enabling trust, providing transparency and enabling value exchange across business ecosystems, potentially lowering costs, reducing transaction settlement times and improving cash flow and the movement of materials.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      From an economical standpoint Cryptocurrency and blockchain might affect every industry if it keeps growing.
  • Evolving technologies like hyper-automation already show how true digital transformation is changing in the business world.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      MIS would be better reacting and effective if AI is implemented to it.
imontenegro

The Top Technology Trends In Hospitality For 2019 - Minutehack - 0 views

minutehack.com/...trends-in-hospitality-for-2019

technology hospitality hotel tech business travel mobile green

shared by imontenegro on 29 Jan 19 - No Cached
  • imontenegro on 29 Jan 19
     
    Technology is providing travelers novel experiences and interactions. The new technologies include: Artificial Intelligence (AI), Internet of Things (IoT), connectivity, and other technology. Artificial intelligence is currently being integrated into chat bots for phone calls, but there are far greater uses. Facial scanning and voice recognition is starting to gain traction. It offers more secure, faster, ad better customer service. Some hotels have even added Amazon Alexa devices for their patrons. The internet of things features hotel guests to unlock the door to their room using only their smartphone. Blockchain and cryptocurrency transactions eliminate the need for third-party mediators. As a result, hotels that utilize blockchain and cryptocurrency can offer better rates to the consumer without affecting profitability. All of the emerging technology frees up the preexisting staff to provide and maintain excellent customer relationships. "Over the last few years, travelers have been meeting robot butlers and concierges in hotels like Hilton's Connie, powered by IBM Watson AI technology." "SoftBank Robotics' Pepper, a humanoid robot developed with IBM Watson, has been introduced at Munich Airport and Václav Havel Airport Prague, where the robot not only informs but entertains passengers by dancing and offering to take selfies." "Gartner predicts that 85% of customer interactions will be managed without a human by 2020." "At Intercontinental Shanghai Wonderland, face scanners enable guests to verify their identity at check-in, pick up a digital room key and gain access to the dining room at breakfast." "Two Roads Hospitality has partnered with Amazon and Volara to develop a customised Alexa for Hospitality platform that facilitates daily tasks for staff, such as identifying maintenance problems or signaling that a room is ready for check-in." "Luxury hotels like The Plaza New York, Aria in Las Vegas, The Torch Doha in Qa
chefaroy

"Future Hotel" - 11 views

@ jnoll001, I don't think we are there yet but it is definitely in our future. If China wants to lead the pack and start this off, good for them. There are already robots delivering water bottles ...

alibaba future hotel AI automation tech

started by chefaroy on 12 May 19 3 follow-ups, last by chefaroy on 13 May 19
kbroo026

FIU's SHTM Addresses Labor Issues With World's First Bartender Powered by Artificial Intelligence - Hotel-Online - 0 views

www.hotel-online.com/...red-by-artificial-intelligence

fiu labor issues intelligence hospitality technology mobile business AI

shared by kbroo026 on 05 Feb 22 - No Cached
  • Florida International University
  • 2fcontinues to address pandemic-imposed challenges like labor shortages by introducing
  • Cecilia.ai, the world’s first robotic, interactive bartender that offers the potential of round-the-clock service.
  • ...5 more annotations...
  • “As an educational partner, Cecilia encourages our students and future trade leaders to think out of the box in terms of added value service scenarios,”
  • Cecilia’s 3D animated avatar technology is powered by artificial intelligence and voice recognition technologies. Cecilia is automatic and completely contactless.
  • this groundbreaking technology can offer a customizable and interactive solution when a human bartender is either not practical or possible. It also provides a critical teaching moment on customer preferences, branding possibilities, and contactless service alternatives.”
  • we must be innovative, imaginative, and open to new and sustainable ways of
  • interacting with customers,”
  • kbroo026 on 05 Feb 22
     
    Cecilia is bartending technology that uses AI to create an experience that is more personable than the Smart Bar. Cecilia's clients thus far seem to be large corporations (Microsoft, KPMG), but is being marketed for event rental, and used as an educational tool at FIU. Though no machine can replace human interactions, Cecilia provides a viable contactless service alternative.
bbalthaser

Full article: Decent work and tourism workers in the age of intelligent automation and digital surveillance - 1 views

www.tandfonline.com/...09669582.2021.1928680

workforce technology tourism techno-solutionism surveillance disruption

shared by bbalthaser on 10 Jan 23 - No Cached
  • two UN SDG8 recommendations for policy and action: ‘[a]dopt a human-centred approach to embracing new technologies’ and ‘[s]hape the impacts of digitalisation with public policies’ (UN, 2019United Nations (UN). (2019, July 10).
  • Two aspects of surveillance capitalism hold explanatory power for understanding the potential direction of the worker condition and are drawn upon throughout this paper: first, worker freedom is replaced with digital monitoring, behavioural manipulation and other forms of worker performance management through instrumentarian power; and second, production mechanisms shift to create certainty of outcome through reducing (or replacing) worker autonomy (Zuboff, 2019Zuboff, S. (2019).
  • where ‘[m]achine processes replace human relationships so that certainty can replace trust’.
  • ...6 more annotations...
  • The economic rationality for technology adoption (Morozov, 2013Morozov, E. (2013). To save everything, click here: Technology, solutionism, and the urge to fix problems that don’t exist. Allen Lane. [Google Scholar]) is built around cost minimisation and organisational effectiveness. Technology is often discursively framed as a tool for achieving sustainability (Gretzel et al., 2015Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015).
  • A disruptive product offers a ‘distinct set of benefits, typically focused around being cheaper, more convenient, or simpler’, and has a power to transform a market ‘sometimes to the point of upending previously dominant companies’ (Guttentag, 2015Guttentag, D. (2015).
  • Worldwide, accommodation and food service roles are estimated to be at greatest risk of being automated out (78% risk) by 2030 largely due to the high number of automatable interactions and predictable physical work (McKinsey, 2017McKinsey. (2017).
  • it can become difficult for human workers to compete with intelligent automation. These systems have the potential to reduce the need for lower-skilled tourism roles involving routine and interactive tasks as well as significantly decreasing the tasks required from human workers (Ivanov, 2020Ivanov, S. (2020).
  • The move towards quantifying human actions into analysable data to drive well-intentioned (from a business mindset) interventions, is a form of techno-solutionism (Morozov, 2013Morozov, E. (2013).
  • detail how advances in sensing and recording technology have led to expansions in surveillance. These technological developments extract worker data that is often visible to managers but not always workers, and this power asymmetry means the data can be mined for pro-managerial, pro-business insights that can work against employee interests. Data can be collected on individual worker speed and accuracy, with adherence to process serving as proxy for ability (Beer, 2018Beer, D. (2018)
  • bbalthaser on 10 Jan 23
     
    This lengthy article provides a grim outlook for the lowly skilled/paid worker in the workforce when technology has been applied to improve outcomes in management. The article insinuates that companies/employers benefit likely at the expense of employees who are affected by technological innovation. Three key points are emphasized in that surveillance capitalism, disruption innovation and techno-solutionism are behind the pushout of low-skilled workers. And companies are not providing a solution to improving a sustainable economy and sustainable workforce which are goals of the United Nations. However, the United Nation's goals are not keeping up with societal trends. Surveillance Capitalism can be construed as digital monitoring in the workplace. Used as a way to control and manipulate performance outcomes which may shift to automation if employees don't perform. Further disruption innovation is defined as a "disruptive product that has particular benefits that focus on the cheap and easy that have the power to overturn markets". This is seen with automating basic tasks in food service such as ordering. Finally, the use of technology as an excuse to "rationalize" cost-cutting/management changes is what is considered Techno-solutionism. This article highlights various technologies already in use in the industry, most with much success and a few that did not pan out. Trial and error, but at the cost of retaining employees.
  • bbalthaser on 10 Jan 23
     
    Tourism is paying a heavy price to accommodate a growing trend making "people" expendable. The competition isn't comparable and unless we change our processes and thinking in how we use technology more jobs will be gone. We can't be an all-knowing, 24/7 never tires robot. The industry is undermining the value of a person. Ridding themselves of them has larger implications for society and our future. Eventually, it could be us too. What value do we offer? And how do we enhance humans over technology?
kristenagosto21

AI in the Hospitality Industry: Pros and Cons - Hotel-Online - 0 views

www.hotel-online.com/...itality-industry-pros-and-cons

shared by kristenagosto21 on 08 Feb 21 - No Cached
  • AI can assist hospitality professionals to improve the experiences of travelers. In fact, the use cases of AI in the industry is quite impressive, and the technology seems to be well-positioned to enable people to enjoy their stay.
  • Six service delivery robots perform such duties as taking amenities to guest rooms and patrolling the buildings. According to reports, the company has saved the security team 111 manhours, as human employees could now watch live footage provided by robots instead of monitoring the facilities themselves. In addition to saving time, the robots also help with handling unexpected staff absences and high occupancy periods more effectively
  • Pro: The Ability to Enable Travelers to Research Travel Options with a Chatbot This one is also about personalization. A recent study done by Booking.com revealed that 75 percent of customers preferred self-service options to get answers for simple requests, which makes chatbots a perfect option in this case.
  • ...3 more annotations...
  • According to ChatbotGuide.org, Booking.com’s chatbot is capable of handling about 50 percent of users’ post-booking accommodation-related requests. In case it can’t provide an appropriate answer, it redirects the user to a human customer service team member.
  • Con: AI is Still Developing Even though AI has made tremendous progress in recent years, the field is pretty much in its infancy. In fact, Andrew Moore, Google’s vice president and an AI leader, has the following to say on this matter, according to CNet: “AI is currently very, very stupid… It’s not something we could press to do general-purpose reasoning involving things like analogies or creative thinking or jumping outside the box.”
  • Con: Data Privacy Issues This is one of the most pressing concerns that all businesses looking to take advantage of AI will face. Data collected by the technology during interactions with users can be potentially used for other purposes, therefore, the risk of data privacy violation is involved.
  • kristenagosto21 on 08 Feb 21
     
    In this article, Donald Fomby discusses the Pros and Cons in the Hospitality Industry by giving great examples of AI being used in the industry today.
mrodr1442

These Are the Robots Taking Up Dallas' Open Restaurant Jobs - 0 views

http://sco.lt/8HZq4G Although some people find new day technology a gimmick within hospitality, one Dallas restaurant found robots that have saved him thousands of dollars a month in labor costs a...

http:__sco.lt_8HZq4G

started by mrodr1442 on 15 Sep 21 no follow-up yet
mmoutsatsos

Why Germ-Zapping Robots and AI Technology Could Be the Future For Cruise Ships - 0 views

www.cruisecritic.com/articles.cfm

Technology travel cruise touchless

shared by mmoutsatsos on 13 Jan 22 - No Cached
  • Cruise lines have arguably been well ahead of the game when it comes to new technology in the travel industry
  • -- even before the COVID-19 pandemic took hold in March and led to a global suspension of operations.
  • What COVID-19 has done is to add a more 'urgent' element that will force the industry to speed up that process of adding to the passenger experience and enhancing health protocols."
  • ...28 more annotations...
  • thermal imaging cameras to test passengers' temperature; the aim of the technology is to give a ship's medical team the information to decide whether a passenger should be allowed to board.
  • Royal Caribbean's fast track check in -- take a selfie and scan your own passport; Celebrity's facial recognition technology; MSC Cruises' artificial intelligence system, Zoe, an Alexa-like onboard assistant; and Princess' Ocean Medallion, a part-app, part token approach to customized cruising.
  • Princess Cruises' Ocean Medallion, for example, unlocks the door as you approach so guests don't need to touch their door handle. It was simply a luxurious feature pre-COVID-19; now, in our new world it, holds far more practical importance."
  • Another possible change passengers might see are disinfection tunnels leading to the terminal and an entirely biometric system operating in the terminal, according to Jennifer Willy, editor at the
    • mmoutsatsos
      mmoutsatsos on 13 Jan 22
       
      In our discussion we talked about how to justify spending money on technology and I believe this article does a good job at showing all the different tech the different cruise lines were investing in and how it todays day with COVID it has become money well spent. We also talked about disruptive innovation and how if a company doesn't adapt it will fail. The cruise industry see the move to things become touchless and have already taken steps to meet expectations.
  • Apple and Google both are developing track and trace apps, which can alert crew whether someone has been near an infected person.
  • "Most likely to be rolled out first across most cruise lines and port terminals is temperature scanning, for example, thermal imaging using infrared to detect elevated skin temperatures, not only at embarkation, but for monitoring throughout the cruise."
  • One of the aspects that we might lose, at least in the short term, is the personal touch --
  • "There are systems for air purification and pathogen removal for the whole terminal facility that could be implemented, along with UV lighting, and the obvious thermal imagining for temperature checks,"
  • touchless tech. This is already used widely by the lines in the form of apps, which allow you to do a whole variety of things -- often without the need to log onto onboard Wi-Fi.
  • ct as a keycard to open your cabin, to order and pay for drinks; make bookings at restaurants, shows and the spa; book shore excursions, check your account, track your loved ones or even control the lights and temperature in your cabin.
  • "For instance, a ship could use virtual queueing apps to limit how many people are able to go to a certain area at any given time, which would make certain there is no crowding at a lunch buffet, in the fitness center or at the pool.
  • MSC Cruises' geo-location wristbands mean you can find your friends or family wherever they are on the ship (using your app), rather than meeting them at a central point somewhere.
  • Ocean Now on some of Princess Cruises' ships, passengers can order food, drink and a selection of other products and receive them in a different location, away from other passengers or shopping areas.
  • "Royal Caribbean's Bionic Bar cocktail maker was surely little more than a publicity stunt when it was conceived but it now seems a prophetic move by the cruise line. People will be understandably worried about food and drink preparation -- and shared buffets in particular - when they return to cruising. We may see an increase in automation as a result."
  • Most of the major lines have been running with enhanced technology for a couple of years.
  • could cruise lines introduce some of the changes that are already being pioneered at hotels such as limited housekeeping, no room service and surfaces devoid of many items to help with cleaning?
  • whose LightStrike Germ-Zapping Robots (they've been likened to R2D2) are already being used in hotels, restaurants, food processing facilities, and office buildings -- and it has built protocols for cruise ships.
  • The robots use broad spectrum UV light to quickly decontaminate rooms and public spaces.
  • Xenex, Texas Biomedical Research Institute tested the robot against the virus that causes COVID-19 and it killed it in two minutes.
  • worried about touching surfaces in your cabin, just ask Zoe to look up information or power items on or off for you – MSC Cruises' voice activated Alexa-like speaker is in every cabin onboard MSC Bellissima and MSC Grandiosa, and is likely to be retrofitted onto other ships in the fleet.
  • "Voice tech will become important in the new touchless world too. Rather than having to turn off the lights or lower the blinds by hand, just ask 'Alexa' to do it for you,
  • "It will be an expensive time for cruise lines when they can least afford it. Lifelong cruise lovers will return after the pandemic ends but convincing new people to give a cruise a try may rely on ships becoming as touchless as possible."
  • I think onboard technology will augment the ways guests can communicate and interact with the crew, rather than replace them."
  • "Once again, completely replacing a human being is unlikely, and handing off conversations will be an important step."
  • Royal Caribbean found out to its cost in 2014 when it first introduced tablets for waiters to take orders, and were hit with a deluge of complaints because it meant waiters were buried in their screens
  • Cruising is all about the personal attention and relationships built with crew and other guests. 
  • "Personal contact with the ship board staff is and always has been a very important component of creating memorable experiences. The cruise product cannot eliminate that essence of the cruising experience.
  • He added: "Otherwise it will be just transportation from one place to another."
  • mmoutsatsos on 13 Jan 22
     
    This article talks about the different technology cruise lines have implemented and the future technology they plan to include as they move for a more touchless approach to certain things.
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