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Contents contributed and discussions participated by llaff002

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llaff002

Top 10 Event Management Trends for 2019 - Eventina - 0 views

eventina.com/...ent-management-trends-for-2019

shared by llaff002 on 09 Oct 19 - No Cached
  • Smartphones have more capabilities and connections to our lives, event tech is becoming more reasonably priced and targeted to individual needs, and tech that used virtual and augmented reality was on many people’s gift-giving lists this year.
  • Instead of long-winded speeches, short talks are combined with activities that let the audience learn first-hand how to apply what they learned. Hands-on experiences have the advantage of adding extreme value to learning, while also aiding in the stress reduction of the attendees. To facilitate an even deeper level of immersion, make sure your sessions have definite time frames and tangible incentives.
  • Traverse the communication gap: Use remote translation services. Finding local translators isn’t always easy. With this type of technology, translators could be available remotely or through an app giving your attendees a good communication experience regardless of time and where they are at your event. Save money using remote translation services. Apps don’t have to be paid hourly, for travel, or incidentals. Use subject matter experts regardless of their knowledge of the language that most of your attendees speak. This frees up the selection process to find the person who knows the most without sacrificing attendee experience or understanding.
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  • Harness the power of chat for a better response: Design a system to answer questions with chat. It’s faster for attendees and won’t tie up your staff with the same old “where is the restroom” type question. Use chatbots for exit surveys. They are much more adept at matching questions with answers and using “if, then” pathways for more meaningful information gathering. Plus they’re fun for your audience. Employ chatbots to assist attendees on next steps. Voice assistants have become wildly popular because they’re easy and enjoyable to use and they act as our own personal attendant. They can remind us of engagements as well as tasks. Use chatbots to tell attendees if their silent auction bid was trumped or what their next session is and where it’s located.
  • Use live 360-degree video (what many refer to as VR) to connect remote audiences. Give them the opportunity to attend an event together in order to bolster buying online-only tickets.
  • Host a health fair as part of a larger medical society conference. This leads to raised awareness, gives back to the destination city, builds brand awareness, knowledge and support and, ultimately, affects those members of the public that participate.
  • llaff002 on 09 Oct 19
     
    Great article looking at the trends in events, many of which I have witnessed this past year. What I would like for the class to read is the description of awareness based events. As my husband's an associate dean of a hospitality school, he worked with his event and conference manager and his dietetic program chair to create an interactive health fair looking at diabetes education and attracted 300 participants. I observed the power of community based programming in the event space and how this type of programming may be the future.
llaff002

HR Software for the Hospitality Sector | Advance Systems Ireland - 0 views

advancesystems.ie/hr-software-hospitality-sector

shared by llaff002 on 20 Nov 18 - No Cached
  • By using HR software, not only will you increase efficiency, you tend to improve your customer service as well. The benefits of a quality software for human resources management extend beyond your workforce.
  • What are the main benefits of using HR software?  It can help reduce administrative costs and improve the efficiency of your HR department. Human resources software is designed to simplify the common tasks that HR members often deal with. This includes the time-consuming tasks of handling payroll and dealing with employee scheduling.
  • The bottom line is that HR software is capable of boosting efficiency and simplifying the way you handle payroll and scheduling requests.
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  • After implementing an HR management solution, Royal Marine Hotel experienced some major changes in their daily operations. Managers were able to access reports that allowed them to better forecast their workload for upcoming schedules. They were able to reduce shift overages and cut down on wasted labour. This reduced salary bills and gave managers a way to monitor problems in scheduling and come up with solutions quickly.
  • llaff002 on 03 Oct 19
     
    This article looks at the reasons a property should entertain the idea of using HR software and why? Most managers do not understand all of the functionalities of the software and how it increases efficiency while also providing efficiencies that are not strictly payroll centered. The article also noted that manual processes slow production and efficiency, thus HR software saves time, which equals cost savings.
llaff002

How Information Technology Has Affected the Tourism and Hospitality Industry - Entre Te... - 2 views

www.entremt.com/d-tourism-hospitality-industry

shared by llaff002 on 14 Sep 19 - No Cached
  • echnology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. Both customers and businesses can benefit from improved communication, reservations, and guest service systems.
  • Technology has helped tourism and hospitality industries replace expensive human labor with technological labor. This helps reduce labor costs, but also helps avoid customer service issues.
  • Computer systems allow communication between larger hotel chains with multiple locations to connect easier.
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  • t is vital for a business to effectively utilize online advertising, social media, blogs, and online purchasing to help convenience their customers, especially when your competitors are doing the same thing.
  • many travelers take some type of mobile device with them on a trip. This helps hospitality businesses keep customers advised of changes and delays to their reservations, offer deals, and advertise by using GPS tracking.
  • The use of Technology in the hospitality and tourism industry has helped speed up operations and helped the traveling process much more enjoyable and efficient.
  • llaff002 on 25 Sep 19
     
    This article shows the benefits of technology investments and what those investments could provide to the ROI. Examples were investing in mobile communication technology and new computer systems. Another example looked at investing into online platforms and using IT to support social media and other internet based systems. The article concludes by asserting that investments in technology is necessary for the success of both large chain companies and small properties.
llaff002

4 Must-Have Unattended Payments Features for New and Existing POS Installations - DevPr... - 0 views

www.devprojournal.com/...and-existing-pos-installations

shared by llaff002 on 20 Sep 19 - No Cached
  • Security and loss prevention are important to any business, but they are particular concerns with unattended payments. With no sales associate to monitor behavior, self-service terminals may be a target for theft or tampering.
  • Today’s consumers demand that any customer-facing solution is convenient and easy to use,
  • and business owners won’t gamble on a solution that could diminish customer loyalty.
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  • Many types of businesses and organizations that are implementing self-service are doing so to help improve average sales and customer throughput.
  • It’s vital that unattended payment solutions integrate with the business’ systems, such as point of sale (POS), retail inventory management, restaurant kitchen display system, or accounting systems. Your solution will have far less value if it stands alone and requires your clients to manually transfer data to other systems.
  • llaff002 on 20 Sep 19
     
    Unattended POS systems are being utilized in spaces beyond vending and self service. Many industries are leaning towards changing to self serve kiosks and this article explains why and shows for benefits to this system. I have seen this system move from grocery store checkouts to the McDonald's located in a busy beach side town.
llaff002

A GDS Primer: What is the GDS and Which Travel Agents Need It? - 0 views

hostagencyreviews.com/...what-is-gds

Technology Hotel tech business software travel Hospitality

shared by llaff002 on 14 Sep 19 - No Cached
  • The advantage to travel agents is that the GDS not only can show you many fares from multiple airlines, but it also offers a great depth of information about each flight in one place. The carrier, the times, the costs, the class of the seat, aircraft type and so much more. It’s a smorgasbord of options. So if you’re booking a high volume of tickets, it’s great to have access to every minutiae of information from multiple carriers in one go.
  • In today’s world, the GDSs have a bit of a split personality. There is the old school, traditional GDS commonly called “the green screen.” Then there’s the hip side of the GDSs, which people will call “point and click” or “GUI” (Graphical User Interface). Essentially, it’s a more intuitive and prettier looking version of the GDS.
  • To learn the GDS green screen takes intense training, and to become proficient takes tons of practice and constant use. That means daily use with a mentor (for at least 6 months to a year), not just booking a ticket for a client every few weeks.
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  • While new agents can partially navigate the GDS with the GUI interface, the code that comes back still has important information like fare types and rules that the agents really needs to understand. So many agents, in the end, need to learn the green screen (and find it faster) regardless.
  • One of the reasons that most leisure agents don’t need the GDS is because the air will be included in a vacation package by the tour operator, or you can book it with the cruise line and you don’t need to use the GDS.
  • llaff002 on 14 Sep 19
     
    This article looks at GDS and GUI systems and gives a holistic viewpoint of performance, positives and negatives, and what type of agencies can utilize each system. I felt that the more complicated system and its requirements for agency users to have and understanding of coding, made the GUI system more likely to have a higher utilization in the future.
llaff002

What Are the Pros and Cons of Cloud Computing? - 1 views

www.lifewire.com/ud-computing-explained-2373125

shared by llaff002 on 05 Sep 19 - No Cached
  • Cloud computing is probably the most cost-efficient method to use, maintain and upgrade. Traditional desktop software costs companies a lot in terms of finance. Adding up the licensing fees for multiple users can prove to be very expensive for the establishment concerned. The cloud, on the other hand, is available at much cheaper rates and hence, can significantly lower the company’s IT expenses.
  • In the cloud, software integration is usually something that occurs automatically. This means that you do not need to take additional efforts to customize and integrate your applications as per your preferences.
  • llaff002 on 05 Sep 19
     
    I found this article interesting because as opposed to just showing the positives of cloud computing it also showed the negatives. Interesting negatives the article noted were the cloud was prone to outages and other technical issues. There were security issues, including trusting your sensitive information with a third-party cloud service provider. Finally, it noted the cloud could make your company vulnerable to external hack attachments, phishing. The internet isn't completely secure.
llaff002

MIS Managers and Their Relation to Rooms Division Decisions - 2 views

diigo.com/0fg6ry

MIS Rooms Division Software

shared by llaff002 on 01 Sep 19 - No Cached
  • Hotels take a big place in the market, so using manual system may lead to erroneous management. Therefore, using a computerized system is more efficient. This system can't operate alone in a hotel because it concentrates mainly on reservation processes. The system needs an accounting system and a management information system so it can serve all the needs of the hotel effectively.
  • Hotels need to deliver services and solutions focused on each customer’s needs, with particular emphasis on serving their customers more effectively. They also need to integrate three core disciplines in providing solutions and services to their customers: Business Integration,. Systems Integration and Applications Development,. Information Technology and Infrastructure Services.
  • So, the front office manager should take decisions about the reservations which can be supported by the computerized system. This system provides many tools that the front office manager could use in taking his decision for allocating rooms and reserve for groups.
  • llaff002 on 01 Sep 19
     
    This journal article looks at MIS systems in hotels. The author's purport that the hotel industry is growing exponentially and that if management teams are to remain competitive, they must have information available, in real time, to support their decisions. Additionally, they believe information regarding individuals who book rooms for business or pleasure, often enable managers to offer personal services to their travelers. Companies who are able to afford software or MIS managers can see a gain in repeat business and travelers based on their ability to deliver gold standard service and amenities that will differentiate them from their competition.
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