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Contents contributed and discussions participated by katvillaverde

katvillaverde

Cybersecurity: A modern hospitality challenge - 2 views

  • These examples show that cybersecurity is an essential concern for both our private and our professional lives, as it can avert potentially disastrous information leaks.
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  • hey are a specially weak spot for hotels, as every process, be it online bookings, drinks at the bar or treatments at the spa, requires payment by credit card.
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  • The hotel Wi-Fi, for example, could be used to access guest’s private devices, such as mobile phones and laptops, or personal guest information could be leaked from hotel servers and databases if their protection is lacking
  • The hotel’s problems start with a loss of trust and therefore business by the guests who were affected, and go on to legal issues which could potentially lead to time and money consuming lawsuits.
  • his could include staff training and awareness, regular system checks, as well as the conducting of regular risk assessments.
  • By being ready and equipped to deal with such incidents, the impacts of cyberattacks can be managed and therefore lessened.
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    This article explains how hotels are very prone to cyber attacks since they store personal information of millions of travelers every day. They need to win over the trust of the guests.
katvillaverde

Palm Springs-area worker shortage brings robots, closures and raises - 0 views

  • Many local businesses have been experiencing the worker-shortage issues for nearly a year,
  • We've had to take rooms out of order just because we couldn't (clean and prepare) them fast enough," Boswell said, "especially on the weekends and (during) special events and on holidays."
  • Pyle said she has been very satisfied with Rosi's performance over the last two months. Most customers — especially children — love the robot, and many want to take pictures or videos of it.
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  • Many hospitality business leaders say they believe the workers who haven't returned by this point likely don't intend to.
  • The labor researcher said there was also evidence that many workers have been reevaluating work and the trajectory their careers were on since the start of the pandemic.
  • Novello said he believes people who were "on the fence" about being in the service sector and might have otherwise remained decided instead that they wanted to pursue less demanding work.
  • He attributed much of the success to an emphasis on keeping nearly all of business' staff both employed and in a good mental state throughout the pandemic.
  • She noted businesses would still have to be competitive with large companies on wages in order to draw workers back.
  • "They'll go (into Haus of Pizza) and they'll see that and they'll talk to (Pyle) and they'll do the exact same thing," Wallace said.
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    This article went into explaining how businesses in Palm Springs have experienced a large labor shortage since the pandemic. They have tried advertising, high wages, benefits, etc. however people who left the industry do not have intentions of returning, looking for different career paths. Because of this, business owners have turned to using robots in their facilities. There is a rise of the use of robots and technology in restaurants and hotels, such as delivery food.
katvillaverde

Could Robots Breathe New "Life" Into the Tourism Industry? - 0 views

  • Hotels are a “symbol of hospitality”, say the researchers, “which manifests as human values or touch”.
  • On a more positive note, the researchers explain, many people enjoy technological advancements, appreciate the “usefulness and ease of use” of service robots and like to show off their novel experience to others
  • They speculated that the “highly contagious” nature of COVID-19 may have made people more enthusiastic about robot services in hotels.
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  • In each study, the researchers sought to find out whether the participants’ preference for the robot-staffed hotel increased when they felt more at risk
  • In a resounding show of support for AI concierges, butlers, and cleaners, the results of all four studies indicated a preference for the robot-staff hotel.
  • beneficial for maintaining social distancing and reducing anxiety regarding contagion through human interaction”.
  • Hotels should target customers who feel particularly threatened by the pandemic by “promoting the health and safety aspects of service robots”.
  • The world is already moving rapidly toward the introduction of high-level technologies, and the pandemic offers a “good opportunity for pioneers to act”.
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    The article explains how the pandemic offers a "good opportunity for pioneers to act". In a study that was conducted, there was a preference for a robot-staffed hotel. This could be due to, however, the contagious nature of COVID-19.
katvillaverde

The forces behind enterprise cloud spending trends | InfoWorld - 0 views

  • However, most companies soon turned bullish on cloud’s role in the new normal of remote work and virtual cloud-based IT. They ended up being right.
  • New forces are at work that will drive the velocity of cloud spending quarter to quarter, and most of those forces are not yet well understood. 
  • The pandemic has highlighted the strategic advantages of cloud computing because cloud can reduce or eliminate many of the risks around the pandemic.
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  • Typical reductions in traditional compute spending are unrelated to those traditional systems being replaced by cloud hosting or software as a service
  • For example, cloud can remove applications and data from enterprise data centers that were vulnerable to quarantine restrictions that companies experienced early in the pandemic.
  • The cloud will continue to grow, although the rate of its growth will vary according to shifts in market priorities
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    The article highlights how global spending on cloud infrastructure has recently picked up since the beginning of the pandemic. Due to COVID-19, many individuals work remotely and there is a bigger market for virtual cloud-based IT. The pandemic has shed light on the strategic advantages of cloud computing. Each quarter, cloud spending will increase but researchers are still studying the forces behind the changes of the velocity of cloud computing and the rate of growth.
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