The technology business is just growing and getting smarter as the years pass by. It has gotten to the point where most business require technology to run properly and do well, in Hospitality, technology is an investment. When hotels use robots, AIs or ARs they are investing in these devices to help their business and create a better experience for internal and external customers. When hotels or restaurants they need to be careful with certain technologies as robots might make a guest uncomfortable rather than intriguing them if a robot is part of their experience more than an actual person. Which falls into the concept of personal touch when speaking about the guest or customers experience. Like mentioned in the zoom meeting regardless of some individuals being uncomfortable or feeling like computers and robots are going to take over the world, these technologies are becoming the future because of their benefits that might not be given from one person, like a robot speaking over 5 languages (a quality many employees might not have) can help in an industry that is so international like Hospitality and Tourism.

PMS is Hotel Property Management Systems to help operate the day-to-day tasks in the hospitality industry, PMS has assisted the process with guests check in and checkout, assistance with assigning rooms, managing room rates and for billing guests, this article also explains how PMS has removed the unnecessary use of paper for these processes as well, which is environmentally friendly! When a guest leaves their room, PMS systems help inform housekeeping that there is an empty room that now needs to be cleaned for the next guest. The article by Oracle also mentions "mobile-enabled cloud-based hotel PMS" which tells the reader that internet is required to function the PMS properly and efficiently. PMS also assists hotels with keeping customer data in their systems so that managers within the property can keep track of guest spending, room rates, guests per night, week or month and help improve how accurate their information is instead of having to keep track of all of this data manually. When speaking of the cloud-based PMS systems the article also states that this helps customers keep track of their own information with a specific company. Like if a customer stays at Marriott hotels, with the Marriott app they will be able to keep track of their stays and reservations they have made in the past as well as existing reservations.

Many companies use cloud computing, where they can store software and important company information in one place. This article I chose from Morefield Communications it mentions how cloud computing has pros and cons. When discussing the pros cloud computing saves more money and time than having your IT teamwork with a server that might not be reliable and might not be as fast as having a cloud. When something goes wrong with the cloud, the company you use is responsible for making sure that the cloud is working properly and that any faults in the system get fixed, while with personal servers, your IT team has to be the one to fix these mistakes and maintain the installations and maintenance on the system. When discussing the cons managers and companies have to realize if they invest in clouds, it might not be cheap and if they decide to go from a cloud back to a personal server it might be expensive. Because clouds are owned by service providers you many times will have little control as it pertains to infrastructure and connection problems within the cloud unless it is due to your Wi-Fi. I believe if your company has high-speed internet and good bandwidth, as well as the financial means to maintain a cloud for a business I would recommend it.

This approach is more beneficial for smaller companies, as many times they do not have the money to invest in these capital expenditures all upfront. This article explained the relation between Capital Expenditures vs Operational Expenditures as it relates to technology. This article explained how more companies have been taking the operational approach versus the capital approach because technology does not last forever. Almost every 3-5 years companies have to change their technology to stay up-to-date and efficient with their software and devices. Capital expenditures require all of the money upfront while operational expenditures is money spent as it comes in, like utilities, rent and other monthly or quarterly services.