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natalieemmanuel

Alibaba has solved the one problem Amazon can't: B2B e-commerce - Fortune - 2 views

  • Incredibly, many businesses today still buy and sell supplies and materials with paper invoices, faxes, and checks. It’s a huge opportunity on which the two largest e-commerce companies in the U.S., eBay and Amazon, have not focused. Both companies run marketplaces, but they specialize in consumer-facing goods, not wholesale items and business supplies. Amazon has been running AmazonSupply, a wholesale site, in beta for two years, as CEO Jeff Bezos promotes increasingly flashier schemes around drone delivery, TV shows, mobile phones, and publishing.
  • But there is one true giant in the category: Alibaba, the Chinese retail darling that last week revealed plans for a $21.12 billion initial public offering, which has dominated in B2B e-commerce. I was reminded of this over the weekend while listening to Planet Money’s entertaining explainer of the Alibaba wholesale market. Through Alibaba.com and 1688.com, the company provides to people everywhere access to the Chinese supply chain. This means tinkerers, builders, entrepreneurs, and small businesses can order custom motors and parts from Chinese factories without having to travel there, find a scout, and forge a relationship with a manufacturer before doing business.
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    In the year2000 it was predicted that B2B e-commerce would be a trillion dollar market. However, what actually happened was underwhelming compared to the predictions previously made as the market only made about $559 billion. Surprisingly, most businesses still buy and sell products the "old fashioned" way using fax, paper invoices and paper checks. The big question is, why aren't the large e-commerce companies, including Ebay and Amazon, banking in on this market? Amazon has been testing a wholesale site called AmazonSupply for about two years. However, much like Ebay, Amazon specializes in selling consumer-facing goods. There is one e-commerce company who is dominating the market. Alibaba is a Chinese retail giant that is leading the B2B e-commerce world. Alibaba has succeeded by opening up the world of international suppliers to companies without having to form a relationship with the manufacturer before purchasing supplies. By using Alibaba as a mediator between businesses and suppliers, businesses can buy products in bulk without actually having to travel to China to do it. Alibaba has given businesses access to many manufacturers that they most likely otherwise would not have access to.
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    In the year2000 it was predicted that B2B e-commerce would be a trillion dollar market. However, what actually happened was underwhelming compared to the predictions previously made as the market only made about $559 billion. Surprisingly, most businesses still buy and sell products the "old fashioned" way using fax, paper invoices and paper checks. The big question is, why aren't the large e-commerce companies, including Ebay and Amazon, banking in on this market? Amazon has been testing a wholesale site called AmazonSupply for about two years. However, much like Ebay, Amazon specializes in selling consumer-facing goods. There is one e-commerce company who is dominating the market. Alibaba is a Chinese retail giant that is leading the B2B e-commerce world. Alibaba has succeeded by opening up the world of international suppliers to companies without having to form a relationship with the manufacturer before purchasing supplies. By using Alibaba as a mediator between businesses and suppliers, businesses can buy products in bulk without actually having to travel to China to do it. Alibaba has given businesses access to many manufacturers that they most likely otherwise would not have access to.
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    For an individual shopper, Alibaba has also created Ali Express, which gives an individual access to the same staggering number of products at near wholesale prices. They do indeed appear to have broken the code on B2B sales while still providing availability to the consumer. Win-win.
tgore002

Check-in with a smile: Marriott, Alibaba trial facial recognition at China hotels | Reu... - 0 views

  • HONG KONG/SHANGHAI (Reuters) - Chinese guests at Marriott International, the world’s largest hotel chain, may soon be able to check in with a quick scan of their facial features. The chain will work in a joint venture with Chinese e-commerce giant Alibaba Group to test facial recognition check-ins at two China hotels this month, the firms said on Wednesday, with ambitions for a global rollout later. China is spearheading the use of facial recognition for everything from helping control major live events to ordering fast-food, but also bolstering a growing domestic surveillance system that has raised fears among human rights activists of privacy being invaded.
adel168

At Alibaba's futuristic hotel, robots deliver towels and mix cocktails - 0 views

  • drastically cuts the hotel’s cost of human labor and eliminates the need for guests to interact with other people.
  • Guests check in at podiums that scan their faces, as well as passports or other ID
  • Elevators scan guests’ faces again to verify which floor they can access and hotel room doors are opened with another face scan.
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  • To check out, guests press a button on the app after which the room locks and they are automatically charged through Alibaba’s online wallet.
  • develop AI and other high-tech expertise which will propel Alibaba’s e-commerce offerings forward, as well as develop new areas of business at a time when e-commerce revenue growth rates are slowing,
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    The Alibaba hotel in China has incorporated several e-business components that decrease the hotel's cost of human labor drastically. The traditional front desk check-in process is replaced by podiums that scan guests face as well as documents. To check-out, a button is pressed on an app which locks the room and automatically charges the guest through an online wallet. Apart from hotels, Alibaba has also launched projects for grocery stores and book stores.
ndiaz162

Marriott partners with Chinese e-commerce giant Alibaba - 1 views

  • By partnering with e-commerce giant Alibaba Group Holding, Marriott International hopes to expand its footprint in China and attract a growing and more affluent group of travelers.
  • Marriott will be able to market directly to Alibaba’s customers from the time they start planning their trip, throughout the duration of the trip, and upon their arrival back home when they want to share their experiences.
  • The platform will also provide a link between Marriott’s loyalty programs and Alibaba’s loyalty program.
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  • Marriott will be able to curate content, programming and promotions for the Chinese traveler
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    I'm now used to seeing a lot of partnerships among hospitality companies -- making it a worldwide trend. The partnership of hotel company, Marriott, and e-commerce conglomerate, Alibaba, resulted in expanding the online travel footprint of both companies. As a result, Chinese travelers find it easier to book hotel rooms across all the brands managed by Marriott. In addition, travelers are able to use Alibaba's mobile payment platform during their stays at Marriott-branded hotels. It's a win-win situation! This partnerships broadens the level of services available to consumers. It comes to show that Marriott and Alibaba have used the proper e-business strategies to succeed in our digital economy.
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    It is interesting to see how the hospitality industry is also globalizing their business in order to tap into new markets. Marriott has successfully expanded thanks to its Starwood acquisition. Its partnership with Alibaba will create a stronger presence in China. They have forecasted that their customer base will grow to 2 billion customers in the next 20 years and will tap into Alibaba's loyal customer platform. According to Marriott CEO Arne Sorenson, "What we want to do is make sure that a Chinese traveler has what they most want when they show up at our hotels". I think they will be able to achieve this with the inclusion of Alipay, Alibaba's wallet-free travel program which is commonly used. Understanding what customers' preferences and needs are will surely attract and possibly lead to more room for expansion.
mkim001

Marriott and Alibaba Partner to Reach Millions of Chinese Travelers - 0 views

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    This article emphasizes the fact that Chinese consumers is thriving in outbound travel. The number of people in China traveling is expected to increase from the current number of 150 million trips to 700 millions trips in the upcoming five years. With its significant growth, Marriott is taking extra measures to capture the eye of the interest of Chinese travelers. The Chinese e-commerce giant, Alibaba Group and Marriott declared a joint venture with their main purpose of building guest loyalty and uplifting the traveling experience for the Chinese market. With the increased income for the average Chinese middle class, traveling to the United States and Europe has become popular. Therefore, enabling "Alipay" through Fliggy (which is Alibaba's travel service platform) assists Chinese consumers to conveniently access digital pay for their trips. This particular venture was a huge stepping stone in forming the relationship with the known e-commerce company. Particular information pertaining to Chinese travelers, such as favored promotions, programs, and content also became more accessible to Marriott as this venture launched. Marriott's owners as well as franchisees are expecting to grasp these information to seize an ever growing Chinese travel market. Although Alipay is only available in certain Asia-Pacific hotels, it is expected to expand to the U.S. markets as well as the European market. Easy to use technology will aid in all steps of the booking process, starting from planning, booking, to paying and even managing a particular trip. Additionally, for Chinese consumers, Alipay, as mentioned above, is the main method of payment for Alibaba. 80% of e-commerce is made in Alibaba. Finally, this joint venture also enhances a crossover loyalty program feature. Through Marriott and Alibaba's loyalty program, point will be exchangeable and redeemable to further enhance consumer satisfaction.
kdomi006

https://skift.com/2018/02/11/whats-behind-alibabas-486-million-investment-in-hotel-tech... - 0 views

Alibaba is invested $486 million in hotel tech in Giant Shiji, a Beijing based company which provides restaurants and hotels operational software/hardware. They are known for 'information technolog...

technology Hospitality hotel

started by kdomi006 on 03 Jul 18 no follow-up yet
chefaroy

"Future Hotel" - 11 views

@ jnoll001, I don't think we are there yet but it is definitely in our future. If China wants to lead the pack and start this off, good for them. There are already robots delivering water bottles ...

alibaba future hotel AI automation tech

hankunli

What's Behind Alibaba's $486 Million Investment in Hotel Tech Giant Shiji - Skift - 0 views

  • Shiji, a Beijing-based maker of software for hotels, retailers, and food service providers, is much better at raising funding than it is at explaining to Western vendors and media its global strategy.
  • E-commerce giant Alibaba is investing $486 million in Shiji, a Beijing-based maker of software for hotels, retailers, and food service providers.
  • Within China, Shiji has the largest share of the market for property management software, which helps hotels run their operations, and central reservation system tools, which enable hotels to distribute their rates.
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  • InterContinental Hotels Group, Kempinski, and Shangri-La hotels in China use its software tools, to give a few example. So do Starbucks and Swarovski as retailers
  • Within China, the big online travel players Ctrip and Qunar provide competition with their own self-developed or acquired solutions for the hotel supply base.
  • Looking beyond China, Shiji has lately been expanding into Western Europe and North America, particularly on the hotel technology front.
  • When Goldman Sachs analysts researched Shiji a few years ago, they said it was dominant in providing IT systems to high-end hotels in China, and had a greater than 30 percent market share. That share has likely grown.
  • A key growth area then and now is helping hotels and restaurant integrate their payment systems with Shiji’s back-end IT infrastructure through Shiji’s own or through third-party payment hardware and software.
  • Another gap is its ability to copy the Oracle Hospitality playbook and attempt to cross-sell more of its services to hotel food-and-beverage divisions.
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    Alibaba is a well-known e-commerce company and the largest stockholder of Shiji. It added investment in this dominating PMS software company in China. Shiji is not only expanding its PMS software business in China, but also seeking chances to expand their business to Europe and America. It has the goal of being a well-known company worldwide and has a long way to go according to some business analysts.
anonymous

Why Your Organization Should Pay Attention to Marriott's New E-Commerce Partnership | PCMA - 0 views

  • Alibaba has more than 500 million active consumers on its platform, and the new relationship gives Marriott opportunities to re
  • ach the growing number of Chinese travelers
  • enhance our service for Chinese guests when they arrive
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  • Alipay,
  • broaden our offerings of guest amenities and services appealing to Chinese travelers
  • 600,000 new Marriott Rewards loyalty members
  • world’s largest source market for outbound travel
  • more Chinese join the ranks of the middle class and choose to travel.”
  • conference attendance numbers
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    In 2017, Marriott entered into an e-commerce partnership with Alibaba...China's number 1 recognizable name in e-commerce. By installing Alipay and broadening their guest amenities, Marriott is hoping to increase the number of Chinese travelers to their hotels all over the world. Globally, China is expected to have the largest population growth and Marriott is banking on them to travel to their hotels.
anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
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  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
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    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
dskomorowsky

Facial recognition check-in rolled out at 50 hotels in China | Hotel Management - 0 views

  • Hainan Province, China. With the new system, guests can book hotels on Fliggy and then check in and have credit authorized by having their faces and ID cards scanned at a kiosk at the hotel.
  • With China's rapid advance in new retail systems and mobile technology, the country has become a pioneer in integrated business processes to improve the customer experience using mobile technology, according to the Shiji Group.
  • The goal of the project is to turn the entire hotel booking process into a faster, digital experience. Instead of checking in with a human concierge, Shiji and Alibaba claim that guests with reservations can be verified through the system with China’s Public Security Bureau and be issued a room key in 30 seconds.
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  • There are limits to the technology, which explains in part why the roll-out has been limited up to now. Tech analysts have pointed out since the unveiling of the first smartphones that can be unlocked with facial recognition that the technology is simply not as secure as a personal identification number.
  • This check-in system is not the first hotel use for facial recognition. The technology was added earlier this year as one of the capabilities of Agilysys’ rGuest Stay property-management system to help streamline operations
  • . The system can show any information saved about the recognized guest, including room preferences, arrival and departure time, and much more.
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    This article outlines the advance of Facial recognition capabilities and technology in the Hospitality Industry. The amazing advance of combining a persons visual image and being able to tie it to data on the back end and come up with the means to truly personalize the product and provide efficiencies to the guest is truly remarkable. The 30s check in claim that the adopting company Shijin was touting truly seems possible. This technology could be extrapolated to Hotel security systems for rooms, marketing, especially proximity marketing that be recognized in all of the hotel venues and of course simple customer recognition by staff. I do however see a privacy issue related to the retention of this data and of course consumers may vote no with their feet in the North American or European markets, but for hoteliers it does offer a tantalizing breath of options to innovate.
vriverol

Airbnb is out, new disruptors are in | Hotel Management - 1 views

  • At first blush, it may seem that Sorenson was calling out the likes of Airbnb, a common target blamed for poaching travelers seeking hotels. However, this is not the case. Instead, Sorenson said it is the likes of Google, Facebook, Amazon and Alibaba that have captured his attention.
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  • . Instead, Sorenson said it is the likes of Google, Facebook, Amazon and Alibaba that have captured his attention.
  • “They are all trying to have a profile for every customer, so how do we use that to make sure we are monetizing as much of that relationship as we can?
  • If companies such as Google, Amazon or Facebook make a push into the hospitality business, there is no doubt that the level of disruption on the current business environment would be staggering.
  • Getting to know your customers and what they value is something that Amazon, Google and Facebook have mastered
  • According to Nassetta, hotels and hotel operators are masters of their environments. If they fail to capture guest attention, it is no one’s fault but their own.
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    While Airbnb is still one of the larger competitors the hotel industry is up against, at the NYU Hospitality Conference, a new possible disruptor was brought into question. Speakers began to discuss the possible disruption that online services like Google and Amazon to name a few. The advantages that these companies have, should they dive into the realm of hospitality, is the sheer amount of information that these sites contain about the consumer. Although they have this extensive data, they are lacking in interpersonal experience as these companies don't deal with the consumer physically. The hotel industry however, leads far ahead of these companies in this regard, as it's what they've been known for. However, for the hotel industry to ultimately come out on top, they will need to partner with these companies and work together, rather than be taken down. 
Mengchao Li

China's E-Commerce Market: The Logistics Challenges | Publications - 0 views

  • Build your own networks. Many large e-commerce players are choosing to build their own internal logistics networks, incorporating their own teams into the business model to ensure quality. Some of these companies established the in-house capabilities at their inception, but some only did so after suffering serious logistics bottlenecks from relying on third-party logistics centers and delivery teams. The improved quality and resource control have proved worthwhile, both in increased speed of delivery and improved customer experience. Figure 4: Last mile (intra-city) delivery economics
  • Outsource to third-party providers. Given the lack of scale and capabilities, most e-commerce companies still outsource their delivery services to third-party express companies. Most express delivery providers in China can be grouped into two types
  • Form partnerships or acquire existing firms. A third approach is to invest in existing logistics companies or form partnerships with them. Alibaba, the e-commerce giant that owns Taobao, invested $4.5 million in Star Express. Alibaba's founder, Ma Yun, also invested in Best Logistics, which subsequently acquired a 70 percent stake in HTO; Star Express and HTO are the major Chinese express delivery companies.
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    E-commerce has been going through a faster, sustainable and overwhelming developing era, particularly in China. Within over 450 million of people using internet to communicate, China has been potential to lead the development of E-commerce and E-business. This article talks about 3 proven strategies helping China to well improve the E-commerce industry which are to build our own networks, outsource to third-party providers and form partnerships or acquire existing firms. i do believe these kind of methods will boost a brand new ending for our E-commerce development.
LU DENG

How EBay Failed In China - Forbes - 0 views

  • In 2004, eBay had just entered China and was planning to dominate the China market. Alibaba was a local Chinese company that helped small- and medium-sized enterprises conducting business online.
  • As a defensive strategy, Ma decided to launch a competing consumer-to-consumer (C2C) auction site, not to make money, but to fend off eBay from taking away Alibaba’s customers.
  • While visiting Alibaba’s headquarters in Hangzhou, I felt the same “insanely great” energy of entrepreneurship as I felt in Silicon Valley.
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  • A new Web site named Taobao—meaning “digging for treasure”
  • Knowing that most small business people would rather watch TV than log on to the Internet, Ma secured advertisements for Taobao on major TV channels.
  • Unlike eBay EachNet, which charged its sellers for listing and transaction fees, Taobao was free to use.
  • According to a Morgan Stanley report, Taobao was more customer focused and user friendly than eBay EachNet.
  • Taobao had also better terms for its customers: it offered longer listing periods (fourteen days) and let customers extend for one more period automatically. EBay EachNet did not have this flexibility.
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    This is a very interesting article. As a Chinese teenager, I can experience all the changes and development of Taobao and how it won Chinese market that the author mentioned in this article. eBay can be successful in an international market, while failed rapidly in Chinese market. Firstly we can see how competitive the online market is. After this we also want to ask why eBay was beaten in China? The author of this article listed four reasons: 1) Compared with eBay, Taobao has better marketing strategies in dealing with local market. At the beginning, Taobao promoted itself through TV ads and later used short messages, which were more popular than Internet in China. 2) Taobao has less limitations on buyers and sellers through the whole process. For instance Taobao charges no listing and transaction fees on its sellers and it's free to register as a user in Taobao 3) Products made in China gives Taobao more chances to sell goods in competitive price. 3)Taobao has better terms for its customers, which helps it o to earn a good reputation and also makes Taobao more flexible in customer service. 4) The way that Taobao lists its items are more customer centric and adaptable to Chinese customers' tastes. E-commerce can bring unlimited chances and is full of adventures. As for me, marketing skills, excellent customer service and high-tech are the same important for a company if it wants to increase the share of market and makes profit. Taobao can be set as a good example in e-commerce history.  
andreagordon99

10 Disadvantages & Risks of Cloud Computing | by Sarah Lavinski | FAUN | Medium - 1 views

  • Cloud Computing is a combination of the use of computer technology (computing) and Internet-based development (cloud). Cloud is a metaphor of the internet, as is the cloud that is often depicted in computer network diagrams.
  • data and cloud protection must be good because if it won’t be dangerous for data confidentiality.
  • weakness of public cloud is where everyone accesses the same server and server and will increase the risk of attack, and down the server.
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  • Marketplace companies such as Amazon, Alibaba and Airbnb have considered cloud computing risks and benefits.
  • Disadvantages of cloud computing that has less security can cause data leak to public.
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    This article discusses the risks and disadvantages with cloud computing. Some people love using the cloud and they find it the best way to save their information. Others prefer the use of an external hard drive. While there are pros and cons to both companies should not only rely on cloud computing. As you can find in this article there are some definite disadvantages that need to be worked out before this becomes our only tool for saving information.
sydneywolfson

5 Ways Biometrics Could Change the Hospitality Industry | RoomKeyPMS - 0 views

  • Biometrics aren’t just used to enhance the guest experience. They can also help create in-house efficiencies as well, such as with a biometric-based system to track when employees
  • Check-in via facial recognition is already active at hotels in China. FlyZoo, a 290-room hotel located in Hangzhou, allows guests to select their floor and room during booking on their mobile app.
  • Skipping all check-in formalities may not always been an option, but fingerprint or facial scanning can help to expedite the process.
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  • First, by making guest rooms accessible only by fingerprint or facial scanning, it eliminates the needs to manage key card inventory and the headache of lost, stolen, or deactivated cards.
  • The use of biometric data can help to ‘announce’ guests, their information, and their preferences without them having to provide any additional information.
  • Requiring the use of a fingerprint to authorize any additional payments during a hotel stay, such as food and beverage orders, spa treatments, or in-room entertainment purchases, makes check-out billing quick and accurate.
  • As the population becomes more comfortable with the use of biometrics in everyday life — such as using our fingerprints or faces to unlock our mobile devices — they will come to expect that same ease of identity verification for other purchases or experiences, like travel.
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    Nothing ground breaking from what we have already heard. But the lack of response from the majority of the industry to implement is astonishing.
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    Rapid Check-in, Easy & secure payments, Personalized Guest Experience, Quick Payment all sounds really good but there's other uses, tracking employees.
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    This article talks about the biometrics in hotels. For example, In China, there is facial recognition to check into the hotel. Facial recognition can also be used as a "room key" as well.
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