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mmoutsatsos

Why Germ-Zapping Robots and AI Technology Could Be the Future For Cruise Ships - 0 views

  • Cruise lines have arguably been well ahead of the game when it comes to new technology in the travel industry
  • -- even before the COVID-19 pandemic took hold in March and led to a global suspension of operations.
  • What COVID-19 has done is to add a more 'urgent' element that will force the industry to speed up that process of adding to the passenger experience and enhancing health protocols."
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  • "Most likely to be rolled out first across most cruise lines and port terminals is temperature scanning, for example, thermal imaging using infrared to detect elevated skin temperatures, not only at embarkation, but for monitoring throughout the cruise."
  • Royal Caribbean's fast track check in -- take a selfie and scan your own passport; Celebrity's facial recognition technology; MSC Cruises' artificial intelligence system, Zoe, an Alexa-like onboard assistant; and Princess' Ocean Medallion, a part-app, part token approach to customized cruising.
  • Princess Cruises' Ocean Medallion, for example, unlocks the door as you approach so guests don't need to touch their door handle. It was simply a luxurious feature pre-COVID-19; now, in our new world it, holds far more practical importance."
  • Another possible change passengers might see are disinfection tunnels leading to the terminal and an entirely biometric system operating in the terminal, according to Jennifer Willy, editor at the
    • mmoutsatsos
       
      In our discussion we talked about how to justify spending money on technology and I believe this article does a good job at showing all the different tech the different cruise lines were investing in and how it todays day with COVID it has become money well spent. We also talked about disruptive innovation and how if a company doesn't adapt it will fail. The cruise industry see the move to things become touchless and have already taken steps to meet expectations.
  • Apple and Google both are developing track and trace apps, which can alert crew whether someone has been near an infected person.
  • thermal imaging cameras to test passengers' temperature; the aim of the technology is to give a ship's medical team the information to decide whether a passenger should be allowed to board.
  • One of the aspects that we might lose, at least in the short term, is the personal touch --
  • "There are systems for air purification and pathogen removal for the whole terminal facility that could be implemented, along with UV lighting, and the obvious thermal imagining for temperature checks,"
  • touchless tech. This is already used widely by the lines in the form of apps, which allow you to do a whole variety of things -- often without the need to log onto onboard Wi-Fi.
  • ct as a keycard to open your cabin, to order and pay for drinks; make bookings at restaurants, shows and the spa; book shore excursions, check your account, track your loved ones or even control the lights and temperature in your cabin.
  • "For instance, a ship could use virtual queueing apps to limit how many people are able to go to a certain area at any given time, which would make certain there is no crowding at a lunch buffet, in the fitness center or at the pool.
  • MSC Cruises' geo-location wristbands mean you can find your friends or family wherever they are on the ship (using your app), rather than meeting them at a central point somewhere.
  • Most of the major lines have been running with enhanced technology for a couple of years.
  • "Royal Caribbean's Bionic Bar cocktail maker was surely little more than a publicity stunt when it was conceived but it now seems a prophetic move by the cruise line. People will be understandably worried about food and drink preparation -- and shared buffets in particular - when they return to cruising. We may see an increase in automation as a result."
  • Ocean Now on some of Princess Cruises' ships, passengers can order food, drink and a selection of other products and receive them in a different location, away from other passengers or shopping areas.
  • could cruise lines introduce some of the changes that are already being pioneered at hotels such as limited housekeeping, no room service and surfaces devoid of many items to help with cleaning?
  • whose LightStrike Germ-Zapping Robots (they've been likened to R2D2) are already being used in hotels, restaurants, food processing facilities, and office buildings -- and it has built protocols for cruise ships.
  • The robots use broad spectrum UV light to quickly decontaminate rooms and public spaces.
  • Xenex, Texas Biomedical Research Institute tested the robot against the virus that causes COVID-19 and it killed it in two minutes.
  • worried about touching surfaces in your cabin, just ask Zoe to look up information or power items on or off for you – MSC Cruises' voice activated Alexa-like speaker is in every cabin onboard MSC Bellissima and MSC Grandiosa, and is likely to be retrofitted onto other ships in the fleet.
  • "Voice tech will become important in the new touchless world too. Rather than having to turn off the lights or lower the blinds by hand, just ask 'Alexa' to do it for you,
  • "It will be an expensive time for cruise lines when they can least afford it. Lifelong cruise lovers will return after the pandemic ends but convincing new people to give a cruise a try may rely on ships becoming as touchless as possible."
  • I think onboard technology will augment the ways guests can communicate and interact with the crew, rather than replace them."
  • "Once again, completely replacing a human being is unlikely, and handing off conversations will be an important step."
  • Royal Caribbean found out to its cost in 2014 when it first introduced tablets for waiters to take orders, and were hit with a deluge of complaints because it meant waiters were buried in their screens
  • Cruising is all about the personal attention and relationships built with crew and other guests. 
  • "Personal contact with the ship board staff is and always has been a very important component of creating memorable experiences. The cruise product cannot eliminate that essence of the cruising experience.
  • He added: "Otherwise it will be just transportation from one place to another."
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    This article talks about the different technology cruise lines have implemented and the future technology they plan to include as they move for a more touchless approach to certain things.
cmick006

COVID-19 Sanitization and Social Distancing Technology for Hotels - 0 views

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    New technologies are helping hotels with ways to open up after Covid-19: Tablets with thermal imaging cameras, UV light sanitizers that guests walk-through, touchless F & B ordering & touchless tipping apps, and social distancing for pools & beaches. All of these innovative ideas and many more will be needed if there is to be a reopening of hotels and if the reopenings will lead to a sustained resurgence in room occupancy. Guests will expect hotels to offer them reasonable health safety measures and hopefully, these new technologies will help them do just that.
sanchezgema_

COVID-19 Resource: 5 Technologies for a 'New Normal' Hotel (Part 1) - 1 views

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    This article is about how hotels are able to adjust to the new guidelines with covid. It has adjustments with how to reserve seats at the pool. Options for ordering food and how to do check in and check out.
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    -COVID has affected the Hospitality industry and therefore affects the way consumers behave due to new legislation. Technology is being used in order to reduce the amount of consumers that experience COVID as well as employees. -Technology 1: contactless check in/out and keyless room entry -Fuel (provider of guest facing hotel software solutions) expanded this option for independent and boutique hotels. This makes it more accessible for travelers and reduced the spread of the virus. -Technology 2: touchless menu's for restaurants and hotels -MyMenusOnline is a touchless digital restaurant menu system that was recently launched. -There are many restaurants like Chilis, Carolina Ale House, etc that are also taking part in touchless menu's. -Technology 3: virtual TV remote control launched by Otrum -Hotel TV remotes are difficult to sanitize and makes it easier to spread the virus. -Technology 4: Solay mobile app provides social distancing technology for resort pools and beaches -Solay mobile app provides resorts and hotels an inventory management system so overnight guests are able to make reservations for seating at pools and beaches that are placed six feet apart. -Technology 5: Molekule Air - destroy viruses and bacteria like a pro -Air pro RX was cleared as an air purifier that is meant to destroy bacteria and virus' in the air.
Lymaris Collazo

Touchless Digital Menu System For Restaurants Launched - 0 views

  • The Interactive Firm, a premier provider of full-service social media marketing and guest reputation management services today, announced the launch of MyMenusOnline, its new touchless digital restaurant menu system.
  • With MyMenusOnline restaurant guests simply scan a tableside QR code or NFC tag to view the restaurant's menu on their own mobile device. The system is meant to replace traditional printed menus and eliminates concerns in potentially passing germs between in-house dining guests handling the same menus.
  • MyMenusOnline is managed and updated by the restaurant via any mobile device, tablet or desktop PC. All changes are pushed out to consumers in real-time, ensuring "daily specials" are always up to date.
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  • MyMenusOnline is 100% web-based and mobile optimized and there is no need for any app download.
  • Guests can also save restaurant menus to their mobile device home screens for future access.
  • "According to a recent COVID-19 report published by the  National Restaurant Association, restaurant operators that are getting ready to reopen will need to consider how they operate under much stricter sanitary guidelines," said Vallauri. "Some industry experts are calling for one-time-use disposable menus, which is sure to increase the operating costs for restaurant owners. With MyMenusOnline, we take that cost out of the equation."
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    Consumers behaviors have changed due to Covid-19. They demand more sanitary practices on places. One of the things of the 'new normal' lifestile is e-menus. The Interactive Firm has launched MyMenusOnline which is a touchless digital restaurant menu. With MyMenusOnline consumers simply scan with their phones a QR Code to view the restaurant's menu. Besides the digital menu presented by the professor in the discussion, this could be the future of menus in restaurants.
Angelica Saez

Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Tech... - 0 views

  • "Reduced staffing levels will mean more work is falling to management and executive level teams. This, combined with new social distancing mandates and guest health concerns is creating the new guest journey, one that relies more on technology than ever before." Technology that can take the pressure off management and provide integration across property operations at every point of contact will help organizations manage through lower staffing levels without compromising guest experiences.
  • or the past several years, Maestro PMS has offered users a variety of integrated modules, touchless tools, and apps that reduce or eliminate the need for physical contact. Online web and mobile guest registration check-in, online prepayment portal, express mobile check-out and electronic signature capture support a touchless guest journey and eliminate several unnecessary points of contact.
  • Mobile-key guestroom access combined with web registration check-in lets guests forgo personal front desk contact at check-in.
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  • For more information on how to deliver a mobile strategy to support the guest journey you may click on the Maestro PMS' Guest Engagement white paper.
  • The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.
  • Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience.
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    This article explains a new way that hotels and different companies will be using a new PMS. This PMS will make it easier for the guests and businesses, due to a touchless way of traveling. Due to the challenging times that we are going through at the moment. This is very safe way for all people to still be able to visit hotels and have a great vacation.
danakissane01

How contactless technology is defining the customer experience post-COVID-19 - 0 views

  • Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
  • touchless technology remains a high investment priority between now and 2023.
  • Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
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  • in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
  • AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
  • Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
  •  Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
  • Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
  • in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
  • The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
  • Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
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    This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
kristenagosto21

Nine High-tech Solutions to Explore in the COVID-19 Era - Event Marketer - 0 views

  • In fact, in a survey of our audience, 96 percent of respondents said their agencies shifted products and services due to the impact of COVID-19.
  • 67 percent said they are focused on new virtual event services, 24 percent said they’re developing new medical-grade products, four percent said they’re specifically exploring on-site tracing technology (more on that in a bit), while the remaining 50 percent said they were exploring “other” new areas such as touchless modifications to on-site technologies and appointment-based experiences. Overall, 35 percent of respondents reported that COVID-focused products and services currently account for 50 to 75 percent of the overall business.
  • That live-guide component came into play recently for a program in the Faroe Islands tourism arm’s “Remote Tourism” campaign, which in June allowed travelers with itchy feet to control live people on the ground in various parts of the region by using their phone or computer keypad.
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  • That live-guide component came into play recently for a program in the Faroe Islands tourism arm’s “Remote Tourism” campaign, which in June allowed travelers with itchy feet to control live people on the ground in various parts of the region by using their phone or computer keypad.
  • That live-guide component came into play recently for a program in the Faroe Islands tourism arm’s “Remote Tourism” campaign, which in June allowed travelers with itchy feet to control live people on the ground in various parts of the region by using their phone or computer keypad.
  • In addition to shifting into virtual events and building custom digital platform solutions for clients, Sparks opened a  shoppable Social Distancing Store online, complete with directional graphics, touchless utility tools, sanitizing stations, sneeze guards and partitions, and other customizable options.
  • ting events and helping offices and other businesses reopen and maintain key social distancing protocols.
  • supporting
  • In addition to shifting into virtual events and building custom digital platform solutions for clients, Sparks opened a  shoppable Social Distancing Store online, complete with directional graphics, touchless utility tools, sanitizing stations, sneeze guards and partitions, and other customizable options.
  • n addition to shifting into virtual events and building custom digital platform solutions for clients, Sparks opened a  shoppable Social Distancing Store online, complete with directional graphics, touchless utility tools, sanitizing stations, sneeze guards and partitions, and other customizable options.
  • players
  • social
jalipman

How Restaurant Operators Can Optimize their POS Investment in the COVID-19 Environment ... - 1 views

  • Perhaps they’ll see that they’re better prepared for contactless and touchless payment technologies of the future, or that customers are willing to share valuable data and feedback at the time of payment – or that they’re suddenly getting more value out of their POS investment than ever imagined.
  • oving forward, the protection of personal health will now be on par with protection of personal financial information.  Whether restaurant operators like it or not, these responsibilities are now table stakes for the restaurant industry and the new fundamentals for delivering the ultimate dining experience
    • jalipman
       
      This is very valid it will open an entire new market for touch less safe POS systems
  • These financial and health assurances are vital to bringing diners back to restaurants, and to the resurrection of the industry as a whole. 
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  • Through direct integration with the POS, restaurant operators can extend their POS to create a truly secure and touchless environment. This option is available for several well-known and widely used POS systems such as Aloha, MICROS, Squirrel, Dinerware and Focus – and can be utilized without the hassle of having to re-program menu items and prices, or retrain waitstaff.  It can also help operators avoid any changes to merchant processing or pricing.  
    • jalipman
       
      The direct integration will be very helpful and create and ease of service that will drive people to go to restaurants more. The idea of safety and touch less environments will be a driving force in the food market from now on.
  • By using a fully PCI and EMV compliant pay-at-the-table device that extends the POS to the table, restaurant guests are empowered to use their phone to facilitate the transaction. With the simple scan of a QR code, guests can immediately launch a payment process that’s both encrypted and entirely touchless. 
    • jalipman
       
      This aspect of the POS system will really make the dining experience virtually all from your phone. It may adversely affect the in person staff because it is a lot easier to tip less and leave honest feedback if you can do it from a distance.
  • he consumer can choose either to reduce contact with a payment system where they control their own credit card, or to eliminate all contact with a touchless payment option.  
  • It also represents one of the largest investments for a restaurant operator, so it only makes sense to explore how the investment can be leveraged to provide additional value. 
  • ow can their existing point-of-sale (POS) system and related technologies help to provide a safe environment with secure payments?
  • Despite these conditions, the expectations placed on restaurant operators are greater than ever.  On top of the everyday commitment to prepare great food, provide stellar service, and maintain an inviting environment, restaurant operators have, in recent years, been challenged to meet higher standards for protecting customer payment information – and now to preserve public health and safety.  The responsibility is daunting, some may say overwhelming.
    • jalipman
       
      As we go further into the corona virus epidemic it is becoming even more evident that proper safety precautions are important. Using these POS systems is also difficult during a time like this because they are very high touch areas.
  • There have been many industries that have had to adjust to the new reality of COVID-19, but likely none have been more dramatically impacted than the restaurant industry.
jspie001

Every Hotelier in Every Role Must Now Understand Technology | - 0 views

  • Gone are the days when a GM or rooms division manager could pawn tech problems or new integrations off to IT personnel. Yes, those technical wizards are still instrumental to the smooth functioning of all parts of the tech stack. Two such areas where these managers will forever be vital are cybersecurity and building two-way software connections or using APIs to bring data from one system into a central hub.
  • Traditionally, only IT directors, GMs, asset managers and owners have had the privilege of attending tradeshows focusing on tech, but perhaps there’s room here to motivate team members from other departments by letting them attend once in a while
  • Embracing tech must start at the top for acceptance at the lower rungs to occur, and thus both owners and GMs should encourage new tech discussions within executive committee meetings
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  • As has often been remarked about the pandemic, many of the resultant trends affecting hospitality are ones that would have transpired regardless, but that the evolution occurred over a matter of months and not years
  • While you likely have little power over what schools teach their students, all younger or new hires should be screened for their aptitude and attitude towards enterprise platforms
  • Senior executives must know tech – no exceptions – with some form of testing, oral or written, that assesses a broad understanding of core software and common physical devices, required prior to signing on any new director or team leader
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    This article highlights the need for technology innovation to be more inclusive within the sector. It focuses on senior level roles but also emphasizes the importance of including all levels within the evolution of the industry. It also highlights that these changes would have occurred with or without the pandemic but was expedited because of it. It speaks about including lower levels of management with invitations to trade shows and other technology exposition in order to include a larger net of point of views and perspectives. It also highlights the need for further automation in order to help with large scale global issues like climate change and continuing touchless actions like check ins to maximize efficiency and the guest experience.
nbakir

The New Hotel Stay: Welcome Back - 0 views

  • For hotel executives seeking to survive (and thrive) in a post-COVID-19 world, there are practical solutions—both short-term and long-term—that can add joy back into the hotel guest experience.
  • They require the designer to really understand how users will move into and out of these spaces and interact with them.
  • Immediate fixes, such as six-foot spaced tape on the floor and acrylic panels at check-in, are both inelegant and temporary.
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  • designers must become leaders in finding creative, hygiene-driven solutions with attractive, budget-conscious, non-porous, non-transmitting and sustainable materials for future crises
  • the guest could experience a physical cleansing with UV-C light (400–470 nanometers (nm), an antimicrobial against numerous bacteria) as well as a metaphoric one, an abstracted feeling of rebirth and joy due to the use of art, music, lighting, and planting.
  • The UV-C light fixtures that can be programmed to activate when a guestroom, elevator, cab or corridor is unoccupied may soon become standard design practice
  • As hotel operators navigate the new normal, expect to see innovations in hotel welcome packages. Especially with limited staff, hotels will need to rely on visual cues that indicate and reassure cleanliness.
  • A brightly-colored seal on the room’s exterior door or towels wrapped in clear wrap to show items have been cleaned and hygienically packaged
  • next phase of guestroom should integrate separately-zoned HVAC supply and return HVAC systems, which have the ability to immediately evacuate air from infected rooms. To make the guestroom bathrooms ideal for privacy and infection control, restroom exhaust systems should be inspected and made to filter out air continuously.
  • Guestrooms worldwide are shrinking because space is expensive, which presents a challenge to designers looking to optimize already small spaces in line with social distancing guidelines.
  • Technological improvements to touchless entry doors, smart HVAC systems, and room lighting will occur, as information will now be imparted to the guest via phone or touchless television system. Smart spaces are not a new trend. In fact, a MarketsandMarkets™ report reveals the global smart home market size is expected to grow from $78.3 billion in 2020 to $135.3 billion by 2025. As more and more consumers rely on smart devices and sensors like Alexa and Google Nest, hotel businesses will need to adapt the same contactless technology solutions to their guestrooms and common spaces.
  • Elevated experiences to increase joy might include innovations in higher-end materiality, comfort, spa-quality guest baths, interactive workout systems, in-room workout equipment, and elaborate mood lighting systems. In the manner of the guest experience, the hotel needs to remain a peaceful, calm, and safe alternative to the more urgent, chaotic world outside.
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    This article addresses how hotel design must change to be successful in a COVID/Post-COVID world. The emphasis the last few years has been on meeting spaces and smaller square footage in guest rooms, but with social distancing those wonderful new high-tech meeting spaces are empty. More guests are having to use their hotel rooms as a place to sleep, socialize, be entertained, and even work out. First impressions are crucial in all aspects of life including hotels meaning adding things like UV-C- lights can help to make guests feel safe and rejuvenated. Also we must redefine the guest "room" experience, such using Smart technology and intelligent room design.
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    Staicoff (director of Oculus Inc.) stated that the covid-19 epidemic emerged as altering the settings of multiple organizations from healthcare facilities to the corporate ambiance. The designers created various changes in hotel infrastructure to meet the criteria of social distancing in the pandemic. Recently, the AEC (Architecture, Engineering, and Construction) business elevated to provide technical and innovative solutions to control the spreading of infections with physical distancing. Also, the emerging AEC technologies encourage check-ins and elevators of the hotels to be compatible with smart solutions. The intervention of "Zone of Calm" and UV-C light impresses the guest to ensure that the hotel is reliable, safe, and caring. UV-C light is an antimicrobial technology with a unique fixation of light, music, and art to influence the people. The describe that multi-use facilities (housekeeping, room service, laundry, remote control, menus) have been eliminated for safety features. Visual indication facilitates cleanliness in diverse settings. The coordination of hotels with hygienic corporations enhances responding protocols to prevent infection. The structure of guestrooms are preferred from the perspectives of reducing OA (outside air) and EA (exhaust air), but the approaches are costlier practices to meet the demands of the pandemic. The intervention of "separately-zoned HVAC supply and return HVAC systems" acts as a filtration tool to remove EA from infected rooms and control the spreading. Usually, guestrooms are created for multi-functional management, but the guidelines of the pandemic representing constructive and financial challenges. According to a report presented by Markets and Markets, the implementation of smart devices in the markets would double by 2025 worldwide. At a minimum, the materialistic quality is designed considering long-term goals with comfortable and mood elevated facilities.
ricardoa97

The role innovative technology will play in the hospitality industry post Covid - 0 views

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    The article, "The role innovative technology will play in the hospitality industry post Covid", discusses the necessary technologies that will be needed to adapt to the post Covid world. The article listed innovations including; "turning to a cloud hotel solution, adopting touchless tech, managing channels better, adopt mobile hotel solutions, and choose user-friendly and advanced systems that offer a complete solutions." These innovations will redevelop the lost trust between the hospitality industry and the customers. For example, adopting touchless technology to minimize interactions with guests and make services more efficient. The company advertised throughout the article is Hotelogix which offers a cloud management solution for technological advances utilized throughout the upgrades in 2020.
mrodr1442

The Future of Hotel Technology and Touchless Hospitality - 1 views

http://sco.lt/82nB4K Its amazing the amount of advanced technology has changed the hotel industry over the years with touchless being a top notch service for many hotel guests. You can walk into a ...

hospitality hotel travel Tech

started by mrodr1442 on 25 Aug 21 no follow-up yet
claudecole

Burger King Tests Touchless Restaurant Design in Miami | Miami New Times - 0 views

  • The coronavirus pandemic has compelled restaurants to change everything from interior design to menu options in order to keep up with safety requirements and consumer demand.
  • prepares the fast-food chain for our "New Normal." With more people demanding outdoor dining and contactless transactions,
  • we have plans to pilot one of these restaurants in Miami in 2021
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  • such as online ordering and curbside pickup
  • digital menu boards
  • drive-in area where guests can park under solar-powered canopies and order via the BK app by scanning a QR code. Food will be delivered directly to the car.
  • offer curbside delivery for orders placed in advance through the app.
  • coded pick-up lockers will be available for customers who prefer to pick up pre-ordered food.
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    This article details the technological innovation that Burger King began in order to adapt to the changing food service climate during the covid 19 pandemic. The article also talks about how Burger King is utilizing unattended POS systems as well as contactless QR code systems to add to the ordering experience and make guests feel safe at their operation. The article details that at the time, these technological innovations were somewhat of an experimental trial, however now it is much more of the norm.
ryanbonifas

The Rise In Preference For Hosting Virtual Events Is - 1 views

  • The Rise In Preference For Hosting Virtual Events Is Contributing To The Growth Of The Event Management Software Market
  • the increasing preference for hosting virtual events is significantly contributing to the growth of the event management software market.
  • Zoom had the most respondents, accounting for 50.3%, followed by Microsoft Teams with 12% usage and Facebook Live with 9.4%. This rise in the usage of virtual platforms for hosting events is contributing to the growth of the event management software market.
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  • The global event management software market share is expected to grow from $5.78 billion in 2021 to $6.56 billion in 2022
  • Artificial intelligence is the ability of a computer or a robot controlled by a computer to do tasks that are usually done by humans because they require human intelligence and discernment. It is mostly used in event management due to its ease and affordability.
  • North America was the largest region in the event management software market in 2021.
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    Event Management Software is ever evolving as is the way promoters and companies look to make events, conferences and conventions more profitable and case a wider net of attendees. As those additional revenue streams present themselves, event management software companies are continually streamlining the event process of sponsorships, speakers, maps, virtual meetings, touchless check-ins and much more.
Gyujin Chae

Top ten technology gadgets for the modern cruise ship | Tnooz - 0 views

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    Unlike many articles here, this article focuses on modern technology for cruise ships. What it talks about is top ten cabin technologies which will enable cruise liners to increase guests' experience and its profits. Among the top ten, there are some remarkable technologies. First of all, biometrics will play an important role onboard because it will enable both cruise liners and guests to save great time with facial recognition, touchless palm and iris scanning. Guests will no longer have to wait in line to get into/out of the cruise ship. Second, RFID, Radio Frequency Identification, will be another key technology. This is also beneficial to both sides, guests and cruise operators. With RFID wristband or ankleband, guests do not have to bring their key cards and wallets while doing activities. Also, in-cabin sensors could detect whether guests are present, helping room stewards figure out when they need to clean the cabin, and conserving energy. The last notable cabin technology is cell phone. With wireless-enabled cell phone, guests will soon be able to open the cabin door, make a reservation for restaurants and other facilities such as spa, massage, and shore excursion. As cabin technology has greatly advanced, guests would rather spend their time in the cabin than going out to the decks and public spaces such as casino, bars, stores, ets., with their wallets. This is definitely not good news for cruise operators, but all of these great technologies make guests' experience onboard better and easier, increasing in guests repatronage and revenues.
mperk010

Tech trends and how the hospitality industry is changing for good: An executive panel -... - 2 views

  • Examples abound. Hotelier Sonder launched its Miami operations pre-pandemic and its model provides a smooth, touchless experience. Booking, sign-in, even contacting customer service at its properties is done via app, Artmann said.
  • “Knowing that everything from now on is unknown the elevation this season we are in will remain a type of normal and adapt as we do,” he said. “Covid-19 for any hotelier has been a rollercoaster of everlasting changes. The key has been to remain flexible and open to creating new ways of doing old tasks. We aren’t re-inventing the wheel, but we are accelerating with it.”
  • Many relied on technology already in place. Loews Miami Beach Hotel had contactless applications in place, including a live texting service that connects a guest with team members on property for various needs and informs guests about events, promotions and other happenings on property.
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    "The pandemic challenged the hospitality industry like no event before. All elements of business and leisure travel, from lodging and ground travel to food and beverage, were immediately shuttered. Though slow, recovery has returned for some"The article talks about how Covid has impacted the hospitality industry and how they are using technology to change the new normal. For the business that do not adapt and use technology to help them through these tough times they may never recover.
eeiro123

Contactless Technologies Gaining Traction In Travel And Tourism Industry, Says GlobalData - 1 views

  • contactless technologies are proving to be a game-changer for the industry,
  • The COVID-19 pandemic became a wakeup call for the travel and tourism industry to accelerate investments in contactless technologies like biometric check-in at airports and keyless hotel entry, which significantly reduces potential risks associated with physical touchpoints."
  • key use cases of contactless technologies promoting safety in the industry include thermal screening, automated hand sanitizers, mobile apps enabling touchless entry to tourist destinations and contactless payments
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    This article demonstrates the contactless technological advances the industry is moving towards. Some of the technological advances include contactless check-in, contactless elevators, contactless hospitality by using mobile apps, and disinfection robots.
jiayi017

How Technology Will Reshape the Hotel Industry Post-COVID-19 Pandemic | TravelPulse - 0 views

  • hotel industry finds itself scrambling to inspire consumer confidence while also working hard to safeguard both guests and employees against COVID-19.
  • accelerated the infusion of new technologies and applications into hotel operations.
  • As we move into the ‘new normal’ and hotels reopen for business, the expectation for customer experience is higher than ever.” He foresees that moving forward, guests will expect enhanced tools like live-agent or AI-powered support channels, and personalized communications, not to mention heightened hygiene standards. “Hotels that cater to these consumers' needs will win brand loyalty as we embrace the new normal and for the long term,”
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  • Tech features that might have originally been intended for introduction as novelties or extra conveniences are suddenly becoming necessities in an era
  • tactics for keeping people apart while continuing to conduct business (i.e., “touch-free” or “contactless” solutions) are the order of the day.
  • Especially as people are increasingly opting for road-trips in the name of social distancing, hotels can benefit from installing geofences that send push notifications to visitors who might arrive within a certain radius
  • Location data can also work to activate touchless check-in upon guests’ arrival on property or prompt them for payment when they present for checkout
  • On-site capacity limits and real-time conditions can also be communicated to visitors when they’re nearing the venue to help avoid high customer densities
  • today's robotic hotel staff members can at least aid important efforts aimed at reducing person-to-person contact amid the pandemic.
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    The article "How technology Will Reshape the Hotel Industry Post COVID 19 Pandemic" talks about how this industry is taking necessary measures in order to promote safety and security within their companies while implementing new technologies. It states that this pandemic has impulsed the implementation of new technologies into hotel operations. Contactless solutions, hotel check ins, mobile room keys, etc.. are just some of the examples hotels are taking in order to minimize contact and enhance customer experiences
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    This article mainly describes how the hotel industry can use technology to help it recover after COVID-19, and how to enhance the confidence of employees and customers. With the development of the epidemic, the hotel industry and even the entire hospitality industry are widely promoting contactless technologies. Therefore, various mobile and self-service AI technologies are integrated with hotel operations. In the future, with the development of this normalization, reasonable monitoring technology, non-contact communication technology, location detection technology, super sterilization, and robotics technology will all become important aspects of the future development of the hotel industry.
akallison93

Panera tests ghost kitchens, mobile kitchens, virtual catering - 0 views

  • Coming off a year of innovation during the pandemic, Panera Bread is looking to go all-in on convenience technology in the future, with ghost kitchens, mobile kitchens, virtual catering, and redesigned drive-thru lanes already in the works
  • ted about
  • “We are excited about creating our vision of the next generation of Panera,” Chaudhary said. “This next generation [of Panera stores] will use 5-6 disruptive ideas to drive greater customer engagement.”
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  • “These are the kinds of things we are thinking of recreating and redefining for the Panera of the future, which is going to be more off-premise-oriented, and led by technology and convenience,”
  • Besides smaller physical footprints, other aspects of Panera 2.0 will include delivery-centric ghost kitchens and mobile kitchens
  • An online version of catering will look like all of us sitting around a Zoom meeting with our food arriving at the same time
  • That is a disruptive way of serving the same needs consumers have in a different way that is more convenient and relevant in a world that looks different.
  • The pandemic has changed the way operators should approach convenience technology
  • Chaudhary said they’re looking at other forms of technology like touchless kiosks where instead of tapping a screen to place their order, customers might use hand gestures instead like giving a thumbs up, for example. This way, they can leverage consumer needs for contactless experiences without sacrificing engagement.
  • A disruptive model is a hybrid of both [third-party and in-house delivery],” Chaudhary said. “We might leverage our existing drivers for orders and every time we need some help, we can outsource it. These are examples in this new world of us being able to innovate, to improve and strengthen our business model
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    The article explains how Covid-19 has affected the dining industry and how companies have to adapt. In this article, specifically, it talks about how Panera is implementing ghost kitchens, changing how they approach catering, and how they can keep their consumers safe in a post Covid-19 world. Many hospitality based businesses are changing the way they operate, permanently, because of the pandemic.
jlewinsky

What is the digital outlook for 2021 in business travel? | PhocusWire - 0 views

  • The GDSs are finally competing with a wider group than the traditional oligopoly group that they have been complacent with for so many years.
  • I imagine that at some point in the next few years the GDSs and the airlines will finally figure out their commercial challenges and we will get NDC content in the GDS as mainstream. If they do not, a huge amount of development cost by the GDSs has been wasted. 
  • It will be interesting to see how the NDC specialists will adapt to NDC becoming mainstream in the GDS. To compete with the GDS they would need to fill some gaps quickly around hotel, car rental, and I expect they will utilize the wealth of API options. 
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  • With more and more airlines adding surcharges for booking on the GDS as well as removing lower tiers of fares, the GDS is simply becoming a more expensive environment to book in. As has been said many times, this model needs to change.
  • The OBTs will face some challenges in 2021, one being with respect to resources.
  • The OBTs might have added to their roadmaps the integration of new information sources that deal with COVID-19.
  • In some respects, the OBT workflows are ideal with regards approval processes, which are likely to be more complex in 2021 compared to a year previous. So, from that perspective the OBT’s have a strength to play on.
  • Automation is no longer a nice to have in 2021, TMCs need to find ways of working that avoid the costly touch of a human being. Fully touchless bookings are the holy grail.
  • Still missing is a system able to grab GDS bookings, NDC bookings, other direct booking sources (e.g. low cost carriers, bed banks) and offer one single place to be able to view and interact with the bookings (modify, cancel). 
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    This article focuses on GDS emerging competitors now and in the future. Online booking has become more attractive to the consumer, with no surcharges unlike the GDS system airlines use for booking.
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