This hotel, opened in the city of Hangzhou, China, is trying to play with a new trend of full automation pertaining to guests. They take AI to another level in the hospitality field and the rates go to that level also. Average room rate is $200 USD and that is high for a country with fairly average rates.
Cleaners are human and so should the Fire Life Safety department. They are going in this direction as it is a tech company running a very personal and intimate experience such as a hotel. Some things can be automated but not all. And guests don't want to talk to robots. They want to talk to people first.
Adam, Really cool article. How do you think consumers might respond to robotic receptionists? Seems like a good opportunity to put "homegrown technologies" on display.
Very interesting article. I find it interesting that Alibaba have decided to join the hospitality industry which is different from the retail industry. I am interested in getting feed back from their hotel guest once it opens. Although we welcome technology, many people would continue to demand human interactions when checking into a hotel.
@ jnoll001, I don't think we are there yet but it is definitely in our future. If China wants to lead the pack and start this off, good for them. There are already robots delivering water bottles to the rooms from the concierge in Asia. I have witnessed it already. It is really mindblowing...... https://www.youtube.com/watch?v=cf1hVUnPeD8 This is my last company. They were quite forward thinking. The robot takes an elevator by itself and also delivers bottles of water and asks if anything else is needed.
This hotel, opened in the city of Hangzhou, China, is trying to play with a new trend of full automation pertaining to guests. They take AI to another level in the hospitality field and the rates go to that level also. Average room rate is $200 USD and that is high for a country with fairly average rates.
Cleaners are human and so should the Fire Life Safety department. They are going in this direction as it is a tech company running a very personal and intimate experience such as a hotel. Some things can be automated but not all. And guests don't want to talk to robots. They want to talk to people first.
Very interesting article. I find it interesting that Alibaba have decided to join the hospitality industry which is different from the retail industry. I am interested in getting feed back from their hotel guest once it opens. Although we welcome technology, many people would continue to demand human interactions when checking into a hotel.
This is my last company. They were quite forward thinking. The robot takes an elevator by itself and also delivers bottles of water and asks if anything else is needed.
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