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ning sun

Specialization makes catering industry more palatable | Columbia Business Times - 0 views

  • According to experts in the industry, one of the big trends in the catering business is providing food for the soul — comfort food that reminds us of the flavors of home. This trend appeared after the attacks on Sept. 11, when customers began to demand food that was nurturing, wholesome and down-to-earth. They wanted to be reminded of a good meal shared with friends and family. Caterers saw resurgence in tastes for classic, patriotic, American foods like soups, gumbos, potatoes, meatloaf, macaroni and cheese and rich desserts. Family-style meals, served in homey dishes with basic presentations, also became popular.
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    People is getting more and more busy in this fast speed world and have fewer time to enjoy themselves. Catering is a big business in this country. "Industry data indicate there are nearly 40,000 catering businesses in the United States, not including the many restaurants that cater as well as operate one or more locations." Based on the need of socialization amount people, catering has been experienced rapid growth. The most important part and also is the most attractive part in catering is food. Now, there is a trend that people is more likely to enjoy nurturing, wholesome and down-to-earth food than before. With the globalization, Americans have a chance to taste worldwide food easily and have multiple choice. 
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    Its a very interesting article talking about how the catering trends are shaped by the diner's evolving taste pallet. I also found it to be interesting that the article addresses the issue of employee retention in the industry. How is hospitality technology related to this article? Besides of course the global media outlets promoting catering trends such as the Food Network.
School and University

Catering Management - 1 views

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    Catering managers ensure that food served is of good quality and meeting certain set standards.
agrie013

CaterTrax Launches AI Powered Accessibility Technology, CaterTrax Assist - 0 views

  • CaterTrax, a leading catering management software company, has announced the launch of their new assistive technology - CaterTrax Assist. The solution will offer users a fully automated artificial intelligence (AI) solution for web accessibility and ADA compliance.
  • Our collaboration with accessiBe provides the ideal solution for our clients.”
  • Once installed, CaterTrax Assist performs an initial scan of the website and activates an on-screen accessibility interface that allows users with disabilities to adjust the site to meet their needs. Every twenty-four hours, the site is rescanned and leverages machine learning technology to make continuous improvements. This new service provides a comprehensive solution for providers adapting to ADA regulations.
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  • CaterTrax Inc., a business unit of Volaris Group, is an industry-leading catering management software company that was built by caterers for caterers.
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    CaterTrax is a catering software that clients can add an event, order food, and set up the event the way they want. its a great system and is very intuitive. CaterTrax partnered accessiBe. acessiBe offers users a fully automated solution for web accessibility and ADA compliance. The way the CaterTrax Assist works is that it scans the website and looks at activities on the accessibility screen to adjust the website to the users needs. this shows that even event management software is trying to make the software accessible because they want to make sure that they "cater" to everyone.
lvela051

Shaping the Events Industry - THISDAYLIVE - 1 views

  • An industry that contributes conservatively over N100billion to the Gross Domestic Product (GDP) of Nigeria annually and potentially has about N1trillion in turnover clearly needs to regulate itself.
  • This prompted the convener of Events Market Nigeria (EMN), Temitope Amodu, to bring all the players together such as wedding vendors, stakeholders, entrepreneurs, make-up artistes, DJs and event market enthusiasts among others who gathered for a day of networking, mentoring and discussions on pertinent issues about Nigeria’s ever growing event industry.
  • The 10th edition of the Event Market Nigeria Meet and Greet was the largest free gathering of participants in the event industry in recent times,
    • lvela051
       
      Have a free gathering of over 700 attendees.
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  • said a country that has a population for almost 200 million people and a reputation for an ostentatious culture, it is a no-brainer that the events industry is a rough diamond
    • lvela051
       
      None seem interested in such a profitable industry with potential.
  • to share industry related insights and emphasised the importance of collaboration as the new completion within the event cycle.
    • lvela051
       
      Collaboration is needed to create a successful event.
  • He noted that since people love events and have fun, they look for any excuse to throw a party (it is the only thing that can make people sane in a recession or in a volatile emerging market). Thus, it is a no-brainer to set up a business or be involved in any trade or activity that cashes in on this idiosyncrasy.
  • The recent growth in the events industry has contributed to the spontaneous growth in many business verticals e.g. event planning, venue, photography, food and many more services along this massive value chain.
    • lvela051
       
      All contributors in the success.
  • the hospitality industry has been a source of optimal returns for investors.
    • lvela051
       
      event management being a part of that industry.
  • The events industry has grown at an average pace of 6.2 per cent each year globally since 2003.
  • 7 million dollars was spent on parties in Lagos over a five months period in 2013.
  • Nigerian company or middle-class family spends over 15,000 dollars per event.
  • The goal is to create an ecosystem that allows growth and development to take place, one that identifies, creates and drives excellence within the youths and veterans of the event industry.
    • lvela051
       
      Main goal within the event industry.
  • It involves studying the brand, identifying the target audience, devising the event concept, planning the logistics and coordinating the technical aspects before actually launching the event.
    • lvela051
       
      Event Management:
  • Basically, there are two types of events, namely; corporate and social events.
    • lvela051
       
      Its important to determine which events are mostly going to be catered too.
  • It is not a very organised industry; particularly because there is no specific legislation regulating this sector of the economy.
  • A common complaint from customers/clients of the industry is the issue of liability.
  • when disputes arise between a professional in the events industry and a client, there are no regulations on the applicable dispute resolution mechanisms
  • the industry is too fragmented.
  • Protect your business via written contracts, create a proper corporate structure for your business, adhere to the simple principles of corporate governance (e.g. have a board of directors or advisors etc), retain a good audit and tax firm to examine your books annually and make your business tax efficient, retain a legal partner to mitigate your legal risks. Run a business and not a hobby!”
    • lvela051
       
      Important to Protect the business legally.
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    The focus of the article is to highlight how the event industry is becoming more popular among the hospitality industry in Nigeria. It mentions the Events Market Nigeria (EMN) group aims to provide a places that allows for growth and development within the event industry with the newcomers and experienced event planners. The event that was hosted by the EMN, provides free gathering that offer different speakers to offer advice and their experience to those attendees willing to listen. Throughout the article, it states that the country of Nigeria has a population of "almost $200 million people and a reputation for an ostentatious culture", which makes it a perfect place to invest in the event industry. Especially due to the fact that the industry is a source of a more favorable return on investment even though other sources in Nigeria are considered more attractive. What makes the event industry profitable, is the ability to venture with other businesses such as venues, catering, event planning and more. But with all the good, the article does point out the issues such as liability and the lack of rules that are set for the industry. I think that it's an important topic to consider because hotels are implementing a source of revenue with renting out meeting spaces and catering services to outside companies. With more and more events being planned, I think it's a great business to venture in. The ability to have an events department within a hotel or even a restaurant gives the establishment to produce more revenue within other departments. Such as a hotel, the planning of a meeting not only brings in the revenue of the space being rented but also to Food and Beverage with the catering aspect and the front desk with the rooms being occupied by the clients and attendees.
Yueyu Peng

Maestro expands integrated mobile operations | Hotel Management - 0 views

  • Maestro’s sales and catering development roadmap outlines a suite of new functionality that takes group sales and event management to the next level.
  • Maestro’s sales and catering module
  • We worked with our users to add enhanced functionality to support more complex sales and catering operations. We strengthened our system with the newest mobile and cloud-based technology, e-Signature capture, room diagramming, online group member management, event amenity requirements, [customer-relationship management] capabilities and more.
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  • Maestro sales and catering property software is fully integrated with Maestro’s front-office system on one single-image database that reduces group folio rekeying and simplifies accounting.
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    This article introduce the Maestro's sales and catering development, it integrated with Maestro's front-office system to simplify the accounting
brobb009

Beach Retreat & Lodge at Tahoe Installs STS Cloud to Manage Groups and Events at Full-S... - 0 views

  • Beach Retreat & Lodge at Tahoe launches STS Cloud Hotel Sales and Catering software by SalesAndCatering.com to sell and manage events at the resort destination.
  • STS Cloud is a full-function, cost-effective hotel sales and catering software system
  • SalesAndCatering.com hosts Beach Retreat & Lodge at Tahoe's STS Cloud system from its secure hosting facility to ensure timely updates and data protection.
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    This article highlights the benefits of the STS Cloud Hotel Sales and Catering software. STS Cloud is a comprehensive Sales and Catering system with account management and contact profiles that support sales team in selling and managing events. This software is said to be fully functioning, web based, fast, and affordable.
akallison93

Panera tests ghost kitchens, mobile kitchens, virtual catering - 0 views

  • Coming off a year of innovation during the pandemic, Panera Bread is looking to go all-in on convenience technology in the future, with ghost kitchens, mobile kitchens, virtual catering, and redesigned drive-thru lanes already in the works
  • ted about
  • “We are excited about creating our vision of the next generation of Panera,” Chaudhary said. “This next generation [of Panera stores] will use 5-6 disruptive ideas to drive greater customer engagement.”
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  • “These are the kinds of things we are thinking of recreating and redefining for the Panera of the future, which is going to be more off-premise-oriented, and led by technology and convenience,”
  • Besides smaller physical footprints, other aspects of Panera 2.0 will include delivery-centric ghost kitchens and mobile kitchens
  • An online version of catering will look like all of us sitting around a Zoom meeting with our food arriving at the same time
  • That is a disruptive way of serving the same needs consumers have in a different way that is more convenient and relevant in a world that looks different.
  • The pandemic has changed the way operators should approach convenience technology
  • Chaudhary said they’re looking at other forms of technology like touchless kiosks where instead of tapping a screen to place their order, customers might use hand gestures instead like giving a thumbs up, for example. This way, they can leverage consumer needs for contactless experiences without sacrificing engagement.
  • A disruptive model is a hybrid of both [third-party and in-house delivery],” Chaudhary said. “We might leverage our existing drivers for orders and every time we need some help, we can outsource it. These are examples in this new world of us being able to innovate, to improve and strengthen our business model
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    The article explains how Covid-19 has affected the dining industry and how companies have to adapt. In this article, specifically, it talks about how Panera is implementing ghost kitchens, changing how they approach catering, and how they can keep their consumers safe in a post Covid-19 world. Many hospitality based businesses are changing the way they operate, permanently, because of the pandemic.
Yawen Zheng

hotel SystemsPro Continues to Enhance its hotel SalesPro Mobile Solution - 0 views

  • hotel SystemsPro, a leading provider of ASP-based, enterprise hotel sales software announced new enhancements to its popular hotel SalesPro Mobile Sales and Catering solution. When the company launched hotel SalesPro Mobile in 2009 it was the first true mobile sales and catering solution.
  • Mobile Sales and Catering is not new“Mobile Sales and Catering functionality is not new to us,” said Edie Chandler Lowe, Senior Vice President of hotel SystemsPro. “We are continually evolving new solutions in response to our clients’ needs. We initially launched hotel SalesPro Mobile in 2009 for iPhone users. We continued to upgrade its functionality for the past 4 years. Today, it is compatible with both iOS and Android operating systems. hotel SalesPro Mobile gives hotel sales teams and managers remote access to our easy-to-use hotel SalesPro system for real-time property, account, group, or hotel chain information while they are traveling. Our latest enhancement for smartphone and tablet users is mobile GRC and function diary viewing for in-house group and event activity for any day.”
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    This article introduce hotel systemspro system. This is a new idear for PMs to apply in hospitality industry, it is include every traditional function from existing PMs system and also provide mobile device access. That means the hotel manager will not only use the computer to control the software but also the mobile device like IPad or other Android tablet.
Yueyu Peng

Global Distribution Systems Retool for the Next Digital Revolution - Skift - 2 views

  • In an always-on, mobile-first world, travel companies need near-instantaneous digital tools to help market and sell their products.
  • We need to build a system that caters to the needs of the travelers while catering to the needs of the providers
  • Not everyone is sold on the value of the global distribution systems,
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  • You are not doing local distribution, you are doing global distribution
  • Integrated rich content is only part of the emerging value proposition, though. Automated mobile tools to service travelers are the next step as the travel experience evolves.
  • It’s the tech providers that are going to make this happen, but we also have to walk [travel providers] forward through the things that are going to make [this evolution] happen,” said Menke. “If people are going to stay in their corner and not engage in the marketplace, it’s not going to happen. If you don’t, you’re going to find yourself in between. You need to have those conversations. Let’s stop fighting over the pie that’s out there. Let’s grow the pie
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    This article is about upgrading and renovation for upcoming evolution. It uses some industry example to point out people pursue the personalization, mobile-first experience. More and more companies need to use digital tool or upgrade their distribution systems to cater to people needs. Local distribution, global distribution, technology innovation are the sensitive topic related to the business development.
vincentsalazar

Hotel technology investments to increase in 2015 to match guest expectations - 0 views

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    "Indeed, consumer-facing technologies were the highest priority for the surveyed cohort of IT professionals. The other important areas of tech upgrades are adding bandwidth to on-property systems (especially as the industry trends towards personal content consumption), and preparing for the upcoming shift in North America to the chip-and-pin technology. Screen Shot 2015-01-26 at 12.12.53 PM The rise of mobile payments also poses a technology quandary to hotels, as there are currently competing standards without a clear winner. The reality of multi-brand mobile payments is also that there will likely be several winners, and guests might wish to pay via a variety of mobile-first payment systems in the near future. Migrating to the cloud continues to be a priority for many respondents. Services across the boar are being transitioned from on-property to the cloud, including PMS (15% moving to cloud), sales and catering (14%), POS(14%) and CRM (12%). The security of this data is obviously also a concern, with many hotel technologists seeing securing data as a clear priority. As the shift to cloud-based services continues, hotels must spend more money on security to prevent breaches or other embarrassing lapses. Mid-tier brands are the most likely this year to see an increased focus on security, investing 10.39% of budgets in security and PCI compliance. That's compared with only 6.87% last year." Hotels are investing in technology to better serve a more tech savvy consumer. By adding systems who cater to mobile devices and mobile computing, hotels are expanding their customer base. A transition has even begun to cloud based services.
cmick006

Industry Pros Predict What Event Catering Will Look Like in the Future Post-Coronavirus... - 0 views

  • mostly convert to small-plate, chef-attended stations.
  • or ready-made plates will be up for grabs along with individually wrapped silverware.
  • in general, is too popular with too many to totally disappear.
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  • industry to rise to the challenge to reinvent how we present and serve our menu items.
  • Wolfgang Puck Catering introduced its “vertical buffet.”
  • “Bento boxes would offer a fully curated meal for each guest that is appetizing for both the eyes and stomach. ...
  • passing hors d'oeuvres on large boards such as surfboards and pizza peels “so you don't come face-to-face with someone.”
  • more food trucks will be pulling up to events. “This protects both the kitchen, the staff, and the guests from cross-contamination.”
  • smaller groups in larger venues to accommodate that six-foot radius.
  • all types of events will require more spacing.
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    Food buffets will change, the amount of spacing required will change & social distancing will be in play; this will definitely play out in the events planning industry, as well.
Krystal Jost

hotel SystemsPro Continues to Enhance its hotel SalesPro Mobile S - 0 views

  • hotel SystemsPro, a leading provider of ASP-based, enterprise hotel sales software announced new enhancements to its popular hotel SalesPro Mobile Sales and Catering solution.
  • hotel SalesPro Mobile gives hotel sales teams and managers remote access to our easy-to-use hotel SalesPro system for real-time property, account, group, or hotel chain information while they are traveling.
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    SalesPro is not a new system to the hotel industry. Directors of Sales and Sales and Catering Managers would be lost without a system to keep track of their meetings and conferences, as well as to collect payments and maintain guest listings and price brackets and rate plans for those groups. Food and Beverage directors find it helpful as well, as each group maintains their own banquet event order and the food and beverages are charged accordingly. What is new, however, is that hotel SystemsPro is enhancing its hotel SalesPro to include mobile options, where hotel sales teams and managers can obtain remote access to the system for real time information about the property. This is a handy tool, as sales representatives are frequently traveling and seeking new clients by completing sales calls externally. Should a client be interested in the pricing or availability during a sales visit, the sales manager can then immediately seek the information and provide it to the client. Efficiency and convenience are key factors for consumers when choosing a space, whether it is for their meeting, function, guest room needs, or anything else for that matter. Being able to immediately provide the answers to the questions that a client may have will gain the advantage, and potentially persuade the client to book the space or facilities on the spot, as opposed to having to contact them at a later time with the information, as by then, the client may have already made a decision to go with someone else. SalesPro is already a top choice for hotel businesses, as it boasts a high performance, and boasts to help boost sales and reduce operating costs. It also claims to offer property solutions that include reporting capabilities, allowing enhancement of a quality guest experience. This new development is simply an additional benefit to the system, and is offered to SalesPro users at no additional cost, making it that much more of an asset to the sales team.
Amy Sena

Destination Hotels & Resorts Integrates Elite Meetings International's Most Cutting-Edg... - 0 views

  • SpeedRFP Pro, a product of EMI, represents the most robust version of the request for proposal tool currently available to hotels.
  • Instead of getting differently formatted RFPs from various portals, DH&R hotels will receive their electronic RFPs within their Delphi sales and catering system—without the need to rekey anything.”
  • SpeedRFP was launched in 2010, and in addition to Destination Hotels & Resorts, serves as the primary online RFP system for Preferred Hotel Group, Dolce Hotels and Resorts, Hospes, as well as many notable independents such as The Broadmoor, Wynn Resorts Las Vegas, Palms Place Hotel and Spa, PGA National Resort & Spa, and more than 130 hotel Web sites.
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    Destination Hotels & Resorts has implemented SpeedRFP. SpeedRFP represents the most robust version of the RFP tool currently available to hotels. The hotel RFP's are routed directly to Delphi sales and catering system. This system also allows for Global and National Sales Offices to be involved in the RFP process.
jrodr1102

Property management systems: the hear... | The Caterer - 0 views

  • A PMS can sit behind a property’s own website and offer availability and current room rates to online bookers. PMS providers have also partnered with third-party websites, social media platforms and online travel agencies (OTAs), such as Booking.com and Expedia, to enable hoteliers to maximise their revenue by updating their real-time availability to these different channels and manage the different terms and conditions from these sites.
  • that PMS companies are continually innovating and adding new modules to their systems
  • “Not all operators need complexity,” says Messett, who believes from a technology point of view that many properties need to get the basics right before they start considering any bells and whistles.
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  • Maintenance and housekeeping teams, for example, can use a tablet to tell the PMS system whether a room has been cleaned or to log any issues.
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    The article describes the growing importance of a Property Management System. Some PMS companies are continuously integrating modules to their systems to make them more sophisticated for their users. These features can gather specific information about guests so the staff can cater to their preferences. Another element of the article explains how moving the PMS to the cloud can better serve small to mid sized premises, providing them with market insights and pricing trends to better manage the property. The cloud based PMS also proves to be beneficial to serve users who access property information through their mobile devices. Property apps could integrate with these PMS providing an interaction channel so guests can integrate with the property.
anonymous

Choices for Going Green in the Hospitality Industry: How is the Hospitality Industry Go... - 2 views

  • The hospitality industry recognizes the importance of managing its properties in an environmentally responsible way.
  • The hospitality industry whose services span the management of large areas of land, real estate, energy and other resources, is no exception.
  • The industry is realizing that green practices contribute significantly to their bottom lines
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  • ecotourism as the fastest growing market in the hospitality industry. Adopting environmentally responsible practices has become imperative to promote properties as destinations for such clients. Another positive outcome is the healthier environments they generate
  • Certification: Managers of hotel properties, from bed and breakfast inns to large facilities are turning to certification as a means toward going green.
  • LEED focuses on improvements to buildings and structures to improve operations.
  • Their commitment to environmental conservation is viewed favorably by customers and the communities they operate in.
  • they incorporate many environmentally sustainable practices in their operations. The use of land, materials such as paint and carpets, furniture, fixtures and equipment, cleaning supplies and food, lend themselves to eco-friendly practices.
  • In addition to certification, some members of the hospitality industry are contributing to the greening effort by setting their own goals and priorities.
  • As customers become increasingly concerned with environmental conservation, technologies and practices will adapt to cater to such need. Environmental sustainability will be a key focus of these efforts.
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    The hospitality industry is recognizing how imperative it is to run your hotel in a way where it will not only benefit you and your business but for the environment as well. Many hotels are making an effort to making an effort to become certified by means of having a going green business. In addition to certification, businesses in the hospitality industry are contributing to this go green effort by seeking specific goals and priorities. Hotels for example are focusing on how to save energy and water conservation, solid waste management, land use and indoor air quality. Changing basic hotel equipment such as toilets, solar heating, washing machines/dryers, refrigerators to "green products" can create a big difference in hotel energy costs and help save the environment as well. When a hotel owner applies for certification they are carefully inspected to verify compliance on how well the hotel manages their business efficiently by saving energy, water and disposing wastes properly for example. Even something so small as using the right cleaning supplies can have a positive impact on the environment. Not only does going green lower hotel costs but they also receive tax rebates, zoning permits and other incentives to persuade hotels to go green.
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    In todays world, where ecoturism is the fastest growing market in the hospitality industry, hotel managers and owners realize the importance of running their properties in an environmentally responsible way. These initiatives usually translate in to greater customer recognition and loyalty. Some of the ways they achieve this is thru certifications, such as LEED which focuses on improvements to buildings and structures in order to maximize operations such as energy performance, conservation of water and other resources.
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    In an effort to become more environmentally conscious, many hotels and resorts have taken major steps, from pre construction to customer requests, to reduce their "carbon footprint". These establishments understand the value of "going green" not just to increase their long term profits but also to cater to a growing demand for more environmentally friendly recreational outlets. Going green is more than just a fad. Therefore, it is imperative, to stakeholders, within the hospitality and tourism industry to make the necessary changes to maintain a competitive edge.
clonyr

How hotels are meeting the demand for quality meeting space | JLL Real Views - 3 views

  • The global market for meetings and events is currently growing at seven percent per year, in turn driving up prices for meeting space across North America, Asia, and Europe.
  • The big hotels groups are taking this on board. In February, for example, Hilton announced a new hotel brand called Signia, which focuses exclusively on the meetings and events market by incorporating cutting-edge technology and design into the guest experience.
  • “Whether adding space or refurbishing, hotels need to think carefully about where the ROI will come from, be it though higher rates, improved occupancy or increased food sales,” concludes Sachs. “But there are definite opportunities to tap into this growing market by understanding and responding smartly to shifting expectations.”
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    Hotels are now changing the way they provide meeting spaces to guests. Considering the change in the global market for meetings and events many facilities are looking to meet the demands for better technology, meeting guests expectations, and creating a memorable experience for the guests. With the many changes being made, hotels must also ensure that the changes will lead to a long-term return on investment.
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    Hotels are now changing the way they provide meeting spaces to guests. Considering the change in the global market for meetings and events many facilities are looking to meet the demands for better technology, meeting guests expectations, and creating a memorable experience for the guests. With the many changes being made, hotels must also ensure that the changes will lead to a long-term return on investment.
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    High tech has become a requirement for meeting spaces in our times. Making higher tech spaces more competitive in the market.
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    Having the last and newest technology for your meeting spaces will set you apart from the competition. Marriott continues to add to it's growing portfolio of hotels with the Gaylord Rockies. This hotel caters to the group dynamic and has all the greatest and newest innovation for groups and to provide all there meeting space needs.
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    I've never heard of the Gaylord Rockies, I'll have to research that. In addition to the meeting sizes and technology, hotels are also changing menu's catering to the more green and healthier options and also customizable packages to cater to their needs and expectations.
swhit149

Hospitality and the Cloud | RapidScale - 0 views

  • scalability is one of its most popular features.
  • no hardware or software to purchase upfront.
  • cloud services are acquired on an as-needed basis, or a pay-as-you-go plan that leaves the business in control of its spending.
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  • Cloud computing allows businesses like hotels, restaurants or transportation organizations to improve their guest experience
  • Guests can experience the efficiency of the cloud from the beginning of their stay to the end. For example, a guest can check into her hotel room from her mobile device before even arriving, via an online system. If she wants to book a spa appointment, she can do so online, also prior to arriving.
  • at the end of the trip, the guest can simply check out on her smartphone and be on her way. Cloud computing caters to the need for increased access, as guests now expect this type of connectivity from multiple devices, wherever they are.
  • cloud computing can reduce overall costs and resource needs, as well as enhance management system capabilities
  • cloud improves time to market of new systems and creates competitive advantages, quick! And better yet, it’s easier than ever to analyze all these things.
  • When it comes to cost, cloud is the clear choice,
  • The organization’s IT team doesn’t have to deal with patches, upgrades, performance tuning and other maintenance tasks.
  • It’s time for these organizations to look outside their establishment to improve customer service, innovation and business operations.
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    Cloud computing is ideal for the hospitality industry. There is no need for upfront hardware or software purchases. A hotel, for instance, pays for services as it needs them which gives it flexibility in expenditures. For hospitality businesses that are often seasonally operated, the cloud allows them to scale the services they need depending upon seasonal demands: Increase computing when busy, scale back when things slow down.
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    Cloud computing also improves efficiency and reduces waste.
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    I like you opinion that is scalablility. It needs inclination probably. In technology field many Cloud computings are cooperating with estimations. It needs more view points to prove that it's a strength for Cloud computing. According to Cloud computing methods, some chances based on one register matching to one password are possible. I think it's a fresh era to talk about many computers operating together to consider whether some jobs for related people could work together. Thinking about more sensitive site of cloud network. They are efficient in bank running. I think it's a relative reason to help people to know more about scalability in Cloud computing hospitality area. To make it more appearing to customers, the manager should take a purchase options on the view side that I love it. It's multi task. It's enterprising. According to passages, many opinions could be choosing from tabs due to period and seasons. I want to make sure about scalability that clients and customers are good enough for them to make more multiple options to take a preference look. It's financial economic computing assistance too maybe according to cost I think. In words, I think technology should keep scalability to let other clients and customers to put favors on it. No matter Sundays or cruise days.
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    This article discusses how cloud computing is already taken into affect in the hotel industry. They used examples such as mobile check-ins using the online system. I can vouch for this because in my current hotel we use the mobile key service and this creates a contactless check in process. On our end of the stick we process the credit card on file and check them in and email the guest a welcome letter and advising they may use the mobile key to enter their room. This has benefited customer service experience especially with COVID still being a conflict in our industry. The cloud computing caters to the need of new access as this article states.
kuhang

How hotels can attract and cater to meeting and event planners - 1 views

  • The latest event food trends include a desire for farm-to-table menus, pop-ups, healthy snacks, and hometown dishes and specialties.
  • On a more practical level, hotels also need to help planners accommodate an increasing array of dietary requests from attendees.
  • Increasingly, meeting attendees want a unique, local experience when they travel for an event. So to become a more attractive option to planners, you need to showcase the top sights, attractions, and activities in your destination — and then make them easy to arrange and book.
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  • So make sure that your hotel website has a dedicated Events page full of inspiring content and helpful, up-to-date information.
  • the ‘design thinking’ trend will become especially important for planners looking to capture the attention of Generation Z attendees — a demographic likely to be engaged by more immersive, engaging, and shareable meeting content.
  • To appeal to younger tech-savvy planners, hotels need to invest in up-to-date technologies to cater to attendees and enhance the event experience.
  • More broadly, planners need to consider a growing range of threats both in terms of data security and physical safety. As such, hotels that invest in key event security measures, such as having robust cybersecurity plans, ensuring that staff receive regular security training, and offering comprehensive site security can help quell the fears of corporate clients.
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    In this article, we got some constructive suggestions for meeting and event planning. At the same time, this article also analyzes the future trend and relevant policies of the industry, and puts forward corresponding solutions.
claudecole

AI in the hospitality industry: Benefits, applications, and use cases - 1 views

  • Science-fiction once claimed that humans would one day live together with robots who would make our lives easier.
  • In recent years, AI is becoming increasingly vital in the hospitality industry owing to its capacity to do traditionally human tasks at any time of day. This might save hoteliers a lot of money, minimize human mistakes, and allow them to provide better service.
  • Customer service is especially important in the travel sector, as hotels often live or die depending on how they treat their clients. The options for improving this element using AI are nearly limitless, ranging from improved personalization to targeted recommendations.
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  • The introduction of AI has drastically altered hotel operations. The tremendous number of jobs that front-desk employees are expected to handle demonstrates how different the situation would be without artificial intelligence.
  • A phone system with AI can intelligently route calls. Basic queries can be answered by chatbots on the internet. Remote check-in systems that are AI-connected can allow customers to check into their rooms using a smartphone app without ever having to stop at the front desk
  • To use the data you have on your hotel’s behalf, you must first sort, organize, cleanse, parse, and transform it into something that humans can understand. To put it another way, you must find a means to delete inaccurate or duplicated data, arrange it so that it makes sense, and then present it in a human-readable style, such as charts and graphs.
  • AI, on the other hand, enables personalization on a far deeper level, affecting the very core of the guest experience. It also helps you save time, money, and effort by enhancing efficiency.
  • For example, an AI chatbot linked to your Facebook Messenger can answer queries from visitors and collect basic information to save in your database. This information can then be utilized to tailor future interactions with the guest. You might design special offerings that cater to their specific needs, such as child-friendly accommodations, all-inclusive stays, or experiences that include a hotel room as well as tickets to nearby events or shows.
  • AI may assist you in ensuring that you get it right while also increasing efficiency and accuracy. You won’t have to look very hard to find proof of this. You almost certainly employ both a property management system (PMS) and a point of sale (POS) system. Both of these use AI to assist you to handle bookings, offering add-ons, and adding them to customers’ bills, among other things.
  • Artificial intelligence embedded in the software you use every day, such as your PMS and POS, allows for greater efficiency, a stronger relationship with your visitors, and, ultimately, greater hotel success.
  • Hilton Hotels’ First Robot Concierge, Meet Connie.
  • AI chatbots, for example, have been popular on social media platforms to allow customers to ask questions and receive near-instant responses, 24 hours a day, seven days a week. Hotels benefit from this because it allows them to achieve response speeds that are nearly difficult to achieve through human-to-human interaction.
  • Predict passenger flow using predictive analytics and machine learning to avoid airport overcrowding.Based on the current operational state, as well as prior data and patterns, machine learning can be used to assess the probability of delayed departures.By studying typical baggage mishandling and breaking points, conditions, and settings, developers can leverage machine learning skills construct a virtual assistant to proactively track baggage.
  • AI and machine learning can be used to incorporate real-time feedback into workflows. This can help assess whether or not a guest is happy with their room.
  • RPA is capable of automating dull and repetitive operations. AI is capable of detecting demand patterns, forecasting corresponding prices, and even calculating human resource requirements.
  • Hospitality businesses can use AI and machine learning to determine which aspects of their loyalty program appeal to clients and which are deal breakers. By examining emotional activity, sentiment analysis (which uses Natural Language Processing) can help organizations comprehend positive, negative, and neutral viewpoints.
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    This article details the increasing and already abundant role that AI technologies are playing in the day-to-day operations of hospitality companies. It goes into depth about how these advancements are using analytical data to provide a better guest experience while also taking information from outside sources to focus on aspects of the operation that need improvement or things that are being well received. The process of AI implementation has also allowed for the customization of guest experience allowing guests to be catered to 24/7 offering insights and calculated suggestions.
emilywest5

Big data and analytics in tourism and hospitality: opportunities and risks - ProQuest - 0 views

  • The purpose of this paper is to examine and provide insights into one of the most influential technologies impacting the tourism and hospitality industry over the next five years, i.e. big data and analytics. It reflects on both opportunities and risks that such technological advances create for both consumers and tourism organisations, highlighting the importance of data governance and processes for effective and ethical data management in both tourism and hospitality
  • This paper identifies and examines key opportunities and risks posed by the rising technological trend of big data and analytics in tourism and hospitality. While big data is generally regarded as beneficial to tourism and hospitality organisations, there are extensively held ethical, privacy and security concerns about it. Therefore, the paper is making the case for more research on data governance and data ethics in tourism and hospitality and posits that to successfully use data for competitive advantage, tourism and hospitality organisations need to solely expand compliance-based data governance frameworks to frameworks that include more effective privacy and ethics data solutions.
  • Technology (and its rapid development) is one of the key megatrends and driving forces that are seen to shape the future of tourism (Yeoman, 2012, 2018; Yeoman and McMahon-Beattie, 2018) via changes that will impact the way tourism and hospitality providers interact with travellers.
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  • A recent business report on key megatrends and market disruptors suggests that technology and new ways of engaging and interacting with customers are fuelling the rate of disruption as currently businesses are able to reach new customers in new ways and can reinvent customer engagement around service and convenience (Boumphrey, 2019).
  • One of the most important uses of data is to improve personalisation, travel companies using the information they gather to make specific adjustments to their offerings.
  • Currently, considerable amount of structured and unstructured data are produced globally (Nunan and Di Domenico, 2013; Verdino, 2013), a so-called “digital exhaust” (Wang, 2013; Barocas and Nissenbaum, 2014) that is passively generated by users of products and services using mobile devices (Shilton, 2009), an abundance of publicly available data shared on social networking platforms (Nov et al., 2010) and customer data and information purposely collected by tourism organisations’ booking systems or customer relations management (CRM) systems
  • This abundance of data and the act of processing data on a large scale has led to the concept of “Big Data,” which Mayer-Schönberger and Cukier (2013) define as “things one can do at a large scale that cannot be done at a smaller one, to extract new insights or create new forms of value, in ways that change markets, organisations, the relationship between citizens and governments, and more” (p. 6
  • ndeed, one of the latest Euromonitor International travel industry reports confirms that big data and analytics is expected to be the most influential technology impacting the industry in the next five years (Bremmer, 2019), followed by artificial intelligence and the Internet of Things.
  • The use of data is viewed as a disruptive innovation in the tourism and hospitality industry, although it allows organisations in the industry to facilitate personalisation, offer convenience, save costs and overall gain competitive advantage (Evans, 2020).
  • These technological advances provide significant opportunities for businesses to harness the wealth of data to support their activities and gain competitive advantage. The efficient uses of data and analytics drive process and cost efficiencies and strategy and change (MicroStrategy, 2018).
  • In particular, in the tourism and hospitality sector, the effective use of big data is associated with revenue management (e.g. using and combining internal data, such as occupancy rates and current bookings, with external data such as information about local events, school holidays and flight information to forecast demand and maximise revenues); market research and strategic marketing purposes (e.g. identifying customer trends to best cater marketing opportunities); customer experience and reputation management (e.g. social media conversations and online reviews, service usage data and internal feedback via customer surveys). A good example of an organisation that successfully uses big data to gain competitive advantage is AirBnB (Evans, 2020; Guttentag, 2019).
  • These concerns have been intensified by recent global cyber-attacks and more specifically by significant data breaches in a wide range of industries and sectors, including the tourism and hospitality industry (Armerding, 2018; PwC, 2016, 2017). The hospitality industry is now in the media spotlight because of high profile breaches (PwC, 2016, 2017).
  • One of the biggest data breaches of the 21st century has affected one of the largest hospitality companies, Marriott International. Starting in 2014, the data breach occurred on systems supporting Starwood hotel brands, which were acquired by Marriott in 2016 and affected ∼500 million customers worldwide, with the breach only being discovered in September 2018. Data and information on names, contact information, passport numbers, travel information and other personal information were compromised, and information on credit card numbers and expiration dates of more than 100 million customers was stolen (Armerding, 2018).
  • Indeed, the 2018 Global State of Enterprise Analytics survey found that globally 49 per cent of companies surveyed believed that the primary challenges organisations most commonly face are data privacy and security concerns (MicroStrategy, 2018). Similarly, another recent industry report shows that over 40 per cent of tourism industry professionals claimed that data privacy and cybersecurity are one of the most influential factors impacting digital commerce in this sector (Bremmer, 2019).
  • Not surprisingly, privacy is now the top data issue and concern for organisations
  • When selecting analytics solutions, tourism and hospitality organisations are required to address the growing concerns around privacy and security of customer data by putting in place well-designed data governance frameworks capable of providing quality data and be able to provide effective frameworks of data security and protection for all stakeholders
  • Potential frameworks for ethical data management and digital privacy specific to tourism and hospitality would need to identify, in addition to the protections afforded under the recent General Data Protection Regulation (GDPR) (ICO, 2018), how data is collected, what it is used for and who has access to it and why
  • Big data and analytics are playing a crucial role in digital transformation efforts of organisations in general and in the tourism and hospitality industry, thus driving greater effectiveness and efficiency and the strategy to define new business models and bring about successful change (Evans, 2020; MicroStrategy, 2018)
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    This was about the risks in the hospitality and tourism industry when it comes to big data and analytics. Big data is so important in the hospitality industry because it's how companies know who to cater to and with what and how. In addition to the importance of big data, there are risks that come with it. A few risks are data leaks, hackers, etc. Companies invest money in their systems so these things are avoided.
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