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Property Management Goes Mobile - 1 views

hospitalitytechnology.edgl.com/...ty-Management-Goes-Mobile79986 technology hotel hospitality software tech mobile
shared by Tracy Kohn on 24 Sep 12 - No Cached
  • Nicole Spencer on 24 Sep 12
     
    In this article it begins to explain property management systems PMS going mobile in the hotel industry and how beneficial it is for hotel corporations and for customers. The author explained that the most in-demand PMS function for hotels is the ability to have a real time data of room availability, access to guest information such as comments and special request, room/ work order status, and up-to-date pricing. For customers facing mobile apps they would enjoy the guest self-service of booking, self check-in/out, service request, and messaging to staff. However even though mobile devices makes such functionality seem easier mobile-enabling a PMS is not easy at all in fact, making functions available via a browser would be a huge transition for a business.
  • ...1 more comment...
  • Nicole Spencer on 24 Sep 12
     
    In this article it begins to explain property management systems PMS going mobile in the hotel industry and how beneficial it is for hotel corporations and for customers. The author explained that the most in-demand PMS function for hotels is the ability to have a real time data of room availability, access to guest information such as comments and special request, room/ work order status, and up-to-date pricing. For customers facing mobile apps they would enjoy the guest self-service of booking, self check-in/out, service request, and messaging to staff. However even though mobile devices makes such functionality seem easier mobile-enabling a PMS is not easy at all in fact, making functions available via a browser would be a huge transition for a business.
  • Hana Musilova on 19 Jan 13
     
    More and more are properties interested in having a PMS device that they can be accessed at anytime and anywhere. The answer to this challenge is to have PMS functions accessible via mobile devices which can be challenging for some of the systems, especially those that do not reside in cloud. For some smaller properties, the goal is to have no front desk at all and some have been quite successful in making this a reality. As stated in the Property Management Goes Mobile article, the ski resort Tremblant Elysium has been successful with using the cloud-based FrontDesk Anywhere. The guests receive a letter a week prior to check in containing a door code and 30 minutes after their arrival concierge comes to their room to complete their check in and sign the registration card. The CEO of Tremblant Elysium stated: "Guests love it because it is simple and easy and we do not have staff waiting around for people to check in." As stated in the article, guest require for Mobile PMS to include access to room availability and full front desk access including guest profiles and preferences, room/work order status, up-to-date pricing and housekeeping access for rooms statutes. Mobile-enabling PMS can be quite challenging to design, as it can bring difficulties with screen size, performance or choosing which device to use as the code must be re-written for each one. Another major concern for this type of PMS is the synchronization with other system with which PMS is integrated. As hotelier consider implementing mobile-enabling PMS device for their property, there are concerns about security as far as data storage or mobile check-in or the issuing of keys for guests. In my opinion mobile-enabling PMS is the future for smaller properties. Why would a hotel need to have a stand-alone front desk when we can use mobile phones to do the work for us as we are on the go? Eventually, we can have our staff cross trained in smaller properties all equipped with phones, all available to ch
  • Tracy Kohn on 22 Jun 13
     
    This article discusses the wish-list for hoteliers when they are considering cloud-based systems.Tthe most in-demand mobile PMS functions include GM access to KPIs, CRM and room availability, and front desk staff access to guest information such as comments and special requests, room/work order status and consolidated messaging among staff. It would seem that with all of these personal apps that are appearing on the market, that mobilizing a PMS would be easy, but that is not the case. The code is not universal; i.e. code must be re-written for each one, although there are tools like service-oriented architecture and html5 to help. There will naturally be concerns when considering adopting a mobile PMS across properties. Before investing in a roll-out of new technology, decision-makers must ask the right questions dealing with security, data storage, and functionality.
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How To Become A Human Resources Leader In The Hospitality Industry - 0 views

www.hotelschool.co/es-leader-hospitality-industry #hospitalityandtourism #humanresources #management
shared by mtorres619 on 17 Apr 17 - No Cached
  • Human Resource Management roles are incredibly important in the world of hospitality. People are our biggest asset in our people-orientated industry
  • mtorres619 on 17 Apr 17
     
    Human Resource manager roles in the hospitality industry are very important. Staff within the industry are one of the biggest assets to the company, thus managing the staff properly should be a priority. An HR manager should be someone that the staff can talk to and trust. They also need to cover creating HR policies and procedures, recruitment, conducting staff inductions, assessing staff in their job roles, monitoring and implementing personal development plans for staff, and mediating dispute. It is a hands on job that requires staff training and development.
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Why Investing in Hospitality Technology is Investing in Good Business - 1 views

hotelexecutive.com/...-is-investing-in-good-business hotel investment
shared by Siyu Ma on 18 Jul 12 - No Cached
  • In consideration of how investment in hospitality technology can support business growth, rather than being an added cost, or unnecessary financial burden, to a hotel – it is important to look at what operational efficiencies the technology can bring, including any improvements in staff activities and morale that can be delivered and how the technology will ultimately benefit the hotels revenue performance.
  • In consideration of how investment in hospitality technology can support business growth, rather than being an added cost, or unnecessary financial burden, to a hotel – it is important to look at what operational efficiencies the technology can bring, including any improvements in staff activities and morale that can be delivered and how the technology will ultimately benefit the hotels revenue performance.
  • Those hotel groups that fail to recognize the speed of change in technology and what this can bring to the business will find themselves significantly under prepared when the market starts to strengthen. While “its never too late” to act – there is a significant opportunity cost in doing nothing or worse still, cutting technology out of the day to day operations. For a hotel to effectively operate and ensure it is maximizing its incoming revenue, the right technologies needs to be in place. Through investing in the right technology at the right time, savvy hoteliers will be ensuring that their facility(s) are able to effectively maximize their ongoing revenue capability now and into the future.
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  • Equally as important, when considering whether to invest in new technology within the hospitality sector, is the need to recognize that technology is constantly changing and improving. Decision time frames are shortening. International hoteliers that have a good view on the future, realize that the technology decision they make today will only be relevant for the next 3-5 years at the most and are already planning next generation migrations.
  • In consideration of how investment in hospitality technology can support business growth, rather than being an added cost, or unnecessary financial burden, to a hotel – it is important to look at what operational efficiencies the technology can bring, including any improvements in staff activities and morale that can be delivered and how the technology will ultimately benefit the hotels revenue performance.
  • Whilst many international hotel organisations have used the economic downturn to adequately plan for the future through improved levels of technology and staff investment, many others are not heeding the warning signs and are instead shedding costs wherever possible – which can lead to disastrous consequences.
  • Importantly, hoteliers also need to realize that the hospitality industry is constantly changing and a lack of up-to-date technology and older strategies will not always be applicable to new, unique situations.
  • Whilst many international hotel organisations have used the economic downturn to adequately plan for the future through improved levels of technology and staff investme
  • Consider Revenue Management Technology: This technology is u
  • sed in a wide variety of industries.
  • IDeaS experience in many regions to date is that there are many technology vendors in hospitality that fail to acknowledge the above reality.
  • There are many technologies that tick all of the above boxes, including: Energy Management Systems Revenue Management Systems Property Management Systems In-Room Technology Sophisticated Telco Systems
    • Juan Du
      Juan Du on 06 Mar 13
       
      With the increase in the number of hotel, the technology in hospitality is more and more important. It is a good investment in this field. Because many of the facilities in hotel need the help of technology. Such as the energy management systems, revenue management systems, property management systems , In-room technology. To invest these technologies, it can increase the management level and increase the competition.
  • As the wider hospitality industry continues to face a slow recovery, savvy hotel owners and managers should be looking inwards during this time with a view to ensuring that the technology they use to help run their facilities are best suited for the roles they have to perform.
  • Gerardo Collado on 18 Jul 12
     
    In this weeks reading, the article, "Why Investing in Hospitality Technology is Investing in Good Business", mentions how due to the economic downturn hotels have turn to cutting technology and staff levels as a method to minimize costs, yet this is a recipe for disaster, if not conducted adequately. Technology is continuously evolving, it is important to make decisions regards IT investment that will be useful in the coming 3-5 years. Technological infrastructures should operate to facilitate a process or procedure for the overall benefit of the hotel, rather than take a day-by-day approach. In an ever-demanding industry, it is critical for hoteliers to be adequately prepared with automated systems, reducing if not eliminating important manually conducted tasks which are damaging the operations of the hotel due to the lack of real time information which will help revenue maximization. In moments of recessions, companies minimize their cost reducing what is foreseen as unnecessary such as IT investment, yet is important to maintain a level of preparation and not losing the opportunities presented by the market.
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  • Jianyi Wang on 24 Oct 12
     
    This article mainly talk about the benefit of investing in Hospitality Technology to hotel business.The author emphasizes the importance of looking at what operational effciencies the technology can bring ,including any improvements in staff activities and morale that can be delivered and how the technology will ultimately benefit the hotel revenue performance. We can conclude from the passage that in order to keep competitive in the hospitality industry, the managers should be aware of the dynamic market and technology changing and update the techonlogy in an efficient way.
  • Linfan Cai on 26 Oct 12
     
    The hospitality industry is developing faster and faster. The hoteliers should be with a view to ensuring that the technology they use to help run their facilities and best suited for the roles. They lead to a rapid economic recovery but they also need improve their marketing. The hospitality organizations have taken the time to update or invest in the right technology and training. In consideration of how investment in hospitality technology can support business growth, It is important to look at what operational efficiencies the technology can bring. As the hotel industry continues to move towards a more dynamic and inter-connected environment it is vital that the correct technology infrastructure is in place to meet this challenge. The revenue management technology itself can be maximized by educating staff in the most effective ways to use it. The hotel groups should recognize the speed of change in technology. And they will be ensuring that their facilities are able to effectively maximize their ongoing revenue capability.
  • Panpan Xie on 05 Mar 13
     
    As hospitality industry is now under recovery, many owners and managers are preparing using technology to help them run the facilities. Nowadays, there is a big requirement for investing the right technology and training to operate business in the market of 2010, 2011 later. Actually, hospitality technology investment can bring operational efficiencies instead of added cost to a hotel. Then the author takes revenue management technology as an example and points that a seamless flow of process of technology is a trend. All in all, in order for a hotel to adapt to the future trend, the right technology needs to be equipped.
  • Juan Du on 06 Mar 13
     
    with the increase in the number of hotel, the technology in hospitality is more and more important. It is a good investment in this field. Because many of the facilities in hotel need the help of technology. Such as the energy management systems, revenue management systems, property management systems , In-room technology. To invest these technologies, it can increase the management level and increase the competition.
  • anonymous on 07 Mar 13
     
    This article is explaining why investing in hospitality technology is a good idea. Market changes from year to year, therefore it is important to know what the technology operations can offer to the business. It is vital to know how efficient it is in the workplace, and in what ways in can help the staff. The interest cost of having all this money invested should benefit the hotels revenue activity. Especially in hotels, there has to be a strict decision making, because of how technology is advancing so fast and how efficient the technology will be for the hotel. The correct technology is a challenge. Training the staff with the system is also a test because how fast can they learn and be connected to the operations. It is crucial that hotels manage systematically all information with the technology; instead of having the staffs do all the work by hand. Hotels need to invest in the correct technology so that they can collect their ideal revenue-for the future of the business and to ease the work flow inside the hospitality industry.
  • yongwei hao on 08 Mar 13
     
    "Equally as important, when considering whether to invest in new technology within the hospitality sector, is the need to recognize that technology is constantly changing and improving. Decision time frames are shortening. International hoteliers that have a good view on the future, realize that the technology decision they make today will only be relevant for the next 3-5 years at the most and are already planning next generation migrations. There is an onus on the vendors to also re-invent themselves and re-invent their technologie"
  • lin liu on 10 Mar 13
     
    Hotel owners and managers are putting eyes on technology in the hospitality industry slow recovery period. All pundits agree this method can bring some recovery. The international hotel organizations have made many plans of improving investment in technology and staff. Progressive hospitality organizations have updated and invested in new technology and training, change the industry requirements and market. Before investment, the most important is to look at what operational efficiencies the technology can bring and how the technology will benefit the hotels. There are many technologies are good choices for investment, such as Revenue Management Systems. This technology is efficient and can help hotels track historic data, forecast future demand and so on. We also need to technology is changing all the time. So this is a big challenge of managers to make decisions for a long development. We also need to realize that the hospitality industry is changing, strategies will not always be applicable to new, unique situations. It is important for hotels to increase advantages in the competition.
  • Siyu Ma on 11 Mar 13
     
    Those hotel groups that fail to recognize the speed of change in technology and what this can bring to the business will find themselves significantly under prepared when the market starts to strengthen. While "its never too late" to act - there is a significant opportunity cost in doing nothing or worse still, cutting technology out of the day to day operations. For a hotel to effectively operate and ensure it is maximizing its incoming revenue, the right technologies needs to be in place. Through investing in the right technology at the right time, savvy hoteliers will be ensuring that their facility(s) are able to effectively maximize their ongoing revenue capability now and into the future.
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Implementing a New POS System: 5 Strategies for Your Staff - 0 views

nextrestaurants.com/...em-5-strategies-for-your-staff
shared by sanchezgema_ on 21 Sep 20 - No Cached
  • sanchezgema_ on 21 Sep 20
     
    -Choose a custom POS platform. -Train your staff in the technology. -Maximize your restaurant management features. -Practice POS maintenance. -Integrate the POS system with essential software. -Legacy POS' are not customizable and are usually in old terminal computers. -Your staff can focus on making the most of the new POS system rather than learning to work around its limitations. -mPOS technology allow you to take payments wherever you are. -mPOS' have a familiar interface, streamlined systems, and support flexible customer interactions. -Staff should be trained with staff allocation tools, kitchen communication features, and customer databases. -For sensitive restaurant management tools, your POS should enable role-based user authorization. -Know your POS' tech support team, be aware of security measures in place, and review system update protocols with your staff.
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Keeping hotel locks safe | Hotel Management - 1 views

www.hotelmanagement.net/...keeping-hotel-locks-safe-18180
shared by rebecca Bonet on 02 Nov 12 - No Cached
  • Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff when activity is detected that a card is being misused,”
  • Other alarms include detecting that a door is forced open, left open, or ‘mule tool’ intrusions when a door is opened from the inside handle without an occupant in the room.”
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  • VingCard Elsafe provides comprehensive training on the technology for the hotel staff and encourages everyone who will have interaction with the locks to participate
    • TIANJIAN ZHANG
      TIANJIAN ZHANG on 03 Nov 12
       
      Nowadays, locks security is an essential issue in hospitality industry. Actually, most hotels upgrate their locks systems with advanced technology. The role of technology in the security sector is fundamental, but despite the rapid technological progress, one thing has remained constant: the importance of trust. Whether hoteliers wising up to the fact that they've bought what could be called a flawed security system will be willing to trust the supplier of said equipment for a fix.
  • After installation, hotels must work to keep their staff trained and their system upgraded to keep pace with the latest security issues. 
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers.
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers.
  • When VingCard Elsafe moved the industry towards RFID technology, security was one key driver, and our primary focus was to add additional security to the RFID card to prevent cloning. To that end, VingCard Elsafe hotel locking systems do not work with cards that have no anti-cloning capability.”
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers
  • , preventing
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security
  • “  Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software ,” Shea said. “  When VingCard Elsafe moved the industry towards RFID technology, security was one key driver, and our primary focus was to add additional security to the RFID card to prevent cloning. To that end, VingCard Elsafe hotel locking systems do not work with cards that have no anti-cloning capability.”
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff when activity is detected that a card is being misused,”
  • For instance, a ‘wandering intruder alert’ warns hotel security personnel when a card is presented to a number of different doors.  Other alarms include detecting that a door is forced open, left open, or ‘mule tool’ intrusions when a door is opened from the inside handle without an occupant in the room.”
  • After installation, hotels must work to keep their staff trained and their system upgraded to keep pace with the latest security issues.  
  • VingCard Elsafe provides comprehensive training on the technology for the hotel staff and encourages everyone who will have interaction with the locks to participate ,”
  • As with any hotel upgrade, hoteliers understand that renovation and upgrades are a regular part of running their business
  • Looking past RFID solutions for instance, VingCard Elsafe has made our RFID locks compatible with next generation technologies, like Near Field Communications (NFC), providing our customers with an easy upgrade path at reasonable cost.”  
  • Michael Anthony on 02 Nov 12
     
    This article discusses the security issues with room keys. These hotel locks will not open with cards that are read as duplicates or duplicatable. The locking mechanism has been specifically designed to alert the front desk and secuirty departments in the event these locks are tampered with. I'm sure at one point or another we have all experimented with our room key and tried to open other doors. A system like this will prevent activity like that.
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  • Yingjie Cao on 03 Nov 12
     
    VingCard Elsafe, the global leader in hospitality security and part of the ASSA ABLOY Group, announces that it has phased out the use of brass metal plating and painting in the manufacture of its locking systems, opting instead to use a more eco-friendly process to color stainless steel. VingCard Elsafe has adopted a new method of metal coloration called physical vapor deposition, or PVD, an environmentally friendly process that involves vaporizing an alloy onto stainless steel within a heated vacuum. PVD requires no chemicals and produces no waste or hazardous materials of any kind, resulting in no environmental impact whatsoever. The PVD process has other added benefits, as well. PVD-treated surfaces have high wear resistance for discoloration, and the stainless steel adds enhanced anti-corrosion properties. Besides eliminating the negative environmental effects of the brass plating process, the move by VingCard Elsafe to simplify its lock manufacturing process has had other related green benefits. By doing away with the need for secondary surface treatments of the locks, new product components are now supplied directly from metal stamping to the point of use in the assembly line. This means less shipping and transportation is required for product manufacture, resulting in a diminished carbon footprint.
  • Xue Yan on 03 Nov 12
     
    VingCard Elsafe is a new kind of lock system, which contains RFID technology and is compatible with the Near Field Communications. It has several advantages compared to traditional magstripe locks. First of all, it can add security to the RFID card and prevent cloning, which is much safer than the traditional key card. Another is that it can detect tampering and know when and where staffs use the lock. It can send alert to the front desk. Moreover, the front desk can know when the door is forced open. However, before using the lock system, training program should be provided. So this new kind of lock system brings safety to the guests and to the hotels.
  • rebecca Bonet on 03 Nov 12
     
    This article talk about the issue that hotel are having with their security system lock for guest room. These cards are easy to duplicate. The new system will alert front desk or security if the lock has been tampered with. Other alarms include detecting that a door is forced open 'mule tool' instruction when a door is open from the inside handle without an occupant in the room.
  • Gaby Belardo on 04 Nov 12
     
    This article discusses the current state of hotel lock safety. Monitoring safety has changed as these locks become more automated. The article states that, "Hotel Management corresponded with Tim Shea, president of ASSA ABLOY Hospitality, for ways in which vendors are keeping hotel locks secure." Through VingCard Elsafe's locks, hotel security and safety has increased. VingCard says, "Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software." This is just one of the ways the locks increase security. The article also states that the system is cost-effective for hoteliers.
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Accounting for Hotels | Small Business - Chron.com - 2 views

smallbusiness.chron.com/accounting-hotels-45615.html technology hospitality
shared by Kevin Sepulveda on 23 Feb 13 - No Cached
  • Hotel accounting is not simply about managing revenue and expenses
  • There are many things to consider when assessing the quality of accounting of a hotel property, including staff training, accounting software and forecasting.
  • According to the Internal Revenue Service, hotels have a unique set of terms and practices used for accounting, atypical from basic accounting training.
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  • Specialized accounting software created for the hospitality industry will help hotel management or accounting staff keep track of day-to-day finances, as well as forecast for the future.
  • If a hotel's accounting is in disarray, consider hiring hotel management consultants to get things on the right track.
  • There is specialized hospitality accounting software that helps hotel management and accounting personnel keep track of their daily finances, as well as predict future revenues and expenses.
  • Latest trends in hospitality accounting applications point toward more cloud-based software, allowing companies to access real-time business information on any device.
  • Because hotel accounting involves a more complex set of practices than typical accounting, accounting personnel must go through training that differs from traditional training
  • Chi Zhang on 23 Feb 13
     
    We believe accounting serves a purpose beyond presenting the historical financial position of a hotel. Timely accounting information, properly presented, is information that management can use to improve future performance and compare income and expenses to past performance and future goals. Accounting data is processed using an offsite Application Service Provide (ASP) over the internet. This enables our hotels to input daily revenue and statistical data while accounts payable is processed regularly. The end result is that managers, owners and corporate staff can review financial data on line at any time over the internet using a web browser.
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  • Ling Xiang on 28 Feb 13
     
    Hotel accounting is not simply about managing revenue and expenses. Independent hotels and hotel franchises have unique financial needs that demand competent staff and an accounting system that will allow management to plan for the future and improve services for both guests and staff alike. There are many things to consider when assessing the quality of accounting of a hotel property, including staff training, accounting software and forecasting.
  • Ling Xiang on 28 Feb 13
     
    Hotel accounting is not simply about managing revenue and expenses. Independent hotels and hotel franchises have unique financial needs that demand competent staff and an accounting system that will allow management to plan for the future and improve services for both guests and staff alike. There are many things to consider when assessing the quality of accounting of a hotel property, including staff training, accounting software and forecasting.
  • Mingxue Jia on 28 Feb 13
     
    The accounting could be manual or computerized accounting methods, procedures, and controls. It could be used to collect, record and analyze operational data. The hotel managers also could interpret the information in the accounting system to make management decision. It's a good method to gain more benefits with an accountings' help. With an good quality accounting system, the manager of restaurant could make a decision on the percherse amount and find out the peak season. Also, it will be easy for a manager to make decision on how many employees should be hired. The information in the accounting system is not only make a record. It refelect the performance of restaurant. As this artical metioned, the things need to be considered when choosing an accounting including staff traing, accounting software and forecasting.
  • iancochran on 01 Mar 17
     
    Hotel accounting is not simply about managing revenue and expenses. Independent hotels and hotel franchises have unique financial needs that demand competent staff and an accounting system that will ...
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Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

hospitality.cvent.com/...f-with-increased-group-revenue IT Technology Hotels Hospitality
shared by Jennifer Koren on 18 Jul 12 - No Cached
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  • Mengchao Li on 18 Jul 12
     
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
  • ...9 more comments...
  • Irine Wallace on 17 Sep 12
     
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  • Irine Wallace on 17 Sep 12
     
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  • yuzhu li on 24 Oct 12
     
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  • Qike Chu on 25 Oct 12
     
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  • Michael Anthony on 26 Oct 12
     
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  • Ting Li on 26 Oct 12
     
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  • LU DENG on 26 Oct 12
     
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  • Yaping Li on 27 Oct 12
     
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  • TIAN LIU on 06 Mar 13
     
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • Xueling Wang on 07 Mar 13
     
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  • Jennifer Koren on 24 Oct 13
     
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
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Love the one you're with: how hotels can use technology to keep their best staff | By M... - 0 views

www.hospitalitynet.org/...4091674.html pms technology hospitality hotel employees
shared by tricc003 on 31 Jan 19 - No Cached
  • The turnover rate in hotels is an astounding 73.8%; it should be in the 10-15% range (DailyPay). Three quarters of staff will leave this year. It's an expensive problem to have.
  • In other words, what does your PMS have to do with staffing? It's a two-fold issue, which is a bonus because it means you can have double the impact. The first impact is in retention. The second is in training and usability.
  • Especially for front-of-house staff, an easy-to-use PMS can make or break their ability to do their jobs successfully, and for everyone else, the PMS must integrate fully with all other core systems to reduce time toggling between systems and/or manually handling data transfers.
  • ...2 more annotations...
  • While technology alone won't keep an employee, good technology will contribute to an overall more productive and more satisfied employee, who will hopefully be paid accordingly and incentivized.
  • Solid technology can't make up for lower-than-average wages or a bad manager, but it can make the difference of keeping several employees on board longer simply because they are both less frustrated and better able to do their jobs.
  • tricc003 on 31 Jan 19
     
    It is not possible to hold onto every staff member for forever, however, good technology can help decrease at hotels employee turnover rate. PMS systems that are easy-to-use allow staff to do their jobs better which can add to their satisfaction level. Higher staff satisfaction will have a direct correlation to lower turnover rates.
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How Mobile Technology Elevates Hotel Communication and Operations - 1 views

hoteltechreport.com/...l-communication-and-operations hospitality software technology hotel business Tech travel solution mobile
shared by jamigovaerts on 28 Aug 20 - No Cached
  • Despite the proliferation and availability of mobile technology, many hotel operations continue to rely on outdated methods of team communication. Together, panelists shared ways to improve guest experience in hotels through enhancing operations and employee experience – and that mobile team communication is the definitive catalyst for best delivering on these goals.
  • - Immediate notifications. No more printed out, or pen and paper announcements. - Housekeeping can turn rooms over more quickly. Most guests simply leave in the morning without staff contact. There’s no way of knowing when the room is ready to be cleaned. With faster occupancy updates, the room conversion process is made more efficient. - Improved access of guest information. Real-time, mobile team communication means better personalization of guest experience and management of expectations.
  • There are many lost opportunities in the hospitality industry when it comes to the connection between hotel guests and employees, but investing in employee communication with a mobile team communication appprovides the following benefits. 1. Allows for consistent, daily information sharing across shifts and hotel team 2. Creates a highly-visible platform to illuminate best practices 3. Facilitates recognition of hotel workforce high achievers
  • ...4 more annotations...
  • "The experience at a property makes or breaks a guest’s stay. That experience is dependent on the human interactions with your staff as soon they walk in the door of your hotel. If you set your employees up for success, so that they are happy, engaged, and loyal to your hotel, you stand a much better chance of delighting a guest."
  • Targeted emails, accessible via their mobile device, can then be sent out that offer a customized menu of activities and upgrades at your hotel according to their preferences. Mobile hotel communication systems also give your hotel a distinct brand advantage; consumers view mobile-savvy companies and technologies more favorably.
  • How Mobile Technology Elevates Hotel Communication and Operations
    • jamigovaerts
      jamigovaerts on 28 Aug 20
       
      Module 2 Article: With an emphasis on telecommunications, it is only fitting to focus on mobile communication as referenced in this article. As referenced, this article describes the main advantages to mobile telecommunications between guests and staff. By using immediate notifications through text or email it eliminates the carbon foot print of paper, as well as keeps guests more informed on the hotels offerings. In regards to the staff, the housekeeping team is able to turn over rooms quicker as the technology alerts the staff the guest has left. In addition, these items allow for higher guest satisfaction as the information being collected and shared is consistent among all guest and staff view platforms.
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La Corsha Hospitality Group Migrates to Aptech PVNG Enterprise Accounting - 0 views

www.hospitalitynet.org/...4088726.html accounting software Hospitality system hotel
shared by lvela051 on 28 Jun 18 - No Cached
  • Aptech Computer Systems announced La Corsha Hospitality Group implemented the PVNG Enterprise Accounting System across 10 properties.
  • La Corsha (LCHG) operates a mix of managed and owned properties across Texas that includes hotels, restaurants and a multi-city parking company.
    • lvela051
      lvela051 on 28 Jun 18
       
      Meaning it working in different operations.
  • "We converted to PVNG Enterprise Accounting because LCHG wanted a web-based system that could handle its varied mix of hotels and restaurants with the flexibility of remote operations.
    • lvela051
      lvela051 on 28 Jun 18
       
      Why they converted?
  • ...8 more annotations...
  • The transparency this provides us gives confidence to owners and managers while making answering questions quick and easy."
  • PVNG hotel accounting software also lets operators easily define user roles and system access to limit staff interaction with functions not necessary for their roles.
  • This is very important to auditors. By limiting staff access, we've created a control mechanism whereby we are not only reducing risk, but each person can work more efficiently with reduced errors. We have the ability to change access levels as a staff member's knowledge and responsibility increase and their role expands or changes."
    • lvela051
      lvela051 on 28 Jun 18
       
      Very important for confidential or sensitive information.
  • Also, since PVNG is web-based, many of our staff members can work remotely, me included. This increases productivity.
  • Aptech's staff works closely with users to continuously improve our enterprise accounting, business intelligence, and budgeting and forecasting systems."
    • lvela051
      lvela051 on 28 Jun 18
       
      Always looking to improve.
  • Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry.
  • is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry.
    • lvela051
      lvela051 on 28 Jun 18
       
      What sets them apart?
  • understand their financial and operational data for faster goal achievement.
  • lvela051 on 28 Jun 18
     
    The main focus of the article is the use of Aptech PVNG Enterprise Accounting within La Corsha Hospitality Group. La Corsha has been implemented the web-based system over 10 properties, providing a flexibility between hotel and restaurant operations. The multi-company system is meant to facilitate the way companies report and access data while also managing finances. The main feature is that it is very detailed in the way is analyzes the finances and allows for it to increase productivity within the workplace. Also giving a brief description about how Aptech computer systems is the "only provider to fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry." Besides the ability to help productivity, what I consider important is that the software helps define who and who doesn't have access to certain functions. When it come to finances, security is important and having that function allows management to control and limit the staff that is allowed access. Not only does it prevent theft but in my opinion it helps to hold the staff accountable for the expenses that are being reported.
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Top 5 Tips to Streamline Your Hospitality Facilities Management - 0 views

www.crownlinen.net/...pitality-facilities-management Hospitality Facilities Management
shared by galca008 on 15 Apr 18 - No Cached
  •  CMMS solutions can automatically track everything from guest room availability to preventative maintenance schedules for your property’s most valuable equipment. Automation frees up your facilities management staff to focus on even more parts of the guest experience.
  • Many of the best CMMS options on the market will include features such as: Asset and equipment management The ability for staff, or even guests, to electronically submit maintenance requests Generation of checklists for regular tasks such as housekeeping or pool maintenance A comprehensive dashboard for facilities managers and staff.
  • Energy Star, the U.S. Environmental Protection Agency’s voluntary certification program for eco-friendly products, also offers an online tool to take the guesswork out of tracking your property’s carbon footprint.  Portfolio Manager can measure and track greenhouse gas emissions, energy and water consumption for all kinds of properties, including hotels. The tool can be used to benchmark the performance for just one building or a portfolio of properties.
  • ...4 more annotations...
  • Another eco-friendly way to streamline your facilities management operations and reduce energy costs is to connect the thermostats in guest rooms to the property management system that tracks guest reservations, check-ins/check-outs and housekeeping. When a guest checks out, the system will automatically set their room’s thermostat to “standby” status so you aren’t paying to unnecessarily heat or cool a vacant room.
  • Investing in a fast, reliable wireless network can mean fewer complaints from guests and less time your facilities management staff will have to spend responding.
  • One surefire way to streamline operations, lighten the load on staff – and the environment – is to reduce the amount of waste generated by your property.
  • Switching from offering paper copies of newspapers to digital access passes. Using refillable containers for toiletries and other products rather than offering small plastic bottles. Collecting and re-using materials leftover from conferences and events Donating food and beverage leftovers to local food pantries or shelters, or toiletries and linens to area shelters.
  • galca008 on 15 Apr 18
     
    This article gives us a few tips about how to streamline the facilities management systems, to make the processes easier to track as well as reducing cost and waste. The first tip is to implement a computerized maintenance management system for the property. This CMMS would allow you to track preventetive maintenance schedules, which would alleviate excess labor on the staff. CMMS also allows the staff and even guests to submit maintenance requests electronically. Another tip is to adopt Energy Star's Portfolio Manager, which helps to track the property's performance and use of gas emissions, energy, and water. Third tip is to connect thermostats in guests room to the PMS. This would be able to not waste unnecessarily when rooms are vacant. Lastly, streamlining the property's waste management operations by producing less waste. Switching from paper copies to digital, using refillable containers, re-using leftover materials, and donating food and beverage leftovers to shelters should be adopted. Hotels these days need to be going green, and all of the above are ways in which we could start. This is a great article with helpful tips for hoteliers who are beginning.
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Data Security in Hospitality: Risks and Best Practices - 0 views

hospitalityinsights.ehl.edu/-in-hospitality-best-practices technology hospitality hotel software business tech
shared by armanyleblanc767 on 14 Mar 20 - No Cached
  • Best practices for companies in the hospitality sector to protect data include:
  • Always encrypt payment card information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.
  • groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • ...23 more annotations...
  • five of the biggest data security concerns in the hospitality industry and highlights some best practices for protecting hospitality data.
  • Data Security Concerns in Hospitality
  • complex ownership structures
  • From the perspective of cybercriminals, hospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • challenge to maintain teams of well-trained staff.
  • t was reported in 2017 that out of 21 of the most high-profile hotel company data breaches that have occurred since 2010, 20 of them were a result of malware affecting POS systems.
  • can go unnoticed for months.
  • High Staff Turnover
  • In the U.K., for example, the job turnover rate in hospitality is as high as 90 percent.
  • Reliance on Paying By Card
  • t involves employees selling data to third parties without the knowledge of the organization that employs them.
  • Insider Threats
  • Compliance
  • Hotels, motels, resorts, and rented apartment complexes all gather and electronically store a range of sensitive personal guest data, such as names, phone numbers, addresses, and credit card details.
  • The high level of turnover and high degree of staff movement between different locations makes it a real challenge to maintain teams of well-trained staff
  • Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • ospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • ybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data
  • A case in point was the Wyndham Worldwide breaches of 2008 and 2010. Hackers gained access to the systems of an individual operating company through easily guessed passwords, and the attack easily proliferated through the entire corporate network, with the result that 619,000 customers had their information compromised.
  • While GDPR protects individual data within the EU and EEA, its ramifications have rippled through industries globally, and organizations are realizing the need to put greater compliance measures in place. PCI DSS is another important global regulation that protects credit card data, and fines for non-compliance begin at $500,000 per incident. The risk here is not just to data security but to the future survivability of hospitality companies, many of which would not be able to absorb the s
  • This type of data risk is more subtle and it involves employees selling data to third parties without the knowledge of the organization that employs them
  • Always encrypt payment ca
  • rd information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.
  • duyingli on 14 Mar 20
     
    This article highlights several important security issues in the hospitality industry, followed by the practice of protecting data from loss. The data structure of the hotel industry is complex, customers mainly use bank cards to pay, and the staff turnover rate is high. There are certain internal threats. In order to solve these problems and avoid data loss, it is not enough to strengthen network security. It is also important that employees are trained and familiar with and comply with relevant regulations.
  • ...3 more comments...
  • cdamo003 on 23 Feb 22
     
    Data security is a major issue in the hospitality industry. A lot of personal information is stored on the computers specifically credit card information of the guests staying at the hotel. It is the responsibility of the hotel to ensure that the data is protected. High turnover rate in the industry can make this an even bigger challenge. Ensuring that your staff is properly trained to ensure the highest level of security is maintained is highly important.
  • Danaisy Abascal-Yero on 17 Jun 22
     
    This article speaks about the data security concerns in hospitality. Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures in which there's a franchisor and a management company that acts as the operator. Businesses use different computer systems to store information. The nature of the hospitality industry is such that it is extremely reliant on cards as a form of payment. Cybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data. A vital part of protecting data is training staff to securely gather and store personal information. Well-trained staff also know how to recognize social engineering attempts and they understand an organization's compliance requirements. Data security risks in the hospitality industry extend far beyond the reputation hit that a hotel can take if guests' data is compromised. Industry and political regulators are becoming stricter in governing how organizations process and store personal data. Some of the best practices for companies in the hospitality industry to use are: always encrypt payment card info, operate training programs in cybersecurity regularly to keep everyone informed, adhere to regulations, know where the data is, and enforce limit access to sensitive info, and more.
  • slain006 on 03 Oct 22
     
    This article explains how data security is at an all time high in the hospitality industry. Focuses on the 5 security concerns and what are some practices that leadership can help employees detect when someone is trying to hack into sensitive information. Also, making sure employees are in compliance with company policy when leaving the company if they have access to sensitive data and making sure employees are not using to their advantage when leaving the company.
  • kspac001 on 04 Oct 22
     
    Hospitality offers an ideal target vector for conducting Cyber crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII). Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures with an individual owner or group of owners, and a management company that acts as the operator. Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • armanyleblanc767 on 23 Jan 23
     
    In this article, we learn about the top five data security risks as well as best practices to help prevent data breaches. According to the article, the hospitality industry is a prime target since it stores a vast amount of sensitive guest information like names, phone numbers, addresses, and credit card numbers. Some of the five risks included complex ownership structures, reliance on paying by card, and insider threats to name a few. In order to avoid these threats, the article suggest that companies become PCI compliant, use cybersecurity measures like firewalls, and know where exactly their data is stored.
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Cloud Computing Continues to Transform Hospitality - RTInsights - 1 views

www.rtinsights.com/inues-to-transform-hospitality
shared by cborregomarsh on 31 Aug 21 - No Cached
amdelgad liked it
  • Just like databases in the early 90s allowed hotels to manage large numbers of reservations and requests efficiently, cloud solutions offer the chance to remove common frustrations and frictions across the entire ecosystem.
  • Reduce cost: Cloud services allow hospitality industries to pay only for the services they need. Cloud computing also puts smart building management into reality, as well as facilitating projects and maintenance.
  • Improve experiences: Cloud services also provide flexibility in services by allowing staff to operate from anywhere, as an example. Guests also receive the same flexibility to manage their needs from anywhere.
  • ...46 more annotations...
  • Build responsive infrastructure:
  • Cloud Security
  • Cloud reliability The hospitality industry wants to know that they aren’t adopting another solution that will prove obsolete in just a few years.
  • Even if it’s no fault of the establishment, customers will remember frustration reconciling a bill or having to wait a long time for check-in. The cloud adds a layer of protection against minor hiccups in their experience.
  • Personalize guest offers: Captured data offers a wealth of information. Cloud computing helps hoteliers and other hospitality organizations provide customized experiences and responsive, convenient services.
  • Cloud computing can offer a seamless experience to customers while reducing obstacles to service from the staff side.
  • The Airline was able to improve customer service by providing an instant response to various customer requests and reducing wait times.
  • Pre-arrival: Cloud services capture data from the moment guests first interact with the company or service. The hotel, for example, can make a note of what services or rooms the customer looked at and offer suggestions for upgrades.
  • Arrival: When guests arrive, their information is saved and ready for each member of staff. This offers personalization right from the beginning.
  • The stay: Knowledge of previous stays provides insight into customer preferences. A hotel may address mistakes right from the beginning or identify missed opportunities. Personalization continues with upsell offers that happen as the customer continues to interact with the business.
  • Departure: Not only does the cloud enable a frictionless checkout experience with no surprises, but it can also follow up afterward to continue to nurture relationships and reward loyalty.
  • Preparation: Following guest stays, businesses can enable targeted follow-up. Cloud computing can also handle things like predictive maintenance to reduce downtime, especially during peak seasons.
  • The Hilton made use of cloud computing to monitor all locks within its properties.
  • It’s only one instance of the Hilton’s shift to cloud computing. It has digitized rooms and created a type of mission control for everything from entertainment to ordering room service.
  • Cloud services can offer the full security expertise with automatic updates that the hospitality industry needs to keep information secure.
  • The cloud provides a real end-to-end solution for hospitality that brings back the excitement of travel. In an industry facing stiff competition, this type of solution could be a differentiator for success.
  • Companies can choose a provider familiar with the nuances required for hospitality excellence and reap the benefits of an end-to-end experience.
  • Cloud services allow hospitality industries to pay only for the services they need.
  • Cloud services also provide flexibility in services by allowing staff to operate from anywhere
  • Moving to cloud operations also allows the hospitality industry to scale.
  • In that case, cloud services allow a smooth transition with a central line of communication.
  • Cloud computing helps hoteliers and other hospitality organizations provide customized experiences and responsive, convenient services.
  • cloud solutions offer the chance to remove common frustrations and frictions across the entire ecosystem.
  • rigidity causes issues in connectivity and service. When the internet goes out, or a system goes down, operations cease.
  • Staff can work from anywhere, change devices if necessary, and mitigate the risk of lost or unsecured information.
  • The Hilton’s Room Lock Problem
  • The American Airlines Integration Challenge
  • The space continues to evolve, offering new ways to ingest, process, and protect customer data. And it’s this free flow of data that will allow the hospitality industry to move into the new era of the industry.
  • Use of cloud computing in hospitality continues to evolve, offering ne
  • w ways to ingest, process, and protect customer data.
  • cloud solutions offer the chance to remove common frustrations and frictions across the entire ecosystem.
  • Cloud services also provide flexibility
  • Cloud services allow hospitality industries to pay only for the services they need.
  • operate from anywhere,
  • cloud services allow a smooth transition with a central line of communication.
  • provide customized experiences
  • Staff can work from anywhere
  • he cloud adds a layer of protection against minor hiccups in their experience.
  • security is built-in.
  • Cloud computing can offer a seamless experience to customers while reducing obstacles to service from the staff side.
  • personalization right from the beginning.
  • address mistakes right from the beginning or identify missed opportunities. Personalization continues with upsell
  • handle things like predictive maintenance to reduce downtime
  • this type of solution could be a differentiator for success.
  • It has digitized rooms and created a type of mission control for everything from entertainment to ordering room service.
  • reducing wait times.
  • dlevine4195 on 31 Aug 21
     
    Cloud computing has come a long way. The hospitality industry is quickly incorporating cloud computing services for guest satisfaction and productivity of employees. The article shares several real life examples where cloud computing were beneficial.
  • ...2 more comments...
  • acole066 on 02 Jul 22
     
    As we know, cloud computing is becoming the new norm and is the future for technology but is also transforming the hospitality and tourism industry. Cloud computing allows the hospitality industry to improve travel experiences, provide personalized offers, and also helps the industry reduce cost. With so many advantages, there are some cons of cloud computing that may pose as an issue such as the security and reliability that comes with using cloud computing. However, the pros outweigh the cons and if cloud services can overcome those barriers, the hospitality industry will reach new heights not seen in previous years. With the implementation of cloud computing in the hospitality industry, it will provide a travel experience like no other from start to finish, literally.
  • claudecole on 31 Aug 22
     
    This article discusses the impact that the integration of cloud computing has had on the operations and growth of the hospitality industry as a whole. Companies are optimizing their usage to help them carry out daily tasks while using data and sharing to provide the best guest experience possible. The article also goes into detail regarding the steps being taken by companies to prevent data theft and downtimes. One aspect of the post that I found to be extremely interesting was how it walked me through the integration of cloud computing in every step of guests' stay from pre-arrival to departure.
  • kyleemcroberts on 23 Jan 23
     
    Cloud computing is the future whether businesses want it to be or not. With the growth of technology, we need to embrace one tool that is become very developed, cloud computing. It gives more efficiency to businesses who need to know more about their clientele and also can provide information and data that humans could never do. It gives a more personalized experience to each guest while organizing data much faster than on a excel sheet that stuff have to manually update. It improves experience and reduced cost for business as well. It allows information to be reached anywhere and business can be taken home or traveled with. It brings a new level of security to businesses and customers and allows more flexibility in service in the hospitality industry.
  • cborregomarsh on 17 May 23
     
    Cloud computing transforms hospitality by a offering seamless experience to customers while reducing obstacles to service from the staff side. It also offers individualized, quick solutions in an industry that is highly competitive.
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Hotel Safety: Security for Hospitality and Hotel Management Companies | By Kacey Bradley - 1 views

www.hospitalitynet.org/...4094684.html mobile hospitality technology
shared by avanzado on 10 Feb 20 - No Cached
  • improved software allows hotel owners to match up specific transactions with the surveillance footage,
  • IT and security departments should work in conjunction
  • Offering employees profit-sharing, a stake in the hotel's future is an effective way to improve security.
  • ...8 more annotations...
  • Mobile keys, on the other hand, strengthen security and allow guests to bypass the front desk altogether.
  • Most commercial properties have some type of video surveillance system.
  • Profit-sharing gives employees room to grow in a chaotic industry. Most profits come in the form of an end-of-year bonus people can use to their hearts' desire. Beyond increased loyalty, employees with profit-sharing options are more likely to take ownership of their role in the business and improve productivity.
  • Your Wi-Fi should be a secure network users must log in to before using. Make the username and password easy to find. Also, alert guests about possible security risks, such as connecting to public Wi-Fi networks nearby that don't require a password.
  • A straightforward update is an in-room safe. It's easy to come up with relevant items to stash inside, especially when traveling. Guests can stow essential documents, passports, collectible coins, souvenir gifts and more.
  • A safe and secure environment all starts with knowledgeable staff. Set up regular meetings with all employees to talk about guest safety. Go over OSHA requirements and how the team can stay safe in the event of fire and evacuation. You should also provide training on compliance regulations and bloodborne pathogens.
  • In today's technologically advanced world, guest and staff security are more critical than ever. Luckily, you can take plenty of steps to make improvements. From smart surveillance technology to secure Wi-Fi networks, read the advice below to improve your hotel's setup.
  • In today's technologically advanced world, guest and staff security are more critical than ever. Luckily, you can take plenty of steps to make improvements. From smart surveillance technology to secure Wi-Fi networks, read the advice below to improve your hotel's setup.
  • anonymous on 10 Feb 20
     
    This article basically gives tips about how to create a safe hotel. There are many ways you can ensure that your staff and hotel guests are protected.
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  • Luis Valdivia on 12 Feb 20
     
    Among other ways that hotels in the modern are using to ensure safety and security, the article looks at cybersecurity. The author proposes that hotels' security and IT departments should work together to create a safe online environment that "prevents unwanted third parties, like hackers, from intercepting private guest data." This reiterates the significance of updating computer equipment to mitigate potential threats.
  • Angelica Saez on 14 Jul 20
     
    This is a great article that explains the different ways hotels are trying to make staying at a hotel safer. They start by explaining how they have surveillance cameras placed around the hotel to help them see everything that is happening all at once. Cybersecurity protects the hotels computer systems from being hacked and having people steal all the hotels and customers information. Mobile room keys helps guests find their keys faster because they will now have it on their mobile devices. For hotels the guests safety are their top priority and they train their staff to believe in the same thing.
  • sanchezgema_ on 05 Oct 20
     
    This article is about steps a property can take in order to ensure the safety of their employees and guests. This includes: surveillance cameras, cybersecurity, mobile room keys, safes in rooms, among other things. - Be sure to invest in high-quality cameras that can pick up the little details, such as facial features and bill amounts. - Your Wi-Fi should be a secure network users must log in to before using. Make the username and password easy to find. - Mobile keys strengthen security and allow guests to bypass the front desk altogether. -Set up regular meetings with all employees to talk about guest safety. -In terms of profit-sharing, workers feel a sense of pride or ownership, they will keep their eyes and ears open for signs of waste, fraud or theft.
  • avanzado on 25 Feb 22
     
    This article talks about hotel's safety and the usage of surveillance cameras, cybersecruity, mobile room keys, guest safety, staff training, and profit sharing. Each section talks about the procedures that should be taken to keep guest and staff safe.
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NORTHWIND Maestro Expands Professional Services to Achieve Greater Profits and Producti... - 3 views

www.hospitalitynet.org/...4054809.html PMS Maestro ResWave eMarketing 360CRM
shared by Melissa Krajewski on 17 Feb 12 - No Cached
  • NORTHWIND has expanded its Professional Services offering with the addition of Management Strategy Services to ensure hotel owners and managers are using the powerful capabilities of the Maestro hotel management system to maximize their operational efficiencies and productivity levels as well as reduce costs and drive revenue.
  • Melissa Krajewski on 17 Feb 12
     
    I used Maestro in my first position in the hospitality industry as a front desk agent in a Boutique Hotel. We also used Micros for the POS system for the in-house restaurant but they were two separate entities at the time. I am happy to see the advancements that have been made to this now highly efficient system. After reading this article and doing some research on Maestro's website I feel Maestro outshines its competitors by providing excellent 'Diamond Plus' service to its clients. Compared to the Webrezpro system that I just analyzed for our Discussion assignment, Maestro provides several free tools and resources twenty-four hours a day, seven days a week. An impressively North American based Help Desk is available 24/7 to ensure smooth operations of the system and optimal staff training. In addition Maestro provides install, staff training, transition assistance, refresher training, online tutorials, webinars, productivity audits, upgrades, enhancements and much more. Maestro management strategies collaborates with Hotel Executives and staff to increase performance, deliver high quality guest services and increase profits. Their professional team also addresses issues such as under-utilization of the system and ways to get the most value for your investment. Since Maestro supports platform and database independence updates occur instantaneously. To help Hotels save time, increase efficiency and have higher levels of staff productivity Maestro is the chosen tool for the job. Maestro clearly puts their clients' needs first and is therefore trusted by several Hotels worldwide.
  • Marcia Brown-Kelly on 02 Mar 12
     
    Maestro appears to be a good product based on the article. I would say though that both this and webrezpro do have some similarities of operating on cloud computing. The key is that depending on cost and application a company may choose what works best for them.
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Personal panic alarms part of contract for hotel staff in NYC - 0 views

www.securityinfowatch.com/...logy-would-protect-hotel-staff alarms personal hotel
shared by Emily Bova on 18 Feb 12 - No Cached
Bing Liu liked it
  • Kevin Character on 18 Feb 12
     
    Changes are coming for New York City hotel workers. A proposal between the Hotel Association of New York and the New York Hotel Trades Council would equip hotel staffers with personal panic alarms. Employees like house keepers are calling for the extra safety measures for fear of being assaulted in a guest room. Concern is also circulating outside New York in places like Sacramento, California. The personal security devices were tested on students at California State University at San Marcos last year. I believe hotels will begin to implement more measures like this in large cities like New York. Similar to airports and large department stores, safety is a major concern. I believe the personal panic button is a great idea for any hospitality space that accommodates a large number of people.
  • ...3 more comments...
  • Craig S. Wright on 19 Feb 12
     
    I imagine this would help increase employee satisfaction etc. There is a real need for this and I could see major benefits from such technologies.
  • Ganna Gorbachuk on 19 Feb 12
     
    I think this is really important to increase not only customers comfort but the people who work inside the system and provide this comfort. Feeling that you are important and everything is under conrol can make the life of hotel's staff.
  • Jordan Failing on 20 Feb 12
     
    This article is about a personal panic button that hotel workers in New York City could soon be wearing or have on them during work, which in case of an emergency can call for help with just a push of the button. This new technology is coming about after many housekeepers were asking for better security, since many are worried about assaults from cleaning rooms by themselves, which the article says "is one of the dirty secrets of workplace violence in the hospitality industry." . Other Hotel workers from cities around the United States are also interested in this new device. The device is also being tested at a University for its students.
  • Bing Liu on 20 Feb 12
     
    I think this new proposal may draw people's attention to employees' safety issues within the hospitality industry. It is also important for hotels and restaurants to make sure that their employees work in an environment that is danger free and threats free. The panic button can provide the instant location of the staff and once if something goes wrong, the time for rescue will be shorten. It is really a beneficial proposal for the entire hospitality industry.
  • Emily Bova on 30 Mar 12
     
    Pending approval, personal panic alarms would be carried by staff members in all New York City hotels. These panic buttons would be carried by the staff member during their shift so that they are easily and quickly accessible should something happen. Fox News in Sacramento, CA reported that house keepers voiced their desire for more saftey measures to be put in place. Assaults on house keepers may be more common than people think. House keepers tend more often to be women and they tend to work alone or with only one other person. Hotels host many events in which guests may be drinking which in turn creates the potential for violent or inappropriate actions. Not only is the safety of guests important to the hospitality industry but safety of employees is paramount as well. Having personal panic buttons would give house keepers and workers alike more peace of mind should they encounter any uncomfortable or unsafe situation.
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Mobile Revolution: Enhancing Hotel Operations & Service | News | Hospitality Magazine (HT) - 0 views

hospitalitytech.com/ncing-hotel-operations-service
shared by kayshap96 on 18 Oct 18 - No Cached
  • Mobile Revolution: Enhancing Hotel Operations & Service
  • People use their mobile devices for nearly everything, from talking with friends, family or colleagues to paying bills and even booking travel plans. In the hospitality and hotels industry especially, mobile is becoming a major touchpoint for customers. A recent study found that 60 percent of consumers are more likely to choose a hotel that allows guests to check-in and access other amenities with their smartphone.
  • The internal impact With staff that is always on-the-go, it is crucial to have a proficient and secure mobile communication solution. With messaging apps, managers are able to communicate in a timely and secure way, so they don’t jeopardize confidential guest information.
  • ...7 more annotations...
  • This is also especially beneficial during an unexpected crisis that staff needs to be made aware of. Using a mobile messaging solution, managers can send alerts via SMS to all staff to keep everyone up-to-date without the hassle of gathering everyone in one place. Overall, mobile messaging is a cost-effective communication channel that managers can easily install, implement and manage.
  • An internal mobile messaging solution allows managers to relay information to staff, such as housekeeping or concierge, to let them know about late checkouts or special requests, in real-time. This is not only more effective than email, but also encourages two-way communication between staff and managers on a more regular basis.
  • mobile messaging can also boost productivity and broadcast important alerts among staff.
  • The external impact Mobile has made it possible to enhance customer experience. Hotels can be more engaging and personalized with guests by using features such as mobile bookings, self check-ins and push notifications to regularly communicate.
  • Another study has found that one in two respondents would make or confirm travel plans via mobile message, while one in four would purchase a flight or book a hotel via mobile message.
  • Hotels can use mobile to completely eliminate the use of phones in hotel rooms. For example, a guest can send a mobile message asking when the pool closes and receive an immediate, automated response. It’s also an effective way for hotel staff to engage with their guests, which also keeps the brand name top of mind during the stay.
  • With the adoption of mobile, hotels are not only effectively increasing communication amongst staff members and guests, but they’re also providing an enhanced experience to set themselves above their competitors
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InnQuest Software - How Future-Proof is Your Hotel Property Management System? - InnQue... - 0 views

www.innquest.com/...tel-property-management-system #pms #hoteltechnology #hotelmanagement #futureofpms
shared by sbarr011 on 18 Jun 18 - No Cached
  • To be as future-proof as possible, your PMS most also offer revenue management capabilities, staff scheduling, guest loyalty features and a channel manager that provides you with access to a world of potential booking sources.
  • When the provider monitors your hotel PMS 24/7 and it is cloud-based, you’ll lessen your hotel’s IT security burden because you’ll only need a Web browser and Internet connection to access the PMS. This also allows you to benefit from the latest server security updates to deter attackers.
  • Link a PMS to the right external systems, and you’ll reduce duplicate workload, all but eradicate human error and be able to provide new guest services in high demand.
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  • Your hotel property management system software is the heart of the hotel’s technical operations, but it will benefit significantly from integrations with third-party systems
  • If your current provider seems uncomfortable divulging information about either its PCI compliance or preparations for the GDPR, then it might be time to look for a replacement.
  • A hotel PMS that is not GDPR-compliant can cause a hotelier to face potential legal and liability issues. Hotels must obtain, store and process personal data to provide the best possible guest services.
  • To process guest credit cards securely and in a manner that makes your hotel compliant, you’ll need a hotel property management system which has embraced the PCI standard.
  • A cloud-based hotel PMS enables the housekeeping & maintenance staff, for example, to receive room cleanings and maintenance requests in real-time with powerful desktop and mobile tools.
  • If you can’t access your PMS with a mobile device, such as a tablet, or a laptop computer with a WiFi Internet connection, then it’s missing, perhaps, the most important piece of future-proofing required.
  • The Hotel Property Management System (PMS) is essential for guest satisfaction and business success.
  • sbarr011 on 18 Jun 18
     
    This article discusses the importance of a hotel being up to date with their PMS system and all the features a PMS system could have. The article states that cloud-based PMSs accessible to hotel staff via Internet through a phone, table or laptop is essential for the future of PMS and will enable the staff to stay up to date in real time. Additionally, a PMS system that is PCI compliant is necessary to protect guest personal information and will allow the hotel to provide better guest services and satisfaction. Another feature listed was to ensure the PMS is integrated with third-party systems such as two-way OTA interfaces and credit card processing platforms. This will help eliminate human error and lessen workload so employees can concentrate on delivering the best guest experience. Also mentioned was the fact that a cloud-based PMS offers security updates that will always be compliant to the latest standards of cyber security. With staff scheduling and revenue management capabilities, PMSs are a much more integral and important part of hotels success than ever before. It is imperative for a hotel to be up to date with their PMS so they don't fall behind their competition.
7More

How to Replace Manual Accounting Information Systems With Electronic Systems | Chron.com - 0 views

smallbusiness.chron.com/-electronic-systems-44735.html
shared by mtorres619 on 05 Mar 17 - No Cached
  • mtorres619 on 05 Mar 17
     
    Setting up an electronic system to match with your current manual system has three major advantages: * Potential reductions in calculation errors * Increased ease of reporting data in useful formats * Improved safety and permanency of stored data The advantage of matching the systems is that the staff is already familiar with working with the manual systems, thus making it easy for them to continue identifying their entries in the new system. To better transition to the new system pick a group of people from your staff that will help identify any problem areas that can be fixed in the new system. Buying a software that fits your specific needs will also help you save on costs so that programmers don't have to start from scratch and can just modify the software to your business precise needs. You need to test the software before you switch over to the electronic system, as it is easier to correct any errors before all the data has been transferred. It is also very important to train all the staff including the managers on the new system. Provide information on any new procedures and allow the staff to compare the reports from the manual to the electronic system. Backing up your data on regular basis to an icloud storage or a personal USB drive is also important so that no issues arise. Companies could suffer large financial losses if important data is lost or stolen.
20More

Cyber Security In The Hotel Industry | protel - 4 views

www.protel.net/...hotel-cyber-security
shared by teresaricks on 01 Mar 21 - No Cached
  • And phishing isn’t the only strategy these computer thugs use, either. Just about every hotel in the world could be vulnerable to malware, ransomware, spam, hacking and social engineering. 
  • The argument for educating staff on cybersecurity is a simple one: if staff don’t know how to recognize a security threat, how can they be expected to avoid it, report it, or remove it?
  • the 2019 State of IT Security Survey found that email security and staff training were listed as the top problems faced by IT security professionals.
  • ...16 more annotations...
  • Yet, more than 30% of staff surveyed by Wombat Security Technologies didn’t even know what phishing or malware was. This is probably why scams like the Business Email Compromise (BEC) result in whopping losses of over $3 billion (according to the FBI).
  • But as humans, hoteliers make mistakes, they’re trusting of fake identities, tempted by clickbait, and vulnerable to other sneaky tactics used by criminals to gain access to company information.
  • Staff need cybersecurity training to protect themselves and the hotel against cyberattacks.
  • By making employees aware of security threats, the impact they might have on your business, and what procedures to follow when a threat has been identified, you’re strengthening the most vulnerable links in the chain.
  • The World Economic Forum in their latest report, The Global Risks 2019, puts cyber-attacks and data theft into the higher-than-average likelihood bracket during 2019.
  • To achieve these record levels of data breaches and cyber-threats, cybercriminals are focusing their attention on the manipulation of human behavior.
  • So how do we counter these threats? Education, education, education. 
  • Security awareness training is not a point event or solution, it is a process. Security awareness comes out of a series of ideas, thoughts, and preparations that are used to develop a holistic security awareness training program.
  • Identify the Specific Cybersecurity Needs of the Hotel/Property   
  • Include Cybersecurity Awareness Training During Onboarding
  • Cover Relevant Topics
  • Make Staff Cybersecurity Training An Ongoing Process
  • We all make mistakes and occasionally slip up. It is really important that staff know that they can come to you and that they are free to report problems without there being a risk of them losing their jobs. This will come from your personal management style. 
  • Cybersecurity is everyone’s responsibility, whether you are C-level, management, accounting, housekeeping, maintenance, or reception, it does not matter. Everyone needs to be made aware of the hotel’s individual cybersecurity policies, attitude, and culture. 
  • Continuously send reminders via email, Slack, or any other messenger your hotel may be using with reminders to change passwords, to update anti-virus programs, and with information about the latest phishing techniques.
  • If you create a culture of cybersecurity awareness within your organization, then the chances of your organization becoming a victim are greatly reduced.
  • teresaricks on 01 Mar 21
     
    This article stresses the importance of providing cybersecurity training to staff in the hospitality industry.
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