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Contents contributed and discussions participated by mmilian

mmilian

Eventbrite CEO: Don't Discount the Revenue You Can Generate From Virtual Events - 0 views

  • Eventbrite, like most companies in the event industry, has felt the catastrophic wave of event cancellations for coronavirus crisis. In this year's first quarter, the company posted a $146M loss.
  • Small, in-person events are the events happening today
  • only a small proportion of virtual events are paid, but they are happening more frequently.
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    This a article about the events industry. The CEO of eventbrite.com was in this article, she gives insights on what she sees is happening with events. Right now, the biggest focus is smaller, more intimate events.
mmilian

What Have Hotels Done on Cybersecurity Since the Marriott Hack? - Skift - 0 views

  • Faced with the possibility of such intrusions, hotels are now turning to outside companies to protect their customers’ data
  • Hilton in 2017 had to pay $700,000 to New York and Vermont to resolve two data breaches that resulted in more than 363,000 credit card numbers being compromised.
  • California law that is intended to protect consumers from having their data sold without their consent or knowledge. The law was passed in 2018 after Cambridge Analytica got access to private information from Facebook. The California Consumer Privacy Act goes into effect Jan. 1.
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  • “Companies are still struggling somewhat in finding a budget for this effort,” she said. “It’s not something that many businesses want to spend money on. Compliance is pretty thankless.”
  • Hyatt Hotels earlier this year launched a “public bug bounty” program with cybersecurity company HackerOne that allows ethical hackers to test its websites and mobile apps for vulnerabilities.
  • Joe Saracino, CEO of Cino, said that the hotel industry is starting to be more proactive to prevent more breaches.
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    This article talks about Marriott's data breach. It talks about what other companies that have also been affected are doing. California has passed an act that protects guest information. The new law is a bit challenging for smaller businesses that dont typically have any IT onsite.
mmilian

Europe's Hotel Construction Pipeline Continues to Expand in the First Quarter of 2020 D... - 0 views

  • at the close of the first quarter of 2020, Europe’s hotel construction pipeline expanded to near-record highs with 1,840 projects and 294,047 rooms, a 10% increase in projects and a 15% increase in rooms, year-over-year (YOY).
  • Accor Hotels is the leading franchise company with the largest European pipeline by projects with 238 projects/32,763 rooms; followed closely by Marriott International, with 227 projects/37,764 rooms. Hilton Worldwide is next with an all-time high of 195 projects/30,289 rooms, then InterContinental Hotels Group (IHG) with 160 projects/25,632 rooms. These four global franchise companies account for 45% of all projects in Europe’s pipeline.
  • Similar to other pipelines around the world, Europe’s hotel construction pipeline is experiencing temporary delays of approximately two to four months
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    This is a very interesting read on Europe's thriving development pipeline. Even with the pandemic they are growing substantially year over year.
mmilian

How the pandemic solidified contactless payment | Mobile payments | Fast Casual - 0 views

  • While convenience is still important, the pandemic has put a spotlight on how safe mobile payment is, both from a data security and a public health perspective. 
  • While still popular, cash is falling out of favor as more and more people use credit and debit for even small purchases under $10. And in today's pandemic where cash can be a vehicle for virus transmission, people are even more reluctant to use it. 
  • people who use mobile wallets make purchases at a rate 23% higher than those who pay with physical cash or card, and spend 2.4% more per transaction.  The reason is similar to why people spend more on credit cards than when they use cash — because the money doesn't feel real. 
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  • As American businesses begin to reopen, informed consumers will be reluctant to touch shared devices like pinpads and payment terminals, and they won't be enthusiastic about handling cash. Contactless mobile payments will become a necessity for public health. 
  • 69% of restaurant goers find waiting for the check the most frustrating part of the dining experience; on average, it takes 12 minutes to pay from the time a guest requests the bill.  Pay at Table allows guests to pay for their meal when they're ready, on their own time schedule without that waiting period. They do it all from their mobile device. 
  • And when guests have money stored with a brand, visits among these guests increase because they've already made a commitment to keep coming back.
  • NFC payment is likely to increase in popularity, especially in this time when everyone is looking for ways to minimize physical contact throughout the shopping experience.
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    This article is about touch less payments after COVID. It focused on three options: Paying at the table, the value touch less POS brings, and Near Field Communications which is used with Google and Apple Pay.
mmilian

Southwest Airlines Expands Corporate Booking Through the GDS – Skift - 0 views

  • For the first time, the majority of the airline’s content and booking capabilities are available in global distribution systems (GDS) at an industry-standard level of participation, instead of at a basic booking level.
  • In August 2019, the airline announced that after nearly 50 years in operation, it would significantly expand the amount of content it offers in the GDS through agreements with Travelport and Amadeus
  • Nearly every other major U.S. airline is in all three of the main GDS providers: Amadeus, Travelport, and Sabre, at an industry-standard level of participation. Prior to this May’s launch, Southwest only offered limited participation in Sabre and Apollo
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  • This strategic move has been a long time coming for Southwest and its corporate travel buyers — and it’s more important than ever during such a turbulent time.
  • Additionally, the airline is partnering with the Airline Reporting Corporation (ARC) to ensure the expanded offerings act in accordance with industry standards and to efficiently manage the reporting and settlement of tickets booked through the Travelport and Amadeus channels.
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    This article is about Southwest expanding their GDS game. They are going to enhance their relationship with travel agencies and corporate customers.
mmilian

1 Hotels makes its Asia debut with a huge eco-luxury resort at Haitang Bay - 2 views

  • If your preferred holiday destination is somewhere in Europe or Southeast Asia, you could be forgiven for not having heard of 1 Hotels. Launched in 2015 with two properties in Miami and New York, it has since become a fixture among eco-conscious travellers across
  • In the mould of brands like The Sukhothai or Six Senses, the newly opened 1 Hotels Haitang Bay proposes a vision of luxury accommodation that is big on environmental and cultural sustainability. The property “draws inspiration from the rugged beauty of [Hainan Island]”, going beyond the now rather typical shtick of filtered water and fewer linen changes to give guests a tangible eco-conscious experience.
  • just some of the culinary destinations guests are invited to sample; all making use of the an off-site organic farm that supplies the hotel with Hainan’s best seasonal produce.
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    An article about an Eco Friendly luxury hotel. Its nice to see a company that focuses on green initiatives in their entire property, not just in the lobby, or in the public areas. The property in Miami Beach is amazing.
mmilian

Life House launches management company for independents | Hotel Management - 1 views

  • To support owners in particular need of support following COVID-19 impact, Life Hospitality is offering no transition fees and no management fees until 2021.
  • The company plans to continue hiring staff at the corporate level as its managed pipeline of both independent and Life House-branded hotels continues to grow across the U.S., and soon beyond, Dunn said.
  • create a completely new operational model that allows for a robust, lean operation to hotel owners
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  • Life Hospitality is able to take over existing hotels in as little as one week and train staff on its intuitive software in a single day, materially decreasing transition costs and preopening costs for owners
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    Interesting read about up and coming Lifehouse Hotels and how they are waiving management fees for this year and looking to expand their hotel management software to hotels that are not part of their brand. Lifehouse currently has five hotels in Miami.
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