With more than 60,000 employees, Cisco Systems has embraced the bring-your-own-device (BYOD) phenomenon, defined as the burgeoning penetration of personal smartphones, tablets and laptops into the workplace. Steve Martino, the company's vice president of information technology, says almost 60 percent of Cisco employees have at least one mobile device connected to IT services, not including laptops, and more than 15 percent have more than one handheld that they use for job responsibilities.

The definition of luxury travel keeps growing and changing; what's innovative one year becomes de rigueur the next. Travel Agent touched base with several luxury specialists (many of whom have appeared in our sister publication Luxury Travel Advisor ) to see what trends they've noticed and what agents need to know to sell a top-tier trip.

This article reminds hotel managers to go back to the basics. Many call centers/receptionists are the face of a hotel! They control the image and vibe that a client has prior to visiting the hotel location. This article suggests employee training, recording and analyzing calls, and employee satisfaction

The Hotel Electronic Distribution Network Association (HEDNA) have announced their board members for 2011 today. For those who are not familiar with this organisation, HEDNA are a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hotel distribution industry.

Web users voluntarily compromise their privacy by typing more personal information into online forms than is strictly needed, a study has found. Researchers at the University of Cambridge and University College London invited a group of 1,500 US participants to enter information into an online form.

A great POS system can lead to improved faster service, better communication, and easier methods of payment which could lead to happy clients and drive sales and retention. Payments can now be taken from the room, through an app on a mobile phone, ect. More options give people a feeling of freeness and choice and will ultimately drive sales and positive reviews.

Many go online to do research and look for data. Many people know that the data on the web might not always be accurate. As convenient as online data is, consumers have spoken and they do not trust online information. After all, anyone can post anything online.

Email Etiquette is extremely important lesson in etiquette as it is written proof of any correspondence between coworkers, clients, and potential clients. This must be watched very much as it is almost too easy to use and many can take offense to written words. This includes silly things like using too many cap words, sharing personal information online, and properly addressing clients and using spell check. All a reflection of the organization that you are representing!

Commentary - Corporate meetings and events are on the rebound after the recession, but many organizations are also rethinking how technology can help them plan a more budget-friendly and productive business meeting.

5 Apps That Can Help Event Planners Posted by: Mariana Ashley Wednesday, June 22nd, 2011 As people say over and over again, technology has changed the way we live our lives. While this phrase may be worn and tired, it is nonetheless true.