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pattyjoe10

POS Integration Becoming a "Must-Have" | News | Hospitality Magazine (HT) - 0 views

  • Integration between systems opens up capabilities on both the operations side, including kitchen efficiency and better intelligence, and the customer-facing side, such as mobile and online ordering, an
  • get different systems to talk to one another
  • new POS players continue to emerge that are willing to publish their APIs. “APIs where programs can talk to one another are very common in tech ecosystems like Twitter, Facebook, Google and Apple, so the whole business model is changing,
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  • may in turn force large POS companies to begin thinking about third party-integrations more seriously.
  • Cloud technology is making the prospect of integration easier for operators as more owners are looking to above-property hosting systems.
  • “We needed to upgrade our POS and wanted to leverage the cloud to have one point of contact
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    With the pass of time technology keeps improving, allowing entrepreneurs to find loop-holes or ways of creating/using new systems to improve service and productivity. For years restaurants have been doing business the same way. It's time to improve this, by allowing certain "gadgets" and systems to facilitate both, your job (as owner) and employees. The previous article mentions POS integration as a "must-have" in restaurants. Although it helps the operating side and the customer-facing side, it takes time and money to allow the integration between systems. The new issue is that before an integration was merely impossible, since the API's didn't communicate well or at all with other systems, thus restaurant owners had to stay with the same vendor because the system only worked with them. It was less the hazzle than trying to find/have different vendors for each aspect. Nowadays, API's are commonly known to synchronize well with others, such as Twitter, Facebook, Google, among others. Having said that, large POS companies believe this change, of public API's, will make them change their business to allow what newer companies are already doing. Lastly, cloud technology has allowed for this integration to be successful, since it's "making the prospect of integration easier for operators as more owners are looking to above-property hosting systems", because of its "one-point contact" with other systems (all in one, with less than half the time and work than before).
nadiatc

Restaurant Saves Thousands in Overtime and Cuts Wait Times in Half with Mobile POS Upgr... - 0 views

  • wanted to upgrade the point-of-sale system (POS) as part of a larger renovation project.
  • In September 2013, Smokey John’s installed NCR Silver Pro Restaurant Edition, an affordable, iPad-based POS system that makes it simple to manage table assignments and server flow; access sales and other key metrics from a mobile dashboard; and route orders directly to the kitchen, bar or any other station.
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    Smokey John's Bar-B-Que is a family-owned and operated restaurant. Current owners Brent and Juan recently installed a POS system to aid in the processing of day-to-day operations and data-gathering, including but not limited to table assignments, sales, orders, and server flow and timekeeping. The result has been savings in overtime by being able to track it more accurately; ability to track revenue streams between catering and in-dining; calculation of taxes; implementation and tracking of a loyalty program; and wireless credit card processing that has improved the overall customer experience.
tkasischke

iPad, Tablet Point-of-Sale Systems Gain Popularity - 1 views

  • An iPad looks modern and sleek, the device’s mobility gives a merchant greater flexibility in serving customers, and the cash-register software available for a tablet costs considerably less.
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    In this article, mobile POS systems are discussed. Popularity of these devices such as iPad and other tablets are constantly growing. Point of sale computers can cost upwards of $20,000 which is a pretty penny for a restaurant. If restaurants were to switch to tablets and mobile POS systems, the cost wouldn't be the only benefit. With the iPads and tablets, owners and managers can track how many guests enter the restaurant on a daily basis. Inventory is kept up-to-date and is easily accessible for corporations. An interesting point made in the article is "In the same way that some customers continue to write checks in an age of online banking, some merchants will continue to use the older point-of-sale systems out of habit." The times are changing and technology is improving every day. The mobile POS systems allow for small businesses especially to use the money saved for something that can benefit the restaurant- perhaps new equipment for the kitchen. This article describes a program that PayPal recently began to offer. PayPal agreed " to waive transaction fees for the remainder of the year if a business replaces its cash register with an iPad operating PayPal's free mobile-payment technology." The top three tablet POS systems are Groupon, Square and NCR. Each of these have their pros and cons, but over all, they are significantly less expensive than the only bulky POS system.
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    Being a technology kid it is interesting to see how things use to be even just a few short years ago. The different 10 years can make in the POS systems restaurants use is a huge. As times continue to change, most restaurants will be going from POS terminals to POS tablets. Changing to tablets is much more cost effective especially for smaller businesses that need to save wherever possible. Just like when POS terminals came out, there are now a number of tablet POS systems to choose from. Big companies like Groupon and Square have POS systems created for different hospitality segments. Although there are some wonderful creations with the tablets, this form of technology is not made for every business. It gave an example of a company who opened with tablets but within a year forked over much more for the traditional POS system.
rachelrosen

Network Solutions | Role of Computer Networking in Hospitality Industry - 1 views

  • Network inside your organization is as important as outside. Things not end there; when some guests reach your hotel you will need a network to keep track of reservation, inventory, services, and maintenance. Free Wi-Fi accessibility, guests’ connection with front desk and monitoring for safety; these things have now become the signature of modern hospitality. LAN connection for easy and safe data transfer and all other things are needed in networking for smooth running of your hotel.
  • nization is as important as outside. Things not end there; when some guests reach your hotel you will need a network to keep track of reservation, inventory, services, and maintenance. Free Wi-Fi accessibility, guests’ connection with front desk and monitoring for safety; these things have now become the signature of modern hospitality. LAN connection for easy and safe data transfer and all other things are needed in networking for smooth running of your hotel. In hotels, computer networking play a vital role, communication between workers and staff creates a stable environment. Communication between front desk and manger office is important as in case of any unusual event. And the link of rooms with the service providers’ staff creates a healthy effect on guest’s mind when services are provided to them in no measure of time. Fire alarm or emergency alarm in case of any accident ensures the guest’s safety and also increase the rating of your hotel. The interlinked electronic systems in rooms which control all the electronic devices in room are too much helpful. The Wi-Fi accessibility now becomes an essential thing in hotels. So networking makes it possible to provide that service efficiently. Some five star hotels provide alarm bells on the table in the dining restaurants. These bell ring in the kitchen and makes it possible for the staff to attend each incoming guests at that time and avoid complaints. Here we present a complete solution to all your network problems; Network Solutions Why Network Solutions? Network Solutions is an organization with an extensive geographic stretch providing IT guides. They have worked with almost every kind of business organization and have an extensive vision of their work. They have genius IT specialists who not only show their professional aptitude during their work but also show personal interest in your business that content you mentally. They have an experience of almost all fields as they have worked with almost every genre of business you can think off from health care to education or flaunting fashion to secret secure banking systems. They know perfectly how to prove themselves as the best option available. They work with you, understand you, give respect to your needs and know how to use resources efficiently and bring up with something that does wonders your business. Some of their core networking values are: Envisage They do a lot of research work and observation, and try to sum up things. First they give a close view to your business in order to know your need of networking. They predict the average traffic you are going to have on your network. So that they can provide you with the best and never disturbing network facilities. In Hospitality industry the network traffic depends on your choice, how much you want to give ease to your business or your guests, connecting every room with the front desk or you just want to establish a connection between you workers and manager. Identification  They observe your style and know your needs. And now is the time to identify your problems and your pains. In hotels the problems you face in network in unresponsive and slow communication which creates irritation both among your guests and workers. So to save you from pain Network Solutions is there. Monitoring They monitors the WAN accessibility and the performance of the established network. Measure Fair usage policy and to monitor the traffic of net is another important thing in networking. Network Solutions has made it possible for you. Analyze Analyze the general or common pattern traffic utilization patterns and try to make it more seamless. Automation The network change and configuration are under Automation. Troubleshoot Any kind of trouble in network afterwards, network solution is there to fix it.  To ensure the quality of their  service. (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); Leave a Reply Click here to cancel reply. Comment
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    Networks provide efficiency in the hospitality industry on a multitude of platforms. They are useful to the resort itself, who can connect and make reservations, check guests in, allow guests to charge food or additional items to their rooms, and provide service for any additional guest needs. For guests they can make reservations, learn about the hotel, and be connected and feel at home even away from home. More than that, networks can connect in the article posted and provide security, connecting the entire resort. For example, if there is an emergency the network can link to all rooms and set off the alarm to inform the guest.
fotan001

POS Integration Becoming a "Must-Have" | News | Hospitality Magazine (HT) - 1 views

    • fotan001
       
      I found this piece interesting because it is pointing to a foreseen change taking place with POS systems in the near future, one that will be bigger than anything that's happened previously. The integration of new capabilities to the Point of Sales will benefit both front of the house and back of the house (kitchen) and have a significant impact on Restaurant business. In the past, in order to change or integrate better resources to the existing POS system the APIs (application programming interfaces) had to be compatible or made by the same company as the POS system. This would not be the case as more and more POS vendors are pushing to a more shared platform so their API's are available to developers (for instance, developers of apps or apps platforms). While for now, it is still easier to stick to the usual POS provider and buy whatever application has been created by said POS provided, this does not appear to be the way future business is heading. I view it as having an iPad and not necessarily having to buy Mac cover, but a more generic one that fits it perfectly and is the right color and size you were searching for.  
ccpanther88

More hotels are going green, and it's not just to save water or money - Features | The ... - 0 views

  • The Intercontinental Los Angeles Century City Hotel is removing draping ivy plants from the balconies of all 361 rooms, replacing them with drought-tolerant succulents. The Courtyard by Marriott in Torrance tore out 81sq m of turf and flower beds, swapping them for native California grass to help cut water use by 15%.
  • With California in the worst drought in state history, some hotels have gone beyond
  • “It’s not a huge savings,” Steve Choe, general manager of the Intercontinental, said about dumping the ivy planters. “I think it’s about sending the right message.”
    • ccpanther88
       
      The ROI on the actual replacement of the plants may be minimal, but the value in the message (hopefully) has a trickle effect.
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  • Bathrooms are the biggest drain, accounting for about 30% of hotel water use, followed by landscaping and laundry, each with 16%, and kitchens with 1%, according to the US Environmental Protection Agency. Typical water-saving measures can reduce operating costs at hotels by as much 11%, the EPA estimates.
  • The percentage of companies with travel booking policies that either require or recommend that a hotel adopt “sustainability” measures has jumped to 19% in the US, up from 11% in 2011, according to a new study by the Global Business Travel Association
  • Nearly 60% of travellers say they plan to make eco-friendly choices when booking hotels, with half saying they would pay extra to stay at an environmentally friendly hotel, according to a 2012 survey by the travel website TripAdvisor.
  • The Bacara Resort & Spa in Santa Barbara drained its decorative fountains and planted succulents and agave plants in a large fountain near the entrance.
  • The Intercontinental Hotels Group plans next year to give all 4,700 of its hotels access to an online tool that lets managers track how much energy and water they are using. The group hopes to use the system to cut water use by 12% over the next three years in water-starved areas like California.
  • The Loews Santa Monica Beach Hotel plans to install a system to recycle about 70% of the water used for its laundry operation.
  • The project will cost about US$96,000 (RM326,400), after water and gas rebates, according to hotel officials. Hotel officials expect the investment will pay for itself in 17 months
  • The Montecito Water District in Santa Barbara declared a water emergency in February and adopted penalties to force residents and businesses to cut overall water use by 30%.
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    The "Going Green" trend has been a true blessing since it's marketability took birth several years ago. Many industries are taking advantage of this technological and ecological trend. There has never been a better time than now to turn our business ethics into the direction of a better world. Basic utility expenses at any hotel or business can sometimes make or break their existence. Technology today has given us the tools to give back to both our beautiful Earth and our bottom dollar. Luxury brands and all the like are implementing new green policies and technologies that will cut costs and even beautiful their environments. By the end of 2015 The Intercontinental Hotels Group plans on equipping over 4,000 of their hotels with a system that monitors and assists in energy use and conservation. They have a goal of reducing their overall water use by 12% in California in part due to the severe ongoing drought. The Loews in Santa Monica Beach is investing $96,000 in a laundry-water recycling system. It will recycle nearly 70% of water use and pay for itself in less than 2 years. Apart from it's ability to cut-costs and truly give back to the environment, "going green" is highly marketable. One of the Intercontinental's General Managers was quoted saying "It's not a huge savings. I think it's about sending the right message." I have personally seen many RFPs from large corporate companies that request green-initiatives from hotels. Improving sustainability is important to the customer and the establishment. Around 60% of travelers consider green initiatives when selecting a destination and activity. Of those 60%, over half said they would even pay more to stay at an establishment that respected and helped improve the environment. In a world where we are fortunate enough to live in excess should we choose to, it's a shame it took this long for a global movement to "go green". Sustainability alone has built such a giant indu
zport003

Point of Sale (POS) Systems for Restaurants - Ultimate Buyer's Guide - 0 views

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    This article describes a restaurant POS system, the advantages of POS, its components, how to select a POS system for restaurants, the best available systems and the functions of the system. the use of POS has revolutionized the hotel industry and made restaurants to improve the standard of their services. The use of technology helps the restaurants to reduce their labor expenses while offering efficient services. Since the introduction of the POS system, the system has evolved along technological innovations in computer and internet, which has made the POS easier to use, more reliable and faster. The benefits of POS as described in the article are an improvement in guest check, eliminating calculation and taxation errors, reduction in the cost of labor, increased guest check-ins, a compilation of management reports, the record of sales and eliminating confusion between servers and the kitchen staff. Other advantages of the POS system as described in the article are providing quick service for the guests, accuracy in food and beverage preparation, ensuring there are no pricing errors on checks, and increasing server productivity. The components of a restaurant POS system are office use computer, software, receipt printers, magnetic credit card readers, cash drawer and hand-held order terminal system. The article also describes the qualities to check when selecting a good POS system. The things to consider are customer database, online reservations, ease of use, mobile functionality, scalability, printing, and terminal flexibility. The article also describes the various POS systems available in the market.
takesharolle

The Power of Cloud for Food and Beverage Operators | Oracle.pdf - 1 views

shared by takesharolle on 25 Aug 18 - No Cached
  • Equipped with the proper enterprise management platform powered by cloud, hoteliers can tackle a full spectrum of tasks, including managing staffing needs, accelerating hotel check-in, improving kitchen operations and providing mobile devices that enhance guest service anywhere, anytime.
  • One of the most attractive elements of cloud solutions is its ability to adapt and grow for the future.
pelaez17

Tablets replacing paper menus in restaurants - a long-term trend or too problematic? - ... - 0 views

  • Customers will be able to browse the food menu and place their order which eventually gets posted in the kitchen display console. That’s the core functionality. But there are other extended features: Customize: Monteko of Stacked Restaurants says that 95% of diners customize their orders. Visualize: Pictures and detailed descriptions of the food item can be shown. How many times have you read a food item (say ‘Death By Chocolate’, a dessert dish) and wondered “how does this dish look?” Engage (and Earn): Restaurants can engage the customers by offering a lot of innovative features in the tablet, such as social media connections.
  • Breakage.
  • Extensive use of technology everywhere
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  • Credit card security.
  • Risk of replacing human with techno-machine.
  • Theft
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    This article reflects on this weeks topic of e-menus. It refers the different companies that have started this trend and the birth of this technology. It explains the pros of having this and what encouragements are embedded in order to grasp the user and influence them to play. AS mentioned in the summary, not all restaurants will adopt this as their are many risks involved with this type of technology.
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    The hospitality industry is a service driven industry. In order to enhance service menus are a current topic of concern. Through the benefits of technology traditional menus are being replaced by E-Menus, ipos, menu pad, deplooid, own point, imenu and many more. This article outlines E -Menus in the form of a tablet and its associated concerns for the long term. In traditional times menus were in the form of paper however, in today's day we are moving towards a technology based society. The core features of the tablet menu for a restaurant are noted as customization, visualization and engagement. A tablet menu allows for a restaurant to ditch the paper. This provides a change and the ability for your restaurant to stand out against the competition. It is however important to note, tablets should not replace the traditional server or waitress. As noted in our previous discussion topics I think technology should be used as an enhancement not a full replacement. As with anything there are both negatives and positives. The article notes theft, credit card security, breakage as several negatives to look out for. Tablet menus are a trend but not one that every restaurant will adapt. The restaurants who adopt new menu changes are able to take the risk. At the end of the day technology is great but also risky.
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    This article was very interesting as it analyzes whether combining technology in the restaurant industry will appeal to customers. The debate of using tablets to replace paper menus has been considered by different restaurant segments. Its advantages include the ability of updating a menu continuously and offering clients additional advantages such as the option of viewing images of the dish. One of the benefits it offered is that guests can use tablets for more features, such as playing a game and competing with another diner in the same restaurant. I personally feel that not all restaurant segments will appeal to this. With regards to etiquette, fine dining establishments prefer to offer a well- designed paper menu. A tablet is quite distracting and it is an expensive investment if each guest is to have one. I believe this is only useful in a fine dining establishment while reading the wine menu as it can be updated frequently. For other restaurant segments such as a casual restaurant, this can be appealing. While technology can always be beneficial, some establishments are better off with traditional approaches to dining.
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    As i have mentioned in all of my posts this week, e-menu is believe is the future of the restaurant industry. Throughout this article you read about the positives of electronic menus as well as how difficult it might be to get the electronic menus might struggle to hit the ground running. It is a very interesting and educational article.
Yueyu Peng

Self-order kiosks dominate NRA Show | Fast Casual - 0 views

  • This year, the number on display at Chicago's McCormick Place nearly tripled as kiosk manufacturers scrambled to meet the restaurant industry's demand to improve customer service with new technology.
  • Kiosk hardware and software manufacturers continue to fine tune their self-order kiosks, while POS system manufacturers introduce kiosk modules that integrate with mobile ordering, kitchen display systems and back-office management software.
  • highlights
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  • 365 Retail Markets
  • a provider of kiosk-based self-service solutions for unmanned stores, introduced its ReadyTouch for onsite foodservice operations.
  • Adusa Inc.
  • Qi integrates with POS systems, coexists with web and mobile apps, is FDA menu labeling law compliance and is certified for accessibility.
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    This article is introducing the new self-serve kiosks on National Restaurant Show. It mentioned some highlights from the shows. there are many different kind of kiosks used for the different restaurants.
anonymous

More hotels are going green, and not just to save water or money - Los Angeles Times - 2 views

  • The Intercontinental Hotels Group plans next year to give all 4,700 of its hotels access to an online tool that lets managers track how much energy and water they are using.The group hopes to use the system to cut water use by 12% over the next three years in water-starved areas like California.During a multimillion-dollar renovation three years ago, the Hotel Bel-Air in Los Angeles installed a filtering system to reuse bathroom water from a dozen hotel suites to irrigate its 12 acres of gardens.The Loews Santa Monica Beach Hotel plans to install a system to recycle about 70% of the water used for its laundry operation. The project, which is expected to be installed by mid-December, will cost about $96,000, after water and gas rebates, according to hotel officials.Hotel officials expect the investment will pay for itself in 17 months.
  • said about dumping the ivy planters. "I think it's about sending the right message."
  • Nearly 60% of travelers say they plan to make eco-friendly choices when booking hotels, with half saying they would pay extra to stay at an environmentally friendly hotel, according to a 2012 survey by the travel website TripAdvisor.
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  • An Earth-friendly image i
  • The best thing hotels can do is say 'look at what we are doing'" to help the environment, said Patricia Griffin, founder of the Green Hotels Assn., a Houston-based group that promotes green policies for hotels.
  • ow-flow shower heads and other in-room measures are common in hotels because local utilities and government agencies offer rebates for water-saving equipment.
  • Bathrooms are the biggest drain, accounting for about 30% of hotel water use, followed by landscaping and laundry, each with 16%, and kitchens with 14%, according to the Environmental Protection Agency. Typical water-saving measures can reduce operating costs at hotels by as much 11%,
  • The water saved from the drained fountains was "insignificant," but it sent a message about the hotel's environmental efforts, said Kathleen Corchran, the hotel's general manager.
  • The group hopes to use the system to cut water use by 12% over the next three years in water-starved areas like California.
  • The Loews Santa Monica Beach Hotel plans to install a system to recycle about 70% of the water used for its laundry operation. The project, which is expected to be installed by mid-December, will cost about $96,000, after water and gas rebates,
  • Hotel officials expect the investment will pay for itself in 17 months.
  • Since then, hotel officials say they have avoided additional fines by putting an end to washing down sidewalks and parking lots, installing low-flow shower heads and limiting landscape irrigation to evening hours, among other water-saving measures.
  • With California in the worst drought in state history, some hotels have gone beyond simply installing low-flow shower heads and urging guests to reuse towels. The goal is not just to save water or money. It's about creating an eco-friendly image to appeal to environmentally minded guests.
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    With the demand for sustainability initiatives by consumers, hotel are having to make major changes in order to oblige. Sustainability has become a major concern for many consumers and businesses have taken notice. As a result, major hotel chains across country have begun to put in order plans to make changes to their daily operations. As noted in the article by L.A. Times, changes have been made to features such as water usage, machinery operations and even landscaping design . These changes and updates are in the hopes to attract a wider consumer market which now includes Eco-friendly travelers.
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    This article discusses how many travelers look for environmentally friendly places to stay.  Also discusses what some things hotels will and are doing to become more environmentally friendly and sustainable.
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    The LA Times article, "More hotels are going green, and not just to save water or money" highlights how an "earth-friendly image" is important to many corporate travel managers. Research suggests that having an environmentally friendly hotel not only aids in decreasing operational cost and avoiding city or county fines but may also be a way to differentiate a firm's brand and compete more effectively in the market. With travelers specifically seeking out eco-friendly choices and demonstrating a willingness to pay extra to accommodate a hotels ability to provide these services; going green could be a strategic solution implemented in a manner that allows for increasing market share while reducing operational cost.
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    Good Afternoon, It good to see hotels are being proactive about being environmentally friendly. It also great they mentioned that corporate travelers are looking for Eco-friendly hotels. I know a lot of companies require corporate travelers to seek out hotels that meet certain green levels and along with there corporate rates. Hotels are demonstrating that they are willing to invest in green technology not only for money but because it the right thing to.
mjbengo04

10 "Green" Hotel Initiatives Every Event Planner Should Know About - 0 views

  • As environmental concerns and the popularity of eco-friendly practices like green meetings continue to increase, it’s important for meeting and event planners to continually expand their own knowledge of sustainability, particularly as it relates to the venues, vendors, and the work of other event services professionals.
  • Understanding these green hotel initiatives can offer event planners more to consider when selecting hotels for their client's programs whether as a venue for the event itself or as the choice for overnight accommodations for out-of-town guests.
  • Just a few years ago, RockResorts, along with its director of environmental affairs decided upon ten initiatives to adopt within Vail Resorts’ hotels and properties as their sustainable practices starting point. These ten initiatives have since become the norm for hotels looking to offer more sustainable services.
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  • From central operations such as boilers to lighting systems, kitchen equipment, and automated energy management systems, hotels globally are working to reduce energy use while sustaining
  • Efforts include the linen and towel reuse programs that are now an industry standard to installation of low-flow faucets, showerheads, and other fixtures.
  • Many hotels are making a statement by offering guests custom formulated amenities.
  • Many hotel companies are shifting to card options made from paper, wood, and bioplastic that are better for the environment but equally as durable.
  • Recognizing the importance of safer products for guests and employees as well as the natural environment, many hotels have shifted to cleaning products that are made with bio-based oils and other natural cleaners.
  • A shift to more sustainable and healthier cuisine offers travelers unique opportunities to experience a greater connection to the locations they are visiting in a more sustainable way
  • Hotels and resorts are integrating more and more selections in menus of all types that integrate organic produce, hormone free meats and dairy, and other natural products that offer guests healthier food selections.
  • A growing trend with all types of spas is the integration of treatments that feature local and indigenous ingredients as well as natural and organic products.
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    According to Rob Hard, sustainability awareness has grown quite substantially. Now it is a must for for all employees in the industry, not only leaders, to extend their knowledge in sustainability practices. This article focuses on event planners and how understanding a hotel green initiatives can help make their selection of a hotel to be in the clients interest. Nowadays, hotels are slowly transitioning into becoming a green hotel for this reason. Some few initiatives that were talked about were the following: energy conservation, water conservation, bottled water alternatives, and recycling and waste reduction.
bdolman

5 Ways to Bring Your POS System into the "Green" Era - 0 views

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    With regards to green technologies and increasing sustainability in the hospitality industry, hotels are incorporating point of sales systems through both a cost effective and "going green" standpoint. There are numerous solutions in terms of upgrading, migrating or improving the point of sale system to a greener, more efficient technology. According to the article, "Even if you don't want to entirely replace your system, there are still some energy efficient changes you can adopt. For instance, you can make sure your system goes into sleep mode when it's not in use or you could upgrade to more energy efficient fan-free terminals". Cloud based point of sale systems are easily upgradable and can lead to energy efficiency. Additionally, any improvements on the system will ease and reduce guest frustrations. Hotels can also incorporate additional procedures that reduce unnecessary costs. For example, instead of printing out paper receipts which require toner and paper, electronic receipts are the preference for both the business and the guest. Not only is this effective for hotels while checking out, but it is also a useful tool for kitchen and bars, not having to print the orders, but instead having a digital order screen. Migrating to paperless books is also a sustainable approach. I think that the hospitality industry can shift towards a sustainable mindset through different approaches and timelines. While some hotels may invest heavily at once to a new, more sustainable POS, others may migrate step by step. This depends on the budget, goals and direction of the hotel. Ultimately, I think this offers a great benefit for both the guest and the company
ehida004

The History of POS Use In Restaurants - 0 views

  • Mobile and cloud POS offer restaurant owners the ability to know: who their customers are how much they’re spending what their favorites are where they’re from and how long it’s been since their last visit
    • ehida004
       
      With the accessibility of mobile and cloud POS , we are able to meet the demands of our customers and provide a better service. The accessibility this system provides to both customer and owner allows for a seamless experience. This article talks about the history of POS system in the restaurant industry. Modern POS systems are changing the restaurant industry, levels of service are increasing and labor is decreasing. If a restaurant owner is away he or she could work from anywhere, as long as internet is available. This cloud based system also provides security to the customer. Having these portable POS systems in restaurant tables provide entertainment to customers and increase sales. Overall, providing a seamless experience to the consumer.
  • From the customer side, cloud and mobile POS gives guests the ease to not have to carry a wallet full of gift cards and instead have it all on their phone, or to have their debit card remembered on the system so they don’t have to pull it out or wait for the waiter to swipe the card.
    • ehida004
       
      The convenience of cloud and mobile POS is amazing and offers security by avoiding having to carry valuables, such as credit cards around the property that may get lost or stolen.
  • if a restaurant owner is away, he or she can actively react to something without having to physically be at the restaurant.
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  • A cloud-based POS systems’ subscription not only covers features and upgrades; it also covers security, and you better believe that POS systems nowadays are serious about security
  • There’s going to be more tableside, interactive things for customers to do while waiting for their food. Perhaps each table will have their own POS system to log in to and order, that send food to the kitchen right away.
  • Of course, there are certain liability issues to worry about there, especially when it comes to liquor, but I think the future of the restaurant point of sale system is that it will combine both customer-facing and restaurant-facing features, to create a fluid experience.
rnobl005

Uber Eats Doubles Down on POS Integration with orderTalk Acquisition - 0 views

  • Uber Eats Doubles Down on POS Integration with orderTalk Acquisition
    • rnobl005
       
      Skift published this article about a month ago. It's a really interesting to see how POS technology is impacting new industries. In this case the focus is on Uber Eats. The company acquired a Dallas-based company called orderTalk, which specialized in POS integrations. Liz Meyerdirk, head of business development for Uber Eats, said that this move aligned with their strategy for two reasons. Integrating this technology reduces errors for the restaurants people are ordering from and improves the workflow at the restaurants themselves. orderTalk's software already works with 10 POS providers and most payment processing vendors, making it a valuable resource for Uber Eats to tab into. Ideally, Uber Eats will see operational improvements and increased profits as a result of the move.
  • technical integrations better manage restaurant workflow. Instead of requiring a middleman, orders are quickly fed to the kitchen display monitor or ticketing system.
    • rnobl005
       
      Cutting down on the time it takes to start an order means a shorter delivery window. Uber Eats will build customer loyalty as a result of this action.
  • restaurants are asking for ways to reduce errors, and an employee manually entering orders from an Eats-connected iPad into the restaurant’s system leaves room for plenty of human error
    • rnobl005
       
      Until reading this I didn't even realize that this is how my order went from my phone to the restaurant. I assumed my order went directly into the system.
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  • Uber Eats announced it has acquired orderTalk, a Dallas-based restaurant technology company with technology and expertise related to point of sale (POS) integrations, according to the company.
  • orderTalk, founded in 1998 and launched as a software as a service company in 2004,  integrates with more than 10 of the leading POS providers and most major payment processing vendors
  • Top Uber Eats competitor Grubhub already integrates with several leading point of sale systems, and CEO Matt Maloney has cited the company’s technology as a main reason it was able to land an exclusive partnership with Yum Brands’ KFC and Taco Bell restaurants.
    • rnobl005
       
      Uber Eats has a similar relationship with specific McDonalds franchises across the US.
hchiebooth

Eco-Friendly Hotel Ideas You Need to Implement Now - 1 views

  • Eco-friendly travel options are projected to increase up to 36 percent in 2017 in order to meet green travelers’ demands. Business travel is also going greener
  • Reducing energy can enhance guest experience and add extra padding to your bank account.
  • As more consumers are choosing to engage in eco-conscious lifestyles at home, it’s unsurprising that their tastes in hotels and travel destinations are noticeably greener, too.
  • ...9 more annotations...
  • Using water in excess can also lead to groundwater contamination if sewage systems overflow. Conserving water also reduces energy use, thus saving your business money.
  • Making just some simple changes to how your hotel uses energy can make a big impact.
  • Energy-saving kitchen, laundry, and air conditioning equipment can also drastically reduce energy use in hotels. If your hotel or resort has a pool, consider purchasing a solar water heating system.
  • it’s crucial for your hotel or resort to adopt more eco-friendly practices so your business can stay competitive, attract more travelers, save money, and do its part to protect the planet.
  • Linen reuse programs for hotels and resorts are another great idea in terms of reducing water and energy waste.
  • Swapping out conventional cleaning supplies with green cleaning products can help your hotel or resort offer a safer, more natural environment to travelers.
  • hotels are now using bio-based cleaning products
  • Implementing just some of these sustainability efforts in your hotel or resort will help your business stay competitive, save money, and reduce your negative impact on the environment.
  • Many hotels and resorts are now composting their food waste to divert food from landfills.
  •  
    In the era of green travelers, the demand for eco-friendly hotels is on the rise. Since the interest is increasing, a lot of hotels have changed their routine practices and policies to become eco-friendly. Hotels have found ways to implement greener alternatives and have abandoned practices that create waste. Eco-friendly hotels have adopted practices that prove to be less harmful to the environment. For example, hotels can install energy saving thermostats, air conditioners and use solar water heating systems to conserve energy. Green travelers will appreciate these changes and it will also make a positive contribution to the hotel's bottom line. Eco-friendly hotels ultimately look at every facet of the guest experience to implement green changes. Some hotels offer programs where guests, that stay multiple nights, receive additional benefits for not having their linens washed. Some hotels have even replaced there chemical cleaning products for bio-based cleaning products. This is a great start toward a better tomorrow and within time more hotels will become more environmentally friendly.
  •  
    Great article, the majority of hotels are currently implementing the paper straw and remove all plastics. Our hotel as well have changed the lights throughout the hotel. Not sure if that helps with the electrical cost but a lot of change is being made to be Eco-friendly.
Olivier

Hospitality Technology - Three Ways the Hospitality Industry Can Reduce Waste | LIFE FO... - 3 views

  • 25 percent of all food passing through kitchens gets thrown out
  • Set real benchmarks to achieve goals.
  • leak detection systems are installed in only 21 percent of hotel properties
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  • The average person in the U.S. generates more than 4 pounds of waste per day
  • understand where their waste comes from
  • Capturing qualitative and quantitative waste data from waste bills, and the trash itself, enables hotels to build a business case for waste reduction, identify new opportunities for recycling and food waste programs, and target org-wide training programs to maximize diversion
  • recycling containers are still uncommon in guestrooms
  • identify trends and targets to focus on by geographic region, site function, or department
  • Waste can fluctuate due to the economy, opening or closing locations, and changes in packaging, so measuring tons of waste generated against a specific metric, such as items sold or people served, can be much more effective.
  • Know the local landscape.
  • adjust best practices around local regulations and recycling and composting programs
  • Data is the key to turning a sustainability dream into reality – to thinking strategically about both financial and environmental costs and embracing a holistic approach to waste reduction.
  •  
    Waste management is a real concern nowadays especially in the hospitality industry whcih is facing waste in many different department within their walls. The Dumpster dive for data, the setting of real benchmarks and the understanding of the local landscape are 3 major ways on how an Hotel can reduce their waste.
  •  
    Interesting article. Waste management is a concern. This problem needs a solution, by collecting data will show hotels where the changes need to be made. These are practices that need to be in place to be beneficial for our environment. By placing recycling containers in guests rooms may be beneficial, having them on housekeeping carts could be another avenue to explore. Different solutions will need to be made for all aspects of the hotel. In my opinion, I believe there will be practices in place that will help reduce hotel waste and improve our environment.
kmert005

Best POS Systems for 2020 - 1 views

  • complete back-office solution built into the software
  • works with all major credit card processors and POS equipment.
  • iPad POS system for midsize and large restaurants.
  • ...19 more annotations...
  • it comes with back-end features like reports, built-in CRM software, a timeclock with payroll exporting, offline mode and web orders.
  • iPad POS solution for bars, restaurants, retail shops and professional service providers.
  • prefer a Windows-based POS system
  • cloud-based POS system for independent retailers as well as those with multiple locations, such as chains, franchises and buying groups
  • accounting programs, property management systems, gaming and casino systems, and liquor dispensing systems
  • an inventory database, e-commerce solutions, a built-in timeclock and 24/7 customer support.
  • s, Cake has table and guest management features such as reservation and waitlist management as well as a mobile solution, OrderPad, that helps your staff take orders and payments quickly. Cake is cloud-based and provides 24/7 support.
  • inventory, purchase orders, loyalty programs, gift cards, reports and multi-store management.
  • It has a built-in timeclock and accounting system. Its restaurant-specific features include reservations, table and delivery management tools, and a kitchen display system.
  • Features include inventory management, sales analytics, digital receipts and loyalty programs.
  • employee management, inventory, and reporting tools. It also has an app marketplace and its own API, giving you plenty of options to fully customize the software. The company offers 24/7 phone support.
  • It supports omnichannel sales and has tools for inventory management, tiered pricing, purchase ordering, analytics, and email marketing and customer loyalty programs.
  • like stadiums and theme parks.
  • quick-service and fast casual eateries
  • he company partners with software vendors, system integrators and value-added resellers in many industries, including retail, healthcare, hospitality, kiosk, gaming and manufacturing.
  • Features include appointment scheduling, employee management, inventory tracking, integrated payment processing, and gift card and loyalty programs.
  • It also has multiple customer support resources, including free 24/7 phone and email support, live chat, and community forums.
  • ERP company that offers both retail and restaurant POS software that you can use as an on-premises system or as a web-based platform that you can access from a browser on any computer, tablet, or phone.
  • Clover has its own API, so your developers can create custom integrations if needed.
  •  
    This article presents suggestions on POS selection for companies sized from small to large. I found this article really interesting and reiterates that the selection of the POS is going to be based on company needs/culture. Their research was extensive and conducted market research repeatedly, before suggestions were made. It also touched on the different pricing options, in addition to any special features the POS may offer.
  •  
    This article talks about the best POS systems for 2020. What I found interesting is that the majority of these systems are cloud-based and offer integrated information services for a variety of industries, not just hospitality. A lot of the systems also are ipad based and work well with third-party POS hardware. They also have automated payment options integrated, for people who like to process payments electronically (i.e. Apple Pay). I think its important to know about these POS systems and what they can accomplish for hospitality companies.
  •  
    In this article, they talk about the best pos systems to use for 2020. They list each pos system name and then summarize the benefits and give a full review. The first system they talk about is lightspeed, which Ipad pos system has solutions for retail stores, restaurants, and online businesses. It's fully mobile, so you can check inventory from anywhere in the store, show customers product images and descriptions, and ring up orders and accept payments on the sales floor or, for restaurants, tableside. The next system is Vend that has real-time reports, inventory management features, and access to various integrations that can help you run your business, save time, and boost sales. This POS software is suitable for nearly every type of retailer. Whether you run a clothing store, a sporting goods store, or a specialty service-based business such as a car wash or computer shop, Vend has the features you need. Touch Bistro is a simple and affordable POS system that focuses on the unique needs of restaurant owners, with tables, reservations, and delivery management features. It's suitable for all types of food establishments - fine dining, casual eateries, cafes, pubs, food trucks, and more. Lastly, there is eposnow has both retail and hospitality versions of the software are available, each with a robust selection of features to help you run your business. It also has more than 80 integrations, so you can add extra capabilities and connect to the business programs you already use.
ggara004

Addressing the Online and In-House Restaurant Guest Experience in 2020 | Hospitality Te... - 0 views

  • Industry experts have been looking ahead at what needs to happen with the restaurant guest experience in 2020
  • Online ordering is one of the biggest and most coveted conveniences in the industry this year. The restaurants that make ordering as convenient as possible are the restaurants that are going to be the most successful in 2020
  • Restaurants that utilize an online ordering system are able to grow their delivery revenue 30% more than those that do not
  • ...10 more annotations...
  • What the
  • se statistics tell us is that customers don’t just want a way to order online and get food delivered. They want a convenient, intuitive system that can make the entire process easier
  • We are in the digital days, which means doing anything analog is going to be more challenging than it used to be. This includes getting customers into your physical restaurants
  • 25% of restaurant customers have used a self-ordering kiosk within the past three months—up 7% year-over-year
  • More than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered
  • 30% of customers prefer to order from a kiosk vs. a cashier if the lines were of equal length
  • Kiosks streamline the ordering process to reduce wait times. They increase accuracy by sending orders directly from the customer to the kitchen staff without requiring anyone to serve as the messenger. They improve the speed of service by cutting out additional steps between when an order is placed and when it goes into the queue. All of this helps to improve the customer experience, and boost your profits at the same time
  • Downtime means that y
  • ou can lose out on sales and irritate your customers both now AND in the future. This isn’t a risk that restauranteurs can take in a competitive market
  • In order to beat your competitors, you must offer an experience that provides more value, takes less time, and requires less effort. Fortunately, this is easy to do with the right technology at your disposal
  •  
    This articles refers to the restaurant industry and how technology has helped it enhance the customer experience moving forward. For example, it touches on topics such as mobile and online ordering, in-house experience, and internet connectivity. The most interesting point was the topic of self-service as part of the in-restaurant experience. It refers to data of how a customer would prefer to use a self-ordering kiosk if it were offered. More fast food restaurants like McDonalds and Taco Bell seem to be embracing the unattended POS, which per the article appears to be a growing trend.
lavendersheshe

Linga Brings Latest Cloud Restaurant and Retail Operating System to Hotels Around the G... - 0 views

  • Linga has announced that its flagship product, the Linga rOS (restaurant and retail operating system), will now share its premium set of enterprise features with hotel properties using Oracle's OPERA PMS or Micros' Fidelio PMS. Enterprise features like its award-winning point of sales, mobile ordering, loyalty programs, employee scheduling, text alerts, self-order kiosks, central kitchen management, payment processing, inventory management, among others, will function seamlessly on the two leading property management systems.
    • lavendersheshe
       
      OPERA and Micros Fidelio PMS are very popular and well known property management systems used by hotels. Linga has created a system that can complement food and beverage operations in a hotel to the experience of a customer much more valuable.
  • "The goal of integrating Linga rOS with two of the largest and most-used hotel and resort management platforms was to offer solutions that made managing a hotel/restaurant business easier, faster, and more efficient for guests and staff.
    • lavendersheshe
       
      Integration of these two systems can help staff be more helpful with guests. for example, making and managing reservations, ordering food, gathering more information on guest preferences etc.
  • Integrating with Linga provides hotels and resorts with a cloud-based restaurant operating system that includes workflow and business automation, real-time data, and connections to powerful hubs for CRM, human capital management, inventory, finance, and more
  •  
    Linga is a B2B software company that introduced a new product called LingaROS which is a restaurant or retail operating system. This system includes premium features that integrate the hotels property management system (OPERA) with the restaurants and retail stores within the property. This software aims at improving the guest experience and increase efficiency in operations.
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