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Home/ Hospitality Technology/ Contents contributed and discussions participated by nadiatc

Contents contributed and discussions participated by nadiatc

nadiatc

App, App and Away: Understanding Planners' Event App Needs , by Mike May - 1 views

  • Mobile app developers claim they have been creating event apps for 5 years, but 2013 is merely the second year of meaningful commercial deployment, with exploding growth expected over the next 3 years.
  • The Omni app expedites a number of activities, from menu and floor plan reviews to session changes and temperature adjustments. It is pre-loaded with BEOs, group resume, agenda, and interactive floor plans.
  • an event marketing coordinator has been loading, formatting and updating lots of content using a Content Management System (CMS) interface.
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  • As evidence of the demand for event apps, adoption rates or app downloads are hitting the 80% range, and usage measures like app visits or page views are trending higher too.
  • Just last month, Marriott Hotels announced its new app, Red Coat Direct. Like the Omni app, Marriott touts their app will grant any meeting wish (within reason) so planners never leave their meeting room.
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    More and more mobile apps for meeting attendees are being created to help enhance the meeting experience.  This article discusses the growing demand for more reliable meeting apps, as well as tips and recommendations on what to consider as one goes about developing an app.  Meeting apps are unique in that they must be property-specific because of the many core features that align with property information.  Core features include, but are not limited to: session schedule and description, speaker photo and bio, attendee profile and schedule, and documents (i.e., PowerPoint presentations).  Mobile meeting apps are not without much effort from event coordinators/organizers plugging the information useful to attendees.  Apps are meeting-specific as they are property-specific. 
nadiatc

When ERP Goes To The Cloud, You Know Things Are Getting Serious - 1 views

  • ERP — which encompasses financials, human resources, CRM, production and procurement — is the enterprise
  • 27% already were deploying their financials within a private cloud as of last year, and 12% were using public cloud services. Another 28% had their human resources and benefits functions in a private cloud, 22% were using public cloud. Eight percent and five percent were using private and public cloud, respectively, for supply chain and demand planning
  • we are seeing a lot more desire from the end user community to take on cloud ERP as an entirely complete solution, or as discreet bits of functionality
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  • “There is a requirement for integration of data in and data out. Integration and security and things such as a the data model and data cleanliness is also going to be part of the decision criteria.”
  • Systems of differentiation and systems of innovation are more amenable to change, are the more likely candidates for cloud ERP implementation.
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    Enterprise resource planning (ERP) systems were once referred to as manufacturing requirement planning (MRP) and were mostly comprised of supply ordering functions, but now consist of companyy-wide functions, such as finance/accounting, and even human resources compenents.  (Source: http://www.businessdictionary.com/definition/enterprise-resource-planning-ERP.html) This article discusses the leap ERP are taking to cloud-based software and the implications to consider.  This trend means that even small- to medium-sized business can have an ERP software to run their business, instead of (due to high cost associated with it) just large corporations.  Many are finding it beneficial, especially because it's customizable.  A business can choose which components they want or need the most instead of having to take on ones that wouldn't benefit them.  Although it's not as high a cost, it's still a cost, and the writer warns to consider business needs carefully before making the leap, giving extra considerations to the fact going fully Web-based is a security concern for any business. 
nadiatc

Starbucks to Install Wireless Charging Stations in Stores Across the U.S. | Inhabitat -... - 0 views

  • company has announced that it will roll out wireless charging stations in stores across the U.S.
  • will partner with Powermat, an offshoot of Duracell and subsidiary of Proctor & Gamble, to install the technology
  • will require purchase of a fairly inexpensive adapter ring
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    Starbucks has just announced plans to begin rolling out the installation of wireless charging stations in their stores, starting this year and beginning in California. The wireless charging stations will be called Powermats, and because not all mobile devices are equipped with wireless charging, patrons who want to utilize the station may be required to purchase an adapter ring. It is not stated how much these adapter rings will cost, but It is possible that this project is intended to create revenue from sales of these adapter rings.
nadiatc

Restaurant Saves Thousands in Overtime and Cuts Wait Times in Half with Mobile POS Upgr... - 0 views

  • wanted to upgrade the point-of-sale system (POS) as part of a larger renovation project.
  • In September 2013, Smokey John’s installed NCR Silver Pro Restaurant Edition, an affordable, iPad-based POS system that makes it simple to manage table assignments and server flow; access sales and other key metrics from a mobile dashboard; and route orders directly to the kitchen, bar or any other station.
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    Smokey John's Bar-B-Que is a family-owned and operated restaurant. Current owners Brent and Juan recently installed a POS system to aid in the processing of day-to-day operations and data-gathering, including but not limited to table assignments, sales, orders, and server flow and timekeeping. The result has been savings in overtime by being able to track it more accurately; ability to track revenue streams between catering and in-dining; calculation of taxes; implementation and tracking of a loyalty program; and wireless credit card processing that has improved the overall customer experience.
nadiatc

E-Commerce for the Hospitality Industry | News | The Moscow Times - 0 views

  • a list of the basic e-commerce strategies that will help to get the best from the Internet world.
  • ensure that your landing pages clearly reflect the offer promoted in the ad copy and includes clear calls to action and conversion factors.
  • We forget that the human brain can only consume limited information.
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  • Site download speed is one of the most important ranking factors in organic search.
  • Maps, photo galleries, videos and press releases are creative ways to distribute content on different channels.
  • 93 percent of social media users expect companies to have a social presence. 85 percent of social media users want companies to interact with them on social sites.
  • changing one word in a headline increased sales over 3 times
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    With the rapid growth and increased use of the Internet over the past 2 decades, industry professional Andrey Smirnov gives 7 tips to other industry leaders on maximizing their presence in e-commerce and in consumer minds: (1) make your website quick to download and easy to find; (2) organize content by prioritizing information; (3) when offering promotions, clearly reflect it with a call to action; (4) distribute 'fresh' content on different channels (i.e., photo galleries, press releases, etc.); (5) maximize on mobile marketing; (6) embrace social media; and (7) continually improve by testing new things.
nadiatc

May the Tablet Take Your Order? - Businessweek - 0 views

  • lets diners peruse menus, order, and pay without ever talking to a server.
  • Presto lets diners order by scrolling through pictures of entrées and pay swiping a card through Presto’s built-in reader. It even offers to split the check any way desired and e-mail the receipt.
  • “Real personalization is knowing how we want to be treated, and that might be complete self-service,” says Adam Sarner, an analyst at Gartner.
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  • Servers show customers how to look up pictures of potentially unfamiliar foods, whether crimson quinoa salad or tofu lentil loaf, says Ivy Chesser, events coordinator at the café. “A lot of people are starting to become familiar with using them and come in for them,” Chesser says.
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    The Presto device was developed not necessarily to render waiters obsolete by any means but rather to provide guests with a more productively enjoyable meal experience by trying to get their food to their table as quickly as possible.  The technology is designed to alleviate the check-in and check-out process for guests, so let's not forget that there's still the task of actually brining the food to the table, which the device is not equipped to do.  In areas where it is used, guests are finding it fairly user-friendly and restaurants are finding that menu items displayed on the Presto help to sell food.  Guests can also use the Presto to pay their tab, and split the check as they see fit.  Some of the issues restaurants may encounter with the technology are: guest temptation to steal the device, and/or technical difficulties, which are can be easily remedied with any number of staff who are tech-savvy enough resolve issues.
nadiatc

Luxury Hotel Transforms Guest Experience Through Technology - Cisco - 0 views

  • The hotels’ target market consists of highly accomplished, technology-savvy guests who expect the world’s best business tools, room amenities, and business services.
  • They envisioned using advanced video, collaboration, and networking technologies to create a unique and exciting experience throughout the property, delighting leisure travelers and providing world-class collaboration capabilities for business travelers.
  • The venture would require exquisitely coordinated interactions between high-bandwidth wired and wireless networks, multiple business video and collaboration applications, and endpoints such as video displays and IP phones.
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    The JW Marriott Marquis Miami and Hotel Beaux Arts Miami are three Marriott hotel brands that have been combined as the setting to create a revolutionized guest experience experience with the use of technology throughout the property. Not just technology here and there, but rather technology as the primary provider of the experience. This is evidenced by the conference room amenities: Virtual Meetings by Marriott, mobile video concierge, world's largest video powered by Cisco, digital signage, and wireless IP phones for guest use (which allow guest to order room service, check the weather, special offers, etc.). The goal and vision of the property is to allow guests to experience the advantages of technology to interact with other guets, co-workers, and hotel employees, in hopes that they will enjoy new ways to communicate, as well as have more fun. The hotel has already experienced several benefits and other favourable results: a one-of-a-kind experience for guests, effective marketing of hotel services, operational efficiency from working with one vendor, and increased guest safety thanks to 70 surveillance cameras deployed throughout public areas of the property and monitored by Cisco, who will notify hotel personnel immediately of any emergencies.
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