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Hui Chen

What's global distribution system? - 5 views

www.programming-pool.com/...lobal-distribution-system.html

GDS hospitality

shared by Hui Chen on 19 May 12 - No Cached
  • A global distribution system (GDS) represents a computerized system used for managing different transactions within the air travel and hospitality industry. At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved. As a direct consequence to this fact, GDS’ were also implemented for hospitality industry use.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved. As a direct consequence to this fact, GDS’ were also implemented for hospitality industry use.
  • ...21 more annotations...
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved. As a direct consequence to this fact, GDS’ were also implemented for hospitality industry use.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved. As a direct consequence to this fact, GDS’ were also implemented for hospitality industry use.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved. As a direct consequence to this fact, GDS’ were also implemented for hospitality industry use.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved. As a direct consequence to this fact, GDS’ were also implemented for hospitality industry use.
  • However, due to the fact that GDS’ were originally created to distribute plane tickets, their database structure was specifically designed to store information about this product.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and mor
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved.
  • However, due to the fact that GDS’ were originally created to distribute plane tickets, their database structure was specifically designed to store information about this product.
  • At first, GDS’ were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved. As a direct consequence to this fact, GDS’ were also implemented for hospitality industry use.
  • The first major impact that GDS had on the travel market was that the number of flights was increased. This led to an increase of competition and therefore travel industry prices fell. Travel agencies were accustomed with receiving a fixed fee (usually 10%) from everything they managed to sell, so once the prices started to fall, they felt threatened with the loss of their earnings. In order to counter this, travel agencies began to offer complimentary products such as car rental, hotel and other related forms of accommodation, bus tickets, vacation packages, yacht rides and even flowers and champagne. This was the first major step towards GDS’ being used within the hospitality industry.
  • As mentioned before, one of the first products distributed by GDS was hotel accommodation. Hotels have loaded the information related to their different types of rooms, description and price categories within the airline reservation system database. When this information became available online, thousand of clients started making bookings all around the world. This fact was advantageous for each participant. Hotels benefited from distributing their products to a larger audience, travel agencies had the opportunity of booking more products through their computerized system and GDS benefited from a growth in booking volume, which helped them to lower operating costs.
  • The first major impact that GDS had on the travel market was that the number of flights was increased. This led to an increase of competition and therefore travel industry prices fell. Travel agencies were accustomed with receiving a fixed fee (usually 10%) from everything they managed to sell, so once the prices started to fall, they felt threatened with the loss of their earnings. In order to counter this, travel agencies began to offer complimentary products such as car rental, hotel and other related forms of accommodation, bus tickets, vacation packages, yacht rides and even flowers and champagne. This was the first major step towards GDS’ being used within the hospitality industry.
  • The first major impact that GDS had on the travel market was that the number of flights was increased. This led to an increase of competition and therefore travel industry prices fell. Travel agencies were accustomed with receiving a fixed fee (usually 10%) from everything they managed to sell, so once the prices started to fall, they felt threatened with the loss of their earnings. In order to counter this, travel agencies began to offer complimentary products such as car rental, hotel and other related forms of accommodation, bus tickets, vacation packages, yacht rides and even flowers and champagne. This was the first major step towards GDS’ being used within the hospitality industry.
  • The first major impact that GDS had on the travel market was that the number of flights was increased. This led to an increase of competition and therefore travel industry prices fell. Travel agencies were accustomed with receiving a fixed fee (usually 10%) from everything they managed to sell, so once the prices started to fall, they felt threatened with the loss of their earnings. In order to counter this, travel agencies began to offer complimentary products such as car rental, hotel and other related forms of accommodation, bus tickets, vacation packages, yacht rides and even flowers and champagne. This was the first major step towards GDS’ being used within the hospitality industry.
  • The first major impact that GDS had on the travel market was that the number of flights was increased. This led to an increase of competition and therefore travel industry prices fell. Travel agencies were accustomed with receiving a fixed fee (usually 10%) from everything they managed to sell, so once the prices started to fall, they felt threatened with the loss of their earnings. In order to counter this, travel agencies began to offer complimentary products such as car rental, hotel and other related forms of accommodation, bus tickets, vacation packages, yacht rides and even flowers and champagne. This was the first major step towards GDS’ being used within the hospitality industry.
  • The first major impact that GDS had on the travel market was that the number of flights was increased. This led to an increase of competition and therefore travel industry prices fell. Travel agencies were accustomed with receiving a fixed fee (usually 10%) from everything they managed to sell, so once the prices started to fall, they felt threatened with the loss of their earnings. In order to counter this, travel agencies began to offer complimentary products such as car rental, hotel and other related forms of accommodation, bus tickets, vacation packages, yacht rides and even flowers and champagne. This was the first major step towards GDS’ being used within the hospitality industry.
  • Nowadays global distribution systems interconnect almost everything within the hospitality industry, from hotels to car rental companies and travel agencies. There are four major GDS available: Amadeus, Galileo, Sabre and WorldSpan. Some of the advantages provided by GDS are their availability (99,9% of the time), their response times (up to a fraction of a second), their multiple booking capability, as well as their top of the line architecture. On any given day, a GDS will be capable of accessing over 50000 hotels and approximately 1000 airlines. Through GDS systems, people are able to book various hotel rooms, tours, airline seats, cruises and even limousines.
  • The working idea behind a GDS is this: any GDS provides services to an electronic shop for all information related to travel and reservation-related needs. In other words, the GDS has become a very important distribution channel for any product sold through travel agencies. Basically, if a vendor wants to be sold through travel agents, he must be listed on a GDS
  • Hyeyoung Jang on 19 May 12
     
    The first products distributed by GDS was hotel lodging reservation system, such as different types of rooms, description and price categories with the airline system. GDS has been increased on the travel market, such as number of flights. Travel Agencies (TA) also use GDS to offer complimentary products, such as car rental, hotel and other related forms of accommodation, bus tickets, vacation tickets, yacht rides and even flowers and champagne,That means, GDS has become more important distribution channel for nay product through TA. Also TA had more opportunity of more products their own system and GDS system from increase number of booking volume with lower operating costs. It was the first and major goals of GDS being used in the hospitality industry. Even though hopitality ingustry use GDS system, there are few problems, such as show only simple structure. For example, there are 4 different kinds od room and 3 categories od comfort, it means they have 12 different kinds of combination. Because of the GDS database structure, only there 12 combination could be displayed. It took a while to fit all the multiple types of comport rates, rooms and services in GDS standard database structure. Instead of choosing GDS system, they cans choose other alternative system with develop several computerized system to make a database structure closer to product specification. Nowadays, GDS using all of the hospitality industry from reservation hotel rooms to car rentals and Travel Agencies. Through GDS as globally, people are able to to book different kinds of hotel rooms in different destination all around the world, tours, airline seats, cruises and eeve limousines.
  • ...2 more comments...
  • Casrine Kelly on 15 Jul 12
     
    Global Distribution System were develop and meant only for the airline reservations. The impact of the GDS on the travel industry is that it increase competition, more flights were available and this reduce cost. With the increase and cost reduction travel agents start to see decrease in their earnings they received from airline sales, so with the GDS they were able to book other services such as hotels and car rentals with airline reservations. With GDS it is much easier and convenient to make a reservation from flight, hotel and car rental because everything is link together.
  • Irine Wallace on 03 Sep 12
     
    Summary of a global distribution system (GDS) A global distribution system (GDS) represents a computerized system used for managing different transactions within the air travel and hospitality industry. Historically, GDS' were only meant for the air travel reservations but as years have passed, GDS systems became more and more evolved. As a result, GDS' are now implemented for hospitality industry as whole. The first major impact that GDS had on the travel market was that the number of flights increased which led to increase competition among the players and this brought down the overall prices. The main purpose of a GDS is to provide services to an electronic shop for all information related to travel and reservation-related needs and one of the first products distributed by GDS was hotel accommodation. Hotels throughout the market uploaded the information related to their different types of rooms, description and price categories within the airline reservation system database. When this information became available online, thousands of clients started making bookings all around the world. This fact was advantageous for each participant. Hotels provided GDS with a challenge of fitting all the different sizes, styles, amenities, and etc. It took a while to fit all the multiple types of comfort rates, rooms and services in a GDS standardized database structure. A general strategy was therefore needed. Rather than loading hotel products inside the GDS, the accepted solution was to develop several computerized systems with a database structure closer to product specifications. Nowadays global distribution systems interconnect almost everything within the hospitality industry, from hotels to car rental companies and travel agencies. There are four major GDS available: Amadeus, Galileo, Sabre and WorldSpan.
  • cbespinel on 12 Sep 12
     
    Looking at these numbers it becomes very clear how important GDS are to the hospitality industry, more rooms booked means increased revenues and more jobs for hospitality professionals. I am sure that this technology will evolve and transform so it is important to stay current and understand how to get the most out of it.
  • Hui Chen on 16 Sep 12
     
    What's global distribution system? This question is kind of cliché in our group, but this article gives a very good introduction about GDS and it's quite easy to understand comparing to many other articles introducing GDS. This article tells us: How GDS develops from being used only in airline industry to being generally adopted in hospitality industry; What is the working idea behind the GDS; Four major GDS including Amadeus, Galileo, Sabre and Worldspan; Advantages provided by GDS.
ravicka

What's New in POS Hardware for 2014 | News | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...-in-POS-Hardware-for-201495084

shared by ravicka on 04 Feb 15 - No Cached
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • “There is a lot you can do with mobile that you couldn’t do with a traditional POS.” Meanwhile, standalone units are getting a smaller footprint, greater versatility (including the ability to transition from fixed to mobile), and improved energy efficiency.
  • “There is a lot you can do with mobile that you couldn’t do with a traditional POS.” Meanwhile, standalone units are getting a smaller footprint, greater versatility (including the ability to transition from fixed to mobile), and improved energy efficiency.
  • ...12 more annotations...
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • dware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • ardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • The point-of-sale (POS) remains the main artery for restaurant operators.  As befits its prominent position, the POS also demands the largest portion of IT spending for restaurant operators according to Hospitality Technology’s 2014 Restaurant Technology Study.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • The report reveals that POS systems — inclusive of hardware and software — account for 33% of the overall technology budget.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices.
  • . “Mobile is the game changer,” says Ed Beck, CIO and senior vice president of technology at the National Restaurant Association (www.restaurant.org). “There is a lot you can do with mobile that you couldn’t do with a traditional POS.”
  • ravicka on 04 Feb 15
     
    Tammy Mastroberte in her article "Whats new in POS Hardware in 2014" highlights the importance of a proper POS system for restaurants and presents the offerings of major POS manufacturing companies for the year. It was highlighted that 33% of a restaurant's technology budget went into selecting the right POS thus showing its importance to the sector. The importance of the traditional POS infrastructure was highlighted but it was also noted that new trends have come on stream to help improve service the major one being mobility. As noted by ED Beck CIO of technology at the National Restaurant Associaiton, " There is a lot you can do with a mobile that you could not do with the traditional POS." Because of this many of the traditional systems are being upgraded to include the ability to transit from fixed to mobile thus improving service provided.
ryanbonifas

FirstEnergy Stadium and Cleveland Browns Charge Ahead with Evolv Technology's AI Weapon... - 1 views

finance.yahoo.com/...d-browns-charge-120000260.html

technology detection screening

shared by ryanbonifas on 26 Aug 22 - No Cached
  • FirstEnergy Stadium is using Evolv Express® to reduce lines at both of its south entrances, the two most-traversed entrances for Browns games, while also providing enhanced security.
  • Built with powerful sensor technology and AI, Evolv Express identifies weapons, enabling security professionals to focus on addressing potential threats and not be distracted by manually screening every fan entering those gates.
  • Evolv data provides Insights® that informs staffing to improve stadium security posture and enable the busiest entrances to be properly managed and supported.
  • ...2 more annotations...
  • By streamlining the entry and security screening processes, fans arrive at the south gates with the ability to not break their stride or open their bags while receiving the highest levels of public safety.
  • Since employing Evolv, the fan entry experience at Lower.com Field has vastly improved, which has led to Evolv becoming its official fan screening provider.
  • ryanbonifas on 26 Aug 22
     
    In the fast pace environment of ingress of guests into an event, life safety is unable to take a back seat. Venues are having to adapt processes to ensure guests do not wait in long lines and go through the antiquated magnetometers and wanding process while keeping a safe environment for the guests.
Eissy de la Moneda

Changing technologies in communication: benefits in the tourism industry - San Diego So... - 0 views

www.examiner.com/...-benefits-the-tourism-industry

changing technologies communication benefits tourism industry social media

shared by Eissy de la Moneda on 30 May 13 - No Cached
  • Communicating with people now relies heavily on the internet and mobile online devices.
  • The tourism industry is one industry that presents a beneficial opportunity with new technologies being more accessible, available and advanced for communication efforts.
  • increases in content being available and more easily searchable to the public will allow for tourism companies to better visually expose, inform and interact with viewers.
  • ...2 more annotations...
  • Strategically choosing the best option as to what communication tools to use for each fitting stakeholder preference will help you achieve maximum exposure and reach.
  • Having your company and/or brand evolve with growing technology will allow for the best results and opportunities.
  • Eissy de la Moneda on 30 May 13
     
    Communication technology is constantly evolving around us in everything we use. Nowadays, we no longer communicate face to face. Instead, we use our cellphones, tablets, computers, etc., to communicate with one another. This in turn affects the tourism industry immensely by providing them with a range of possibilities to successfully and effectively communicate with customers. Due to the increase in new technologies, customers now have easy access to tourism companies and what they have to offer. This benefits the industry by providing exposure and easy access to the things they offer. All in all, it's important that the industry evolve hand in hand with technology in order for the industry to embrace all the opportunities that technology has to offer. 
Avril Emmanuel

Next Generation Property Management Systems, by Tina Stehle - 0 views

hotelexecutive.com/...on-property-management-systems

shared by Avril Emmanuel on 17 Jun 12 - No Cached
  • Thirty years ago many hotels were implementing their first Property Management Systems (PMS). Its main role at the time was to automate processes that had been handled manually. As the PMS has evolved, hotels have utilized these systems' capabilities to increase efficiency and maximize profits
  • now that the PMS has evolved beyond merely managing our information, what will the Property Management System of tomorrow look like?
  • The Web will continue to be a major influence
  • ...5 more annotations...
  • SOA plays a part in the evolution of software towards greater flexibility and reusability through its core tenants of separating layers of logic and the execution of service requests.
  • Next-generation property management systems should also question established paradigms and look for new, better ways of doing business
  • A next-generation PMS will also go beyond merely tracking reservations and performing check-ins and check-outs. It will allow users to anticipate and proactively address guest needs. By capturing all guest events, information and preferences, levels of service will soar to new heights. Utilizing guest relationship information, systems will be able to predict patterns such as spending and preferences as well as evolve the property's loyalty programs and VIP management. Based on preferences or patterns, the system can make suggestions. For example, if the guest booked a king non-smoking during their last three reservations, a next-generation system should suggest this to an agent during the reservation process based on that pattern. Likewise, business events can trigger an event in the system. For example, when a guest checks in, an event is triggered signaling housekeeping to put fresh flowers in the room.
  • When we increase the level of guest information that we retain and utilize, we enhance the overall guest experience.
  • The Business Intelligence features in next generation PMS will not only allow the user to know his guest better, but will also allow quick and detailed reporting for operating decisions.
  • Avril Emmanuel on 17 Jun 12
     
    This article talks about the capabilities of a PMS in the coming generation since being implemented thirty years ago. Tina Stehle that PMS will no longer be about seamless communication and integrated services. PMS will be used to 'capture all guest events, information, systems will be able to predict patterns such as spending and preferences as well as evolve the property's loyalty programs and VIP management.' Advancements in Hospitality today are exhibiting these qualities already. For instance, The Intelligent Room, which keeps track of a guest's uses and preferences. Once every business in the hospitality industry gets linked into this all inclusive, ease of access PMS, there will truly be a seamless integration that makes a guest's travel and accommodations easy and incredibly comfortable. However, Stehle says that 'the web will continue to be a major influence' on the changes made to the way PMS works and what it is able to do. The emergence of Cloud-Based PMS proves her point. The issue here is that what if the internet crashes? This question should be addressed now, rather than business relishing the cut in costs, the advancements with the web brings. 
pelaez17

Why is GDS important to the travel industry? | TTS - 4 views

www.tts.com/...portant-to-the-travel-industry

shared by pelaez17 on 24 Sep 17 - No Cached
  • he Global Distribution System (GDS) is a primary reservation tool for travel agents.
  • GDS is a network/platform that enables travel agencies and their clients to access travel data, shop for and compare reservations options, and book travel.
  • Through such commerce platforms as the GDS Travelport, agents can access scheduling and inventory of hotels, airlines, car rentals, and (some) railway and bus reservations – in real time. GDS links all those services across the three primary travel reservation sectors (airline, hotel, and ground transportation, i.e., car rentals), and activities.
  • ...4 more annotations...
  • The modern GDS system evolved from this early labour-intensive manual system, thanks to the collaborative team efforts of American Airlines (AA) and IBM.  The result of that collaboration? The first airline industry mainframe-based system, SABRE.
  • Promotional messaging to agents through GDS cores like the most prominent airline national distribution systems (Amadeus, SABRE, Galileo, and Worldspan) alert agents to special rates, fares, and travel packages – an effective marketing tool for passing savings on to agents, and from agents to their customers. 
  • GDS booking has increased worldwide over the past 4 years yet some industry observers suggest that GDSs may become nearly obsolete by 2020. But like many technology/software-based systems, GDS may evolve, instead.
  • GDS is probably not going to fall into disuse any time soon. Rather, it will continue to evolve as it did from the Lazy Susan system of the 1950s.
  • anonymous on 24 Sep 17
     
    I found this article interesting as it talks about why the GDS is important and also gives some insight to how the booking process has changed over the decades. For instance, thanks to the internet we can book a flight within minutes while comfortably sitting on our cough. The article however states, what I did not know, was that back in the 50's, it took an airline reservationist 1.5 to 3 hours to book a single airline flight for the customer. At the end, the article also states that GDS most probably will not be going anywhere any time soon and still be around, at least for some time, and keep on evolving.
  • ...2 more comments...
  • lkastwood on 24 Sep 17
     
    The Hotel industry has been trying to move away from Global Distribution Systems (GDS), because of the high cost associated with them; however, travel agents more than ever are turning to the global distribution system for their hotel and travel bookings. In a recent article written for Travel Technology & Solution they discussed why GDS is important to the travel industry. Educating the reading on what GDS is and how it works, the importance of GDS to travel agents and the future of GDS. According to tts.com "GDS is a network/platform that enables travel agencies and their clients to access travel data, shop for and compare reservations options, and book travel. This allows for the travel agent to provide the best option at the best price to their clients. Travel agents are in favor of this system as what once took hours to complete can now be done in minutes. An agent has the ability to receive messages through the system alerting them of special rates, fares and travel packages which in turned are passed on to their clients. "Not only is messaging through GDSs effective in promoting travel savings to clients, GDS providers are becoming fundamental to the supply of travel products to retailers in the online channel." With a large percentage of people still turning to travel agents to book their travels GDSs might be here to stay. Over the past four years the use of the Global Distribution System has increased, "yet some industry observers suggest that GDSs may become nearly obsolete by 2020".
  • amberarias on 28 Jan 18
     
    This article discusses the history, importance, and future of GDS in a way that is simple and easy to understand. It use to take a long time to make a travel reservation until GDS came along, and it is now used by travel companies and their agents everywhere. It allows them to see a variety of airlines, hotels, transportation, and activities to compare pricing, in order to select the best of each one for their clients. They say GDS will become extinct in a couple of years but this article states otherwise. They believe it will become more sophisticated/developed into something greater.
  • zport003 on 05 Sep 18
     
    The article describes the importance of GDS to the travel industry. The article describes GDS as "a network/platform that enables travel agencies and their clients to access to travel data, shop for and compare reservations options and book travel." The system is used globally as it helps in generating travel sales in billions of dollars. Travel agents use the system access scheduling and inventory of hotels, car rentals, airlines and bus tickets all in real time. The system achieves this by linking the travel reservation sectors of car rentals, hotels and airlines. The major GDSs in the world are Sabre, Amadeus, Worldspan, Apollo, and Galileo. The authors argue that GDS is important to travel agents as it helps the agents to make reservations in real time for their clients and can complete bookings for their clients within a short time. The end of the article proposes that GDS may become obsolete by 2020 due to technological advances. However, the authors argue that the system will evolve with the technological changes and will not fall into disuse anytime soon.
  • pelaez17 on 10 Sep 18
     
    GDS I feel will always have an impact in the travel industry because it is what it was built for since the beginning. Yes, we advance with apps and direct booking but people will always use travel agencies and GDS I believe will always be the primary source for booking for travel agents because it is what makes them comfortable.
cleon087

19 Event Trends You Need to Know for 2020 | Social Tables - 0 views

www.socialtables.com/...event-trends

hospitality

shared by cleon087 on 09 Oct 19 - No Cached
  • Planners should adjust budgets to a
  • nticipate higher rates, and book event space as early as possible.
  • This year’s mantra is “book now!” The longer you wait, the more you’ll pay. Or even worse, you won’t find a viable space for your event.
  • ...52 more annotations...
  • Planners will try to book events further in advance. This leaves hotels and venues in a pickle: Taking early bookings could mean missing out on higher-value events later.To avoid missing out on revenue, hotels and venues need to segment business intelligently. That way, you can avoid the pitfalls of traditional lead-scoring biases that hurt RFP management.
  • In 2020, brands will invest in events as a marketing channel. In fact, in a recent event marketing survey, 52% of respondents said that event marketing drove more business value than other marketing channels. (Only 8% said it drove less business.)
  • Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.
  • Large, minimalist spaces with easily accessible bars are the perfect recipe for a networking event. Venues like this can use the networking angle to promote event space to corporate clients.
  • These attendees blend the worlds of business and leisure. It’s given rise to a new, multi-generational segment that drives destination decisions. (See: our Hotel Market Segmentation Guide for more on this.)
  • Attendees want more control over the event agenda. In fact, 96% of the Social Tables audience believe events are expected to be more personalized than ever.
  • 16. Sustainability will be center stage at events.
  • For proposals, try showcasing multiple event-specific variations. This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique.
  • According to Billboard, there over 800 annual music festivals in the U.S. alone, and they attract 32 million attendees in total. 14 million of those attendees are (surprise, surprise) millennials.
  • At smaller levels, adding performances to the agenda can go a long way in engaging attendees. However, for larger events, creating a festival-like atmosphere requires access to a variety of spaces that are exclusive to one group.
  • A bigger focus on wellness could revolutionize F&B — replacing beef with the proverbial Brussels sprout.
  • While you don’t need to offer 11 choices for every hour, you can empower attendees to mold the event to meet their individual needs.
  • Sustainability initiatives are your chance to make a positive impact while painting your brand in an equally positive light.
  • Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.
  • Industry Performance TrendsAttendee Experience TrendsMeeting Destination TrendsEvent Technology TrendsMeeting Design Trends
  • Demand will continue to outpace supply
  • be dynamic, you have to be flexible, and–above all–you have to be in tune with attendee desires.
    • cleon087
      cleon087 on 27 Jul 20
       
      This takes a special person and not everyone can so this.
  • Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.
  • predicts 5-10% growth in demand. At the same time, the development pipeline is slowing.
  • It’s also the spontaneous conversations that come with serendipitous networking.
    • cleon087
      cleon087 on 27 Jul 20
       
      It's important to be connected because that is what sets you apart.
  • nticipate higher rates, and book event space as early as possible.
    • cleon087
      cleon087 on 27 Jul 20
       
      Rates constantly vary and it is important to be up to date and book ahead of time.
  • At the same time, face-to-face time takes a hit — making it a more treasured commodity in our modern world.
  • redict it’ll grow about 2.41% in North America. CWT expects an even higher hike of 3.7%.
  • Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.
    • cleon087
      cleon087 on 27 Jul 20
       
      I like this idea because it makes people talk to each other and not be seating all the time.
  • Why? Well, take the speed of your current 4G LTE smartphone internet and multiply it by 1,000. (Think: putting the Millenium Falcon into hyperdrive.)
  • For events — especially large-scale events — sustainable initiatives are now the expectation.
  • Fast, reliable WiFi will soon become the norm, opening up new engagement opportunities and nontraditional venues for events.
  • “I think many hoteliers will be unhappy with the significant investments they are making now into cabling that will become obsolete just as soon as 5G launches.”
  • Apps present an opportunity for personalization and engagement at each stage of the event lifecycle.
  • Hotels and venues are developing sophisticated apps that enhance the in-venue experience. Whether it’s Wembley Stadium’s virtual tour guide or Marriott’s sophisticated in-app chatbot functionality, branded apps are adding value in multiple ways:
  • everage lobbies, rooftops, and other communal areas for networking events.
    • cleon087
      cleon087 on 27 Jul 20
       
      Depending on the type of the event, is what makes you decide what to highlight about the space or not.
  • Because today, 86% of consumers expect companies to act on social and environmental issues — and they’re more than ready to vote with their dollars.
  • 0% of event planners reported that their jobs require more experience creation than just 2-5 years ago
  • Content:
  • Destination
  • Technology:
  • 90% of respondents stated that event security should still be a top priority for the industry.
  • That could mean avoiding coastal destinations during hurricane season or avoiding certain areas of the city to ensure safety outside of event hours.
  • . Event diagramming software can help in this regard by allowing venues and planners to collaborate on a single source of truth
  • Security is a significant value add and a key selling point in initial communications.
  • you’re providing any personnel, such as security, custodians, and administrators.
    • cleon087
      cleon087 on 27 Jul 20
       
      It is also important to put this in your contracts and to initially discuss it as well.
  • ess furniture, fewer seats, smaller portions, less irrelevant decor… you get the picture. A
  • reate a step-by-step safety checklist for execution during on-site setup, and another safety checklist for the day of the event.
  • Less is more when it comes to the material.
  • It’s a movement that stands in direct opposition to the gaudy ballrooms of old
  • Have evacuation plan
  • c, open floor plans that make minimalism a possibility.
  • lassic combinations of whites and greys
  • ewer seats means more mingling.
  • lutter-free to promote a clean, open feel that keeps the focus on content.
  • Hotels, however, may find themselves scrambling to reinvent their event spaces. It could be time to rethink these spaces — along with lobbies and other communal spaces that set the aesthetic tone for the hotel at large
  • Larger chains should look to boutique hotels, which create visual identities that are often more closely aligned with the appeal that nontraditional venues offer.
  • aflor094 on 09 Oct 19
     
    The article talks about major trends in tourism events, ranging from green initiatives through F&B to the 2nd largest reason people go to events is networking opportunities and providing quiet areas where people can network in is a good idea. More events are being planned so it is necessary to book event venues early.
  • ...1 more comment...
  • gabybilk on 07 Nov 19
     
    According to the article, in 2020 event planners will have to be more alert and ready. The need for events and meetings is growing rapidly. Due to this, planners need to be more alert and ready to book group event spaces. It would be wise to increase rates to guarantee a profit out of it. Apart from this, planners would need to book months in advance to guarantee a good spot and a decent rate. Planners now need to be open to networking and face-to-face meetings to be able to get good rates, meet more clients, and find good venues to use. A new trend occurring is how people now want their trips or days to be planned out to every detail. Event planners need to be aware to book accordingly and create am agenda for their clients.
  • hectorpachon on 26 Mar 20
     
    Like everything nowadays is evolving, also the meetings are evolving in order to stay trendy and appealing for consumers. Meetings are growing exponentially YOY at a rate of between 5-10% according to the prestigious CWT meetings and events company for 2020 (without counting coronavirus). The reality is that the meetings industry also needs to evolve in order to stay in business with the new trends, clientele and times. This list provides 19 trends that every event planner needs to consider to make their event a success, including but not limited to the new demographics in the world (millenials).
  • cleon087 on 27 Jul 20
     
    This article is about 19 event trends that event planners should be informed about. People are expecting different things from events that in the past years where not expected. Trends have changed, for example, it is a trend now to have minimalistic events instead of gaudy ones. Now people also expect creativity out of the event and to have a unique event. People also care about security of the event and fast WI-fi. All these trends are important to know and will continue changing with the years.
tredunbar

The Evolution (Past, Present and Future) of Hotel Property Management Systems | - 1 views

hoteltechnologynews.com/...el-property-management-systems

PMS

shared by tredunbar on 05 Oct 20 - No Cached
  • considerable changes to the PMS landscape are on the horizon, indicating an influx of cloud computing, open API marketplaces, middleware layers, enhanced connectivity
  • PMS technology has evolved slowly, limited by one-off integration costs and legacy infrastructure
  • Legacy PMS vendors have contributed to the problem by leveraging integrations as a revenue stream
  • ...13 more annotations...
  • Legacy PMS systems are playing catch-up, and disruption is integral to continued innovation
  • Traditionally, and still today, the PMS represents an integral piece of technology for hoteliers, central to the core functioning of a hotel’s operations
  • modern systems will adopt a more focused model, integrating tightly with customer relationship management (CRM) systems and central reservation systems (CRS)
  • seamless integration across applications, enabled by an open API
  • new-age functionalities empower hotels to increase operational efficiencies and staff productivity, manage and amplify group business, effectively manage revenue, and collect and action guest data in a highly personalized manner
  • the latest in management software rely on cloud computing, effectively decreasing costs while empowering a more agile infrastructure
  • three types of integrations to consider
  • Core modules of the PMS Integrations that need close data communication but aren’t integral to the system Integrations to on-property devices such as phone systems, TVs, and more
  • Marketplaces can also create platforms where integration partners can showcase their products to a wider audience of buyers
  • Middleware layers, on the other hand, help to buffer the limitations of one-off integrations
  • middleware layers help to mimic the experience and benefits of an open integration model, even where it does not exist
  • A robust PMS comes with a range of functions, including guest information and folios, room distribution, pricing and revenue management, reservation details, advanced group functionalities, guest check-in/out, housekeeping
  • A modern, cloud-based PMS model can and should offer hoteliers the core functions they need to run their business and operations effectively, while also providing seamless integrations
  • tredunbar on 05 Oct 20
     
    The article seeks to explore the advances in PMSs by reviewing past features and performance and looking towards the future advancements. The industry is facing a gradual but eventual change in integration. The article reflects on how legacy vendors have been slow to evolve due to infrastructure and using integrations to develop revenue. This puts traditional systems in a precarious situation that will leave them behind if they don't evolve. The new systems focus on using Application Programming Interfaces (APIs), cloud based systems, stacked levels of integration, marketplaces and middleware to work seamlessly with CRMs and CRSs.
Charlesque Moses

Priorities, focus shift as ecommerce evolves - 0 views

www.hotelnewsnow.com/...cus-shift-as-ecommerce-evolves

shared by Charlesque Moses on 05 Jun 13 - No Cached
  • The hotel ecommerce space is so fluid—is evolving so rapidly—that hoteliers and online travel agencies are constantly shifting their priorities. Each day, new advancements bring new channels and new challenges. As consumers change the way they research and book trips, hoteliers and OTAs find themselves constantly trying to keep up.
  • Today’s online space is more complex
  • Mobile. There is a tremendous amount of growth in the mobile research and booking space, which in turn is leading to shortening booking windows. Hoteliers have to take this new channel into account as pricing models evolve.
  • Charlesque Moses on 05 Jun 13
     
    This article was about how online travel agencies are attempting to shift their priorities based on the technological advancements and desires of the consumers. These improvements are bringing along challenges in booking trips/ hotels. Booking online was once a smaller portion of businesses. Now, it has gained a major spot in businesses, especially in the areas of consumer sales and research. Now, businesses are attempting to keep up with today's focus in ratings and reviews, mobile, and media and distribution (especially through mobile usage). Being able to research and book trips/hotels through mobile devices is becoming a major move and an important factor for consumers. Most consumers are pressed for time and don't have the opportunity to sit at a computer to research and book trips/hotels. So, implementing this through mobile devices gives the option to book and research from anywhere easily. Any businesses that can keep up with this will definitely be able to thrive in the industry.
xwang023

Future trends in hotel e-business - 0 views

www.thesignaturecollection.com/news_540.html

shared by xwang023 on 30 Jan 13 - No Cached
  • One of the top strategies for hotel e-business is evolving from selling to engaging the customer
  • To succeed, hoteliers need to fulfill the experience expected by customers, not just think of them as heads in a bed
  • Another strategy is engaging the customer through social computing, which Harteveldt calls the fifth generation of electronic distribution.
  • ...16 more annotations...
  • in Europe, online travelers are “more likely to consume than create social computing content
  • Tomorrow will look very different from today
  • e-business succeed
  • To truly engage digital travelers, hotel e-business must evolve from channel to gateway, from single purpose to all encompassing, and from functional to fulfilling
  • “Travelers are an ideal group for mobile-based services and activities
  • more demanding consumers
  • more complex distribution channels
  • changing business models where companies must give more but expect less in return
  • an emphasis on technology and richer content
  • a change in the structure of hotel e-business
  • strive to simplify; put distribution at the heart of your planning process; recognize the need for capital expenditures on new technology; and add the social agenda to your agenda, before the environmentalists and regulators do it for you.
  • globalization and localization
  • Any business needs to think about both
  • A globalization strategy needs careful planning
  • Shaping customers expectations is becoming crucial as customers look for an ‘experience’ rather than just a room
  • The traveler’s experience was very much the focus of the Web 2.0 panel. Consumer generated conten
  • xwang023 on 30 Jan 13
     
    This artical is takling about future trends in hotel e-buinsee. In the artical one of the top strategies for hotel e-buiness is evolving from selling to engaging the customer, the way is hoteliers need to fulfill the experience expected by customers. What's more, they can engage the customer through social computing. Then this artical is talking about how to get succeed in hotel e-business, to truly engage digital travelers,hotel e-business must evovle from channel to gateway, from single purpose to all encompassing, and from functional to fulfilling. What's more, this artical show five important trends affecting hotel e-business. They are more demanding consumers; more comples distribution channels; changing business models; emphasis on technology and richer contemt; change in the structure of hotel e-business. Last this artical is talking about we need to think about both globalization and localization in any business.
Kai Zhang

Opportunities in today's hotel e-business | ehotelier.com News Archives - 1 views

ehotelier.com/...item.php

e-business hospitality

shared by Kai Zhang on 30 Jan 12 - No Cached
  • One of the top strategies for hotel e-business is evolving from selling to engaging the customer
  • Another strategy is engaging the customer through social computing, which Harteveldt calls the fifth generation of electronic distribution
  • The sixth generation for electronic distribution is mobile technology. Mobile phones are becoming ubiquitous in many countries.
  • ...6 more annotations...
  • "To truly engage digital travelers, hotel e-business must evolve from channel to gateway, from single purpose to all encompassing, and from functional to fulfilling
  • The "pillars of business and commerce are out of alignment today," observes Ball. From the credit crunch to high energy prices to food prices, changes are happening at a faster pace
  • Some of the opportunities center around the five important trends affecting hotel e-business. According to Ball, these trends are: more demanding consumers; more complex distribution channels; changing business models where companies must give more but expect less in return; an emphasis on technology and richer content; and a change in the structure of hotel e-business.
  • Globalization is here to stay as evidenced by changes in demographics and affluence. For instance, Russia is becoming the biggest European market while India, China and other Asian countries are emerging as important markets, too. In all of these regions, there's a huge rise in an affluent middle class who will be interested in travel.
  • Shaping customers expectations is becoming crucial as customers look for an 'experience' rather than just a room. The more compelling the experience for the customer, the more satisfied the customer will be
    • Charlie Barrett
      Charlie Barrett on 30 Jan 12
       
      Trends in hospitality are moving toward an enphasis on technology driven social media. In all areas where hospitality business want to be successfulthey are becoming more interactive with the consumers through social media. The ebusiness is a great tool for marketing and distribution. The use of technology and ebusiness leads to globilazition with distribution. this is the perect aid to marketing in the lobal market. The target market must expand in this changing economy. Guests are now looking toward a total package versus a room. Ebusiness and interaction makes that possible.
  • Kai Zhang on 30 Jan 13
     
    This article introduces some strategies that hotels can use to enhance e-business. Evolving from selling to engaging the customers and engaging customers through social computing is recommended. Also, hotels should pay more attention to the mobile technology. I think it is really necessary for hotels to focus on e-buiness today, because it may help to identify problems and get more information, then get more profit. Besides, it is a must-do thing under this competitive and globalized environment.
berkley7

8 Best Hotel Management Software | Global Hospitality Portal - 2 views

www.soegjobs.com/...best-hotel-management-software

shared by berkley7 on 16 May 18 - No Cached
  • What makes a hotel management software best in the business?
    • berkley7
      berkley7 on 16 May 18
       
      I have experience working with My Cloud PMS and compared to some of the other software systems I have experience with, such as Opera, this is hands down one of the most convenient PMS software I have used. It truly makes it easy for every department to edit, update and stay connected within the hotel and other departments.
  • There are a lot of hotel management software but myCloud PMS is trying to retain the innovative edge within the hospitality industry.
  • ...1 more annotation...
  • A competitive hotel property management software provides you with financial and business reports regarding your hotel business. You can learn about room occupancy ratios, the duration of stay of your guests, payment collection methods, and similar statistical forecasts about your hotel.
  • berkley7 on 16 May 18
     
    Module 2: Hardware/Software (Berkley Alessandrini) The following article compares the current top/trendy management software programs within the hospitality industry - specifically within lodging operations. Obviously manually updating your hotel's information is no longer an effective way to do things. The following article breaks down certain software programs like; My Cloud PMS, Oracle, roomMaster, etc, and gives information on each that differentiates them. I can relate to the article because I have experience working with a few different types of software programs and I know first-hand how important it is to have a software that is convenient, organized, and user friendly. Depending on the program, they have the ability to be customised based on needs of the hotel and can even add certain features if necessary. After analysing the article, I believe that it is vital to compare the different programs available to find a PMS that fits best for your specific hotel. In some cases, maybe your property will not benefit from the "top" management software system; therefore you must compare and find one that will work best with your needs, requirements, budget, etc. It is important for the Lodging Industry to take full advantage of the technology that is provided to them and as technology is constantly evolving - you must (as a business) evolve with the changes and update your current technology to lead and stay ahead of the trends. Having a software that provides your hotel with the best features, availability, etc. is a must!
hectorpachon

A viewpoint on GDS surcharges and the evolving airline distribution landscape | PhocusWire - 0 views

www.phocuswire.com/airline-distribution-landscape

A view point on GDS surcharges and the evolving airline distribution

shared by hectorpachon on 28 Jan 19 - No Cached
  • The fact is that the current system is old. It’s been around since the 60s and it has serious flaws baked into its older mainframe approach. Not so long ago, research revealed security flaws in PNRs as used by the GDS, which meant they could be easily hacked.
  • This means that travel agents’ bookings are swayed by the airlines they have preferred agreements with. It earns them bonus payments if they reach a certain volume each year. This can skew the equation away from the traveler's best interests.
  • The fact is that three main players still dominate the global travel distribution system.
  • ...8 more annotations...
  • Recently, there have been disputes between certain airlines and the GDS.
  • Tensions between airlines and GDSs have been further exacerbated with carriers making more from unbundling their fares and then offering services like luggage, food and drink as add-ons. This move has been hugely profitable for airlines -- and has increased airline revenues by shielding these add-ons from middlemen.
  • European airlines have perhaps been most active in exploring models outside the GDS.
  • The fact is that it’s new technology that will guide and change the travel distribution system. Smaller players have more of an opportunity to create innovative solutions that do not involve the big three.
  • They have direct access to consumers and are pushing hard into selling travel. If Facebook opens up its user base of more than one billion people to travel companies you can imagine that many will jump on board.
  • Airlines have been heading towards a merchandising strategy for some time now, increasing profits and shifting from a service provider to a retailer.
  • However, there is no doubt that this is the path they need to take to grow and attract wider sales.
  • The fact is, in order to make these changes successfully they cannot be restricted by financial burdens, outdated systems and old technology. New platforms and systems need to be continuously developed to support them as the airlines’ business model evolves and passengers demand more from their carrier wherever they book their tickets.
  • mellakygg on 28 Jan 19
     
    Some argue that the GDS is a fair system. It it does enable travel agents and clients to access travel data, make price comparisons, access special rates and book travel. The big 3 Travelport, Amaadeus, and Sabre do generate billions of dollars of global travel sales for travel providers. The fact is though that the current system is old, dating back to the 60's, has serious flaws, and can be hacked. It is also biased as travel agents bookings are swayed by the airlines they have preferred agreements with, which can skew the equation away from the traveler's best interests. Having 3 Big players with a virtual travel monopoly is not an ideal situation. Carriers are fighting back and airlines are changing strategy. Tension between airlines and the GDS caused by disputes has European airlines exploring models outside the GDS. To make the changes successful they cannot be restricted by outdated systems, old technology or financial burdens.
  • pmcclain on 20 Jan 20
     
    It discusses the high fees of the GDS and the fact that their system needs to be upgraded. Also, the challenges airlines face with paying those fees and ways the airlines are making additional revenue without having to pay fees to the GDS.
  • hectorpachon on 28 Jan 20
     
    Due to the high fees some airlines were or are paying to the GDS companies, they are re-thinking their strategy to get more revenue out of the passengers, in order to mitigate the lost of revenue for not being anymore in an open GDS market like Amadeus. Amadeus knows they are the big gorilla in the market with a 44% of the share, compared to Sabre or Travelport, the other two leaders in the GDS market.
brianamfernandez10

Cutting Through Environmental Issues: Technology as a double-edged sword - 0 views

www.brookings.edu/...nology-as-a-double-edged-sword

environmental technology issues

shared by brianamfernandez10 on 20 Jan 20 - No Cached
  • Between 1870 and 1910, per capita income in the United States rose almost 40 percent, and the value of manufacturing output increased sevenfold.
  • It took nearly three generations before the first concerted efforts were made to bring pollution under control, but once begun, progress has been real. The air quality index for the United States now shows a 42 percent improvement since 1980.
  • Technology, in other words, is a double-edged sword-one capable both of doing and undoing damage to environmental quality.
  • ...11 more annotations...
  • All the world’s economies continue to face big challenges in using energy-the lifeblood of the industrial age-while maintaining environmental quality.
  • Reductions in both by 70-80 percent since 1977 would not have been possible without substantial innovations in, most notably, electronics.
  • In the United States, the energy sector accounts for more than 85 percent of total greenhouse gas emissions, with energy-related carbon dioxide alone responsible for about 80 percent.
  • Local generation by smaller plants can not only reduce transmission losses, but also improve air quality since they can be fueled by hydrogen and natural gas-much cleaner than coal on a per kilowatt hour basis
  • Industrial and vehicular emissions, particularly of nitrogen oxides, are also detrimental to water quality.
  • Technology and policy are now beginning to address runoff pollution, but it is hard to measure, much less control, because it stems from widely scattered, “nonpoint” sources.
  • the tools of geographic information systems (GIS) using remotely sensed data have offered new ways to identify and observe these sources
  • The technologies raise some privacy concerns, for instance, that could lead polluters to cloak or hide their polluting activities, further inhibiting pollution monitoring and cleanup
  • Bioremediation treats about 5-10 percent of all toxic chemicals and other hazardous waste; has successfully treated oil, gasoline, toluene, naphthalene, pentachlorophenol (a fungicide and wood preservative), and agricultural waste; and is being used at more than 30 munitions test areas across the United States.
  • These benefits must be balanced against what some critics view as potentially large drawbacks. One concern is that bioremediation may largely immobilize rather than fully remediate contamination. Another is that instead of reverting to its original state, the site will be transformed in some unexpected way. A third concern is that the potential risks of adding genetically altered organisms to the environment, or even redistributing naturally occurring ones, may not be fully understood. The Information Revolution
  • The Information Revolution
  • brianamfernandez10 on 20 Jan 20
     
    This article goes into depth explaining how technology affects the world that surrounds us. Although technology brings so many good things to our lives, and allows the world to constantly evolve, there are of course harmful things that come along with it. It can affect air quality, the quality of water, land, etc. Over all affecting the quality of life for those affected by this issue. As we evolve with technology, it becomes more of a issue to maintain and to properly dispose of systems no longer being used. This article describes different advancements that are being made in to help resolve this issue.
Yujia Xie

Hotel Industry Trend: Mobile Proximity Marketing Gives Hoteliers and Their Advertisers ... - 0 views

www.hospitalitynet.org/...4050985.html

hotel proximity marketing mobile guests

shared by Yujia Xie on 26 Mar 13 - No Cached
  • As hoteliers search for new marketing tools to increase interaction with their guests, and advertisers switch budgets from traditional advertising to newer, more interactive "new media", it is clear that the future of hotel marketing is ready to evolve.
  • Proximity marketing is one of the most effective advertising tools to become available for hoteliers. Not a sign, and not a text-based advertisement, this interactive marketing engagement is the marriage of digital and mobile marketing used to deliver content to guests' mobile devices in a contextually relevant environment - and at moments of maximum influence.
  • Proximity marketing offers hoteliers capabilities that traditional advertising never could alone, which is why it is such an effective marketing for hoteliers. Proximity marketing provides a new opportunity for hoteliers to increase revenues by advertising to a captive audience that craves information and interaction – all through their mobile devices and without leaving their hotel room or the property.
  • ...3 more annotations...
  • Proximity marketing provides a tool to reach guests beyond just traditional advertising campaigns by adding to existing digital signage and television advertising. Two of the fastest-growing marketing channels today are mobile devices (19.4% growth by 2016), and digital out-of-home (DOOH with 15.2% growth by 2016). By combining these advertising channels, instead of just simply displaying advertisements to guests-hotels can now make a connection, tap guests on the shoulder, and give them something exclusive that entices them to act on the advertisement.
  • Proximity marketing appeals to what guests want, offering hotels and advertisers increased customer engagement, interaction and exclusivity. By notifying guests of exclusive promotions hotels have to offer through their mobile phones, hotels and advertisers have a greater chance of customers responding to their advertisements, and therefore a greater ROI on their marketing spend.
  • Proximity marketing has tremendous revenue-producing potential, allowing hotels to deepen their connection with guests, encourage more loyalty and greatly improve the customer experience: all of these factors combine to make proximity marketing a very effective tool to generate higher ROI for both hotels and their advertisers.
  • Yujia Xie on 26 Mar 13
     
    As this article mentioned, modern hospitality industry has a new approach to reach their guests and build loyal relationship with them. It is clear that marketing continue to evolve in the future. The article introduces the concept of proximity marketing and benefits of it. In my opinion, this style of communication between hotel and guests will be more and more popular and spread over the world rapidly because of its high efficiency and convenient. It provides useful information to customers, and at the same time, company can save costs and create good brand image and build loyalty relationship with their guests.
Catherine Gibson

GDS Will Evolve Into 'Value Creation Hubs,' Harteveldt Says - 0 views

www.travelmarketreport.com/...-Creation-Hubs-Harteveldt-Says

shared by Catherine Gibson on 27 Jan 13 - No Cached
  • Airline distribution will migrate from global distribution systems to “value creation hubs” over the next five years, according to airline and travel industry analyst Henry Harteveldt.
  • Value creation hubs, or VCHs, will be aggregators that enable extensive airfare and product transparency, dynamic pricing, and rich merchandising and retailing,
  • “The GDSs have served airlines well for many decades,” Harteveldt wrote. “GDSs’ security, reliability, speed and accuracy are among the best in any transactionally based industry. “
  • ...12 more annotations...
  • Airlines want more flexible, robust commerce platforms built on contemporary software and architecture,” Harteveldt wrote.
  • “Airlines want commerce platforms that can support extensive fare and product transparency, dynamic pricing, rich basic and ancillary product merchandising and retailing and the ability to reliably and securely process the massive volume of shopping sessions.”
  • The airlines also believe that new providers who enter the airline distribution and commerce space will generate more competition and better selling solutions,
  • They will use the new-generation commerce technology infrastructure that powers airline CRS/PSS host systems and e-commerce solutions, thus reducing the need for lengthy, costly disruption in a conversion to a new passenger services system.
  • Like GDSs, value creation hubs will be designed to support high-frequency, high-volume shopping.
  • value creation hubs will be developed with the database-commerce operating and business environment in mind and will be designed to provide extensive fare and product transparency, support dynamic pricing and enable rich merchandising and retailing.
  • A key difference between GDSs and VCHs will be the business level at which they operate. Unlike GDSs, which work with individual airlines, VCHs will be developed for each major alliance – Oneworld, SkyTeam and Star Alliance.
  • Because the VCHs will operate at a “group” level, rather than at a single-airline level, the VCHs will house a “community link,” similar to the common platform operated by Amadeus, which will function as the “hub of the hub,” he said.
  • An important distinction between the GDS and VCH models will be the commercial relationship with subscribers, including agencies and other intermediaries.
  • Does this mean GDS companies will disappear? No, Harteveldt said.
  • Value creation hubs, or VCHs, will be aggregators that enable extensive airfare and product transparency, dynamic pricing, and rich merchandising and retailing, Harteveldt predicted in a white paper on “The Future of Airline Distribution.” The paper was underwritten by IATA
  • They will use the new-generation commerce technology infrastructure that powers airline CRS/PSS host systems and e-commerce solutions , thus reducing the need for lengthy, costly disruption in a conversion to a new passenger services system.
  • anonymous on 27 Jan 13
     
    This article is explaining how Henry Harteveldt, an airline and travel industry analyst, believes that GDSs will evolve into value creation hubs, or VCHs, over the next five years. He believes GDSs have served airlines the best among many transactionally based industried; however, many areas of airline marketing, sales, distribution and e-commerce are looking for more. He specifically states that airlines are looking for "more flexible, robust commerce platforms built on contemporary software and architecture", as well as "commerce platforms that can support extensive fare and product transparency, dynamic pricing, rich basic and ancillary product merchandising and retailing and the ability to reliably and securely process the massive volume of shopping sessions." VCHs will be used to support the high-volume, high frequency shopping, similar to GDSs, and the system will the new technology that powers airline CRS/PSS host systems, reducing the need for costly conversion disruption.
jrodr1102

Are GDSs still useful for travel agents? - TTG Asia - Leader in Hotel, Airlines, Touris... - 1 views

ttgasia.com/article.php

shared by jrodr1102 on 29 Jan 17 - No Cached
  • The question of whether GDSs remains a relevant middleman in today’s evolving travel landscape continues to be a hot topic of discussion at ASEAN Tourism Conference during ATF last week, as industry players bring different sides of the argument to the table.
  • jrodr1102 on 29 Jan 17
     
    Growth in tourism activity in South-east Asia and acquisition activity represent benefits for Amadeus. Sebastian Gibergues from Amadeus IT group, communicates the resiliency and growth experienced by the company facing the challenges of an ever evolving industry. Gibergues considers GSD is still relevant due to the level of fragmentation in the market.
Diya ZHAO

New technology brings added luxury to hotel stays | Gulf Tourism and Aviation | AMEinfo... - 1 views

www.ameinfo.com/246123.html

New technology luxury hotels digital media smart phone

shared by Diya ZHAO on 17 May 12 - No Cached
  • The advent of digital media technology and the emergence of Internet-based content are raising the bar in terms of what consumers expect from in-room hotel technology.
  • The advent of digital media technology and the emergence of Internet-based content are raising the bar in terms of what consumers expect from in-room hotel technology.
  • The biggest difficulty is the speed at which technology is evolving, which makes it impossible for hotels to keep up with the latest developments, says Ted Horner, an Australia-based hospitality technology consultant who recently chaired the Hotel Technology Middle East conference in Dubai.
  • ...3 more annotations...
  • US-based LodgeNet is developing an application that will turn a guest's smartphone into the remote control for the television. The platform will allow for interactive channel guides to appear on the handheld and can store guest preferences that travellers can take from one hotel to another.
  • The LodgeNet smartphone application also will allow guests to purchase pay-per-view content from their television and then take it with them to watch on their mobile phone.
  • Fairmont's flagship property, The Plaza, goes one step further by providing iPads in every guest room.
  • Yaping Li on 01 Sep 12
     
    From this article, I can get some information that the new technology bring convenience both hotel and customers. The customers just press the simple button to control everyting in the hotel room that is a good experience difference from home. And the hotel can utilize the high technology to satisfied the customers and thus improving the competitiveness in the industry. However, high technology means high cost. The hotel that adopt the high technoloty should has the ability to maintain and update which will become a huge cost. So keeping up with the development of technology is the biggest difficulty problem in the hotel industry.
  • Diya ZHAO on 01 Feb 13
     
    The latest technology gives hotels an opportunity to provide new products and services to guests but also the challenges . The biggest difficulty is the speed at which technology is evolving which makes it impossible for hotels to keep up with the latest developments. On the other hand there are many hotels are embracing the new technologies. Such as guest's smartphone, which will allow for interactive channel guides to appear on the handheld and can store guest preferences that travelers can take from one hotel to another. And the Plaza provide iPads in every guest room. which provide an easy way for customers to make reservation checking airline schedules and printing boarding passes.
Tamara Lang

Hospitality Technology Articles: Central Reservations Systems - 0 views

www.burns-htc.com/...ntral-reservation-systems.html

hospitality technology articles central reservations systems

shared by Tamara Lang on 07 Sep 12 - No Cached
  • Originally developed to replace blackboards and status binders used in central reservation offices, CRSs have become the primary source of chain-wide availability and rate data. 
  • Once one-way in their data flow (delivering reservations data from the CRS to the PMS), these interfaces evolved into two-way links in which "downward" reservations traffic is combined with "upward" inventory availability updates and even rate modification data and departed guest information, dispatched automatically from PMS to CRS.
  • The evolution of the CRS is far from complete.  Today, in addition to providing precise inventory management and distribution functions, the CRS increasingly serves as the nucleus of a tightly integrated product management system, which includes not only reservation processing, but also advanced revenue management capabilities, chain-wide data collection, warehousing and mining, and electronic distribution through private and Internet-based links to a growing spectrum of reservation sites.
  • ...1 more annotation...
  • The evolution of the CRS is far from complete.  Today, in addition to providing precise inventory management and distribution functions, the CRS increasingly serves as the nucleus of a tightly integrated product management system, which includes not only reservation processing, but also advanced revenue management capabilities, chain-wide data collection, warehousing and mining, and electronic distribution through private and Internet-based links to a growing spectrum of reservation sites.
  • Tamara Lang on 07 Sep 12
     
    This article talks how about how far CRSs have evolved, from providing basic information to the "cornerstone of worldwide electronic distribution networks. Just like we read in the GDS article, CRSs have move from individual users to worldwide users offering a wide variety of information - availability, rates, departed guest information and much more. CRSs have also moved from one-way communication to two-way links. CRSs are now being tapped to provide sales information hotel company websites. They have definitely changed to meet the present needs of the industry.
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  • In the early years following deregulation of the airline industry, GDS were largely owned by airlines and used to provide information to intermediaries to sell tickets on particular carriers. 
  • In fairly short order, the government stepped in to regulate the bias.  As a result, the GDS
  • became a tool of the travel industry to sell a service.  Today, the airlines pay an intermediary to distribute their product – and they are paying a price much higher than the prevalent transaction costs.
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  • But the intermediaries don’t pay the airlines for the airline-created content they use to lure customers to their respective websites so they can sell hotel stays and rental cars. 
  • Airline travel is now available for purchase on multiple channels via the internet, including through the airlines’ own websites.
  • airlines are looking for ways to differentiate themselves by offering additional products and services to their customers that enhance the travel experience. This information is something the GDS cannot provide today without a significant investment in their systems.
  • There are other factors at play here as well. First, airlines know their particular customers better than the government or the GDS. Plus; the GDS haven’t evolved as the industry has dramatically changed.   Today’s GDS force the airlines to compete only on two factors; service and price.
  • The airline industry has found new ways to generate revenue by offering customers products they value and are willing to pay for
  • Heqing Zhu on 06 Feb 12
     
    This article talked about the development history and facing challenge of GDS in the airline industry. It also analyzed the changing role of GDS in the travel industry, and how the airlines tried to be survived by providing new products and services to generate more revenue. Finally, the article came to the conclusion that the airline industry cannot be duopolists nor monopolists.   
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