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acarter001

INNCOM's In-Room Controls Now on Intelity's ICE Touch for iPad | Green Lodging News - 0 views

  • By adding INNCOM’s Integrated Room Automation Systems (IRAS) to Intelity ICE (Interactive Customer Experience) Touch on iPads, guests can now control room temperature, lighting, drapes and alarm clock directly from their iPad tablet computers—even when they are not in their rooms. INNCOM is an industry leader in advanced guestroom automation systems for hotels and resorts. IRAS is INNCOM’s customizable multi-purpose platform for in-room guest controls. Intelity is the hospitality software developer of ICE, the award-winning integrated, customizable, branded interface that enables hotel guests to request all services instantly via in-room tablet, TV, laptop or mobile device. “By placing the INNCOM IRAS on our ICE guest interface, Intelity is giving travelers real-time fingertip control over their hotel experience,” said David Adelson, Intelity founder, president and CEO. “Once a guest has registered with the hotel, downloaded its app and received password authentication, they can begin interacting with the property via ICE from virtually anywhere.”
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    This is article speaks to room automation in guest rooms as a means to make hotels more green. Through the INNCOM system, hotels are able to customize the guest's stays by allowing them to adjust the lights and temperature. It also allows hotels to reduce cost as they are able to turn off HVAC units and turn on automatic lights. By allowing hotels to do this, they can save money on their utilities. With the INNCOM system, hotels also can upload their room collateral which reduces the cost of print for the hotels.
Xue Yan

Morgans Hotel Group Launches Intelity's ICE, a Digital Extension of - 3 views

  • NEW YORK, July 20 - Morgans Hotel Group Co. (NASDAQ:MHGC) (“MHG”), the original boutique hotel company, announces its plans to launch a new virtual concierge program, a digital supplement to its renowned “GEM” (guest engagement manager) services. This initiative utilizes Intelity’s ICE (Interactive Customer Experience), via iPads, which will be available in all guest rooms at Royalton.
  • This innovative hospitality development will offer guests the opportunity to interactively explore the hotels many amenities, browse and order in-room dining options, communicate with the concierge for tickets to events, or arrange a car service; all on brand new Apple iPads.  Guests will even be able to personally manage their requests using the new ICE Touch program in-room technology. From the convenience of their room, guests will have direct communication with hotel management allowing them a novelty experience and further establishing a seamless stay at Royalton
  • In addition to serving as a resource for guests, this new platform also offers advanced communication tools for hotel staff, including real time messaging, notes from the General Manager, messages regarding programmed events, and information on specialty cocktails and featured menu items from the restaurants’ Chef. Hotel employees will even be able to program specific video or on-screen messaging for in-house groups. Royalton, already renowned for their staff and service, expects this program to enhance guest communication while heightening operational efficiencies.
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  • “This is an opportunity for Morgans Hotel Group to provide a unique and engaging guest experience, while staying on the cutting edge of technology.”
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    The Intelity's ICE is a new virtual concierge program, as a digital supplement to its renowned "GEM" (guest engagement manager) service, which is established in Mogans hotel in New York. By launching the Intelity's ICE, nearly all guests' requirements can be accomplished quickly, for guests can explore the amenities in the hotels, search for events in the city, buy tickets and communicate with the hotel working staff through an ipad in each room. Not only that, but the hotel managers also find it a great program to communicate with the working staff. To the hotel managers, they think that the program can enhance customer service and increase communication opportunities as well as heightening operational efficiencies
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    I found the mobile app to be most interesting because my article disscussed that as well. I feel that the mobil app will certainily create a unique experience for the visting guest. By going digital there are many benefits to not only the guests but the environment as well. There will be longer be a need for plastic room keys, or large amounts of paper. Hotels will be able to save expenses and man power by providing systems like the new virtual concierge program. In particular, you won't need to hire so many people to book reservations over the telephone. Everything can be done through the Ipad which most people have now a days anyway. However, I would feel better if there was trouble shooter around should the guest not be able to comprehend the technologic system.
Marcos Oliveira

The Kimberly Hotel First NYC Hotel To Unveil InRoom Touch Scree - 0 views

  • The Kimberly Hotel, New York City's premier European-style boutique hotel, announced today it will now offer Intelity's ICE Touch (Interactive Customer Experience) screen systems in all guestrooms and suites
  • guests have access to everything they want,
  • Kimberly Hotel in Midtown Manhattan
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  • Intelity's ICE software. The software provides guests easy touch screen access to control their entire hotel experience.  Travel services available via the ICE software solution include weather forecasts, NYC destination guides, transportation services with a "Directions" module that allows guests to "map" to-and-from destinations using Google Map, flight status updates and the ability to print boarding passes at no extra charge.
  • services available via the ICE software solution include weather forecasts, NYC destination guides, transportation services with a "Directions" module that allows guests to "map" to-and-from destinations using Google Map, flight status updates and the ability to print boarding passes at no extra charge.
  • Kimberly Hotel is Manhattan's only true European-style boutique hotel, offering gracious hospitality and timeless elegance
  • Kimberly Hotel is located at 145 East 50th Street in New York City
  • Intelity, headquartered in Orlando, is a hospitality software solution company focused on the self-service marketplace
  • Intelity designs its software/hardware products with a focus on generating higher revenues, reducing operating costs and increasing guest satisfaction
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    The Kimberly hotel located at 145 East 50th Street in New York City became Manhattan's and New York's first hotel to utilize touch screen technology in its guest rooms. The technology is provided by Intelity, an Orlando based hospitality software solution company. The touch screen use a prgram called ICE (Interactive Customer Experience) to allow guests to order room service, check flight status, express check outs, check destinations using Google maps, and even the ability to print their boarding pass. This software and touch screen technology will definitely increase employee custoemr service and reduce guest wait time. Hotel personnel will be able to spend more time with the guest because many of the tasks will be literally at the guests fingertips. The hotel will save money because they will not need to staff as much because of the automated system. Fantastic technology.
vsain011

HOW CLOUD-BASED HOTEL SOFTWARE IS CHANGING THE HOSPITALITY INDUSTRY | by Datamate India... - 0 views

  • loud-based systems are hosted by a vendor’s server and give hoteliers a single, scalable system that’s flexible and easily updated.
    • vsain011
       
      These systems are quick and easy to use. Would be great for trainings, etc.
  • Eliminate the need for manual data sharing and processingGive staff more mobility and accessibility around the property (i.e. staff can view and update housekeeping status in real time)Take advantage of frequent software updates and enhancements instead of waiting to download and install new versions of their softwareAccelerate hotel check-in / outEasily integrate their PMS software with third-party tools and services
    • vsain011
       
      Cloud Software can make things happen faster and in real time. Thinking about the situation that we are in today and dealing with COVID-19 real time updates is a good thing to have in your system to better help not only guests but employees as well.
  • cloud-based systems are hosted by a vendor’s server and give hoteliers a single, scalable system that’s flexible and easily updated.
    • vsain011
       
      These systems are quick and easy to use. Would be great for trainings, etc.
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  • c1loud-based systems are hosted by a vendor’s server and give hoteliers a single, scalable system that’s flexible and easily updated.
    • vsain011
       
      These systems are quick and easy to use. Would be great for trainings, etc.
  • But hoteliers are increasingly looking for better service and more integrated technology options, and factors like these are just some of the benefits that cloud-based software can provide.
  • next two to three years hoteliers are expected to invest seven to eight percent more on cloud technology
  • can provide updated data in real time.
  • has the ability to host a property management system (PMS) from a remote location, allowing hoteliers to access their property data from anywhere in the world with an internet connection.
  • 1c1loud-based systems are hosted by a vendor’s server and give hoteliers a single, scalable system that’s flexible and easily updated.
  • eliminates the need for hoteliers to be physically present at their property to be able to check in on daily management operations.
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    The hotel industry has experienced a lot of change and cloud based hotel software continues to do so.With a good understanding of this technology it will make it easier to interact with guests. It provides real time updates and data that will keep people up to date, keeping things quick and efficient.
sdavi111

Proximity Marketing: 6 Sectors that Deploy Beacon Technology | by Henote Technologies |... - 0 views

  • Beacon technology has been generating buzz since Apple unveiled iBeacon in 2013.
  • Beacons allow brands to push messages to their customers who have consented to them, and engage with them in a more personalized manner. The customer effort here in driving the engagement is minimal as brands could communicate without them having to do anything at all.
  • Beacons are championing a new paradigm for communications between brands and customers.
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  • From the brand’s standpoint, beacons help collect data which could help them improve their operations, marketing, sponsorship, and more. This helps track the movements of customers in a crowded place and engage with them person
  • locale and sends timely messages to their smartphone or tablet.The travel industry uses this to add value to tourists visiting a new place. To help retain the spontaneity of travel, beacons could alert travelers about different events an
  • Some industries have implemented beacon technology to target customers
  • disposable income during their commute. Cabs in the United Kingdom are using beacons so customers receive personalized marketing messages during the com
  • In the food industry, beacons could be used for everything from processing grocery orders, to notifying a passerby about promotional offers, to creating a pleasant dining experience for the customers. Beacons allow customers to book their table, reduce the waiting time, collect bill payments directly through the app. Restaurants in Tokyo have gone a step further in making the menu and the user reviews visible to the customer through their apps.
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    Beacon market is an ingenious way for companies to spread their brand and also learn about the market and how to hone in on the target market. It can also help make one company stand out over another when a customer is searching the internet for their next trip or outing.
waldjustin13

10 robots automating the restaurant industry| 2021 Trends | Fast Casual - 1 views

  • From cocktail-making to burger-flipping, many food and beverage businesses are beginning to discover the benefits of using robots to improve their productivity.
  • The automation revolution has begun.
  • Even though the system was built for supermarkets, we don't see any reason why it couldn't be used in restaurants or hotel kitchens.
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  • Aside from being pretty damn cool and bringing innovation into businesses, customer-facing robots can help reduce human contact, a significant benefit at COVID-19.
  • Recently acquired by delivery startup DoorDash, Sally is a salad-making robot, mixing up to 8 fresh ingredients from vegetables to salmon into a compostable bowl in just 90 seconds!
  • Cecilia.ai is a smart, interactive bartender that can be placed almost anywhere, serve mixed drinks in less than 30 seconds, and give customers guidance about the menu using AI and speech recognition.
  • The entire process can be automated in this modular and customizable system, starting with spreading the sauce, topping it with cheese, then adding pepperoni and three more ingredients and baking the pizza.
  • Picnic can produce hundreds of pizzas per hour with just one operator, allowing the rest of the staff to be occupied with the rest of the food
  • The startup recently raised $16.3 million and has plans to install its robot in schools, stadiums and hospitals.
  • The Mini Bakery, built and designed by Wilkinson Baking Company, is a fully automated system for baking bread. It does all the mixing, shaping, proofing and baking, allowing bread to be sold hot and fresh directly to customers just like a vending machine
  • make 10 loaves per hour,
  • This countertop device makes authentic artisan gelato, fruit sorbets, frozen yogurt and ice coffee using biodegradable capsules, which can also be used as the serving bowl. Solato is ideal for small cafes and restaurants looking to upgrade their menu with fresh ice cream without wasting precious space and money.
  • can flip burgers and make fries
  • The system includes the Miso Analytics platform, which provides deep insights and improves food quality with cooking precisely as defined.
  • They can automate the food or beverage-making process, save money and human resources, enrich menus, make fewer mistakes, reduce food waste, and work 24/7 without a raise.
  • The Dark Kitchen, also referred to as ghost kitchens and virtual kitchens, is a kitchen space devoted exclusively to delivery-only restaurants, a trend that has seen a meteoric rise since the global pandemic began in 2020.
  • Beastro can be customized to automatically prepare any type of dish, prepare about 45 dishes per hour, collect analytics, and fully integrate with Cuismo, the company's online restaurant, and dark kitchen management software.
  • The company partnered with craft breweries in NYC to give customers high-quality coffee at a reasonable price, automatically made by a 20-square-foot kiosk that serves the cup using three little magnets.
  • While TrueBird's primary business model is to open dozens of automatically operated coffee shops in public spaces across the country, we can see no reason why you shouldn't set up one in your hotel or airport lounge.
  • ACUR-C by Japanese company Smile Robotics is an automatic robot for serving and collecting dishes in restaurants, clinics, nursing homes, hotels, and more.
  • The robot moves autonomously between tables, picking up trays with its robotic arm and bringing them back to the kitchen.
  • Among the company's clients are CaliBurger and White Castle, where it flips over 10K burgers and fries more than 12K baskets every month.
  • Another innovation for the hospitality industry is Milkit, a patented milk-tap solution that saves time, energy and money
  • With its unique milk bag, the Milkit device pours precise amounts of milk, saves up to 4 seconds per coffee cup and eliminates the need for storing milk bags.
  • Most of these systems are still quite expensive and are intended for filling in the gaps throughout the workforce (a major issue created by COVID-19), either to work alongside human employees so they can focus on more complex tasks, or just to serve as additional revenue sources or a tourist attraction.
  • already being used by several Israeli restaurants and hotels, as well as Starbucks in Germany.
  • As technology advances and AI becomes more accessible, it is no wonder that robots for the food and beverage industry are becoming more commonplace.
  • We believe that we will see more and more robots and machines in restaurants and hotels, making delicious meals or mixing fantastic cocktails.
  • Innovating the food and beverage industry is essential and will be beneficial for both the business and the customers.
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    This article discusses 10 robots that are helping to revolutionize the restaurant industry. These robots are really making an impact in the food and beverage industry by stepping in and filling workforce gaps due to the COVID-19 pandemic. The article mentioned that even though these robots have the ability to replace humans, it's very unlikely that will be happening anytime soon. Furthermore, a majority of these robotic systems are still quite expensive and are intended to work alongside human employees so they can "focus on more complex tasks." If you are interested in salad making robots, pizza robots, and my personal favorite the fully automated micro-cafe that creates coffee, then this will be a great read.
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    This article discusses 10 robots that are automating the restaurant industry. There are robots that make cocktails, pizza, burgers, coffee, ice cream, etc. Business are starting to discover the benefits of using robots to improve their productivity. Since the pandemic began, these robots have become increasingly used and all industries have started to take notice. In the future, it is likely that new generation technologies like these will replace front line workers.
Danielle Forem

Shodan: The scariest search engine on the Internet - Apr. 8, 2013 - 0 views

  • Shodan navigates the Internet's back channels. It's a kind of "dark" Google, looking for the servers, webcams, printers, routers and all the other stuff that is connected to and makes up the Internet.
  • Shodan runs 24/7 and collects information on about 500 million connected devices and services each month.
  • Rather than connect them directly, many IT departments just plug them both into a Web server, inadvertently sharing them with the rest of the world.
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  • If you want to see everything Shodan has to offer, Matherly requires more information about what you're hoping to achieve -- and a payment.
  • botnets -- large collections of infected computers
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    Many people first think of Google when it comes to search engines. In reality Google just "crawls the Web looking for websites" and it shows evidence that only 1% of information is actually searchable. This article presents a new website called Shodan which was made a little more than three years ago. It "navigates the Internet's back channels.... It's a kind of "dark" Google, looking for the servers, webcams, printers, routers and all the other stuff that is connected to and makes up the Internet". Its unbelievable the things this website can get a hold of, including the power to turn on and off a car wash to even the control over an ice rinks temperature. It say that IT departments are to blame because they want to control all these things through the internet for their convenience, when in reality they shouldn't be connect there at all. I believe this can all be solved by proper training and people need to really be more careful about what they put on the internet. I sure am learning that not everyone needs to know everything about you're life, especially through the internet.
Zhe Chen

Expedia Launches New Brand Campaign - 1 views

  • "We helped create online travel, but over the course of the last 15 years, the personal touch has been lost," said Joe Megibow, VP and general manager, Expedia.com. "In a world where every traveler and every trip is unique, Find Yours is our effort to capture the magic of travel and to make travel personal again. With more travel options than anyone in the world, no matter who you are and what you are looking for, we can help you 'Find Yours'."
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    This article talks about a new brand campaign which was launched by Expedia, an online travel site that helps users plan and book travel. This campaign, called FIND YOURS, is about content photos and videos and stories from everyday consumers include Personal Storytelling, Travel Blogger Integration, Social Media and NFFTY which are all about travelers' daily travels to give an image to show travelers' personalities and get personal touch back to business. As we know, information technology steps big forward to the future quickly. Nowadays travel agents turn its most businesses into online due to the less cost and more convenience. By doing the huge business and getting large numbers of information from expanding to the internet, travel agents get a big profit over the last 3 decades. But the personal touch is getting less and less due to this radical change on the internet; humanity is becoming mechanized and electronized and far away from actual contacts. So in my opinion, I am strongly agreed with this campaign and I think Expedia did a good job to make the electrical business to be personalized and more humanity which should be the nature of the business initially
Zhe Chen

Travelocity Boosts Green Hotel Offerings in Asia-Pacific - 1 views

  • In this era of eco-confusion, Travelocity works hard to highlight green hotels across its site and guards against green-washing with its rigorous program. Unlike some travel sites, Travelocity does not accept "self-certified" hotels for the Green Hotel Directory
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    This article talks about third-party professional who checks the effectiveness of sustainable practices applied and these properties have been audited by a qualified to help to build a Green Hotel Directory.
Grant Beck

FBI: Beware Of Malware Installed Via Hotel Networks - Forbes - 0 views

  • fake software updates booby trapped with malware that are being pushed through hotel internet connections .
  • malware that are being pushed through hotel internet connections.
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    This article brings to light security threats that are transfered via hotel networks. Fake software updates are used to hide malware which is installed on the computer when the update is accepted. The FBI offers tips on how to avoid being exposed to this after data on several hundred firms was stolen by hackers. The hackers broke into Marriott International Inc.'s records and had access confidential information. This article is important because firms have the responsibility of providing security for the clients as well as themselves. It is important to be aware of threats like this and of how it can be avoided so that the firm isn't put in a bad situation and have to deal with stolen information. With mobile devices and wireless networks becoming more common these types of threats need to be taken into consideration. Most users don't read the fine print or consider where software updates are coming from, especially if it looks like the source is a hotel they are staying at. This makes it even more critical that the hotel is aware of and blocking these threat because claiming that it was done without the knowledge of the hotel may not always be enough and looks badly for the security.
anonymous

The Mark Hotel Selects Agilysys Point-of-Sale Solutions to Boost Efficiency and Enhance... - 0 views

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    Infogensis POS continues to grow in usage. Next month they will appear at the ICE Totally Gaming Conference to promote their usage for gaming hotels and resorts. Earlier this year, the company solidified a new contract with The Mark Hotel in New York City. Imran Raja, the Director of Technology for The Mark Hotel said, "with Infogensis we have the best of both worlds- a combination of fixed and mobile point-of-sale solutions that deliver comprehensive functionality and maximum flexibility." This new luxury NYC hotel features traditional hotel rooms and residences, a full service salon, and multiple dining options. Infogensis Flex is one of the many reasons why this POS is growing in popularity. It offers hotels the use of a tablet touchscreen in which there are multiple language and menu options to help streamline F&B operations. The property I currently work for utilizes Infogensis POS. It is easy to edit menu options and prices, switch to different outlet menus, and easy for new employees to learn.
Melissa Krajewski

Going green in Monte Carlo - Travel - MiamiHerald.com - 0 views

  • The Société’s environmental successes range from banning red (bluefin) tuna to the recovery of ink cartridges in a sophisticated recycling program that reclaims six different kinds of waste.
  • What’s noteworthy about Monaco’s firm resolve for environmental protections is that it enhances the vaunted Monte Carlo experience, from the quiet serenity of its piney beaches to the lively buzz of the Place du Casino, arguably the hub of Monte Carlo’s dazzling nightlife, where the iconic Belle Epoque casino and Hôtel de Paris still glow dramatically every night, albeit with low-power floodlights.
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    Hotel de Paris in opulent Monte Carlo, Monaco pleasantly surprises as a forerunner in the hospitality industry's green revolution. Prince Albert II leads by example after having a 'sustainably' lavish wedding using local and fair-trade products. Even though "mullet carpaccio" does not sound delectable to me; I am sure world renowned Chef Alain Ducasse knows how to transform the ordinary into extraordinary. Prince Albert II went so far to even have his cows supply the milk for his ice cream dessert, I call that dedication. With such excellent leadership and funding in the green initiative the Prince Albert II of Monaco Foundation addresses three major environmental issues: climate change, biodiversity and water consumption. Because of the Foundation visitors to Monaco participate in the green initiative with or without their knowledge. The casino, four hotels, several restaurants and spas all educate their staff on how to "be green." Hybrid shuttles, organic farming, reclaimed watering, on-site herb gardens and the banning of bluefin tuna are all examples of how the hospitality industry in Monaco has gone green. Monaco's will and initiative in the green revolution is inspiring. I hope that every hotel worldwide can try to adopt some of these practices and look to Monaco as a role model.
Alyssa Westmeyer

Hotel technology trends that are changing how hotels do business - 1 views

  • Choice created the software in 2003 as an inexpensive solution for franchisees of its economy brands.
  • The PMS had a lot of growing pains at first, but eventually it became more and more cloud enabled and was adopted across the company.
  • “A lot of companies had outsourced their IT and now they’re bringing it back in house because they can do almost everything they need on the cloud or through software as a service.
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  • Switching to the cloud from a client server platform pays off with a big drop in both the initial capital outlay and the ongoing operating costs for the property management and other systems.
  • pects of a franchisee’s business, from guest check-ins and housekeeping services to billing and finances. Over time new features have been rolled into the software platform making it more robust and useful for hotel owners—it’s currently distributed in eight countries and available in four languages. And while plenty of cloud-based PMS packages are now available from third-party vendors like Micros, Maestro, and RoomKey, Choice’s internal solution has garnered its fair share of attention. “We had been getting knocks on the door from IT vendors at other hotel companies and individual Choice franchisees that own other brands, saying they were interested in our product,” says Pacious, “So we set up a new division so we could take a look at other opportunities we could develop.” This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles attachment-3
  • his led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles Hotel Market Insight: Cleveland a
  • This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system.
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    Choice Hotels has been a industry leader in the cloud PMS movement. They identified the opportunity to create their own platform 10 years ago when cloud was barely on the radar and have now successfully distributed it to 5,500 of their properties. Unique functionality built into the system is internet redundancy via cellular data plan, company-wide campaign pop-up messages to staff, interface to Pegasus and revenue management through predictive analytics. The platform has been so successful that, in response to inquiries from other companies who wanted to use Choice's proprietary system themselves, they created an additional revenue stream by establishing a separate company that sells and creates custom cloud PMS systems. One advantage pointed out is that managers no longer need to be on property to access and make changes to their PMS. While this is hugely beneficial to the majority of the industry (who already work long hours and visit the property on their day off), there may be some who take advantage of the situation. If this becomes the case, less oversight at the property means that operations has the potential to slip. It doesn't seem that this is a concern for Choice Hotels but it should be considered.
yoyohad

EVEN Hotels Introduce PDC's Smart Band(R) RFID Wristband System for Keyless Room Entry ... - 0 views

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    One issue that I always get into when travelling is misplace my room key. Every time I leave my room I have to find my room card first, even just for getting the ice, or for finding a microwave in the middle of the night. And when we return to the room, I have to dig into my purse to find the keys to open the door, not to mention when there is something wrong with the key due to all kind of issue. This Smart Band is so convenient and useful, I can simply leave the room anytime and not have to worry about losing the room key or misplace it somewhere else. The only concern I have about it, is that there is fee for it. Although it seems to be reusable, it's not well adopted in the industry, but I'm sure the cost will eventually go away. 
lkastwood

High tech and high class: How luxury hotels are embracing technology | Digital Trends - 0 views

  • The trend in luxury hotels across the globe is a simple touchscreenwith an easy-to-use graphic user interface that can control all your room’s amenities, such as lighting, air conditioning, TV, movies,and music. These systems also have the capability to handle communication with the front desk, housekeeping, concierge, and checkout.
  • Guests are greeted with a personalized welcome screen and a video from Krige explaining ICE, the Interactive Customer Experience.Once acquainted,you can control the room temperature or set lights at various levels from 100 percent to completely off. You can send messages to the front desk, request toothpaste from housekeeping, or ask the concierge for a restaurant reservation. Guests can arrange transportation or learn about the hotel, which just underwent a $450 million renovation. You can even check airlines and print boarding passes. A mobile ICE app in the works will be downloadable from the Plaza’s website, allowing you to do all these things before you even arrive.
  • “Hotels are using more technology to enable a higher level of service,”
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    I believe it is important for hotel brands to evolve with the people who are staying there. Nothing beats being at home; however, it is pretty awesome when you are staying away from home and do not feel as if you are missing out. This article covers just that, making a bold statement with their title; "High Tech and High Class: How Luxury Hotels are Embracing Technology". Modern hotels are on " a deeper level of connectivity than a simple iPod doc, or a reliable Internet connect". Many are using state of the art devices and software which allows their guests to control from the lighting in the room to even housekeeping. The article also talks about Shane Krige, General Manager of the Plaza in New York City. He purchased a few iPads for the hotel lobby for his guests to play with. The feedback led to the hotel putting an iPad in every room at the Plaza. The Star Hotel & Casino in Sydney Harbour now offers a Control4 systems which gives guests a touch screen control for the TV, lighting and temperature and even music. Even better than the touch screen control the suites all feature "a button labeled "Leaving Room" by the entry door that automatically places the suite in an energy-saving mode: With a single touch, it closes blinds, turns off lights and dials back air conditioners for energy savings. Should you forget to press this on your way out, after 30 minutes the system will sense there is no one and trigger the button automatically. Upon return your room will greet you by opening curtains, turning on the lights and displaying a welcome message". Greener might be more expensive; however, it pays for itself and saves the hotel money in the long run.
teresaricks

Creating an Alluring Mobile Travel Experience with Proximity Marketing | by Techware So... - 0 views

  • According to a research done by Trip advisor of mobile and social survey finds that around 87% of the global travelers use mobiles while travelling and among that 61% of them using social media while traveling.
  • Proximity marketing use location technologies to give proper and personalized information to the travelers at the right time and place by the device like smartphone, tablet, wearable.
  • The travel agencies can make offers dynamically to market their promotions directly to the travelers, without any intermediates. They can send push notifications to inform the beacon based app about the latest deals and boost their loyalty.
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  • Beacon technology proximity marketing now becomes an interesting resource for the providers of, both public and private, transportation services. Travelers can now discover a host of experiences with this beacon technology while they travel — from booking from their mobile phones to personalized hotel experiences.
  • with the ability to source customer data around physical locations, activities, time and personal interests, beacons provide a huge window of opportunity to target travelers with personalized and contextual experiences.
  • Proximity marketing makes flexibility and convenience for travelers to plan vacations or trips.
  • Travelers will benefit because they will receive real time information that is personalized, relevant and in accordance with their profile and preferences.
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    This article goes into detail on proximity marketing and beacon technology. It gives various pros of these technologies both for businesses and consumers.
Yichen Yang

Best Practices for the Hospitality Industry - 0 views

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    This article is introducing the best practices in the hospitality industry, aiming to saving resources. The hotel in Seattle implements a series of activities to accomplish that. These activities include: Using more efficiency equipment in the kitchen. Those equipments can be food steamers, spray heads, commercial dishwater, commercial ice machine and commercial refrigerator and freezer. Using commercial clothes washer and the water reuse and ozone systems in laundry system. In the guest room, there are also a lot of things can be refresh to save money and resource like low-flow tank, faucet aerators and plumbing. In the office, use both sides of paper and recycled paper can be very effective. Also, shut down the office equipment is also very important. During the meeting, reusable plates, glasses, utensils and other things can be used in the area. Food source from local growers is also helpful. Other area includes cleaning and maintenance, meaning how to occupancy the room with a minimum resources. Heating and cooling area includes check electronic systems in time and install renewable energy bulb. In the wider area like the building, the collect rainwater system and automatic irrigation system can be used. At last, at the point of sales and marketing, the hotel will set the room for Eco room, Pure room and Allergy room. Telling the customers the benefits and purpose of the hotel through the Internet is also a way to enhance the influence.
Nicole Stevens

After Starbucks Deal, Square Now Powers Point Of Sale And Mobile Payments For Boutique ... - 0 views

  • According to a release, customers will initially be able to pay with Square Wallet at Blue Bottle’s Oakland, Brooklyn, and San Francisco Mint Plaza locations, with the company rolling out Square to its remaining stores in the coming months.
  • Blue Bottle will use Square Register as its full point-of-sale system (Starbucks does not use Square Register) to accept cash and credit card payments, track inventory, and monitor daily reports. Customers will also be able to use Square Wallet to make purchases just by saying their names.
  • While Blue Bottle is certainly not at the same scale as Starbucks, small to mid size chains still represent a huge opportunity for Square. A number of small, regional chains are using Square Register and payments including, Pitango Gelato in DC and Baltimore (5 locations), Cafe Grumpy in NYC (4 locations) Amy’s Ice Cream (13 locations) and Cartel Coffee Lab in Phoenix and Tucson (5 locations).
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  • As part of the Starbucks deal, 7,000 Starbucks stores in the U.S. accept Square Wallet, and Square readers are also sold at company-owned Starbucks stores. Square also began selling its readers at Verizon stores a few weeks ago, bringing its total number of retail locations where the payments dongle is sold to 30,000.
  • Starting with a free credit card reader for the iPhone, iPad, and Android devices, Square Reader allows anyone to accept credit cards anywhere, anytime, for a low transaction rate of 2.75 percent per swipe, with no hidden fees. Square Register serves as a full point-of-sale system for businesses to accept payments, manage items, and share menu and location information.
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    I myself have a Square and swear by it. I use it to sell homemade goods and trinkets and fairs, as well as sell baked goods at fundraising events. The Square app and unit are free (after registry refund) and are simple to use. Just connect it to a bank account and you are off. You can take and keep track of both cash and credit card payments. Plus inventory tracking is easy. The Square turns any iPad, iPhone, iPod or android device into a traveling POS system. Plus there is no paper involved so it's a great first step to running a Green business. Square is the POS solution for small businesses. 
Marisa Chauvet

How to get the most out of the Global Distribution System (GDS) - 0 views

This article first talks about the benefits of participating in the GDS network. How the GDS provides a perfect virtual marketplace for travel inventory sellers such as hotels, airlines, and car re...

started by Marisa Chauvet on 07 Jun 13 no follow-up yet
marylauren1717

Auntie Anne's and Carvel Utilize Micros POS to Ensure Cross-Location Consistency | News... - 0 views

  • Carvel Ice Cream, franchisor and operator of over 450 food and beverage outlets worldwide, has selected the MICROS e7 all-in-one point-of-sale (POS) system as its preferred restaurant POS system. In addition, Auntie Anne’s Pretzels has extended its existing MICROS e7 preferred vendor agreement with MICROS for its 1,000 U.S. franchised locations.
  • The MICROS e7 combines the reputation and reliability of MICROS’ solutions with a cost-competitive and easy-to-manage POS solution.
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    Both Auntie Anne's and Carvel have begun to utilize the MICROS POS systems. Auntie Anne's has extended its existing MICROS e7 preferred vender agreement to help run all 1,000 franchised locations in the US. Likewise, Carvel has entered into a new agreement with MICROS for the MICROS e7 all-in-one-point-of-sale system. This will be their preferred POS system for their 450 international outlets.  Due to Auntie Anne's long standing history with MICROS and the MICROS e7 system, both Carvel and Auntie Annes, both operating under the FOCUS Brands portfolio, will continue to be clients of MICROS. The MICROS e7 performs the following: management of guest transactions, staff productivity, menu offerings and restaurant operations. 
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