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Dongyun Oh

Red Robin CIO Drives Change Through IT Management - 0 views

hospitalitytechnology.edgl.com/...ge-Through-IT-Management-85049

Technology hospitality

shared by Dongyun Oh on 08 Mar 13 - No Cached
  • Dongyun Oh on 08 Mar 13
     
    Statistically speaking, CIOs don't become CEOs. But it's not because they don't want it. Research shows that nearly half of CIOs aspire to become chief executive, but only four percent actually get there. Much more frequently, CEOs for the world's top companies - about half in fact - come up through C-level financial or operating roles (Vanson Bourne, 2012). Chris Laping, CIO of Red Robin Gourmet Burgers (www.redrobin.com), strongly believes this is because technology executives are too often focused on engineering and IT solutions to embrace their most valuable leadership quality: the ability to manage change. Technology leaders, he believes, possess powerful project management skills that can and should be leveraged across the business for even the most non-IT initiatives, with the particular role of being agents for change. Laping's official role at Red Robin is indicative of that practice: he's the company's senior vice president of business transformation and CIO. In that role, he oversees the company's technology, learning and development, enterprise project management and operations services teams. In this exclusive interview with Hospitality Technology, Laping shares how the technology team has taken on a business transformation role at Red Robin, and describes his overall vision for IT leaders. But it's not something CIOs are handed; they have to drive it, says Laping. Driving this change, perhaps, will also help more CIOs chase down their chief-executive dreams. HT: Let's start with some definitions: "business transformation" and "change agents" are pretty heady buzzwords that get tossed around executive boardrooms. What does business transformation really mean? LAPING: If you look at a classic Wikipedia definition of business transformation, it talks about people, process and technology. So when you push change through people, you usually do that through training. If you want to change business performan
TIAN LIU

Lessons from Apple & Google Teach Operators to be Leaders in Hospitality | Top Stories ... - 0 views

hospitalitytechnology.edgl.com/...be-Leaders-in-Hospitality83582

hospitality Technology

shared by TIAN LIU on 11 Jan 13 - No Cached
  • Hospitality leaders need to become pioneers.  Let’s iterate, take bold risks and be okay with failing fast so we continue to progress and deliver on improving travel experiences.  The next generation of travelers is looking for the creative thought leaders to anticipate needs that travelers don’t even know they are looking for yet.  
  • 1) Add a new product, feature or service into your portfolio every year. 2) Change what you’re doing or who you partner with. Are you successfully operating in Mexico? Add Central America. Cater to the business traveler? Go leisure. 3) Kill the product, then do one better. Not making money in F & B? Close it out at one location and perfect concierge service. 4) Eliminate some of the laborious and outdated notions of a traditional hotel.
  • TIAN LIU on 11 Jan 13
     
    The article was talking about how the hospitality firm can learn something from other industry, technology. As we all know the leader of the IT industry are Google and Apple inc. What is the most successful strategic to attract the customers? Through the article we can obviously find out the chrisma of the product is the most significant thing they have, the customer always expect some new things and improve at their new product, next version, this is the most important point of them to catch the customers' attention.  For the hotel industry, their have a lot similar things with technology area. The invariable system can not have any attraction in modem life, the hospitality leaders need to find out what is wrong with current system and operation and then find the solution. They should substitute some fresh thing for the old one, looking forward for the performance of new version, so the customers will have more increase in greenness and exception of the  new product in the future.
dbake008

2 Artists Want G-7 Leaders To End E-Waste. So They Sculpted Them Out Of Trash | Nevada ... - 0 views

knpr.org/...o-they-sculpted-them-out-trash

e-waste art leaders technology solution

shared by dbake008 on 21 Jun 21 - No Cached
  • President Biden and other leaders of the Group of Seven – seven of the world's wealthiest countries — prepare to meet for a weekend summit beginning Friday
  • two-story sculpture that replicates their likenesses using electronic waste in the hills overlooking the resort where they are meeting.
  • The sculpture, which is drawing large crowds, is arranged like Mount Rushmore — but with the G-7 leaders instead of U.S. presidents. The sculptors, artists Joe Rush and Alex Wreckage, have dubbed it "Mount Recyclemore." Rush says he hopes the leaders spotted it on their flights to Cornwall and that it encourages them to address the world's avalanche of e-waste.
  • ...2 more annotations...
  • The world produces about 53 million tons of e-waste annually and that volume is expected to double by 2050, according to the United Nations Institute for Training and Research and the International Telecommunication Union.
  • But he says Mount Recyclemore "forces viewers to consider e-waste as something that's local, immediate and very much theirs. Addressing questions of electronic refuse will in part require consumers in developed countries to tell manufacturers to make more durable and repairable devices. Artworks like this one are a starting point for the discussion.
  • dbake008 on 21 Jun 21
     
    12 people took 6 weeks to building a sculpture out of e-waste. The old technology pieces are compiled to resemble Mount Rushmore, expect with the G*7 leaders. This is to draw attention to the issue.This artwork is on way in which e-waste can be recycled.
Chris Cardoso

Hotel firm upgrades accounting system - 0 views

www.hotelnewsresource.com/article73028.html

shared by Chris Cardoso on 24 Sep 13 - No Cached
  • LBA Hospitality Partners with M3 Accounting + Analytics to Enhance Accounting Processes and Increase Efficiencies July, 31 2013 M3 Accounting + Analytics Seeking to update and streamline accounting processes for its 70-plus Southeast properties, Dothan, Ala.-based Larry Blumberg & Associates, Inc. (LBA Hospitality) recently announced an expanded partnership with M3 Accounting + Analytics, the national leader in hotel-specific accounting software, operations reporting, and business analytics. “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  LBA sought the ability to swiftly handle budgets, forecasts, and reports, and to dissect business data, all while insuring that the back-office accounting platform functionality was state-of-the-art and industry-specific.  In choosing M3, Benton cited how the company integrates accounting, business intelligence, and reporting, while eliminating most redundancy, software investment and annual hardware/software maintenance. In addition, Benton and LBA were looking for continual and automatic upgrades, backup and disaster protection, and minimized downtime.  LBA is implementing the full suite of M3 products: accounting through the AccKnowledge platform, time, attendance and labor management through the newly released RightTime solution and LaborWatch, and payroll services through RightPay. The company will also continue to use M3 Link business intelligence reporting, as LBA will be expanding it to bring financial data, operating stats, Smith Travel feeds and guest satisfaction data (including verbatim responses) into one completely customizable dashboard. LBA, which launched its business by developing a Sheraton Inn in 1973, is rapidly growing its management business and securing more and more agreements from sophisticated owners and investors.   Scott Watson, M3 Vice President of Sales & Marketing, said, “While our core product remains our accounting solution, we’ve continued to evolve and offer new products and services that meet the current and future needs of the hospitality industry. It is truly exciting that our product platform will help Beau and LBA achieve the aggressive growth they are anticipating over the next five years.”  The implementation and training process for all LBA properties is expected to be complete by December 1.  About LBA Hospitality Based in Dothan, Ala., LBA Hospitality is a hospitality management company focused on maximizing return, safeguarding assets and enhancing value. Founded in 1973, the company now manages 70 properties throughout the Southeast, from Texas to Virginia. More information is available at http://www.LBAHospitality.com.  About M3 Accounting + Analytics M3 is the national leader in hotel-specific accounting software, operations reporting, business intelligence and analytics, processing more than $8 billion in financial transactions for more than 3,000 properties. M3’s integrated suite of hospitality accounting products includes: AccKnowledge, Link, payroll and labor management services, and document imaging and retrieval – all designed to help provide hotel operators, owners and managers unsurpassed access to the information they need in the most integrated and cost-effective manner. The company was founded in Gainesville, Ga. in 1998, and also has a base of operations in Tampa, Fla. More information is available at www.M3AS.com. 
  • “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  
  • continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  
  • ...1 more annotation...
  • “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton
  • Michaela Gave on 24 Sep 13
     
    LBA Hospitality Partners with M3 Accounting plus Analytics to enhance accounting processes and increase efficiencies." As an industry leader LBA's Presidents feels they need to ability to meet requirements of their stakeholders and provide accurate real-time information for management and owners. When choosing M3 LBA's president noted how the company integrated accounting, business intelligence, and reporting while removing redundancy, software investment and annual hardware/software maintenance. Part of the requirements for choosing a company was continuous automatic upgrades, backup, disaster protection and limited downtime. LBA chose to implement a full suite of M3 products: Accounting through the AccKnowlege platform, time, attendance and labor management through RightTime solution and LaborWatch and payroll through RightPay. LBA will be expanding to bring financial data, operating costs, Smith Travel feeds and guest satisfaction data in one customized dashboard using M3 Link business intelligence reporting. LBA continues to grow after developing the Sheraton in 1973. Scott Watson of M3d is happy that M3 can meet the needs of their customers even though their core product is accounting solutions. They continues to help companies as they grow. Through this partnership they hope to continue to grow as meet the needs of their guest, investors and team. While it is important to have a core product to offer, I think it's also important to have additional products that meet the needs of your customer much like S. Watson said about M3 continuing to evolve and meet the needs of the hospitality industry. I feel this would make the company more marketing. It looks as if the President of LBA reviewed what the company's needs were and then chose to partner who leads the company in hotel specific accounting software. The president recognized the need to be able to report numbers accurately and forecast real data to its team, owners and investors. When I m
  • Chris Cardoso on 21 Oct 13
     
    The Larry Blumberg & Associates hospitality firm (LBA Hospitality) partnered with a management company, M3 Accounting & Analytics, to integrate new software in it's 70 properties throughout the southwest, fro Texas to Virginia. The services that will be provided by M3 will range from Accounts Payable, to General Ledger, Daily Sales Report, Labor Cost, Check Writing, Cash Management, Forecast, Budget, etc. M3 provides products and services that will continue to evolve and improve to be cutting edge in hospitality. LBA is using M3 to streamline an aggressive five year growth plan. Other hospitality business will begin to incorporate a service provider that can encompass all accounting needs.
earagon22

Disruptive Innovation? What Disruptive Innovation? - 0 views

hospitalityinsights.ehl.edu/ruptive-innovation-hospitality

Disruptive Innovation

shared by earagon22 on 27 Jun 22 - No Cached
  • The hotel room of the future is likely to be a combination of the high-tech and high-touch.
  • Wilhelm Konrad Weber, a partner at Swiss Hospitality Solutions, said technology is definitely driving the hospitality industry but it also poses a threat “because hoteliers are not necessarily early adopters”.
  • The online travel agencies or OTAs moved into the space, leaving hoteliers lagging behind.
  • ...8 more annotations...
  • innovation in hospitality tends to be evolutionary (“something that everyone expects you to do”) rather than revolutionary and disruptive (“something nobody expected you to do.”)
  • using AI, to pair customers with call center agents to maximize sales.
  • Chishti calls himself a disruption and AI cynic.
  • I is just a set of statistical tools and various incarnations of this have existed for the last 40 or 50 years. It’s just that the machines in which these tools run have become somewhat more advanced and more powerful over the years, but this is not a seismic shift. There’s no dramatic and disruptive event happening here. It’s just the slow and steady emergence of a technology that’s been around for quite a while.”
  • What is more likely to happen is a re-distribution of work. So in many cases AI actually enhances human labor productivity and should increase labor demand.
  • we create a magical experience that borders on art and borders on beauty that enable our customers to come back. That just doesn’t get replicated by machines.
  • Weber of Swiss Hospitality Solutions says he gets somewhat nervous “if somebody is talking down AI”. Citing the MIT online experiment, Moral Machine, he adds that artificial intelligence, built into self-driving cars, may have to make life and death decisions on the roads.
  • there will be a shift from professors reading out research articles in a lecture theatre to a ‘blended’ learning approach which integrates digital teaching elements.
  • earagon22 on 27 Jun 22
     
    EHL Insights is a Swiss based company that dove into what leaders in the Swiss hospitality industry believe in regard to disruptive innovations for the global industry. The article interviewed a few different leaders and got their take, like Wilhelm Konrad Weber, who believes that technology is affecting the hospitality industry but also poses a threat because hotel leaders are not necessarily ready to adapt/adopt to ever-changing technology. OTAs were mentioned as an example of the industry falling behind as these websites help eliminate loyalty. Weber also mentioned that innovation in the industry is evolutionary rather than disruptive due to the demands and expectations from investors and analysts. One person, Zia Chisti, is a skeptic when it comes to artificial intelligence and works for a company that utilizes AI. He argues that AI is not disruptive as it has existed for awhile and is a slow and steady process. The argument made by Chisti is that guests expect a service with real people rather than machines. Overall, there will be technological advancements but it will be slow and steady. It's just up to hoteliers on how quickly they want to implement it.
anonymous

AccorHotels to acquire leader in the concierge market, John Paul - eHotelier - 0 views

ehotelier.com/...der-concierge-market-john-paul

technology Hospitality leader concierge

shared by anonymous on 19 Jan 17 - No Cached
  • AccorHotels announces today it has begun exclusive negotiations for the acquisition of John Paul, the leading player in premium customer and employee loyalty services.
  • anonymous on 19 Jan 17
     
    AccorHotels, which represents 20 brands and over 240,000 hotels, is in negotiation to buy an 80% stake in John Paul. John Paul is a leader in loyalty solution in numerous industries. The company leverages its state of the art technology to do so. With the acquisition of the company, AccorHotels will acquire "the first technology enabled concierge, equipped with proprietary CRM and data platform based on a behavioral profiling and 360 personalization". Having this type of software on hand will allow the company to strengthen its brand by providing a better customer experience. AccorHotels hopes to do so by using the in depth profiling system and strengthening their CRM with data attained through John Paul.
lande070

AI could save hospitality businesses £26k a year, says new report - 0 views

www.boutiquehotelier.com/ai-hospitality-savings

shared by lande070 on 26 Jun 22 - No Cached
  • £26,000 a year.
  • £26,000 a year.
  • A new report has found that the use of artificial intelligence (AI) could save hospitality businesses up to £26,000 a year.
  • ...6 more annotations...
  • £26,000 a year.
  • adopting AI, such as chatbots and automated financial reporting, businesses can save an average of nearly 40 hours each week, or 2,075 hours per year.
  • leaders in the sector are among the least confident with AI, with more than a quarter (26%) of hospitality business leaders not confident to use the tech in their business.
  • A further quarter (24%) stated that a lack of expertise is preventing them from using the tech, highlighting a need for upskilling in the sector.
  • fears about the impact of AI on the workforce, with 67% of UK business leaders stating they were concerned that more AI will result in job losses.
  • As for consumers, one in 10 would actually like more AI-driven personalisation,
  • lande070 on 26 Jun 22
     
    Research estimates that AI can save £26,000/$32,000 per year. The article specifically mentions chatbots and automated financial reporting as AI areas, but it also mentions that hospitality leaders lack confidence in implementing new tech and also fear job losses. The study also asked consumers - 1 in 10 would like more personalization which can be driven by AI tech.
Marcos Oliveira

Hotel software pioneer heads to the Cloud - 1 views

www.hospitalitynet.org/...4058991.html

shared by Marcos Oliveira on 19 Jan 13 - No Cached
  • Since 1994, protel hotel software has raised the bar for innovative state-of-the-art software solutions, proving a keen insight into the requirements and needs of hoteliers
  • protel hit the ground running by introducing the first property management system with a graphic user interface
  • protel was the first to offer a complete front office application on a mobile touch screen device
  • ...5 more annotations...
  • more than 4,000 clients use Cloud solutions by protel
  • web-based applications can be accessed through an Internet browser on different types of devices regardless of operating system or native language.
  • credo
  • protel hotelsoftware
  • "Eighteen years of experience and the constant exchange of ideas with 11,000 clients and partners have taught us what the industry needs. We believe that employing new technologies for hotel systems creates innovations that accelerate the industry's growth and substantially benefits clients and guests
  • Marcos Oliveira on 19 Jan 13
     
    A German hotel software company, protel, has been an iinnovative leader in the software PMS since 1994. Protel became a leader in the hospitality software field by introducing the first property management system with a grpahic user interface (GUI). Once companies began going mobile, they again were the first to offer a complete front office application on a mobile touch screen device. Protel offers several web-based applications that can be assessed through the internet on any type of device, any operating system and in any language. This particular articel I found interesting because I had never heard of the company but they have paved the way for many of the large hotel franchises to utilize mobile based apps for their hotels. With so many of the larger hotel chains, I would imagine that they would have been one of the original innovators of the mobile web based technology but instead it was a German company that helped pave the way for the hospitlaity industry.
Mingxue Jia

Infor Gives Hospitality Companies Edge In Measure Social Sentiment :: Hotel News Resource - 0 views

www.hotelnewsresource.com/_Measure_Social_Sentiment.html

hospitality social sentiment resource

shared by Mingxue Jia on 14 Jan 13 - No Cached
  • Infor, a leading provider of business application software serving more than 70,000 customers, today announced the availability of social sentiment measurement capabilities within the Infor Hospitality Management System dashboard.
  • Built through a new strategic collaboration with TrustYou, a market leader in online reputation management for the hospitality industry, hoteliers now have the tools to integrate TrustYou's data into Infor's existing Hospitality suite
  • providing real-time access to social sentiment that will aid staff in improving guest satisfaction to encourage more bookings.
  • ...9 more annotations...
  • and streamline them into a straightforward, digestible summary for properties to address as they see fit.
  • Through this added data, strengths and weaknesses can be identified in real-time so that hoteliers have the ability to rectify guest concerns more rapidly.
  • Specifically, these three new widgets -- Seal (TrustScore), Source and Review
  • via a series of dashboard-embedded widgets
  • The Seal Widget displays a hotel's overall TrustScore
  • The Sources Widget gives staff an overview of numerous review websites where the hotel is represented so properties can better manage their online reputation
  • the Review Widget displays current reviews of a hotel.
  • will enable hoteliers to listen, understand and respond to guests, and proactively fix any complaints or criticisms," said Ben Jost, CEO and co-founder of TrustYou.
  • which we believe will ultimately improve customer satisfaction, increase sales, drive marketing efforts and enhance customer service."
  • anonymous on 14 Jan 13
     
    This article describes a new tool to measure and aid in guest satisfaction. Through a strategic partnership, Infor (a business application software company) enlists TrustYou (a market leader in online reputation management) to help create a system used to provide real-time access to positive and negative feedback from guest. There are three widgets designed to search through data and streamline them into summaries that hotels can use to enhance their customers experience. All information reported is current information, that way hotels can quickly respond to their guests. This technology is key in creating the best guest experience possible and it allows hotels to do so within a matter of minutes. The real time access feature would allow hotels an opportunity to turn a would be negative experience into a positive one. Hotels rely on "word of mouth" Marketing, especially with social networks, blogs and message boards becoming such a huge part of the daily exchange of information. We must admit, a lot of us value the opinions of our Twitter followers. It is vital for hotels to keep up with these different areas of communication so they can strategically position themselves in an ever growing and competitive market. They can address concerns immediately while at the same creating opportunities to build their brand. Hotels must utilize this advanced approach if they want to survive in this industry.
  • Mingxue Jia on 18 Jan 13
     
    This article describes the infor company（a leading provider of business application software） and trust you（a market leader in online reputation management） built online reputation management software for hospitality industry. Hoteliers could access to the social senciment on a real time. From the customer's perspective, there are many factors related to choose a hotel form more than hundreds choices. Not only the hotel's facilities and services, but also the reputation on the internet will influnce customer's slection. Nowadays, with the rapid development of social networks, the senciment plays a great role in people's life. For example, in China, there is a web-site, named as "Quna". On that web-site, people share the travel information, rate the restaurants and hotes. The new travelers could get some ideas about the hotel choosing. Therefore, the hotel manager must pay attention to the public reputation management in time. Now, the hoteliers could access to the social senciment in real-time via a series of dashboard, embedded widgets. What's more, by this tool, the hotel employees could correction error, redeem hotel's reputation, improve customer satisfaction, and improve hotel's occupancy rate.
anonymous

M3 Accounting Services | M3 Accounting Services hires new Sales Director for new hotel ... - 0 views

www.m3as.com/...Post-HITEC_Trade_Show.htm

shared by anonymous on 20 Oct 12 - No Cached
  • Well known as an industry leader in hotel accounting and analytics software, the 2012 HITEC event marked M3’s first foray into the trade show arena.
  • M3 offers the highest performing back office automation solution in the hospitality industry for all sizes of ownership and management groups, without the need for expensive servers, extensive training or IT staff to setup or maintain. M3 has certification by all leading industry associations, and is the only hotel accounting and analytics software provider that is SAS and SSAE-16 certified.
  • M3 Hotel Accounting is the industry leader in hotel-specific accounting software, processing over $8 billion in financial transactions annually
  • anonymous on 20 Oct 12
     
    M3 made its first appearance at the Hospitality Industry Technology Exposition & Conference (HITEC) event. M3 is a hotel accounting software. M3 works with industry leaders and is highly certified. M3 software can be integrated into any hotel. M3 software eliminates expensive servers, training, staff, setup, and maintain costs. I think M3 is expanding its arena by attending trade shows that will also give them more exposure in the industry. 
Jia Zhu

Evolving Technologies To Drive Competitive Advantages / Arthur Andersen - 0 views

www.hotel-online.com/...tech.html

shared by Jia Zhu on 27 Oct 12 - No Cached
  • The technology life cycle provides a model to assess how and when companies and individuals adopt new technologies. Pioneers are generally the first to acquire new technologies and take the greatest risk. A second category of technology users -- leaders -- adopt relatively unproven technologies, but the risks are known and accepted.
  • In terms of costs and benefits, the best balance appears to be with the leaders who invest significantly less than pioneers and incur reduced risks, yet their technology investments can yield similar benefits.
  • The desire of operators to improve the guest experience.
  • ...10 more annotations...
  • Optimally, hotel organizations should be able to reduce IT costs, leverage investments in PCs and improve staff productivity. In addition, client server technology sets the stage for the still more sophisticated technologies of the next decade in which guests will have greater access to in-room technologies, and fully integrated systems using a common database will be the norm.
  • client server technology. This technology will bring no less than the dismantling of the management information system (MIS) paradigm as we have known it, more completely democratizing access to information than at any time in the past.
  • Client server technology is probably the most viable strategic option for medium to large multi-property owners and operators as technology upgrades are made.
  • The potential to improve operating efficiencies.
  • Guest services accessed by the guest typically involve the use of the in-room television remote control to select from a suite of interactive programs and services. Guests can navigate easily through multi-media video and audio, and be automatically connected by phone to outside services.
  • involve a PC running a front-end application that allows access to outside services, as well as access to guest-specific information maintained in a central repository or database. In either case, the method employed is driven by the guest familiarity and comfort in using technology.
  • better target a hotel's customer base.
  • Client server technology now permits a hotel chain to maintain one single customer database which can be accessed by all of the properties connected to the server over the network. In addition, far more data can be collected about the customer and his spending, making the database much more powerful as a focused marketing tool.
  • Technological advances thus have the potential to generate a range of benefits critical to remaining competitive, and ultimately driving expanded market share and profitability. Nevertheless, the barriers to increased investments in technology by hotel owners and operators can be daunting. These include general resistance to change, lack of available funds or manpower to invest in technology, and a perceived inability to quantify benefits.
  • investments in technologies and effective application of these technologies in hotel operations and services will become one of the most decisive factors differentiating successful hotel organizations globally in the years ahead.
  • Jia Zhu on 27 Oct 12
     
    This article discussed about the advantages the technology bring to hospitality industry and why it is important for hotelier to make investment in IT. Technology life cycle provides a model for companies to assess when to adopt new technology. The best balance between the investment costs and benefits are the leaders who invest less then pioneers and incur reduced risks. Hotel technology investment is critical today for the following areas, improve guest experience and improve operating efficiencies. Then the article continue to discuss the development of technology in the last and what the new technology investment brought to the hospitality industry. For example the client server technology brought the integration in the 1990s, more advanced and well-integrated system for on-stop guest services and database marketing. Technology advances have the potential to generate benefits critical to remaining competitive and ultimately driving expanded market share and profitability. The barriers to increase investment in technology by hotel owners and operators include general resistance to change, lack of available funds or manpower to invest in technology and perceived inability to quantify benefits. As a result, investments in technologies and effective application of these technologies in hotel operation and services will become one of the most decisive factors differentiating successful hotel organizations globally in the years ahead.
ning sun

Hotel Data Security Comes of Age - 0 views

lhonline.com/...ata_security_comes_of_age_1213

hotel data security

shared by ning sun on 26 Mar 12 - No Cached
  • ning sun on 26 Mar 12
     
    Hotel system contains various information and personnel privacy related to customers so that it is easy to be stolen or make use of by criminals. "Industry leaders speak openly that data security is a crucial part of running a business". But this issue is becoming more and more important and also take in to consideration in customers' mind. This article pointed out that there are three ways to decrease the threaten of data security which are preparation, response and post-mortem. The preparation is invisible but very significant effort to prevent attack. When a hotel experience a breach, system and employee can react immediately and take a right and quick step to kick the hacker out of system and protect data. And for post-mortem, both leaders and employee should learn something from this kind of event and update all plans and training.
Melissa Krajewski

Availpro and Premier Hotels of the World announce extended partnership - 0 views

www.hospitalitynet.org/...4054330.html

extranet cloud online distribution channel

shared by Melissa Krajewski on 27 Jan 12 - No Cached
  • CEO of Premier Hotels of the World™ Mr. Martin Fabiano states: "We are excited to announce the partnership with Availpro, which will give our Member Hotels a distinct advantage over other Groups."
  • Melissa Krajewski on 27 Jan 12
     
    The Availpro organization is the hospitality industry leader in online distribution. Its mission is to provide hotel owners with the most effective online sales platform. Using the tagline, 'The World is your hotel Marketplace,' Availpro has helped thousands of hotels worldwide sell over ten million rooms by utilizing a highly developed extranet channel. Availpro's extranet channels provide two-way connectivity to over one hundred distribution websites. With a larger scope of distribution the hotels using Availpro increase their sales and become more efficient. In addition, Availpro's management of these extranet channels saves hotels valuable time. However the reason Availpro is the leader in online distribution is not just its booking capabilities but rather its recent developments that together provide their clients an online distribution extranet solution. The booking engines that made Availpro successful expanded to include mobile applications and social booking with Facebook. Availpro also introduced important decision-making tools such as the Smart Channel Manager, Rate Screener and Guest Satisfaction. I was curious about the 'Rate Screener' so I read Availpro's article "Availpro rate screener allows Hotel owners to sell their rooms at best rate," published on October 17th 2011 (http://www.hospitalitynet.org/news//4053349.html). This tool was developed with user input and tested in real life rate decision scenarios. The all-in-one solution allows managers to see their rates, inventory and competitor rates on a central distribution schedule. By analyzing their competition in real time managers are able to optimize their rates. Long gone are the days when managers used to call the local competition and pretend to be walk-in guests to find out fire sale rates. This most recent article, published on the third of January 2012, discusses Availpro's growing partnership with Premier Hotels of the World™. By incorporating Availpro's ex
lavendersheshe

A revenue leaders response & best practice in a crisis | By Limin Cheng - Hospitality Net - 0 views

www.hospitalitynet.org/...4097048.html

technology hospitality solution business

shared by lavendersheshe on 27 Feb 20 - No Cached
  • By the simple routine of running daily pick-up reports, monitoring booking pace and reviewing the forecast, the discipline of these reports equips us with information to understand the severity of what is happening.
    • lavendersheshe
      lavendersheshe on 27 Feb 20
       
      even though things are going bad during the times of this outbreak and its effect on sales. It is still significant to follow up on reports and monitor performance to learn the impact of such a crisis.
  • Understanding the macro-perspective may be cold comfort in the face of lost revenue, but it provides a realistic picture of performance and could be useful in dealing with anxious comments from far-away head offices.
    • lavendersheshe
      lavendersheshe on 27 Feb 20
       
      During times of a crisis, it is a great comfort to learn what other businesses in the same geographical area similar to your hospitality business did during that time and how they came out of the crisis and possibly find inspiration on what you could do better as an organization.
  • it's important to divert your sales or distribution efforts to other sources of revenue.
  • ...2 more annotations...
  • If we respond to a cancellation request with patience, compassion, and anticipation that they will return, your guest is likely to return when they can arrange their next trip. If we respond in a petty way to reject refunds or charge cancellation fees, you might get the money but you would have lost the customer forever and left a bitter taste in their mouth.
    • lavendersheshe
      lavendersheshe on 27 Feb 20
       
      It is important to treat the customers right during the bad times as much as the good times. A customer trusts your business more if there treated with compassion and integrity during a challenge and they will most likely come back.
  • As a revenue leader, this is the time to show the rest of the hotel team that we are more than statistics, increased prices and overbooking levels. It's a time to use data to paint realistic expectations, whilst strategizing for the turnaround when it comes.
  • lavendersheshe on 27 Feb 20
     
    The coronavirus has become a crisis all over the world. This crisis has negatively impacted the hospitality industry in areas such as the Asia Pacific. This article is a detailed code of conduct of the most healthy ways a revenue leader can positively respond and impact the business during the times of a sharp decline in sales.
Nivia Butler

- Microsoft's Cloud Computing Strategy and Roadmap Evident at Convergence 2013 - 0 views

www.forbes.com/...ap-evident-at-convergence-2013

shared by Nivia Butler on 02 Jun 13 - No Cached
  • Microsoft's Cloud Computing Strategy and Roadmap Evident at Convergence 2013
  • Microsoft’s Convergence 2013 marks a subtle, yet
  • very significant shift in how this technology leader is marketing itself to partners and the outside world.  They are humanizing their marketing, messaging and products.
  • ...3 more annotations...
  • For Microsoft to succeed with Windows Dynamics and Azure, they are going to need each partner and reseller to believe in the vision of a cloud-first strategy, then translate their unique expertise into sales. 
  • Kirill Tatarinov’s keynote underscored how committed Microsoft is to becoming a cloud, devices and services company. 
  • While Kirill did not specifically say that, it is clear from an architectural standpoint Windows Azure will be the foundational element of their devices and services strategy. 
  • Nivia Butler on 02 Jun 13
     
    The article discusses Microsoft's cloud-first computing strategy and roadmap. The concepts were presented during the keynote address of Kirill Tatrinov at the Microsoft's Converge 2013 event. Microsoft is using a humanized approach in their marketing and messaging as they embrace a cloud computing, devices, and services strategy. The company is offering Windows Dynamics and Azure as part of their cloud-first strategy. Microsoft Azure is the foundational element of the company's devices and services strategy. Microsoft is committed to becoming a leader in the field. They will need their partners and resellers to believe in the strategy in order to be successful. During the Converge 2013 event, Microsoft presented four customer success stories from the Microsoft Customer Excellence Award. The four companies highlighted were Chobani, Shock Doctor, Revlon, and Weight Watchers. They each outlined how Microsoft Dynamics allowed them to better connect with customers and run more efficient businesses. Microsoft's cloud-first strategy has infused a sense of hope and anticipation in many partners and resellers and this could serve to transform the company's vision into a profitable reality.
Jing Huang

Wrap-up: Software, Telecom, and Recovery - HBS Working Knowledge - 0 views

hbswk.hbs.edu/2783.html

software telecom

shared by Jing Huang on 24 Jan 13 - No Cached
  • Venture capital firms ask themselves tough questions these days.
  • The software industry has been heavily over-invested in for the last few years, according to panelists at the session "Can Software Recapture Investors' Interest?"
  • Among them: how can they dig out of the dot-com collapse? How should they invest going forward? How should the leader of a firm strike the right note for the future? And is it a field that graduating MBAs should aspire to enter?
  • ...2 more annotations...
  • The new thinking is to avoid huge packaged platform suites and focus on spot applications for blocking hackers and preventing online invasion. There is a trend to invest in application and infrastructure hardware, said John G. Simon, a partner at General Catalyst. An opportunity exists, he said, for add-ons and plug-ins that ride on top of ERP systems. "People want to get things in digital form."
  • The best VCs are managing investments the same way in both areas. "We're helping them stay alive during a horrible economic downturn so they can last on a minimum amount of capital during a period in which their top line is not going to grow very much," said Kevin Maroni, of Spectrum Equity Investors. "We're waiting for the cycle to return."
  • Jing Huang on 24 Jan 13
     
    Venture capital firms ask themselves tough questions these days. Among them: how can they dig out of the dot-com collapse? How should they invest going forward? How should the leader of a firm strike the right note for the future? And is it a field that graduating MBAs should aspire to enter? According to experts at the conference session titled "From Bubble to Recession: The Current State of the Venture Capital Industry," none of the answers are simple, but a sense of perspective remains one highly valuable commodity. According to Walter Kuemmerle, a Harvard Business School professor who served as panel moderator, the money flow in venture capital may have been down 51 percent in 2001 compared to 2000, but the sum total was still greater than the previous eighteen or so years combined.
Melissa Krajewski

CBS plans to use improved technology for Masters telecast | Masters - 1 views

www.augusta.com/...ed-technology-masters-telecast

event planning technology RF wireless cameras

shared by Melissa Krajewski on 12 Apr 12 - No Cached
  • wireless radio frequency cameras will follow the leaders around from the practice range to the first tee
  • “It’s as big (as), if not bigger than, the Super Bowl,” he said. “It’s a challenge, but it’s all in the planning. We have people planning this 12 months a year.”
  • Melissa Krajewski on 12 Apr 12
     
    CBS Sports debuted their improved technology during their recent Masters telecast with the help of high-speed wireless radio frequency (RF) cameras. The cameras followed the leaders on the ground to provide viewers more access to the 365-acre golf course. This enhanced technology has never been used before at the Masters, a traditional venue that is notorious for its cell phone ban. In this day-and-age spending a day without a cell phone is unfathomable to some. However thousands of patrons attending abide by the rules for the love of the game. The Masters is comparable to the Super Bowl in terms of media coverage and hype. The event also generates higher room rates and occupancy levels due to increased demand.
Xinyu Tian

BW Online | February 21, 1000 | An Eagle Eye on Customers - 0 views

www.businessweek.com/...b3669024.arc.htm

Software business

shared by Xinyu Tian on 26 Mar 12 - No Cached
  • w Marriott Never Forgets a Guest
  • What makes such velvet-glove treatment possible is Marriott International Inc.'s use of customer management software from Siebel Systems Inc.
  • Marriott, America's No. 1 hotel chain, is the industry leader in using technology to pamper customers.
  • Xinyu Tian on 26 Mar 12
     
    being on the curve of the technology revolution, Marriott get the competency advantage and always being the America's No 1 hotel chain as the industry leader.
jennifer amador

Modern Independent Hotel Websites Drive Results... and Awards - 0 views

www.hospitalitynet.org/...4056695.html

hospitality website sites models

shared by jennifer amador on 02 Jul 12 - No Cached
  • VIZERGY, a leader in hotel Internet marketing, recently won two Interactive Media Awards (IMA) for website designs, including the highest honor of Best in Class.
  • The awards are a testament to the company's evolving and leading website design principles that factor into all of their clients' websites.
  • VIZERGY's design team adheres to the latest industry design and usability standards, as well as best practices determined by the team's years of award-winning experience. Along with professional images and search engine optimized copy, VIZERGY's client websites include bold calls to action, prominent booking engines, social media integration, layered imagery, shadows and more.
  • ...1 more annotation...
  • "Our design team is constantly researching and implementing the latest website design and standards. More awards are a testament to their diligence," says Philip Faircloth, VIZERGY's Director of Operations
  • jennifer amador on 02 Jul 12
     
    This article is recognizing the performance of a great innovative website model developer Vizergy's; which captures the wonderful images and writings and place them into corporate websites. VIZERGY's is being acknowledge for being the leader in hotel internet marketing and interactive media awards. Nevertheless, VIZERGY received one of the highest acheivements for excellence in website design and development; I personally believe that companies should recognize such accomplishment and let it be know to the hospitality industry that it is very important to dedicate time and perhaps money into website development. A website not only represents the company as a whole but it can be seen worldwide over the internet and therefore should be up to standards and complice with all hospitality industry marketing related.
Chengcheng Feng

Global Distribution Systems in Present Times - Four Major GDS Systems; Amadeus, Galileo... - 1 views

www.hotel-online.com/...Oct02_GDS.html

shared by Chengcheng Feng on 26 Jan 12 - Cached
  • Among the “shelves” on which buyers search for travel services are world’s global distribution systems and the Internet distribution systems
  • The airlines realized that by automating the reservation process for travel agents, they could make the travel agents more productive and essentially turn into an extension of the airline’s sales force. It is these original, legacy GDSs that today provide the backbone to the Internet travel distribution system
  • Fang Shu on 26 Jan 12
     
    October 2002 - The travel marketplace is a global arena where millions of buyers (travel agents and the public) and sellers (hotels, airlines, car rental companies, etc.) work together to exchange travel services. This is a good article talking about four major GDS System companies in the world nowadays. When we do some research in GDS area, it is better for us to know some information about these four companies. They are Amadeus, Galileo, Sabre and Worldspan. The author said that Aadeus is Number 1 inlocations worldwide compared to other three companies, Galileo International is a cautions follower when it comes to technology when compared to other GDS companies. Sabre's competitive strenghs are market position, global reach, stable product line, diversification of revenue streams and intellectual capital. And Worldspan has successfully developed the strategies and solutions to ensure the company's long-tern success. After read this article, I think I have the big picture of what GDS System is. The author gave us the strength of different systems. I know what are these GDS companies doing right now in the world. And what is the best is that the author used some accurate data to support the point. So in my point of view, I don't only understand the knowledge related to GDS System, but also learn the way to write my paper, that is using lots of numbers.
  • ...9 more comments...
  • Fang Shu on 26 Jan 12
     
    I don't know why but I was failed to highlight this article. I did it in My Library.
  • YONGHE FAN on 27 Jan 12
     
    It is a great article that provides some detailed information on the four most famous GDS. and it was separated into four parts by explaining the four major GDS one by one. It is talking about the history, current status and development of these four major systems to help readers understand what exactly it is and how it works. I like this because it helps me create an overview of GDS systems.
  • Ligia Elizondo on 27 Jan 12
     
    Interesting article that summarize important information about major GDS companies. GDS companies such as Amadus, Galileo and Sabre are platforms in which a range of travel related services are offered through electronic switches and routers .
  • Jingyi Wen on 28 Jan 12
     
    This article introduces four major GDS systems' characteristics and strength. I think these information will be useful for hotels when they choose the GDS systems.
  • Yu Zhai on 30 Jan 12
     
    According to the World's Leading CRS/GDS System 2011, Sabre is the winner profile. And the Amadeus, Galileo, Worldspan and Zurich Systems were nominated.
  • Joe Cilli on 10 May 12
     
    This is about GDS!
  • paige rosenberg on 12 Jul 12
     
    In the travel marketplace it is global where buyers and sellers work together to exchange travel services. Global distribution systems and the internet distribution systems have become electronic supermarkets linking buyers to sellers and allowing reservations to be made quick and easy. Travel today is sold most on the internet, it is a vast networks of suppliers and a wide customer pool in a centralized maket. Currently today there are 4 major GDS and they are continuing to grow. This article pretty much summed up what we learned in the past 2 classes
  • Irine Wallace on 03 Sep 12
     
    SUMMARY A global distribution system (GDS) represents a computerized system used for managing different transactions within the air travel and hospitality industry There are currently four major GDS systems: 1. Amadeus (2) Galileo (3) Sabre (4) Worldspan Amadeus Founded in 1987 by Air France, Iberia, Lufthansa, and SAS, Amadeus is the youngest of the four GDS companies. Amadeus is a leading global distribution system and technology provider serving the marketing, sales, and distribution needs of the world's travel and tourism industries. Its comprehensive data network and database, among the largest of their kind in Europe, serve more than 57,000 travel agency locations and more than 10,500 airline sales offices in some 200 markets worldwide... Galileo International Galileo International was founded in 1993 by 11 major North American and European airlines: Aer Lingus, Air Canada, Alitalia, Austrian Airlines, British Airways, KLM Royal Dutch Airlines, Olympic Airlines, Swissair, TAP Air Portugal, United Airlines, and US Airways. It is a major player in the GDS business throughout the world: North America, Europe, the Middle East, Africa, and the Asia/Pacific region. Galileo International is a diversified, global technology leader. Sabre For more than 40 years, Sabre has been developing innovations and transforming the business of travel. From the original Sabre computer reservations system in the 1960s, to advanced airline yield management systems in the 1980s, to leading travel web sites today, Sabre technology has traveled through time, around the world, and has touched all points of the travel industry. Worldspan Founded February 7, 1990, Worldspan was originally owned by affiliates of Delta Air Lines, Inc., Northwest Airlines, and Trans World Airlines, Inc. It is currently owned by affiliates of Delta Air Lines, Inc. (40%), Northwest Airlines (34%), and American Airlines, Inc. (26%). Since its 1995 advance into the world of Internet technology fo
  • xiyu wang on 09 Sep 12
     
    This article is about the GDS system, and it introduced four major GDS system in present times. GDS is a worldwide computerized reservarion network used as a single point of access for reserving airline sears, hotel rooms, rental cars, and other travel related items by travel agents, online reservation sites, and large corporations. The for major GDS systems, Amadeus, Galileo, Sabre, and Worldspan owned and operated as joint ventures by major airlines, car rental comopanies, and hotel groups. GDS is also called automated reservation system (ARS) or computerized reservation system (CRS). Among the four major GDS systems, Amadeus is the youngest one and has done remarkably well during its short tenure. With its strong company infrastructure worldwide, impressive product set, and growing customer base, Amadeus is one of the most significant players in shaping the future of the GDS. Galileo's competitive strengths include market share, well-balanced and global presence, relationships with diverse groups of travel vendors, technologically advanced information systems, highly skilled personnel, and a stable product line. Gralileo is a follower when it comes to technology, but is has established successful relationships with entities such as Go, UK's best low-cost airline. Sabre's competitive strengths include market position, global reach, stable product line, diversification of revenue streams, and intellectual capital. Sabre business model is a strong one, and continues to make significant progress in advancing both its electronic travel distribution and its information technology solutions businesses. The last one Worldspan has a legacy of industry firsts that are not well known. It continues to look at benefits of creating its own consumer brand and has been partnering with different companies to expand the services that it can provide to its customer base.
  • anonymous on 14 Sep 12
     
    GDS is started on the airline industry. And with it development, the airline company recognized that the GDS is becoming more and more important and necessary. And in my opinion, the GDS can not only focus on the airline. It can be on the internet. That is means they should built some sub-company around the world and it will help to form a kind of net that can cover all over the world. So that it is reduce the pressure of airline and increase the short distance distribution. it will be more efficiency for the guest and less human labor.
  • Chengcheng Feng on 20 Sep 13
     
    More and more customers rely on global distribution system to buy hospitality products in present time. This article introduces four major type global distribution systems, Ama dues, Galileo, Sabre and Worldspan. There are also some smaller GDS existed in the world. Amadeus is the youngest of the four GDS companies. Galileo International is a diversified, global technology leader. Galileo's competitive strengths include well-balanced and global presence, relationships with diverse groups of travel vendors, technologically advanced information systems and a stable product line. Sabre's competitive strengths include market position, global reach, stable product line, diversification of revenue streams, and intellectual capital. Worldspan provides worldwide electronic distribution of travel information, Internet products and connectivity, and e-commerce capabilities for travel agencies, travel service providers, and corporations.
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