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martha villamizar

The CBORD Group, Inc. | Food Service Software Solutions for Multi-Property Hospitality - 0 views

hospitality.cbord.com/...solution.asp

food beverage software

shared by martha villamizar on 30 Aug 12 - No Cached
  • NetMenu is a web-based food and beverage management tool for multi-unit food and beverage operations. Its centralized database approach simplifies tasks across multiple properties. Users can access corporate data, yet still have the flexibility to make recipe and menu changes as needed to support their specific needs without affecting other properties. Advanced food production controls reduce waste, enhance quality, and improve margins across the enterprise.
  • martha villamizar on 30 Aug 12
     
    Net Menu is a web-based software that not only manages food and beverages recipies and menus, but also provides an opportunity to view food and beverage control, waste, and profit margins.
Alyssa Westmeyer

Page 2 - Avero Partners With BinWise To Automate Beverage Inventory Management - TheStreet - 0 views

www.thestreet.com/...rage-inventory-management.html

Avero inventory management restaurant beverage

shared by Alyssa Westmeyer on 15 Oct 13 - No Cached
  • Avero is the leading provider of cloud-based insights and solutions to the hospitality industry having seamless integration with more than 40 of the largest POS systems worldwide
  • The cloud-based software links purchasing, barcode inventory management, point of sales and real-time wine lists, available on pdf, html or iPad, on one platform
  • Alyssa Westmeyer on 15 Oct 13
     
    Avero, one of the top analytic tools in the industry, has partnered with BinWise, the leading beverage inventory management system. Together, they provide great value to restaurants in that they ensure the most current inventory levels and accurate sales information at all times. The streamlining of these processes saves the property time, money and space while controlling inventory and beverage costs. It is clear that, while many companies use one or the other (or both), they will now benefit even more from the partnership between these two systems that have both been proven to save money and improve efficiency.
Allen Lok

New Retail Credit Card Standards Affect Quick Service Restaurants | QSR magazine - 0 views

www.qsrmagazine.com/...are-you-ready-emv

shared by Allen Lok on 01 Mar 13 - No Cached
  • By October 2015, all restaurants and other merchants will be subjected to new Europay, Mastercard, and Visa (EMV) standards, which reflect a shift from magnetic-stripe credit cards to chip-and-pin cards.
  • , the chip-based cards require insertion of the card into a terminal throughout the entire transaction.
  • chip-based cards are less susceptible to fraud.
  • ...1 more annotation...
  • It’s a rather slow conversion over to EMV. But it’s definitely coming.” View the discussion thread. Subscribe Subscribe to QSR Renew Update Address eLetters Advertising Contact &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Articles Food &amp; BeverageMenu Innovations Marc Halperin: Resident F&amp;B Expert Food Safety Health Ingredients &amp; Dayparts ExpansionQSR 50 Franchising Growth Fast Casual George Green: Fast-Casual Expert Emerging Concepts TechnologyOrdering Social Media Promotions Sustainability Denise Lee Yohn: QSR’s Marketing Guru OperationsExecutive Insights Competition In the Store Consumer Trends Charitable Giving Outside Insights Women in Foodservice Human Resources Alan Philips: Trends to Watch Research QSR 50 OneSource Drive-Thru Study Growth 40 Smart Chain Franchise Opportunities Find a Supplier Find a Job Restaurant Management Events NRA Show <a h
  • Allen Lok on 01 Mar 13
     
    A new set of standards is coming up for credit card transactions. EMV or Europay, Mastercard, Visa, standards include a chip-and-pin device on the card that requires the card to be inserted into the card processing terminal. While this does not prevent all fraud, it's important that this standard is mandatory by 2015 and business operators should be preparing for changes.
dstro007

Point-of-Sale Attacks Leverage Weak Remote Security and Passwords - Blog - Duo Security - 0 views

www.duosecurity.com/...-remote-security-and-passwords

POS PointOfSale System Hospitality Hacks Remote Security Food&Beverage Restaurants

shared by dstro007 on 20 Sep 15 - No Cached
  • Weak remote security and passwords contribute to 94 percent of point-of-sale (PoS) breaches
  • The report found that much of the food and beverage and hospitality compromises were due to the dependence on remote access software to remotely manage locations and payment systems.
  • But many times, remote access software were deployed with weak or default credentials, making them a prime target for criminals.
  • ...4 more annotations...
  • In a breakdown of types of IT environments most frequently compromised, POS systems and assets were associated with 95 percent of breaches in the food and beverage industry
  • One example is the breach of Eataly,
  • The company reported that their Manhattan retail location was hacked and malware was installed to capture payment card transaction data.
  • The conclusion is, remote access credentials appear to be a common theme among most POS breach cases, which calls for a specific technical approach to eliminating this risk and the liability of weak authentication security for remote application logins.
  • dstro007 on 20 Sep 15
     
    In a report generated by Trustwave Global Security shows that about 94% of POS hacks are contributed by weak remote access. The hospitality industry seems to have taken the hardest hit. We know of the grueling schedules that come with working in our industry and how we all can't be there seven days a week. So when management are in the comfort of their relaxation area and remotely access the POS systems, they seem to be leaving the doors open for hackers to enter, as well. "In a breakdown of types of IT environments most frequently compromised, POS systems and assets were associated with 95 percent of breaches in the food and beverage industry" (Pham). One popular hospitality establishment that has reported a breach is the New York location of Eataly. The thought process behind why these hacks are happening has not been figured out yet, but the idea has been tossed around that it is because of the credentials used to remote access. The temporary solution is to create a double layer security system, also known as two-factor authentication. By doing it this way, you can log in using your credentials, but then have a second login that needs to be verified by way of sending codes and authentications to technologies that you would have in your possession (cell phones, emails, etc.) so no one else can access that information.
mrueda

Why You Should Not Outsource Your Hotel's Accounting | By David Lund - Hospitality Net - 0 views

www.hospitalitynet.org/...4083889.html

shared by mrueda on 21 Oct 17 - No Cached
  • Outsourcing your hotel accounting is an unintelligent move
  • I said I was going to alternate between the pros and cons. The second pro is cost savings.
  • A negative aspect of outsourcing is the reduced level of service.
  • ...15 more annotations...
  • One good thing that comes from outsourcing is being trendy. Many brands are doing it and it is the trendy thing to do.
  • Another very negative result of outsourcing the accounting function is brain drain and the resulting challenge it creates in succession planning.
  • On the positive side, another idea about outsourcing accounting is the creation of a different kind of finance and accounting leader;
  • If you are thinking of outsourcing your accounting, think again. It is not a good decision. It will cost you dearly and your investment will suffer.
  • Hotels are a high-volume transaction retail business. Every day a hotel sells hundreds or thousands of rooms to many different customer segments. In addition, it services thousands of food and beverage customers.
  • When a hotel outsources they typically outsource payables, some parts of purchasing, general accounting, sometimes accounts receivable and almost always the daily audit and revenue functions.
  • Companies feel compelled to move, to innovate, and sometimes these changes are not in their best interest
  • These functions in a hotel are like filters, collecting all the errors and working with operations to get them back on track
  • the costs savings in the short run are completely upside down – in other words – no savings.
  • The hotel loses track of so many invoices so they start logging the scans and cross referencing these with the outsourced company.
  • If there are no entry level positions, no revenue auditor and no middle management, then how does a hotel grow controllers and directors of finance?
  • they are not going to have financial leaders that understand the hotel business and all its insane nuances.
  • This in theory is exactly what I think hotels should be doing – developing the business skills of the non-financial managers.
  • The fact is these systems and processes are always in need of constant and diligent attention
  • Colleagues in the operating departments need constant oversight and this boils down to finding out what is wrong with the data and communicating back to these areas.
  • denisedantas on 21 Oct 17
     
    This article provides an overview of the importance for hotels to have a centralized function and not outsourcing the hotel accounting, meaning that hotels should not use a third party provider. Companies are compelled to change, to innovate, and in need to keep up with the competition. It says that some hoteliers are choosing to outsource because is trendy, but not always function in their best interest. This article emphasizes the pros and cons, but mostly all the negative results of outsourcing, using other companies to do the work that should be centralized.
  • ...2 more comments...
  • bdolman on 01 Mar 18
     
    The article titled "Why You Should Not Outsource your Hotel's Accounting" sheds light on the importance of having a solid financial and accounting program within the hotel industry. The author misadvises outsourcing the hotel's accounting through a third party provider since it is important for the company to have complete control of the accounting. Although outsourcing is a big trend nowadays, including outsourcing for IT and reservations among other systems, the author firmly believes that accounting should be a task that is monitored in house. According to the article, "A negative aspect of outsourcing is the reduced level of service. Good service in a hotel is everything, not only for external guests, but also for internal guests. In a full-service hotel, the accounting department provides a long list of services: receivables, payables, payroll, revenue control, cash management, systems oversight, audit, food and beverage controls, purchasing, receiving, general accounting and budget/forecasting to name but a few". As hotels require superior service and a wide array of reports to be generated in real time, it is better to hire and train someone with this capability in house rather than calling a company that has other clients. Thus, outsourcing the accounting aspect is quite costly and it is not recommended, as it is a task that needs to be constantly analyzed and controlled in house.
  • anonymous on 25 Jun 18
     
    This article examines the pros and cons associated with outsourcing hotel Accounting practices to a third-party company. The author mentions that hotel operators are under immense pressure to constantly innovate, keep up with and stay ahead of industry trends. However, by following these trends they may not be aligned with the hotel's best interest, resulting in a reduction in efficiency and increase in costs. When choosing to keep accounting practices in house, hotels are better able to capture errors and work with the different departments to correct the errors before recording them in the books.
  • anonymous on 30 Jun 18
     
    https://www.hospitalitynet.org/opinion/4083889.html My article highlights the cons of outsourcing a hotel's accounting system from a third party provider. The author mentions that in the hotel industry, technology is constantly changing and every hotel is trying to stay on trend and "keep up with Jones'". The main issue with outsourcing is the reduced level of service. "In a full-service hotel, the accounting department provides a long list of services: receivables, payables, payroll, revenue control, cash management, systems oversight, audit, food and beverage controls, purchasing, receiving, general accounting and budget/forecasting to name but a few." When you outsource, there is reduced attention to these details. If a hotel's own accounting department handles these daily operation segments, there is less likelihood for error and they will be able to work with the various departments to correct the issues. It also saves tons of money to handle accounting in-house. Another important issue that was raised is that if accounting is outsourced then there is no room for development for an accounting department; no growth, no promotions. A pro is that outsourcing gives a financial manager the ability to focus on the bigger picture and see where changes can be made. If they are bogged down with little details, they might not be able to be the leader the hotel needs.
  • mrueda on 23 Sep 18
     
    The article discussions the pros and cons of whether a Hotel should out source their accounting to a third party. The author of this article strongly agrees that Hotels should not out source their accounting. The author finds it "unintelligent move". Many Hotel owners believe it's "trendy" and necessary to out source their accounting to keep up with their competitors. I agree with the author, that Hotel should do their accounting on site. Management would have better control over functions and departments such as; payroll, auditing, food and beverage management.
asant318

Coca-Cola, Bluetooth let you make personalized drinks - 0 views

www.usatoday.com/...607958002

shared by asant318 on 20 May 18 - No Cached
  • smartphone
  • new fountain drink machine this weekend that lets you use&nbsp;Bluetooth technology to prepare your drink precisely the way you want it
  • advantage in the hyper-competitive beverage market.
  • ...9 more annotations...
  • order exact percentages
  • remember your preference
  • customize their creations
  • long-lasting relationships
  • requent and larger purchases
  • not yet activated, features
  • customized drinks using QR codes
  • cumbersome
  • gain insight into what consumers want
  • asant318 on 20 May 18
     
    This weekend at the National Restaurant Association conference Coca-Cola has unveiled a Bluetooth enabled fountain drink machine. The beverage market is highly competitive and Coke thinks that Smartphone ordering could give them an advantage. The previous version of this machine which is installed in 50,000 locations used an app and QR codes for ordering. The new Freestyle 9100 relies on Bluetooth and has other capabilities that are not yet activated including a microphone for voice ordering. This machine will allow guests to customize their beverages and is expected to build more meaningful customer relationships between them and the brand. A stronger relationship could lead to more purchases. Coca-cola will also gain valuable insight on their consumers drinking habits, the original iteration of the machine reported a popular combination of sprite and cherry soda, Coke has now introduced this mix in packaged form. I think that this technology has so far proven that it brings Coke closer to their consumers and simplifying the use process by going from an app to Bluetooth will only make it more accessible to consumers.
vmorr026

SPG Hotels Sustainability Programs | Marriott Corporate Responsibility - 0 views

www.marriott.com/...spg-hotels-programs.mi

shared by vmorr026 on 22 Sep 17 - No Cached
  • Make a Green Choice (MAGC) Make a Green Choice (MAGC) is our guest-facing sustainability and loyalty program in which our guests can choose to help reduce our environmental footprint. Any guest at a participating SPG hotel can Make a Green Choice by forgoing full housekeeping for up to three days in a row (excluding their check-out day). For each night a guest opts into MAGC, they receive 250-500 Starpoints or a $5/5€ Food &amp; Beverage voucher, while helping to reduce the use of water, energy and chemicals. Sustainable Food &amp; Beverage We aim to integrate leading sustainable and social practices and principles into our core Food &amp; Beverage strategy and operations. We are working to reduce the negative impacts of our business while supporting locally sourced ingredients and their suppliers. View Sustainable Food &amp; Beverage Policy (PDF) Sustainable Meeting Practices (SMP) Sustainable Meeting Practices (SMP) includes a globally aligned collection of initiatives that integrate environmental and social concerns into the meeting process. This includes a Meeting Impact Report that calculates the carbon footprint of a customer’s meeting, tracks the sustainable practices incorporated during the event, and provides the ability to offset the meeting’s carbon footprint.
  • vmorr026 on 22 Sep 17
     
    Sustainability strategies are being imposed in hotel chains and one program that I am familiar with is the MAGC in which starwood properties participated in. They have the guidelins to be on brand with these sustainability programs which is both beneficial to our guests loyalty and help sustain on what is left in nature. It has been shown in this topic the different programs that involves every department. The MAGC being introduced or offered to guests upon check-in is a good way to let our guests know that we truly cares and value our environment. And email receipt is also recommended. The SMP is for company or meeting planners with the recommendation of going paperless and go digital and still be efficient and effective. This is also to prevent the property and participants in making unnecessary wastes.
waldjustin13

10 robots automating the restaurant industry| 2021 Trends | Fast Casual - 1 views

www.fastcasual.com/...mating-the-restaurant-industry

AI AR Robotics Restaurants

shared by waldjustin13 on 19 Sep 21 - No Cached
  • From cocktail-making to burger-flipping, many food and beverage businesses are beginning to discover the benefits of using robots to improve their productivity.
  • The automation revolution has begun.
  • make 10 loaves per hour,
  • ...26 more annotations...
  • Aside from being pretty damn cool and bringing innovation into businesses, customer-facing robots can help reduce human contact, a significant benefit at COVID-19.
  • Recently acquired by delivery startup DoorDash, Sally is a salad-making robot, mixing up to 8 fresh ingredients from vegetables to salmon into a compostable bowl in just 90 seconds!
  • Cecilia.ai is a smart, interactive bartender that can be placed almost anywhere, serve mixed drinks in less than 30 seconds, and give customers guidance about the menu using AI and speech recognition.
  • The entire process can be automated in this modular and customizable system, starting with spreading the sauce, topping it with cheese, then adding pepperoni and three more ingredients and baking the pizza.
  • Picnic can produce hundreds of pizzas per hour with just one operator, allowing the rest of the staff to be occupied with the rest of the food
  • The startup recently raised $16.3 million and has plans to install its robot in schools, stadiums and hospitals.
  • The Mini Bakery, built and designed by Wilkinson Baking Company, is a fully automated system for baking bread. It does all the mixing, shaping, proofing and baking, allowing bread to be sold hot and fresh directly to customers just like a vending machine
  • Even though the system was built for supermarkets, we don't see any reason why it couldn't be used in restaurants or hotel kitchens.
  • This countertop device makes authentic artisan gelato, fruit sorbets, frozen yogurt and ice coffee using biodegradable capsules, which can also be used as the serving bowl. Solato is ideal for small cafes and restaurants looking to upgrade their menu with fresh ice cream without wasting precious space and money.
  • can flip burgers and make fries
  • The system includes the Miso Analytics platform, which provides deep insights and improves food quality with cooking precisely as defined.
  • Among the company's clients are CaliBurger and White Castle, where it flips over 10K burgers and fries more than 12K baskets every month.
  • The Dark Kitchen, also referred to as ghost kitchens and virtual kitchens, is a kitchen space devoted exclusively to delivery-only restaurants, a trend that has seen a meteoric rise since the global pandemic began in 2020.
  • Beastro can be customized to automatically prepare any type of dish, prepare about 45 dishes per hour, collect analytics, and fully integrate with Cuismo, the company's online restaurant, and dark kitchen management software.
  • The company partnered with craft breweries in NYC to give customers high-quality coffee at a reasonable price, automatically made by a 20-square-foot kiosk that serves the cup using three little magnets.
  • While TrueBird's primary business model is to open dozens of automatically operated coffee shops in public spaces across the country, we can see no reason why you shouldn't set up one in your hotel or airport lounge.
  • ACUR-C by Japanese company Smile Robotics is an automatic robot for serving and collecting dishes in restaurants, clinics, nursing homes, hotels, and more.
  • The robot moves autonomously between tables, picking up trays with its robotic arm and bringing them back to the kitchen.
  • They can automate the food or beverage-making process, save money and human resources, enrich menus, make fewer mistakes, reduce food waste, and work 24/7 without a raise.
  • Another innovation for the hospitality industry is Milkit, a patented milk-tap solution that saves time, energy and money
  • With its unique milk bag, the Milkit device pours precise amounts of milk, saves up to 4 seconds per coffee cup and eliminates the need for storing milk bags.
  • Most of these systems are still quite expensive and are intended for filling in the gaps throughout the workforce (a major issue created by COVID-19), either to work alongside human employees so they can focus on more complex tasks, or just to serve as additional revenue sources or a tourist attraction.
  • already being used by several Israeli restaurants and hotels, as well as Starbucks in Germany.
  • As technology advances and AI becomes more accessible, it is no wonder that robots for the food and beverage industry are becoming more commonplace.
  • We believe that we will see more and more robots and machines in restaurants and hotels, making delicious meals or mixing fantastic cocktails.
  • Innovating the food and beverage industry is essential and will be beneficial for both the business and the customers.
  • ldevaul on 19 Sep 21
     
    This article discusses 10 robots that are helping to revolutionize the restaurant industry. These robots are really making an impact in the food and beverage industry by stepping in and filling workforce gaps due to the COVID-19 pandemic. The article mentioned that even though these robots have the ability to replace humans, it's very unlikely that will be happening anytime soon. Furthermore, a majority of these robotic systems are still quite expensive and are intended to work alongside human employees so they can "focus on more complex tasks." If you are interested in salad making robots, pizza robots, and my personal favorite the fully automated micro-cafe that creates coffee, then this will be a great read.
  • waldjustin13 on 30 Mar 22
     
    This article discusses 10 robots that are automating the restaurant industry. There are robots that make cocktails, pizza, burgers, coffee, ice cream, etc. Business are starting to discover the benefits of using robots to improve their productivity. Since the pandemic began, these robots have become increasingly used and all industries have started to take notice. In the future, it is likely that new generation technologies like these will replace front line workers.
Sarah Black

Protect your business by keeping data secure | Product Watch content from Nation's Rest... - 0 views

nrn.com/...r-business-keeping-data-secure

shared by Sarah Black on 26 Jan 13 - No Cached
  • Sarah Black on 26 Jan 13
     
    This article discusses the importance of restaurants protecting their systems and data from a security breach. This is a major issue for the food and beverage industry. According to a data security research and investigation firm, "the food and beverage industry accounted for 57% of all data breaches it investigated last year." This finding was a 44% increase from the previous year. Author Barbara King notes important risk management measures for owners and managers. Using strong passwords and non-identifying network web names are simple preventative measures. A few more include firewalls and installation of antivirus software. These must be kept updated to be effective, though.  Another preventative measure she discusses is logging all remote access and utilizing two forms of user verification for access points which are considered higher risk. Still other measures include segmenting the network cardholder data environment so it will not be a target. Finally, one of the most important security measures is complying with PCI DSS. This is essential for protecting payment data from customers and securing networks. This standard also gives important guidelines for proper handling of such data. In the end, these are all things we must do to keep and protect a loyal customer base.
Krystal Jost

hotel SystemsPro Continues to Enhance its hotel SalesPro Mobile S - 0 views

www.hotelinteractive.com/article.aspx

technology hospitality hotels events event planning meetings conventions SalesPro software cloud internet mobile

shared by Krystal Jost on 23 Feb 13 - No Cached
  • hotel SystemsPro, a leading provider of ASP-based, enterprise hotel sales software announced new enhancements to its popular hotel SalesPro Mobile Sales and Catering solution.
  • hotel SalesPro Mobile gives hotel sales teams and managers remote access to our easy-to-use hotel SalesPro system for real-time property, account, group, or hotel chain information while they are traveling.
  • Krystal Jost on 23 Feb 13
     
    SalesPro is not a new system to the hotel industry. Directors of Sales and Sales and Catering Managers would be lost without a system to keep track of their meetings and conferences, as well as to collect payments and maintain guest listings and price brackets and rate plans for those groups. Food and Beverage directors find it helpful as well, as each group maintains their own banquet event order and the food and beverages are charged accordingly. What is new, however, is that hotel SystemsPro is enhancing its hotel SalesPro to include mobile options, where hotel sales teams and managers can obtain remote access to the system for real time information about the property. This is a handy tool, as sales representatives are frequently traveling and seeking new clients by completing sales calls externally. Should a client be interested in the pricing or availability during a sales visit, the sales manager can then immediately seek the information and provide it to the client. Efficiency and convenience are key factors for consumers when choosing a space, whether it is for their meeting, function, guest room needs, or anything else for that matter. Being able to immediately provide the answers to the questions that a client may have will gain the advantage, and potentially persuade the client to book the space or facilities on the spot, as opposed to having to contact them at a later time with the information, as by then, the client may have already made a decision to go with someone else. SalesPro is already a top choice for hotel businesses, as it boasts a high performance, and boasts to help boost sales and reduce operating costs. It also claims to offer property solutions that include reporting capabilities, allowing enhancement of a quality guest experience. This new development is simply an additional benefit to the system, and is offered to SalesPro users at no additional cost, making it that much more of an asset to the sales team.
Paige Wuensch

ResortSuite Releases Tablet-Based F&B Ordering App - 0 views

www.hotelnewsresource.com/et_Based_F_B_Ordering_App.html

app POS ordering tableside restaurant hospitality tech

shared by Paige Wuensch on 29 Jun 13 - No Cached
  • ResortSuite, a leading provider of integrated guest-centric hospitality management solutions, is pleased to announce the release of their new tablet-based F&amp;B ordering app, TabletSide POS
  • ResortSuite TabletSide POS allows a server to take an order quickly and efficiently and have the order sent to the kitchen printers immediately for preparation.
  • It exposes key ResortSuite functionality via many mobile and tablet devices and form-factors for quick, cost-effective and highly personalized levels of guest service.
  • Paige Wuensch on 29 Jun 13
     
    This article is short and to the point. It reflects the unattended POS and e-menu discussions from blackboard. The company ResortSuite, has created a new tablet-based food and beverage ordering app on what is called their TabletSide POS. This device provides guests the tools they need exactly when they need them. The POS synchronizes real-time with the full ResortSuite food and beverage modules for up-to-date menu and guest information and even has an offline mode if WiFi were to lose connection!
ning sun

Volante | POS Systems: Restaurant POS Software Solutions - 0 views

www.volantesystems.com/possystems.html

shared by ning sun on 21 Feb 12 - No Cached
  • It doesn't seem so long ago that hospitality operators were excited to see Remanco POS Systems hit the marketplace. Does anyone out there still remember the original Remanco POS System? You had a sleek looking keypad, a little black plastic "key" and a bible of PLU codes to memorize. You punched in your food and beverage orders, and miraculously, your beverage orders printed out at the bar while your food orders printed simultaneously in the kitchen. It was exciting, sleek, and revolutionary. In many restaurants, the terminal was small enough to rest comfortably next to the Pac-Man machine Enough said.
  • ning sun on 21 Feb 12
     
    POS is necessary management tool for a hotel operator to own because it enhances greatly the effectiveness of food, beverage, accounting, back-office management and saves food cost and labor cost and also save manager to deal with amount of numbers to analysis. As a operator of a hotel, to invest in a new POS system, there are some important features need to look for which include data reporting, back office management & integration, customer relationship management, wireless computing & handheld devices, payment security, self service technology. Wireless point of sale system is a booming field in recent years. In traditional environment such as a restaurant or a hotel, this technology helps to save time rather than waiting in a line for a long time and reducing service quality. Through wireless POS terminal, each order transmitted instantly and avoid overwhelming to back office and speed up the effectiveness of service staff. Self-service technology created a buzz in recent years. We can see this kind of service devices in supermarket, buffet restaurant and many other places. It saves labor cost on the one hand and also saves customers' time for checking out. 
bbast007

Restaurant Customer Self-Ordering System: A Solution to Reduce Customer/Guest Waiting T... - 0 views

citeseerx.ist.psu.edu/...download

shared by bbast007 on 31 Jan 20 - No Cached
  • bbast007 on 31 Jan 20
     
    Introduction Many Fast Food Restaurants are using the Point of Sales Systems in their food and beverage establishments to take orders from their customers. These systems are being distributed rapidly at a fast pace and has become increasingly popular in the food and beverage industry to improve customer service, operational efficiency and food safety. Food and Beverage entrepneuers are also adapting to these emerging technological systems to remain competitive in their industry and to increase growth of the business. There are diverse Restaurant Management Information System components that are used in the fast food industry. They comprise of Inventory Menu Managements control Systems, Labour Scheduling and Time Management Systems, Reservations and Table Management. . This study reviews the constraints of the existing system used in the restaurants and proposes a potential System solution called Restaurant Customer Self Ordering System. Customer Self-Ordering Systems allows prospective customers to order for food electronically while in the restaurant. This system proposes to limit customers' wait time and improve customer service. However, it may have some challenges that include a high cost to implement the system, the intergration into existing systems and staff adoptability of the proposed system. It was further recommended that a solution to the implementation of the proposed Customer Self-Ordering System could be to implement a web-based system that allows customers to access food menu/beverages and order via the internet with the use of their mobile phones at any time and any where they may be. It is anticipated that this new system feature will attract a wider range of audience and potential customers.
irinadolgopolova

6 0cBenefits 0c 0cof 0c 0ca Food & Beverage 0cPOS 0c 0cSystem 0c 0c 0c - 1 views

www.embedcard.com/...d-beverage-pos-system-benefits

technology Tech software hospitality POS

shared by irinadolgopolova on 29 Jun 20 - No Cached
  • An effective POS solution for restaurants, bars or food service at attractions, entertainment and leisure venues can streamline a restaurant’s activities, saving time processing orders and money due to potential human error and customer loss.
  • The great thing about restaurant, entertainment or fun center POS systems now is that as they revolve around cloud-based software, the costs to upgrade to update is much lower as the equipment is already there and ready to go.
  • Once you’ve set up your entertianment POS or fun center POS system you must transfer your menu into the POS software to enable your servers to quickly record the customer’s order and allow for the customer to be charged the correct amount. To make the most out of the inventory management you will additionally have to record existing levels of stock, and how much each item on your menu depletes the respective products within your inventory. This will also mean that you must consistently update the inventory levels when they are replenished.
  • ...10 more annotations...
  • Waiters have continuous mobility around the restaurant, while clearly communicating and recording orders. This gives the customers the convenience of table side ordering, whilst also allowing the orders to recorded and distributed seamlessly.
  • Another great benefit of using a entertianment POS or fun center POS system is that it avoids a lot of human errors in the communication between the waiters and the kitchen or bar staff. The cloud based system means that the orders are clearly recorded for the staff, forgoing any potential penmanship or shorthand issues.
  • Inventory management is another great feature of the entertianment POS or fun center POS system and it will allow your business to keep up to date with its inventory levels and knowing exactly when to restock their goods.
  • Through the continuous tracking of your levels of inventory, you’ll be able to identify trends in how each of your individual levels of stock are used in specific times. Not only can this aid in the planning and managing of stock, but it will also identify which products are popular within specific times of the year. This is valuable information and can be effectively utilized through your promotion and marketing, enticing more people to your family entertainment centre.
  • A entertianment POS or fun center POS system with a modern payment processor can allow your business to stay up to date with the majority of businesses, accepting credit cards and allowing customers to use their tap and go cards or functions like Apple Wallet and Google Pay. A entertianment POS or fun center POS system will also greatly improve the overall speed of the checkout process, making hard copies of orders expendable and recording them digitally in real-time.
  • Theft control may not seem like a particularly pressing issue, especially if your products are behind the counter and require customers to order and pay for them before accessing them. Regardless, a entertianment POS or fun center POS system will make you aware of any potential issues of theft through tracking what is ordered and what is paid for.
  • It is important to have set measures for staff to follow in recipes, which allows you to see how much inventory is actually left compared to how much should be left based on the inventory management system.
  • it can also be utilized in the building of customer relationships. Collecting customer details, namely an email address, will mean that you can communicate with past customers after their visit.
  • Managing an entertainment business requires a great deal of organization throughout all levels of the business. POS systems offer a great range of benefits aiding in the simplification of many business processes, from inventory management to staff management.
  • Clearly managing time clocks, scheduling which employees work each shift, keeping payroll up to date are all tasks entertianment POS or fun center POS can potentially assist with.
  • irinadolgopolova on 29 Jun 20
     
    In this article the food and beverage POS systems are described and discussed. The author explains why POS systems are important for the restaurants and entertainment centers, how to build those systems, how much would it cost to the businesses and what POS is exactly. Other than that, the benefits of installing POS systems are pointed.
rpere092

Agilysys Sponsors Research on Next-Generation POS Systems - 0 views

www.hospitalitynet.org/...4078268.html

shared by rpere092 on 19 Sep 16 - No Cached
    • rpere092
      rpere092 on 19 Sep 16
       
      This article explains how Agilysys, a global provider of next-generation hospitality software, sponsored a research that studies the needs of food and beverage operators. The next-generation POS can benefit the hospitality industry in a multitude of ways.
  • Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services,
  • the document reveals how food and beverage service operators are looking to next-generation point-of-sale technology to improve efficiency, enhance guest satisfaction and increase revenue.
  • ...4 more annotations...
  • Many solutions also incorporate inventory control functionality, pay-at-table processing, employee management tools, reporting capabilities and seat reservations management.
  • "Although every food and beverage services organization has its own unique needs and preferences, any restaurant that wants to remain competitive must implement point-of-sale technology that does more than merely accept payments,"
  • "Next-generation POS systems play an integral role in streamlining operations and enhancing the quality of the guest experience, both of which lead to revenue growth. This study clearly reveals a vast array of compelling reasons for restaurants to upgrade their point-of-sale technology as well as advice for maximizing the value of their POS investment after implementation."
  • This research emphasizes the importance of the point-of-sale system in streamlining operations and increasing revenue while also providing a roadmap for restaurant operators as they consider implementing next-generation POS technology."
cmogu001

Monscierge Receives Patent For Providing Mobile Services To Hospitality Customers - 1 views

www.hospitalitynet.org/...4078393.html

technology hospitality patent mobile services customers tools

shared by cmogu001 on 25 Sep 16 - No Cached
  • Hospitality technology company Monscierge announced today the award of a patent for the communication process of receiving and servicing hospitality guests requests through the use of mobile technology.
  • the company’s second U.S. Patent for mobile services provided to hospitality customers, the first having been awarded for providing local merchant recommendations to hospitality guests.
  • Historically, mobile request communication between guests and staff have been made for services such as food &amp; beverage, maintenance issues, additional room items, valet return and even customized guest requirements.
  • ...2 more annotations...
  • ooking forward to working with other hospitality mobile solution providers and creating a world-class, industry standard of an excellent guest experience, every time.”
  • Monscierge is a global provider of hospitality technology, specializing in mobile and wearables, computer software and lobby devices.
  • cmogu001 on 25 Sep 16
     
    This article expounds how Monscierge, a hospitality technology company, continues to exceed expectations for new mobile-based services in the hospitality industry.The article also highlights the fact that this company has achieved this by specializing in mobile and wearables, computer software and lobby devices throughout the world. Monscierge has received the award of its' second patent for mobile services provided to hospitality customers. This allows hotels to receive a request for additional towels from guests using mobile devices, the request reaches a staff member who would then acknowledge the request, provide an estimated time of delivery and complete this delivery. Whereas in the past such requests via mobile devices were only made for services such as food & beverage, maintenance issues, additional room items, valet return and even customized guest requirements. All in all, this company's ultimate goal is to make technology "easy to use, easy to scale, and affordable for hospitality".
Minghui Zheng

2011 POS Innovations: Mobility on the March | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...ns--Mobility-on-the-March74669

pos innovations mobility hospitality

shared by Minghui Zheng on 29 Aug 12 - No Cached
  • Another new POS vendor, eTab, debuted its table-side ordering and payment solution this past May at the National Restaurant Association Show in Chicago. The solution allows restaurant and bar patrons to order and pay for meals at their table through a digital menu interface on a portable touch-screen computer, wirelessly connecting each table to the restaurant’s wait staff and existing POS system.&nbsp;
  • Earlier this year at the International Restaurants &amp; Foodservice Show of New York, Squirrel Systems announced the launch of the latest addition to the Squirrel Mobility suite of products, Squirrel Professional for Apple mobile devices. Squirrel Professional allows restaurants, bars, and hotels to manage their food and beverage operations from stationary terminals as well as mobile tablets and handhelds like the iPad, iPhone, and iPod touch.
  • Minghui Zheng on 29 Aug 12
     
    The hospitality industry began to develop the mobile point-of-sale (POS) technology. Technology vendors brought POS capabilities to consumers' own devices. Hospitality Technology has scanned many of the latest releases in point-of-sale technology to help restaurants keep up-to-date on mobile solutions. For example, Tabbedout, a secure mobile payment solution, allows patrons to open, view and pay their tabs, for free, with an iPhone or Android smartphone. Another example is Micros Makes Memorable Menus. An interactive restaurant menu and marketing portal built for the Apple iPad that enables restaurants to showcase upcoming events, programs, food and beverage menus, and daily specials; as well as to facilitate tabletop ordering and payment processing.
Matt Turner

Hotel eMarketing - Beyond Rooms! - 1 views

www.htrends.com/news_print.php

hotel technology hospitality travel

shared by Matt Turner on 28 Sep 12 - No Cached
  • Matt Turner on 28 Sep 12
     
    The author of this article, Jitendra Jain, talks about how there are many things to promote in hotels beyond rooms, yet there is not many e-marketers venturing into the world of hotels beyond rooms. A wide range of food and beverage options, spa, sports, and recreation are just a few of the perks that hotels offer. He explains that in the Middle East, dining in some hotels can contribute nearly half of the hotel revenue, giving the food and beverage department a loftier position than properties elsewhere. Revenues like this from food and beverage outlets are unheard of in North America and Europe, making it imperative to promote and sell other areas of the hotel. Jain goes on to outline a few ideas to comprise a good e-marketing strategy. They consist of starting off on the right foot, reaching the right people at the right time and in the right manner, capturing new customers, creating a buzz, making things interactive, tracking correctly, refining, and repeating.
  • Nelson Placa on 30 Sep 12
     
    Matt, great post! Marriott Corporation is utilizing eMarketing through emails. Once you book your room reservation, you will begin to receive information regarding dining, recreation and spa treatments that you can enjoy while staying at a specific Marriott. This allows the hotel to expand its products and enable guests to book prior to arrival. The use of eMarketing is a great tool for any business to capture new customers and anticipate guests' needs.
Jennifer Koren

Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

hospitality.cvent.com/...f-with-increased-group-revenue

IT Technology Hotels Hospitality

shared by Jennifer Koren on 18 Jul 12 - No Cached
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets. &nbsp; These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&amp;B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&amp;B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&amp;B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  • Mengchao Li on 18 Jul 12
     
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
  • ...9 more comments...
  • Irine Wallace on 17 Sep 12
     
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  • Irine Wallace on 17 Sep 12
     
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  • yuzhu li on 24 Oct 12
     
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  • Qike Chu on 25 Oct 12
     
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  • Michael Anthony on 26 Oct 12
     
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  • Ting Li on 26 Oct 12
     
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  • LU DENG on 26 Oct 12
     
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  • Yaping Li on 27 Oct 12
     
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  • TIAN LIU on 06 Mar 13
     
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • Xueling Wang on 07 Mar 13
     
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  • Jennifer Koren on 24 Oct 13
     
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
mellakygg

Information Technology A Boon To Hospitality Industry | By NP Chandra Shekhar, CHA, MHC... - 3 views

www.hospitalitynet.org/...4037686.html

Information Technology Hardware Software

shared by mellakygg on 11 Jan 19 - No Cached
  • Information is the key for decision making in any business. Getting the right information at the right time, at the right place and faster makes lot of difference in any business and so especially in Hospitality Business where the decisions are taken instantly in some levels.
  • It is a combination of the Right People and the Right System that makes a business successful.
  • Computer cannot replace men!
  • ...9 more annotations...
  • A good Information Technology System comprise of three components, Systems, Software and Hardware.
  • From the time of reservation until the time customer checks-out of the hotel everything is recorded and the data is available. The computer system really monitors the guest requirement, their likes and dislikes, their wants and satisfaction levels in a readable way that helps the hotel enhance their future services.
  • Information and good service is the key for success in hospitality industry.
  • Selecting the right type of system is most important for any hotel operation. Most of the hotels use special software made for hotels which are generally called as Property Management System (PMS).
  • Normally, all systems comes with Room Division – with Front Office System and House Keeping Module, Food and Beverage Division – with Point of Sale and Back End system – with Accounting, Inventory, Human Resources.
  • System requirement for each facility differs and it should preferably be a cost effective solution.
  • Good IT personnel should have the knowledge of all the three components, i.e., System (flow of each activity), Software (that translate the activity in measurable terms both quantitatively and qualitatively) and Hardware (Media through which we can see these activities). All this should reflect in primarily guest satisfaction, staff satisfaction, management satisfaction and owner satisfaction.
  • Yet, man made the computer and not the other way.
  • Man cannot be replaced at any level.
  • mellakygg on 11 Jan 19
     
    As the topic suggests information is the key for decision making in any business. Computerized modern information technology should make this process much quicker and more efficient. But, of course, as the old saying goes "Garbage in Garbage out." So it is a combination of the Right People and the Right System that makes a business successful. Computers cannot replace men. Good people along with a good computerized system is necessary. The software used for any hospitality business needs to be tailored to the specific needs of that organization depending on whether they primarily sell just room service or whether they offer a lot of food and beverage service or other services. Good I.T personnel should have good knowledge of all three components: System (flow of each activity), Software (that translate the activity in measurable terms both quantitatively and qualitatively) and Hardware (media through which we can see these activities) To achieve this at least two months of training should be done, of which one month must be on the job training. Once an appropriate mix of competent people and a good system is set up this should reflect in guest satisfaction, staff satisfaction, management satisfaction and owner satisfaction.
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