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Jia Kim

Visas, Vaccinations and Weather: the top information corporate travellers can expect - 0 views

travelport.mediaroom.com/index.php

shared by Jia Kim on 18 Sep 13 - No Cached
  • visa information (59%), followed closely by immunisations (41%) and weather (40%). Other information provided includes city maps (37%), restaurants (25%) and entertainment (10%).
  • Extra baggage and hotel Wi-Fi are the most commonly authorised ancillaries, at 57% each. Advance boarding (45%), hotel breakfast (45%) and flight upgrades (39%) are also popular options provided
  • 26% corporations allow no ancillaries to be booked for corporate travel trips.
  • ...3 more annotations...
  • the range of destination services and ancillary options grow increasingly more complex
  • Within the ancillary mix, it becomes further segmented by organisations offering options such as upgrades and lounge access only to select groups of employees.”
  • Travellers’ needs are evolving and ‘Generation Y’ now expects customised content, intelligent itineraries and easily bookable ancillary content.
  • Jia Kim on 18 Sep 13
     
    Travelport, one of the world's largest GDS companies reported about corporate travellers' preference and expectation. Visa informations is the top information followed by immunisations, weather, city maps, restaurants, and entertainment information. More customers, expecially corporate travellers want to book with ancillaries. The most commonly authorised ancillaries are extra baggage and hotel wifi. I've learned that the range of destination services and ancillary options grow increasingly and more complex. Because travellers' needs are evolving and yonger generations now expect customised content, intelligent itineraries and easily bookable ancillary content.
danikafox

Information risk management solutions provider Paladion raises $10M more from Nadathur ... - 0 views

www.vccircle.com/...vider-paladion-raises-10m-more

hotels Hospitality software information technology business

shared by danikafox on 19 Jun 14 - No Cached
  • nformation risk management solutions and services provider Paladion has raised $10 million (just over Rs 60 crore) in fresh funding from Nadathur Holdings, an investment firm of Infosys co-founder NS Raghavan, and an early backer of the company.
  • he information security market is entering an exciting phase and we aim to bring a host of new offerings and value to the market,” said Rajat Mohanty, CEO, Paladion.
  • Paladion provides a spectrum of information risk management solutions
  • ...1 more annotation...
  • According to the company, it is one of the largest information risk management solutions and services providers in Asia with an annual revenue run rate of $35 million. With this capital infusion, Paladion also plans to consolidate its leadership position in Asian markets and pivot to a global canvas with security intelligence technology and cloud security services.
  • danikafox on 19 Jun 14
     
    Paladion, a cyber security intelligence platform, has been incredibly successful with its services. Its most recent success was its' raising of ten million dollars in fresh funding from its investment holders. This capital will be put towards advancing the security system, building a comprehensive cloud security services platform, and global expansion of multiple Security Operation Centers. The company already provides an array of information risk management solutions and services. And its industry expertise includes sectors like banking-finance-insurance, IT & consulting, R&D, and telecommunications. Paladion is on the track for prolonged success and will continue to grow as more advancements are made.
Rebecca Pichora

TSA-like hotel security is not the answer | TheHill - 0 views

thehill.com/...tel-security-is-not-the-answer

shared by Rebecca Pichora on 09 Oct 17 - No Cached
  • One lone gunman committing an unpredictable, horrific act of mass murder has set off a predictable debate about how government can prevent such an event from “ever happening again.”
  • While hotels and casinos are indeed soft targets for terrorism, and measures can be taken to prevent attacks similar to the Indonesia's 2003 Jakarta Marriott bombing, the concept of implementing TSA-like procedures at hotels and casinos is impractical, costly and mind-numbingly ill conceived.
  • Most American hotels and casinos still have close-in driveways allowing patrons to check-in and drop off luggage with bellmen. While this remains an obvious vulnerability in terms of car-bombings,
  • ...6 more annotations...
  • The hospitality industry has yet to recognize that vulnerability and change the way vehicles approach their properties.
  • o publicly available intelligence sources indicate that this soft target is on the list of any domestic or foreign terrorist organization.
  • pending capital on mitigating against this vulnerability (absent any indication it is a target) is a waste of money and only increases hotel and casino costs without any discernible benefit. Those costs will ultimately be borne by hotel and casino customers and I find no indication of a willingness to pay extra for those costs.
  • The family vacation just became more expensive with minimal, if any, increased security. But most importantly, why would anyone endure that type of intrusive screening at a hotel or casino based on one outlier event?
  • Before we continue down the route we’re on of an ever-increasing security state, both citizens and politicians need to become better at assessing risk and narrowly but effectively mitigating against that security risk.
  • Instead, let’s make rational decisions about security based upon legitimate, fact-based risk assessment. And let’s not allow one crazed individual further restrict freedom of movement of ordinary citizens.
  • Rebecca Pichora on 09 Oct 17
     
    In the recent event of the shooting happening in Las Vegas in a hotel it has made the issue of hotel security on everyones mind as everyone is trying to figure out how to make sure this never happens again. The idea of implementing a TSA- like approach to security in a hotel would not be advantageous for a hotel as the cost to implement this would be very high which would lead to higher prices for the guests and also guests definitely would not appreciate this type of security. One thing that hotels should look at, is the car access to the property. Most hotels do have drive up drive ways where guests can conveniently valet their car and check in, but this style leads the hotels open to car bombings and hotels will not recognize this vulnerability until an intelligence agency declares this as a target by terrorists. Instead of making radical changes in hotel security and the actual property we should focus more on fact-based risk assessment to figure out the best solution.
imontenegro

AI, automation to boost hotel revenues by 10% - Report - 0 views

punchng.com/st-hotel-revenues-by-10-report

technology hospitality hotel software business tech travel solution

shared by imontenegro on 06 Feb 19 - No Cached
  • imontenegro on 06 Feb 19
     
    "A new report by Colliers International, has found that personalisation of Artificial Intelligence can increase hotel revenues by over 10 per cent and reduce costs by more than 15 per cent. The report which was conducted for Arabian Travel Market 2019, stated that hotel operators were expecting technology such as voice and facial recognition, virtual reality and biometrics to be mainstream by 2025. It added that further to this, about 73 per cent of manual activities in the hospitality industry had the technical potential for automation, with many global hotel operators including Marriott, Hilton, and Accor already investing in automating elements of their Human Resources." While automation is forecast to replace a large number of jobs, between 39 and 73 million in the United States alone, according to a study by McKinsey Global Institute, the report also stated that innovative technology would not be a purely negative disrupter. The report stated that looking to the future, the use of robots within the hospitality industry was becoming more commonplace with Colliers predicting the global sale of guest relation robots to reach 66,000 units by 2020. "Deployed to improve guests' overall experience in a hotel, these robots offer a range of uses from artificially intelligent chatbots designed to assist with the customer service process, through to robot concierge and butlers which have the ability to deliver luggage, handle check-in and check-outs and deliver meals 24/7 to guests efficiently," it said. It added that in 2015 the world's first robot-run hotel opened in Japan, saying that Henn-na Hotel featured a multi-lingual animatronic dinosaur at reception that helped with check-in and check-out as well as robot porters and a giant mechanical arm that stored luggage in individual drawers.
  • imontenegro on 06 Feb 19
     
    "Curtis stated, "Hoteliers have been cautious of technology taking away the human touch from the guest service and experience. However, by giving guests the power to choose every part of their hotel experience, hoteliers can learn the right balance between staff interaction and AI-powered, automated customer service."
  • imontenegro on 06 Feb 19
     
    SUMMARY: Hospitality is the business of selling experiences. AI innovations are evolving daily within the hospitality industry. Currently, there are innovations that offer guests the ability to express both satisfaction and grievance. The influence of these AI innovations and the usage of social listening tools are expected to become standard in a decade. An artificial intelligence robot may not smile but, it can recognize faces, remember names and most importantly remember guest preferences, characteristics and behaviors.
anonymous

HITEC Wrapup - Guestroom Energy Management Innovations Grab Most Attention :: Hospitali... - 0 views

www.htrends.com/trends-detail-sid-100655.html

Back in June companies attended HITEC the lodging industry's leading trade show. At this event about 400 exhibitors came to show off their technology. Several of them had same ideas when innovations. They were all focused on creating programs and systems

shared by anonymous on 07 Feb 19 - No Cached
  • The following is a summary of the HITEC announcements having some type of “green” connection:
  • INNcontrol 5 energy management and guestroom automation control system.
  • INNcontrol 5 gives hotel operators better insight on how to optimize energy use by generating historical trend reports on room usage, seasonal fluctuations and other factors.
  • ...21 more annotations...
  • The INNcontrol 5 system provides the open data exchange platform for Internet of Things (IoT) integration with centralized electronic locks, property management systems, in-room entertainment and other systems. INNcontrol 5 is also an entry point for consolidated Alexa voice control of compatible HVAC lighting, drapery and, amenity controls.
  • Honeywell also debuted and demonstrated its new Spectre guestroom solution that merges smart thermostat technology with guestroom lighting controls. Spectre combines Honeywell’s e7 occupancy-detection wireless thermostat with intelligent, programmable wall outlets and lights to extend energy savings to guestroom lighting. The thermostat senses when guests enter the room and instantly communicates with lighting controls via a 2.4GHz RF to activate a “welcome” environment. When the room is unoccupied, the lights and outlets are turned off within a 30-minute time period to save energy.
  • For hotel owners, the data and analytics supported by Honeywell Sentience and displayed in INNcontrol 5 helps make properties more energy efficient. For operators, artificial intelligence enabled by Honeywell Sentience can predict heating, ventilation, and air-conditioning problems before they occur.
  • Telkonet, Inc., creator of the EcoSmart platform of intelligent automation solutions, announced the release of its Symphony commercial IoT platform. Some of the key highlights of Symphony’s capabilities include the ability to see all room devices, including door locks, lighting, mini bars, shades, etc.
  • Just prior to HITEC, SONIFI Solutions announced a collaboration with Telkonet, Inc. to make hotel rooms smarter and more connected, by combining energy management solutions with in-room guest entertainment systems. Guests have the ability to change in-room environmental settings via SONIFI’s STAY Interactive Television interface.
  • Evolve’s New Evolve Guest Interface
  • a simple, yet powerful device that enables guests to control in-room climate, lighting, shading and drapery, as well as other functions to increase efficiencies for both guests and staff.
  • The eGI consolidates devices such as the guest-controlled thermostat, special devices for lighting and shading control, IoT gateway, USB charger, alarm clock, and platform for Guest Services applications—all within the device.
  • CIRQ+ & Its ‘Smart Room for Smart Guests
  • Mode:Green, a company focused on hospitality, specializing in technologies, including: HVAC, lighting, video surveillance systems, television, audio and voice on demand, motorized shading, Wi-Fi and networking, door locks, and more.
  • Verdant EI Energy Management
  • The system continuously analyzes changing conditions in each room—occupancy, temperature, humidity, weather, etc. and adapts in real time.
  • When hoteliers subscribe to Verdant EI, a dedicated energy management expert is assigned to the property with a simple goal in mind: monitor the Verdant system 24/7 and maximize energy savings.
  • Amana expanded on its guestroom energy management system with its new DigiWatt system that can control virtually any electrical circuit in a hotel room. Using a DigiSmart occupancy sensor to determine if a room is unoccupied, the system can shut off power to virtually any 115 volt non-critical electrical circuit(s) that are predetermined during design and construction.
  • INTEREL’S Guest Room Management Solutions
  • The Water Management System delivers precise digital water controls and enables the property or brand to set water flow and temperature policies. Guests can control multiple water outlets through one touch panel.
  • Site 1001 can monitor a building’s water supply system and warn when it detects a leak or conditions favorable to bacterial, viral or parasitic agents.
  • wireless control of temperature; smart LED light; instant-on alarm clock; Wi-Fi (ZigBee, Zwave); thermal occupancy sensor; Bluetooth speaker and Hi-Fi audio; 120 V AC and USB 2.1A charging plugs with optional (Qi) wireless charging; hotel services; and more.
  • AspirEnergy, an energy solutions company, was on hand to help commercial properties increase long-term value by reducing operating costs through sustainable solutions. AspirEnergy offers many services—ranging from lighting retrofits to energy management systems to assistance with renewable energy systems and energy procurement.
  • Coway USA, Inc. its Airmega and Aquamega air and water filtration systems. The Airmega includes a pollution sensor to show the air quality in real time.
  • When the air quality in the room remains good for 10 minutes or more in Smart Mode, Airmega conserves energy by shutting down the fan.
glope143

Aptech Computer Systems Announces Strategic Partnership with Inova Payroll - 0 views

www.hospitalitynet.org/...4087434.html

accounting technology software

shared by glope143 on 04 Jun 18 - No Cached
  • Aptech Computer Systems, Inc., one of the leading hospitality accounting and business intelligence technology companies, announced a strategic partnership with Inova Payroll, a national payroll and human resources service provider.
  • Aptech Computer Systems, Inc., one of the leading hospitality accounting and business intelligence technology companies, announced a strategic partnership with Inova Payroll, a national payroll and human resources service provider.
    • glope143
      glope143 on 04 Jun 18
       
      As discussed in the first video lecture, accounting within the hospitality industry can define many different functions, from back of house and point of sale, to data mining and backups. Aptech Computer Systems, Inc. is expanding their services to include payroll and HR capabilities by partnering with Inova Payroll.
  • ptech customers who select Inova's payroll and HCM technology will be able to view payroll expenses in Aptech's accounting systems, PVNG and Profitvue, and see labor information in Aptech's hospitality business intelligence application, Execuvue®.
    • glope143
      glope143 on 04 Jun 18
       
      The integration of Inova Payroll with Aptech's systems sounds very much like a connection and collaboration that would be listed on a Request for Information should Aptech be prompted to provide one for a potential client. The customer in this scenario might find it prudent to know about this partnership if they already use Inova Payroll as their HR system, are looking to replace their current system, or have had a bad experience with Inova and prefer to stray away from any connections.
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  • "I think our customers will appreciate Inova's industry experience and benefit from the automated flow of data between our systems in managing their businesses. Both companies started out as boutique, customer-centric businesses. Our companies also share a passion for providing a smooth customer experience that will benefit our mutual clients."
    • glope143
      glope143 on 04 Jun 18
       
      This quote from Cam Troutman, VP of Aptech, details how important it is for their company to expand into other markets by providing additional services for their clients. It is important to also note that both Aptech and Inova specialize in the hospitality industry, making them aware of specific needs for a hotel or restaurant.
lismarycedeno1

Hospitality Upgrade | Marriott International Selects TravelClick for Business Intellige... - 0 views

www.hospitalityupgrade.com/...avel-Agent-GDS-Advertising.asp

hospitality upgrade intelligence advertising

shared by lismarycedeno1 on 07 Sep 19 - No Cached
  • TravelClick, an Amadeus company, and Marriott International, Inc
  • have expanded their strategic relationship.
  • Marriott will increase its use of TravelClick's Agency360®,
  • ...6 more annotations...
  • Agency360 – A source of travel agent bookings from all four GDS systems
  • enables Marriott properties to understand the opportunity for all travel agencies in their market and target sales efforts to those agencies with the highest ADR opportunity.
  • Travel Agent GDS Advertising – A tool that reaches travel agents at the point of sale, GDS
  • Advertising helps hoteliers win and attract high-ADR bookings from business and premiere leisure travelers
  • Rate360 – A comprehensive rate shopping solution for the hospitality industry.
  • Marriott uses Rate360 data to ensure its hoteliers have the most current room rate data to optimize their competitive position.
  • lismarycedeno1 on 07 Sep 19
     
    Marriott International and TravelClick are expanding their strategic relationship in order to increase the use of TravelClick Agency360 within the Mariott hotel. The agreement includes using Agency 360, Travel Agent GDS Advertising and Rate360 to up sales and clicks for both parties.
anonymous

Technology Trends in the Hospitality Industry in 2019 - 0 views

www.cioreview.com/...-in-2019-nid-28656-cid-40.html

Technology Hotel

shared by anonymous on 08 Sep 19 - No Cached
  • Current technology trends are on the rise, influencing several industrial sectors, among which is the travel and hospitality industry, where enhancing the guest experience of the utmost concern
  • Integration between hotel systems, such as connecting a property management system (PMS) to another smart tool, will allow hoteliers to create a detailed customer profile.
  • The vast majority of hotel systems and software are cloud-based and can enable multiple operations, which allow proficiency in reducing time consumption
  • ...3 more annotations...
  • In hotels, artificial intelligence, with the support of knowledge management, provides seamless customer support and interaction that is economical and efficient, while simultaneously prevents the occurrences of human errors, leading to higher guest satisfaction
  • Voice-enabled devices like Siri, Google Assistant, and Amazon Echo are being integrated continuously into the travel and hospitality industry, and provide a remarkable experience to guests by allowing faster communication between staff
  • On the contrary, current innovations demands show that the hotel industry is expected to invest high in technology over the next years to enhance travel and guest experience.
  • anonymous on 08 Sep 19
     
    Technology is on the rise with many hotels beginning to use property management systems to create guest profile's. Hotels are also using more artificial intelligence, and voice-enabled devices like Siri, Amazon Echo, and Google Assistance. The hotel industry is looking to invest in more high end technology to increase travel and guest experience.
kakaboshi

Council Post: New Pay Trends: How Today's Workforce Is Reshaping Payroll - 0 views

www.forbes.com/...workforce-is-reshaping-payroll

Payroll Technology

shared by kakaboshi on 25 Sep 19 - No Cached
  • It’s been over 40 years since direct deposit was introduced, arguably the last major development in the payroll world. It’s amazing to think that, with the speed of technological innovation these days, you have to go so far back to find the most recent payroll innovation that had such a significant impact on both employees and employers.
  • technology has infiltrated the payroll landscape in recent years, innovating time reporting and flexibility in pay. Payroll is also being forced to adapt to a workforce comprised heavily of two types of employees: those who require immediate income, and millennials and Generation Z workers.
  • Paycards According to a 2017 FDIC national survey, 25.2% of U.S. households are “unbanked” or “underbanked.” Those who are “unbanked” do not have any traditional banking relationship (i.e., a checking or savings account), while those who are “underbanked” have a financial institution account but also obtain services from providers outside the banking system.
  • ...13 more annotations...
  • 78% of Americans who are living paycheck to paycheck and who are financially unprepared for an unexpected expense. They are often hourly employees in service-based industries, such as health care, hospitality, quick service restaurants, retail or nursing.
  • To combat this, many companies are implementing artificial intelligence (AI) for predictive timekeeping, rapid detection of irregularities, and even “smart” time verification based on video feeds and facial recognition. 
  • Research by Aite Group shows the use of paycards is expected to increase through 2022. For employers, these cards, backed by Visa or MasterCard, can provide benefits such as reduced payroll processing costs and the ability to move to fully electronic payment mechanisms.
  • Artificial Intelligence For Time Management
  • Workers increasingly expect employers to be okay with them working on a personal device, rather than a work-issued system. This adds a level of complexity for companies trying to verify payroll hours. Fraud and forgetfulness can lead to inaccurate records and added overhead.
  • Direct deposit of earnings for unbanked and underbanked populations isn’t a viable option, which has made the rise in the use of paycards (debit cards to which an employee’s wages are transferred) an increasingly popular alternative.
  • Payroll Platforms
  • Fragmented systems and data have always plagued the fintech industry, but payroll platforms are helping address these problems. They are making seamless integration a reality and combining features in a single platform. Having a fully integrated system provides a single set of data and a flow that reduces complexity, facilitates changes and ensures consistency across all system components. 
  • Daily Pay
  • A daily pay benefit lets workers track and access their earned wages prior to their next payday.
  • Provides the flexibility to transfer earned wages to paycards (or other payment platforms). • Incentivizes employees to perform accurate and efficient time reporting, as employees can see their available balance increase at the end of each shift. • Integrates with other payroll platforms, providing “plug-and-play” functionality.
  • Challenges Ahead
  • All of these new technologies will face skepticism about whether they can deliver on their promises. In some cases, these technologies will have to win over decision makers who are reluctant to change their ways.
  • kakaboshi on 25 Sep 19
     
    This is an interesting article that describes some of the new technology being implemented to improve how employees are getting paid based on the current workforce's spending habits. These include the ability to be paid by debit cards, ability to be paid daily and have the flexibility to move the money around, AI intelligence to keep track of the employees' work hours on their own devices, and integration of many payroll functions into one platform. With so much technological advancement, it seems that payroll management is one that is still behind with many companies still working with the old clock in and out method which is time consuming.
hchiebooth

7 Event Technology Trends to Explore in 2019 - Eventbrite US Blog - 1 views

www.eventbrite.com/...technology-trends-in-2018-ds00

hospitality software tech solution mobile green technology

shared by hchiebooth on 21 Feb 18 - No Cached
    • mrueda
      mrueda on 03 Oct 18
       
      The article discusses seven event technology trends that are trending in 2018. Event planners are on the hunt to discover the next new products or services that will help them stand out in a coward full of competitors. One trend, that I find so interesting is facial recognition technology. Event planners are using algorithms to reach out to new audiences via social media, improve check-in and security! Another trend, that caught my eye was artificial intelligence for events. Technology such as "chatbots." Chatbot is an automated customer service that helps both guests and event organizers. It will alleviate some of the duties of the staff to be more efficient and address guest issues faster. There are also the right APPs that are being created for events for guest to search, book, post and review events in one place. Also for event organizers to price, communicate and organize all in one place.
  • Reach new audiences
  • Improve check-in, feedback, and security
  • ...2 more annotations...
  • Artificial intelligence for events
  • The right event apps
  • clatt001 on 21 Feb 18
     
    So, being an event professional in the hospitality industry this article intrigued me. Some of the trends listed are trends that my clients and I have already been using for a few years now like livestreaming events, I had a wedding in Jamaica in 2015 in which my clients live-streamed their nuptials for those daily and friends who could not make the trip. What I did find intriguing was the Facial Recognition aspect of Event Technology. That is unbelievable to me. I know we now have iPhoneXs and SnapChat that already do this so I guess its just a matter of having the right type of phone and app that is compatible with this feature.
  • ...1 more comment...
  • mkim001 on 18 Jun 18
     
    This article for event planning and technology shared the current trends of event technology for this year. Facial recognition is becoming popular and is encouraged to use to target an expansive audience. Some events encourage audiences to take advantage of technology by using Facebook to tag photos of the event attendees to to a personalized album. The article also predicts that the future holds facial recognition for attendees checking in for a further improved event. RFID is being widely used by experienced event coordinators in place of event tickets and to reduce payments made physically. With the usage of RFID, it enhances the productivity for the attendees, as well as, make special features, such as raffles, much easier and fun to conduct. Automated customer service features are also rising as it enables guests to conveniently have their questions answered without having to wait to get a response. For example, according to the article, Sound on Sound Fest is a festival for music lovers that created a customer service feature via Facebook Messenger to answer any questions from the potential and prospective attendees. It was said to have instant gratification and success in the ease of asking and answering questions. Apps are also taking a part in events. Apps, such as, Pathable (connect with attendees throughout entire event), Presdo (takes into consideration behavior of attendees), and attendify (share photos, messages, and comments with attendees) are example of applications that events benefit from in this growing trend of event technology. Broadcasting events also assist in gaining popularity for an event and social media walls encourage attendees to post photos of the event with hashtags. Technology is growing and gaining popularity in events. Due to the fact that people are almost never without their cellphones, nevertheless, on their cellphones, the discussed features are popular amongst event attendees and aids in bubbling the posit
  • mrueda on 03 Oct 18
     
    The article discusses seven event technology trends that are trending in 2018. Event planners are on the hunt to discover the next new products or services that will help them stand out in a coward full of competitors. One trend, that I find so interesting is facial recognition technology. Event planners are using algorithms to reach out to new audiences via social media, improve check-in and security! Another trend, that caught my eye was artificial intelligence for events. Technology such as "chatbots." Chatbot is an automated customer service that helps both guests and event organizers. It will alleviate some of the duties of the staff to be more efficient and address guest issues faster. There are also the right APPs that are being created for events for guest to search, book, post and review events in one place. Also for event organizers to price, communicate and organize all in one place.
  • hchiebooth on 22 Jun 19
     
    This article reveals the 7 latest trends in technology. The most impressive trend is the use of Facial Recognition for registration purposes. It also features new and upcoming AI technology such as Chatbots, "Crowd" Streaming and the use of "Social Media walls" to generate for free event promotion.
da7327

Thomson ReutersVoice: How Technology Is Disrupting Accounting -- And Why The Industry M... - 1 views

www.forbes.com/...nd-why-the-industry-must-adapt

hospitality business technology accounting future mobile solution

shared by da7327 on 16 Oct 17 - No Cached
  • It’s hard to believe the impact that technology has had on all of us, including the accounting profession.
  • Over the years, accounting firms got on board with websites, which allowed them to market differently and far more effectively. Personal client portals were introduced by Thomson Reuters in 2001, effectively eliminating geographic constraints for firms. With portals, they could serve clients 24x7, regardless of location, and communicate and collaborate far better than they could previously. The Web, mobile and social media have had an enormous impact on how firms can operate today. Social marketing has proven to be very effective in many firms. Audits have changed radically. Now they can be done online, with content also accessed online. We can research anywhere, anytime as well.
  • The next 20 years will see even more dramatic change for the profession. Artificial Intelligence (AI), cognitive computing/machine learning, natural language processing and blockchain are the hot topics today – of course, converging with big data.
  • ...2 more annotations...
  • True business analytics will come into play – given the amount of data we’ll be able to collect and the machine assistance we’ll have – to put real meaning around the data and guidance for our business clients.
  • The concept of the continuous, real-time audit will come into play, and we’ll be assisted in our judgments – although the human element won’t entirely disappear. Fraud detection will be easier and far faster. Blockchain will move the auditor’s role away from having to check transaction data, and it will be used to test audit assertions as well.
  • da7327 on 16 Oct 17
     
    This article describes how technology will affect accounting system, and the reason to adapt new technology. The world has been dramatically changed over 20years. Paper was dominant back in 1990' but now most jobs are done by computer and Internet, and furthermore, the monthly fee for the Internet has been going down a lot. Everyone in the world enjoys the advantages of the Internet, and job efficiency increases. Especially, this article said technology will impact accounting profession a lot in the future. When we consider the current technology development in accounting area, the Web, mobile and social media have had a huge impact on company's operation. This article introduces that artificial intelligence(AI), cognitive computing/machine learning, natural language processing and blockchain will be adapted highly in next 20 years. For example, tax systems will guide us through the calculations and highlighting review section, and provide advice. A Huge amount of data will be collected and generate real meaning about the data and guide the business. Furthermore, continuous and real-time audit will be available. Fraud detection also will be faster and easier. As can be seen here, the profession will evolve very rapidly in next 20 years, which means it will be completely different from what we see today. This disruption challenges us to catch up with the fast pace of change but the potential of new technology provides opportunity, so adjustment for new pace is needed.
cvera019

E-marketing solutions firm iCubesWire floats early-stage investment fund - VCCircle - 0 views

www.vccircle.com/ts-early-stage-investment-fund

hospitality technology IT software tech e-marketing

shared by cvera019 on 19 Nov 17 - No Cached
  • E-marketing solutions firm iCubesWire floats early-stage investment fund
  • Gurgaon-based iCubesWire Technologies Pvt. Ltd, which offers digital marketing solutions to companies, has launched a $3-million (Rs 19.2 crore) fund to support early-stage tech startups.
  • iCubesWire is primarily looking to invest in artificial intelligence- and progressive automation-driven companies. It plans to deploy the fund across four to six startups by the end of 2017-18, with an average ticket size of $500,000-$700,000.
  • ...2 more annotations...
  • Earlier, Chopra had said that though digital marketing was in geometric progression, there were huge gaps that created significant opportunities.
  • Founded in 2010, iCubesWire works with over 400 brands across e-commerce, automobile, technology, financial, travel and hospitality sectors. It helps deliver tailor-made digital concepts to the brands they work with.
  • cvera019 on 19 Nov 17
     
    This new company is looking to support startups with e-marketing solutions and e-commerce. It is loves to invest primarily in artificial intelligence for companies looking to have automated driven services. Some of the hospitality companies that engage with iCubesWire are: Domino's Pizza, McDonald's, GoAir, Qatar Aiways, Etihad and AirAsia.
anonymous

Three Hotel Companies Select Aptech PVNG Enterprise Accounting - 0 views

www.hospitalitynet.org/...4084064.html

shared by anonymous on 28 Sep 17 - No Cached
  • Aptech Computer Systems, a leading provider of hotel accounting software, hospitality enterprise accounting, budgeting, forecasting, and business intelligence systems, announced three hotel companies selected Aptech's PVNG Enterprise Back Office System. PVNG is a browser-based next generation enterprise hospitality accounting solution with a simple menu structure and easy to navigate platform.
  • Companies installing PVNG Enterprise Accounting include Stagewest Hospitality and The Colony Palm Beach. The companies operate a total of 10 properties.
  • Stagewest Hospitality is implementing PVNG hotel accounting software at four hotels and its winery in British Columbia, Canada. "PVNG helped us reduce labor costs because it is easy to use and simple to learn. We realized a significant cost savings by creating a more efficient operation with a reduced accounting staff. Our guests are the most important part of our company. If I can move two people to our front desk from accounting it benefits our guests and our company," said Azaz Ahmed, MBA, controller of Stagewest Hospitality.
  • ...1 more annotation...
  • Aptech Computer Systems is an IBM Premier Business Partner that offers Execuvue® web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Back Office systems that are 100% hospitality specific. Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry. Aptech systems can be deployed in the cloud, or on-premise at the client location to support an entire hotel company's portfolio via the Internet for individual and consolidated back office operations and financial reporting.
  • mitchlaferriere on 28 Sep 17
     
    Three more hotel companies have selected Aptech's PVNG Enterprise Back Office System. PVNG is a browser-based accounting solution, which is simple, easy to navigate, and specifically streamlined for hospitality. One hotelier cites the ability of PVNG to downsize the accounting staff, which enables him to move more staff to guest services--the most fundamental part of any hospitality operation. The creator of PVNG, Aptech Computer Systems, is an IBM Premier Business Partner that purveys programs exclusively for use in hospitality. Aptech systems can be deployed either on site or via the cloud, offering tremendous flexibility for a company's portfolio.
swhit149

Is hospitality ready for the army of robots coming to a hotel near you? - 0 views

www.linkedin.com/...ing-hotel-near-you-max-starkov

travel tech hospitality hotel artificial intelligence data analyst robotic system

shared by swhit149 on 26 Mar 21 - No Cached
  • By 2025, over 85 million existing jobs will be lost due to the seismic shift toward robotization and automation, according to estimates in the “Future of Jobs Report 2020” published by the World Economic Forum.
  • These are jobs like data analysts, AI learning specialists, digital transformation specialists, software and applications developers, robotization strategists, robotics technologists, robot training and maintenance specialists, etc.
  • robotization and automation are coming even to our technology-averse hospitality industry.
  • ...12 more annotations...
  • ●     Solve dull, repetitive, dirty or dangerous jobs.●     Solve high turnover of trained employees (20%-30%)●     Solve problems like poor discipline, lack of motivation, etc.●     Lower labor costs, which are especially burdensome now●     Increase productivity●     Solve labor shortage of entry-level and unskilled workers, which plague the industry in “normal” times.
  • Labor costs constitute 36%-50% of hotel operational costs, based on hotel category, and in these times of low travel demand, low occupancies and catastrophic RevPARs, robotization and automation are becoming increasingly appealing to hotel owners and operators.
  • mobile and contactless check-in applications have already made the front desk staff obsolete
  • ultraviolet light pulses to kill viruses, bacteria and fungi and are already deployed at hundreds of hotels in the U.S.
  • clean guest rooms 20 percent faster and public areas up to 80 percent faster than human housekeepers.
  • security guards at resorts, large hotels and casinos, airports, theme parks and outdoors perimeters.
  • replace 100% of the waitstaff
  • The labor unions in major metropolitan areas with highly-unionized hospitality labor force are dead set against any robotization and automation or any technology advancement that can reduce the number of paying members.
  • hospitality is fast becoming a tech industry now
  • emergence of today’s tech-savvy customer who expects to find at hotels the same or better technology advancements they already enjoy at home
  • Robotics, AI, mobility, IoT devices and contactless check-in tech are being adopted across the industry at a very fast clip.
  • within the next 10 years many hotels will operate at half the pre-coronavirus staff level and we will be seeing more and more examples of semi and fully automated hotels
  • swhit149 on 26 Mar 21
     
    This article is a big time eye opener how robots are already in place taking away plenty of jobs in every department. I highlighted some of the jobs they are currently doing and how much labor cost money the hotels are saving. Yes we love the new technology but it can also be a little intimidating once they start eliminating jobs. It really points out what we may not find obvious on how majority of the hospitality companies are already in use with artificial intelligence technologies. I believe in 10 years the world will be a complete different place and robots will take over for the most part!
obrediajones

Converting Data into Business Intelligence in the Hospitality Industry | TravelDailyNew... - 1 views

www.traveldailynews.com/...ce-in-the-hospitality-industry

shared by obrediajones on 03 Jun 20 - No Cached
  • hospitality is better primed than most industries to harness all that big data has to offer
  • Big data” as a buzzword is often thought to mean a large volume of information, but simply possessing the information is not tantamount to using it in a way that adds value to your business. Therefore, what you want is a “big data strategy.”
  • an API-powered data system will provide a holistic snapshot of your business that integrates with third-party business intelligence (BI) vendors to transform raw data into a user-friendly format with gauges, dashboards, trendlines and more to equip you with the exact answers you need to improve your business. 
  • ...11 more annotations...
  • it is best to identify an industry-specific option so the collection process yields both sufficient quantity and quality of information. 
  • Hoteliers should choose a collection tool that combines numerous data sources with sufficient speed to process information in real-time
  • security must be inherent in a data storage system
  • data warehousing is an essential tool for hoteliers to stay ahead of the curve
  • The first phase of a big data strategy is data collection.
  • harnessing big data through data warehousing enhances data mining, analytics reporting, decision support and business forecasting
  • Collectively, these capabilities result in an increase in efficiency, reduction of costs and improvement of overall performance and profitability. 
  • Consistent data monitoring and evaluation allows hotel teams to deliver a high level of service while consistently striving toward continued improvemen
  • On the macro level, corporate and regional managers have the extended oversight necessary to ensure the right decisions are being made at every level of the company from the ground-up.
  • Hoteliers who decide to apply big data in a meaningful way will reap the rewards in every aspect of their business, from sales and marketing to guest satisfaction. To improve labor management, hotel operators can monitor employee productivity within an easy-to-use dashboard and gauge overtime hours to cut back on unnecessary expenses. 
  • The obsession with big data is here to stay. Success-oriented hotel operators must adapt to the changing landscape of the industry by adopting the most versatile technology on the market.
  • obrediajones on 03 Jun 20
     
    Article explores the uses of data mining in hospitality. How when used effectively data mining can result in the creation of strategic sales and marketing plans that improve customer satisfaction and retention. Author also discusses the importance of data security and warehousing throughout the phases of executing a "big data strategy."
xiaoyuzhang

The Smart Hotel System: 7 Ways to Make Your Hotel Smarter - 1 views

www.revfine.com/smart-hotel-system

Smart Hotel System

shared by xiaoyuzhang on 04 Sep 20 - No Cached
  • 1. Enhanced Connectivity to Guest Services and Staff Members
  • 2. Intelligent Environmental and Entertainment Controls
  • It therefore makes a great deal of sense that many hotels have adopted the same smart systems that can be found within homes. Examples can include (but may not be limited to):Personalised control over settings such as room temperature, lighting and even window blinds.Using the Internet of Things (IoT) to offer guests immediate wireless access to centralised smart systems.Dedicated integration with devices such as smartphones and tablets.
  • ...7 more annotations...
  • 3. The Inclusion of Voice-Ready Technology
  • 6. The Concept of Sustainability
  • 4. Smart and Interactive Maps
  • 5. Personalised Forms of Entertainment
  • maps are just as capable of displaying important information such as:Check-out times and the location of the reception desk.Where specific restaurants are located as well as their opening hours.Nearby attractions and places of interest to visit.The types of public transportation available and where major hubs can be found.
  • 7. Adopting Smart and Targeted Forms of Data Collection
  • Common examples of information that can be used to improve guest experiences include:Which movies are watched the most frequently.The room temperature that the majority of guests prefer.Average checkout times.The most popular radio stations.Working Smart as Opposed to Hard
  • xiaoyuzhang on 04 Sep 20
     
    The article tells us 7 ways to make hotel smarter. 1. Enhanced Connectivity to Guest Services and Staff Members. Hotel should pay attention to online visitor reviews on websites. Many smart hotel systems have adopted bespoke technology to provide faster and more targeted guest selection capabilities without sacrificing quality. 2. Intelligent Environmental and Entertainment Controls. Guests will often rate their experiences in direct relation to the amenities that they are provided with. It therefore makes a great deal of sense that many hotels have adopted the same smart systems that can be found within homes. 3. The Inclusion of Voice-Ready Technology. Voice-controlled technology provides guests with a convenient means to control basic aspects within their rooms. Voice commands can control options. Voice-ready technology has made great progress in recent years. 4. Smart and Interactive Maps. The real-time interactive mapping not only can these items be used to orientate the guests themselves, but such maps are just as capable of displaying important information, like nearby attractions and places of interest to visit. 5. Personalised Forms of Entertainment. Many hotels are now beginning to provide guests with even more intuitive ways to access personal entertainment accounts, like voice control, access to audio books and customized music playlists. 6. The Concept of Sustainability. Guests are now appreciating their relationship with the natural environment. And a smart hotel room is known for its energy-saving qualities. Therefore, smart hotel systems also can improve sustainability. 7. Adopting Smart and Targeted Forms of Data Collection. In smart hotel, data can be collected without violating the privacy of patrons to make important policy changes as well as to cater to the needs of a certain demographic.
ryanrodgers2014

5 Reasons Why Hotel Business Intelligence Is the Future - Hotel-Online - 1 views

www.hotel-online.com/...ess-intelligence-is-the-future

shared by ryanrodgers2014 on 18 Sep 20 - No Cached
  • A PMS that allows integration with a BI tool is all you need to take your business to the next level. While the PMS itself can handle and automate most of your operational activities, the BI tool can provide you with the right insights at the right time, so you can take the lead when compared to your competitors. Everything from revenue management to pricing strategies, occupancy forecasts will be made available to you, basis your historical and current data. No more chaos to throw you off gear. Hotel Business Intelligence tools give you the luxury of context, so you can achieve your target with a lot more clarity and insights
    • ryanrodgers2014
      ryanrodgers2014 on 18 Sep 20
       
      With a hotel BI tool linked to your Property Management System you can get more data in the snap of your fingers. This allows you to take a deep dive into all your PMS booking data and decide which business worth having or not. Having a PMS system that integrates with BI tools can elevate your business to the next level and allow you to achieve your targets more easily with better clarity and insights.
anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

www.forbes.com/...ence-innovation-in-hospitality

innovation technology hospitality software

shared by anaslip on 24 May 20 - No Cached
  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
  • ...9 more annotations...
  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
  • anaslip on 24 May 20
     
    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
hankunli

Hotel Accounting Software: Why Do Hotels Need Specialized Vendors Like M3? - 0 views

hoteltechreport.com/...hotel-accounting-software-m3

technology hospitality hotel software accounting

shared by hankunli on 11 Feb 20 - No Cached
  • Accounting as a hotelier is a time and resource intensive process. Finding the right hotel accounting software can make or break your business – and potentially lead to efficiencies and cost-saving that can vault you ahead of your competitors.
  • Built by hoteliers, exclusively for hoteliers, the platform allows franchisees access to their financial and operating information in real-time with user-friendly reports
  • Accounting and business intelligence were burdensome processes that were preventing the brand from reaching their growth goals. Rather than continuing to focus on the older, expensive computer infrastructure, the company was interested in taking a proactive approach to manage assets and generate returns for owners
  • ...9 more annotations...
  • Working to handle the needs of 24 properties, Coakley & Williams Hotel Management Company's two-person IT department found it was spending much of its time responding to simple requests for information
  • Additionally, by utilizing the Benchmarking tool in Operations Management when considering new properties, HP was able to view a quick snapshot of where the potential hotel compares with like brands in the system
  • After adopting a streamlined staffing model, HP Hotels needed to manage the bulk of their accounting above property, which would eliminate the need for full-service accounting staff at the hotel level
  • The solution directly addressed C&W’s needs by allowing each of its managed hotels to access its financial information directly and providing the ability to look at the day-to-day performance of each hote
  • Prior to the adoption of the M3 platform, the IT department, was spending up to 50 to 60 percent of their time serving as backups for information requests. Now, C&W’s IT staff says it spends less than 5% of its time on hotel-related issues, allowing the department to offer its services to other clients as a way to generate revenue for the company
  • Functionality: Allows each hotel to access its financial information directly and provides the ability to look at the day-to-day performance of each hotel. Business impact: The access to real time and individual hotel-specific information led to a 55% reduction in resources spent by IT on property-specific requests. This allowed IT to offer additional services to clients and generate additional revenue for the compan
  • On August 29, 2005, everything changed. Hurricane Katrina tore through the Mississippi Gulf Coast, destroying much of the Biloxi office of Encore Hospitality as well as flooding their IT room. Deploying their disaster-recovery plan, the team righted ship and ultimately moved to Dallas, TX, deciding on a location that was less at-risk for natural disaste
  • By implementing M3’s products and solutions, Encore was able to downsize its IT department to just two team members, and the offshore accounting team has been reduced to a few associates who input hotel accounting data remotely into Accounting Core
  • It’s evident that M3’s platform allows for resource efficiency as well as real time business intelligence and analytics, and the outcomes above speak to that fact. Adopting the M3 platform allowed for each company to streamline their headcount and accounting process, compare properties in real time, and secure their data in the event of a natural disaster. In the ultra-competitive landscape of hotel management, M3 has provided a leg up to HP Hotels, Coakley & Williams, and Encore and helps to ensure each company will stay ahead of the pack for years to come
  • ggara004 on 11 Feb 20
     
    This article references the specifics of the M3 platform, which is a more efficient accounting software for hoteliers. After several test runs, M3 has proven to help several properties streamline their accounting process, track data in real time and cut costs where possible.
  • hankunli on 02 Jul 20
     
    M3 is a useful hotel accounting software that can be used on mobile devices, according to the illustrations. As mentioned in this article, accounting software can do things that generic providers can't, like delivering actionable business intelligence. For M3, it also gains the property managers more benchmarking insight and turned a management company's IT department into a profit center that offers service. Furthermore, by replacing the IT department with two employees and a cloud-based accounting system, it saved a large sum for a management company.
yvenisem

How Wi-Fi 6 is changing the hospitality landscape | CommScope - 0 views

www.commscope.com/...ging-the-hospitality-landscape

Technology hospitality Hotel business tech mobile wifi revolutionary

shared by yvenisem on 07 Sep 20 - No Cached
  • Wi-Fi was originally designed to support basic network connectivity for limited services such as retail point of sale (POS) transactions in proprietary business environments.
  • Intel’s endorsement and integration significantly simplified connecting wireless clients and helped make Wi-Fi a standard requirement at hospitality suites across the world.
    • yvenisem
      yvenisem on 07 Sep 20
       
      Faster internet = happier customers in the 21st century
  • ...8 more annotations...
  • arly iterations of the IEEE 802.11 Wi-Fi standard were relatively limited in terms of speed, spectrum utilization and the efficiency of communications
  • The latest Wi-Fi iteration – Wi-Fi 6 (802.11ax) – offers a four-fold increase in speed over its Wi-Fi 5 predecessor, enabling hotels to smoothly stream a range of guest applications
  • Wi-Fi 6 (802.11ax) is revolutionary, rather than simply evolutionary.
    • yvenisem
      yvenisem on 07 Sep 20
       
      REVOLUTIONARY, changing the game, prioritizing efficiency
  • it is smarter (deterministic) and moves away from a ‘first come, first served’ model
  • This provides higher throughput and performance for networks, allowing everyone to move at 15 miles an hour instead of 10. 
    • yvenisem
      yvenisem on 07 Sep 20
       
      Efficiency
  • the dominant enterprise Wi-Fi standard by 2021
    • yvenisem
      yvenisem on 07 Sep 20
       
      shows how quickly technology can go
  • yvenisem on 07 Sep 20
     
    This article was surprisingly a very interesting read due to how fast things actually are in the world of technology as it relates to the hospitality industry. In this article, I read about the origins of Wi-Fi when it was primarily used as basic network connections for POS software to where we are now with an expectation of the revolutionary technology that is Wi-Fi 6 to roll out in 2021. Currently, we as a society are only really familiar with Wi-Fi 5 that functions on a first-come, first-served basis. Wi-Fi 6, moves past the focus of getting faster internet to getting more efficient internet. While this is a factor of the technology in that it is 4-5 times faster, it actually goes about giving people better internet acces in a more intelligent manner. Based on the article, this intelligence means that instead of someone benefitting from 100MB download speeds when they're watching a short YouTube video since they logged onto the hotel internet first, a person that is streaming a live convention with several cameras and computers would benefit more because it would be more efficient than a simple YouTube video. Something that the author of this article makes very known is that this technology is not getting "better" interms of evolution of product. Wi-Fi 6 is actually entering a new era of intelligence, making it a more revolutionary development in the tech industry and hospitality. In the 21st century, new technology like this is essential because we see so many things moving onto online services when it comes to booking a hotel, buying event tickets, interacting with other people, etc. In a hotel setting, this new technology would lead to increased satisfaction since their Snapchat and Instagram stories are being uploaded at nearly instantaneous speeds, same with their YouTube videos, and Facebook photos. While this may not be the best thingsto do when considering how much of our lives we spend online, it is best to go along and welcome it since the advancemen
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