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Contents contributed and discussions participated by lismarycedeno1

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lismarycedeno1

What's New for Meetings at Walt Disney World's Swan and Dolphin - 0 views

meetingstoday.com/...w-meetings-disney-swan-dolphin

meetings swan dolphin events convention center

shared by lismarycedeno1 on 09 Oct 19 - No Cached
  • Disney’s Swan and Dolphin makes updates to its property with meeting delegates in mind.
  • 50 percent of the Swan and Dolphin’s business comes from meetings groups, making it one of Marriott’s top meeting hotels.
  • 2,270 guest rooms and over 333,000 square feet of meeting space on site,
  • ...9 more annotations...
  • The renovation is immediately noticeable in its wow-worthy lobby, inspired by water elements.
  • Swan and Dolphin broke ground on the construction of a new tower on its property, which will add 349 guest rooms and 21,330 square feet of new meeting space, including a 6,000-square-foot rooftop ballroom and terrace from which guests can view Disney’s fireworks.
  • tower will contain 151 executive meeting suites, featuring guest rooms connected to small meeting spaces
  • “The Cove,”
  • “The Caribbean Room” is open for business at the Dolphin. Ideal for breakouts, small meetings and event work rooms
  • the Swan Resort opened a similar restaurant in August, serving coffee, ready-made sandwiches and snacks.
  • Shula’s Steak House recently completed a refresh of the restaurant space and menu as part of a branding update for Shula’s Steak House.
  • rooms are available for group buyouts.
  • transformation includes an expanded bar and lounge featuring a three-sided, wraparound bar for networking and socializing, as well as seven new menu items, including pan seared scallops and a 22-ounce dry-aged ribeye
  • lismarycedeno1 on 09 Oct 19
     
    Disney's Swan and Dolphin convention centers breaking ground for "The Cove" which is set to open in 2021 which adds 349 guest rooms and 21,330 square feet of new meeting space. Both resorts are also opening new restaurant space with the ability for group event buyouts in private dining rooms.
lismarycedeno1

Beaconstac's Beacon Tech Helps Hotels With New Marketing Opportunities - 0 views

guestexperience.wbresearch.com/w-marketing-opportunities-ty-u

beacon tech marketing hotels proximity

shared by lismarycedeno1 on 04 Oct 19 - No Cached
  • Bluetooth low energy beacons.
  • can activate when a mobile user approaches, delivering information directly to their smartphone.
  • Beacon marketing is a proximity marketing channel used by businesses to interact and engage with consumers at strategic locations,"
  • ...13 more annotations...
  • Beaconstac's solution has far more potential than simply promoting revenue opportunities, and the innovative beacon technology can help drive even more exciting guest experiences.
  • Beaconstac is bringing it to the hotel industry to help create new guest experiences for traveling consumers.
  • 38% of millennials travel for work, compared with 23% of GenXers and 8% of baby boomers.
  • approximately 90% of a guest's vacation time is spent outside the hotel environment.
  • Beacon technology can help by delivering relevant information directly to guests' smartphones, alerting them to events occurring within the hotel grounds, and thereby increasing the chance of keeping them on site where they are more likely to spend money with you rather than others.
  • triggered by a tiny hardware device known as a Bluetooth beacon. These devices transmit location-triggered rich notifications to smartphones nearby."
  • the tech can be deployed at the check-in desk to great effect and make the whole process far more streamlined and convenient for guests
  • Bluetooth beacons can activate when they detect a guest waiting and invite them to check in via their smartphone.
  • app can automatically retrieve their reservation details, saving the need for fumbling around for reservation numbers and other paperwork.
  • Bluetooth beacons can also coordinate to geolocate the guest within the hotel and help them find their room.
  • beacon technology can then turn on the lights and activate in-app controls to help the guest navigate their in-room technology. The app can also promote the room service food and drink menu, as well as the entertainment and facilities information most pertinent to the customer based on their profile.
  • beacon technology can work in reverse and help the guest seamlessly navigate the checkout process, without having to hand in any keys or line up at the reception desk. It can even offer special rates or other promotions
  • Beaconstac's technology has great potential to create futuristic guest experiences in the hospitality industry, and the push notifications it generates result in high open rates amongst customers
  • lismarycedeno1 on 04 Oct 19
     
    Beaconstac is bringing beacon technology to the hotel industry to help create new guest experiences for traveling consumers. The technology will help by providing more convenience to the hotel experience and has far more potential than simply promoting revenue opportunities.
lismarycedeno1

Adjara Group Selects Cendyn to Power CRM Across Their Hotels - 0 views

www.hotelnewsresource.com/article107206.html

group power crm hotels

shared by lismarycedeno1 on 27 Sep 19 - No Cached
  • Adjara Group has signed a deal with Cendyn to power CRM across all their hotels located in Georgia.
  • the company’s hotels will benefit from a guest intelligence solution that utilizes data collected from multiple sources, to provide an accurate, single source of truth for each guest.
  • enable each hotel within the Group to learn more about their guests using enhanced guest profiles, automation, segmentation, and in-depth reporting dashboards.
  • ...4 more annotations...
  • , Adjara Group converted an abandoned Soviet-era sanatorium in the mountainous region of Kazbegi into the first Georgian lifestyle brand of Rooms Hotels.
  • the company has created and manages 6 hotels and is leading a large-scale agricultural development project in Eastern Georgia.
  • Cendyn’s eInsight CRM provides marketing automation and guest intelligence and can easily handle complex interfaces, drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest.
  • sits on top of a hotel’s property management system or call center application, intelligently guiding staff to create authentic, meaningful encounters and upsell offerings based on guest history, preferences and loyalty status.
  • lismarycedeno1 on 27 Sep 19
     
    Adjara Group has signed a deal with Cendyn to power CRM across all of their hotels in Georgia which will help them utilize data collected from multiple sources to provide an accurate, single source of truth of each guest. Cendyn is a tool used to provide marketing automation and guest intelligence sitting on top of a hotel's property management system or call center application.
lismarycedeno1

Quore is Helping Hotels Deliver Exceptional Pool Experiences - 0 views

lodgingmagazine.com/r-exceptional-pool-experiences

hotels pool technology helping

shared by lismarycedeno1 on 18 Sep 19 - No Cached
  • Quore, a hotel workforce communications platform used by more than 3,900 hotels (including 560 management companies and 80 hotel brands in 29 countries) is helping operators ensure that their pools, hot tubs and spas meet water safety standards by automating the water-testing process within its Pool Readings module.
  • enables hotel engineers to test a pool’s chlorine, pH, alkalinity and calcium levels at least twice daily, as well as water temperature and GPM (gallons per minute) and PSI (pound-force per square inch) flow rates.
  • identify if the pool water is safe for guests’
  • ...7 more annotations...
  • The Quore Pool Readings module enables anyone in the company with access to Quore – from the owner to the area director – to see our daily pool chemistry,”
  • Quore doesn’t allow someone to back date reports.
  • helps with staff training and provides my team with a good education on pool chemistry.
  • one in five American adults admits to relieving themselves in the pool.
  • Quore Pool Readings module is a standard feature within the Quore platform, and the Recurring app that houses it is also being used by hotels to record boiler, water meter and electric meter readings, making the app an invaluable preventive maintenance tool property wide.
  • Flag tasks to be performed and send reminder prompts • View the chemical state of water areas and compare it to days, weeks, months, years prior • Measure the turnover rate of water to see how quickly it is circulating • Compare data from multiple bodies of water simultaneously
  • making a huge difference in keeping pools chemically safe and guests happily enjoying the experience.”
  • lismarycedeno1 on 18 Sep 19
     
    A hotel workforce communications platform named Quora is helping operators ensure that all their pools, hot tubs, and spas meet water safety standards within a Pool Readings module. The recurring app enables hotel engineers to test a pool/s chlorine, PH, alkalinity, and calcium levels as well as water temperature and PSI flow rates identifying if the pool water is safe for hotel guests. 
lismarycedeno1

Web App RoomOrders Now Available to U.S. Hotels | Hospitality Technology - 0 views

hospitalitytech.com/orders-now-available-us-hotels

web app u.s software

shared by lismarycedeno1 on 15 Sep 19 - No Cached
  • RoomOrders,
  • is now available for a free trial in hotels in the United States
  • Offering a digital menu in the cloud to streamline food and beverage operations,
  • ...10 more annotations...
  • defends against online food ordering and delivery platforms
  • Guests can visit the website or scan the RoomOrder QR code displayed in their hotel room,
  • Guests can then scroll through images of menu items, place an order
  • in a few clicks from their room, or in transit, and track delivery time.
  • the global food delivery mobile application market was pegged at $3.79 billion in 2017 and is projected to reach $16.61 billion by 2023, registering a compound annual growth rate of 27.9% from 2017 to 2023.
  • Fin Point in Boston Hilton Downtown was the first to trial RoomOrders
  • Hilton Sydney and Hilton Belgrade have become the latest hotels to implement RoomOrders last month with sensational early results
  • RoomOrders helps hotels answer dilemmas between in-house and outsourcing room orders
  • easy to implement as it requires no special or dedicated hardware
  • language barriers as it’s multilingual, reprinting menus for seasonal dishes, guests getting a busy signal or being placed on hold, and staff members not being able to provide detailed information about the menu.
  • lismarycedeno1 on 15 Sep 19
     
    RoomOrders is now available for free trails in the United States offering a digital menu in the cloud to streamline food and beverage options. The web app helps answer hotel dilemmas as well as solving problems which include language barriers, reprinting menus, and customer satisfaction with signal and unresourceful staff members.
lismarycedeno1

Hospitality Upgrade | Marriott International Selects TravelClick for Business Intellige... - 0 views

www.hospitalityupgrade.com/...avel-Agent-GDS-Advertising.asp

hospitality upgrade intelligence advertising

shared by lismarycedeno1 on 07 Sep 19 - No Cached
  • TravelClick, an Amadeus company, and Marriott International, Inc
  • have expanded their strategic relationship.
  • Marriott will increase its use of TravelClick's Agency360®,
  • ...6 more annotations...
  • Agency360 – A source of travel agent bookings from all four GDS systems
  • enables Marriott properties to understand the opportunity for all travel agencies in their market and target sales efforts to those agencies with the highest ADR opportunity.
  • Travel Agent GDS Advertising – A tool that reaches travel agents at the point of sale, GDS
  • Advertising helps hoteliers win and attract high-ADR bookings from business and premiere leisure travelers
  • Rate360 – A comprehensive rate shopping solution for the hospitality industry.
  • Marriott uses Rate360 data to ensure its hoteliers have the most current room rate data to optimize their competitive position.
  • lismarycedeno1 on 07 Sep 19
     
    Marriott International and TravelClick are expanding their strategic relationship in order to increase the use of TravelClick Agency360 within the Mariott hotel. The agreement includes using Agency 360, Travel Agent GDS Advertising and Rate360 to up sales and clicks for both parties.
lismarycedeno1

The Georgian Terrace Drives Guest Engagement with Ivy Smartconcierge - 0 views

www.hotelnewsresource.com/article106657.html

engagement ivy

shared by lismarycedeno1 on 02 Sep 19 - No Cached
    • lismarycedeno1
      lismarycedeno1 on 02 Sep 19
       
      Ivy: Smart Concierge system used for guest personalization.
  • Ivy®, powered by Go Moment®, is the world's first smartconcierge for hotels.
  • enhance the guest experience from anywhere, at any time
  • ...5 more annotations...
  • Atlanta’s iconic luxury hotel, The Georgian Terrace, as one of its top clients to implement their award- winning smartconcierge, Ivy®.
  • Ivy communicates with guests and provides them with personalized and near instant service through text messaging. The AI-powered smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk.
  • higher reviews online and the improved operational efficiencies
  • the hotel is a landmark of modern luxury and sophisticated Southern hospitality, inviting guests to ease into the city’s warm and welcoming embrace.
  • When these issues come up, Ivy at the property responds to guests in seconds, exceeding guest expectations and enabling front-line staff to focus on delivering more high-touch guest service,” says Raj Singh, CEO of Go Moment.
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