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Contents contributed and discussions participated by glope143

glope143

How This Conference Used N.F.C. Technology to Drive Traffic Around Its Exhibit Hall - 0 views

  • When the organizers of Intuit’s QuickBooks Connect conference initially decided to use near-field communication (N.F.C.) technology on attendee badges for this year’s event, which was held October 22 to 26 at the San Jose McEnery Convention Center in California, they had several goals in mind.First, they wanted to automate the process of tracking continuing education credits for the attendees; second, they wanted to make it easy for vendors to track leads at their booths; and third, they wanted a way for attendees to gather information from vendors and sessions electronically, rather than in paper form.
    • glope143
       
      This conference held in 2016 is a perfect example of how technology can assist in making an existing (and adequately functioning) event model even better. Each attendee's badge included near-field communication chips that allowed for knowledge on where attendees spent most of their time, granted vendors an easier way to access lead information, and made the conference more green by having promotional information sent electronically. The structure of the meeting didn't change with this technology, attendees still visited vendor booths learning about new products and exchanging contact information, but the entire process become more efficient with this added technology.
  • And then they came up with an additional function: Due to the event’s growth, Intuit had to spread the 112 exhibitors across two halls for the first time this year. N.F.C. created a fun way to ensure the more than 5,000 small business owners, accountants, and developers in attendance would spend time in both halls.
    • glope143
       
      Having been part of a team who organized a bridal exposition this past year, I understand the fear of having attendees only congregate in one area if two halls are involved. This not only reflects negatively on the event team because effort put into hall #2 goes unused, but the vendors located in the under-visited hall may be resentful and place blame on the business organizing for "favoring" those vendors placed in the more trafficked area. Intuit's idea to use NFC technology as an incentive to attract guests to hall #2 was both creative and smart. The business used various prizes and raffles to encourage attendees to move into hall #2 and scan their badges to win a prize.
  • By using the N.F.C. technology in this game-like way, O’Brien said it helped attendees become comfortable with the new technology. “We wanted to teach that the value was beyond the exhibit hall,” she said. “We wanted there to be ‘delight’ reasons to scan, so there was the kiosk or to get pictures.” The N.F.C. was integrated into the event app, which O’Brien said had a 91 percent adoption rate this year, much higher than at the 2015 event.
    • glope143
       
      Both NFC and RFID technology are increasingly popular in the corporate event planning industry as the technology is user-friendly even for those who have never interacted before and provides vast opportunities for the users to collect data. This data is useful for the following meeting in terms of budget, staffing, marketing to attendees, and vendor response.
glope143

Can Disney's Magic Bands be Hacked? - MouseChat.net - Orlando News & Reviews | Disney W... - 0 views

  • While it is still certainly possible to potentially clone a MagicBand (and thereby gain access to protected resources by impersonating the original band holder), the fact that the band operates on the 2.4 GHZ frequency inherently presents some challenges to any would-be malicious users. Admission to the parks is fairly expensive (Fig. 5) and the cost of the hardware required to conduct such a cloning attack far exceeds the cost of a legitimate day pass. For the attack to even be considered economical, the malicious user must clone many passes over time.
    • glope143
       
      This paragraph brings up an interesting point when it comes to the security of Disney's RFID MagicBands. The primary information on the Band itself that could be most "easily" accessed if cloned is a ticketed theme park entrance. The author believes the chances of this happening are slim to none given the amount of theme park entrances that would needed to be stolen in order to justify the cost of expensive RFID cloning hardware. For arguments sake, should a hacker clone a MagicBands individual RFID code there are still a variety of hurdles to cross before being able to walk away unnoticed. Since every RFID code is individualized, should the Band that was hacked enter the the theme park prior to the duplicate, the duplicate will be stopped and questioned by security. There are also bio-metric scanners in the front of each entrance that require the scanned fingerprint to match that on file. Should the fingerprint scanner fail, a cast member with access to the original MagicBand owner's photograph will deem the duplicate band a fraud.
  • Part of the MagicBand system allows guests to make purchases with the band at specific registers provided they have tied a credit/debit card to their account via an external process. This can be seen as a very big convenience to guests who do not wish to continually use their cards to make purchases while in the parks, or for those who find themselves wishing to buy merchandise when they had not initially anticipated in doing so and do not have their wallet/purse/money clip in their possession. Yet in order to make purchases, a user must first swipe their band against a specially designed reader (Fig. 6) and subsequently enter a matching PIN number. Even if our malicious user had an RFID token that was a working clone of a legitimate one, it is somewhat unlikely he would be able to successfully guess the matching PIN number within a reasonable number of tries in one sitting before the cashier would begin to get suspicious.
    • glope143
       
      One of Disney's star features for their MagicBands is the ability to go hands-free throughout their vacation by having everything necessary stored on one device, including credit card information. This gives guests the ability to make purchases across the Resort without the additional moral barrier of having to remove their wallet from their purse or pocket. Should a MagicBand be misplaced, or duplicated as in the context of this article, a four digit code is still required to make purchases with the credit card on file. This code is not available for viewing on the band and cannot be changed though any means besides visiting the front desk with property identification.
  • While multifactor authentication certainly adds to the security of the system in a significant way, biometric  hardware is not flawlessly reliable. Florida is a rather humid place [5] which inevitably affects the performance of sensitive electronic hardware like fingerprint readers. To address this issue and counteract the likelihood of the system presenting users with false negatives, it would be fair to assume that the fingerprint readers themselves are configured to fail open (ie, when in doubt, allow entry). This gives malicious users the potential benefit of knowing that they merely need to intentionally cause the reader to malfunction to be granted access. Social engineering could also potentially play a factor in the exploitation of the MagicBand system by using Disney’s own customer-service policy against itself. Suppose our malicious user is successfully stopped dead in his tracks at the gate. He has been beaten to the entry gate by his victims and has lost the calibration race; there is no hope the machine will accept his cloned band. Yet he scans it anyway, and is denied access immediately. He knows he will not gain entry, but he continues to scan it. The employees at the gate attempt to help him, scanning his band for him, fiddling with the machine, etc, all to no avail. Yet a large line is beginning to form behind him.
    • glope143
       
      This article does a great job at playing devil's advocate in the situation of MagicBand cloning and creates a sound argument at what could happen should a hacker attempt to enter a Disney park with a previously used RFID code. As someone to frequently visit's the Disney theme parks, I would not be surprised if a cast member simply waved a guest through in order to avoid a line back up, especially during peak season times.
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  • Despite the inherent arms-race between malicious users and system security mechanisms, overall the MagicBand system seems to hold up under scrutiny and is fairly well designed. The high cost of the hardware required to compromise the system via an RFID cloning attack combined with the multifactor authentication process provides sufficient layers of systematic defenses; even the most judicious adversaries may still fail to successfully thwart system security.
glope143

Aptech Computer Systems Announces Strategic Partnership with Inova Payroll - 0 views

  • Aptech Computer Systems, Inc., one of the leading hospitality accounting and business intelligence technology companies, announced a strategic partnership with Inova Payroll, a national payroll and human resources service provider.
  • Aptech Computer Systems, Inc., one of the leading hospitality accounting and business intelligence technology companies, announced a strategic partnership with Inova Payroll, a national payroll and human resources service provider.
    • glope143
       
      As discussed in the first video lecture, accounting within the hospitality industry can define many different functions, from back of house and point of sale, to data mining and backups. Aptech Computer Systems, Inc. is expanding their services to include payroll and HR capabilities by partnering with Inova Payroll.
  • ptech customers who select Inova's payroll and HCM technology will be able to view payroll expenses in Aptech's accounting systems, PVNG and Profitvue, and see labor information in Aptech's hospitality business intelligence application, Execuvue®.
    • glope143
       
      The integration of Inova Payroll with Aptech's systems sounds very much like a connection and collaboration that would be listed on a Request for Information should Aptech be prompted to provide one for a potential client. The customer in this scenario might find it prudent to know about this partnership if they already use Inova Payroll as their HR system, are looking to replace their current system, or have had a bad experience with Inova and prefer to stray away from any connections.
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  • "I think our customers will appreciate Inova's industry experience and benefit from the automated flow of data between our systems in managing their businesses. Both companies started out as boutique, customer-centric businesses. Our companies also share a passion for providing a smooth customer experience that will benefit our mutual clients."
    • glope143
       
      This quote from Cam Troutman, VP of Aptech, details how important it is for their company to expand into other markets by providing additional services for their clients. It is important to also note that both Aptech and Inova specialize in the hospitality industry, making them aware of specific needs for a hotel or restaurant.
glope143

Disney World Room Upgrades, Special Requests & Tips - MouseChat.net - Orlando News & Re... - 0 views

  • Your Disney World vacation booking starts at CRO and is in the CRO system or comes in as a Disney Vacation Package. The key point is that the actual Disney World Resort, like the Grand Floridian, has no record of your reservation until it is transferred to the Disney resort itself. That happens either 3 or 4 days out. Sorry I forget the exact number of days out the specific Disney Resort gets the reservation in their hotel Lilo Reservation System.
    • glope143
       
      By no surprise, the Disney Company is extremely private in what information about their theme parks, resorts, and dining locations is released. One can applaud the company for this monotonous effort as it is very difficult to find legitimate information online on any internal subjects. As a former Walt Disney World front desk agent, I searched some key words attempting to look up some information about the Resort's current property management system to share with the class. The PMS used is a Windows based operation with a User Interface titled LILO (complete with a photo of the animated namesake when logging on). The functionalities provided by LILO include room and ticket sales, reservation management, housekeeping, bank-in/bank-out, accounting, and resort configuration.
  • Other Disney resorts have thousands of rooms with turns that can be very little or 50% of the hotel could turn over in just one day.
    • glope143
       
      The Walt Disney Resort in Orlando includes over 15 lodging options, some exceeding 1500 rooms in a single property. The LILO Interface works to connect the entire property, making it simple for a cast member working at the All Star Music Resort to check-in a guest staying at the Animal Kingdom Lodge if needed. This interface interacts primarily with Disney's RFID powered "Magic Bands" that serve as the room key, payment method, photo capture, and Fastpass+ service for guests across property. As of today, the Orlando Disney property is the only property owned by the company to offer the RFID technology. Testing began 2012 and since then the company has successfully rolled out the MagicBand 2.0 program.
glope143

Alaska Airlines successfully migrates Virgin America into their Sabre passenger service... - 0 views

  • Sabre Corporation (NASDAQ: SABR) and Alaska Airlines have successfully migrated Virgin America to Alaska's passenger services system (PSS), hosted by Sabre. The recently completed migration will allow Alaska and Virgin America to move forward using Sabre systems as one unified airline while offering a seamless, end-to-end guest experience.
  • "Since initiating the merger with Virgin America, Alaska's primary focus has been on the 44 million guests that collectively choose our airlines each year – and expanding our technology platform to best serve every one of them," said Shane Tackett, Alaska Airlines' senior vice president of revenue management and e-commerce. 
    • glope143
       
      This point is relevant not only because of the quote's topic, but also because this was stated by Alaska Airlines' senior VP of revenue management and e-commerce. Although the article is centered around the use of the Sabre GDS system, e-commerce plays a large role as airline bookings and reservations are an important factor of the e-commerce sector in hospitality.
  • Now that the integration is complete, Alaska will expand its use of Sabre's customer management technology across the enterprise to fulfill its brand promise, enhance retailing capabilities and offer guests the best options in an ultra-competitive environment.
    • glope143
       
      Alaska Airlines purchased Virgin America for $2.6 billion in 2017 and will be re-branding the company come 2019. In 2002, Alaska Airlines upgraded it's connectivity levels to the Sabre system and have been operating with Sabre ever since. By purchasing Virgin Airlines, Alaska Airlines executive have made this decision to integrate their new brand with Sabre as well. This article helps explain the connection between the GDS companies consumers rarely hear about in media (such as Sabre) and the airline companies operating flights (such as Alaska Airlines).
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  • Alaska Airlines and its regional partners fly 44 million guests a year to more than 115 destinations, with an average of 1,200 daily flights across the United States, Mexico, Canada and Costa Rica.
  • Sabre Corporation is the leading technology provider to the global travel industry. Sabre's software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
glope143

Event Planning and Sustainability: Making Your Next Event Greener - 0 views

  • Most venues today can provide you with an event experience that has a smaller environmental impact and give you a better story to tell stakeholders
  • To reduce the amount of waste that ends up in the landfill, ask the following questions:
    • glope143
       
      In terms of waste management, the article implores planners to ask if both trash and recycling options are available, the average waste diversion for the venue that will determine what percentage of waste is moved to landfill vs. recycled, and if the venue has contact with any nearby non-profits that could benefit from leftover event materials. .
  • To reduce your energy and water impacts, ask the following questions:
    • glope143
       
      This article lists potential questions an event planner may present a venue in order to increase sustainability efforts. In the first segment, energy and water, event planners are encouraged to ask for minimum lighting and AC or Heating reduction during set up and break down. These are viable suggestions and will no doubt reduce the carbon footprint of the venue but the fact remains that in Miami specifically, temperatures can soar upwards of 90 degrees in a room with no A/C on a sunny day. Event planners must also plan for the safety and satisfaction of crew members as it can reflect directly on the event's production.
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  • To reduce the impacts of food and beverage ask the following:
    • glope143
       
      Planners could ask the venue for condiments to be served in bulk to avoid excess waste from individual packets and for meatless options to be made available. One should also aim to incorporate a majority of organic and local products.
glope143

How does virtual event planning software work? | HowStuffWorks - 0 views

  • Keeping track of all of the elements involved in planning an event can be challenging, even for the most organized of hostesses. You end up with books full of notes and to do lists, Excel spreadsheets with guest lists and budgets and do-it-now reminders in the way of sticky notes posted all over your desk and computer monitor
  • There are also other types of Web-based software like Eventbrite.com that are specifically targeted toward managing a live event with paying attendees. They offer an event registration page online and also provide tools to help you promote your event, like e-mail marketing and social media integration.
    • glope143
       
      Having used Eventbrite.com for multiple events organized, I can attest to the website's ease of access and increased organization provided for event planning. The most difficult part of using a web-based software is getting the most out of the system. From my experience, it is easy to become overwhelmed using a new software and utilize only few features. With EventBrite.com specifically, there are ways to integrate different social media platforms within the software and have the website auto-post and direct users straight to ticket sales as well as multiple templates provided to better advertise your event. Despite these useful additions, it is easy to simply use systems such as Eventbrite.com for a single purpose and let the additional benefits slip away.
  • Event planning software takes important aspects of an event and keeps them all in one place for easy access.
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