Online Conversion

It is astounding that these rotating hero shots are so common on e-commerce sites. We have seen in the lab that they are a sure way to reduce site engagement and crater conversion rates. Don't believe it? Tim Ash would know and lists the reasons in this eye-opening article. Please read it.

There is more on hero sliders in my most recent Search Engine Land column.

This is a great place to start if you're not familiar with testing. This illustrated guide tackles the simplest to the most advanced testing methods without leaving beginners in the dust. Well done.

I often rail against the gratuitous use of social media icons on Ecommerce sites. It takes people away from your site for little real benefit. The folks at Monetate do a great job of summarizing the best way to use social for the good of your business and of your visitors.

 @PeepLaja Pricing is hard for online services. Part of the reason is that the kind of thinking that makes for great online services don't work well when applied to the psychology of buying. However, there are some things that are true for both apps and pricing schemes: keeping it simple, helping people choose the next step, limiting choices, and adding playfulness. Peep covers these and more with some great examples. These principles apply to other kinds of businesses as well, especially online publications and ecommerce sites. 

Where are we in the mobile revolution? This slide deck does a great job of telling us that we are early, but things have progressed beyond sitting and waiting.

When users look for information, they have a goal and are on a mission. Even before you started to read this article, chances are you did because you either had the implicit goal of checking what's new on Smashing Magazine, or had the explicit goal of finding information about "Navigation Design".

It's great to meet email professionals that 'get it." By "It" I mean conversion, or "What to do after the email recipient clicks through."

If you have any doubts about "It" then you will appreciate Scott Bratcher's summary check list. He even links to one of my stories.

Key to the many strategies included in The Customer Creation Equation (due out this Spring) is the use of content to charge and discharge marketing "batteries." These strategies involve writing what author Kathryn Aragon calls "Bait Pieces." While I don't see my customers as dumb fish, her process is right on.

Remember: to market on the Web you have to create a Markishing Department, part marketing, part publishing.

When calculating your conversion rate, the bottom half of the fraction is visits. The lower this number is, the high your conversion rate. That's right. You can increase your conversion rate by lowering your traffic. Likewise, you can destroy your conversion rate by driving lots of unqualified traffic to your site. AdWords and SEM are designed to get only qualified traffic to your site, traffic that is likely to increase your conversion rate.

So, I'm pleased that my column on the Backward Landing Page was included in this roundup of AdWords and SEM guides. After all, the top half of your conversion rate fraction is the number of conversions. Landing pages have everything to do with that.

 @copyblogger: Content is king. In my upcoming book The Customer Creation Equation, I teach you how to charge your marketing batteries and then tap the stored marketing potential... all with content. If you don't yet know what content you're going to create, or find yourself stuck, this infographic may be just the ticket for you.

If all problems are opportunities, then error messages and error pages are generally missed opportunities. Marketing should be policing the errors reported on their website, messages that are usually written by a techie in IT. John Ekman give us five steps toward writing error messages that say "Yes!" instead of making the visitor feel like an idiot.

 @TheGrok  says "Test your product headline to be benefit oriented as opposed to just product name." I hadn't considered that. Good lists always tell you something you hadn't thought of and Bryan has such a list for Online Stores and Publication sites who feature their offerings on Product Pages. Product pages are the money pages on your site, and are one of the first places to look for optimization opportunities.

 @KISSMetrics - David Ogilvy is experiencing something of a renaissance these days as his experience and research in offline marketing are proving true in online marketing. And we need him. Images are an abused medium on the Web, and this article points out mistakes that you are probably making.

There are some real nuggets here, such as "Captions under images are read on average 300% more than the body copy itself" Ask your designer what research he has for his decisions.

This is an important article, and you should read it before you blindly follow the advice of lazy designers.

 @peeplaja has given us another great post, full of examples and destined to change your fortune if you put it to work on your site.

The primary barrier to speaking clearly about our business is that we must choose to communicate with someone other than everyone. In other words, we must risk being uninteresting to some portion of our audience in exchange for really knocking our value prop out of the park for others.

Read carefully. Then choose.

 @peeplaja has given us another great post, full of examples and destined to change your fortune if you put it to work on your site.

The primary barrier to speaking clearly about our business is that we must choose to communicate with someone other than everyone. In other words, we must risk being uninteresting to some portion of our audience in exchange for really knocking our value prop out of the park for others.

Read carefully. Then choose.

"A mere 6 to 12 words stand between you and a lower bounce rate." This is how Joanna Wiebe begins a very comprehensive tutorial on writing your home page headline.

Home pages are hard. They have to deliver to a broad audience, and audience that could be visiting for almost any reason. However, half of our traffic comes to them on average. So, we need to get some things very right.

The first thing to focus on is the headline.

Of course, my primary advice is to hire someone like Joanna to write it for you, but if you aren't open to that, this is the best post I've seen on the topic.

The Bounce Rate is the number of people who leave your Web site after visiting one page divided by the number of people who come.

Left after one page
--------
Visits

This infographic is a great way to quickly understand why people bounce, and if your bounce rate is atrocious or acceptible. 

 @tawatson This is a smart way to look at email frequency. I especially like having a "maximum time between emails." 

How to prime your champions with talking points in the considered purchase.

Great summary of how to organize and plan an Editorial Calendar