Online Conversion

Once you've blown your Web development budget on look and feel, you often find yourself short on the most important aspect: content; lead generating, social media supporting, expert making content. This is a great list of ways to generate and reuse content.

 @tim_ash It's that magical moment in which a visitor becomes a lead or a sale; when they seek by their actions to start or continue a relationship with us. It is the moment they click a button. Conversion rate expert Tim Ash offers some great guidance on how to get your buttons clicked more and more.

The Conversion Scientist is #23! 

@fusionmex via @TheGrok I"ve been working with a number of e-commerce clients over the past few months. Conversion optimization has the potential to increase their conversion rates, increase their average order value and put more money in their pockets. However, Conversion Strategy is the tide that floats all pages. If you are selling online, consider some of these features requested by consumers.

Wireframes are one of the tools I use to communication page changes to Conversion Sciences clients. If you've been through this with me, you'll know that I believe in pen and "paper." My favorite commandment:  "Thou shall not wireframe alone."

I'll say it again: If your SEM company isn't INSISTING on helping you with landing pages; if they are satisfied to pick any page on your site as a destination for your expensive PPC marketing; then you are being taken to the cleaners.

Most of what you need to know is right here in this article. Contact me if you still have questions. 

Google+ is affecting search rankings for authors on the web, so we need to make sure we're playing the game. This article from @AjKohn of tells us how to establish ourselves as the masters of our content in the eyes of Google using the "rel" attribute in our links.

It is always tough to market to a specific target. Here Fiber One is clearly targeting boomers, and a particular brand of boomer. No doubt this will hurt their sales to conservative families. There will be some backlash. But, we all must be creating content for more and more specific markets, and walking away from the others if we're going to grow our businesses. Hat tip to Fiber One: may your bravery be rewarded with sales and market share.

"The Internet isn't passive. When you search online, you plan to do something:  buy, learn, play, find.  As soon as you go to Google, Yahoo or Bing, you're on the hunt."

There are those among us who have a true command of words and their use. I marvel at them. It is a power that is critical to persuasion, conversion and selling. Gabriella Sannino clearly sees it as a power to help people solve their problems. What better brand experience can you deliver than to help someone find answers to their questions?

There is more and more a tension between IT and Marketing. New tools put IT prowess in marketers' hands. The quotes from the CIO-CMO Forum show us an emerging strength in marketing. But IT is our friend in the process. They just need to realize that they can materially impact revenue in the enterprise. Marketing is a way IT can assert itself as a profit center, not just a utility. Great quotes.

 @KISSmetrics - Google Analytics has become a very important tool in helping us diagnose your site and increase conversions. I'm spending much more of my time showing businesses how to setup Google Analytics to give them amazing insights into their visitors. This list is pretty intense, but if you're getting up the learning curve on GA, it can't be beat.

 @unbounce

I hesitated to share this article with you because the landing pages here are so very different. I take a more conservative approach to landing pages.

However, Oli Gardner does a great job of pointing out what works and doesn't work for these pages, so it is a great learning opportunity.

 @KISSmetrics This is a great tutorial for how you can keep your emails from getting tagged as SPAM. As a side bonus, these techniques will also help get more of your emails read by your prospects.

I especially like "Sending emails onec every two or three months can be more detrimental than sending multiple emails dialy. Why? Your customers may forget all about you."

The lesson of this landing page case study is "Less is more to a point." This supports the lessons of my Backward Landing Pages post and column.

Google Analytics can intimidate business managers, but it really is a tool to help business managers answer important questions. This overview from @lisabarone gives you  an idea of some of the good questions you can be asking your Web team to help you guide your online investments.

What makes people trust your Website more? As you know building trust with your visitors is critical to maximizing conversion. Here is some research that helps us to understand what makes visitors trust our site. Here are some highlights. 1:43-People trust more attractive websites. 2:21-Attractive websites are those that follow conventions. 3:05-Biggest source of frustration? Ability to find relevant information. 3:31-Website owners must increase the relevance of their information. 5:00-The best way to retain customers is to provide relevant information. Relevancy is dropping across the Internet. 6:10-How an Internet store is different from a physical store. 8:02-People who are on Facebook are more likely to recommend companies that they see on Facebook. 9:30-Satisfaction is what it is all about, affecting conversion and referral behavior. 10:00-Clam chowder

 By @WAWorld These are some of the tools you want in your lab. They are the beakers, bunsen burners, mass spectrometers, and Geiger counters tha tyou use to test and evaluate your online marketing experiments.  From Web Analytics World

How patient are you when surfing the Web? According to recent studies, you're not as patient as you might think. Slow loading pages will impact your conversion rates, and probably affect the ranking of your pages on the major search engines as well.

Shopping Cart abandonment is one of the first places we look when helping e-commerce sites increase their conversion rates. Why spend time and money optimizing a site if the buyers can't get through a shopping cart? Pricing and shipping offers are two issues we have to address at a strategic level. Here is a very informative article from @SeeWhyInc. I particularly like their cart value vs. abaondment rate graphs. Check them out.

I recommend a kind of social media strategy that we call "Content-oriented" social media. This strategy revolves around creating content and sharing it with your social networks. If it gets shared around, you generate more qualified prospects to your site to convert. Clicks are measureable, which we like at Conversion Sciences. Here are nine errors we make that limits the amount of sharing that goes on around our content. NOTE: In #8, the writer defines six sharing personas. Note that 7 of the 8 prefer email as a tool of their sharing. This is an article on social media. The insinuation is that email is a social media tool. You may know that I call email the largest social network on the planet. Just saying...