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Olga Bykova

The future of customer relations | Conversation Management - 0 views

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    Customer relations are in transformation! Pre-sales, sales & after sales are changing at high speed. Companies need to figure out the current customer journey, the role of self service, their data strategy and much more. A little while ago I conducted a global study on the future of customer relationships in collaboration with data collection company SSI and translation agency No Problem!. The study looks into all aspects of a modern customer relation.
zolotarev

Behind Airbnb's bet on show business to hook travelers - 0 views

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    Airbnb Inc, has ambitions to develop a slate of original shows to whet customers' appetite for travel. Airbnb has batted around ideas for creating or licensing mini-series and documentaries about travel, and shows featuring Airbnb homes, guests and hosts. The company is considering streaming films and shows through its app as well as through other video platforms. Original shows could also entice customers even before they have decided where to go on vacation
alexbelov

Podshare is like a hostel and hotel combined - Tech Insider - 0 views

  • Guests get their own bunk with a TV, towel, outlets, and more for between $40 and $50 a night, depending on the location. They can also share the community fridge, food, bathrooms, toiletries, and work space areas.
  • Four years after launch, Podshare has hosted over 5,000 guests and has a loyal fan base. The company has a near-perfect five-star review on Yelp, 4.5 stars on TripAdvisor, and 16 members love it so much they had the logo tattooed on their body. Keep reading to see what it's like inside.
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    Podshare provides cheap and really small accommodation space to its customers who get their own tiny place to sleep and access to shared community space, which includes fridge, food, bathrooms and working area.
Maria Gurova

HBO NOW Pushing the Cord-Cutting Trend - App Annie Blog - 3 views

  • In 2007, Netflix changed the landscape by introducing streaming on PC, allowing customers to instantly watch shows. By 2010, Netflix video streaming became available on additional platforms, including iOS devices. Today, video streaming services Netflix and Hulu have a strong hold among combined iOS and Android Top US Apps.
  • Both HBO NOW and Showtime are taking different approaches to standalone streaming partnerships. HBO NOW has gotten more traction in part to a heavy promotion from Apple, resulting in positive metrics. Showtime’s success is less clear, being married into Hulu’s already strong performance
  • These convenient apps have set the stage for a preferred entertainment delivery. A whole generation of consumers have grown up with video streaming, rather than (or in addition to) paying for cable television: cord cutters and cord nevers. Major premium cable networks, HBO and Showtime, are now after a piece of the pie Netflix and Hulu have carved out
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  • Netflix isn’t being left in the dust completely, kicking off their original film initiative with “Beasts of No Nation”, which will launch both in theaters and streaming video on October 16th. HBO, Showtime, Netflix and Hulu will still need to compete with each other to retain users in a new “entertainment as a service” landscape where retention is not a given, but an earned currency.
  • Cable provider Comcast hasn’t felt the heat from the cord-cutting trend, having its second best Q2 in nine years. Comcast is also in an advantageous place as a broadband provider, with 22.3 million total customers in Q2. Good quality video streaming relies on broadband internet, meaning cable providers that offer bundled internet service will still be valuable
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    the rise of streaming services and how cable networks are competing with video streaming services on their battle field 
alexbelov

Future of messaging apps - 3 views

  • users of the messaging app WeChat can order food, call a taxi, check their bank balance and even shop flash sales of limited-edition goods. And for the user, the experience is just like texting a friend.
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    Messengers are becoming a platform for B2C communication offering a new retail experience and allowing to order goods, get special offers or discounts, check or top up balance, book tickets, or schedule activities. Businesses start using AI and language processing technologies to automate communication with their customers.
Maria Gurova

Become Your Favorite Super Hero with 3DPlusMe | News | Marvel.com - 0 views

  • The SUPER AWESOME ME experience begins when the fan visits an in-store scanning station where a 3D face scanner captures their likeness to create a 3D model.
  • At launch, fans can visit one of 10 Walmart or two Sam’s Club stores to create a personalized 12” action figure. The SUPER AWESOME ME figure features a traditional 12” articulated plastic action figure body and a full color 3D printed head. Recommended for fans ages 4 years and older and available for an approximate retail price of $45, the SUPER AWESOME ME figure will be available for pick up at Walmart locations or ship to Sam’s Club customers in four weeks.
Maria Gurova

«Сегодня домашние 3D-принтеры печатают какую-то хрень» - Технологии - Афиша-В... - 0 views

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    Russian on-line service that can print your design on 3D or create the model on demand and print it. Designers are offered a platform to sell their designs to customers 
Olga Bykova

Personalized Recommendations: Finding the needle in today's ever-grow… - 0 views

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    Next-generation recommendation engines delight customers with personalized experiences in real time-and at scale. This presentation explore the possibilities of personalized recommendation tools-and how to maximize them.
alexbelov

Reality Substitution Project is a Unique Approach to Virtual Reality | Virtual Reality ... - 0 views

  • Reality Substitution Project is a Unique Approach to Virtual Reality
  • The tech project, named RealiSM, has developed a user-friendly virtual world capture system that effectively shoots actual videos of real-world situations, and these videos are to be generated as virtual content on a supported head-mounted display (HMD).
  • Initially developed for the medical field, RealiSM aims to be utilized in the laboratory to facilitate research of the human memory and the peri-personal space (perceived space available to a person within his reach).
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  • This is how things get interesting for the RealiSM project: the prototype works as an integrated video recording, editing, and playback system – all working hand in hand to generate what they call reality substitution. A custom-built camera rig, consisting of 18 high-definition cameras which are pointed in all directions, seamlessly shoots a 360-degree spherical imagery that is stitched together in all three dimensions of space. These 18 high-def cameras are paired with 4 omnidirectional microphones, able to pick up sound from all directions relative to the prototype. The 3D spherical video capture is then processed and is rendered by a custom-built HMD that also features a front camera to orient the user’s presence in both the virtual and outside environments.
  • Aside from the usage focus of the prototype in the medical field, it is also seen as a potential tool for bringing immersive, real-time teleconferencing – bridging the gap caused by time zone issues between the two ends of the communication medium; and also to enhance entertainment experiences – particularly in games – by introducing extremely immersive and true-to-life visuals and audio experiences.
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    Reality substitution is a new approach to VR experience. The system  aptures videos of real world situations and generates VR content. The technology can be applied in medical research, therapy, gaming and teleconferencing.
alexbelov

Facebook's Trojan Horse Commerce Strategy | Re/code - 0 views

  • Using partners that have existing payment systems would be one option, but many of the most obvious partners have become direct or quasi-competitors to Facebook over recent years, including both Amazon and Apple. Once a user’s first transaction is completed, the rest is straightforward, but it’s that first transaction that’s going to be the hard part. Crack that, and Facebook should quickly become a major player in e-commerce, adding yet another arrow to its quiver and opening up a whole new set of revenue streams.
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    Facebook will become an e-commerce market player soon, knowing everything about billions of customers and sellers.
Olga Bykova

Print yourself: the rise of the 3D photo booth | Art and design | guardian.co.uk - 0 views

  • offering customers the chance to be full-body scanned and given a plastic figurine of themselves
Maria Gurova

HeroMe: Create the Hero You Want to Be! by HeroMe - Kickstarter - 1 views

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    Kickstarter project that allow kids create their own physical superhero action figures and stories for them 
Oleg Batluk

Retail Asia Expo 2016 - Brand-New Internet Retailing Expo Introduces Cutting-Edge Techn... - 0 views

  • The Expo will bring the latest and finest products, solutions and strategies to feed retailers' hunger for impressing their customers and expanding their online territories
  • internet retailing business
  • Augment Paris HQ
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  • Imagine the needs and benefits of visiting a local physical retail store being replaced by AR. Even more accurately, it aims to improve and bring a brand-new shopping experience to consumers by using a digital model of a product to simulate its existence in everyday reality
  • The Alibaba Group, one of the world's biggest online commerce companies, will be participating in RAE's brand new feature: the Internet Retailing Theatre
Maria Gurova

Trunk Club Would Like You To Dress Better, Increase Your "Style Aptitude," Have More Se... - 1 views

  • ay you’re a time-starved man with a hankering to dress better. Just sign up on Trunk Club, one of whose style experts will call or email you shortly after to talk about your vision for your wardrobe. A few days later, a bemused FedEx employee shows up at your door bearing a trademark "trunk" (made of cardboard), which contains 10 or so items of clothing.
  • Finding someone who knows style is less important than finding someone who understands sales and relationship management
  • We have between 40 and 50 now, and 90% are women. They tend to have a background that includes sales, but rarely retail.
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  • Hey, is it cool if I friend you on Facebook to see what you do, and what you like?" It’s a powerful tool to help us get the right clothes your way
Olga Bykova

The 5-Step Uber Playbook That Will Disrupt The On-Demand Economy | TechCrunch - 1 views

  • the ODE efficiently mobilizes supply chains and workforces while enabling collaboration and asset sharing. Uber harnesses the supply effortlessly because their workforce is essentially any person with a smartphone and a car. Sharing and access by phone is nothing new, but Uber was one of the first to apply it to the ODE in a massive scale.
  • One-Click Interface
  • While the one-click interface creates a compelling user experience, the optimized value chain is what makes the user stick around in the long term
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  • Simplifying (the push of a button gets you a ride or lunch delivery) Speed (time reduction from order to delivery) Trust (reliable customers, reliable delivery)
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    A frontrunner in the on-demand economy (ODE)
Maria Gurova

The Movie Theater Of The Future Is All About Big Screens And Big Data - 2 views

  • With huge-flat screen TVs becoming more affordable — and more original TV content being produced — cinemas have to step up their game to keep pace in the arms race with home theaters. That’s why theater chains are coming out with better food, reclining chairs, and more supersized screens like Imax to take full advantage of the special effects in many tentpole blockbusters.
  • The theater, which opens to the public Friday night, now has a lobby that’s part of the show (and soon, a camera-based audience data gathering tool to go with it), and a cinema equipped with the showpiece Barco Escape, which combines three screens in a U-shaped pattern that gives the viewer almost a cockpit-type perspective of the action.
  • “The Maze Runner” and its sequel, “Maze Runner: Scorch Trials,” were the first — and only — two films with scenes optimized for Barco Escape, but with dozens of Imax films coming out every year, there needs to be a much broader pipeline of content to compete with other large format
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  • Hoddick said he wants to develop three additional films this year, then eight in 2017 and then 12 a year after that
  • The Barco Escape costs exhibitors $100,000 with an additional fee per movie.
  • there are currently 21 Barco Escape theaters in the world — 16 in the United States, two each in Europe and China, and one in Mexico.
  • the plan is to have more than 100 by the end of this year, and 1,000 within three to five years. Oh, and they want an additional 1,000 just in China, soon to be the world’s biggest movie market — and one where Imax is in the process of opening hundreds of its own screens
  • Hoddick said while Barco Escape is only for 2D films at this point, he imagines it’s only a matter of time before 3D comes to the platform
  • it’s currently about 4 percent more expensive to produce a movie for Barco Escape, because the work has to happen in post-production, Hoddick said new cameras from manufacturers including Sony that can film in the 7:1 aspect ratio necessary for the medium will slash costs significantly
  • the theater will soon install a camera-based surveillance system to analyze demographics and customize which “lobby dominations” go live — think superhero trailers going up when a crew of high school kids walks in
Anton Vorykhalov

Burberry - moving from digital prowess to e-commerce leadership - diginomica - 0 views

  • Burberry – moving from digital prowess to e-commerce leadership
  • Burberry’s spent a lot on digital over the years, but it hasn’t achieved the e-commerce leadership it aspires to. CEO Christopher Bailey wants to change that.
  • In financial terms, that translates into an expectation that e-commerce strategy will drive a third of revenue growth over the coming three years. That’s only going to be possible if the firm can achieve its stated objective of creating more personalized customer experiences, online and offline.
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    High-end brands goes online
alexbelov

What Brands Should Know About Facebook Messenger Chat Bots | Digital - AdAge - 1 views

  • Brands like Disney have worked with tech firms like Disney-backed Imperson to create chat bots on Facebook's Messenger service so people can have conversations with computerized versions of characters like ABC's "The Muppets" star Miss Piggy without needing to staff an actual human on the other side of the conversation.
  • it creates a new kind of engagement, which is around messaging person-to-person like most messaging platforms but also person-to-business or person-to-brand or person-to-publisher
  • It expands the platform beyond just personal communication
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  • We actually were, I think, one of the first customers who actually requested this API
  • Imperson provides technology that knows how to automate this conversation in a realistic way, so the user believes he is speaking with a character or even the actor doing the character
  • I think there are a few different reasons why today it's more relevant and more attractive. We are taking familiar figures like celebrities; it's not just a chat bot that you speak with for the sake of your artificial intelligence curiosity. This is an entertainment experience. People chatting with Miss Piggy enjoy the experience as if they were chatting with the real Miss Piggy. In order to create the interaction, we were working with Disney people and Disney writers who actually write for Miss Piggy and make sure it's a completely authentic conversation.
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    Disney beta-tests Facebook's chatbot platform: chat with real Miss Piggy.
evgeny lavrov

One Day, Google Will Deliver the Stuff You Want Before You Ask | Wired Business | Wired... - 0 views

  • As personal digital assistant apps such as Google Now become widespread, so does the idea of algorithms that can not only meet but anticipate our needs
  • eBay lets you shop at only one store at a time and promises delivery “in about an hour,” while Google lets you shop at multiple stores and pick your own delivery time window.
  • customers won’t be ordering stuff from eBay anymore. Instead, they’ll let their phones do it.
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  • “Ambient commerce is about consumers turning over their trust to the machine,” Sheldon says
  • Between what these companies know about our interests, our friends, our whereabouts, our purchases, and anything else we’re willing to feed them, whether by email, Twitter, Facebook, GPS, or credit card, they probably should have a very good idea of what we want and when and where we want it.
Maria Gurova

Alibaba Group Holding Ltd Teams Up With Disney To Sell Avengers 2 Merchandises In China - 0 views

  • Alibaba Group Holding Ltd (NYSE:BABA) has entered into a partnership with Walt Disney Co (NYSE:DIS) to distribute the merchandise of Marvel Studio’s blockbuster movie, Avengers: Age of Ultron
  • Alibaba has become the first official distributor of Marvel Studio’s merchandise in China. The move is also significant since this is the first time for the company that it has used its platform to bring merchandises related to a movie to its customers
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